Related
Please bear with me, as this is my first windows mobile phone and I'm not all too familiar with it.
First problem is, tapping "Launch Browser" on the Internet tab does not work. After thinking about it for a while, I realized that the Opera browser was not installed on my device! Now, as far as I know, it should come already in all devices. So, I downloaded the Opera 9.5 browser off their website. How can I set it up so when I tap "Launch Browser" on the Internet tab, Opera 9.5 will automatically run? Currently tapping it still does nothing.
Second is, I've been hearing about this "Windows" folder in the HTC Touch Pro. I can't seem to locate this. When I browse for it with my computer, the name of the TP's "hard drive" is "\", and then I see the following folders:
Application Data, ConnMgr, Content, Documents and Settings, Music, My Documents, Program Files, cemail (hidden file), pim
Is this root folder the "Windows" folder?
Third thing is, in the "Programs" tab in TF3D, there's this icon there that when I press (looks like the default icon for a folder in Vista), it gives me an error. It says "The file 'wt5jetpr' cannot be opened. Either it is not signed with a trusted certificate, or one of its components cannot be found. If the problem persists, try reinstalling or restoring this file."
There we go, that's all. Thank you, if you've read this far.
I can't help with the Opera thing but as for your Windows folder, it's a system file and hidden. You will have to unhide it in your Vista/XP operating system before you can see it using your PC>
You see, I already enabled the viewing of hidden folders. There aren't any other items other than the ones I listed.
EDIT: I tried creating a folder called "Windows" and Vista tells me I can't, because a folder of the same name already exists.
That's weird.. hidden folders are already enabled and I still can't see it.
Hiya, i'm a bit of a noob myselft with regards to wm6.1 so for the opera issue i dont think i could be much help with that same with the file that wont delete so i hope someone else will answer that, to see ur windows folder though when the phone is connected to the pc open up explorer on ur pc and click on tools/folder options then click on view and make sure either the "hide protected operating system files" box is unchecked &/or the "show hidden system files box is checked and this should let you see the windows folder.
Hope this helps.
EDIT: looks like someone already answered in the time it took me to type that, my own fault for multitasking ...
FireGX said:
Second is, I've been hearing about this "Windows" folder in the HTC Touch Pro. I can't seem to locate this. When I browse for it with my computer, the name of the TP's "hard drive" is "\", and then I see the following folders:
Application Data, ConnMgr, Content, Documents and Settings, Music, My Documents, Program Files, cemail (hidden file), pim
Is this root folder the "Windows" folder?
Click to expand...
Click to collapse
Same thing as you, when I browse to the device from Windows Explorer.
However, if I go to Tools - Folder Options - View tab and I select "Show hidden files and folders", the Windows directory is displayed.
FireGX said:
Third thing is, in the "Programs" tab in TF3D, there's this icon there that when I press (looks like the default icon for a folder in Vista), it gives me an error. It says "The file 'wt5jetpr' cannot be opened. Either it is not signed with a trusted certificate, or one of its components cannot be found. If the problem persists, try reinstalling or restoring this file.
Click to expand...
Click to collapse
By the name, it looks like it is JetCet Print 5.
Strange you have these errors. Do you use a custom ROM?
PS: been too slow to answer too. but at least the answers match ;-)
I'm not using a custom rom =\. The rom came with my device.
It's:
1.90.405.1.WWE
It's a HTC Touch Pro T7272
Then I advise you to do a Hard Reset. Opera and JetCet print should be there, and should not give you any certificate errors.
I advise you to read a lot these forums, gather as much info as you can, and experimenting with your device. You have a powerhouse in your hands, you know? you have unlimited possibilities. Any questions should you have must be asked.
Alright, I'll give that a try tomorrow after the day's gone so I have lots of time to figure things out.
Sorry for the double post, but I figure this message won't get read if I simply edit my last post.
Anyways, I hard resetted the device and I got Opera and that printing program working! Thanks creiz.
Just one last thing I'm trying to figure out.. is there any way I can get a custom alarm ring tone without downloading a program? (I'm trying to avoid having to do that if possible)
Youtube App: "Connection Failed" on HTC Diamond 2 and some general Questions
Hi, I just bought my HTC Diamond 2 [Windows Mobile 6.1 Pro] last month and the Youtube App is the one that is pre-installed on my phone.
My carrier is At&t and the connection is EDGE.
My problem is when I open the youtube app, I get the message: "Warning: Connection failed. Please try again." I checked that my internet is working because I can browse different sites through Opera and I can still update the weather. I found out that youtube app works perfectly fine ONLY when my diamond2 is connected to my laptop via ActiveSync. As soon as I disconect it, the message returns and the videos in my history will not load anymore.
I searched the forum for similar problems and had tried opening Internet Explorer etc with no success. I don't think anyone mentioned that their youtube app actually worked [ONLY] when it's connected to a pc. Please help! I want to use it on the go, not when I'm near my laptop.
Some general questions:
I had no success in trying to increase Window Opera's max tab to 5 (the default is at 2!!!) through opera:config [this thing will not save!!] The other option is to copy the opera.ini file from \windows\opera9 directory to the pc and manually change it. How do I get to "windows" from my pc? I see it when I go to File Explorer from my phone but when I connect my phone to the pc via ActiveSync, I do not see the "Windows" file in my laptop. If it's hidden somehow, how do I unhide it? If not how do I get to this file?
The second question I have is how do I get to the registry of the phone?
This Diamond2 is my first smartphone so I'm extremely new to Window Mobile and pocket PC's in general. Just want to say that I'm grateful for all the stuff I learned from exploring this forum. Any additional help is also appreciated.
anyone? about my youtube problem?
flyin9monkies said:
Hi, I just bought my HTC Diamond 2 [Windows Mobile 6.1 Pro] last month and the Youtube App is the one that is pre-installed on my phone.
My carrier is At&t and the connection is EDGE.
My problem is when I open the youtube app, I get the message: "Warning: Connection failed. Please try again." I checked that my internet is working because I can browse different sites through Opera and I can still update the weather. I found out that youtube app works perfectly fine ONLY when my diamond2 is connected to my laptop via ActiveSync. As soon as I disconect it, the message returns and the videos in my history will not load anymore.
I searched the forum for similar problems and had tried opening Internet Explorer etc with no success. I don't think anyone mentioned that their youtube app actually worked [ONLY] when it's connected to a pc. Please help! I want to use it on the go, not when I'm near my laptop.
Some general questions:
I had no success in trying to increase Window Opera's max tab to 5 (the default is at 2!!!) through opera:config [this thing will not save!!] The other option is to copy the opera.ini file from \windows\opera9 directory to the pc and manually change it. How do I get to "windows" from my pc? I see it when I go to File Explorer from my phone but when I connect my phone to the pc via ActiveSync, I do not see the "Windows" file in my laptop. If it's hidden somehow, how do I unhide it? If not how do I get to this file?
The second question I have is how do I get to the registry of the phone?
This Diamond2 is my first smartphone so I'm extremely new to Window Mobile and pocket PC's in general. Just want to say that I'm grateful for all the stuff I learned from exploring this forum. Any additional help is also appreciated.
Click to expand...
Click to collapse
For Youtube : Go to Settings > Connections Tab > Connections (Again ^^) > Advanced > Select Networks, and be sure you have choose the right DATA connection to connect.
For Opera : You have to be sure you click "Save" on opera:config, when you click on a sub-section, it deploys the section, and at the bottom of the section you have "Save".
By the way, if you want to access to your Windows directory (for another thing, soft), install Total Commander on your diamond2 (Google it). Or with your PC : If you have XP, open an explorer, Tools (on the top) > Folders Options > go to the second TAB and search the option to display all folders.
(For Vista/Seven : Organize > Folder & Search options. On an explorer window.)
For the registry, you can access to the registry with TotalCommander, or an another soft (with more functionnality) : PHM Regedit (Google it )
If you have others questions.
Hi, I've found my answers for those general questions by searching through this and other forums. But thanks anyway for answering them.
Back to youtube, I still have no success in getting this thing to work. What do you mean by "choose the right DATA connection to connect"? When I am in "Select Networks," I have a list of choices: My ISP name, MEdia Net, AT&T ISP, My Work Network, and My ISP. It is in MEdia Net when I first went in and MEdia Net seems to be the only connection that allows me to get online, all the others failed when I changed to it. I guess that's the right DATA connection to connect?
Then it's the same situation with that youtube App, I can go online but I get this error message when I open the youtube app.
Again I'm in the US, with AT&T's EDGE data connection. Thanks.
hum i don't know! have you a stock ROM or a custom? if it's a custom try to know on the ROM topic if any similar problem appear.
Do you use any proxy settings for your data connections? you don't have result with search on XDA?
My rom is not custom, it's whatever it is when I bought the phone. And no proxy setting. Searched the forum, found some youtube "connection failed" threads but it's either a different problem and got fixed or I tried the solution with no result.
Right now I think I will search for another wvga youtube player and install that, see if a different one works.
bump* I was searching the forum and didn't find this solution posted anywhere so I chose this thread to post the solution (at least it worked for my Tilt2 Rhodium).
I had the problem with my Tilt2 (Rhodium). See if yours has this:
Go to Start-Tools-Proxy Manager-Disable Proxy
After I ran that cab file (Disable Proxy) the Youtube app worked.
I have a HTC Diamond "1" with the same problem. After selecting a clip to watch I get the same message.
Unfortunately, I can't find a "proxy manager" on my settings.
So any other suggestions? Thanks.
I also have this issue on my Rhodium. There is no "proxy manager" setting anywhere I've seen on the device. Plus, my YouTube app doesn't even have accessible settings.
Im having a very similar issue but my youtube app opens displays todays top videos or whatever and it also searches and displays the results but when i tap to watch a video it just sits there loading until it finally says connection failed. I think a simple reinstall of the app would fix the issue but I cant find the cab anywhere except the new app which has horrible video quality but it works lol.
Ok, I’ve been holding back on this one for over a year, doing searches on this problem and coming up with nothing. I can’t believe I’m the only one with this problem.
I have an HTC Trinity running WM6.1
I use KeePass on my PC with a key file. On my ppc I cannot get the software to allow me to choose a key file. The drop-down selector will say “<no key file selected>” even though the box next to “Use Master Password AND Key File” is checked and the master password has been entered. No amount of selecting/unselecting/reselecting will allow the key file selector to give me any sort of file selector or input field.
I’ve been dicking around with this since I first got my device in July 2008, putting a few hours into it when I come across a new release (today’s version was 0.5.1). I’ve seen release notes from a previous version (0.4.5) that key file has been enabled. I’ve tried creating a new KeePass file on the PPC, and that will not allow me to choose/create a key file either. I thought it might have something to do with screen aspect affecting the selector widget, so I’ve switched to horizontal mode, shrunk the fonts to the tiniest size, but no difference (I do software QA).
My way of contending with the problem is to generate a dupe of my KP db that doesn’t require a key file. I don’t like doing that.
Actually this page http://stahovat.okamzite.eu/news.php?readmore=179
may be reporting the same problem, but the translation is not very good.
Try it in the Windows Mobile emulator.
If it doesn't work - KeePass is open source, you can probably find out why.
Or just submit a but to KeePass PPC port developers on sourceforge.
I was just faced to the same problem, but then renamed my PCKey-file from "keepass" to "keepass.key" in "My Documents" folder on my Storage card. After selecting the "My Documents", I can open the the key-file without problem and so I can use my encrypted database file.
Hope it still can help you, but I only now found this nice application.
Hi All,
I'm trying to map network drive using the Resco Explorer, however Resco does not see the SAMBA (3.2.5) shares
There is nothing in sambas log suggesting the HD2 is trying to connect.
I had no problems with wm6.1 but on my 6.5.x it doesn't work.
I was searching the forum but couldn't find the answer. Anyone has an idea? Maybe someone managed to solve this?
maybe this?
pepesz said:
Hi All,
I'm trying to map network drive using the Resco Explorer, however Resco does not see the SAMBA (3.2.5) shares
There is nothing in sambas log suggesting the HD2 is trying to connect.
I had no problems with wm6.1 but on my 6.5.x it doesn't work.
I was searching the forum but couldn't find the answer. Anyone has an idea? Maybe someone managed to solve this?
Click to expand...
Click to collapse
instead of COMPUTER\DISK, try this: \\COMPUTER\SharedDocs (=name of the shared folder on my pc)
this works with me, good luck!
bramgg said:
instead of COMPUTER\DISK, try this: \\COMPUTER\SharedDocs (=name of the shared folder on my pc)
this works with me, good luck!
Click to expand...
Click to collapse
Yep, I did exactly this the other day.
Resco doesn't see samba shares directly (like a windows PC would see them in my network places or whatever), so you have to tell Resco the location.
I have an ubuntu server called "ubuntu", and my shares are "music", "photos" and so on. To get resco to see the shares I typed:
\\ubuntu\music
\\ubuntu\photos
etc...
Note, it wont work based on IP addresses (that was what originally caused my problem).
To find out your PC name (if you don't know it) on a windows machine, hold the windows key, hit pause break, and then click on computer name (this is for XP).
Cheers.
blog post about this very subject
I got it too sometimes. I dont know the reason tho.
But hey it is so easy to set it up manually.
It is longer but will work anyways. Try the method the guy 2 posts above me posted with \\COMPUTERNAME\SHAREDFOLDER
WIll work if you are in the same network.
Ah and make sure not to connect via mobile network but with WiFi as then you are not in the same net.
Thanks all of you!
It works at least partially...
Works for shares without password, doesn't work for password protected shares.When i put \\computer\myshare and then press ok then I'm asked for user name and password. As soon as I fill them in the application freezes (maybe it tries to connect?) I gave it 5 minutes and then I had to reset HD2
Strange problem
I reinstalled resco but no improvements.
Thanks again
Yeah i noticed that one too.
Do not use pass protection on shares.
It must be a bug in the Resco Explorer.
Before i thought i made a fault but i never tried it out again as i assume a freeze as not too good for the device LOL
I'm not sure where the problem is. I tried the same on P3600 (trinity) with wm6.5. It does not freeze, but is re-asking for credentials, so I guess there are two problems:
1) resco on hd2 freezes (probably when the resco cannot connect - bug)
2) authentication problem?
Probably I'll skip the password protection until someone will find the solution...
Works fine here. It sees the shares on my XP machine, but not on the 2 Win7 ones so I have to enter them manually for those. All 3 have password protection.
On one of the W7 machines it "freezes" for about 10 seconds the first time I access the share after a soft reset, for the others it comes instantly. But that particular volume is huge (a 80% full 1.5TB drive) so it might have to do with it if it lists the contents, the others only have like 30GB on them.
You might want to try menu->settings, if you have data active as well as wifi then uncheck autodetection, and delete the network entry (or entries) that aren't your local wifi.
It can happen that it finds nothing or hangs if it tries searching the cell provider's network (that can have tons of hosts) instead of your local one.
kilrah said:
Works fine here. It sees the shares on my XP machine, but not on the 2 Win7 ones so I have to enter them manually for those. All 3 have password protection.
Click to expand...
Click to collapse
Yes - no problem for windows, I'm struggling with SAMBA (linux) shares.
Fixed freezing/credential issues when mapping drives on my HD2
Hi guys,
I had the same problem of my HTC HD2 freezing in the Network Log On dialogue when trying to map a drive, and also the issue where I was repeatedly asked for credentials which would never save. I managed to solve this issue, though in my case the problem was actually due to the network share settings on my NAS device (which is a QNAP TS-109).
What I did to remedy my problem was:
Go to the Administration page through the web-based interface for my TS-109.
Go to the Access Right Management menu.
Go to the Share Folders section.
Click on the Access Control icon for the folder I wanted to map.
Under the Guest Access Right drop-down menu I changed Deny Access to Read Only.
After that I was able to log in with my admin username and password, and to save the mapped drive on my HTC HD2 (I mapped drives successfully using both Resco File Explorer 2010 and HTC Network Plugin 1.0).
Hopefully this will work for anyone else experiencing this problem with a QNAP NAS, or if not then hopefully following similar steps on your NAS will yield favourable results.
Kate.
I am using HD2 with a Qnap NAS . Initially , got problem mapping drive as described by previous post . I did not do any changes on NAS . But , in the resco password page , i uncheck permanent login . Seems did the trick . Able to mapped folder on the NAS , even Hidden folders also . Hope this helps .
pagoda123 said:
I am using HD2 with a Qnap NAS . Initially , got problem mapping drive as described by previous post . I did not do any changes on NAS . But , in the resco password page , i uncheck permanent login . Seems did the trick . Able to mapped folder on the NAS , even Hidden folders also . Hope this helps .
Click to expand...
Click to collapse
I've post this in Resco Explorer Forum, just yesterday:
Re: File Explorer hangs when mapping Network Drive on WM 6.5
First, excuse me for my bad english (I'm italian).
I think to be solved the bug in this mode (I've a Netgear STORA NAS):
- select "Work" instead of "Internet settings" in wi-fi network adapter
- select "Work" instead of "Internet settings" in your wi-fi connection
Now, I can succesfully map all my shared resources and add them in "My Network", but I can't use wi-fi to connect in Internet.
So I've revert both the above settings to "Internet settings" ad all it's ok, browsing in Internet and accessing to my network folder on NAS.
I think that the bug is present only when we try to map a network folder the first time.
I hope to be useful to solve our problem.
Bye
Although last post is long time ago, and mine is too recent. yet I hope it would be useful to somebody, and be able to repay the great advantages I myself got from XDA forum.
HardwareC with Win7 Home Prem, HTC HD2 with RescoExplorer v.8, Wifi Connection
first, as most of the posts, I can see PC while mapping in RescoExplorer.
yet when expanding the +, I had to enter username and password, then I get an error.
well, what I did is that I shared a folder with everyone full access on my PC.
then on resco mapping I typed the full path, i.e. \\computername\sharedfolder
then, I got it...
NOTE: when exiting Resco, and accessing the mapped folder, I still had to enter my windows username and password to access my PC shared folder that has no password...
Thus, I think when sharing a folder with a password, Resco goes nuts. for two passwords must be applied...
I've found that if i import an ms .doc file into polaris, edit it and then transfer it back to my pc, i'm unable to open the file - i get an error "unexpected error occured while reading". I get the same result whether i open it in word, wordpad, open office etc.
tried this with a few docs, even tried an factory reset, but the problem still occurs. maybe it's just a bad install on my transformer but at the moment it makes polaris pretty much unusable - if i can't sync up my documents, or send them to other people to open on their computers, then it's pointless.
has anyone else noticed this?
alan77ss said:
I've found that if i import an ms .doc file into polaris, edit it and then transfer it back to my pc, i'm unable to open the file - i get an error "unexpected error occured while reading". I get the same result whether i open it in word, wordpad, open office etc.
tried this with a few docs, even tried an factory reset, but the problem still occurs. maybe it's just a bad install on my transformer but at the moment it makes polaris pretty much unusable - if i can't sync up my documents, or send them to other people to open on their computers, then it's pointless.
has anyone else noticed this?
Click to expand...
Click to collapse
My PC is down right now, so I can't test, but I had edited a doc file that was emailed to me and sent it back without problems. Does this only happen when you edit an existing file or also with newly created docs?
Sent from my Transformer TF101 using Tapatalk
alan77ss said:
I've found that if i import an ms .doc file into polaris, edit it and then transfer it back to my pc, i'm unable to open the file - i get an error "unexpected error occured while reading". I get the same result whether i open it in word, wordpad, open office etc.
tried this with a few docs, even tried an factory reset, but the problem still occurs. maybe it's just a bad install on my transformer but at the moment it makes polaris pretty much unusable - if i can't sync up my documents, or send them to other people to open on their computers, then it's pointless.
has anyone else noticed this?
Click to expand...
Click to collapse
I couldn't get my PC to read a document I created and then transfered from the Transformer either. I could read it when I emailed it to myself and picked it back off of my email on the PC. Could be in the transfering?
DilloDroid said:
I couldn't get my PC to read a document I created and then transfered from the Transformer either. I could read it when I emailed it to myself and picked it back off of my email on the PC. Could be in the transfering?
Click to expand...
Click to collapse
tested with one excel and one doc document, didn't have any problems viewing them on PC.
Thanks for the response.
Seems to be an issue just on edited files. So it might be that the files on the PC are somehow corrupted. But then i don't have a problem editing and sending docs on my PC - it's only once edited through polaris that there's a problem.
i noticed that when i open up a doc polaris prompts me to 'remove protection' - no idea what that's about as i don't protect the files. maybe it's something to do with that.
Pretty sure it's not the transfer methods, i've tried bluetooth,ftp, drag 'n drop etc...same results.
In my line of work I have come across some interesting information about older office files (doc,xls,ppt). There was an update for office that basically broke them, if you opened an older format file and saved it corrupted them. This same problem may have gone across to Polaris.
Does Polaris allow use of the newer format files(docx,xlsx,pptx)? If so this might be a way around the problem.
Well i tried creating a new document on my PC, edited it in polaris then transferred it back and had the same problem. can't really try other file formats (odt, rtf) as polaris doesn't appear to support them. i might try a quickinstall/refund of one of the other office apps and see if the problem is replicated.
incidentally i can open the editd documents on the docs2go viewer app and i can upload to google docs. so it might be that i have an ancient version of word, but then surely open office should be able to open it ?
I had edited a file for work last week using Polaris (document file with images, headers, etc... ), so I tried opening it on my office PC using Office Word 2007 and it opens and renders perfectly.
Sent from my Transformer TF101 using Tapatalk
Ok well the problem does seem to lie with polaris. i did a quick install/refund of quick office and was able to edit docs and view them on my pc with no problems.
i've got a feeling it's to do with the 'remove protection' prompt i get in polaris, didn't get that with quick office.
maybe it's just a bad install on my device as no one else seems to have the problem. I guess i'm gonna have to call up ASUS as polaris doesn't seem to offer any support on its site.
Same probs here. Gdocs let's me view but not edit. Kword crashes, libre office can't open.
alan77ss said:
Ok well the problem does seem to lie with polaris. i did a quick install/refund of quick office and was able to edit docs and view them on my pc with no problems.
i've got a feeling it's to do with the 'remove protection' prompt i get in polaris, didn't get that with quick office.
maybe it's just a bad install on my device as no one else seems to have the problem. I guess i'm gonna have to call up ASUS as polaris doesn't seem to offer any support on its site.
Click to expand...
Click to collapse
I got that same message on the file I edited, but what I did was save a copy and worked off the copy. Not sure what the protection was, but that's what I did and it worked with opening the file on a PC.
Sent from my Transformer TF101 using Tapatalk
EP2008 said:
I got that same message on the file I edited, but what I did was save a copy and worked off the copy. Not sure what the protection was, but that's what I did and it worked with opening the file on a PC.
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
Just tried your method and it worked with one file but that didn't prompt me for copy protection, but the other file with protection still wouldn't open. also tried creating a couple of docs in polaris from scratch but they wouldn't open either. it's just far too unreliable,i can't risk using this for work.
kind of thinking, to hell with it, i'm gonna buy quick office, it may be a tener but at least it works and you can actually paste stuff into it from other apps, which polaris doesn't do.
Had exactly the same issue, could write things / edit but once i saved it.... nothing would open it. Compounded by the known issue that you can't copy n paste from polaris (why!?).
The work around I use (while considering what office app to buy) is to send to google docs.
In view mode (not edit mode) click the menu and send to google docs (you'll need to have the google docs app installed first obv. - it then imports it and you can save from google docs, or email a link to the doc.
Hope this helps.
(long time reader first time poster)
With further testing I've found older versions of MS Word and Open Office won't open files edited on Polaris - Newer versions of MS Word will.
Can anyone else test and confirm this?
I tried a trial version of the newer word and was able to open up documents edited in Polaris - but it flagged up a security warning teling me it might be unsafe to do so.
But these were older documents writtten in an older version of word so maybe that has something to do with it. It might be that Polaris isn't handling older word documents properly.
I've been using Polaris Office for school work. Any file created in or edited with Polaris Office is seen by LibreOffice as outright corrupt. Can't open it at all. I tried opening the file on the school's computers with Word (probably the latest version) and it prompted me to open the file in "Protected mode" informing me that the file could possibly damage my computer (I assume they mean it could contain malicious code or something). Seems ASUS needs to get some bug reports about this.
Yep, exactly same issue... Lucky I got a backup of the files cause, only Polaris can read them!... sucks
Hello. I am using the Endnote X5 for my thesis and it makes some automatic arrangements on doc file. When I transfer the file to my Asus, polaris reads it. But back to my PC, not! So I realized that the doc files that contain plain text doesn't make any problem with polaris.
Possible Solution
I have had the same problem.
I could still open the document on my Android smartphone but not on my computer. I am using an old version of Office 2000. My android had 2 office suites that would read the office document. Polaris Office and OfficeSuite. Polaris would not seem to save it in any other format but Office Suite let me re save it in docx format. I then synced with my desktop and was able to open the docx file with Office 2000- though you need to install Microsoft's free file converter to do that.
I use MyPhone Explorer to sync between Android and desktop. I think the issue is associated with Polaris rather than MyPhoneExplorer as I have no other problems with that. I did wonder if Polaris had changed the format to docx without changing the postscript but just changing it to filename.docx did not make any difference so the full conversion seems to be the solution.