Tmobile phone/battery/charger warrenty replacement issues....ugh.. - T-Mobile LG G2x

I bought my G2X around the end of April.
the USB became very loose and would rarely charge even when it shows it is charging after jiggling the plug to get it to work. Ive tried this with multiple chargers.
if i do get any sort of charge its no more than 10% and it discharges very fast about 1% in less than a minute. you can actually watch it drain.
the wall charger itself also does not charge, yet when i plug the wall charger USB cable into a PC USB it will slow charge.
yesterday I went to the local Tmobile store to order a replacement and the replacement phone showed up today without a battery so i still cant use it.
the new phone has been charging the old battery for hours and still has only 1%
I called Tmobile customer service and they tell me I have to choose between the battery OR the charger I cant have both, then I'm told I will have to pay $7 and change for GROUND shipping.
I explain the phone is around 8 months old, under warranty, I have insurance. and i know PLENTY of people that have had batteries shipped to them free of charge and they get to keep the old battery.
I know i can just get another wall charger from Ebay cheap but that's not the point
Im not trying to get something for free, i just want the phone,charger & battery that I paid over $500 for + insurance to actually work without me having to pay extra for it.
has anybody else had this issue?
it seems everyone else that has had battery and phone issues ( there have been plenty ) had a much ,much easier time and better experience than i am getting

Spoo76 said:
I bought my G2X around the end of April.
the USB became very loose and would rarely charge even when it shows it is charging after jiggling the plug to get it to work. Ive tried this with multiple chargers.
if i do get any sort of charge its no more than 10% and it discharges very fast about 1% in less than a minute. you can actually watch it drain.
the wall charger itself also does not charge, yet when i plug the wall charger USB cable into a PC USB it will slow charge.
yesterday I went to the local Tmobile store to order a replacement and the replacement phone showed up today without a battery so i still cant use it.
the new phone has been charging the old battery for hours and still has only 1%
I called Tmobile customer service and they tell me I have to choose between the battery OR the charger I cant have both, then I'm told I will have to pay $7 and change for GROUND shipping.
I explain the phone is around 8 months old, under warranty, I have insurance. and i know PLENTY of people that have had batteries shipped to them free of charge and they get to keep the old battery.
I know i can just get another wall charger from Ebay cheap but that's not the point
Im not trying to get something for free, i just want the phone,charger & battery that I paid over $500 for + insurance to actually work without me having to pay extra for it.
has anybody else had this issue?
it seems everyone else that has had battery and phone issues ( there have been plenty ) had a much ,much easier time and better experience than i am getting
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Click to collapse
well if u had to choose i would take the battery. they cost more then a charger does. but that is stupid they are telling u to choose between the two. i havent had to replace my battery or charger yet so idk if there are always like that. but i bought an extra oem lg battery just to have.

s10shane said:
well if u had to choose i would take the battery. they cost more then a charger does. but that is stupid they are telling u to choose between the two. i havent had to replace my battery or charger yet so idk if there are always like that. but i bought an extra oem lg battery just to have.
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That's terrible to do. Batteries die over time, and quickly when sitting idly by just waiting to be used.

DistrictDigital said:
That's terrible to do. Batteries die over time, and quickly when sitting idly by just waiting to be used.
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I doubt that battery is sitting for very long.. if you even think about using the phone you lose 15% battery charge lol.
Im willing to bet he keeps a charged spare to swap in later in the day.
Id like to do that myself because I have never been able to make it 6-8 hours without a charge even on light use.
I love android but Im increasingly tired of the horrible battery life on every android device & Tmobile bending me over and screwing me. I read all these stories about great customer service but i always get the person that barely speaks English, replies from a script regardless of what i say and they never seem to care to offer any real help.
I want a damn phone that i can use as intended and only needs to be charged over night. sure maybe not streaming all day but at least everything else

Batteries are less than $10 on Amazon
Sent from my LG-P999 using xda premium

2005 called. They have your Nokia.
Seriously, battery life is an issue with ALL smartphones. Look at all the ios users complaining about battery life, there are plenty. And, they can't swap batteries.
As far as T-Mobile goes, their replacement policy is no worse than any other carrier. If you have insurance as well, that would cover your shipping.
Sent from my LG-P999 using Tapatalk

DistrictDigital said:
That's terrible to do. Batteries die over time, and quickly when sitting idly by just waiting to be used.
Click to expand...
Click to collapse
I doubt that battery is sitting for very long.. if you even think about using the phone you lose 15% battery charge lol.
Im willing to bet he keeps a charged spare to swap in later in the day.
Id like to do that myself because I have never been able to make it 6-8 hours without a charge even on light use.
I love android but Im increasingly tired of the horrible battery life on every android device & Tmobile bending me over and screwing me. I read all these stories about great customer service but i always get the person that barely speaks English, replies from a script regardless of what i say and they never seem to care to offer any real help.
I want a damn phone that i can use as intended and only needs to be charged over night. sure maybe not streaming all day but at least everything else

lotherius said:
2005 called. They have your Nokia.
Seriously, battery life is an issue with ALL smartphones. Look at all the ios users complaining about battery life, there are plenty. And, they can't swap batteries.
As far as T-Mobile goes, their replacement policy is no worse than any other carrier. If you have insurance as well, that would cover your shipping.
Sent from my LG-P999 using Tapatalk
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Click to collapse
True but Ive NEVER had an android last anywhere near any of my friends Iphones as far as battery life is concerned (havent compared the newest model though). I can spend a whole day with an Iphone user and My phone is ON the chargers as often as theirs is off.
If I wasnt in love with the Screen size and HDMI out I would go back to my N1 <3
come to think of it I need batteries for the N1 & G1 as well lol

Btw, now that I'm not on Mobile, I can make a more complete response...
*puts on the old PDA Tech hat*.. yes I used to work in a T-Mobile Tier 2 PDA support... I supported Android, WinMo & Blackberry devices. Mostly blackberry, LOL, those things were terribly unreliable.... I trained on the G1, MyTouch3G, Cliq, Behold II (ugh) and Nexus 1.. though they wouldn't actually give us Nexus 1 devices to handle for some reason.
Anyway.... you can tell how old my info is now, so take it with a grain of salt, some policies may have changed.
First, insurance should cover shipping. Without insurance you pay shipping, with it you don't. If they told you otherwise, ask them when the policy about that changed. Also if you've paid shipping once in the past 30 days and it didn't resolve your problem, they are supposed to waive shipping on subsequent exchanges even without insurance.
They will NEVER send you a complete package of battery, phone AND charger all at the same time. The reason is simple: For all 3 to go bad is incredibly rare. If proper troubleshooting steps are followed, you can eliminate which one is the cause of the issue. If you cannot eliminate one of the 3 by testing at a T-Mobile store, they will normally send you the battery first.
The reason they did NOT send you a battery first was because you mentioned your charge port was loose. That's a phone issue, not a battery issue. Again, very rarely do TWO OR THREE separate devices go bad all at the same time, so you replace the one that's obviously bad first.
Now, you have a new phone and still have issues. Chances are it's the charger or the battery - but again, rarely both. Pick one. If you're unsure, then go to a t-mobile store and ask them to let you charge your phone for a bit on THEIR charger and see if you can see a difference.
Why they won't send you both, as I've said above, is it is very rare for both to go bad at the same time. Proper diagnostics (trying another battery and/or charger) should determine which is at fault.
If they were in the habit of replacing EVERYTHING any time a customer had a problem, then costs would go through the roof and your device would cost much more.
EDIT: As far as battery life... keep in mind that an original iPhone has a much slower processor than new Androids and didn't even support 3G (which uses more battery) in its first incarnation. The smaller screen on an iPhone also impacts battery life positively, whereas the bigger and brighter screens on many Android take more battery to power. Plus, Android has the capability to do much more multitasking, which leads to more processor usage. You have to be careful what apps you install because of that - or do as I do and use "Autostarts" from the market to prevent apps that believe they are special and should start up at all sorts of system events. Autostarts is much better than a task killer ever could be because it prevents an app from starting up on its own in the first place, and in the end, is a very positive influencer of battery life.

thanks for the info. Ive already been charged and honestly its not worth dealing with them again for $7 lol
as far as testing all 3 devices thats already been done. the Tmobile store tested the phone and battery and agreed it wouldnt charge over 1% and the USB is loose and needs to be wiggled to work ( if you are lucky )
the old battery has been in the new phone charging all day. It wont charge over 1%
if I plug either phone into the factory wall charger its as if I havent done anything, phone doesnt recognize its being charged unless i use PC USB or my Motorolla 950mah car charger. and again its only getting to 1% and turning off.
I explained all this to customer service and as usual i get the scripted reply. We are sorry for your inconvenience but i wont really help you blah blah
So far Tmobile customer service has been worse than Sirius and thats saying ALOT. i wish they were more like Zappos. customer service there is nothing short of shockingly amazing.
I called to say I accidentally clicked the wrong size sneakers and the rep called the warehouse, stopped the order before it shipped out. sent the correct size next day air getting it to me EARLY and signed me up to the VIP service which gets me next day shipping on all my future orders. because of that I have ordered with them many times since.
Im not expecting Tmobile to go that far but it would be nice to have what I paid for working without all this hassle and any cost

Spoo76 said:
Im not expecting Tmobile to go that far but it would be nice to have what I paid for working without all this hassle and any cost
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Well, I admit a lot could be done to make technical support better. However, it's an industry-wide issue, not just with T-Mobile and not even specifically with cell phones.
While it *is* possible for all 3 to go bad, you have to look at it from the viewpoint as well of the tech rep sitting in a cramped and noisy cubicle all day. 99% of the calls she gets are because people forgot their Google password and are locked out of their phone due their kid enabling pattern lock. They don't even KNOW they have a Google account in the first place! Then the T-Mobile store wipes their phone, and they wonder how to get all their contacts back.. you know, the ones safely stored on their Google account... to which they do not know the password.
And then, they get your call. You say your phone, battery AND charger all 3 went bad? If the rep were to replace all 3, she would lose her job if that call happened to be graded. Why? Not following proper troubleshooting.
It's frustrating, I know, as the customer who actually does have a problem with all 3 at the same time. But that is an outlying case. 99% of the time, only 1 of the 3 devices were actually faulty to begin with.
In my experience, customers would ALWAYS demand a new phone first, when I was pretty sure it was the battery at fault. Most of the time it WOULD turn out to be the battery as well. Batteries fail a lot more often than people suspect. Except, that by demanding a new phone first, now they've sent back a perfectly good phone, and have a refurb which could have its OWN issues.
I would almost always try to start by replacing the battery first, but most customers would shoot that down.
In your case, as I said, the loose USB port indicated a phone problem, so they started in the correct place with replacing the phone.
Anyway, back to your last post.... Yes, customer service could be MUCH better. But it is the price we pay to have affordable gadgets delivered to our door.
I remember when I was a kid in the early 1980s and my Atari 2600 died. We had to mail it off to a repair center hundreds of miles away, and it was nearly 6 weeks before a new unit came by UPS. Oh, and we had to pay return postage COD. Good thing my mother was home when the UPS guy showed up!

Battery or Charger?
When I had a problem with my battery in April, I just called customer service and the gentleman I spoke with said no problem and sent me out a new battery, with free shipping and told me to just keep the old one. I'm one of those people who have had nothing but excellent service from T-Mobile. I've know A LOT of you all have had crappy service from them and I don't doubt it at all, but I'm a lucky one I guess. If I were you I would call again, maybe a few times until you get what you deserve! Good Luck Bud.

Related

Battery Solution - Anyone brave enough ?

Has anyone seen this or tried it ? It seems that no one has cooked their battery. I went to three Cingular stores today trying to find a replacement battery without success. I ended up buying an over-priced car charger just so I could return a few calls as I drive home.
http://www.golod.com/2006/06/cingular-8125-battery-woes/
tpalik said:
Has anyone seen this or tried it ? It seems that no one has cooked their battery. I went to three Cingular stores today trying to find a replacement battery without success. I ended up buying an over-priced car charger just so I could return a few calls as I drive home.
http://www.golod.com/2006/06/cingular-8125-battery-woes/
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Click to collapse
... seen what exactly? I see a very short blog entry about a guy and his battery problem, and 109 responses to it. I'm not sure where the bravery part kicks in, unless I'm missing something.
It's this part :
Take a USB cable cut off one end and expose the red and black wire. Touch the black to the negative pole of the battery and the red to +, directly.
The other end of the USB cable goes into the computer's USB port.
I have now tried this and am in the midst of charging my phone. I'll send an update later today
batteries don't last forever. Mine died and i had the same issue you had. I called every Cingular store around and none had them. Finally found one 30 minutes away for $60 so i bought it and then ordered 2 spares for $20/each online. the online ones took forever and a day to get here, but i now have spares.
notyourdaddy said:
batteries don't last forever. Mine died and i had the same issue you had. I called every Cingular store around and none had them. Finally found one 30 minutes away for $60 so i bought it and then ordered 2 spares for $20/each online. the online ones took forever and a day to get here, but i now have spares.
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Click to collapse
When you say it was the same issue, was it general battery life, or specific applications ?
For me, it was making phone calls. The battery drain seemed not to change much during a call compared to idle at ~130mA but the drain was phenomenal. Compare this to leaving BT, GPRS, push E-Mail and WiFi which caused a gradual drain during the day. It led me to thinking this was a software issue, therefore why waste money on a spare battery ?
If this helps, I think I will buy a battery before this one dies completely on me.
tpalik said:
When you say it was the same issue, was it general battery life, or specific applications ?
For me, it was making phone calls. The battery drain seemed not to change much during a call compared to idle at ~130mA but the drain was phenomenal. Compare this to leaving BT, GPRS, push E-Mail and WiFi which caused a gradual drain during the day. It led me to thinking this was a software issue, therefore why waste money on a spare battery ?
If this helps, I think I will buy a battery before this one dies completely on me.
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Click to collapse
ok sounds like a different issue. my battery would not hold a charge. nothing to do with software issues.
Hi,
I had nothing but trouble with the battery with every single WM6 ROM I tried. Thinking it was software, heard stories about calibration. Tried the draining complete, and then recharing, nothing seemed to solve the absurd battery drain problem. I often switched back to my good old Nokia (they just won't die) during the day due to a critical battery level. Sometimes even after only a few phone calls.
I replaced my battery a few weeks ago and since then I haven't had a single day I had to recharge during the day. It lasts all day, like it used to.
Maybe it's WM6, maybe it's a battery calibration problem, or any other software related problem. But I for one am very happy I invested those bucks in a new battery, I now can finaly really enjoy my WM6 wizard.
Cheers,
Cacti
I've had problems with the phone resetting constantly for months and then eventually, the phone not being able to charge. The phone is not that old, and Li-ion batteries don't die that quickly. Nevertheless, I bought a new one on ebay with the same results. Turns out, my power connection was loose despite what appeared to be a solidly soldered connection to the board. I had to almost pry it off and readjust it. Now it works fine. Talk about pain in the ass.
notyourdaddy said:
batteries don't last forever. Mine died and i had the same issue you had. I called every Cingular store around and none had them. Finally found one 30 minutes away for $60 so i bought it and then ordered 2 spares for $20/each online. the online ones took forever and a day to get here, but i now have spares.
Click to expand...
Click to collapse
You paid $60 for a battery!? I'll bring you two from here that I paid $10 each for. You pay the shipping.
JB

Average Battery temp

ok, i had my captivate replaced for some creaking and a headset speaker issue. my new one seems to run a little hotter than the last though. i'm sure its just me i'm not sure. i know the haptic feedback isnt as strong for sure. anyway, what are the normal temps for this phone to operate at? just sitting normal it goes around 27C, but the more i use it, its gotten pretty hot over 45C! is that normal?
You can confirm this with Samsung as well, but the battery should not get hot after a short amount of use.
My last two phones have had battery issues - temp would reach almost 120(F) in just 20minutes while on a voice call (temp would only get this high when on a voice call)
I am on Cappy #5 this time I am out of my 30 day exchange and am having problems with this one as well getting hot - I have a battery on the way from ATT
FYI - AT&T warranty department does not have replacement batteries for the phone yet - I am having to purchase one through AT&T store, then they are going to credit my account for the price of the battery.
yeah they only sent me the phone, no back and no battery. pain in the ass to get all the settings switched over. so the heat would be the battery not the phone right? if so, its prolly just in my head then, because this is the same battery tht e last one had.
Cobra302 said:
yeah they only sent me the phone, no back and no battery. pain in the ass to get all the settings switched over. so the heat would be the battery not the phone right? if so, its prolly just in my head then, because this is the same battery tht e last one had.
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Click to collapse
Right, the heat would be from the battery not the phone.. unless by some weird leap of faith the same hardware and software in all the phones would only cause some to over heat..
I have actually gotten used to reconfiguring the whole phone over and over and over again.. And since I am tinkering with new ROM's I don't tend to put too much customization in the phone just yet..
born_fisherman said:
FYI - AT&T warranty department does not have replacement batteries for the phone yet - I am having to purchase one through AT&T store, then they are going to credit my account for the price of the battery.
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Click to collapse
Actually that's not necessarily true. I did a W/E on my battery two days ago and they're shipping one out. Maybe just an issue you had through customer care, I went through business care.
SeaborneClink said:
Actually that's not necessarily true. I did a W/E on my battery two days ago and they're shipping one out. Maybe just an issue you had through customer care, I went through business care.
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I went through customer care - They told me they can't ship the entire phone for replacement, that they can only do the phone shell..
There is a warranty center within an hour from me, but it wasn't worth me driving 100 miles round trip if they were going to ship me the replacement battery for free (essentially). The warranty center (walk in) will replace the entire device..
So if I am still experiencing overheating with the new battery and (week old) phone, then I will go to the warranty center for a full exchange.

i need help

ok guys i really need your help/opinions. my mytouch4gslide has recently been overheating while just casualy using it (facebook,twiitter,minor games,etc). and 2 days ago it started having horrible battery life it goes down 1 or 2 percent every minute or two. and also ive been trying alot of diffrent roms and im still trying each one out again but the problem is still there.before i was with tmobile i had an optimus v for virginmobile and the battery lasted much longer and it wouldnt overheat like this. im really tempted to send this to htc and get it fixed?replaced but i really cant wait two weeks without a phone. so guys tell me if this has ever happened to you or what i should do, i wish i still have the tmobile asurion insurence but i thought it was useless and canceled it last month, what shoudl i do?
o and i bought this piece of crap from tmobile for 500 dollers no sh!t and im still paying for it so i would really like it for it to get fixed
Yea, that's how much I paid for my first one too - well, still paying for...
Did you get insurance with your plan? Not sure if it covers the battery - but it did come with it, so I don't see why not.
Maybe take it in-store and see if you can get a manager or someone who could swap your battery out? Not sure if it works like that.
I'd be leaning towards the battery being shot, or on it's way there.
If it's overheating a lot, then it's just damaging the battery further - but it's also a sign of damage to the battery itself. Some of the cells are burnt out or malfunctioning and preventing/blocking/impeding or somehow just jamming up the electricity transfer in and out of the battery.
If you do an insurance claim, (if you got it with your plan) they ship you a new phone and when it comes in, you send your old one back. Think you have like 7 days to decide if you want the new one or keep the old one.
That would at least give you two batteries to test back and forth and see if it really is a battery problem (but that's the most likely answer)
You might consider getting an aftermarket battery?
On my second phone I swap out between the two HTC batteries I have, and in my plan phone I have the Anker battery I got. The Anker never gets as hot as the stock battery (either one) for the same workload, and I can push the device with the Anker to do much, much more then the one with the stock battery.
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I did do an HTC warranty repair on my second device, and I had to ship it back, they fixed, and sent it back to me. Didn't take that long, less then 13 days (probably by a few days) I could look up my records and find out exactly how many days I didn't have it including my shipping to them - but once they had it, it was speedy service.
The HTC people were an absolute pleasure to deal with on the phone, extremely helpful and taking the time to patiently answer all of my questions or look up accurate answers if need be (and they had to a few times, but you could imagine the grilling of questions I gave an HTC rep since I was on the line with them already)
Definitely seperated themselves from the vast majority of companies i've dealt with for customer service issues (beyond phones into other stuff too)
So past making some awesome tech the people behind it have been fantastic in my experience.
(even if they do make a ****ty battery they should be ashamed of - phone company, not a battery company, but the quality of the battery is way out of spec for the device it's in )
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Sorry to hear about your troubles, but I have a feeling that people are going to start following you who have been using the stock battery for as long as you have.
It generates too much heat, is too inefficient, and that makes it break down faster and die quicker. The more it dies, the less efficient it gets, and the quicker it reaches the end of it's service life.
If I were in your shoes, i'd call the battery shot and start worrying about what that amount of heat is doing to the device itself, specifically its Snapdragon processor. Heat is enemy numbers 1, 2 and 3 for the processor, especially one pushing the limits of it's design like the Snapdragon does.
If you are running an OC kernel, i'd stop that immediately. Hopefully you aren't or haven't been.
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I'd say go to a T-Mo store and start there, do an HTC direct warranty replace as a last resort and consider an aftermarket battery.
The Mugen batteries are unquestionably higher quality then the Anker batteries, but much pricier too.
The Anker battery is far and away better then the garbage stock battery - so even that would be a step up and it's what I run and like using.
(when I can afford to i'm gonna step up to the Mugen battery and gift the Anker to my second phone)
If I were you i'd overnight an Anker battery and stop in a T-Mo store tomorrow to see what your options were and how they were going to make it right for you.
Worst case is an HTC warranty, it's still in the warranty period, the phone hasn't been out for a year yet. I know that's the least desirable option, but if you do have to go that route make sure to mention how the heat has probably damaged the phone itself and they should have a tech or two go over the whole thing with a fine tooth comb. That heat against the processor has really shortened the lifespan of your device.
I say this because sometimes I put down my second phone and turn it off to save it from the heat of a functioning stock battery - a broken one would be a lot more of a concern.
Wish I could say something more positive, but while you are in warranty and have options is not the time to ignore issues that could bite you later.
Edit:
Especially since this is clearly not your fault - you are using the battery provided to you with the device itself, and that is now malfunctioning. You didn't do anything to cause this, it's either dumb luck with an even worse battery then normal that HTC themselves provided you, or you are the first of more who are hitting the end of service life on the battery the device came with.
It sucks that the worse it gets, the more quickly the problem gets worse. It's a vicious cycle that there is no way out of, because just using the battery breaks it more.
Even if you have to be without a phone for a week because you have to ship it back to HTC (worst case scenario from your point of view, since you have no device in the meantime) they'll make it right for you. This device is too awesome, and costs too much money, to settle for something that's defective - especially since it's not something you did, just the way it came.
Let's just hope for everyone's sake you got a particularly bad battery and this doesn't turn into an epidemic. Because the overheating of the battery basically breaks it more and more quickly, this is about the right amount of time for them to start crapping out if you got it within the first month of launch.
(based on the ludicrous - yet identical - amount of heat i've been experiencing from two stock batteries is where i'm framing this fear from)
Edit again:
Sorry, noticed you said you cancelled insurance, i'm pretty tired, but i'll leave what I said in case it helps someone - I wouldn't hesitate to call up HTC and file a manufacturers warranty claim, it should be covered since it's their branded battery that failed. I definitely give them a very high rating for customer service from my experience - I have nothing but good things to say about them to anyone who will listen.
The anker battery definitely will cool down your device. It seems like our stock battery takes a sh*t after about 3 months... Once I got the anker battery I loved the phone so much more, I recommended it to all my friends with sensations/mt4gs phones.
My one friend ended up getting himself 3 ankers, so he always keeps one on the wall charger, one in the phone, and one fully charged in his pocket. He doesn't even plug the phone into the wall anymore. If you do something like him, your phone will also avoid the heat involved with charging via usb
Sent from my RubiX ICS Infused using Tapatalk
leoilios said:
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My one friend ended up getting himself 3 ankers, so he always keeps one on the wall charger, one in the phone, and one fully charged in his pocket. He doesn't even plug the phone into the wall anymore. If you do something like him, your phone will also avoid the heat involved with charging via usb
...
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Click to collapse
Well, you trade wear and tear of one part for wear and tear on another. The wear and tear on the USB jack is much, much worse then the wear and tear on the battery contacts.
The USB jack will wear out long before the battery contacts wear down.
The other part of it is every time you open the back of the device you expose the internals to dust and environmental contaminants.
I'd say as long as it's clean, not dusty or anything when you make the switch, that's the better way to go - as long as they are the same battery (which is what you said your friend had ... all good there)
The big thing would be to not make the switch outside. Try to do it indoors, in still air.
The most dust-free room of any house is most likely the bathroom. Limited to no carpeting and usually much less air space for things to be floating around in, close the window and give it ten minutes to settle first and that's probably the best location to do it. Especially if it's real tile, that's the absolute least opportunity for all the dust and fine particulates on the floor in the rest of the house to be present.
So your friends mode of operation (if when changing the battery conscious of dust and fine particle contamination) is probably the best method to stay charged and put the least wear on the device - except maybe an induction charging backplate.
The only problem with the induction charger is finding a case you can work on it with. I don't have one, but if it's the same size as the standard phone dimensions, then you could use the trident case and not scratch the device up taking it off an on (the trident case is mostly soft plastic and rubber, not hard and sharp plastic)
The downfall to the induction charger is you need a charge plate every where you go, so once you factor that liability in, what your friend is doing with 3 Ankers is probably the best method to keep the phone charged while doing as little damage to it through normal wear and tear possible.
Score a point for creativity and efficiency. I might change my mind about the Mugen and just get a few more Ankers to duplicate the method, after thinking about it. If there's a better way, why do anything else? That seems like it'd be worth buying the extra batteries for, i'll just pay attention and snipe some on sale.
Thanks for sharing, that's a happy tidbit of info and i'm definitely going to work towards implementing it. I want this device to last me as long as I can make it, and any way of taking better care of it or doing something like the battery swap method that just makes way more sense is always welcome to hear about.
----
I should've gone to sleep already since I have to get moving in just a few short hours - but after typing out my previous reply I figured i'd swap my stock battery since you shouldn't let them sit without being used for a long period of time.
(I wish I could charge the stock batteries out of the device, I could copy a shorter version of that method with my two stock batteries - oh well.)
Anyways, when I did, I noticed something. Each came with one of my devices, and they are both the same battery, but they are backwards. It looks like it was deliberate, too, because all the markings are correct for + / - and whatnot.
Don't know what to make of it, so I figured i'd share just to get the info out there in case it's of use to anyone - (for what, I have no idea) - but they both suck equally, so there's no benefit of less heat for one or the other, and they both last about the same amount of time near as I can tell without actually measuring.
Doesn't seem like one lasts longer then the other, and i'm pretty sensitive to that kind of stuff. If people are curious i'll measure them a couple of times each and see for sure, if not I won't waste my time when there's other work to do.
Anyways, I snapped some pictures of it to illustrate what I mean, since describing it would end up being confusing for some and i'm half delerious as it is.
They are both the same:
- brand = (HTC)
- model = (BG58100)
- Rating = (3.7VDC)
- Capacity = (1520 mAh)
- Watt Hours = (5.62Whr)
Different serial numbers, and Different part numbers.
The one that shows the writing/bar code side up when installed in the device is:
- part number 35H00150-00m
The one that shows the blank side up when installed in the device is:
- part number 35H00153-00m
Does anyone out there have any other part numbers for the stock batteries? I wonder how many versions there are and if there are any differences between them.
Two of my friends got this device after seeing all the cool stuff I could do with it and being less then impressed with the devices the rest of our/their friends had - they needed a hardware keyboard too so obviously this was the answer.
I will check their stock batteries and see what they are, if it's anything different i'll post that too - might take a few days or so to get ahold of them and find out.
I should have noticed this a long time ago. Anyways, here's the pics to illustrate the outward differences:
no worrys i just charged my phone all night and its workin good again, and i do have anker. im on your bulletproof rom and ive been off the charger for an hour and ive been texting and playing games and its still at 100 percent
Blue if ur gonna copy my friend, keep the spare in a ziplock bag, moisture is one of the reasons people say u shouldn't leave them out and unused for long periods of time
Sent from my RubiX ICS Infused using Tapatalk
wiswis said:
no worrys i just charged my phone all night and its workin good again, and i do have anker. im on your bulletproof rom and ive been off the charger for an hour and ive been texting and playing games and its still at 100 percent
Click to expand...
Click to collapse
Awesome to hear you're in good shape again.
Was the problem you were having with the stock battery or the anker?
leoilios said:
Blue if ur gonna copy my friend, keep the spare in a ziplock bag, moisture is one of the reasons people say u shouldn't leave them out and unused for long periods of time
Sent from my RubiX ICS Infused using Tapatalk
Click to expand...
Click to collapse
I have some nylon camera cases i've been using to carry around the doubleshots, and they have pockets that I slip things like memory cards, cables and the stock batteries in (whichever one isn't being used).
Appreciate the heads up, but I got the cases to keep the doubleshot behind a zipper to keep dust out, and when the accessories are in the zipper pockets they are protected enough. There isn't a lot of fog where I live, only rarely and otherwise the ambient moisture is not very high so it's not a big deal.
If I didn't have the cases, though, i'd definitely be using something like that. There were a couple of times I carried the doubleshot itself around in a ziplock bag back in august, if it was raining or going to rain that's how it left my house in my pocket. That's what prompted me to get the nylon cases - and though they aren't waterproof or anything, it's enough to not have to worry about it.
If i'm going to be in the rain then that's what I do - i'll have to come up with something better before it hits the rainy season around here - this time of year it doesn't rain often.
I'm having a similar problem, though not as extreme.
My phone's battery doesn't actually heat up but the area around the simcard. I'm running Pyroice with the extreme UV kernel and underclocked the CPU to 810mhz Max with setcpu 2.1.1a but it still warms up around the simcard area. I also never get anything better than 12hrs battery life.
Should I be worried?
sent via my messenger dog
cybot_x1024 said:
I'm having a similar problem, though not as extreme.
My phone's battery doesn't actually heat up but the area around the simcard. I'm running Pyroice with the extreme UV kernel and underclocked the CPU to 810mhz Max with setcpu 2.1.1a but it still warms up around the simcard area. I also never get anything better than 12hrs battery life.
Should I be worried?
sent via my messenger dog
Click to expand...
Click to collapse
I have had this same problem from day one. Even with the anker battery, and on every rom I have tried. I sometimes use flat icepacks to cool it down when it gets too hot. I haven't found anything fix.
Sent from my Bulletproof_Doubleshot using XDA App
I use my Mugen as my regular battery and my two Ankers as spares. I only have the OEM battery in case I need to send it to T-Mobile.
So I got the model numbers from both stock batteries that my friends have for their phones. Both are the same.
- part number 35H00153-00m
...and that matches one of the ones I have from above.
Anyone else have any other model numbers on their stock batteries that are different?
It would be nice to know what's out there and if a particular model seems to do better then another.
----
I run both stock batteries in one phone, and the anker in the other. Very rarely does the anker device get hot enough that I take notice and pay attention to it, but it does happen.
The one swapping out stock batteries back and forth can trigger a battery switch if it has been two days and I haven't swapped, or it gets too hot.
If it gets too hot I turn it off, let it cool down and then turn it on with the other battery. I try to keep the one not in use as full as viable, but never less then about halfway for more then a short while.
Enough people have shown a serious reduction in heat of the device by using an aftermarket battery that we've concluded pretty solidly that the stock battery is responsible for a large portion of the excessive heat.
Heat is the number one enemy of these kinds of batteries and microprocessors. If it starts to get hot enough to be uncomfortable in your hands, then you should start thinking about letting it cool down before running it so hard.
It happens more frequently then i'd like with the device running stock batteries, but I always make the decision that whatever i'm doing isn't worth aging the device and reducing it's service life just because I couldn't stop using it for a few minutes to let it cool off. The money I spent on it means more the longer it's in service, abusing it unnecessarily is wasteful to me.
I'm pretty particular about things like that, just my way. Your mileage may vary.
Blue: my stock battery has the same product number
i can't really say i've noticed it getting hot enough to take notice of it, but then again, i mainly use the Anker, since i only need to charge it once a day.
i was wondering if there's a chance that the heat issue is something HTC addressed in the last OTA update? definitely hard to say, but possible i suppose. perhaps i can try using the stock battery on the newest stock ROM and see if it heats up.
I doubt it's a matter of software or we wouldn't see much if any change when swapping to a different battery like the mugen or anker.
Any theory is valid until disproven though, and you never know unless you try so let us know how it turns out.

Nexus 5 Battery Replacement

Is there a trusted source for this? I can't buy it from LG or google...but would like to replace my Nexus 5 battery. I'm charging the phone like 3-4 times/day.
search xda-devs
gvayl said:
Is there a trusted source for this? I can't buy it from LG or google...but would like to replace my Nexus 5 battery. I'm charging the phone like 3-4 times/day.
Click to expand...
Click to collapse
You can find all the proper LG part numbers in the D820 service manual, plus, it has the proper steps to dis-assemble the Nexus 5 so you don't break anything.
EAC62078701 is the part number to search for.
Read the last 20 or so pages for part numbers and di-assembly instructions(with color pictures!).
http://forum.xda-developers.com/google-nexus-5/general/service-manual-d821-t2791303
This is where i order mine before few days
http://www.amazon.co.uk/gp/aw/d/B00MEURADO/ref=mp_s_a_1_1?qid=1419814355&sr=8-1&pi=AC_SX110_SY165
I contact the sellers and he assure me that their supply is directly from lg service.
Hi,
I have two questions...is there a trusted US reseller of the genuine LG battery. The one above is from the UK.
Also...I attached the GSAM captures...does this look normal for nexus 5? My battery is being drained very quickly lately. Maybe I need to do a factory reset?
gvayl said:
Hi,
I have two questions...is there a trusted US reseller of the genuine LG battery. The one above is from the UK.
Also...I attached the GSAM captures...does this look normal for nexus 5? My battery is being drained very quickly lately. Maybe I need to do a factory reset?
Click to expand...
Click to collapse
2 hours screen on, half battery used? Yeah could be normal. Hard to say really.
Me too.....
I am looking for this, too. My battery is really messed up. I've tried recalibrating, factory reset, different ROMs, complete stock, etc. I'm getting 3 hrs. TOTAL before having to charge and it'll hit 25% and die almost immediately after that. I power back on and I'm at 3% (!). I'm trying the Zerolemon battery case to see if that gets me through the next few months until I can possibly upgrade or get another Nexus 5.
Excellent
kojoti2 said:
This is where i order mine before few days
http://www.amazon.co.uk/gp/aw/d/B00MEURADO/ref=mp_s_a_1_1?qid=1419814355&sr=8-1&pi=AC_SX110_SY165
I contact the sellers and he assure me that their supply is directly from lg service.
Click to expand...
Click to collapse
I've spent the past few days looking for a genuine battery (in the UK). I've actually spent about 2 weeks swapping ROM's around from 4.4 to 5.0.1. Turns out Lollipop is some of my problem but even on 4.4 I'm getting pretty bad life.
All the other batteries I could find were about half the price but the reviews said they were fakes. I'll try this one.
OEM battery is only about $10 or $15, so price alone won't tell you if it's genuine or not.
bblzd said:
OEM battery is only about $10 or $15, so price alone won't tell you if it's genuine or not.
Click to expand...
Click to collapse
I can't argue with that!
When I searched on amazon.co.uk for OEM Nexus 5 battery, I found a few for only about £10 but the reivews made it clear that they were not really LG batteries. I couldn't find the link that the poster gave (probably because it doesn't have OEM in it). I've no reason to believe it is more genuine other than the poster contacted them and they assured him. So I ordered it and it looks very genuine so far - some that are sold as OEM don't even have "LG" written on them!
I'll install it soon and see if my battery life improves and come back here and also write an amazon review - it's the only way for people to see what's good or not.
PeterSmithson said:
I can't argue with that!
When I searched on amazon.co.uk for OEM Nexus 5 battery, I found a few for only about £10 but the reivews made it clear that they were not really LG batteries. I couldn't find the link that the poster gave (probably because it doesn't have OEM in it). I've no reason to believe it is more genuine other than the poster contacted them and they assured him. So I ordered it and it looks very genuine so far - some that are sold as OEM don't even have "LG" written on them!
I'll install it soon and see if my battery life improves and come back here and also write an amazon review - it's the only way for people to see what's good or not.
Click to expand...
Click to collapse
Resellers will then mark those up to whatever price they want so it's really a crap shoot out there. Best of luck with your replacement and let us know the results.
I would like to ask all the people on this forum that have replaces their battery in the Nexus 5 to post some of their impressions about the "new" battery, this thread looks like the perfect place to do this.
I will start:
- I had to replace my battery because it became very bloated/swollen, so much that on one side the back case was lifted 1 mm, and
the phone felt a little bit heavier. Also the battery would not last even an hour, the phone closing on it's own with the battery showing 50-70 %,
and after reset showing <10%, then it would magically charge itself back to 50%
- So I bought a new one from ebay: "http://www.ebay.com/itm/361075010454", the guy had positive reviews and many people got this item
- It arrived in perfect state, at least visually, it had part number "EAC62078701" like all the replacement batteries online, the seller assured me it was original and new from LG. Proof that it was new could be that the connector ribbon was straight and not folded in any way, so it could not have been used in a phone before. The inscriptions on it seemed original, but when I scanned the barcode from the lower-left side it decoded a different date
than the one written on it over the P/N, so no match, but what does this mean ?
- I put it into the phone and now it acts "normally", meaning that it goes from 100% all the way to 0% without the phone closing itself
- Charging also seems normal, taking about 2,5 hours to fully charge with the LG WCP-300 wireless charger
- But this is were the problems start, with the new battery I cannot get more than 2 - 2,5 hours of SOT no matter what I do. I've tried 4.4.4, L preview, 5.0, 5.0.1, even cm11, with full wipes and no restores, but it's the same, as soon as the screen in on, the battery drains like crazy, I lose 15% battery in 10 minutes of playing Temple Run 2, which is not even such a demanding game. Totally unacceptable, when the phone was new, I used to get 4-5 hours of SOT, now I don't even get half that.
This is why I'd like to get other people's impressions about a replacement battery.
Maybe this replacement battery is bad, I but I don't want to get another one without proof that other replacement batteries can get 4 hours of SOT with stock Lollipop.
Thank you.
andreipaval said:
This is why I'd like to get other people's impressions about a replacement battery.
Maybe this replacement battery is bad, I but I don't want to get another one without proof that other replacement batteries can get 4 hours of SOT with stock Lollipop.
Thank you.
Click to expand...
Click to collapse
With all bells and whistles I get 3- 3.5h SOT . LTE at all times , location on , brightness around 15%. 4 to 5h on 3g with location off and no music.
The only way to be sure if it's the battery is to either compare it with another battery in your phone or do a controlled discharge .
That would involve taking it out , wiring it to a constant current sink and timing how long it takes until it reaches cut-off voltage. Since either buying a current sink or building one will cost you more than 15 bucks I'd say just look for another battery if you really hate the current SOT .
Best of luck!!! Had the same issue a few days ago when I plugged my N5 to the charger of my sisters tablet, which is obviously one of those cheap Made in China tablets,
and the voltage totally killed the battery in my phone, so didnt really feel like those sellers where worth my trust, so went to FB and got in the N5 fan page of my country, so there was a guy who had one with a broken screen and was nice enough to sell me his battery, this is basically your best shot, asking around if you REEEEAAALLY want a original one, since LG dont sell them to the public
Temperature of replacement Nexus 5 battery
Hi,
Sorry to bother you, but could you tell me if your replacement Nexus 5 battery has a varies temperature?
I mean if the temperature goes up to 35 Celsius when it's charging or you're playing games, of if it goes down to 25 when it's idle.
Because my replacement battery always stays at 29 degrees Celsius, no matter how I use the phone.
I think mine might be bad, but I want to check with someone else before buying another one.
Thanks.
Update - I replaced it a few days ago (using the amazon.co.uk link given previously) and it has solved my issues. I played a video in a loop on full brightness and got almost double what I had before. General usage seems much better too.
So why did I need a new one after just a year? I think my old one was damaged by overheating on cheap wireless charger. My new charger doesn't make the phone get so hot. I used the old one for about a year and lost about 50% capacity. I thought they must all do that so I didn't worry. I'm told heat can damage the battery.
The temperature is fine - about room temp unless I use it a lot.
It's normal - a battery loses about 30% of its capacity after 400 cycles.
Niflheimer said:
It's normal - a battery loses about 30% of its capacity after 400 cycles.
Click to expand...
Click to collapse
I guess you got that from something like "table 2" on this page -
http://batteryuniversity.com/learn/article/how_to_prolong_lithium_based_batteries
That's showing a 30% loss on 300-500 cycles assuming the battery was right down to 0%. I didn't know that.
However, I lost 50% and would not have been charging from 0% so it seems worse than average. The next paragraph on that page talks about degradation due to heat. That would explain why mine was so bad.
I'm still surprised though as I've had a few smart phones and never noticed even 30%. I had my Motorola Defy for 2 years as my main phone and then 2 years as a spare and it seemed fine. I suppose you don't notice a gradual loss so presumably I just wasn't noticing.
Not all batteries are made the same - my very old motorola (w388 , 10 years old) started out with around 7 days battery life . Now it only lasts about 3 days so ~60% loss.
My desire x lost around 30% capacity in 2 years - so around 900 charging cycles. My S3 on the other side ... capacity was down to 50% after 200 charging cycles. I've checked most of the with a controlled discharge on a current sink so it should be about 3% off .
So i finally replace my battery and miracle happen phone charge normally not in 40 minutes, there is no battery jump and fall during reboot, no enormous drain etc. So if you have issue as described above and changing roms, kernels and go back to kitkat didn't help change your battery.
Just got a battery from eBay... Looks authentic, but doesn't charge.. Just stays at 0%...
Probably will have to exchange... Is there a way to tell if an LG battery is authentic??
Edit: Well the seller has quickly refunded me and I didn't even have to send back the battery. Told him it wouldn't charge and is stuck at 0%.. He insisted he would just send out a new one, but I asked for a refund instead.
Already ordered a new one from etradesupply, should be here within a few days..

Pixel 2 - Looking forward to replace the battery as it is shutting down below 20%

Hi
Anybody tried to replace the Pixel 2 battery or know where to get a good battery relpacement?
The one I have started failing. When you open the camera, or a heavy app and the battery is below 20% and when battery dies.
Also the battery became really unstable when pushed at cold temps (like 5C-10C, not even minus 0C).
Problem started when trying to use the phone in the mountain (while skiing).
Alternatively I can send the phone to repair in some shop in Barcelona for 69€...But I fear they'll mess up other thing.
Experience with repairs: I replaced my Nexus 6P battery in the past.
thesebastian said:
Hi
Anybody tried to replace the Pixel 2 battery or know where to get a good battery relpacement?
The one I have started failing. When you open the camera, or a heavy app and the battery is below 20% and when battery dies.
Also the battery became really unstable when pushed at cold temps (like 5C-10C, not even minus 0C).
Problem started when trying to use the phone in the mountain (while skiing).
Alternatively I can send the phone to repair in some shop in Barcelona for 69€...But I fear they'll mess up other thing.
Experience with repairs: I replaced my Nexus 6P battery in the past.
Click to expand...
Click to collapse
Assuming you're in Spain, I can't really help with reputable repair services, but I had mine replaced about 6 months ago by uBreakiFix here in the US and it was like getting a new phone. Normal use lasts all day and will make it through the night if I forget to plug it in, heavy use will need a charge by bed time, and light use could easily stretch into the next day if necessary. Standby drain is between 1-3% per hour, depending on network circumstances.
If you like the phone, and can find a reputable repair service at a reasonable price, I highly recommend it. It's well worth it.
jallenhayslett said:
Assuming you're in Spain, I can't really help with reputable repair services, but I had mine replaced about 6 months ago by uBreakiFix here in the US and it was like getting a new phone. Normal use lasts all day and will make it through the night if I forget to plug it in, heavy use will need a charge by bed time, and light use could easily stretch into the next day if necessary. Standby drain is between 1-3% per hour, depending on network circumstances.
If you like the phone, and can find a reputable repair service at a reasonable price, I highly recommend it. It's well worth it.
Click to expand...
Click to collapse
The other option is to send it to Google directly for maybe 100-110€ total price
I wonder if I should get a battery and the adhesive and do it myself (for less than 25 bucks) or just try this Google store repair
I can't even find a good place selling batteries or a post with people repairing this and posting their success
Sent from my Pixel 4
thesebastian said:
The other option is to send it to Google directly for maybe 100-110€ total price
I wonder if I should get a battery and the adhesive and do it myself (for less than 25 bucks) or just try this Google store repair
I can't even find a good place selling batteries or a post with people repairing this and posting their success
Sent from my Pixel 4
Click to expand...
Click to collapse
According to the guys at uBreakiFix, due to the way the screen comes out of the chassis, it's very easy to chip the edges while trying to separate the two pieces. They have a special tool that holds the device in place and lifts the screen/digitizer assembly out of the chassis without prying or applying uneven force. They also said it's really easy to mess up placing the new adhesive. I asked them if they felt confident doing it without the tool and they said the tolerances were too tight and they wouldn't attempt it on any of the Pixel devices.
At $25, it's tempting, but one screw up and your $25 repair ends up costing as much as a discounted or secondhand replacement.
jallenhayslett said:
According to the guys at uBreakiFix, due to the way the screen comes out of the chassis, it's very easy to chip the edges while trying to separate the two pieces. They have a special tool that holds the device in place and lifts the screen/digitizer assembly out of the chassis without prying or applying uneven force. They also said it's really easy to mess up placing the new adhesive. I asked them if they felt confident doing it without the tool and they said the tolerances were too tight and they wouldn't attempt it on any of the Pixel devices.
At $25, it's tempting, but one screw up and your $25 repair ends up costing as much as a discounted or secondhand replacement.
Click to expand...
Click to collapse
Yes I think I'll wait a few more months and sent it to Google
Battery seems every day a bit less unstable. Its escalating quickly
Sent from my Pixel 4
thesebastian said:
Yes I think I'll wait a few more months and sent it to Google
Battery seems every day a bit less unstable. Its escalating quickly
Sent from my Pixel 4
Click to expand...
Click to collapse
Yeah. Mine went fast. One day it was fine, and then a month later I was losing 50% in an hour riding across the city. When the battery went bad, mobile networks were a killer. As soon as I left Wi-Fi coverage my battery drain would double. Disabling Mobile Data helped, but wasn't practical since I travel often and required a constant network connection.
If you're in the same few places often, try disabling "Mobile data always active" in "Developer options" and staying connected to Wi-Fi as much as possible. You could also try disabling Mobile Data whenever it's unneeded. It's an inconvenience, but it will help you get by with a bit more power until you're able have the battery replaced.

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