Database Info

Wrong IMEI number

The IMEI number on my Thunderbolt does not match the one Verizon has in there system. They cannot figure out how to correct this. I even call HTC to trace the erroneous IMEi number and it doesn't come up as anything in their system. I bought phone day 1 it came out and am not rooted. What could cause this and does anyone know how to fix it. Verizon has no clue.

You have been using it since day 1? Why all of a sudden is there an issue then?

The sim works but with the wrong IMEI I won't get any updates to phone. I recently noticed that on the My Verizon section on the the verizon website, picture of my phone is blank. That's what led me to call verizon.

ajmillinger said:
The sim works but with the wrong IMEI I won't get any updates to phone. I recently noticed that on the My Verizon section on the the verizon website, picture of my phone is blank. That's what led me to call verizon.
Click to expand...
Click to collapse
If you purchased it from VzW you should demand a new phone. Otherwise you don't get updates? Screw that man! They should rectify this issue.

Does the number on the box match the device? Have them scan the box.
Sent from my ThunderBolt using XDA Premium App

the number on box and phone are same. Only verizon has a different one

Then Verizon screwed up. Go get a new one.

You will still recieve ota updates... Id only raise a fuss if you had insurance on tour tbolt
Sent from my ADR6400L using Tapatalk

I was told I wouldn't get updates because it is sent out by IMEI number which Verizon has wrong for me

ajmillinger said:
I was told I wouldn't get updates because it is sent out by IMEI number which Verizon has wrong for me
Click to expand...
Click to collapse
If the phone and box have same IMEI # you need to tell VzW you demand they change it in their system to match yours or give you a totally new phone. You paid them for it and your service!

I am in the process of having a new phone sent to me. I wish they could figure out how to simply change the number in system but they can't seem to do it. It's been a week now. You would think it is simple to do but no one there can figure it out.

Make sure it's new and not a 'like new' replacement. Not that theres anything wrong with a refurb but it would be principle to me to obtain a new replacement for their brain fart.

Something must be really messed up as I just activated a ebay bought thunderbolt last night with a 4g sim card I had shipped to my house (both arrived same day). I called in and spoke to a woman who just took my sim card number, and told me the meid and all other info comes over automatically to verizon...and sure enough about ten minutes later when I logged in online to see it was all there...so somehow your phone is not reporting the right imei number or something has been manually over-ridden.

Verizon made good and sent be new phone. Works like a charm

NO SERvICE?

wondering if i can get any help around here. One day my sidekick suddenly stopped working. Meaning no signal or service of any. I can log onto wifi and still use the internet but i cant make text messages, calls, ect. I rooted it and flashed Glorious Overdose, but the problem is still there. I'm with tmobile and idk why this doesnt work. It reads the SIM card. because when i take it out it has that sign at the top of the screen saying "insert SIM". anyone know what i can do? i know its not my SIM card because it works with other phones. its something with this phone.
ok.. so the problem is.... i bought the phone off someone on craigslist. and the phone worked for 5 months. then it finallly locked up. ^^^^ so i called tmobile and they said that the person that i bought the phone off of did not pay for their first month's service so they blocked the phone from tmobile use. so i'm wondering is there anything i can do to make it work for tmobile.... if not. just unlock it and use it for tmobile?

xaznxb0ix said:
wondering if i can get any help around here. One day my sidekick suddenly stopped working. Meaning no signal or service of any. I can log onto wifi and still use the internet but i cant make text messages, calls, ect. I rooted it and flashed Glorious Overdose, but the problem is still there. I'm with tmobile and idk why this doesnt work. It reads the SIM card. because when i take it out it has that sign at the top of the screen saying "insert SIM". anyone know what i can do? i know its not my SIM card because it works with other phones. its something with this phone.
Click to expand...
Click to collapse
Your sim may be outdated. What other devices do you have? Is it a 4G Sim card?
Sent from my SPH-D710 using xda premium

AndroidBotx said:
Your sim may be outdated. What other devices do you have? Is it a 4G Sim card?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
the other phone i was switching over to was a 3g vibrant. And it was working with this SIM a few weeks ago. thats strange

Maybe. Somene esle is using another of ur sim cards becuase tmobile deactivaes the old ones
Sent from my SGH-T839 using XDA

xtrem88 said:
Maybe. Somene esle is using another of ur sim cards becuase tmobile deactivaes the old ones
Sent from my SGH-T839 using XDA
Click to expand...
Click to collapse
i was using this phone the whole time with a 3g SIM. And i never had a problem until now. it happened randomly

SIMs also tend to burn out/stop working, visit your local tmo store and ask them to take a look at your SIM, they should be able to tell, and if it's burnt out they'll give you a new one. Have you tried this SIM in another phone since it stopped working in this phone?

sduvick said:
SIMs also tend to burn out/stop working, visit your local tmo store and ask them to take a look at your SIM, they should be able to tell, and if it's burnt out they'll give you a new one. Have you tried this SIM in another phone since it stopped working in this phone?
Click to expand...
Click to collapse
yeah. ive used my sim on another phone and it works fine. I tried using my sisters sim card and her husband's and the sidekick still says no service. but on their phone it works fine as well. so its the phone. If i show them the phone wll they say anything though since its rooted.

Go or call tmob they will send a sim free
Sent from my HTC Sensation 4G using xda premium

bump/ was not a SIM issue.

hmm, when T-mobile told you that they blocked the phone from use because of the person's non-paid bill, did they say there was anything you could do to reinstate the phone on their network?

yogi2010 said:
hmm, when T-mobile told you that they blocked the phone from use because of the person's non-paid bill, did they say there was anything you could do to reinstate the phone on their network?
Click to expand...
Click to collapse
they said it was blocked from tmobile use until that first month bill is paid.
so that pretty much means wont be able to use ever huh?
i guess when the sk4 was a free phone they got it and resold it, but ended up not paying that bill.

xaznxb0ix said:
they said it was blocked from tmobile use until that first month bill is paid.
so that pretty much means wont be able to use ever huh?
i guess when the sk4 was a free phone they got it and resold it, but ended up not paying that bill.
Click to expand...
Click to collapse
yeah,that sucks, the person might have agreed to a contract just to get the phone for free, then turn around and sell it. whatever happened, it sounds like maybe the only way to use it on Tmobile is to pay the person's outstanding bill
do you have a contract with Tmo? the only other thing i can think of at the moment is unlocking the phone to work with another carrier, like Simple Mobile, or whatever carriers would activate it.
i am definitely not an expert on how these things work, just trying to throw out ideas. i had never really thought about this, i just knew that when a phone is reported stolen, the carrier can block the phone so it can't be used on their network. i bought a Sprint phone off CL once, and i made sure to call Sprint and check the esn # to make the sure the phone was valid or whatever.

yogi2010 said:
yeah,that sucks, the person might have agreed to a contract just to get the phone for free, then turn around and sell it. whatever happened, it sounds like maybe the only way to use it on Tmobile is to pay the person's outstanding bill
do you have a contract with Tmo? the only other thing i can think of at the moment is unlocking the phone to work with another carrier, like Simple Mobile, or whatever carriers would activate it.
i am definitely not an expert on how these things work, just trying to throw out ideas. i had never really thought about this, i just knew that when a phone is reported stolen, the carrier can block the phone so it can't be used on their network. i bought a Sprint phone off CL once, and i made sure to call Sprint and check the esn # to make the sure the phone was valid or whatever.
Click to expand...
Click to collapse
yeah but seeing that the phone is a SIM use, and the phone was working for 5 months till now, i didnt see it as an issue buying off craigslist at the point. I didnt know tmobile was able to block a phone. I mean i can see a reason to them blocking the sim card. But i guess i pretty much have a paper weight since i have a 2 year contract wiht tmobile.

xaznxb0ix said:
yeah but seeing that the phone is a SIM use, and the phone was working for 5 months till now, i didnt see it as an issue buying off craigslist at the point. I didnt know tmobile was able to block a phone. I mean i can see a reason to them blocking the sim card. But i guess i pretty much have a paper weight since i have a 2 year contract wiht tmobile.
Click to expand...
Click to collapse
i was thinking the same thing, that the block should be against the SIM, not the phone. i guess i would call Tmobile and try to reason with them, and see if they can let you use the damn thing!
hope you figure something out!

Getting Cell Service with NO SIM! And some other guys number ! Help

I just bought a phone the guy who made no mention of the fact that it was rooted when I bought it. What is worse is he mentioned that his GF worked for Verizon, which did not seem to mean much at the time. Knowing that here is what i'm dealing with.
I was in a rush when I checked out the phone as I had to meet another person to pick one up for my wife as well. It's the sch-i575 in white 16gb. After having a minute to look at the phone it turns out he had Paranoid Android flashed and the phone was rooted. CRAP! Not what I was looking for and he was not upfront about it. The incredibly strange thing was that with NO SIMCARD the phone was getting 3g signal! I spent all night trying to unroot \ undo what he did. I managed to use ODIN to get back to the stock rom although I think it's still a rooted one since I still have the super user app. I got a sim card from verizon but since it was rooted I did not bring the phone in and when I tried to activate later it would not activate. My wife's by the way is working flawless and when I put my sim in her phone it works fine as well. I had to put the sim in my wife's phone and it activated there. Here is the crazy thing, with or with out a simcard the phone makes calls and has 3g internet only but when I make a call it uses HIS NUMBER!! I'm not sure what the hell to do, what could have he done? Any ideas? Please all help is appreciated! I did not think this was even possible for the phone to function w/o a sim. I'm worried about taking it in to Verizon because of the funkiness. Ty again for any insight...

tekkski said:
I just bought a phone the guy who made no mention of the fact that it was rooted when I bought it. What is worse is he mentioned that his GF worked for Verizon, which did not seem to mean much at the time. Knowing that here is what i'm dealing with.
I was in a rush when I checked out the phone as I had to meet another person to pick one up for my wife as well. It's the sch-i575 in white 16gb. After having a minute to look at the phone it turns out he had Paranoid Android flashed and the phone was rooted. CRAP! Not what I was looking for and he was not upfront about it. The incredibly strange thing was that with NO SIMCARD the phone was getting 3g signal! I spent all night trying to unroot \ undo what he did. I managed to use ODIN to get back to the stock rom although I think it's still a rooted one since I still have the super user app. I got a sim card from verizon but since it was rooted I did not bring the phone in and when I tried to activate later it would not activate. My wife's by the way is working flawless and when I put my sim in her phone it works fine as well. I had to put the sim in my wife's phone and it activated there. Here is the crazy thing, with or with out a simcard the phone makes calls and has 3g internet only but when I make a call it uses HIS NUMBER!! I'm not sure what the hell to do, what could have he done? Any ideas? Please all help is appreciated! I did not think this was even possible for the phone to function w/o a sim. I'm worried about taking it in to Verizon because of the funkiness. Ty again for any insight...
Click to expand...
Click to collapse
It sounds like you didnt flash the proper stock image. I would start with that and report back.
http://forum.xda-developers.com/showthread.php?t=1755386

tekkski said:
I just bought a phone the guy who made no mention of the fact that it was rooted when I bought it. What is worse is he mentioned that his GF worked for Verizon, which did not seem to mean much at the time. Knowing that here is what i'm dealing with.
I was in a rush when I checked out the phone as I had to meet another person to pick one up for my wife as well. It's the sch-i575 in white 16gb. After having a minute to look at the phone it turns out he had Paranoid Android flashed and the phone was rooted. CRAP! Not what I was looking for and he was not upfront about it. The incredibly strange thing was that with NO SIMCARD the phone was getting 3g signal! I spent all night trying to unroot \ undo what he did. I managed to use ODIN to get back to the stock rom although I think it's still a rooted one since I still have the super user app. I got a sim card from verizon but since it was rooted I did not bring the phone in and when I tried to activate later it would not activate. My wife's by the way is working flawless and when I put my sim in her phone it works fine as well. I had to put the sim in my wife's phone and it activated there. Here is the crazy thing, with or with out a simcard the phone makes calls and has 3g internet only but when I make a call it uses HIS NUMBER!! I'm not sure what the hell to do, what could have he done? Any ideas? Please all help is appreciated! I did not think this was even possible for the phone to function w/o a sim. I'm worried about taking it in to Verizon because of the funkiness. Ty again for any insight...
Click to expand...
Click to collapse
I thought the I575 was an old slide phone. So A. your in the wrong section of the forum since this is Verizon's S3 or B. you mentioned the wrong device number? I saw phones before working and running on networks without sim-cards but that was years ago. If it is an S3, you sure it's a Verizon device? Also since you see 3g....can you browse around in the browser or make a phone call?

ctsr
galchristian said:
I thought the I575 was an old slide phone. So A. your in the wrong section of the forum since this is Verizon's S3 or B. you mentioned the wrong device number? I saw phones before working and running on networks without sim-cards but that was years ago. If it is an S3, you sure it's a Verizon device? Also since you see 3g....can you browse around in the browser or make a phone call?
Click to expand...
Click to collapse
Yes, it's a galaxy s3 16gb in white. It looks like currently I was using the tar66 using ODIN. I'm reverting back to the bone stock one now. As far as the models go isn't the SCH-I575 the Verizon version of the S3?
I'm waiting on the stock unrooted rom to take through ODIN and will report back. Thank you for taking the time to try and help.
Ohh, yes the internet works and when I make phone calls with or with out my sim in it makes calls successfully but the other guys number shows up. What the heck did this guy do to the phone!

Our model is the SCH-i535
Dont thank/like/rep my posts or ill report you.

DROID3R said:
Our model is the SCH-i535
Dont thank/like/rep my posts or ill report you.
Click to expand...
Click to collapse
You are obviously absolutley correct. I'm frantically trying to figure this out. I have flashed the stock rom and don't have super user anymore. The problem persists with the guys number.
Could he have flashed a custom kernel and modem or does reverting back using the stock rom cover all that ?

tekkski said:
You are obviously absolutley correct. I'm frantically trying to figure this out. I have flashed the stock rom and don't have super user anymore. The problem persists with the guys number.
Could he have flashed a custom kernel and modem or does reverting back using the stock rom cover all that ?
Click to expand...
Click to collapse
The one i linked covers all that and completely erases all data on the phone. Did you insert your sim after the stock flash?

toy028 said:
The one i linked covers all that and completely erases all data on the phone. Did you insert your sim after the stock flash?
Click to expand...
Click to collapse
I just double checked and I had the I535VRLAG1 version, yours is the I535VRALF2 in the link you posted trying this now. The crazy thing is that it even says that the sim is activated with MY number! but the calls are still comming from him. I even tried wiping the device and clearing the cache. I also tried to JUST flash the modem with VRLG1.modem.tar.md5 and nothing :\. Waiting on the file from your link to download and will try that.
Is it possible that this is being caused by something on Verizon's end? The phone ( with out the SIM ) is registered to him somehow? I know this is not normal but because his GF worked for Verizon could they have done something funky?

Yeah its definitely possible its from something she did to the phone but most likely nothing from Verizon's end. Does the IMEI number under status match the IMEI number under the battery?

toy028 said:
Yeah its definitely possible its from something she did to the phone but most likely nothing from Verizon's end. Does the IMEI number under status match the IMEI number under the battery?
Click to expand...
Click to collapse
Yes IMEI is the same in the OS as behind the battery.
The curious thing is that on the same screen in the OS where you find the IMEI there is also a field called Network and it says " Unknown"
It also has things like:
Eri v : 5
Mobile network type : EvDo-rev.a:8
The thing I keep coming back to is how is it possible for this phone to make calls\ have data with out a sim?
Starting to really think I got cheated

Cheated? Sounds like you have free Verizon service.
Roll with it. If you really want a bill you can have mine...
Sent from my SGH-I535 using Tapatalk 2

tekkski said:
Yes IMEI is the same in the OS as behind the battery.
The curious thing is that on the same screen in the OS where you find the IMEI there is also a field called Network and it says " Unknown"
It also has things like:
Eri v : 5
Mobile network type : EvDo-rev.a:8
The thing I keep coming back to is how is it possible for this phone to make calls\ have data with out a sim?
Starting to really think I got cheated
Click to expand...
Click to collapse
Very strange that's for sure. Try re-provisioning the device *2767*3855#

toy028 said:
Very strange that's for sure. Try re-provisioning the device *2767*3855#
Click to expand...
Click to collapse
Just did and the same thing happened. I went to the Verizon store and the guy there had no idea and got me in touch with tech support from the store. They were dumbfounded and flat out said that what is happening is impossible. "It's impossible to make\receive phone calls with out a sim unless they are emergency" I harped on the fact that I am making phone calls as one of their other customers and that this is a big deal. In the end since I had the insurance and extended warranty they will ship me a new phone.

tekkski said:
Just did and the same thing happened. I went to the Verizon store and the guy there had no idea and got me in touch with tech support from the store. They were dumbfounded and flat out said that what is happening is impossible. "It's impossible to make\receive phone calls with out a sim unless they are emergency" I harped on the fact that I am making phone calls as one of their other customers and that this is a big deal. In the end since I had the insurance and extended warranty they will ship me a new phone.
Click to expand...
Click to collapse
Wow... you gave away free service
Dont thank/like/rep my posts or ill report you.

Yeah i agree. Screw it. Just forward your number to the new one until everyone gets used to the new number. Free service equals win baby win
Sent from my SCH-I535 using xda app-developers app

HTC One S - Loss of Signal

I recently bought this phone about 2 months ago.
Just got done checking several emails while on 4G. Put the phone down for a minute. Picked it up and lost all signal dealing with the mobile side. It works on WIFI but when it comes to sending texts, making calls or anything that deals with mobile it doesn't work. It says "No Signal Limited service Emergency Calls Only". It has been like this for the past hour and a half. I am currently located in Dallas, TX and I know that we are not going through any outages right now since I used my work phone to call my father's cell which is the same network as mine. If anyone has a clue what is going on, please state. Thank you very much!
It is running Android 4.0.4.
HTC Sense Version 4.1
Stock Rom.
In the NETWORK tab,
Operator Name: Unknown
Signal Strength: 0
Mobile Network Type: Unknown
Service State: Out of Service
Roaming: Not Roaming
I have tried removing the microSIM card and turned off my phone and left it off for about 15 mins. Nothing changed.
Tried changing it to airplane and leaving it for a bit and nothing changed.

Do you have the option to try this microSIM on a different unit, not yours?
Do you have an option to try a different microSIM on yours?

Where did u buy the phone? Sounds like your phone has been blocked.
Sent from my HTC One S using Tapatalk 2

orenfl said:
Do you have the option to try this microSIM on a different unit, not yours?
Do you have an option to try a different microSIM on yours?
Click to expand...
Click to collapse
As of right now, no since I am at work.
I might stop by a T-Mobile during lunch to see if the mircosim is the problem...

igotdez said:
Where did u buy the phone? Sounds like your phone has been blocked.
Sent from my HTC One S using Tapatalk 2
Click to expand...
Click to collapse
I bought it off somebody from Craigslist about two months ago.
I don't think it can be blocked since this is a different microsim and number.

TXRaunchy said:
I bought it off somebody from Craigslist about two months ago.
I don't think it can be blocked since this is a different microsim and number.
Click to expand...
Click to collapse
It's not the sim and number its the phone's imei which gets blocked !! Any way if you want to sell it I can owe you 290$ interested ?
Sent from my HTC VLE_U using xda app-developers app

I went to a local T-Mobile store and they didn't know what was wrong either. Switched to a new sim and it still didn't get signal. Four different people took a look at it and no one knew what was wrong. They just ordered me a replacement phone and should be in a week. I just paid $20 for the shipping.
Now does T-mobile replace phones with refurbished phones or with new ones?

TXRaunchy said:
I recently bought this phone about 2 months ago.
Just got done checking several emails while on 4G. Put the phone down for a minute. Picked it up and lost all signal dealing with the mobile side. It works on WIFI but when it comes to sending texts, making calls or anything that deals with mobile it doesn't work. It says "No Signal Limited service Emergency Calls Only". It has been like this for the past hour and a half. I am currently located in Dallas, TX and I know that we are not going through any outages right now since I used my work phone to call my father's cell which is the same network as mine. If anyone has a clue what is going on, please state. Thank you very much!
It is running Android 4.0.4.
HTC Sense Version 4.1
Stock Rom.
In the NETWORK tab,
Operator Name: Unknown
Signal Strength: 0
Mobile Network Type: Unknown
Service State: Out of Service
Roaming: Not Roaming
I have tried removing the microSIM card and turned off my phone and left it off for about 15 mins. Nothing changed.
Tried changing it to airplane and leaving it for a bit and nothing changed.
Click to expand...
Click to collapse
My phone does the same sometimes but gets fixed after a restart.

TXRaunchy said:
I went to a local T-Mobile store and they didn't know what was wrong either. Switched to a new sim and it still didn't get signal. Four different people took a look at it and no one knew what was wrong. They just ordered me a replacement phone and should be in a week. I just paid $20 for the shipping.
Now does T-mobile replace phones with refurbished phones or with new ones?
Click to expand...
Click to collapse
Consider yourself lucky. It sounds like the guy you bought it from scammed you. Keep your fingers crossed that T-mobile gives you that replacement phone.

Hey guys,
[n00b question]
I didn't want to start a new post, and admittedly I haven't done a thorough search through the One S forums for this issue I'm having, so forgive the thread hijack. I recently acquired a One S (unlocked, unbranded, 'global' version) and after receiving it and placing the SIM in the device -same microSIM as from my SGSIII- the phone acts crazy. I go from bouncing from 3G to H and back several times a minute. I know that can't be right, because I do not have this issue on my SGSIII. Does anyone know what might be causing this?
Also, first time posting in this sub-forum, so please go lightly on me.
[/n00b question]
Thanks guys.

TXRaunchy said:
I went to a local T-Mobile store and they didn't know what was wrong either. Switched to a new sim and it still didn't get signal. Four different people took a look at it and no one knew what was wrong. They just ordered me a replacement phone and should be in a week. I just paid $20 for the shipping.
Now does T-mobile replace phones with refurbished phones or with new ones?
Click to expand...
Click to collapse
I got a new one 3 weeks ago as a replacement.
Sent from my HTC One XL

dc211 said:
Consider yourself lucky. It sounds like the guy you bought it from scammed you. Keep your fingers crossed that T-mobile gives you that replacement phone.
Click to expand...
Click to collapse
The phone they are sending will be at my house tmrw. I will update.

I have the same problem, and unfortunately since I unlock my device I not covered in warranty they said is the motherboard problem and I have to paid around 170€ (live in Portugal)
No more HTC for me I will wait for nexus 4 and keep my HtcPod lol
Sent from my HTC One S using xda app-developers app

Thought I was the only one and that may SIM card was maybe broken but it seems it's an hardware bug or issue.
Eventhough the first 4 months I never experienced this issue but lately is happening as often as 1-2 per day. Using flightmode doesn't help, shutting down the phone neither only a restart temporarily fixes the issue till the next time. Really annoying since I use this phone when I'm on standby and so I need to check every few minutes to make sure I still got a network connection...

Apex_Strider said:
Hey guys,
[n00b question]
I didn't want to start a new post, and admittedly I haven't done a thorough search through the One S forums for this issue I'm having, so forgive the thread hijack. I recently acquired a One S (unlocked, unbranded, 'global' version) and after receiving it and placing the SIM in the device -same microSIM as from my SGSIII- the phone acts crazy. I go from bouncing from 3G to H and back several times a minute. I know that can't be right, because I do not have this issue on my SGSIII. Does anyone know what might be causing this?
Also, first time posting in this sub-forum, so please go lightly on me.
[/n00b question]
Thanks guys.
Click to expand...
Click to collapse
I'm a noob too, but I know that H is 3G. That's regular for it to do.

Any good news after the JB update?
Sent from my HTC One S using xda app-developers app

I had this issue for weeks until HTC released the small update prior to the JB update. Thereafter I never experienced the problem again but this might be pure coincidence, who knows...

bb2htc said:
My phone does the same sometimes but gets fixed after a restart.
Click to expand...
Click to collapse
my phone does the same it looks like. same behaviour with old radio and newest radio that i just flashed.

ippon said:
my phone does the same it looks like. same behaviour with old radio and newest radio that i just flashed.
Click to expand...
Click to collapse
My phone seems to have improve after JB update.

I got the same problem with my HTC One S!
1) I check the ESN and it comes available not reported stolen.
2) I did Factory reset and clear all storage as well = nothing!
3) When i go into phone settings it reads the sim card because you can get the phone number and everything other info from the carrier but nothing! Even i change from GSM/WCDMA Auto to GSM only and back and picks up the Network but it doesn't let me connect..."Your SIM card doesn't allow connection to this network" Message... im giving up guys, any help??

[Q] Phone Thinks I Am Roaming

Hello,
I bought my HTC Sensation about a year ago on Ebay. The seller claimed the phone was purchased outright and paid off. I checked the imei and it showed clean. When I got it, I popped my Airfire sim card into it and it worked fine. A month ago, I switched to Cricket as Airfire was going out of business. Cricket made me enter my imei. It said it was bad. I called T-Mobile and they said the seller defaulted on payments. They refused to help in any way. They told me to buy the phone direct from them next time. I told them I had proof I was buying it in good faith. They didn't care and apparently have no problem punishing the victim.
Anyways, when I got my Cricket sim and popped it in, my phone said I was roaming. It has said I was roaming for a full month now. I can send and receive calls, but my data is stuck at EDGE and some of the programs don't work since the phone thinks its roaming. I need to have "data roaming" enabled for data to work. Cricket ran some tests and eventually said I needed to do a factory reset.
So, I switched from the Android Revolution rom to the ViperS 5.2.1 rom. I did a full dalvik and cache wipe and reformatted everything but the sd card. I installed the new rom and kernal. Same thing. Phone still says I am roaming. Odd thing is, when I go to manually select carrier, my options are Cricket (current carrier), Airfire (previous carrier) and TMobile (stock carrier). Also, when I am using data, it has an "E" above the data. E is what Airfire used. Is there somehow somewhere a place that the phone is storing info through wipes?
I am s-off, rooted and debranded. I sim unlocked the phone myself. I am so stuck and think that only one of the geniuses on XDA are my only hope. I have went mental spending hours and hours on this. Some XDA peeps are smarted than HTC and Cricket combined, so please help me out here.
Thanks,
Grant

SuperGrant said:
Hello,
Thanks,
Grant
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Hi grant, this is a very odd situation your in. With my sensation when I leave the UK and connect to another EU "partner network" is the only time my phone would jump into roaming mode. Is it possible that cricket is not directly supported in your area? Maybe they rent their local connection from another carrier and thats why your getting connected as roaming? Have you tried any other sim cards to see if they come up as roaming?
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Hi heavy_metal_man
I am quite sure that At&t is Cricket's parent company so all of the towers should be At&t's networks. Also, I have checked it when in other cities and I get the same message, though I haven't traveled more than 30 miles away.
The previous sim with AirFire worked fine. I also popped out the sim for Cricket and put it in my mom's phone to see if it was the sim. Her's worked fine. She got the automatic Cricket update settings right away and was not roaming. Mine never got the Cricket pop-up so I had to manually enter all of the data info. Yes, odd indeed and I am lost.

SuperGrant said:
I am quite sure that At&t is Cricket's parent company so all of the towers should be At&t's networks. Also, I have checked it when in other cities and I get the same message, though I haven't traveled more than 30 miles away.
The previous sim with AirFire worked fine. I also popped out the sim for Cricket and put it in my mom's phone to see if it was the sim. Her's worked fine. She got the automatic Cricket update settings right away and was not roaming. Mine never got the Cricket pop-up so I had to manually enter all of the data info. Yes, odd indeed and I am lost.
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OK, the info your adding manually, is that the same info as is registered when the card is in your mums phone? Same APN etc?
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heavy_metal_man said:
OK, the info your adding manually, is that the same info as is registered when the card is in your mums phone? Same APN etc?
Hi heavy_metal_man. Yup. Same info. Only difference is that the info all loads automatically on hers. I do get automated texts from Cricket when I put the sim in my phone as did she, but I had to get the APN info from Cricket the first time because it didn't auto load. I am still wondering if it is a sim issue, but I expected my mom's phone to be roaming when I put the sim in hers. I was shocked when it wasn't. She just has a free stock phone from Airfire btw. Nothing fancy and nothing done to it.
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SuperGrant said:
heavy_metal_man said:
OK, the info your adding manually, is that the same info as is registered when the card is in your mums phone? Same APN etc?
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Hi heavy_metal_man. Yup. Same info. Only difference is that the info all loads automatically on hers. I do get automated texts from Cricket when I put the sim in my phone as did she, but I had to get the APN info from Cricket the first time because it didn't auto load. I am still wondering if it is a sim issue, but I expected my mom's phone to be roaming when I put the sim in hers. I was shocked when it wasn't. She just has a free stock phone from Airfire btw. Nothing fancy and nothing done to it.
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Hmm. Are those 3 carriers the only ones available to you? I think the imei may be key here, if cricket know its a T-Mobile phone they may register that you are roaming. I think your previous carrier (airfire) was a Virtual mobile network, much like giffgaff in the UK ( which runs on the o2 network.) As such they may not have inforced the same imei policy's that cricket does. But this is just a hunch as I am on UK networks and we do things much differently. If you could ask about any friends and colleges that have different carrier simcards from our previous 3 you could gauge what carriers your phone is compatible with.
Worst case scenario you could maybe buy another broken htc sensation and perform a motherboard swap. This would solve your imei issue, assuming that it was the primary issue. But check the simcards first and report back
Sent from my Nexus 7 using Tapatalk

heavy_metal_man said:
Hmm. Are those 3 carriers the only ones available to you? I think the imei may be key here, if cricket know its a T-Mobile phone they may register that you are roaming. I think your previous carrier (airfire) was a Virtual mobile network, much like giffgaff in the UK ( which runs on the o2 network.) As such they may not have inforced the same imei policy's that cricket does. But this is just a hunch as I am on UK networks and we do things much differently. If you could ask about any friends and colleges that have different carrier simcards from our previous 3 you could gauge what carriers your phone is compatible with.
Worst case scenario you could maybe buy another broken htc sensation and perform a motherboard swap. This would solve your imei issue, assuming that it was the primary issue. But check the simcards first and report back
Sent from my Nexus 7 using Tapatalk
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Hmm... There are only 3 carriers available. Should there be more? It's not tied to the sim? Everyone I know either still has Airfire and plans on switching to Cricket or has cdma so I have been out of luck with trying another sim. The only other thing I thought about was 4ext recovery. No matter what I flash; roms, kernals, firmware or radios, the recovery always survives of course. So, if the previous carriers are surviving the flashes, perhaps there is a place on the phone like the recovery where they are surviving.

SuperGrant said:
Hmm... There are only 3 carriers available. Should there be more? It's not tied to the sim? Everyone I know either still has Airfire and plans on switching to Cricket or has cdma so I have been out of luck with trying another sim. The only other thing I thought about was 4ext recovery. No matter what I flash; roms, kernals, firmware or radios, the recovery always survives of course. So, if the previous carriers are surviving the flashes, perhaps there is a place on the phone like the recovery where they are surviving.
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Its unlikely to be to do with the recovery, no reason for it to keep anything like that. It's most likely the phones imei at this point, though im unsure as to why this was not an issue for airfire.
Do you know what firmware version you have? Have you flashed 3.33 by yourself?
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heavy_metal_man said:
Its unlikely to be to do with the recovery, no reason for it to keep anything like that. It's most likely the phones imei at this point, though im unsure as to why this was not an issue for airfire.
Do you know what firmware version you have? Have you flashed 3.33 by yourself?
Sent from my Nexus 7 using Tapatalk
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Yup, I flashed 3.33 universal after doing a super Cid. Well, maybe its time to just get a new phone, although I would really like to figure out this problem first. I am not the kind of person who can just drop things, lol.

SuperGrant said:
Yup, I flashed 3.33 universal after doing a super Cid. Well, maybe its time to just get a new phone, although I would really like to figure out this problem first. I am not the kind of person who can just drop things, lol.
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I know how you feel. Maybe its because they cricket know the sensation 4g is a T-Mobile device and force you into roaming mode by default. I think its possible to overwrite the devices mid and cid, flash a sensation XE rom and effectively have a sensation XE. But such things can be quite dangerous and i couldn't say for definite if it would work to fix your issue :/ (not recommending anyone tries this without proper research and understanding :/)
Can you get access to another cricket sim without a contract? Just for testing?
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heavy_metal_man said:
I know how you feel. Maybe its because they cricket know the sensation 4g is a T-Mobile device and force you into roaming mode by default. I think its possible to overwrite the devices mid and cid, flash a sensation XE rom and effectively have a sensation XE. But such things can be quite dangerous and i couldn't say for definite if it would work to fix your issue :/ (not recommending anyone tries this without proper research and understanding :/)
Can you get access to another cricket sim without a contract? Just for testing?
Sent from my Nexus 7 using Tapatalk
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I believe I have already done that. When I go into info about my phone, it says Sensation XE. It also registers as Sensation XE in the Google play store. I was thinking about telling Cricket to send me a new sim. Otherwise, I have no access to one at this time.

SuperGrant said:
I believe I have already done that. When I go into info about my phone, it says Sensation XE. It also registers as Sensation XE in the Google play store. I was thinking about telling Cricket to send me a new sim. Otherwise, I have no access to one at this time.
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I think that it would be your best bet, although your device is probably showing up on the play store as an XE because of its build.prop from your custom rom, not any advanced MID changes. although you can check by using the command
Code:
fastboot getvar all
this will show your your mid, cid and your imei among other things.

SuperGrant said:
I believe I have already done that. When I go into info about my phone, it says Sensation XE. It also registers as Sensation XE in the Google play store. I was thinking about telling Cricket to send me a new sim. Otherwise, I have no access to one at this time.
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I've worked it out! Its a frequency issue. Cricket apparently only support cdma frequency's, while the sensation only uses gsm frequency's. So in order to connect your phone is bunnying onto a local gsm service, which is then redirecting you to cricket. Hence the roaming! If you want off the data roaming you will need to either swap to a different phone carrier or buy a cdma phone
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Hi heavy_metal_man,
Cricket did use CDMA for most of the time, but they have switched to GSM. They send a sim now and are trying to switch all of their old customers to GSM. What I am having trouble figuring out is what frequencies they use. Perhaps my phone is not quite compatible. I am having trouble with that as well. GSM arena, Phonescoop and the other major sites kind of have different data as far as my phone goes. My phone is called "HTC Sensation 4G" as far as I know. Yet, they list no 4g capability or frequencies. Of course, I believe that would only affect data and I still should not show as roaming.
I have been unable to figure out fastboot since switching to the viper rom. It doesn't use usb mass storage anymore. It uses the new system in which the whole phone is recognized as a storage device by the computer. Forgot what they called it. I wish they hadn't changed it, and apparently Windows 7 should recognize it by default, but it does not. I am sure if I get enough time to put into it I will figure out how to use the fastboot commands again.
I am ready to give up and just get a new phone pretty soon. Would be nice if Cricket's customer service wasn't so worthless. It could still be the IMEI or something on their end that I can do nothing about but they have failed to provide any solution.

SuperGrant said:
Hi heavy_metal_man,
Cricket did use CDMA for most of the time, but they have switched to GSM. They send a sim now and are trying to switch all of their old customers to GSM. What I am having trouble figuring out is what frequencies they use. Perhaps my phone is not quite compatible. I am having trouble with that as well. GSM arena, Phonescoop and the other major sites kind of have different data as far as my phone goes. My phone is called "HTC Sensation 4G" as far as I know. Yet, they list no 4g capability or frequencies. Of course, I believe that would only affect data and I still should not show as roaming.
I have been unable to figure out fastboot since switching to the viper rom. It doesn't use usb mass storage anymore. It uses the new system in which the whole phone is recognized as a storage device by the computer. Forgot what they called it. I wish they hadn't changed it, and apparently Windows 7 should recognize it by default, but it does not. I am sure if I get enough time to put into it I will figure out how to use the fastboot commands again.
I am ready to give up and just get a new phone pretty soon. Would be nice if Cricket's customer service wasn't so worthless. It could still be the IMEI or something on their end that I can do nothing about but they have failed to provide any solution.
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Sorry for my delayed reply, I noticed that cricket swapped out to gsm and I discovered that their gsm tech is actually supplied at&t as they bought them out.
So I looked at their coverage map for the area airfire operated and I noticed that they had 2 or 3 area that were only providing 3g support via a partner, so I assume that would put you into roaming. It might be worth a look at their map and confirm if you reside on one of these black areas ?
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