Hey guys,
I've had my Sensation for a couple weeks now and this weird issue just popped up. The Camera seems to have some green lines running through it. These lines appear on any Camera app (Panorama Beta, Camera 360, etc.)...
Restarting the phone fixes it... But only for an hour or so before it just comes back. Is this some sort of hardware failure? Anyone else experienced this before?
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That picture was taken with a Galaxy S2... The irony.
The fact it goes away on a reboot suggests to me it's more likely to be a software issue of some sort, although I wouldn't completely rule out hardware.
Have you performed a factory reset?
I had the same problem. Called tmobile and they had me do a master reset. This fixed the problem. For how long though?
Sent from my HTC Sensation 4G using XDA Premium App
gbrewha said:
I had the same problem. Called tmobile and they had me do a master reset. This fixed the problem. For how long though?
Sent from my HTC Sensation 4G using XDA Premium App
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Yeah, I imagine a reset will fix it.
But, what's the point? I might as well get them to replace the entire phone. Both scenarios result in me having to start from scratch again. At least I can be assured it wouldn't happen again if I get it replaced.
battery
I had the same issue as you. No need for master reset . Just pull the battery for about a minute and that will work. I never had that issue happen to me again
“Green Lines” and “Distorted Widgets”
I had the very exact problem with my phone as well. My problems first started with the distorted widgets and then about 10 days later, my camera started showing the green lines. -->Please see pictures <--
I went back to the T-Mobile store and showed them these “Green Lines” and they were kind enough to replace my phone for me. I've had my phone for a little more than 15 days and usually TMO will not validate returns past this point. I WOULD HAVE BEEN FURIOUS! Anywho, I resolved it by taking it back and they replaced it. Hope this helps anyone out having the same prob.
Still, I'd like to know what the cause of this is since it seems to be happening on more than just a couple of phones.
With the “Green Lines” and the “Distorted Widgets” problems, I’m beginning to wonder if these issues are related to one of the two LCD manufactures.
“It has been confirmed that the Sensation has two different LCD panels. One made by Acer (AUO) and one made by sharp.”
It would be interesting to find out if all the problems are occurring on either the Sharp or the AUO displays? I can’t confirm which one I had since I returned the phone already, but if any of you still have your phone with the “Green Lines” or “Distorted Widgets”, try finding out which of the two companies makes your screen on the Sensation 4G and compare the results with others. You can find out to d othis in the link above.
Related
I've encountered this weird problem with the camera. The phone is brand new. When trying to take pictures, in the viewfinder and the pictures taken, it was blurry and ghostly, something exactly like this:
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I have tried so many ways including hard-resetting, flashing to new ROMs and whatnot. Still none works. Any suggestions, please, I don't wanna send te phone all the way to HTC Turkey for repair, as HTC USA claims that my phone's serial number belong there. Thank you all.
I had a similar problem with my Fuze's camera. When I would take photos, it would look like static (meaning the image would not come out at all) but it would be colored exactly the way your photo is colored (the greens, purples, and oranges).
That phone also had a dead pixel on it, so I ended up returning it to an AT&T store, and they gave me a replacement. The problem did not exist on the new replacement phone, so i'm guessing its an issue with the camera.
prjkthack said:
I had a similar problem with my Fuze's camera. When I would take photos, it would look like static (meaning the image would not come out at all) but it would be colored exactly the way your photo is colored (the greens, purples, and oranges).
That phone also had a dead pixel on it, so I ended up returning it to an AT&T store, and they gave me a replacement. The problem did not exist on the new replacement phone, so i'm guessing its an issue with the camera.
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Thank you for your confirmation, I guess I've gotta try to contact HTC then since I've got my TouchPro on E-Bay.
beeahead said:
Thank you for your confirmation, I guess I've gotta try to contact HTC then since I've got my TouchPro on E-Bay.
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my step dad had this problem on his iphone and he did a hard reset and it fixed the problem but i would say normally if this happens it is a problem with the ccd so i would try hard reset and dont' load any apps if it still does not work then RMA it
A few weeks ago my Sensation screen turned to colorful pixel snow. After opening the sense lock ring and flipping the main screen for a few times it became ok. A week later it went back to the snowy screen permanently.
I went to recovery and re installed the Rom (revolution 6.80) and the problem was solved. A week later I got the snowy screen back, but now the snow appears the very first moment the device is powered on.
Due to the face I had airdroid on the device I managed to connect it to the computer and see the mobile screen on the computer and it looked as if everything is ok, I could see the sense and all the screens and operate all the applications by looking at the computer and touching the snowy screen.
I bought a new screen and connected it instead the original and I still got snow....so I know it's not a screen problem.
I do not have warranty on the device and local labs will charge half the price of the device for fixing it, so I prefer to find out what's the problem and but the parts myself and replace them.
Anyone has any experience with such a problem and fixing it?
Thanks a lot
Try using a blower, those that people use to blow off dust, blow off every spec of dust you can see on your device, clean the connectors of the screen too.
Then, try installing a rom which is not ARHD, and test it out. If all these doesnt work, it might be your GPU hardware is faulty.
I already cleaned all the connection and checked that everything is connected correctly but it didn't help.
Do you know where the gpu seats? maybe if I knew what it looks like i could check problems around it or replace it.
No one knows how to solve the snow problem? :crying:
That's it? the device is dead? I used it only for one year...
Can you take a photo of it and post it?
Then we know exactly what you're talking about
sromer said:
Can you take a photo of it and post it?
Then we know exactly what you're talking about
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Looks like that
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wow... I've never seen anything like that before. Hopefully someone else can help
maybe the connector of the lcd panel is disconnected a little bit.
I bought from Ebay defective Sensation, it has exactly the same problem.
Did you find what you HTC was wrong?
tanglang1 said:
Looks like that
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That's what my screen looks like when the framebuffer memory allocation fails
Sultanxda said:
That's what my screen looks like when the framebuffer memory allocation fails
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I'm also having the same snow problem on my HTC Amaze, for the above i assume there's no fix to this as i was about to purchase a new screen.
This phone is a complete lemon so perhaps it's a blessing
Seen that 2 days ago at a friends phone. No solution oder fix for that?
Received the phone yesterday afternoon and everything was great for the first three hours. After updating to the latest version and reinstalling apps from Play, the screen flickered and started ghosting a line of pixels stretched vertically over the bottom third of the screen (images and video below). It doesn't appears to be a hardware issue as the ghosting moves with animations, but it does appear during boot as well. I've factory reset without any difference, and have flashed the current firmware images (cm-11.0-XNPH33R-bacon-signed-fastboot) without any luck.
Booting
Notification drawer
App drawer
Video
Any ideas?
EDIT: I didn't have my brightness all the way up; the issue persists during transistions.
Sorry about that, you can try RMA. If it's also in Fastboot mode, you have two options: a) Write OnePlusOne and ask for repair(tooks long!!) b) Buy another phone.
You should try a custom kernel. As the stock kernel for 33r doesn't have the display commits that custom kernels have. I recommend Franco kernel. If the problem persists, then I'm afraid you'll have to RMA.
It is surely hardware.
Sent from my Oneplus One
mine too.....
Got mine 5 days ago and was in the middle of a game last night and the exact same thing is happening..... I put in a request for an RMA already but the whole process takes about a month from what i have read.... Didn't see a similar issue in a search of their forums but it is interesting that our phones came from the same batch likely and have the same issue....grrr
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Yep, same thing exactly. Rolling the dice on RMA. :/
any progress?
peterochford said:
Yep, same thing exactly. Rolling the dice on RMA. :/
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So I am debating filing a paypal claim. Reading the reports of the RMA process on their forum I am wondering if I will get a functioning device within the paypal buyer's protection timeframe. After several emails and pointless software fix attempts back and forth I finally got their support person to say they would forward me to an RMA specialist... but who knows how long that will take and given time frames I think it is very likely the 45 days will run out on 10/5/14 before I receive a replacement device. Any luck on your end?
Hi,
I got this weird problem and im not sure is this a hardware problem or not. For example. when using menus with white background, the background goes partly blue. Sometimes the graphic error is only blue lines in some part of the white background.
but when checking one option in same menu the background turns normal or atleast there is some change in the background. So these errors reacts only when changing options. And theyre always in the same position when going the same menu.
Also when using camera. the view is messed up a bit. there is a clear line somewhere in the picture when going dark to bright. With my english its hard to explain especially when i dont have any idea what is causing this problem.
Below are two attachments that explains the problem much clearer than i can write:
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And before you ask. Yes, it has dropped and i have replaced the glass. But i got it with broken glass so i dont know was it like this before it dropped and the previus owner couldnt tell either.
Any possible solutions?
Thank you in advance!
Sounds like a hardware issue, just for the heck of it I would open it up and check the ribbon cable to the digitizer/screen, it could be loose.
Pp.
Checked it. Same problem. Tried to change brightness level, hard reset, rooting etc with no luck.
Its just so weird that in some situations the screen looks totally normal. only these few situations cause errors in the screen.
Hmmm, there are dialer codes that are used on phones that run a series of tests to check screen performance and output, don't know if this can be done on a tablet, but I would research it.
The only other time I heard of this was on a phone that recovered from falling in a toilet, the phone was dismantled and cleaned and assembled and it worked fine for over a year, the only glitch was an occasional color spasm on the screen similar to what you discribe.
Pp.
Thanks for the tip! Need to look for those codes when i get back home. I removed the logic board and cleaned it with denat. alcohol. No visible damage at least! trying to assembly it back later today. I decided to order a new LCD flex cable. Its the cheapest part to change.
No luck with the codes i found. after cleaning still same graphical problems. Now i can only wait the new flex cable and hope it will fix those errors.
Anyways thanks for replys and suggestions. :good:
Hello everyone. It's been a minute since I've posted anything on this site. In January this year I decided to upgrade from my aging Blackberry Priv to one of these phones. I've been using it without any issues until early this morning when I tried to look at my notifications and the screen wouldn't light up. It was working fine all throughout the day, and I don't recall the battery being below 50%. It is unresponsive when I plug it into the wall adapter or my PC, however the PC seems to pick it up as a device called "QUSB__BULK."
The phone is running stock Android, and I only charge it with the wall adapter it came with and occasionally my PC. I only have a few social media and email apps on it. I had the Open Camera app on it, and I'm a little sus of it since there have been times where I would wake the phone up and the camera would just randomly open. It seems like it would bog the phone down a bit when this would happen. I installed the app because I didn't like the way the stock app processed audio while recording videos. The app gave me the ability to record raw audio which worked fine aside from slightly lower volume.
Does anyone have any ideas on what could have caused this?
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Figured I'd bump this for an update. I contacted the company shortly after I made this post about the phone. The phone was covered under warranty, and they told me to ship it to them for repairs. I shipped it in June and have contacted them a few times since. I'm suspecting that there was some kind of defect in the motherboard since I'm apparently not the only one who has had this issue. I found a post on another forum dating back to last year from someone with the same experience as me where their phone just randomly said "ight, Imma head out." It's been quite a while since I sent it off, which adds to my suspicion that it was a board issue given the whole chip shortage we're going through. I'll update this post if anything comes up in the future. I miss that phone. Been using an iPhone since I sent it off. It's okay I guess, but man do I miss that keyboard.
Update on the phone - I was contacted by F(X) Tec about four days ago. My phone has been repaired and shipped to the US. I should be getting it back by Wednesday. They did not specify what actually caused the issue with it. Hopefully, once I get it back it won't have any further issues.