I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
same problem
Hi
I am having the same problem. have you resolved the problem. I would like to see your solution as this is driving me up a wall.
Fibrolan
P.S. I am on the fido network
I have experienced this same issue. I bought a new i616 on the Fido network, upgraded to wm6.1, made a test phone call, and then removed the sim.
While the sim was removed I setup all the software I use (took about a week) and played around with the phone (GPS, etc) to be sure I understood it's capabilities. And then I put the sim card back in - exactly the same issue you have had - it makes and receives calls but there is no sound on any end.
I fixed this by doing a hard reset (with format) - immediately after the format, I tried a test call again and it worked (sound on both ends). I then proceeded to setup the phone again (this time with the sim card still in it) and at the end of installing all the software, the phone still worked.
I have no idea why it stopped working in the first place.
The code you mention does a EEPROM reset which appears to be a carrier unlock on some phones - is your phone now carrier unlocked?
On a side note, the software/hardware on this i616 appears to be a complete train wreck - the GPS sometimes works, sometimes doesnt, sometimes the phone does not allow sound when making phone calls, the bluetooth doesnt connect to some of my devices that have never had any connection issues in the past, etc. These are pretty fundamental issues. I have had a couple of HTC WM phones for the past several years and I have never experienced anything like this with them - perhaps the Jack will grow on me but just setting it up has been a pretty poor experience.
Well, it happened again - no sound on either end during a phone call. I havent done anything since the last rebuild - eventually the sound stopped working.
A full reset with format fixes the problem but I think I have reached the limit - I am not going to rebuild it again because I have no idea when the phone stops working - I do not know what to do differently.
I am going to return this phone for something else - this phone has been remarkably bad (especially for a phone which gets great reviews).
Any ideas what is going on?
same issue
So far the only way to resolve this is the format... rogers says the phone is defective but considering the issue is more than just me I expect a replacement jack is not a guarantee that this issue will go away...
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
fibrolan said:
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
Click to expand...
Click to collapse
What unlock application are you talking about? Since I fixed the problem myself, I've only had the problem once, which was probably from trying to install a bunch of applications to my phone(which I fixed just by restarting the phone).
The * code that I posted was from the BlackJack II Rogers 6.1 Instructions
I believe he is talking about the application unlock. There are two things I put on my phone that require it - the GPSID thing (connect the GPS to a COM port), and WM5torage (phone looks like a USB drive).
I will format, and will not apply the unlock, and see what happens.
Thanks.
So I've been running into this problem more and more often now. It's seemingly random as to what triggers it. I've tried pulling the battery..turning it on and off..nothing seems to work. I don't really want to do a full format because I don't want to lose all my stuff on there.
I've also found out even with a bluetooth headset, I can't hear anything..I also can't hear anything if I plug in the headset that comes with the phone.
Hopefully we can find out a solution as to why it does this.
Ah so I am not alone.
My fido jack on 6.1 that is also application unlocked (Some of my apps do require this to be done, one way or another..) is doing the same thing. Sometimes I just have to reboot a few times in a row and it comes back, but as of this morhning I've done it 3-4 times and still no sound.
I have given up. I have decided not to app unlock the phone - it is the only way to guarantee the phone still functions as a phone and I have tried many, many things to get it to work. This definitely limits the capabilities of this phone.
This phone is a disaster - the GPS does not connect through a com port like almost every other GPS device on the market, not all of my bluetooth devices work with the phone, and if you app unlock it, it stops working as a phone.
I like the scroll wheel though.
any progress on this?
i have same issue:
-i616 (fido/roger jack)
-want to get GPS working
-but app unlocker will break sound (no sound during calls) on WM6.1
i think the unlockers are only for i617 blackjack2, but not for the canadian version...
any ideas???
I am still trying to figure out the root cause of this problem. Yesterday it happened again to me so I pulled out the battery, removed the sim card, and then reinstalled everything and it worked - no hard reset required. It hasnt happened since so I havent tried the sim card removal again, so it could just be a fluke.
But, if it does turn out to be sim card related, is it possible we are using older version sim cards? The phone came with a new one but I just stuck to using my older one. What abaout everyone else - new or old sim card?
Thanks.
I also have the samsung jack (fido) i616 and also cannot hear the calls on both ends on occasions...even prior to app unlocking so it may not be the app unlock that is causing the issue.
I would turn off and on the phone and it would work again.
Is there a permanent solution to resolve this?
Thanks in advance
Samsung Jack i616 - Can't Hear Calls - Callers can't hear me
I was scanning the xda-developer site as I have both a TytN II and a BJII and thought do I bother telling my story or not - I figured if I can save someone else the hassle, the Major headaches, the time and the Expense it is worth it. So hear goes, get a coffee and put your feet up as this is a long story. If you just wanna know the outcome and solution skip to the end..otherwise just settling in for the story.
Like many of you I bought an BJII from a well known Chinese Mall(PM) and at the same time got it unlocked. I got the phone home and immediately upgraded it to the Fido WM6.1 official rom as I had been using 6.1 on my Tytn II forever without any major headaches. This was my first mistake. (actually my 2nd the first was buying the dam phone in the first place). Right after the upgrade, after making a call, the caller could not hear me and I could not hear them. Only a Hard reset(HR) fixed the problem. After the reset, I then proceed to install some smartphone apps, (sda application unlock, MoDaco smartphoneGpsActivator, MS smartphone GPSID, Garmin Mobile XT etc) after installing my seventh app I decided to make another test call. I encountered the same problem, so I set about uninstalling one app at a time to see which one was the culprit. This did not work and only a HR would fix the problem. This nonsense installing, hard reseting went on for about a week.
Frustrated I took the BJII back to PM, but the dude did not want to give me my money back - he claimed because I had upgraded to 6.1 any software upgrades regardless of whether it was an official rom or not was not covered under warranty. At this point I was not sure whether I was facing a software issue or a hardware issue. Anyway, I took the phone home, and this nonsense with the phone and calls went on for weeks. The last straw for me was being in the mall with my wife and she's calling me and I did not hear the phone ring. Was she mad or what? So to prove I was not dodging her and eying up the babes I got her to call me while I had the phone in my hand and sure enough the phone was ringing, but there was no sound. We did this 4 times- I switched the phone on & off each time - so another HR - problem goes away.
I am Hugely frustrated by this point , however, I set about reinstalling my apps - as a side note one of the apps that I wanted to install was SPB backup 2 - BJII didn't like it so I could not use it hence having to reinstall each app everytime 1 by 1 after a HR. Anyway, this demon possessed phone would at least 3 times a week need to be HR. I was so frustrated that I decided to try the At&t rom,(Mistake #2) it crashed in the middle of the upgrade and bricked the phone. It would not turn on period. Now before you start, I am not a newbie, I have been messing around with windows smartphones and pocketpc for years - in fact my first pocketpc was a compact and it was grey scale, my first ever pda was a Psion, so I know how to flash phones, and cook my own roms.
Anyway, I took it back to PM and the dude wanted to charge me $150 bucks to fix it. I walked out the shop and tried another vendor he said that he would reflash it for $50. He had the BJII for 3 days and in the end could not fix it.
I took the BJII back to the original guy, I tell you I am a pacifist but I am ready to kill at this point and we almost get into a fight as I was wholly convinced at this point that it was a hardware issue. He refused to send it back to Samsung as he reckoned they would charge me an arm and a leg to fix it as they would know straight away that this was a software flash that went wrong. In the end he said that he could fix it for $80 bucks- given that I wanted this phone and I wanted it working(it is great for messaging) I said fine. Yes he did get it working, but had to install a new logic board(motherboard). Thankfully he also installed WM6.0. I decided to leave well alone this time and just install my apps. I have had the phone back for 2 weeks now and have been using it everyday and have had none of those call or sound issues.
I suspect that there is a serious problem with the 6.1 upgrade and it has nothing to do with application unlocking the phone or any other 3rd party software. No presenting any keys in any combination is going to magically fixed this call issue - so please don't be fooled. My advice if you want it, is to Not upgrade to 6.1 at all. WM 6.1 offers some nice features, but not enough to go through this amount of headache, frustration and money.
Anyway peeps Happy New Year.
And avoid WM6.1.
Smartb
Smartb - I liked the story despite the fact that I cried more than I laughed. Seriously, I couldn't agree more with you. Indeed this 6.1 upgrade is the cause of our pain. I've spent hours doing the same thing you have less the ROM installs.. Mine came with the Rogers 6.1 ROM installed.
I'm at a loss for what to do. My latest venture is to compare registry settings with a HR image and after installing a software that breaks the phone. The software I tested with that always broke the phone was SPB Wireless Monitor..
I could ALMOST live with the issue if SPB Backup worked. But of course, it breaks the phone too!
So far, I've successfully gotten these softwares installed without the phone breaking:
- MS GPSID
- TCPMP + FLV Plugin
- Activesync with Exchange
- Garmin Mobile XT
- Facade 1.4.0
- CHome Configurator
These break the phone:
- SPB Backup
- SPB Wireless Monitor
- SDA Unlock
Any ideas how I could downgrade to WM 6.0? My phone came pre-installed with WM6.1
Dave, I don't think you can because there is no 6.0 rom floating about out there believe me I tried. I spent hours looking for one and couldn't find any. There were other roms for the 607, but I wouldn't risk using those. Sorry Mate.
Smartb.
Rogers is sending me the 6th refurbished Samsung Jack
I am having the same audio problem described here. Hard reset, which is every "tech support agent's" answer to everything, is NOT NECESSARY.
I have popped the battery out and stuck it back in and this has worked, other times it has not.
I have turned the phone off and on again and this has worked, other times it has not.
Rogers is sending me the 6TH REPLACEMENT Refurbished phone I have received, I may ask them to start sending 2 at a time, just to be sure.
They won't allow a hardware switch, they will only replace the phone with the same phone. They will try to get me to take a hardware upgrade though for like $200.00 and make me agree to 3 more years.
I am only hoping that the next refurbished one I receive will have this 6.1 bug fixed.
Here's my take on this...
Had this problem from pretty much day 1 with the i616 from Fido, it would occur randomly and intermittently (I could go 3 weeks without experiencing it). But about 2-3 weeks ago, it seemed to be stuck like this, switched to my nokia phone, called fido and they sent a replacement. In the meatime looked for something to backup the current phone to transfer everything to the replacement. That ended up being sprite backup.
Got new phone, made some calls it worked fine. Backed up old phone with sprite and restored to new phone. New phone now has same problem. Start uninstalling, no joy, eventually wipe clean, try restoring again, same problem, wipe clean, install a few of my apps, works fine for a few days, then same problem. Uninstall all 3rd party apps except SK Tools Standard, audio works again.
Wipe device install only a few apps, working fine, this morning I install sprite backup and audio goes away, uninstall sprite audio comes back...
Next send message to sprite support as follows, we'll see what they have to say, next step would be to backup, then wipe and only install sprite and see if problem reoccurs or whether it's an interaction with one of the apps below.
Samung Jack SGH-i616 (aka BlackJack II) running windows mobile standard 6.1, call audio stops after installing sprite 6.5.4.8. This consistently happens when installed and problem goes away once uninstalled.
It's a manifestation of this problem
http://forum.xda-developers.com/showthread.php?t=439620
The following other software is installed on the device.
Webis Flexmail 4.1 beta (bulld 3317)
Webis Pocket Informant 8.52 beta (build 2339)
(note problem occurs with non beta versions of both apps)
Sk Tools Standard 3.3.3.1
Synthesis SyncML Pro 3.0.2.22
Total Commandder/CE 2.51
The rest are the standard apps that ship with the device in rom.
Unicornasaurus said:
I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
Click to expand...
Click to collapse
I didn't use my brain before typing this code. This code effectively hard reset my phone!!! no warnings or anything.
Hi Guys,
I have a very unique problem. Couple of days back while charging my phone near a lot of dew waters was found in my TP. It happened due to heater being on and the windows getting a lot condensed dew and hence water was found in my TP.
Even though i have used a hair dry to it an the phone seems to be working now, there seems a problem with the htc usb jack. Whenever i plug in the cable my phone works normally however once the cable is removed it goes into tv out mode and making my phone speaker to be not working. I have tried disabling the tv out settings in the registry however still whenever i remove the cable it shows me that tv out settings.
Could someone please inform me how to remove the tv out settings completely from the phone including control panel as i never it use it so that my phone can start working again. I dont have this problem when using the Eclair android however the battery life there is not good at the moment.
TIA.
self bump hope some one can help me.
HELP!!!
i have this problem as well. TV-out is taking over my phone. it rotates and and doesnt go back unless i reset. if anyone can help us out ill be happy to donate!!!
I also have this problem from a faulty USB cable. (grounded I think)
If someone can help to remove TV/Video Out it would be awesome.
Try this in your registry:
[HKEY_LOCAL_MACHINE\Drivers\BuiltIn\TVOUT]
"Flags"=dword:4
To remove the icon you need to find out which mycpl entry it uses.
Go to [HKEY_LOCAL_MACHINE\ControlPanel\MyCpl] and look at each number till you find the one that points to tvoutsetting.exe (it is 15 on my phone). Once you find it, go to [HKEY_LOCAL_MACHINE\ControlPanel\xx] (where xx is the number) and set "Hide"=dword:1
Can anyone help me remove TV Out and Video Out completely? ):
I'm not sure where to place this so please feel free to move this thread.
does anyone know if the Blueant Q2 bluetooth headset is compatible with Windows Phone 7 devices re downloading of the contacts to the headset for caller name announce? I'm planning to get one, would want to try but i cant find any store where I can try it out. I've also been tweeting @myblueant, asking about this for some time but they won't reply.
slighmd said:
I'm not sure where to place this so please feel free to move this thread.
does anyone know if the Blueant Q2 bluetooth headset is compatible with Windows Phone 7 devices re downloading of the contacts to the headset for caller name announce? I'm planning to get one, would want to try but i cant find any store where I can try it out. I've also been tweeting @myblueant, asking about this for some time but they won't reply.
Click to expand...
Click to collapse
Yes, fully compatible, I use it daily... Definitely the best headset I've ever used. This also shows that bluetooth is capable of transferring the contact information and data, it just isn't enabled anywhere on the phone yet... But the Q2 takes care of it automagically.
Cool, thank you so much! Ordering one now. Thanks again!
Just make sure your contact list is how you want it before you pair, meaning if you like it Last Name, First Name, or First, Last because thats how it will transfer to the headset. There is always the update option, but its better just to have it done the first time perfectly. It'll take about a minute to transfer, maybe a little more.
ok i'll remember that one. thanks again!
slighmd said:
I'm not sure where to place this so please feel free to move this thread.
does anyone know if the Blueant Q2 bluetooth headset is compatible with Windows Phone 7 devices re downloading of the contacts to the headset for caller name announce? I'm planning to get one, would want to try but i cant find any store where I can try it out. I've also been tweeting @myblueant, asking about this for some time but they won't reply.
Click to expand...
Click to collapse
Successfully transferred 1990 contacts from my Samsung Omnia 7 to BlueAnt ST3! (Just need another 10 friends to round it off!)
Took me two attempts, though. First time BlueAnt said phone wasn't compatible with the contact transfer feature.
I deleted the BlueAnt ST3 device from the phone (press and hold on device name on phone to pop-up delete menu) and it worked fine the second time.
Note that the phone said device was "disconnected" during the transfer process, but all seemed to work OK.
The title kind of says it all...
I purchased a Sony PlayStation 3 Bluetooth keyboard (this one). It's not exactly like the one in the picture... the keys layout is french, I guess (AZERTY, QSDFG, WXCWB). Also, M and ; are swapped, for example. Anyway... all inputs are the same as on a standard keyboard... just that the layout is different. Oh well, irrelevant.
I have a Samsung Galaxy Note. I tried it on my phone and my friend's phone (Note, too). It worked - all keys, even some shortcuts, and the trackball.
When I first paired to it, it asked for a key. I had to insert it on the keyboard then press enter or return. Then it was paired and would connect every time I switched BT on and clicked it.
That was yesterday. Today... I performed a full wipe and reflashed the ROM (TouchWiz-based ROM, ICS). Now, it just won't connect anymore! I keep getting a message saying "Couldn't pair with Wireless Keyboard because of an incorrect PIN or passkey". I wasn't even asked for a passkey!
I also tried CM9, CM10 and AOKP ROMs. Same thing!!!
The batteries are good... but I tried another pair of AA batteries, too, just to make sure...
What is to be done?
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Edit : earlier today, after several attempts (half an hour), I was able to connect again. I was asked to insert a number on the keyboard and press enter, and it worked. Now, after some more (many!) attempts, like 12 hours after (I was gone), it finally connected again...
But if I full wipe and flash another ROM, I'll lose it again... :/
Oh and before someone steps in and moves this thread over to the Galaxy Note Q&A section...
I tried the keyboard on a HTC EVO 3D, and the same thing happened. Connected first time easily. Then, after unpairing... it's hard to pair back. So I'd say it's pretty wide-spread, not only stuck to one device.
I made a backup of Bluetooth Pairings with Titanium Backup... performed a full wipe and flashed back the TouchWiz ROM I grew to like. The restore went fine, although the back up was from CM9... totally different ROM...
Oh well...
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I still wanna know... does anybody have any sort of solution for occurings like this? As far as I know, I'm not the only one who's had such a problem, and it's not really device/keyboard specific .
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So many views... yet no answer...
Well I'm back again, and I'm beginning to think that the Galaxy S4 is the most unreliable phone I've ever had to cope with, even though I love it dearly, it's been through too many problems in such a short amount of time. Anyway, let me cut to the chase. I bought a set of Sharper Image Bluetooth speakers and subwoofer about 4-5 weeks ago. Usually my phone picks up the speakers and plays audio without a problem, up until literally just now. When I came back from school and tried to connect via Bluetooth, it connected and worked for about 10 seconds and then my phone did a soft reboot on its own. I figured this was a problem with the music player I chose (PowerAmp), so I deleted it and attempted this again with the same outcome. I've tried u installing recently installed apps, virus scanning, hard reboot, removing the SD Card and I've even tested the speakers with another device to make sure it wasn't them. But now whenever they are connected to my phone, and my phone only on Bluetooth, All I get is a soft reboot. Bluetooth can be turned on without this happening but as soon as a connection is detected, guess what, soft reboot. I'm running stock firmware although my device is rooted, I've check apps that I've recently installed that may have access to my Bluetooth permissions but none seem to be the culprit. I also recently installed DUSpeed Booster and cleared my cache a few times, I don't know if the app may have deleted a necessary file or what but I really need a solution. I'm on the verge of getting rid of this phone once and for all. Thanks in advance!