I just filed a claim to replace my sensation, it got ran over. I thought Insurance replacement was $100 (deductible). Has anyone had to claim their sensation yet or know of anyone paying more than $100? My Evo 4G was $100 to have replaced a few months ago. I had always heard that it was between $50 and $100 to have one replaced, depending on the model. Thanks for any help.
I was just checking Asurion website and it says $130 deductible.
Check here http://www.phoneclaim.com/t-mobile-program
nugzo said:
I just filed a claim to replace my sensation, it got ran over. I thought Insurance replacement was $100 (deductible). Has anyone had to claim their sensation yet or know of anyone paying more than $100? My Evo 4G was $100 to have replaced a few months ago. I had always heard that it was between $50 and $100 to have one replaced, depending on the model. Thanks for any help.
I know this is a question but I figured since it didn't pertain to the actual operation of the sensation, that this would be the appropriate place for it. Plz dont H8 if i was wrong.
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Click to collapse
Not 100% sure on the Sensation. But on the MT4G it was 130.00. You might assume it will be this much or more on the sensation.
Its 130 just as the others said. I just went through the process.
Sent from my HTC Sensation 4G using XDA App
i always hated asurion from when i had a sidekick 08. my phone got stolen and i had it replaced and they charged me 130$ i was like wtf the phone i a year and a half old and they dont even sell them on the site anymore... (told this to the agent i was dealing with and there was a long pause. that when i said forget it ill just buy a G1 )
Thanks a lot. I kinda had it out with a few of them for hanging up on me lol. Thought maybe they were getting the last word!
I'm done here Mods, my Question was answered. Close if you like.
On the other hand you might be able to get a phone through them a lot cheaper than from tmobile. They said if i didnt return my phone in 15 days they would charge me $250. $250 + $130 = $380. Thats pretty cheap if you get one before they start get remans in.
nugzo said:
On the other hand you might be able to get a phone through them a lot cheaper than from tmobile. They said if i didnt return my phone in 15 days they would charge me $250. $250 + $130 = $380. Thats pretty cheap if you get one before they start get remans in.
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Click to collapse
Yeah. I lost my Samsung Vibrant in the Ohio River while boating. I physically didn't have it but they still sent me a letter trying to charge me the $250 since i didn't send them my old one. How in the hell am I supposed to send it back when it's on the bottom of the Ohio River? That conversation turned into an argument which lasted approx 40 minutes. Worst customer experience ever. I think that Asurion is worthless, personally.
Related
I'm having the worst luck. My wife and I ordered 2 brand new mytouch4g's last saturday through tmo customer loyalty for a total of 400 bucks (200each) for both phones. They didnt send the EIP acceptance until tuesday after i called them. I accepted they charged my card and I got a text message saying my order went to fulfillment Nov 12th. Well yesterday I called and they told me that the phone is backordered. wtf...! i already sold my current phones and now they don't even have an ETA of when the phones would be available. This is pretty lame.
Whoew!!!..really feel bad for you. But its a good thing,now that alot of people have mytouch 4g that means that this phone will be light up. All the dev team will be supporting this phone like crazy.
Sent from my HTC Glacier using XDA App
Asonitez said:
I'm having the worst luck. My wife and I ordered 2 brand new mytouch4g's last saturday through tmo customer loyalty for a total of 400 bucks (200each) for both phones. They didnt send the EIP acceptance until tuesday after i called them. I accepted they charged my card and I got a text message saying my order went to fulfillment Nov 12th. Well yesterday I called and they told me that the phone is backordered. wtf...! i already sold my current phones and now they don't even have an ETA of when the phones would be available. This is pretty lame.
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Man, never sell your phone until you have the new ones in hand, and then don't sell them until you had the new ones a few days and checked out any bugs. It's called "common sense" and it's not taught in schools anymore! I ordered mine on Sunday when the new plans came out, they shipped Monday and are arriving today. I'd like to get my Evos on ebay, but waiting for 1-30 days until they are checked out. I have 30 days to return/exchange them and cancel the contract so I'm not porting my numbers over until everything checks out, and that includes the billing. It's so easy for them to promise a given price on the phone and then have your first bill be totally different than what's quoted. Then, and everyone hates to do this, you have to call your carrier and have a big fight. I'll keep the number they issued me and have my sprint number "forwarded" to this phone while I check it out. This plan will save a lot of potential headache.
This doth not bode well. I just ordered another MT4G too. Ugh. I hope they get their supply issues resolved.
man, that really sucks...hope you have at least something to use for the time being. If not, you can probably pick one up off craigslist for dirt cheap to at least have a phone until they come in.
I never sell my old phones...my wife hates it, but I have a good 7 foot stack of phone boxes in our bedroom closet, and I constantly buy phones I dont even use from craigslist myself
My daughters will go through them once in awhile and want to use one now and then...but sadly, they always want to go back to their iPhones.
I bought my first one through TMO on launch day. But, I just ordered one for my wife on Monday through WireFly and it just came today. WAY better price than buying through TMO. Call them and you can get a better deal than what's posted on their site.
The only thing about them is they bombard you with "additional" great offers while you are on the phone with them. Don't buy their insurance plan, it's crap. I bought it and found out it didn't cover water damage at all, so no dropping the phone in the crapper by accident. And it won't cover theft from an unoccupied building... so if I leave my phone at home, go somewhere, and get burglarized; it won't be covered. Worthless. I called and canceled the crappy insurance. It's not eligible for a TMO $6/mo protection plan when you buy it through WireFly, but if you bring it into the store and show them it's not damaged, they will give you a $4.75/mo plan that is the same as their $6/mo plan, but the difference is that it doesn't include equipment malfunction/failure. Only covers damage or theft.
yeah i havent found it in stock anywhere in my area...i really want one !
wow that does suck they had a lot of them right by my house in cali. i just returned my white one for a black one at the store and they did it no problem. but if u dont have a phone, just go to a tmobile store and tell them what happened and try to get a loaner phone. thats what i had to do for a day cause i sold my hd2 so i can upgrade to the mytouch 4g but it wasnt gonna come out for another day when i sold my phone.
I bought 2 MT4Gs on NewEgg.com
I found the MT4G in stock on NewEgg...i ordered 2 (1 black and 1 White) i was about to buy them on amazon for $119 and saw they wouldnt be delivered until Dec. 28th...so went over to trusty NewEgg.com and they had the same price ...Ordered on Monday the 15th and will be delivered tomorrow...hurry the might still have them ..btw i checked back on NewEgg the following day and the price was up to 149$
FOLLOW ME ON TWITTER @Face_Melter we can be MT4G friends...lol
The stores are usually stocked... I would try there. Also they will let u swap within the 14 days at a tmobile store too even if you got the original phone from the 800 number.
I bought my mytouch 4g from newegg when it came our for $79. Last i saw target mobil was selling it for 79 too so check it out. I just dont understand why people are buying this phone for 200.
I got mine from Radio shack for $149(2 year upgrade). Plus Radioshack gave me $130 for my HD2 with wall charger and $60 for my G1 and wall charger. So I paid nothing for my MT4G. And I bought a car charger for it.
Sent from my HTC Glacier using XDA App
i ordered mine this morning from amazon before they went out of stock...still shows the shipping date as tomorrow, so hopefully it still gets shipped
topgun303 said:
I bought my mytouch 4g from newegg when it came our for $79. Last i saw target mobil was selling it for 79 too so check it out. I just dont understand why people are buying this phone for 200.
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You really don't understand the concept behind tiered pricing? Seriously?
I just ordered one for $267 and paid for 3 day shipping from retentions. Got tired of the Vibrant GPS not working. If I paid for 3 day shipping I better damn well get it. We'll see I guess.
I got my 4G Black, at costco, say would I be able to walk into t-mob and exchange for a red one? curious, as I still have a week before the 14 days are up.
it's those damn commercials that is making this phone sell like crazy
Sent from my HTC Glacier using XDA App
Considering selling?
My wife had problems with her MyTouch 4G speakerphone and had me get her a "simple" phone. I'm supposed to receive a brand new one from T-Mobile within the next week and I am thinking about selling it. What should I expect it should sell for? Thanks.
Ken B said:
My wife had problems with her MyTouch 4G speakerphone and had me get her a "simple" phone. I'm supposed to receive a brand new one from T-Mobile within the next week and I am thinking about selling it. What should I expect it should sell for? Thanks.
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Since T-mobile is selling it for $450 new with buyers remorse, warranty, and option to add insurance, I would probably shoot for 400 if it's still unused.
I got mine on the day it was released, 10am my local tmobile store opened up and I was the 1st customer there. Paid like 320 for the MT4g cuz I wasn't in my full upgrade Price. but then I sold my HD2 for 350 so I thought hey Might as well buy the new phone... When I got home and the wife saw that I had the new MT4G she wanted one too. So I went back 2 days later and got the white one for her paid 200 for hers..
I think that all these 3rd party websites are ordering all these phones from tmo so that's why the main tmobile is backed ordered. But if you go to the stores they have them stocked up...
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
brian85 said:
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
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Read my thread about TMO's premium handset protection. It also covers malfunctions(warranty replacements)
http://forum.xda-developers.com/showthread.php?t=1135836
brian85 said:
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
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Click to collapse
Squaretrade does nothing if your phone gets lost or stolen. They cover just about everything else with a $50 deductible and roughly a 5 day turnaround.
The insurance t-mobile uses is Asurion and I have used them in the past. If you have a claim, you will need to go through Asurion for the claim and it takes 1 business day (T-mobile is not involved). Personally, I did receive my replacement on a Saturday after I filed a claim at 9PM on a Friday night. The big problem with Asurion is you only get 2 claims per 12 months and the Sensation has a deductible around $150 (it's still not listed on Asurion's site) plus a $5 fee.
The nice thing about Asurion is you get a replacement phone no matter what. Not to mention all they want back is the phone. You get to keep the accessories and battery from your old phone. They also will let you keep your old phone, but they charge another $250+ and it may be considered insurance fraud.
You can see the details on T-Mobile's site: http://support.t-mobile.com/doc/tm23694.xml
mycomputerisjunk said:
Squaretrade does nothing if your phone gets lost or stolen. They cover just about everything else with a $50 deductible and roughly a 5 day turnaround.
The insurance t-mobile uses is Asurion and I have used them in the past. If you have a claim, you will need to go through Asurion for the claim and it takes 1 business day (T-mobile is not involved). Personally, I did receive my replacement on a Saturday after I filed a claim at 9PM on a Friday night. The big problem with Asurion is you only get 2 claims per 12 months and the Sensation has a deductible around $150 (it's still not listed on Asurion's site) plus a $5 fee.
The nice thing about Asurion is you get a replacement phone no matter what. Not to mention all they want back is the phone. You get to keep the accessories and battery from your old phone. They also will let you keep your old phone, but they charge another $250+ and it may be considered insurance fraud.
You can see the details on T-Mobile's site: http://support.t-mobile.com/doc/tm23694.xml
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Click to collapse
It's $130.00 deductible for the Sensation.
Hey guys,
I currently have a Moto D3. I like it, but I have oil under the screen, leaving a huge black spot on my screen. It's transparent, but it makes things pretty difficult to view... And insurance replacement is apparently $100 US... (this is BS)...
So for a few hundred more I'm considering just paying full retail for a better phone.
I love my physical KB but I think it's about time to let it go, lol.
My question to you guys, as I've been in and out of things in the Android community lately, where should I look towards for my new replacement?
Anything in the near future I should just wait a month or two for?
Thanks guys!
Seirÿu
Razr HD, SIII should be landing relatively soon.
Sent from my SCH-I510 using Tapatalk 2
Seirÿu said:
And insurance replacement is apparently $100 US... (this is BS)...
Click to expand...
Click to collapse
You didn't know that? Read your contract before signing up for ANY insurance. Verizon insurance is $7 a month and depending on the plan you have a $99 deductible. For long time good customers att lets you upgrade your phone before 24 months. So really unless you are in the habit of destroying phones on a regular basis if you damage your phone it makes sense to forgo the insurance and limp along with a damaged phone for a few months and then upgrade as usual. I have never irreparably damaged a phone. So $7 month for five years is $420 saved. Add $100 for the deductible and now you are talking $520. I can get a pretty nice brand new phone for that much.
If you must get a warranty check out Squaretrade.
When I originally signed up it was only $50.
I replaced my D1 for $50... but yeah, you're right, I didn't really think twice about it when I upgraded.
ive had to use the insurance a few times (once stolen, once screen just went dead, once phone would not boot anymore). its more than paid itself off for me over the years.
Friend of mine bought his epic 4g touch from best buy and got their insurace. Months later he cracked the screen so he went back to the store and had another shipped to him for free. Apparently best buy's insurance program doesnt have a $100 deductible like Sprint does.
look at your contract
I'm located in Ireland, and for €35 per year extra on our home insurance we have 3 mobile phones insured. My service provider wanted €9 per month. So it was a bit of a no brainer
Insurance sucks!
I never ever purchase insurance contact , but when I updating new phone contact. they always suggested me to get insurance
Seirÿu said:
Hey guys,
I currently have a Moto D3. I like it, but I have oil under the screen, leaving a huge black spot on my screen. It's transparent, but it makes things pretty difficult to view... And insurance replacement is apparently $100 US... (this is BS)...
So for a few hundred more I'm considering just paying full retail for a better phone.
I love my physical KB but I think it's about time to let it go, lol.
My question to you guys, as I've been in and out of things in the Android community lately, where should I look towards for my new replacement?
Anything in the near future I should just wait a month or two for?
Thanks guys!
Seirÿu
Click to expand...
Click to collapse
When you get a new phone go with a authorized retailer. I went to go wireless went I got my dx2 cause Verizon's main store could not figure out how to separate my line from my mothers family plan into my own line. But I got the go wireless very of insurance and it costs me $6 a month and its only $50 if I need to use it.
Sent from my DROID X2 using XDA
Verizons insurance sucks! I have mine through best buy when i bought my razr there. I haven't used it yet but they replaced my X for free.
Sent from my DROID RAZR using xda premium
att has the htc one x for $20 as a refurb and a 2 year contract. i was going to get a new one for 100 but do you think i should save the 80 and get the refurb? any good or bad things about going refurb?
www.att.com/shop/wireless/devices/htc/one-x-gray-refurb.html?
I've heard a lot of nightmare stories about the refurbs. Not sure if they were all "purchased" refurbs, or warranty replacements, or if there is even a difference. But people have gotten pretty beat up refurbs for other devices. Plus, if its a refurb, it was returned for a reason. And they don't always fix everything that was wrong with it.
Plus, the warranty for a new phone is 1-year (brand new phone within 30 days, refurb or repair thereafter). I think the warranty for refurbs is only 90 days.
Everyone has a different budget, and different expectations. But for me, I'd spend the extra 80 bucks and get a brand new phone. Think I've read an article somewhere that says something to the effect of "don't buy refurbed electronics". But you can probably also find an article that says the exact opposite. Its all a matter of perspective. But IMO, its not worth it to get a refurb.
redpoint73 said:
I've heard a lot of nightmare stories about the refurbs. Not sure if they were all "purchased" refurbs, or warranty replacements, or if there is even a difference. But people have gotten pretty beat up refurbs for other devices. Plus, if its a refurb, it was returned for a reason. And they don't always fix everything that was wrong with it.
Plus, the warranty for a new phone is 1-year (brand new phone within 30 days, refurb or repair thereafter). I think the warranty for refurbs is only 90 days.
Everyone has a different budget, and different expectations. But for me, I'd spend the extra 80 bucks and get a brand new phone. Think I've read an article somewhere that says something to the effect of "don't buy refurbed electronics". But you can probably also find an article that says the exact opposite. Its all a matter of perspective. But IMO, its not worth it to get a refurb.
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Click to collapse
I'm a student and i don't think that 20 $ / 20 € is that much. The One X is a super nice mobile phone and i i would not have it, i would try to get one for 20$/€.
BUT I'm not sure bout that refurb thing.. If i also have bit more money i would by it elsewhere for 100 or more.. really nice mobile phone
just my2cents
Lol, theres probably about a 50% chance your going to get a xda members device that had a international rom flashed to it the day it was purchased.
zeifers said:
att has the htc one x for $20 as a refurb and a 2 year contract. i was going to get a new one for 100 but do you think i should save the 80 and get the refurb? any good or bad things about going refurb?
www.att.com/shop/wireless/devices/htc/one-x-gray-refurb.html?
Click to expand...
Click to collapse
Rerurbs for me have been really hit or miss, and like what was already said, I don't think they are covered for a full year.
Also, somebody the other day said the manufacturer reurbs were SIM locked, so if you ever plan on leaving AT&T with your One X you may want to consider that.
It's your money and your purchase, but personally I would spend the extra $80.
Just got my refurb yest. looks brand new not a single scratch on it.. but it is hit or miss. not to worried as I still have my galaxy nexus also..plus if push comes to shove i could still the sell the X for 250 or more and get something else. but so far im loving the X.. ( stock ). so no complaints here bout a refurb
18th.abn said:
Lol, theres probably about a 50% chance your going to get a xda members device that had a international rom flashed to it the day it was purchased.
Click to expand...
Click to collapse
lmaooo thissss
Butters619 said:
It's your money and your purchase, but personally I would spend the extra $80.
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Click to collapse
HTC One X new for 100 bucks? I would take it too .. **** the 80$ extra
And the resale value of my One X continues to plummet.
I was wondering what would your opinion be on this for the SIII, its my first time with a contract, before i just traded phones, but i bought insurance just incase something happens and the duductible isnt all that bad! just wondering if they are a good company all together and worth it for my S3 incase it breaks!
Yes well worth it
Sent from my SCH-I535 using xda premium
Might as well get it if phone is brand new
Sent from that young galaxy.
God bless the American people.
For me I personally do not believe in the whole insurance/warranty services. Examples being Asurion (Insurance) and SquareTrade (Warranty). Also to me carrier warranties are also bull.
Asurion $7/month $99 Deductible
Covers damage/lost device
SquareTrade $7/month ($125 2 years) $99 Deductible
Only covers repairs not lost device.
Manufacturers Warranty
12 Months FREE covers any manufacturers defects
For me why would I pay $125-175 + $99 if anything happens to my phone. So I am looking at $2-300 dollars if anything breaks or I lose my device. For that price I will take the risk. If my screen breaks I will use $50 to replace myself or pay a shop $80 or a $99 deductible. Mechanical problems with antennae/physical buttons I will pay a shop $120 to fix it or a $99 deductible. Did I lose my phone on the beach? Guess I will have to buy a generation behind, and get a used device on craigslist for $2-300 or a $99 Deductible.
Either way you are paying 2 years of insurance, and a deductible. You are better off just saving your money, and buying a decent slim case like a UAG. Unless you plan on regularly losing your device, and running it over repeatedly (to which I would assume they limit) then do not fall for the scam of insurance for your cell phone.
The way I see it if it does not fail within the first year the manufacturer made it just fine, and with normal use my phone will last me just fine. I would rather keep my $300 on hand in worst case scenario than give my money to another company.
Yeah if you're a pro that works for the usually rookie to android's world it wouldn't. Not everyone can do it all like you and I. That's why I recommend coverage . I've already replaced mine three times and haven't spent a penny... If you brick it on purpose they won't charge you anything... Just saying
Sent from my SCH-I535 using xda premium
2 replacements a year
i believe assurion limits you to 2 replacements in a 12 month period...
I go with best buy and never had a problem . Yes I know I'm paying 10 bucks a month, but to me that's better than paying some shaddy phone repair shop. I already have used them one time since I got the phone because I some how bent one of the usb pens. The repair process was fast and easy only had to drop the phone off and pick it up .
daavy said:
i believe assurion limits you to 2 replacements in a 12 month period...
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Click to collapse
Asurion limits you to 2 replacements for physical damage/theft/lost although you can get unlimited warranty replacements. IMO it's worth it for the warranty portion alone. If you're not worried about losing it or physically damaging it, just pay the $1.99 per month for the extended warranty. If something goes wrong with your phone after 12 months you're SOL whereas if you at least have the $1.99 you can get a cert-replacement.
I usually tell people to use either insurance or extended warranty for 20 months, after that you can drop it off your plan since at that point you'll be eligible for renewal.
I hard bricked my phone. Told asurion it was lost. Paid $99. Not rooting the replacement. If you play with ROMS it's worth the money.
Sent from my SCH-I535 using xda premium
If you're messing around with your phone a lot and somewhat of butterfingers like me , get insurance!
I cover all my electronics with SquareTrade; reliable and cheaper.
Personally I have signed up for the insurance, and have gotten good use of it as well. Yes, you can find a used on on CL or ebay, but you dont know the condition of it.
Plus they overnight you a new phone as soon as you make the claim, and are not tied to finding the best "deal" in short notice. Once you are out of contract and IF you keep your phone (dont upgrade right away), I might consider getting rid of the coverage.
How about the replacement phones? what are the chances of getting a new device? and chances of choosing a different device? and customer service
I had my phone a month. It was rooted with another rom in it. I got drunk at my birthday party and had the phone in my swimming trunks pocket all day. I forgot it was there and I jumped in my pool that evening. After about 5-10 min I realized what I'd done. I used rice to help dry it out over a couple days. It would power up but the screen would not come up. I was able to Odin it back to stock and sent it in to Assurion. No questions asked what so ever on the replacement.
djteotancolis said:
How about the replacement phones? what are the chances of getting a new device? and chances of choosing a different device? and customer service
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Click to collapse
I had to file a claim this past November and was sent a new in box S3! I doubt that is typical though.
My kid did a number on my wifes phone the casing was cracked all the way around, took about 5 minutes online at 7pm last Friday night, by 1245pm the next day, Saturday. Brand new phone, SIM, and battery. It was well worth it.
djteotancolis said:
I was wondering what would your opinion be on this for the SIII, its my first time with a contract, before i just traded phones, but i bought insurance just incase something happens and the duductible isnt all that bad! just wondering if they are a good company all together and worth it for my S3 incase it breaks!
Click to expand...
Click to collapse
Assurion sucks!! Takes 3 days to arrive, ALWAYS REFURBISHED! Covers everything but cheaper alternatives exist. If your not prone to losing your phone, get a zagg, otter box and don't waste your 7 bucks a month PLUS 130 dollar deductible.
Sent from a Shaftamle Galaxy S3
Hit the "Thanks" button if I helped you!!
---------- Post added at 08:15 PM ---------- Previous post was at 08:13 PM ----------
djteotancolis said:
How about the replacement phones? what are the chances of getting a new device? and chances of choosing a different device? and customer service
Click to expand...
Click to collapse
Zero chance of getting a new device and not a chance of picking a new one. I used to work for them.
Sent from a Shaftamle Galaxy S3
Hit the "Thanks" button if I helped you!!
Asurion is absolutely amazing. Their customer service is great and they're fast, easy, and helpful. I was visiting my friend who goes to a different college a few hours away and i lost my phone at some party. i waited a couple days in case it was found....which it wasnt. I called up Asurion and told them everything that happened, I filed for a claim and the next morning they said they would be able to send out a new phone and all I had to pay was the deductible. I got the phone within 48 hours, so I DEFINITELY recommend Asurion, they literally cover ANTYHING, whether it's water damage, broken, or even if you lost it.
and i know many people are thinking that they could just CLAIM that it's lost and get a new one by paying just the deductible. noooo that is not possible (at least i dont think...), because you have to provide your imei number, so they can block it from being used
I've had nothing but good experiences. I have 5 lines and have used them for insurance for at least 5 years. I've had to make at least 2 claims a year (well I've never had to but for the other 4 lines) and I've always had great customer support, overnight delivery and a new phone. The only time I've had a "problem" is when they didn't have a Inc2 in stock and they sent my wife a DROID RAZR.
Sent from my SCH-I535 using Tapatalk 2
I had a bad experience with them just a couple months ago and posted a thread about it here you could search for. They basically said it would be a week or two before they could send me ANY replacement at all - they gave me zero options to choose from after telling me they were out of the S3. After a few calls and couple hours of threatening them, they finally offered to reimburse me if I went out and bought a brand new one. Decent result, but really had to fight for it and took a lot of hassle (and I definitely started off politely asking for any options aside simply waiting for a couple weeks without a phone).
Key word: Refurbished.
Sent from a Shaftamle Galaxy S3
Please hit the "Thanks" button if I helped you!