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[Q] Major problems with Sensation screen

Having problems with the touch screen on my sensation and this has now happened on my secound phone! both phones were ok out of box but after a few days first noticed problems from lockscreen as phone would not always unlock when draging app icon into circle then slowly geting worse until would take several swips on screen to even unlock! then started noticing similar problems in norm opperation? sometimes works ok but some times freezes up have tried factory reset and no differance. very strange having this problem on two phones?

Does the touch screen stop working completely?
Mine did that on Monday, had to get a replacement.

it seams to stutter once awake works slightly better? but still not responsive

I've noticed that the proximity sensor and gyroscope are being used aggressively to filter accidental screen presses.
For example, if I place my sensation flat on a table, the lock screen is very hard to unlock. If i place my other hand near the proximity sensor at the same time (or tilt the phone towards me) it unlocks easily. Until I identified this functionality I was beginning to think my right index finger was unsuitable for touch screens (since when placed on a table I tend to use my right hand, but otherwise use my left to unlock).
Hopefully this will be tweaked with future updates.
Sent from my HTC Sensation Z710e using XDA App

Many thanks I hope itd that simple?

I am having the exact same problem, for example on the lock screen I would swipe up but the ring will move slightly, and one icon I.e the camera icon will move towards the ring, another grip which is buggin me is that it will miss screen taps, I.e when texting or clicking an icon one tap will go unnoticed by the device resulting in either a missed letter, or the app not opening. This also goes for the 4 command buttons at the bottom, it happens on these too. I also get the occasional lock up.
Factory reset did not work

All of you are you using Sense, and no other launcher?

i900frenchaddict said:
All of you are you using Sense, and no other launcher?
Click to expand...
Click to collapse
Had the exact same issue on my first phone but i was using adw launcher, not installed it on my second phone and had no issues at all
Sent from my HTC Sensation Z710e using XDA Premium App

I am currently using launcher pro, but even using the htc stock launcher the problem still arises. When I did a factory reset, the problem was still apparent when entering my pin number for the first time.

Kurisu87 said:
I am having the exact same problem, for example on the lock screen I would swipe up but the ring will move slightly, and one icon I.e the camera icon will move towards the ring, another grip which is buggin me is that it will miss screen taps, I.e when texting or clicking an icon one tap will go unnoticed by the device resulting in either a missed letter, or the app not opening. This also goes for the 4 command buttons at the bottom, it happens on these too. I also get the occasional lock up.
Factory reset did not work
Click to expand...
Click to collapse
As I stated before, I experience this problem but it only occurs when the phone is laid flat and my hands are well away from the proximity sensor at the top left of the screen. I can say that the part you are describing with the lock screen is 100% the same problem I come across in certain situations.
Please test to see if the problem is still present when the phone is tilted in your hand and, if you are laying the phone flat when you experience the problem, try putting your other hand near the proximity sensor when you try to unlock.
If this happens as I describe then it is most likely a software bug which only affects users who have particular phone use habits.
Saying that, as you are having quite severe symptoms, during general use, it may be that you have a faulty proximity sensor in your phone - leading to missed screen taps when the phone thinks you are not touching the phone.

Well I laid the phone flat and unlocked it no less than 20 times, each worked flawlessly no problems at all..... Seems to have me baffled

Yes I've been having the same problem. First noticed it when trying to unlock it (phone was lying down), couldn't get the circle to move. Have had one complete touch-freeze. No input possible, however volume and power button worked. Took the battery out, restarted, and it worked fine.
I notice that input can be difficult sometimes, hit and miss or just have to push harder. Strange. Seems like a software issue to me.
edit: just had the same issue - circle wouldn't move. After picking the phone up I was able to unlock it, however still not as easy as it should be, a bit jerky.

Both my evo and my g2 had a grounding issue, for example if I had the phone laying down on the couch or bed, the screen would not respond to touch but if touch the phone with a finger and try to unlock it with my other hand it would work normally. So it seems to be a common problem with some HTC devices
Sent from my LG-P999 using XDA App

aim1126 said:
Both my evo and my g2 had a grounding issue, for example if I had the phone laying down on the couch or bed, the screen would not respond to touch but if touch the phone with a finger and try to unlock it with my other hand it would work normally. So it seems to be a common problem with some HTC devices
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
The wildfire (my friend's got one) has this problem too. You have to keep touching the metallic housing for it to detect any taps.

You are correct, aim1126. I never considered grounding to be the cause but after re-testing it clearly is.
I guess it is a side effect of having a conductive unibody. So basically there will be no software fix, we just have to keep constant contact between our hands and the unibody. I wonder whether a rubber bumper would actually make this problem worse?
Edit:
Actually, the screen seems to adapt to not being grounded properly after a couple of presses. It works fine for me by the third time I touch the screen - weird. Well at least it is only a minor annoyance!
Sent from my HTC Sensation Z710e using XDA App

aim1126 said:
Both my evo and my g2 had a grounding issue, for example if I had the phone laying down on the couch or bed, the screen would not respond to touch but if touch the phone with a finger and try to unlock it with my other hand it would work normally. So it seems to be a common problem with some HTC devices
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
My wife uses a G2 and I wouldnt call it a grounding "issue" honestly seems like more of a feature to make sure you ment to engage the screen.. Its kinda cool IMO
As far as the screen being laggy this sucks since I wanted to upgrade from my Vibrant to the Sensation.. I also am not sure its a software issue you guys are having.. I am running Sense 3.0 with gingerbread on the G2 and it is very smooth.. The option to silence a call or tirning on speaker phone by turning the phone over is neeto torpedo..

I'm having the same issue, from lock screen I drag the circle up and it just stutters. After a few tries it usually works, once unlocked the touch screen appears to work fine. I'd expect the issue would continue after unlock if it was a hardware issue.

mr_wi said:
I'm having the same issue, from lock screen I drag the circle up and it just stutters. After a few tries it usually works, once unlocked the touch screen appears to work fine. I'd expect the issue would continue after unlock if it was a hardware issue.
Click to expand...
Click to collapse
I made a video about the issue here, where you can see that the touchscreen problems do indeed persist after unlocking. Especially when typing and scrolling.
http://www.youtube.com/watch?v=Bk1BlXZQDrU

bcpk said:
I made a video about the issue here, where you can see that the touchscreen problems do indeed persist after unlocking. Especially when typing and scrolling.
http://www.youtube.com/watch?v=Bk1BlXZQDrU
Click to expand...
Click to collapse
That's very bad. Flaky lock screen is not good, and the example of not being able to scroll through apps without it running one is a killer. There are many times when scrolling through a list of selectable items is necessary.
Are you going to exchange the phone?
Have my hopes set on the Sensation, so would really like to find out what the resolution is.

happens in the pocketnow review that brandon just put up
http://www.youtube.com/watch?v=nlSvcOkoEwk&hd=1&feature=player_detailpage#t=143s

[Q] Anyone experiencing Funky Lockscreen?

Has anyone experienced their lock screen just randomly starting to take up only half the screen in a weird buggy way?
it's happened more than once now and if I see it again it's gonna piss me off
I wanted to know if anybody knows what causes this?, and is their a solution pre-software update?
I will upload a screen shot whenever I have a extra camera available.

my lockscreen has done it once but nothing major

This has happened to me twice today. I've rebooted it to fix it, but it's annoying that this is happening.

I've had the same issue. I was using the body glove case at the time. This weekend I took it off because it broke and I haven't experienced it now. My guess is that the phone isn't grounded enough to pick up your finger sliding to unlock it.

I've noticed that the lock screen will take up half the screen size only when i'm using the weather lock screen. Also I am using the body glove case and Had the issue once where i couldn't move the lock icon away. I realized that part of my hand was slightly touching another part of the screen. and that fixed the issue. It seems that when these phones get more graphical thats why glitches tend to arise.

I never use the weather lockscreen I always use the clock.
Right now u have a checker board Tpu case on my device.
After I posted the Op I cleared the data for htc sense in manage applications under application settings,and the issue hasn't occurred again.
Sent from my HTC Sensation 4G using XDA Premium App

This has happened to me twice now (and I've only had it for 3 days)
It might have to do with the weather lockscreen (that's what I'm using right now) but I'm not sure (I think I was using the wallpaper lockscreen when this problem first occurred). After the first time, I turned off the phone and took out the battery for a minute. It went away for a day, and now it's back. I'm not sure what else to do. I am not using a case for the phone right now, nor am I touching any other part of the screen while trying to unlock the phone).

Screen burn!!!!!!!!

Does everyone get the screen burn. Its really bugging me lately. I've had quick look through the forums but can't find much on it. Is there anyway to fix or reduce it with maybe screen frequency tweaks or something.
Sent from my Desire S using xda premium

I have two devices and both have screen burn.. in fact all desire s i have seen burn the status bar.. if screen is on for more than 5 minutes. don't worry about it

Yupp, also having it. Less obvious since I've switched to 25% brightness, but it is temporary, so I'm not bothered much.

happens here also. Try to apply a white image for some time, it helps LCD screens
Sent from my Desire S using xda premium

Not mine. Never had that. No matter what device.
Gesendet von meinem HTC Desire S mit Tapatalk

Steinhund said:
Not mine. Never had that. No matter what device.
Gesendet von meinem HTC Desire S mit Tapatalk
Click to expand...
Click to collapse
Probably you haven't noticed it yet leave it on for 10 minutes then go to a dark room, put on a solid grey color and u will see it

Nomader0 said:
Probably you haven't noticed it yet leave it on for 10 minutes then go to a dark room, put on a solid grey color and u will see it
Click to expand...
Click to collapse
Ehm... If you need to perform these steps to see this screen burn... Then how much of a problem is it? The subject of this topic suggests that this is a huge problem while in fact it is hardly noticable.
In normal day to day use you will probably never have any problem. I have never noticed the problem with my Desire S

Correct me if I'm wrong, but you can't get screen burn on an LCD screen (which is what the Desire S has), only plasma screens get screen burn.

Yeah smart guy. Turn on brightness 100% then run i.e. skype and leave it in main menu for some time, then return to home screen and tell me what You see.
Good thing is, that it is only temporary and screen returns to normal fairly quick.

bronx said:
Yeah smart guy. Turn on brightness 100% then run i.e. skype and leave it in main menu for some time, then return to home screen and tell me what You see.
Good thing is, that it is only temporary and screen returns to normal fairly quick.
Click to expand...
Click to collapse
If it doesn't last, it ain't screen burn. It's image retention.

Well... Then Desire S suffers from image retention. Anyone cares?

TylerDurdenK said:
If it doesn't last, it ain't screen burn. It's image retention.
Click to expand...
Click to collapse
This. And I have it too on my phone too. And my tele. Never lasts long.
Sent from my HTC Desire S using Tapatalk

So...
In this thread it seems a known problem, yet some people don't notice it that much with normal use. I also have this problem, and I play chess a lot where I keep the screen on for quite a while before switching away. I keep seeing the board on the homescreen.
I know it's not permanent, it disappears, and yet, it's quite annoying for me. I have a few questions:
- Does this screenburn/image retention get worse over time?
- Is this an issue which only affects one batch of phones?
- Can this issue be resolved by replacing the screen? ...
- ...and would that be covered by the warranty.

ejtnaj said:
So...
In this thread it seems a known problem, yet some people don't notice it that much with normal use. I also have this problem, and I play chess a lot where I keep the screen on for quite a while before switching away. I keep seeing the board on the homescreen.
I know it's not permanent, it disappears, and yet, it's quite annoying for me. I have a few questions:
- Does this screenburn/image retention get worse over time?
- Is this an issue which only affects one batch of phones?
- Can this issue be resolved by replacing the screen? ...
- ...and would that be covered by the warranty.
Click to expand...
Click to collapse
well, i'm sure screenburn/image retention is not covered by warranty, because sooner or later it will happen to the most phones, and i think htc knows that.
And i think it does not get worser over time. i just experienced that image retention was completely gone when i flashed a new rom, with different interface. And when i returned back to my old rom today, i quickly had image retention again. i do absolute not know if this relates to each other but i definetly recognized a difference.
i'm sorry if i did write unclearly, i try my very best

I've just flashed back to sense after being on miui and the screen 'retention' is worse than ever. Don't know if its just cos there is more black on white or some thing to do with sense itself.
Sent from my HTC Desire S using XDA

just my oppinion but i believe that what we are all experiencing is neither screen burn nor image retention. i actually believe that it is software related. why? well, if u do a thorough test you will notice that if the "burnt" image of the statusbar is observed on solid gray backgrund, the clock changes. i mean, without going to homescreen or whatever, if grey image is displayed and the burnt statusbar is visible, the minutes change as they pass. at the top of my head i actually believe that it's a transparency glitch. or maybe that's only true in my case..

xxmorph3u5xx said:
just my oppinion but i believe that what we are all experiencing is neither screen burn nor image retention. i actually believe that it is software related. why? well, if u do a thorough test you will notice that if the "burnt" image of the statusbar is observed on solid gray backgrund, the clock changes. i mean, without going to homescreen or whatever, if grey image is displayed and the burnt statusbar is visible, the minutes change as they pass. at the top of my head i actually believe that it's a transparency glitch. or maybe that's only true in my case..
Click to expand...
Click to collapse
Hmm I've never noticed that I'll check it out...
Sent from my Desire Saga using XDA

Had my Desire S for 9 months before I sold it for an XE, and I had the same problem with the phone. What I found out was the splash screen of XDAforums is the best to see if you have screen burn or not. My phone's issue was worst on top of the screen, where the notification var is, whenever I ran xda forum I could see clock,antena and WiFi visible on the starting picture of it.
I also noticed that this issue gets worse by time, and the day I sold my Desire S it was in the worst situation ever. I could even burn the keyboard on my screen after like 5 minutes of chatting on Gtalk.
What I think is, Desire S LCD panel has this defect and this could happen to anyone sooner or later; however, for those who use their phones more intensively it appears sooner.
I suggest getting your phones to a service care center and ask for a LCD replacement, because it'll get worse soon.
Sent from my Sensation XE.

Ive never had screen burn or wateva and people who do tests i.e leve skype on with 100% brightness for 10 mins no wonder u burn screen lol bit of common sence here stop doing pointles tests and dnt use da phone as much, problem solved in my eyes but i must say ive neva eva noticed a burn on my screen or and 1 mor thing if the burn stays permanent its the screen if not, its software so rant ova lol
P.s i mean no offence to anyone
Sent from my HTC Desire S using XDA

goatimus said:
Does everyone get the screen burn. Its really bugging me lately. I've had quick look through the forums but can't find much on it. Is there anyway to fix or reduce it with maybe screen frequency tweaks or something.
Sent from my Desire S using xda premium
Click to expand...
Click to collapse
I get the screen burn quite often when playing Wordfeud...I just keep a white image to leave on for a while.

Flicker screen

Anyone have their screen blink/flick on startup, on when you see sense rings for unlock. This doesnt happened all the time but you will notice it once awhile.
Is this hardware issue or software? Its not custome Rom I'm running. I tested out other and it sometime occur. On HTC One X it mention about this also.
Any input would be helpful. I don't like to flash Rom all over too see what caused it.
Sent from my HTC VLE_U using Tapatalk 2

I had an issue with Apex launcher. Every time I would select a folder on the home screen, the screen would pixilate, tile and flicker, not in that particular order. I uninstalled Apex and now everything is fine.
I read that the type of screen used on the One S has a type of matrix pixel or something that can be seen by a trained eye. Could that be what you are seeing.
hTc One S

I've been testing with this flickering. It noticeable if I restart my phone and look at the screen before the "sense ring" pop up. The screen will flick once. This occur on stock, custome Rom so I might think the hardware is acting up. This issued is known on HTC One X.
I restore back to stock Rom and move between app it also flick. Messed with brightness seen to help, but once I select auto brightness it come right back.
Man I'm not happy
Sent from my HTC VLE_U using Tapatalk 2

Talked to Htc rep. they might consider the display went bad. Usually, the screen shouldn't blink. Even when I reopen an app..it still flicker and turn black screen.
Next steps called back Tmobile and demand a exchange because I'm not happy with my $600 phones..that blink like strobe lights
Maybe I should never buy the first patch that released on launch day. LOL

Sooo... mine started doing something weird this morning...
Is it anything like yours is doing?
https://www.youtube.com/watch?v=PrW9xwdGd38

Aydthird said:
Sooo... mine started doing something weird this morning...
Is it anything like yours is doing?
https://www.youtube.com/watch?v=PrW9xwdGd38
Click to expand...
Click to collapse
That is worst then mine. My just blink sometime.
You should get a replacement. That is a bad backlights
Sent from my HTC VLE_U using Tapatalk 2

x1tyme said:
That is worst then mine. My just blink sometime.
You should get a replacement. That is a bad backlights
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Well it was weird, it was fine last night, even had done a backup on clockwork. took it off the charger this morning and restarted it. looked at it later and half the screen was like that. I restarted the phone again and it only did what you saw, tried restart couple times still came back but later on as I was finally leaving home I was texting someone and it just went away?? tried restarting it again nothing... not coming back?? no idea why. I did see on youtube another person with a one X doing the full screen like that, SCary.
I would return it but I'm rooted 2 months in and had to buy from someone else's upgrade so I'm not even sure what they'll tell me if I take it to the store or talk to HTC

I got replacement from T-Mobile since there 90 days exchange warranty and guess what? My screen still does it. I went ahead called HTC for advice and rep. Told me it just parts of O.S.
For yours side, if you sent to HTC for a repair. They might check if you tamper with phone and will charge extra :what:..
Hopefully it won't do it.
Sent from my HTC VLE_U using Tapatalk 2

only once in a while, when on lowest brightness, the screen would flash up very bright, after pressing the on button but than goes back to set low brightness.
Don't have an Issue like in your video

I've reverted the phone back to stock, not only does it still do it, but it was doing it while on the restoring mode. I've called T-Mobile, they are sending me a new phone. Unfortunately now I will be getting a refurbished phone. Pretty unnoying.... Hope its not defective too in some ways.
Sent from my HTC VLE_U using XDA

my screen will have a black square in the top left that will occasionally flicker only on the home screen when I swipe through. Does anyone have this specifically? Really hope there is a fix, it is quite an annoyance.

mattmann95 said:
my screen will have a black square in the top left that will occasionally flicker only on the home screen when I swipe through. Does anyone have this specifically? Really hope there is a fix, it is quite an annoyance.
Click to expand...
Click to collapse
Nope, that's all you.
On an other hand, my phone is only getting worst every morning I wake up.
Sent from my HTC VLE_U using XDA

Aydthird said:
Sooo... mine started doing something weird this morning...
Is it anything like yours is doing?
Click to expand...
Click to collapse
I have the same issue, but in a bigger area. I noticed that it happens when the screen is too cold.
First time it happened was when I was taking some pictures outdoors and it was under 0°C and snowing.
Second time also outdoors, strong cold wind, but above 0°C.
Don't know if this is really the cause, but it always happens under these conditions.

victinlauria said:
I have the same issue, but in a bigger area. I noticed that it happens when the screen is too cold.
First time it happened was when I was taking some pictures outdoors and it was under 0°C and snowing.
Second time also outdoors, strong cold wind, but above 0°C.
Don't know if this is really the cause, but it always happens under these conditions.
Click to expand...
Click to collapse
Mine originally started on a random morning, I live in Cali and phone usually on my bed so granted it's not under the blanket I'd imagine it stays fairly warm at nights. tho I had touched the screen with wet hands before and I've always been curious if that would have done it. I did since get a replacement which I haven't babied as much as the original one, it's been few months and seems to handle itself fine now (crossing fingers).
But if it happened once, it will happen again, mine came and went couple times, here is couple vids of the way it got... but eventually instead making a transparent gray, it was a full shade of it blocking that half of screen that wouldn't go away.
https://www.youtube.com/watch?v=cUM1FiLeb0c&list=UUvGuDLwvPLcA79xqQvL_OHA&index=7
https://www.youtube.com/watch?v=zM8rZc1_Pbk&list=UUvGuDLwvPLcA79xqQvL_OHA&index=1&feature=plcp
https://www.youtube.com/watch?v=21OaktvRsWU&list=UUvGuDLwvPLcA79xqQvL_OHA&index=6

Touching all over the screen?

Hello, i have been having a problem where my phone will automatically touch all over the screen, i can tell because i enabled show touches, i have formatted my phone before and this is still happening, could anyone help me with this, thanks in advance. I will upload a video in about 30 mins to show what is happening, this is also very hard to type considering it is touching everywhere.
Video:
youtube.com/watch?v=DKH4MfZ41YE
Sent from my XT897 using xda premium

I'm not sure what causes it but a few people have this issue was another thread awhile back. only outcome was turn off screen and back on and it went away.

I do turn off the screen, but it comes right back after about 5 minutes.
Sent from my XT897 using xda premium

deadh0b0 said:
I do turn off the screen, but it comes right back after about 5 minutes.
Sent from my XT897 using xda premium
Click to expand...
Click to collapse
i used to have this fairly often but it's been a while now. i would fix it by wiping down the screen really well, leading me to believe that it might have something to do with grease or something that gets on the screen. not positive tho..

yogi2010 said:
i used to have this fairly often but it's been a while now. i would fix it by wiping down the screen really well, leading me to believe that it might have something to do with grease or something that gets on the screen. not positive tho..
Click to expand...
Click to collapse
Well, now that i have installed some mods and other stuff it seemed to have stopped. Don't know why the mods would affect it... I will wipe it down though just to be safe.

It's just the way it is - as it's winter now, and it's cold, it happens to me and my friend all the time, when we are using the phone outside. Screen off and on and it's working for another 30 seconds

yea when its cold outside mine does this as well +4C and lower. I took it apart and re seated the connectors it made little to no diff. when its warm i have no issues at all.

Could also be something on the screen itself - even a screen protector that gets damaged could cause an issue.
Also a case could cause the problem - I've had similar issues with my case/screen protector interacting with the screen.

Maxpowersxp said:
yea when its cold outside mine does this as well +4C and lower. I took it apart and re seated the connectors it made little to no diff. when its warm i have no issues at all.
Click to expand...
Click to collapse
The same thing is happening to me. I thought I was going nuts! But yes, when it's exposed to cold temperatures (35 degrees or so and lower), the screen can develop a mind of it's own. Kind of sucks in Wisconsin!

en4rcer said:
The same thing is happening to me. I thought I was going nuts! But yes, when it's exposed to cold temperatures (35 degrees or so and lower), the screen can develop a mind of it's own. Kind of sucks in Wisconsin!
Click to expand...
Click to collapse
I have had this problem with the both the new Q LTE I received when the Q LTE launched, and also with the refurb unit I have received from Sprint.
Is there an explanation of the issue and a fix?
Should I swap it out at the Sprint store for another refurb?
Thanks.
(thanks to the OP for posting the you tube video)