Having SERIOUS Issues - Windows Phone 7 Q&A, Help & Troubleshooting

Last night, while I was reading a text message, my phone rebooted itself. When it came back on, it told me that my memory card was invalid and that I would need to reformat my phone. It gave me two options: Emergency Call and Reboot. I pressed Reboot, and it turned back on normally.
Everything was fine until it rebooted itself yet again. This time, when it came back, none of my apps/games/anything work. The phone is on, but I can't do anything with it. The only apps that open are 3rd party apps that I sideloaded.
I tried connecting to Zune to roll back to a restore point, but all I get is connection errors. I even tried going into my Settings>about>reset your phone. This told me it would reset my phone back to factory settings. After doing this and having it reboot, my phone is still the same. All the apps are still there and not working, and even my custom theme is still there.
Someone please help me.
AT&T Samsung Focus

I just did the hard reset by holding Power+Camera+Volume. It seems to have worked.
Any idea what could have caused this? I mean yeah I did a lot of registry tweaks, probably making it somewhat unstable, but this isn't cool...now I have to re-unlock it, re-force NoDo to install, etc...
EDIT: Well, the factory reset is still...resetting. It's just sitting on the Samsung splash screen not doing anything. I'll report back if it never leaves this screen.

im guessing you are usig a samsung focus? if you are you would have better luck posting is the focus forum but it sounds like you are using or you used an incompatible sd card with it.
check this thread out http://forum.xda-developers.com/showthread.php?t=834144
and im personally using a samsung 16gig sd card bought from ebay seller nikolai1778(or something like that) since december and i havent had any issue so that card is certified. hope that helps

Yes, I am using a Focus, but I have had this card in my device for months and months. It has never given me any issues.
I took the card out, factory reset it again, and it is giving me the same "Storage card not working" message. The card isn't even in my phone anymore.

rmcgraw said:
Yes, I am using a Focus, but I have had this card in my device for months and months. It has never given me any issues.
Click to expand...
Click to collapse
what size is the sdcard? you probably just now recently used up all the space on the card and thats when you started getting the random reboot and data loss. read the thread i pointed out to you a lot of the issues you are having are documented there and the only known fix is to get a certified sd card or take out that sd card and hard reset the phone.

Again, I took the card out, hard reset it, and it's just stuck on the Samsung screen.
It's an 8 GB Sandisk Class 4

rmcgraw said:
Again, I took the card out, hard reset it, and it's just stuck on the Samsung screen.
It's an 8 GB Sandisk Class 4
Click to expand...
Click to collapse
im out of ideas here, thats the 1st time i have heard of that hopefully someone else can help u out. you can try calling or taking your phone to at&t

Yeah, I still have my warranty (I think?). I left it sitting on the Samsung boot screen for about half an hour and it wouldn't budge. Seems to be bricked, although if I just try to turn the phone on normally, it shows the storage card error (without the storage card present). It gets stuck while reformatting.

if you can go to settings/about/reset your phone do it whitout your sd and again with your sd card
Sent from my WP7 Trophy

I don't think that is the problem. From what rmcgraw has described, it sounds like the phone is bricked, with or without the card installed. I don't think this is something that is a user-serviceable problem. My guess is that the phone needs to be replaced.

Yeah, I can't even get into the phone to go to the settings. As I had said, I tried hard resetting from the settings menu twice, to no avail. I have no idea why this happened, it was completely out of the blue. Hadn't changed any registry values that day or installed any new apps. At the time it happened, I had my phone plugged into my PC to charge and I was reading a text message.
I'm leaving for the AT&T store right now, I'll let you know how it goes.

Well, after about an hour of standing in the AT&T store on the phone with the warranty department (they couldn't even do anything in the store to help me), they told me they had no idea what was wrong and that they'd send me a replacement. I have to send my original phone back to them obviously, and if they determine that it's my fault, I have to pay $410. Oh yeah, and I have to wait a week for my phone.

I am having the same problem with my surround. Got my first one warrantied out because it was bricked at the HTC splash screen after getting the memory card error. Now my second surround is giving the error every couple of days and has needed a hard reset for the same reason you mentioned. I haven't done anything to my phone. No jailbreaking or whatever. And both have the original sd cards.
Sent from my T8788 using XDA Windows Phone 7 App

Maybe your computer over volted in some way and the memory card ( not the removable one, the internal one) got damaged. I know that when I plug my Samsung focus into an Apple usbwall adapter that the touchscreen doesn't work (capacitive buttons do tho?) and it may reboot its self. I assume this happens because the Apple charger releases an incorrect voltage to the phone- ie; more or less than the phone needs and it causes the device to stop working properly. Never had any lasting effects on my phone, but I just can't use an Apple USB adapter
Sent from my mailbox

UPDATE
Received my new Focus on Monday. Everything was fine until a couple of days ago. Just so you know, I did NOT re-install my 8 GB Sandisk Class 4 microSD, and I did NOT unlock my new device. Everything is stock on it, except for the apps I've installed.
Now back to the issues: It started crashing randomly a couple of days ago. It would do it when I plugged my phone in, as I entered apps, and sometimes just completely out of the blue. Yesterday, I got the "Storage card isn't working" error, even though a storage card has NEVER been in this device. That error actually froze, the phone re-booted itself, and has been working normally since. This is how the my other Focus was acting before it bricked.
So, my question: Is it the battery or my SIM card (those were taken from the other device)?

rmcgraw said:
UPDATE
Received my new Focus on Monday. Everything was fine until a couple of days ago. Just so you know, I did NOT re-install my 8 GB Sandisk Class 4 microSD, and I did NOT unlock my new device. Everything is stock on it, except for the apps I've installed.
Now back to the issues: It started crashing randomly a couple of days ago. It would do it when I plugged my phone in, as I entered apps, and sometimes just completely out of the blue. Yesterday, I got the "Storage card isn't working" error, even though a storage card has NEVER been in this device. That error actually froze, the phone re-booted itself, and has been working normally since. This is how the my other Focus was acting before it bricked.
So, my question: Is it the battery or my SIM card (those were taken from the other device)?
Click to expand...
Click to collapse
If i had to guess is the battery .....

This may be completely unrelated, but I found it interesting...
I had installed the "Drive On" GPS app on my old device. I didn't like it so I never used it. I had made a list of all of my installed apps right before my phone bricked to reference for when I got a new one. When I got my new Focus, I did not install Drive On.
After I started having problems with my new device, I noticed that Drive On had appeared in my app list without me installing it. However, it wouldn't open. I uninstalled it and my phone hasn't crashed since. I haven't gotten the storage card error since then, either. In fact, my phone has been running flawlessly and maybe even better than before.
I could be crazy, but Drive On seemed to be a rogue, phone bricking app that I will never install again.

Phone was acting up again last night.
5-7 crashes/reboots, and I got the "Storage card not working" message again.
It's strange how these problems seems to come in waves. The phone will work perfectly for days straight, then will go crazy and have tons of reboots and errors within half an hour, and then will go back to working perfectly fine for a while.
I want this to stop.

Ugh, it just restarted itself and is now showing the "Let's get started" screen, as if it formatted itself. I took the battery out and I'll try to boot it back up in a few...
Why am I having such bad luck with these phones?
EDIT: Yep, the memory is completely wiped and everything is back to stock. All I did was plug my phone in because the battery was about to die. Every single one of these problems has occurred while the battery was extremely low and the icon would stay at the top of the screen reminding me to charge it. As soon as I plug it in while on low battery, the problems begin.

rmcgraw said:
This may be completely unrelated, but I found it interesting...
I had installed the "Drive On" GPS app on my old device. I didn't like it so I never used it. I had made a list of all of my installed apps right before my phone bricked to reference for when I got a new one. When I got my new Focus, I did not install Drive On.
After I started having problems with my new device, I noticed that Drive On had appeared in my app list without me installing it. However, it wouldn't open. I uninstalled it and my phone hasn't crashed since. I haven't gotten the storage card error since then, either. In fact, my phone has been running flawlessly and maybe even better than before.
I could be crazy, but Drive On seemed to be a rogue, phone bricking app that I will never install again.
Click to expand...
Click to collapse
A day after re-formatting itself, my phone suddenly fully re-installed (by itself) Drive On again. It opens and runs. I uninstalled it again. It is the only app that keeps reappearing after I have issues with my phone.

Related

can sim card or sd card get virus?

My g1 rebooted itself randomely even its only been 2weeks so I exchanged it and the guy said its maybe virused . But the exchaged one also rebooted just now I don't kno why and I'm using previous battery,sim card, sd card so ilm. Thinking one of them are problem
Hiow do you think?
The odds of it being a "virus" are slim to none. Give us more information on when it reboots, what you were doing prior to the reboot, etc...But it's not "virused".
Also tell us what apps you have installed and whether or not your phone is rooted.
It could be an app that is causing your phone to reboot...
do you reboot your phone everyday?? sometimes when its 'over used' the phone may reboot, i power cycle mines daily and it never reboots (by itself anymore also as the guy above said what/how many apps do u have, do you have root and what were/are you doing when the phone restarts? it most likely an app or ur very unlucky and got two defective phones
sorry, but you deserve to be called noob for that.
That pesky battery virus got your g1 2!!!!

Possible cause of reboots / hard locks?

I could be off on this one, but I'm curious if anyone else has had a similar experience to mine.
My phone locks up or restarts multiple times a day. I figured it was a hardware issue, and I've already got a replacement on the way. However, I noticed that when I removed my 32GB sdcard and placed it back in my old phone, that the G2X stopped freezing and rebooting. I placed the 32GB card back in, and the rebooting resumed.
I'm curious if there's a chance that the G2X doesn't play nice with certain brands/sizes/speeds of sdcards. Has anyone else noticed this same trend?
I'm using a Sandisk 32GB C2 card. Works great on my MT4G (still), worked great on my Epic 4G & Droid 2. Card tests out fine, so I'm curious if this may be the "source" of the bug some users are experiencing. 32GB cards causing an issue? Slower cards? Anyone have any thoughts on this?
My phone has no SD card, and I have had a few freezes and 1 reboot since I got it on 4/20.
I can't put my phone on charger without having to pull the battery to get it to turn back on.
I noticed almost everytime I accessed my 32gb sdcard that 1/2 the time it locked up.... it seems to scan the card way more than was done with my N1. Anyway...I had antivirus installed. Y the one by avg. So I uninstalled it and since I had lookout on my phone Amway...I enabledits antivirus. And it cut down. severly on freezes.
The other thing I noticed is only do your overnight charging with the LG charger that came with your G2x. Or any long term charging I think.
Also... I know this sucks...but if I turn off my phone and turn it back off every morning I do not get reboots or wake up to a dead phone. I saw this mentioned in another thread somewhere and it seems to work. After I hit about 24-48 hours of uptimei get issues.
Well I hope some of this helps.

Removal of battery while charging

Heya! Im new on this site, but i got it recommended by a friend of mine. I have this mindbreaking problem. The thing is, a couple of nights ago, i came home from this party, and i was, very tired. To this party, i had brought my old phone instead of my brand new Desire S, so that no damage would be inflicted. So i removed the battery, to put my sim card in, while it was charging. The charging light was green tho' (dont know if that makes any difference). Now, the next morning, my phone went crazy, saying the sim card was full. And the phone was just generally really slow, not really responding and stuff. I restarted it, and then it said it had recovered from a system breakdown. Now my phone seems normal, but it brings me in such pain, not knowing wether my phone works as it should, or not. I could possibly know this since i only had my Desire S one day before the incident.
What to do?
Could anyone help me?
BTW i would've lovede og someone answered
willi0201 said:
BTW i would've lovede og someone answered
Click to expand...
Click to collapse
The green light indicated that the battery was charged to 100% so therefore didn't need further charging.
The error message that you received comes as a result of you removing the battery while the phone was party operational, in deep sleep mode. You need to disable the fast boot option (within Settings->power->Fast boot) in order to fully power it off.
I can't explain the phone slow behavior but unless the same thing has happened again since, I don't believe that this is anything to worry about.
I don't really understand the SIM card full comment, has the limit of SIM card contacts possibly been reached? Check the number of ocntacts that are stored on the SIM. Although with a phone like this contacts should ideally be stored in the cloud ie, Google/Facebook etc and not directly on the SIM, so I'd suggest moving them.
So, I'd do nothing and see what happens if anything again.
However if it continues, a factory reset would be my next move.
Sent from my HTC Desire S using XDA Premium App

Is My VZW S3 Dead? (Symptoms in Text)

About three days ago, in the middle of the day, I tried to unlock my Verizon S3 using the power button, but it remained on a black screen. I pulled the battery, replaced it, and tried again. It came on.
Over the next day, it performed this behavior three more times; this time, however, the "black screen, unresponsive" happened while I was using the device (e.g., reading reddit in Reddit Sync when the screen darkens and the device becomes unresponsive and silent). The first two times, a battery pull let me restart the device.
The third time, however, nothing would restart the S3. A different, fully charged (and tested working) S3 battery would not start it. Plugging it into multiple chargers and multiple computers--both with and without a battery--would not start it. Plugging it into a PC fails to install drivers, and the S3 is identified as a "QHSUSB_DLOAD" device by Windows.
Plugging it in sans battery will sometimes briefly illuminate the red charging light, but it eventually turns off on its own, or goes off if I hold the Power button or put a battery in. I cannot access Recovery or Download Mode using the standard button combinations; there is no vibration, no flash on the screen, no change on the LED, and no sound. No input I give the phone appears to have any effect at all.
----------------------------------------------
The phone was running an unlocked, rooted version of 4.1.2, but had no other modifications, and had not had any major system changes in the months prior to this starting. I haven't recently messed with the bootloader, taken the 4.3 update, unrooted, rerooted, or anything else aside from letting apps update naturally and using the phone as always (reading reddit, using Hangouts to chat, listening to music with PowerAmp).
I read about the "Sudden Death Syndrome," but that supposedly applies only to International S3s. I read about hardbricking via screwing up your bootloader or triggering the eFUSE protections, but since I wasn't messing around with any of that for months now and also since I did not take the 4.3 update, I suspect it wasn't the cause.
Reps at the store weren't able to resuscitate the device, but told me I was ineligible for warranty service (I have extended) due to a hairline fracture on the case an inch below the power button (this crack has been there for months).
The device hasn't suffered any water damage or recent drops and was otherwise fully functional before the first blackscreen a few days back. I can't afford an Insurance swap right now, so self-repair is my only hope of having a working phone before my next paycheck hits in a few weeks
Armando Penblade said:
About three days ago, in the middle of the day, I tried to unlock my Verizon S3 using the power button, but it remained on a black screen. I pulled the battery, replaced it, and tried again. It came on.
Over the next day, it performed this behavior three more times; this time, however, the "black screen, unresponsive" happened while I was using the device (e.g., reading reddit in Reddit Sync when the screen darkens and the device becomes unresponsive and silent). The first two times, a battery pull let me restart the device.
The third time, however, nothing would restart the S3. A different, fully charged (and tested working) S3 battery would not start it. Plugging it into multiple chargers and multiple computers--both with and without a battery--would not start it. Plugging it into a PC fails to install drivers, and the S3 is identified as a "QHSUSB_DLOAD" device by Windows.
Plugging it in sans battery will sometimes briefly illuminate the red charging light, but it eventually turns off on its own, or goes off if I hold the Power button or put a battery in. I cannot access Recovery or Download Mode using the standard button combinations; there is no vibration, no flash on the screen, no change on the LED, and no sound. No input I give the phone appears to have any effect at all.
----------------------------------------------
The phone was running an unlocked, rooted version of 4.1.2, but had no other modifications, and had not had any major system changes in the months prior to this starting. I haven't recently messed with the bootloader, taken the 4.3 update, unrooted, rerooted, or anything else aside from letting apps update naturally and using the phone as always (reading reddit, using Hangouts to chat, listening to music with PowerAmp).
I read about the "Sudden Death Syndrome," but that supposedly applies only to International S3s. I read about hardbricking via screwing up your bootloader or triggering the eFUSE protections, but since I wasn't messing around with any of that for months now and also since I did not take the 4.3 update, I suspect it wasn't the cause.
Reps at the store weren't able to resuscitate the device, but told me I was ineligible for warranty service (I have extended) due to a hairline fracture on the case an inch below the power button (this crack has been there for months).
The device hasn't suffered any water damage or recent drops and was otherwise fully functional before the first blackscreen a few days back. I can't afford an Insurance swap right now, so self-repair is my only hope of having a working phone before my next paycheck hits in a few weeks
Click to expand...
Click to collapse
Quite a story, somehow you hard bricked it, This happens sometimes and I can't really explain why, but here's your fix:
http://forum.xda-developers.com/showthread.php?t=2581166
Make sure you have all the necessary equipment and use the 4.1 debrick image in the thread, you should be able to get it working again without a jtag repair.
Sent from my SCH-I535 using Tapatalk 2
BadUsername said:
Quite a story, somehow you hard bricked it, This happens sometimes and I can't really explain why, but here's your fix:
http://forum.xda-developers.com/showthread.php?t=2581166
Make sure you have all the necessary equipment and use the 4.1 debrick image in the thread, you should be able to get it working again without a jtag repair.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
This doesn't seem to have any effect on the proceedings.
I created the recovery IMG SD Card, but after putting it into the S3, pressing the power button on the phone (or plugging it into a PC) still has zero effect. It's like it's not even trying to boot and failing (or failing over to SD Card). Basically, pressing the power button/plugging in has zero effect at all, not just an unsuccessful effect.
Armando Penblade said:
This doesn't seem to have any effect on the proceedings.
I created the recovery IMG SD Card, but after putting it into the S3, pressing the power button on the phone (or plugging it into a PC) still has zero effect. It's like it's not even trying to boot and failing (or failing over to SD Card). Basically, pressing the power button/plugging in has zero effect at all, not just an unsuccessful effect.
Click to expand...
Click to collapse
But that's what it's supposed to look like when it's hard bricked, keep trying to write it then boot with it. Eventually it's going to work, unless you somehow fried your motherboard.
Sent from my SCH-I535 using Tapatalk 2
Is it possible that writing to the SD card via another smartphone (my old Droid 1) would cause the write operation to fail? I don't have any other method of getting the PC to communicate with a microSD card except via cellphones, since I don't have a USB adapter or even a microSD to SD adapter.
Edit: The D1/PC do recognize that something has happened to the SD card after Win32diskimager is done with it, because the D1 reports that it's now a "blank SD card (unsupported file system)" and Windows can't properly mount it anymore in that state. So, W32DI is definitely doing something to it. Tried 3 times now; is there some upper bound on how many to go for before assuming the motherboard died?
Armando Penblade said:
Is it possible that writing to the SD card via another smartphone (my old Droid 1) would cause the write operation to fail? I don't have any other method of getting the PC to communicate with a microSD card except via cellphones, since I don't have a USB adapter or even a microSD to SD adapter.
Edit: The D1/PC do recognize that something has happened to the SD card after Win32diskimager is done with it, because the D1 reports that it's now a "blank SD card (unsupported file system)" and Windows can't properly mount it anymore in that state. So, W32DI is definitely doing something to it. Tried 3 times now; is there some upper bound on how many to go for before assuming the motherboard died?
Click to expand...
Click to collapse
Not really, if you're getting that error message I'm assuming this should work. At the very least you could get a jtag repair and that'll definitely fix it. You could always try the other debrick file available from that thread also.
Sent from my SCH-I535 using Tapatalk 2

Verizon s3 SIM and SD card Failure

So, my mom's phone started acting up yesterday.. and a few months before...
Long Story:
A few months back, I noticed that my old s3(my mom took it, she liked it a lot) didn't recognize the SD card. I didn't think much of it(it was long out of warranty both ways). It didn't matter much either since I had everything backed up and my mom had only 3-4 apps. Lately, she was saying that it ran slow, and today, she said the phone would restart. I did not see it until 3 hours later. The warning said the SIM card was undetected and it rebooted. I took the battery, SD, and SIM out. I tested the SIM in my s4(which reads a 16 gig SD fine) and it didn't see anything. I assume that either A) it died or B) the phone somehow killed it. I cleaned all of the ports with some compressed air and put everything back in. Now, I cleared the cache and did a odin back to NE1 as well. So far, no issues, but I'm still worried. What is causing this?
TL;DR: Phone does not like the SIM and SD card all of a sudden.

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