[Q] Nexus S Stuck! - Nexus S Q&A, Help & Troubleshooting

Hi,
today I woke up and my Nexus S was off. I turned it on and it just stucks while showing the google logo..
I tried pulling the battery, turning on.. still stucks!
so I tried do boot in Fastboot, ok.
Installed the SDK, the USB Drivers. The Nexus was recognized as "Android ADB Interface", ok.
Tried to list the device by "adb device", but I only said: list of devices attached. No device!
Then I tried "fastboot device". There it is! Trying "adb device" again, no device. mh.
So I tried to unlock the phone by typing "fastboot oem unlock".
I get the message on my phone, check "YES" and execute by pressing POWER, but no success. The phones stucks again. The cmd just says "...".
I spend 30min by watching on the cmd and the Nexus S, but no result.
What can I do?
Nexus S, locked Bootloader, 2.3.3, 2 days old

*push..*..

Can you get into the bootloader on the device? (Power and Volume Up)
Has it been rooted, and do you have CWM installed?

I can enter the the bootloader. Firmware is stock, unrooted!
I think the main problem is, that usb debug is not enabled in the device. Thats the reason why adb doesnt recognize it. But fastboot does ...

You can only use adb when the phone is booted up. Fastboot is for when the phone is in the bootloader.
Try going into recovery and doing a factory reset?

I don't know which phone you have, I'm on NS4G, got phone unlocked using GSM codes, so erased everything - a mess. When I got to backup using 2 finger method, there was nothing to reboot to
I went to Samsung site - found program called Samsung Simple DL for my phone, downloaded, executed and ran - back to stock. Kept it unlocked, but was back up and running.
I was paniced, so this might help

Related

Xoom Wifi "Failed image LNX 0x0002 / RSD mode 2"

Hey everyone. I figured id make an official thread,although a thread a few down is very similar but still quite different.
I attempted to re-lock my XOOM wifi and I got the error.
-only able to get into RSD mode 2 or Fastboot protocol
-pc will not recognize through adb or RSD 5.0
-tried various command and no luck
-Screen wont turn off unless battery dies.
- reinstalled sdk, drivers etc.
I might of missed a few details, but ive been all around the forums and have yet to see a solution for this other than send it to Motorola. Ha just curious to whether anyone could shed a little more light on this situation. Not being able to RSD or adb seems like a bad situation, even if we did have that darn sbf id still be stuck! Thanks guys!
Sent from my DROIDX using Tapatalk
Try to get the xoom back into fastboot by rebooting (vol up + power) and then immediately holding vol down + power until the fastboot screen comes up. From there try pushing system and boot .img's through fastboot. Then you should be able to reunlock from the fastboot command on your pc. There is no way that I know of to re-lock a wifi only xoom as of yet.
Yeah, my bootloader screen says that im "Starting Fastboot protocol service" but I get no response from my PC. I've never had problems with adb recognizing my xoom before this. Its like the drivers arent even compatible with the device anymore?? For craps i attempted to send some commands through adb even though it didnt recognize the device, and had no luck. ADB simply replies "waiting for device" for all of them.
try reloading your moto drivers
Make sure you aren't using a front panel port. I had thus problem for ages, XOOM is a power hog. As for the LNX failure its the result of relocking with an invalid image, don't do it.
Sent from my HTC Desire using Tapatalk
Yeah, i spent days trying to figure that one out with the front ports vs. the back ports with my droid. I could never get it to remount in RSD when flashing a .sbf.
Thanks for the heads up though. Im not sure what made me think that it would be ok. My failure to do some research always lands me in pretty much the same spot! Here.
I reloaded all the drivers ect and have been unable to get anything. My droid works great, but no xoom.
Had this exact thing happen to me today. What fixed it for me was
- boot into fastboot (Power+Vol Up then immediately hold Vol Down until you see it display the fastboot message) and push the stock boot/system images found all over this forum for your model (Wifi/3G)
Now obviously your ADB isn't seeing your device... neither was mine
- Go under Device Manager on your PC and uninstall your Motorola drivers from whatever devices are listed
- Do a fresh install of the Moto Drivers and restart your PC
- Run, 'fastboot oem lock' to allow RSD to do it's work
That's what it took for me. If that fails, unplug your Xoom from the PC and set to debug mode, then plug back in and let Windows find your drivers. Windows could take some time, and actually took me unplugging/replugging twice until it decided it found them.
RSD is a load of junk, but when it works it's like the miracle worker =P Good luck and keep your head up! These things are harder than people think to completely wreck =)
Xezuka said:
Had this exact thing happen to me today. What fixed it for me was
- boot into fastboot (Power+Vol Up then immediately hold Vol Down until you see it display the fastboot message) and push the stock boot/system images found all over this forum for your model (Wifi/3G)
Now obviously your ADB isn't seeing your device... neither was mine
- Go under Device Manager on your PC and uninstall your Motorola drivers from whatever devices are listed
- Do a fresh install of the Moto Drivers and restart your PC
- Run, 'fastboot oem lock' to allow RSD to do it's work
That's what it took for me. If that fails, unplug your Xoom from the PC and set to debug mode, then plug back in and let Windows find your drivers. Windows could take some time, and actually took me unplugging/replugging twice until it decided it found them.
RSD is a load of junk, but when it works it's like the miracle worker =P Good luck and keep your head up! These things are harder than people think to completely wreck =)
Click to expand...
Click to collapse
Just curiousity, if we can't boot our xoom, how can we enable USB debug mode?
This is the same of my problem:
http://forum.xda-developers.com/showthread.php?t=1052762
tritran18518 said:
Just curiousity, if we can't boot our xoom, how can we enable USB debug mode?
Click to expand...
Click to collapse
Sorry I guess I didn't mean to set it to Debug from the Xoom, but as in to remove it and boot into Fastboot. Then plug it back in and allow Windows to install the drivers.
I had a hard time getting it to work, but after uninstalling and reinstalling the drivers, it recognized it and allowed me to flash the SBF.
Correct me if I'm wrong here! It's what worked for me. My Xoom went down like this and I resurrected it this way. Been working flawlessly on Tiamat 1.3.1 ever since.
Sorry guys, but the condition I'm in is becoming popular lately. I'm able to get the XOOM wi/fi to show "starting fastboot protocol" but absolutley no recognition on the pc. RSD or ADB. Therefore all commands sent from the ADB simply respond with "waiting for device" and unable to flash any images onto the device. Its in a real brick mode. At least for the time being with the lack of software communication on the pc and no .sbf yet. I sent the device into motorola for repair. They said the repair would be under the warranty and free of cost. I was honest as well, telling the repp I had unlocked the device and attempted to re-lock. Thanks for all the suggestions and input guys.
follow up?
hello i am curious what happened with your returned brick? did moto replace it?
I ask because i have the exact same issue and have gone through all the suggestions.
same error, cannot get into fastboot, no adb, no RSD, nothing. tried the various vol power button combos etc. no recognition on PC at all. yes i re-installed drivers etc etc etc... i have been reading...
it seems only option is to wait on SBF or return?
Yeah the only solution would be an sbf flash. But even with that i do not know how because the RSD lite does not recognize the device either.I simply placed an order online, they sent a box the next day, sent it and got it back in two days. Extremely fast. I told the tech rep over the phone that i had unlocked the device and and then downloaded an app that starting causing for restarts and so i attempted to re-lock the device and from there it was officially a true brick. I was honest and they seem to be very understanding. Im sure they understand that the lack of support for the device is evident and we are all beta testers. SO let em know whats going on. I also let him know i was a developer, whether it mattered or not i dont know, but i was just being honest. Its all covered under warranty he said. I didnt pay a penny
OK well its good to know I am totally screwed!!! thanks for the reply...
I told the rep on the phone what I did but I don't think he had any clue what I was talking about... he asked to me to reboot with vol up, then try to boot into fastboot, but didn't once say fastboot, just said vol down, then said he would send me a shipping box.
Get it today!!
I am in this situation after trying to re-lock in order to install the 3.1 update. I tried re-installing and updating the Moto drivers, rebooting etc but I can't get my PC to recognise the device in fastboot or RSD. I am on a stock Canadian ROM (but unlocked obviously).
I have sent an email to Motorola and been honest with them. Will see what they say.
That's the thing - moto provides all the tools to relock for US ONLY! There is no official way for canadians, which makes no sense. So us canadians can unlock no problem, but cannot relock, yet US units can? Strange to me...
chaz03 said:
Yeah the only solution would be an sbf flash. But even with that i do not know how because the RSD lite does not recognize the device either.I simply placed an order online, they sent a box the next day, sent it and got it back in two days. Extremely fast. I told the tech rep over the phone that i had unlocked the device and and then downloaded an app that starting causing for restarts and so i attempted to re-lock the device and from there it was officially a true brick. I was honest and they seem to be very understanding. Im sure they understand that the lack of support for the device is evident and we are all beta testers. SO let em know whats going on. I also let him know i was a developer, whether it mattered or not i dont know, but i was just being honest. Its all covered under warranty he said. I didnt pay a penny
Click to expand...
Click to collapse
Try rsdlite 4.9 or earlier it should see it then.
I tried RSD 4.9 and no luck. I think it just doesn't work with Wi-Fi only zooms.
Sent from my Nexus S using XDA App
footboydog said:
I tried RSD 4.9 and no luck. I think it just doesn't work with Wi-Fi only zooms.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Anyone who locked the zoom back and now can't boot, try my instructions from another thread...
1) Turn the xoom on and leave it plugged into USB. 2) When it says Starting RSD Mode 2, type the following in your command prompt in windows "fastboot oem unlock"
*Make sure you are typing these commands within the directory where your fastboot and .img's are located. ( I dropped mine in C:\Android-sdk\platform-tools\*The Xoom will not respond initially and your command prompt will say "waiting for device".
3) Hold the power button and volume up to reset the xoom. The fastboot command should intercept the xoom booting and take you to the unlock prompt again. Follow the on screen instruction.
*This will wipe the device again, which I'm assuming you did when you locked it with a custom kernel (boot.img)
After it is completed, type "fastboot reboot" in windows command prompt or just reboot however you can.
crushsuitandtie said:
Anyone who locked the zoom back and now can't boot, try my instructions from another thread...
1) Turn the xoom on and leave it plugged into USB. 2) When it says Starting RSD Mode 2, type the following in your command prompt in windows "fastboot oem unlock"
*Make sure you are typing these commands within the directory where your fastboot and .img's are located. ( I dropped mine in C:\Android-sdk\platform-tools\*The Xoom will not respond initially and your command prompt will say "waiting for device".
3) Hold the power button and volume up to reset the xoom. The fastboot command should intercept the xoom booting and take you to the unlock prompt again. Follow the on screen instruction.
*This will wipe the device again, which I'm assuming you did when you locked it with a custom kernel (boot.img)
After it is completed, type "fastboot reboot" in windows command prompt or just reboot however you can.
Click to expand...
Click to collapse
I have just tried this and still no luck. Fastboot just sits there with the "waiting for device" message and the Xoom just boots with the "Starting RSD mode 2" message. I also tried your suggestion with rebooting into fastboot mode by holding the vol down button and that doesn't work either.
BTW I don't have a custom boot.img. I am on a stock ROM but I just had the bootloader unlocked.
Incidentally I have tried RSD lite 4.8, 4.9 and 5.0 now and none work.

[Q] Nexus i9020T stuck on unlock bootloader

I have an i9020T that is stuck in the Google boot loop. I was given this phone in this state so I am not sure how it happened. I can volume+ and power and get to fastboot. When I do a fastboot oem unlock, the screen changes on the phone to confirm I want to unlock the bootloader. I use volume+ to move to Yes then press the power button to select.
The PC terminal shows the little dots as if it is working on it. After 9 hours, the phone's screen remains on the Unlock Bootloader? screen and the PC terminal has Failed with too many links.
I have tried with the Android ADB Interface driver, the Android Bootloader Interface driver, and the Samsung drivers. I have removed the drivers and downloaded PDAnet, put the phone in fastboot mode, connected to the pc and let PDAnet install the driver (although it cannot install PDAnet on the phone). All resulting in the same outcome.
If I type fastboot devices, it returns the serial number that is displayed on the phones fastboot screen. It will not fastboot oem unlock.
I have searched and read as much as I can find on this and other forums. It appears this has happened before but the threads I have found seem to stop without concluding if there is a solution or it's a lost cause.
Anyone have a solution to this? Or, is this phone just a brick?
same problem here, can anyone know how to unlock the bootloader or even revert to stock ROM with locked bootloader?
Also, is it possible to flash official ROMs, any of those with locked bootloader?
I never flashed any custom or other ROMs with my phone, and it just turned out like this

Problem after unlocking bootloader - Bricked?

Hey guys, how are you?
Well, I wished to root my Moto G, so I (tryed?) to unlock the bootloader. Alright, done it, but then I ran into some trouble...
After the booting up, everything started forceclosing and since then, when I try to boot it, I get a black screen after the Motorola logo.
Now, I am really really worried about my phone. I got it a month ago. I'm so afraid I really f****d up my phone right now that my hands are shaking.
I'm new to Android, so sorry if the solution is pretty obvious. And if it's not, could explain it very carefully to me? I don't know what to do.
My best wishes to you, guys.
I'm assuming you used superboot if so that would happen.
The logo sort of blured out right just press volume down and power and it would work
Or did this happen when you were just trying to unlock bootloader?
TomGlass1 said:
I'm assuming you used superboot if so that would happen.
The logo sort of blured out right just press volume down and power and it would work
Or did this happen when you were just trying to unlock bootloader?
Click to expand...
Click to collapse
Yeah, that happenned when I was trying to unlcok bootloader.
And well, my computer now doesn't even recognizes my phone.
EDIT: It appears as "Fastboot falcon S" in the Device Manager. Tried installing some drivers I found in the Internet, but it didn't work.
Explain exactly what happened please. Was the unlock successful and did you just bootup normally after or did u do anything else in fastboot mode? Why are you trying to install fastboot drivers again, as you already wouldve had them to unlock the bootloader. Did you try installing recovery or some root img from fastboot? You said its forceclosing, but it isnt starting at all now?
Some things you can do right now (if your bootloader is unlocked) is to flash a recovery (twrp,cwm) through fastboot and if you think most system files (or settings) are beyond repair, flash your firmware version though fastboot. Will point you to the guides for them, but post more info if you want help.
hemanthmahesh said:
Explain exactly what happened please. Was the unlock successful and did you just bootup normally after or did u do anything else in fastboot mode? Why are you trying to install fastboot drivers again, as you already wouldve had them to unlock the bootloader. Did you try installing recovery or some root img from fastboot? You said its forceclosing, but it isnt starting at all now?
Some things you can do right now (if your bootloader is unlocked) is to flash a recovery (twrp,cwm) through fastboot and if you think most system files (or settings) are beyond repair, flash your firmware version though fastboot. Will point you to the guides for them, but post more info if you want help.
Click to expand...
Click to collapse
Alright, just after I unlocked, when I was booting, I got a message saying that "xxxx has stopped working/failed to initialize/something like that". And then, when I rebooted, I got the usual message of the "bootlocker has been unlocked". After that, the Motorola logo started animating, but then I just got a black screen. I can't turn it off and the battery just got depleted (I'm charging right now).
When I try to connect it in my computer, the PC recognizes it as "MTP Device" or "Fastboot falcon S" when fastbooted. I can't install any drivers and the Motorola Device Manager doesn't recognizes it either.
Well, if there is some missing information, just ask me. I tried to describe my problem the best I could. Anyway, sorry for my bad English and thanks in advance for any effort trying to discover what's wrong.
Motorola Device Manager isn't helpful in this state as it doesn't handle things in fastboot. You already have all the required drivers (fastboot falcon S is the right driver afaik, falcon being motog codename) for flashing your stock firmware.
1. First, you can try the "Factory" option in bootloader (the third one, use volume down to move selector, volume up to select), though this might not really work for major issues.
2. When in fastboot mode, use "fastboot getvar all" to get the firmware details if you already didn't know about it.
3. Otherwise if yours is a standard gsm (non dualsim/non cdma), just download Blur_Version.174.44.9.falcon_umts.Retail.en.GB (UK stock for gsm, 4.4.2)
Download the mfastboot files to use rather than fastboot for flashing. You might need to modify your commands a bit for various firmwares.
http://forum.xda-developers.com/showthread.php?p=47820707 (refer this thread for flashing your stock firmware)
All the firmwares are in either of the links below (all around 400mb):
http://sbf.droid-developers.org/phone.php?device=14
(or)
http://www.filefactory.com/folder/c6cdedc45a775d27
I still don't get why many ppl are getting these errors after unlocking, very bad unlock method of moto if so ( I didnt get any such issues though).
When I use the "fastboot getvar all" command, it says "waiting for device". The phone is already connected, but the Moto G doesn't recognizes it's connected either.
I'm getting more and more afraid I really hardbricked it.
http://www.mymotocast.com/download/MDM?platform=windows
Tried installing these drivers? Your fastboot doesn't seem to be setup properly. How did you unlock without a working fastboot driver? You are trying that command in bootloader mode right?
Already installed it from the start. The message I got is always this:
"There aren't any updates for your device at the moment
Current Version: N/A"
My fastboot: Doesn't matter the operation I do, I always get this <waiting for device> and the phone is already connected into the computer. And the phone doesn't recognizes it is connected too.
And greeeeat news: my phone now doesn't charges either. I get stuck on a screen with a battery logo and 0%, when connected to the charger. Still, I still can access the fastboot mode. Well, am I lucky or not?
I'm pretty confused with this. How exactly did you unlock without a working fastboot (no waiting for device issue)? Did you change your pc drivers after unlock or trying this from a different pc? When you say "phone doesn't recognizes it is connected" you mean it says "Connect USB data cable" below "Device is UNLOCKED"? If so, maybe try another usb port cause it should normally say "Transfer Mode: USB Connected" regardless of proper drivers.
Your phone will chrarge no matter what though, no worry about that. It needs to say "Battery OK (Charging)" when connected to PC
No, as long as you have working your device isn't technically bricked in any sense. Don't worry, get that fastboot working again and anything can be fixed.
Also you didnt say whether or not you tried that "Factory" option in bootloader!
hemanthmahesh said:
I'm pretty confused with this. How exactly did you unlock without a working fastboot (no waiting for device issue)? Did you change your pc drivers after unlock or trying this from a different pc? When you say "phone doesn't recognizes it is connected" you mean it says "Connect USB data cable" below "Device is UNLOCKED"? If so, maybe try another usb port cause it should normally say "Transfer Mode: USB Connected" regardless of proper drivers.
Your phone will chrarge no matter what though, no worry about that. It needs to say "Battery OK (Charging)" when connected to PC
No, as long as you have working your device isn't technically bricked in any sense. Don't worry, get that fastboot working again and anything can be fixed.
Also you didnt say whether or not you tried that "Factory" option in bootloader!
Click to expand...
Click to collapse
OMG. I tried that "Factory" option before but it didn't work. Now I tried a second time and it worked. Thanks a lot! Really :laugh:
Anyway, now my phone is back again and rooted. Thanks for the help, guys!
Thaiane said:
Already installed it from the start. The message I got is always this:
"There aren't any updates for your device at the moment
Current Version: N/A"
My fastboot: Doesn't matter the operation I do, I always get this <waiting for device> and the phone is already connected into the computer. And the phone doesn't recognizes it is connected too.
And greeeeat news: my phone now doesn't charges either. I get stuck on a screen with a battery logo and 0%, when connected to the charger. Still, I still can access the fastboot mode. Well, am I lucky or not?
Click to expand...
Click to collapse
Guys the problem occurs due to corruption of /data folder. Even I had the same issue.
What you can do is
1. Connect your phone to PC in fastboot mode.
2. In fastboot, enter the command "adb erase userdata" and "adb erase cache" without quotes and reboot you phone. It will work for most of the devices, if it doesn't I have some other workaround too.
help
forgotter said:
Guys the problem occurs due to corruption of /data folder. Even I had the same issue.
What you can do is
1. Connect your phone to PC in fastboot mode.
2. In fastboot, enter the command "adb erase userdata" and "adb erase cache" without quotes and reboot you phone. It will work for most of the devices, if it doesn't I have some other workaround too.
Click to expand...
Click to collapse
I have the same problem. my phone stuck in blank screen after Unlock Bootloader. and then I try to do "adb erase userdata" and "adb erase cache". but my phone has no chenge, still stuck in.
I attach log when enter command adb above.
I'm sorry before. I can't spech English well
jidurrr said:
I have the same problem. my phone stuck in blank screen after Unlock Bootloader. and then I try to do "adb erase userdata" and "adb erase cache". but my phone has no chenge, still stuck in.
I attach log when enter command adb above.
I'm sorry before. I can't spech English well
Click to expand...
Click to collapse
The log you have posted contains only the help commands of adb and not the actual commands you gave.
Give a try to factory reset from fastboot mode on your phone. And do you a custom recovery installed in your phone?
forgotter said:
The log you have posted contains only the help commands of adb and not the actual commands you gave.
Give a try to factory reset from fastboot mode on your phone. And do you a custom recovery installed in your phone?
Click to expand...
Click to collapse
I've tried factory reset for several times, but no change as well.
yes, I get a CWM in my phone. and then, what have I do?
jidurrr said:
I've tried factory reset for several times, but no change as well.
yes, I get a CWM in my phone. and then, what have I do?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2704207
Go to the above forum.
Sorry for late reply was busy with studies.
I had flash stock firmware
through PC

[Q] Nexus 5 died in the night. Fastboot works, but recovery is a black screen.

Hi all, first time posting here.
Last night my Nexus 5 turned itself off while charging. Today it won't boot past the white Google logo. I had an unlocked bootloader, but was stock with no root and no custom rom, 5.1.1. I've had the phone for over a year, and bought it from a high street UK phone chain on contract, not from the Play Store.
I've spent the last 6 hours learning, trying, reading, trying again, watching videos, trying not to punch things, but nothing works.
Here's what I know:
I can boot into fastboot mode
bootloader is unlocked
recovery mode is a permanent black screen
"adb devices" cmd in platform-tools does not find the device
I've tried tweaking Windows 7 drivers (driver for fastboot etc.) but to no avail (including using clockwork)
"fastboot devices" returns the serial code for my phone
flashing using fastboot commands gives me "flash write failure" on bootloader-hammerhead xxx .img
even "fastboot erase boot" does not work ("failed to erase partition")
"fastboot reboot-bootloader" simply turns the phone off (does not attempt even a normal reboot)
Unless I'm in some weird driver quandary, I fear my phone may be beyond help as even simple commands do not work. Any help is much appreciated.
I should mention that "flash-all" doesn't work within platform-tools.
The reboot doesn't actually work. When it says "waiting for device" I manually restart the phone into fastboot myself. And then I get write errors, when it's starts pushing the radio file.
imgur . com / eBk4KnX.png
Pete.D said:
Hi all, first time posting here.
Last night my Nexus 5 turned itself off while charging. Today it won't boot past the white Google logo. I had an unlocked bootloader, but was stock with no root and no custom rom, 5.1.1. I've had the phone for over a year, and bought it from a high street UK phone chain on contract, not from the Play Store.
I've spent the last 6 hours learning, trying, reading, trying again, watching videos, trying not to punch things, but nothing works.
Here's what I know:
I can boot into fastboot mode
bootloader is unlocked
recovery mode is a permanent black screen
"adb devices" cmd in platform-tools does not find the device
I've tried tweaking Windows 7 drivers (driver for fastboot etc.) but to no avail (including using clockwork)
"fastboot devices" returns the serial code for my phone
flashing using fastboot commands gives me "flash write failure" on bootloader-hammerhead xxx .img
even "fastboot erase boot" does not work ("failed to erase partition")
"fastboot reboot-bootloader" simply turns the phone off (does not attempt even a normal reboot)
Unless I'm in some weird driver quandary, I fear my phone may be beyond help as even simple commands do not work. Any help is much appreciated.
Click to expand...
Click to collapse
Did you try locking the bootloader, and then unlocking it again?
Oh god , I think you have a hard bricked nexus .
Schoat333 said:
Did you try locking the bootloader, and then unlocking it again?
Click to expand...
Click to collapse
Good idea! Just tried it (which it let me do) but still getting write errors running flash-all.
Given the sudden shutdown and corruption on your phone along with failure to write and to erase sounds like your internal memory has gone bad.
If that's the case you won't be able to to anything. I had the same occur with a Galaxy S3 last year and the nand memory went bad. Unfortunately it does happen, but not often. My guess is you now have a paperweight

Not booting, Bootloader Unlock, Fastbood and ADB, no device found

Hi everyone. Thanks for your attention
I have a HTC Mini. Today I wasn't able to connect my phone into the wifi. Then, I restarted and afterwards the phone didn't boot at all. It goes only to the bootloader menu. Last two days I was looking for the solution. In the HBOOT menu when I tried to the factory reset it only jumps into the fastboot menu, same thing for the recovery. When I am in the fastboot menu, if I click on reboot, or reboot bootloader it just reboot and the HBOOT menu comes again.
However, my HBOOT menu is locked and when I wanted to try unlock it. following problem happen :
- when I connect the phone to a Mac, Fastboot Devices detect (but only fastboot, ADB devices return nothing) the phone and I could get the token for unlocking procedure, but when I load the the unlock token which sent to me by mail from HTCDEV, nothing happen. it just say everything was successful on Terminal, but nothing shows up on the phone to Confirm unlocking procedure and sometimes it hangs and if I try pushing the token again (the bin file), I receive an error, fail to splash the screen (something like this). However, I already installed the HTC Sync Manager and every other possible driver I could find on the internet.
- When I use windows, after installing HTC Sync and all of the drivers several time, still the command for Fastboot devices or ADB Devices return nothing. I don't care about the phone data or anything. I just want to like Flash the whole operating system and everything . thats fine. But nothing is working properly.
Please guide me if you have any idea about this problem.

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