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Nexus One dock not charging

Anyone else having a problem with the dock not charging? I have to jiggle it to get the charge light on and then it goes off a few hours later.

I have the similar problem now where it won't charge my Nexus One anymore... Do you send it for warranty claim?

Call HTC on 888-216-4736, they will tell you to purchase a replacement unit and give you an RMA on the old one.

Im having this same issue as well. For something that cost this much....

gkaugustine said:
Im having this same issue as well. For something that cost this much....
Click to expand...
Click to collapse
I had this issue, only once. I first noticed it shortly after my phone took a (not even that far of one) fall to a hard floor. Immediately after that I had all I could do to get it to charge on the dock. Couple hours later I was looking at the back of my phone and noticed the lower dark piece (that says HTC, directly below the lighter colored band where you could have it engraved) had popped out ever so slightly (right where the 2 different colored pieces come together). I put a little pressure on it and it literally snapped back into place (it was BARELY even visible but was clearly the cause of my issue). Soon as I did that my dock was charging my phone flawlessly again (in fact, I was TRYING to get it in the dock and not charge and failed over and over.). YMMV.
I know this was originally an older post, but if this helps you or anyone else then all the better!

Along the same lines gIMpSTa ... I did not get my N1 factory engraved. Instead I printed my own label and stuck it on the engraving panel. This label (.25" x 2") was as thin as a piece of paper. It was enough tilt the N1 forward ever so slightly, messing up proper seating in the cradle and prevent charging. So a trap for young players.

Nexus one desk dock?

I was just wondering if anyone used the nexus one docking station and liked it? I've read some reviews going both ways.
after reading about burn in I was also wondering if anyone had any similar problems....
I would hate to use it as a clock over night and have 1 2 3 4 5 6 7 8 9 10 11 12
Burned into my screen x.x

if youre afraid of burn in.. all you have to do is touch the power button and it turns the screen and backlight off... besides, the clock app defaults to a screensaver anyway... i've had mine since it came out and its nice to not have to plug it in at night... just drop and charge

That is good.. That means if I need to know I can just tap it to turn it on or off...
I am actually almost considering buying two.. one for my desk so I can set it next to my comp and one for my bed stand lol...
But, being able to turn it off may prove useful if I find the light bright.. seeing as I have trouble sleeping at night with any light in the room.

I love my dock. get it!

Snow_fox said:
That is good.. That means if I need to know I can just tap it to turn it on or off...
I am actually almost considering buying two.. one for my desk so I can set it next to my comp and one for my bed stand lol...
But, being able to turn it off may prove useful if I find the light bright.. seeing as I have trouble sleeping at night with any light in the room.
Click to expand...
Click to collapse
Actually it wont be the clock light that you find bright. It is really dim and as mentioned above, moves around like a screen saver.
What you will find bright and you cannot turn off with the default OS2.1 is the white illumination for the 4 buttons at the bottom. The buttons stay backlit and some people find them annoying. Apparently with rooted phones there are ways to dim them.
Buy a third one to put in your car. Thats where mine lives.

^^ Fixed in Froyo.

Lol.. I was considering rooting anyway to get the black notification bar instead of the white.
I was so set on getting an n1 until I read about burn in.. its amazing it isn't more noted across the web..

Snow_fox said:
Lol.. I was considering rooting anyway to get the black notification bar instead of the white.
I was so set on getting an n1 until I read about burn in.. its amazing it isn't more noted across the web..
Click to expand...
Click to collapse
Probably because it's a non-issue.

That could be true. I suppose it really is up to the buyer... I wouldn't expect your average cell phone user to care as much.. However, people spending 529$ on the phone I suppose I view slightly differently.
With the dock is it possible to still use a case? I was reading one case is suppose to be 1 mm thick.. but, sometimes that is too thick sometimes its managable.. any idea if it would work?

I'm getting paid Monday, I have to pay off a ticket and my phone bill. Hopefully I'll have a little left over so I can splurge and by myself something nice.. Like the dock.
Doesn't it have a 3.5mm output on the back? So you can sync via Bluetooth to the dock and play your music through speakers plugged in? I may by a cheap little 2.1 surround sound system to plug in to it...

Nexus one dock
I got the nexus dock a week ago and love that dam thing. I really didnt need it but it looks cool on my desk. I have it hooked up to my surround sound so I stream music to the dock. I nice add on if your a nexus one owner.

yeah its a 3.5 mm.
Apparently Seidio also offers a dock...
I am wondering if it would ruin the seidio innocase II taking the phone in and out of the case everyday.. I've read some review saying its impossible to take out.. others it isn't any problem at all.. I would hate to spend 20-30$ and tear up the case taking the n1 in and out for use on the dock.

Just got my dock today, and loving it so far! The music streaming is great, I can leave my phone around my room, and leave the music on
Only thing is if I am using it while its sitting there, it will sometimes pop out, as the lip holding the phone in place isn't that big..
But loving it!

I have the google dock and the Seidio dock. Love the goog dock, hate the Seidio dock. It's difficult to set the phone in or take it out of the Seidio dock. It charges via usb from a computer but does not connect (no file transfer, etc) and is cheaply constructed. I don't use it anymore.
N1 stock w/FroYo

I saw the seidio one.. and judging from the pics i've seen.. the seidio just doesn't look as elegant....
The only reason why I was considering it was because I may be able to charge the n1 with a case on.. so scratch that.

Pissed at my dock
Anyone else have pin contacts issues with the dock?
I hate mine. I have to re-seat my N1 on the dock 2-3 times till the pins match up and connect properly (Yes I wait about 5 seconds to make sure, and look at the charging light).
Then when it's connected just fine and goes to the Clock screen, I would get an email that vibrates and it would disconnect from the dock and I have to jiggle it and re-seat it again!
I hate it! The pins look fine and I'm not using any case.

nxt said:
Anyone else have pin contacts issues with the dock?
I hate mine. I have to re-seat my N1 on the dock 2-3 times till the pins match up and connect properly (Yes I wait about 5 seconds to make sure, and look at the charging light).
Then when it's connected just fine and goes to the Clock screen, I would get an email that vibrates and it would disconnect from the dock and I have to jiggle it and re-seat it again!
I hate it! The pins look fine and I'm not using any case.
Click to expand...
Click to collapse
+1
Mine doesn't really sit in their well. I can't really use it in the dock. So pressing the screen for alarm buttons etc keeps disconnecting it so it would go back to the home screen then back to the clock dock. GAHHH
I don't know if it's the dock or the back of the phone but there's nothing I can do about it because I am in the UK.

nxt said:
Anyone else have pin contacts issues with the dock?
I hate mine. I have to re-seat my N1 on the dock 2-3 times till the pins match up and connect properly (Yes I wait about 5 seconds to make sure, and look at the charging light).
Then when it's connected just fine and goes to the Clock screen, I would get an email that vibrates and it would disconnect from the dock and I have to jiggle it and re-seat it again!
I hate it! The pins look fine and I'm not using any case.
Click to expand...
Click to collapse
I have to reseat mine almost every time I dock, but I have a BSE, so I'm ok with it.
And I also occasionally have an annoying buzzing from the wires that I've been unable to get rid of (I'm sure I'll pinpoint it eventually and fix it).
Even with those two things, I think the dock rocks!!

no problems with my htc dock
i love the b/t audio ,i have it hooked up to my pc speakers

I use my desktop dock every evening and love it.
I've gone back and forth between automatically opening the Clock app and Gentle Alarm to finally (I think) settle on the Clock app. I just trust the screen saver a little more.
As has already been mentioned, the illuminated buttons are annoying (fixed in froyo)
If the option to disable trackball notifications when docked was present, I would be very happy

Upgraded Keyboard Dock now won't charge!

I have a B50 keyboard dock that was older so didn't support the new battery saving mode in newer firmwares. I sent it in to Asus for upgrade and just got it back today.
Upon putting my Transformer on it, it asked to update the firmware, I did it.
The battery saving mode works now, but my keyboard dock won't charge!
I plug it in and the light turns on like it's charging, I use a couple battery widgets and it would say it's charging and 2 seconds later it stops.
I unplug the cable and the keyboard dock light blinks like it would if it's out of juice/very low.
My keyboard dock is stuck at 35%. I took the Transformer off and kept the keyboard dock plugged in for about 2-3 hours, put the Transformer back on it and it still says 35%!
So, is it broken? Do I need to call Asus again? sigh.

Have you tried blowing very hard at the connection port on the Dock?
The slightest bit of dust can effect the current required for a charge.

Hahahahahaha.
I've been tearing down the hell out of my TF and dock. I know the hardware inside out.
There is a small switch in the dock that controls the charging ability of the dock battery. It sits right on the side of where the chip that they replaced is at. It is very easy for them to accidently flip the switch, turning off the ability to charge the dock battery.
You can either RMA it or you can just open it up and flip the switch. Your choice.
Personally, I have no idea why the switch exists at all.

goodintentions said:
Hahahahahaha.
I've been tearing down the hell out of my TF and dock. I know the hardware inside out.
There is a small switch in the dock that controls the charging ability of the dock battery. It sits right on the side of where the chip that they replaced is at. It is very easy for them to accidently flip the switch, turning off the ability to charge the dock battery.
You can either RMA it or you can just open it up and flip the switch. Your choice.
Personally, I have no idea why the switch exists at all.
Click to expand...
Click to collapse
Hmm Ok, I'm pretty good at taking things apart, know of a guide to take this apart? I'll try and do it myself. Thanks!

First and foremost, doing this and telling asus about it will void your warranty.
Warning: Failure to follow my instructions right down to the letter will result in your in-laws camping out at your place for a month.
(1) Take out anything that's in your full size sdcard slot. Flip your keyboard upside down so that the keys are facing down.
(2) Gently but surely remove the 2 rubber pads that are the closest to the connection between your TF and the dock.
(3) Under there, you will find 2 small screws. Unscrew them. Please don't lose the screws.
(4) Flip the dock over so that the keys face up towards the sky.
(5) Write me a check for $3000 USD.
(6) Use your right hand and hold down the part where the TF makes the connection. Curl your left fingers into a hook, put it under the dock, and pull up. After the left side of the dock is severed, reverse and do the right side.
(7) Now that both left and right sides are off, continue to lift up the top of the dock until the side towards you loses the connection as well. Be careful not to remove too fast. There are wires connected between the 2 parts.
(8) With the connection point between the TF and dock facing away from you, the switch is a tiny black thing on the side of the left board. Look at the following picture.
(9) Flipping it away from you = on. Flipping it towards you = off.
(10) Write me another check for $5000 USD.
(11) Before you close up completely, plug in to make sure it now charges.
(12) Close up and screw in.
Here is a picture of where the switch is.

Thank You! It works!
And yeah, agreed, what a stupid function that switch is for!
You checks' in the mail!

That was fast.
Added by edit.
People, please spread the word if other people have this problem and I'm not here. This isn't the first time I've seen people complain about this.
In order to replace the chipset to allow powersaving mode, they have to work around the area of that switch. I did similar work around that area, too, and found myself keep flipping it back and forth by accident.

I had a similar experience... I just got my dock back from RMA which fixed the battery drain.
However the dock was returned, completely drained and won't charge (the light indicator on dock blinks orange) but my tablet charges fine.
I was just wondering if this is due to the switch preventing the dock charging?
I've heard that once the dock hits below 3%, it won't charge and I'll have to RMA once again...
I've also checked with dual battery widget and it shows (when my charger is plugged in) the tablet at 100% and dock being N/A (even though it also says its still charging as well)
So yeah was wondering if it was due to the switch?

Stephen289 said:
I had a similar experience... I just got my dock back from RMA which fixed the battery drain.
However the dock was returned, completely drained and won't charge (the light indicator on dock blinks orange) but my tablet charges fine.
I was just wondering if this is due to the switch preventing the dock charging?
I've heard that once the dock hits below 3%, it won't charge and I'll have to RMA once again...
I've also checked with dual battery widget and it shows (when my charger is plugged in) the tablet at 100% and dock being N/A (even though it also says its still charging as well)
So yeah was wondering if it was due to the switch?
Click to expand...
Click to collapse
It probably is the switch.

Goes to show us asus is hiring some really cheap technicians to do the job. I'm ot even an electronic technician. What I do has nothing to do with electronics at all. And by now I know the dock inside and outside intimately.
The least they could do is spend an etra micro second to check the switch before they close it up and send it back to you.

One question. How hard is it to remove the top cover of the dock... I'm trying to but it doesnt seem to budge

Stephen289 said:
One question. How hard is it to remove the top cover of the dock... I'm trying to but it doesnt seem to budge
Click to expand...
Click to collapse
It was hard until I read goodintentions' directions in his post
"(6) Use your right hand and hold down the part where the TF makes the connection. Curl your left fingers into a hook, put it under the dock, and pull up. After the left side of the dock is severed, reverse and do the right side."

nxt said:
It was hard until I read goodintentions' directions in his post
"(6) Use your right hand and hold down the part where the TF makes the connection. Curl your left fingers into a hook, put it under the dock, and pull up. After the left side of the dock is severed, reverse and do the right side."
Click to expand...
Click to collapse
Yeah, that part is kind of confusing, do i dig my fingers between the gap? Because pulling it up from "under" the dock doesn't make too much sense

Stephen289 said:
Yeah, that part is kind of confusing, do i dig my fingers between the gap? Because pulling it up from "under" the dock doesn't make too much sense
Click to expand...
Click to collapse
yeah put it just underneath the metal side lip/gap and just pull hard.

I RMA'd it second time... when I got it back, the dock was fully charged, plugged the dock into the Transformer and it showed the correct percentages, however as soon as I plugged the charger in, I suddenly get the N/A dock on my dual battery widget and the LED notification light on my dock is solid orange... guess I'll have to try open up the dock myself and see what is wrong with it...

Here is a video I made showing you how to open up the dock.

thank you so much!

This didn't work for me. My battery is stuck at 89% and will not charge or discharge for that matter.

works like a charm!
My dock was recently RMA-ed (battery was completely dead) and upon return it shows 19% charge but will not be charged. flipping the black switch completely solved it!
Cheques are in the mail.

hey guys just wanted to let you know my dock batery sussenly stopped working this morning and flipping this switch off and on again solved my problem so thanks guys

Did I break it or is this standard (dock issue)

Well been studying movies on the innards of the TF700T (haven't touched mine yet for that tho!). And I noticed some "brackets" on the connection end of the tablet to the dock, with this I noticed I don't have them on mine.
Now... this wouldn't be a issue but lately the tablet seems to fall out of the dock very easily. It's not that it's loose or anything but well not locked. Not a nightmare, but I had some near accidents due to this several times (picking it up and the keyboard falling off or the other way around). So well it got me wondering, are those brackets broken for me? Or is this standard?

djmulder said:
Well been studying movies on the innards of the TF700T (haven't touched mine yet for that tho!). And I noticed some "brackets" on the connection end of the tablet to the dock, with this I noticed I don't have them on mine.
Now... this wouldn't be a issue but lately the tablet seems to fall out of the dock very easily. It's not that it's loose or anything but well not locked. Not a nightmare, but I had some near accidents due to this several times (picking it up and the keyboard falling off or the other way around). So well it got me wondering, are those brackets broken for me? Or is this standard?
Click to expand...
Click to collapse
Are you talking about the black plastic plugs that "plug" the connector holes to keep dirt out? Even if you had them you'd need to remove them to use the dock. Some dock/tablet combos do not lock just by pushing them together(well documented here) and you need to manually pull the tablet lock switch into position.

djmulder said:
Well been studying movies on the innards of the TF700T (haven't touched mine yet for that tho!). And I noticed some "brackets" on the connection end of the tablet to the dock, with this I noticed I don't have them on mine.
Now... this wouldn't be a issue but lately the tablet seems to fall out of the dock very easily. It's not that it's loose or anything but well not locked. Not a nightmare, but I had some near accidents due to this several times (picking it up and the keyboard falling off or the other way around). So well it got me wondering, are those brackets broken for me? Or is this standard?
Click to expand...
Click to collapse
Mine no longer docks securely at all, so I double-sided-taped it to the dock. Known issue, and it happens with little use of the docking mechanism per se. More and more people are reporting exactly this, and ASUS washes its hands in innocence... :S

Make sure the lock switch reaches the end, if not then its not fully secure. Theres a problem with the keyboard where the little tab that the tablet is suppose to push down when docked doesn't get pushed down because it can't reach it. Thats why when you hold the tablet part the dock would fall right off. Use a pen and play with that little tab and you will see the black slot locker. I'm thinking of finding something to stuff it so that when i dock the tablet and the extra thing i add would push the tab down and lock fully.

destroyer333 said:
Make sure the lock switch reaches the end, if not then its not fully secure. Theres a problem with the keyboard where the little tab that the tablet is suppose to push down when docked doesn't get pushed down because it can't reach it. Thats why when you hold the tablet part the dock would fall right off. Use a pen and play with that little tab and you will see the black slot locker. I'm thinking of finding something to stuff it so that when i dock the tablet and the extra thing i add would push the tab down and lock fully.
Click to expand...
Click to collapse
Both these little black have completely broken off on my dock -- no rescueing possible by pushing whatever other part.

MartyHulskemper said:
Mine no longer docks securely at all, so I double-sided-taped it to the dock. Known issue, and it happens with little use of the docking mechanism per se. More and more people are reporting exactly this, and ASUS washes its hands in innocence... :S
Click to expand...
Click to collapse
Ouch well that's dissapointing
thx I guess I'm gonna have to figure out a similar solution to yours

[Q] White screen of death?

Has anyone encountered the following issues with their SHIELD?
Mine was working just fine after updating to 4.3 and rooting with CWM. I performed multiple reboots in this configuration, played games, etc. - everything was fine.
I had a pretty busy weekend so didn't touch the SHIELD at all for a few days. When I got back:
When I opened it up, I saw the screen backlight turn on but nothing displayed on the screen. The SHIELD button was glowing green.
I long-pressed the SHIELD button to turn off the device. When I turn it back on, I get a white screen that is dark around the edges (mostly vignetting around the corners). The brightness of the screen here and degree of vignetting seem to change every time I try and turn on the device.
If I enter fastboot mode via the key combo, the same thing happens - white vignetted screen. The device DOES appear to enumerate as a fastboot device on my PC in this configuration.
At one point I figured it might be due to a low battery, so plugged it into the charger. 30 minutes later, when I opened the lid, I actually came up to a launcher screen with 65% battery.
However, after closing the lid and reopening it again - black screen again, with the "white vignette of death" coming back if I reboot.
Has anyone else seen similar behavior? Searching results in no one complaining about a white screen like this, at least not on this device.

Screen of Death
This just happened to me today. Did you find a fix for this problem?
Entropy512 said:
Has anyone encountered the following issues with their SHIELD?
Mine was working just fine after updating to 4.3 and rooting with CWM. I performed multiple reboots in this configuration, played games, etc. - everything was fine.
I had a pretty busy weekend so didn't touch the SHIELD at all for a few days. When I got back:
When I opened it up, I saw the screen backlight turn on but nothing displayed on the screen. The SHIELD button was glowing green.
I long-pressed the SHIELD button to turn off the device. When I turn it back on, I get a white screen that is dark around the edges (mostly vignetting around the corners). The brightness of the screen here and degree of vignetting seem to change every time I try and turn on the device.
If I enter fastboot mode via the key combo, the same thing happens - white vignetted screen. The device DOES appear to enumerate as a fastboot device on my PC in this configuration.
At one point I figured it might be due to a low battery, so plugged it into the charger. 30 minutes later, when I opened the lid, I actually came up to a launcher screen with 65% battery.
However, after closing the lid and reopening it again - black screen again, with the "white vignette of death" coming back if I reboot.
Has anyone else seen similar behavior? Searching results in no one complaining about a white screen like this, at least not on this device.
Click to expand...
Click to collapse

Might be just bad luck for me.....
nmerc001 said:
This just happened to me today. Did you find a fix for this problem?
Click to expand...
Click to collapse
So ive already gotten two shields and they both got the same effect. my guess is the ribbon cable when you open and close the screen, is wearing off? because when i open my shield in a certain way, it works... when i open it at around 100 degrees or open correctly then tilt it forward, the screen tears and slowly shows the white screen. I do admit that i open and close the screen more than i should, but i do it carefully. Ill look over at the ifixit site to see how the cable is connected to the board.

This is what has me worried about buying a shield, the ribbon cable, did you confirmed this was the problem?

DJNinja1625 said:
So ive already gotten two shields and they both got the same effect. my guess is the ribbon cable when you open and close the screen, is wearing off? because when i open my shield in a certain way, it works... when i open it at around 100 degrees or open correctly then tilt it forward, the screen tears and slowly shows the white screen. I do admit that i open and close the screen more than i should, but i do it carefully. Ill look over at the ifixit site to see how the cable is connected to the board.
Click to expand...
Click to collapse
I am a tech by trade and bought one of ebay for 40 bucks cuz it would not power up so the guy claimed. After getting it I found the issue was actually the display was not coming on and once it did. Then went out in a few moments. Connect it to HDMI and the unit runs all day of you want to be cabled. ]
So I tore it down and found that the issue is the flex cable. The problem is that the flex cable is part of the LCD and you cannot just replace the cable. Also since the unit is so new there are no sources as of yet to by the LCD from.
So if you have this issue I suggest just holding out till a source of LCD's at hopefully a reasonable price become available.

So it's soldered to the screen and not replacable right?

nex86 said:
So it's soldered to the screen and not replacable right?
Click to expand...
Click to collapse
That is correct.. The flex cable is actually an integral part of the display and even has much of the driver circuitry placed right on it at the LCD. In the business we call it a flex circuit since it is a flexible circuit board and not just a cable.

I pretty much know what you mean.
On my old Archos Gamepad I ripped the flex that connected the left side of the controler to the logic board by accident.
It was a pain in the ass to fix it by soldering seperate wires, I guess it's impossible to do this with the display connection in the Shield.

nex86 said:
I pretty much know what you mean.
On my old Archos Gamepad I ripped the flex that connected the left side of the controler to the logic board by accident.
It was a pain in the ass to fix it by soldering seperate wires, I guess it's impossible to do this with the display connection in the Shield.
Click to expand...
Click to collapse
Might be possible if you used 32 gauge magnet wire. It is enamel coated so it won't short, but it to will break over time.

hi, flash factory image
Sent from my LT25i using XDA Free mobile app

dragxdk said:
hi, flash factory image
Sent from my LT25i using XDA Free mobile app
Click to expand...
Click to collapse
How are you supposed to flash a factory image when the screen won't let you see what you are doing? When you are in the bootloader screen the HDMI drivers are not loaded yet so not even hooking it to an external monitor will work. You might want to fully read and understand the problem next time before offering advice.:good:

fastboot tells you if you were sucessful or not.
just for relocking the bootloader you have to do some button combinations, you can look up some tutorial videos to see what you have to press.

nex86 said:
fastboot tells you if you were sucessful or not.
just for relocking the bootloader you have to do some button combinations, you can look up some tutorial videos to see what you have to press.
Click to expand...
Click to collapse
Even still, it is not a software problem that causes this. I know because if I move my display to a certain angle it will start to work sometimes. A software issue would not cause this. I also have taken my apart since I am a tech and can actually see the traces in the flex cable that have broken..
Any device with a folding display is a bad idea and a failure waiting to happen. Flex cables have a limited number of flex cycles that is even usually published. So the idea of using them in a device that may get heavy use is just dumb.

Solarenemy68 said:
Any device with a folding display is a bad idea and a failure waiting to happen. Flex cables have a limited number of flex cycles that is even usually published. So the idea of using them in a device that may get heavy use is just dumb.
Click to expand...
Click to collapse
I agree, they used flex in the Nintendo DS and 3Ds as well, but they don't break that fast.
I find it still better if they have used recular cables like what they use for Laptops.

Solarenemy68 said:
Even still, it is not a software problem that causes this. I know because if I move my display to a certain angle it will start to work sometimes. A software issue would not cause this. I also have taken my apart since I am a tech and can actually see the traces in the flex cable that have broken..
Any device with a folding display is a bad idea and a failure waiting to happen. Flex cables have a limited number of flex cycles that is even usually published. So the idea of using them in a device that may get heavy use is just dumb.
Click to expand...
Click to collapse
What you are saying is the EXACT same thing that happened to my SHIELD. I can tell its a hardware problem because when I tilted my screen it would work, and sometimes it wouldn't. Now my SHIELD's display does not even show any signs of picture. HDMI still works, however. Like one of the previous posts said, there is not a screen available for purchase, so my next step is NVIDIA customer support. Maybe if they would sell these screens, I wouldn't even have to have a warranty claim. sigh.

White screen of death?
yes mine too same as
i tried connecting my via HDMI from power cable to large HDMI to plug it works fine on my galaxy tab
thought id be clever try it on nvidia shield never worked sould of bought mini HDMI so now White screen of death
i cant get into recovery or anything i had this on charge for 12 hrs yesterday still no green button on charge only orange .. i too cant find anything on internet to help with this White screen of death situation

Solarenemy68 said:
How are you supposed to flash a factory image when the screen won't let you see what you are doing? When you are in the bootloader screen the HDMI drivers are not loaded yet so not even hooking it to an external monitor will work. You might want to fully read and understand the problem next time before offering advice.:good:
Click to expand...
Click to collapse
This. I'm having a similar issue. My wife's SHIELD has an unresponsive touch screen. So I tried to flash the factory image (It was never rooted to begin with) and I got the white screen issue when in the bootloader screen. I have to keep restarting it to get the screen to show up as normal when the device boots to the home screen. But the bootloader screen is still blank and white. I was able to watch a video and mimick the steps to flash the factory image but that did not fix the issue. It's definitely a hardware issue. I live in Cincinnati OH, anywhere I can go to have this fixed? I have a portable myself and i know this is going to happen to mine soon.