T-Mobile can't help me who can? ? - T-Mobile LG G2x

OK this is my story ... I had bought a g2x April 20 i started to have data problems .. it'll dqisconnect then reconnect sometimes be disconnected for 3 to 4 mins at a time. I did every possible reset on the phone after every reset it'll work fine for about 5 mins then the disconnects starts all over again. This is everywhere I go does the same thing .. soo after calling T-mobile 100 times going thru technical support I was advise to change my phone and sim. Card as well... after changing my phone to the new one still have the same problems also I think its worse than before .. I've tried everything .. anyone has any ideas? ???

Well, were you on T-Mobile before, or is this a new contract with a new carrier?

I've always been on T-mobile ..

I have same problem bro hopefully its them upgrading/fixing network because THEY wont help you, they dont even know what u r talking about, all they will tell you is to turn phone off and on...useless..
G2X

Does it do this all the time, or in really bad reception spots?

Yea that's all T-mobile does your exactly right ..... and yea the phone does it all the time no matter where I'm at..

Ok, what phone is it you had previously, and how was that experience?

How old is your SIM?
Try to replace and see.

The phone I had before the g2x was the hd2 and as you all know it has a 6.5 windows o.s on it soo I had put mdeejay's rom evo revolution on it running on SD card was hearing those builds always had data issues soo I didn't really complain it was way better than having windows on it .. and I'm pretty sure for those couple of days I didn't have data issues with windows ..

Talk to customer loyalty, they have more power, insist on it,i don't talk to regular agents anymore, they can't do anything.one time in 30mn of talking, that guy only shows me how to reboot my phone, it's all bull****
Sent from my LG-P999 using XDA App

I had the same problem and I don't know why or how it's now getting better. At first it would disconnect ALL the time and I would just put the phone on airplane mode our just disconnect and reconnect data, and it would temporarily fix the problem. After rooting, freezing bloatware and playing with the settings it rarely losses data connection. It was also really slow, I couldn't go above 2mbits, today it's between 4 and 6mbits! Consistently! (knock on wood)
Sent from my LG-P999 using XDA App

Yea I've done the sim cards change.. like I said I tried everything as soon as gingerbread comes to the g2x I'll see if I have the same problem if yess I might try rooting this phone.. or just give up and get a different phone ..

i know how to fix it all you need is a hammer
http://www.youtube.com/watch?v=NhH9DUC-Eko

filero555 said:
Yea I've done the sim cards change.. like I said I tried everything as soon as gingerbread comes to the g2x I'll see if I have the same problem if yess I might try rooting this phone.. or just give up and get a different phone ..
Click to expand...
Click to collapse
its not the device error its your network reception, where do you live?

I don't think it's network. Mine does it too. Disconnects from 4g/wifi intermittently.

Yea I don't think its the network it does it everywhere I go .. I'm in Orlando Florida says I have really good coverage there .. I've also been to west palm .. ft Lauderdale .. Jacksonville ... everywhere same problem. .

Minker17 said:
I don't think it's network. Mine does it too. Disconnects from 4g/wifi intermittently.
Click to expand...
Click to collapse
only other xplanation is the radio that g2x currently uses. which will eventually likely get upgraded

Suprah said:
only other xplanation is the radio that g2x currently uses. which will eventually likely get upgraded
Click to expand...
Click to collapse
+1
I strongly believe our radio firmware is borked. I have goofy data problems to say the least. Best example I have is that I drop 2g data all the time and in weird spots, like you know, OUTSIDE! Only way I can recover is to switch to 4g. This doesn't make any sense to me. So I'm patiently waiting for LG to get off their ass and fix our phones so I can get a replacement that performs the way it was intended to.

So you had data issues with your last phone which you attribute to the software. Maybe you are in a bad area for T-Mo data, and have been all along.

Yea but it was on a SD rom from mdeejay and they all had data issues ... again this happens every where I go.

Related

[Q] Have to Reboot to get the Network Back<<<<

ok, so i have this thing for a lil over a month now i think maybe more....
but i have noticed that no matter what Rom or Kernel, even Stock.
if im in an area where i lose signal.....it may NEVER come back unless i reboot my phone. not a big deal in most cases but unless i look to check i may have no network for a couple hours before i notice that i have to reboot my phone. which means i get no calls and no text.
is there a fix for this or is this just something that i am experiencing??
the2rrell said:
ok, so i have this thing for a lil over a month now i think maybe more....
but i have noticed that no matter what Rom or Kernel, even Stock.
if im in an area where i lose signal.....it may NEVER come back unless i reboot my phone. not a big deal in most cases but unless i look to check i may have no network for a couple hours before i notice that i have to reboot my phone. which means i get no calls and no text.
is there a fix for this or is this just something that i am experiencing??
Click to expand...
Click to collapse
that is strange that it does not auto-reconnect. my suggestion would be to try a different modem than the one that you have been using, if you have not already tried all 3. find them here:
http://forum.xda-developers.com/showthread.php?t=1173704
both odin and cwm flashable versions. maybe you'll have better luck with signal with a different modem, so that your signal doesn't drop completely at all.
on my SD card i have had all three modems for a while now that i had been flashing to see which one i would stick with. but my phone has been doing this since day one. on any rom or kernel or modem. i just wanted to know has anyone else seen this or is this just specific to my phone........
at that point i would be looking to get another one.
the2rrell said:
on my SD card i have had all three modems for a while now that i had been flashing to see which one i would stick with. but my phone has been doing this since day one. on any rom or kernel or modem. i just wanted to know has anyone else seen this or is this just specific to my phone........
at that point i would be looking to get another one.
Click to expand...
Click to collapse
you may not have to reboot - have you tried just toggling airplane mode on and then back off? that restores data when it goes out for a lot of people.
if you've tried that, and it doesn't work... not sure what to tell you, except to exchange the phone.
i rarely ever have a strong signal - usually worse than -100 dbm, especially at my house - but i've never had the problem you are describing.
hope you get it worked out. maybe contact at&t or samsung for support also, while you are on the stock ROM.
So far the airplane thing seems to work. so i will ride with that, it doesnt seem to happen but once a day or so......so if i can just do that then i will just deal.
thanks for the idea bruh.
No Network problem on samsung Infuse
the2rrell said:
ok, so i have this thing for a lil over a month now i think maybe more....
but i have noticed that no matter what Rom or Kernel, even Stock.
if im in an area where i lose signal.....it may NEVER come back unless i reboot my phone. not a big deal in most cases but unless i look to check i may have no network for a couple hours before i notice that i have to reboot my phone. which means i get no calls and no text.
is there a fix for this or is this just something that i am experiencing??
Click to expand...
Click to collapse
Hi ,
Iam also facing the same problem . Have u come across any solution for this problem .Iam unable to use my device because of this problem . It would be of great help if u can let me know the solution .
Regards,
Kumar
Do you have keep wifi on always under the wifi advanced area?
Sent from my SGH-I997 using xda premium

Occasional connection issue

Hi I feel like I've seen this addressed in the past and have tried some of the solutions but I'm still having this issue:
Sometimes when I go to browse, my phone gets "stuck" showing that I'm uploading something but it's actually not doing anything. By that I mean, of the two arrows next to my 3g/4g connection, the up arrow is highlighted while the down arrow does nothing...eventually timing out.
This happens often enough and it either fixes itself after a minute or so or (usually) i get frustrated and just do a reboot. I've had this ever since I got the phone and actually think I had the same issue on my G2 before so just wondering if this is a TMO thing or what?
+1 Mine does it some times .. happens on all roms i have tried.
Are you using stock kernels .. Like I do ?
WarlockW said:
+1 Mine does it some times .. happens on all roms i have tried.
Are you using stock kernels .. Like I do ?
Click to expand...
Click to collapse
Happened to me on all of my phones since G1 (Cliq, G2, MT4G, Sensation). Stock or rooted.
I think it's T-mobile issue. Pisses me enough to where I would switch carriers if I didn't have 5 lines.
I guess it's a carrier issue. I've swapped ROM/Kernals/Radios so many times I can't even count and I've had the same issue with both TMO Android devices I've owned. Really frustrating because it always happens at the exact moment I REALLY need a connection.
Guess it's a quirk of TMO. I'd still take them over AT&T any day of the week.

Data connectivity issues?

Anyone else having connectivity issues with their one x? If the phone loses connection for any length of time, it will not reconnect and I'll have to reboot the phone for the mobile network to reconnect, which is probably every 15 minutes or so in my case.
I skimmed a couple pages, couldn't find anything, but I've found a couple other forums with people posting about this issue.
Hoping there's a fix for this as every ATT store within 50 miles is out of stock on both colors and customer care won't do a damn thing for me but tell me "go back to the store." Bull**** if you ask me, broken ass phone and I'm stuck with it. Really?
I was hoping there was a fix, even if I have to unlock the bootloader and root.
Did you try messing with the sim card? Make sure it is inserted properly. This worked for me when my data was dropping out. Now the phone is on constant LTE.
THis just happened to me. Any length of time on data loss and the phone needs a reboot or airplane mode toggle. This is the worst bug to me. I'm praying an ota for this issue drops real soon. I understand signal drops, there is no way to avoid spotty coverage. But u shouldn't have to reboot or go in to airplane mode to pick up data again.
Sent from my HTC One X using XDA
Airplane mode doesn't even work for me..... I have to hard reboot the phone, do you know how annoying that is? it's gotten to the point where I have to turn off data connection when im not using it, and turn it back on when I need it.
Problem is for work I use GPS a lot, and when it loses service im supposed to reboot my phone while driving and lose my path? Worst bug EVER. I dont have any of these multitasking issues at least.
I wish I could just go get a new phone, but I can't. Thanks apple, assholes. I'm so mad.
hduong22 said:
Did you try messing with the sim card? Make sure it is inserted properly. This worked for me when my data was dropping out. Now the phone is on constant LTE.
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Click to collapse
I will try this.
jermzz said:
I will try this.
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Click to collapse
Don't get your hopes up, I had this exact problem except not only would data stop working, so would text and phone calls.
AT&T replaced my SIM card but didn't fix the issue. Had to end up taking the phone back and got a new one. So far so good, but it has only been 1 day with the new one.
Wintrmte said:
Don't get your hopes up, I had this exact problem except not only would data stop working, so would text and phone calls.
AT&T replaced my SIM card but didn't fix the issue. Had to end up taking the phone back and got a new one. So far so good, but it has only been 1 day with the new one.
Click to expand...
Click to collapse
If I could find one, I would exchange it in a second.
connectivity
Wintrmte said:
Don't get your hopes up, I had this exact problem except not only would data stop working, so would text and phone calls.
AT&T replaced my SIM card but didn't fix the issue. Had to end up taking the phone back and got a new one. So far so good, but it has only been 1 day with the new one.
Click to expand...
Click to collapse
i highly doubt htc wants its flagship phone with all its new tech to be a bug ridden device...im sure an ota will eventually hit
I didn't have any issues since release day but noticed I had no connection all day, even after multiple restarts. I took it to Att and they replaced the sim. It's been fine the rest of the day but we'll see. Also I'm in Chicago and blaming anything weird on the NATO conference.
*edit*
After posting this, I lost all connectivity. Turned on airplane mode and off and was back. Weak.
Sent from my HTC One X using xda premium
Maybe something is up today? My phone lost ALL connection for an hour. A straight hour, I did 3 reboots and toggled airplane mode multiple times. As soon as I got home and connected to wifi it came up again, then went back off. Had to restarted for a 4th or 5th time then it finally restored. It was pretty damn annoying.
Funny u guys mention today specifically. Share what happened mine was between noon n 1pm est.
Sent from my HTC One X using XDA
Maybe it was something with AT&T.. Almost lasted long enough for me to return it >_> But then I remembered that there might be hope for dev's to unlock the BL. I would hate myself if I returned this phone for a 4S and then this was unlocked.
So I had to make a 70 mile round trip to get a new phone, that was the nearest store that had one in stock. I'm going on a few hours now with no interruption, and I'm much, much more happy. It was obviously the phone since this one is perfect. I'd say if you guys are having issues, replace it. Bastard tried to charge me a restocking fee at first though, but I lol'd in his face til he waived it.
jermzz said:
So I had to make a 70 mile round trip to get a new phone, that was the nearest store that had one in stock. I'm going on a few hours now with no interruption, and I'm much, much more happy. It was obviously the phone since this one is perfect. I'd say if you guys are having issues, replace it. Bastard tried to charge me a restocking fee at first though, but I lol'd in his face til he waived it.
Click to expand...
Click to collapse
Or att just fixed the network in the 2 hours you were gone?
You lol'd in his face, lol. Wow...
Sent from my HTC One X
jermzz said:
So I had to make a 70 mile round trip to get a new phone, that was the nearest store that had one in stock. I'm going on a few hours now with no interruption, and I'm much, much more happy. It was obviously the phone since this one is perfect. I'd say if you guys are having issues, replace it. Bastard tried to charge me a restocking fee at first though, but I lol'd in his face til he waived it.
Click to expand...
Click to collapse
Keep us posted. I would hate to have to exchange.
Sent from my HTC One X using XDA
ECEXCURSION said:
Or att just fixed the network in the 2 hours you were gone?
You lol'd in his face, lol. Wow...
Sent from my HTC One X
Click to expand...
Click to collapse
From the minute I got the phone it was having this issue. I literally had to reboot the phone every time I wanted to use data. Today when I exchanged it (about 36 hours later and 40 miles from my home network), it did it right as I gave them the phone for the exchange (which was good cause they couldn't question the issue), so unless they fixed the network within the 10 minutes I took to swap the phone out, which is highly unlikely, it was the phone. Same sim and everything, just a new phone, going on 5 hours now and not a problem.
I think it's safe to say I had a faulty phone, but well see.
patstock11 said:
Keep us posted. I would hate to have to exchange.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Will do, I will report back tomorrow again, if I haven't had an issue by then, I'd say you guys should start thinking about swaps. I'm in love with this phone otherwise.
My downtime was around 12-2ish. Seems fine tonight.
Sent from my HTC One X using xda premium
Just an update. Couple days now with my replacement phone and I've not had a single issue. Never loses connection and I don't have a single multitasking issue either. I'm now in love with this phone, hands down the best phone I've owned yet, and my recent list is evo, evo 3d, epic 4g touch, skyrocket and now this badboy. I don't even care if they unlock the boot loader, this phone doesn't need it.
Actually my one gripe is that quite often I don't get facebook chat notifications. I have to check manually in the app. Not terrible. But kind of annoying.
Sent from my HTC One X using XDA

Huge Network Issues (TMO)

I just recently completed a move from Vegas to Phoenix. Upon arriving i saw that my mobile network just constantly bounced from edge to none to 4g to 3g and nothing ever above 2 bars. no matter where i go, thats the way it is. even when other people with TMO are right next to me and have perfect service. i finally bit the bullet and went into the tmo store and basically the guy told me that i had to get a new phone. My current rom is paranoid android but it does the same on AOSP MIUI and sense 4 viper rom. havent tried any others because i figure i have most of my bases covered there. ive flashed every combination of radio and RIL possible and it does the same thing. when i went in, they gave me a new sim card because they said my sim card was "2G" but seemed to pick up 4g just fine in vegas with 0 issues.
did my phone just really magically break while driving i guess?
another note: it seems worst when sending text messages, like ill recieve one with 2 bars of 3g, type it out, hit send, right after i hit send it just drops the service and says message cannot be delivered. i just have to keep getting it sent back and send it again until it finally goes through. this issue is very very frustrating. thanks for any help you guys can give me, i do want to get a new phone but need this one to work until i can afford it. oh yeah, newest firmware if that matters but i hadnt even updated it before i got out here, it was just one of things i tried to fix it. NOTHING has worked or even helped a little bit.
You and I live in different ends of the US but we seem to have the same issue. My wife has a Sensation also and has good signal most places when I can be right beside her and have no signal, just like right now, I will be lucky to get this to send. I too have tried several radios and RIL's also. I got some advice from mf2112 a short while back. I am just now going to look into it further. Check the pins that make connection to the back cover and make sure they all are making good connection. I am checking mine as soon as I get home, I am sick of not having signal when I know I should.
Hey guys i have an advice the same happened with me and i installed the official ruu with european radio and ril and it just went fine from there and after that i installed many roms(i lost the count anyway)it worked fine 4me try it out bestof luck
Sent from my HTC Sensation 4g using xda premium
T-Macgnolia said:
You and I live in different ends of the US but we seem to have the same issue. My wife has a Sensation also and has good signal most places when I can be right beside her and have no signal, just like right now, I will be lucky to get this to send. I too have tried several radios and RIL's also. I got some advice from mf2112 a short while back. I am just now going to look into it further. Check the pins that make connection to the back cover and make sure they all are making good connection. I am checking mine as soon as I get home, I am sick of not having signal when I know I should.
Click to expand...
Click to collapse
I just checked my connections and even lightly cleaned the dust off of them to see if maybe that was the issue. actually seems like it helped a little but not enough to solve the issue. it was definitely worth a shot though. might be placebo effect tho...
soodmonu said:
Hey guys i have an advice the same happened with me and i installed the official ruu with european radio and ril and it just went fine from there and after that i installed many roms(i lost the count anyway)it worked fine 4me try it out bestof luck
Sent from my HTC Sensation 4g using xda premium
Click to expand...
Click to collapse
are you talking about flashing the actual RUU that says "mod edit: do not flash" or are you talking about the 3.33 firmware from europe? i flashed this firmware and it didnt help my issues. im wondering if i shouldnt try to go back to 100% stock or something this is very frustrating. the guy at the store told me "you know, when you flash things over and over sometimes stuff just breaks" which doesnt make any sense to me. every phone ive ever had i could flash as i please. and i wasnt even heavily flashing anything on this one until i started having this issue.
I have done exactly what the poster has done.
I have done everything... here's what I know
The issue is only from cm9 and aokp.. try flashog hyper nonsense and you shouldn't have issues.. problem is u lose all the aokp settings
It seems.like the issues flux in out.. one day it will work.. one day it wont.. sometimes I.wonder if the tower you are connected to.makes a difference
No,.it.doesn't break from.flashing it.over and over.. the storage is flash so it doesn't have a limit
Regards

no signal or data after ics install

i have an issue. i cant get any signal or data whenever i flash either an ics rom or jb rom, but works perfectly fine with gb roms. back when LC's v4 of his rom was out, i was using it with no problem. after that thats when it started giving me problems. ive tried typing in the apns manually and everything, it doesnt stick. sometimes messing with the phone, like turning it on/off or switching airplane mode on/off, would some times cause it to get reception or doing the network operators thing in the mobile setting will give me reception but no data. im currently on cm7, and ive tried every ics and jb rom that we have out and its the same thing. ive checked the leads and sim card and doesnt seem to be anything wrong. id unroot the phone and start from scratch but i dont have a working vol+ button. and dont know if the carrier matters but im running on simple mobile. if anyone knows and/or can help, id really appreciate it. thanks
I've heard people have similar issues on simple mobile. Probably a problem on their end. Also if your volume button is fail then who knows what else could be going out. Bad devices usually develop more than one issue when they start to go.
Gizmoe said:
I've heard people have similar issues on simple mobile. Probably a problem on their end. Also if your volume button is fail then who knows what else could be going out. Bad devices usually develop more than one issue when they start to go.
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Click to collapse
Oh okay thanks. Guess I'm gonna stick with gb till I change phones.
But the for the reason my volume up button doesn't work is because it got some water in it when putting on my screen protector. Just wanted to throw that out there
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bluizzo said:
Oh okay thanks. Guess I'm gonna stick with gb till I change phones.
But the for the reason my volume up button doesn't work is because it got some water in it when putting on my screen protector. Just wanted to throw that out there
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Click to collapse
Maybe too much water got into it and fried another circuit related to data and wifi? ics roms are pretty new and still a bit buggy... which ones have you tried? I'm using xgs-series 2.3.9 with no problems as of right now.
jhpianist said:
Maybe too much water got into it and fried another circuit related to data and wifi? ics roms are pretty new and still a bit buggy... which ones have you tried? I'm using xgs-series 2.3.9 with no problems as of right now.
Click to expand...
Click to collapse
The button problem happened before. I've tried all of them and it's the same thing. Haven't have issue with wifi or on gb, and I've been able to use ics up until LC's ics 4. something. The only thing that works is the network operater thing in the mobile settings. I can run on tmobile with no data, but once I shut off the phone it'll either have no service or randomly say to insert sim. I'd try a att sim, but I don't know anyone with att.
Sent from my HTC Inspire 4G using xda premium
When you say you've "typed in the APN manually and it doesn't stick", do you mean the phone isn't saving the information, or that it only gets reception for a short time?
The phone isn't saving it.
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