[Q] new transformer, why cant i get update? - Eee Pad Transformer Q&A, Help & Troubleshooting

I've had it about 4 hours now, and i am still runing the firmware that came with it - HRI66.WW_epad-8.2.2.6.1-20110325. Shouldn't there be at least one stable non-bricking update available to me?
I've gone to settings > about tablet > system update, and there are no updates available.

If you read the threads, you'll see that the update was pulled because it bricked several tablets. ASUS has posted the manual update files (requires copying the data to a microSD card)
http://www.asus.com/Eee/Eee_Pad/Eee_Pad_Transformer_TF101/#download
Best thread is http://forum.xda-developers.com/showthread.php?t=1041502

They pulled the update since it was bricking some devices.
Sent from my Desire HD using XDA Premium App

Because the updates have been pulled due to bricking of some TFs.

I read that the second update was bricking devices, but I thought the first update was still good. I guess I was misinformed. Thanks the help.

EvoXOhio said:
I read that the second update was bricking devices, but I thought the first update was still good. I guess I was misinformed. Thanks the help.
Click to expand...
Click to collapse
It is the second update that does it, so either they pulled the first update at the same time or update 1 is integrated into update 2 as well.
Another option is that it just hasn't come yet, it took mine over 12 hours before it started downloading the firmware.

They haven't made the FOTA update available again, yet, but go to this main thread and there's a link to were to download the latest update from Asus:
http://forum.xda-developers.com/showthread.php?t=1041502
You'll need a microSD card to apply it.

Just updated via the firmware on ASUS' site and a microSD card, thanks!

Related

[Q] Updating to .24 from .21(Not Rooted)

Ok so I saw this Thread Here
And So my question is can I Update To One on the US Versions In the thread above
Please someone shed some light on what i'm suppose to do here And Keep in mind I'm not rooted
SN Starts with B70
My Android version is 4.0.3
BN is 9.2.1.21
MN Is TF101
Well.. if you're not rooted you can only do two things,
1. Go into settings and hit check for system update, too look for the OTA that was pushed out. (should work)
2. Download the update.zip from the official ASUS site and put it on your sd card using usb mass storage, it will then ask you too update.
Or do you mean something else?

New Infinity on ICS but says no update available.

I've searched but every thread dealing with this concerns a tablet whose update failed or rooted or something. I just bought my gf a brand new Champaign tf700, it came with ics obviously, and it says no update found when I go into settings and search for update. Tried a factory reset and cold boot... no luck finding a JB update.
How do I get this thing to update? Any easy solutions?
nonstop14 said:
I've searched but every thread dealing with this concerns a tablet whose update failed or rooted or something. I just bought my gf a brand new Champaign tf700, it came with ics obviously, and it says no update found when I go into settings and search for update. Tried a factory reset and cold boot... no luck finding a JB update.
How do I get this thing to update? Any easy solutions?
Click to expand...
Click to collapse
http://support.asus.com/Download.as...&m=ASUS Transformer Pad Infinity TF700T&os=32
Steps of Update:
1. Check SW version of your Eee Pad Transformer Infinity TF700T*
2. Download Eee Pad Transformer Infinity TF700T Firmware: V10.4.4.16 Only for US SKU and Update version of SOP (From “Manual” Item)
※Firmware update cannot do *SKU conversion* and downgrade version.
Wrong SKU may cause update failure, You can only update your SW version on the Same SKU
*How to check SW version of your Eee Pad Transformer Infinity TF700T?
Path: [Settings]-->[About tablet]-->Build number
Example: You should be able to see the build number WW_epad-10.X.X.X_2012xxxx, where “WW” means SKU.
**Basically download the US update (Guessing since your profile says Detroit you have US version), and store the update onto your micro SD card. Then plug the micro SD into the tab and it should prompt to update. Good luck.**
Are you rooted? Do you plan to unlock? What version are you on? (.26, .30) If you are on .26, check out the thread on NVFlash in development. After you upgrade, you cannot use NVFlash. If you need to upgrade, and don't want to unlock, you should be able to go to asus direct and download the update. Check out this thread on NVFlash : http://forum.xda-developers.com/showthread.php?t=1901479.
Try this one for update: http://forum.xda-developers.com/showthread.php?t=1803090, note, it does require root.
I just returned a prime today that I bought for a friend in exchange for a C8 infinity. Tablet didnt want to update to JB and was stuck on 4.0.3. So I used my laptop and went to the Asus support download site, download 4.1.1 US version, unzipped it and another zipped file came up, Plugged the infinity to the laptop via Asus cable, copied the second zipped file into the main directory I think it was /mnt/sdcard, Rebooted and the exclamation sign came up and installed the new 4.1.1. Then went back and deleted the file that I copied on to the main directory. Dont need an sdcard to manually update.
I just received my tf700 on Tuesday (from NewEgg) . I got two OTAs updates that afternoon - neither was JB. Finally JB came through last night. So you might have to wait a day or two. ...
Sent from my NookColor using xda premium
Try registering your new tablet on the Asus website.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
junrider said:
I just returned a prime today that I bought for a friend in exchange for a C8 infinity. Tablet didnt want to update to JB and was stuck on 4.0.3. So I used my laptop and went to the Asus support download site, download 4.1.1 US version, unzipped it and another zipped file came up, Plugged the infinity to the laptop via Asus cable, copied the second zipped file into the main directory I think it was /mnt/sdcard, Rebooted and the exclamation sign came up and installed the new 4.1.1. Then went back and deleted the file that I copied on to the main directory. Dont need an sdcard to manually update.
Click to expand...
Click to collapse
This works perfectly.
Sent from my SPH-D710 using xda app-developers app
nonstop14 said:
I've searched but every thread dealing with this concerns a tablet whose update failed or rooted or something. I just bought my gf a brand new Champaign tf700, it came with ics obviously, and it says no update found when I go into settings and search for update. Tried a factory reset and cold boot... no luck finding a JB update.
How do I get this thing to update? Any easy solutions?
Click to expand...
Click to collapse
1. When still on .26, install Nvflash. Look it up on the forum for the steps. It's not that hard.
2. You might be one of the people having an Infinity that apprarently is not showing up in ASUS' serial number database. This will preclude you from a) receiving an OTA (Over-The-Air) update like the one you're hunting for, and b) will prevent you from being able to unlock the device, so no custom recoveries (and therefore no backups) and no custom ROM'ing. For a lot of us, that was enough to seek (warranty) replacement.
3. If you decide to keep this 700, the procedures given for manually updating a firmware work. However, I'd sincerely recommend you reading through their main threads to really get a good feel for what to do and, more importantly, what NOT to do. There are quite few ways of updating a 700 by hand, depending on what works and your skill level.
Thanks for posting this question. I was having the same issue and now i found my answer WIN!

Huawei Honor U8860 Android Screw Up

Hi Guys.
I'm at my wit's end with a new Huawei Honor I received for Christmas. It comes with Gingerbread 2.3.6 preloaded but you can upgrade to ICS 4.0.3. It's my first android phone so I didn't really know what I was doing but I decided I'd upgrade.
It said I could upgrade my phone up to ICS 4.0.3 from Gingerbread 2.3.6 so I was keen as it seemed like the obvious choice. I didn't download any custom ROM or anything like that, nor did I root the phone because
A) I didn't know how
and
B) I didn't want to make a bollocks of my first smartphone 2 days after getting it.
I was also wary about where I got these upgrades from and so only used upgrade files from the official Huawei site. First off I tried using the ICS upgrade offered on the Huawei website for my phone.
That's where I ran into problems. Every update (bar the wrong one, in keeping with my luck) gets to about 25% (There's no percentage bar, only a pink line) and says update failed and I have no choice other than to take out the battery and restart the phone. It doesn't do the phone any damage but it doesn't update either.
The update that actually worked is for a non-camera version of my phone that I didn't even know existed. I must have mixed up the two while downloading. That explains why the camera doesn't work but I don't know why my contacts deleted (Backed up prior to upgrade) or my cellular internet service is completely gone.
I tried downgrading back to 2.3.6 with the official Huawei file again but ran into the same UPDATE FAILED! problems as with the installation of the correct ICS file.
Downloading process was;
(1) Downloading the file to my computer
(2) Unzipping it
(3) Transferring across to the phone by USB into a folder entitled "dload"
(4) Going into Settings > Storage > Software Upgrade > SD Card Upgrade
The phone then restarts before getting to around 25% complete and inevitably failing.
I just want it back working on Gingerbread. If it can work on ICS then great I'm not too pushed. I just want to be able to take photos and tweet/check football scores on the go again. I'd like my contacts back too but I'd say that's a lost cause at this stage. Just annoyed that I made such a mess of it trying to upgrade when there was nothing wrong with it in the first place.
I tried linking to the download files but as a new user I can't external link. All the files are the U8860 files from huawei device dot com though.
Any help you guys and gals could give me would be very much appreciated.
Gnicireland said:
Hi Guys.
I'm at my wit's end with a new Huawei Honor I received for Christmas. It comes with Gingerbread 2.3.6 preloaded but you can upgrade to ICS 4.0.3. It's my first android phone so I didn't really know what I was doing but I decided I'd upgrade.
It said I could upgrade my phone up to ICS 4.0.3 from Gingerbread 2.3.6 so I was keen as it seemed like the obvious choice. I didn't download any custom ROM or anything like that, nor did I root the phone because
A) I didn't know how
and
B) I didn't want to make a bollocks of my first smartphone 2 days after getting it.
I was also wary about where I got these upgrades from and so only used upgrade files from the official Huawei site. First off I tried using the ICS upgrade offered on the Huawei website for my phone.
That's where I ran into problems. Every update (bar the wrong one, in keeping with my luck) gets to about 25% (There's no percentage bar, only a pink line) and says update failed and I have no choice other than to take out the battery and restart the phone. It doesn't do the phone any damage but it doesn't update either.
The update that actually worked is for a non-camera version of my phone that I didn't even know existed. I must have mixed up the two while downloading. That explains why the camera doesn't work but I don't know why my contacts deleted (Backed up prior to upgrade) or my cellular internet service is completely gone.
I tried downgrading back to 2.3.6 with the official Huawei file again but ran into the same UPDATE FAILED! problems as with the installation of the correct ICS file.
Downloading process was;
(1) Downloading the file to my computer
(2) Unzipping it
(3) Transferring across to the phone by USB into a folder entitled "dload"
(4) Going into Settings > Storage > Software Upgrade > SD Card Upgrade
The phone then restarts before getting to around 25% complete and inevitably failing.
I just want it back working on Gingerbread. If it can work on ICS then great I'm not too pushed. I just want to be able to take photos and tweet/check football scores on the go again. I'd like my contacts back too but I'd say that's a lost cause at this stage. Just annoyed that I made such a mess of it trying to upgrade when there was nothing wrong with it in the first place.
I tried linking to the download files but as a new user I can't external link. All the files are the U8860 files from huawei device dot com though.
Any help you guys and gals could give me would be very much appreciated.
Click to expand...
Click to collapse
I think you'll have to use this downgrade patch first, before you can go back to gingerbread.
http://forum.xda-developers.com/showthread.php?p=33000395&highlight=b930+downgrade#post33000395
after you download the upgrade patch, its just the same as installing any other firmware.
1) copy the dload folder to sd card
2) go to settings and disable fast boot
3) shut down phone
4) start the phone while holding the + and - and power button at the same time
if you did all this, then normally you'll get a screen that says firmware upgrade. If this is finished, download the official gingerbread rom or ice cream sandwich rom from the huawei device site, and do the process all over again.
and if you really want ice cream sandwich, I recommend to follow this after you have your gingerbread working again:
http://www.teamandroid.com/2012/08/01/update-huawei-u8860-android-403-ics-official-firmware/
hope it helps!
vincentdecaster said:
I think you'll have to use this downgrade patch first, before you can go back to gingerbread.
http://forum.xda-developers.com/showthread.php?p=33000395&highlight=b930+downgrade#post33000395
after you download the upgrade patch, its just the same as installing any other firmware.
1) copy the dload folder to sd card
2) go to settings and disable fast boot
3) shut down phone
4) start the phone while holding the + and - and power button at the same time
if you did all this, then normally you'll get a screen that says firmware upgrade. If this is finished, download the official gingerbread rom or ice cream sandwich rom from the huawei device site, and do the process all over again.
and if you really want ice cream sandwich, I recommend to follow this after you have your gingerbread working again:
http://www.teamandroid.com/2012/08/01/update-huawei-u8860-android-403-ics-official-firmware/
hope it helps!
Click to expand...
Click to collapse
Thank you very much. I could really have used you last night. Unfortunately I followed the advice of someone else who seemed like they knew what they were talking about on a different forum. I rooted the phone and was told to replace a file in the image folder to get cwm. I did everything he said to and now I can only access pink screen although my device is not recognized on the computer despite downloading the abd drivers. I get an error message reading "Image signature verify fail" A similar problem has come up a few times on a couple of different forums on here but none of the solutions suggested have worked for me.
I know that ye lads are developers not a free help service but everyone on the other forums suggested I ask here as you guys mess around with mod ROMs so much getting back to stock would be child's play.
Basically now I'm stuck with:
A rooted Huawei U8860
An "Image signature verify fail" warning
ICS software that is for a slightly different make to mine causing bugs
Access only to pink screen
No recovery mode
A phone that is not recognised when connected to my computer by USB in pink screen mode
I've tried searching a good few terms such as "Huawei U8860 firmware update fail" "ABD not recognised by PC" "Huawei Honor ABD files" all of which have brought me no joy.
Like I said I know yous like modifying ROMs and not helping Android noobs who can't even read what they're downloading but I'm really stuck here. The closest place to my house that is certified to fix Huawei phones is a good 20+ miles away and they want €30 with no guarantee they'll be able to fix it. I'm a music student I just can't afford it. Thank you again and hopefully you can help me a bit further with this nightmare. It's been like this since a couple of days after Christmas.
Gnicireland said:
Thank you very much. I could really have used you last night. Unfortunately I followed the advice of someone else who seemed like they knew what they were talking about on a different forum. I rooted the phone and was told to replace a file in the image folder to get cwm. I did everything he said to and now I can only access pink screen although my device is not recognized on the computer despite downloading the abd drivers. I get an error message reading "Image signature verify fail" A similar problem has come up a few times on a couple of different forums on here but none of the solutions suggested have worked for me.
I know that ye lads are developers not a free help service but everyone on the other forums suggested I ask here as you guys mess around with mod ROMs so much getting back to stock would be child's play.
Basically now I'm stuck with:
A rooted Huawei U8860
An "Image signature verify fail" warning
ICS software that is for a slightly different make to mine causing bugs
Access only to pink screen
No recovery mode
A phone that is not recognised when connected to my computer by USB in pink screen mode
I've tried searching a good few terms such as "Huawei U8860 firmware update fail" "ABD not recognised by PC" "Huawei Honor ABD files" all of which have brought me no joy.
Like I said I know yous like modifying ROMs and not helping Android noobs who can't even read what they're downloading but I'm really stuck here. The closest place to my house that is certified to fix Huawei phones is a good 20+ miles away and they want €30 with no guarantee they'll be able to fix it. I'm a music student I just can't afford it. Thank you again and hopefully you can help me a bit further with this nightmare. It's been like this since a couple of days after Christmas.
Click to expand...
Click to collapse
hmm, I think I can help you with that.
you'll need an SD card reader, but basically every laptop has one nowadays. so, if you can access your SD card on the pc,
1)put the dload folder of the ICS non-camera version you used on the SD card
2)then put it back in the phone
3)hold the + and - volume buttons and power button in until the firmware installation starts
if that worked, you'll be able to do the steps I said earlier to go back to gingerbread.
good luck!
vincentdecaster said:
hmm, I think I can help you with that.
you'll need an SD card reader, but basically every laptop has one nowadays. so, if you can access your SD card on the pc,
1)put the dload folder of the ICS non-camera version you used on the SD card
2)then put it back in the phone
3)hold the + and - volume buttons and power button in until the firmware installation starts
if that worked, you'll be able to do the steps I said earlier to go back to gingerbread.
good luck!
Click to expand...
Click to collapse
No that didn't work unfortunately. It won't go to the installation screen it will only go to pink screen when I do Power + -
Gnicireland said:
No that didn't work unfortunately. It won't go to the installation screen it will only go to pink screen when I do Power + -
Click to expand...
Click to collapse
and does it help if you take out your battery for about 10-12 mins ?
vincentdecaster said:
and does it help if you take out your battery for about 10-12 mins ?
Click to expand...
Click to collapse
Nope that doesn't work either. I've had to send it back to Huawei to be repaired. I appreciate the help though. I'll thank your posts.

OTA Update to 4.1.1 not showing and SOP doesn't seem to work either

Hello everyone,
I just recently bought a TF300TL on the AT&T network and I wanted to upgrade to the newest firmware. However, the OTA update doesn't recognize an available update, and when I extract the firmware to a SDcard (as suggested here... http://dlcdnet.asus.com/pub/ASUS/EeePAD/TF201/e7203_TF201_Update_SOP.pdf), it doesn't give me the exclamation icon.
As a follow up are there any roms that support the LTE radio in the TL?
Anyone able to help?
partyk1d24 said:
Hello everyone,
I just recently bought a TF300TL on the AT&T network and I wanted to upgrade to the newest firmware. However, the OTA update doesn't recognize an available update, and when I extract the firmware to a SDcard (as suggested here... http://dlcdnet.asus.com/pub/ASUS/EeePAD/TF201/e7203_TF201_Update_SOP.pdf), it doesn't give me the exclamation icon.
As a follow up are there any roms that support the LTE radio in the TL?
Anyone able to help?
Click to expand...
Click to collapse
Did you download this file?
You have to unzip only once and place the zip in the internal SD and wait for 2-5 mins. Then the update notification will pop up. (never done this before, just from reading in forums, others feel free to correct me).
As far as i remember there are no ROMS for TL. untermensch's kernel along with CM10 was reported working, but the development is halted. Please check out this thread before deciding.
k1chy said:
Did you download this file?
You have to unzip only once and place the zip in the internal SD and wait for 2-5 mins. Then the update notification will pop up. (never done this before, just from reading in forums, others feel free to correct me).
As far as i remember there are no ROMS for TL. untermensch's kernel along with CM10 was reported working, but the development is halted. Please check out this thread before deciding.
Click to expand...
Click to collapse
I tried most of what you said (except leaving it there for a couple mins) I will try that last bit and see.
partyk1d24 said:
I tried most of what you said (except leaving it there for a couple mins) I will try that last bit and see.
Click to expand...
Click to collapse
Bump Still no dice

Why won't my daugther's phone upgrade???

So I got the update last night. Went smoothly. No problems. My daughter has the same exact phone. Tried updating tonight. Update fails to download. Says check network. Had her to do a factory reset. Tried again. This time, no upgrade found. Says she has the latest software..... Finally after trying everything I knew how to do I downloaded Mobile Upgrade Q 5.0 .0. Went through all the motions...for about an hour. Finally, says your phone has been upgraded and is ready for use. Yayyyy. Nooooo. She sets it back up but guess what....same EVERYTHING. I looked at the software...and it's STILL the same version. Checked software upgrade to see, says she has the latest version... It is definitely NOT the latest software.... she is running 5.0. something but I'm now running 6.0. something. What's didn't/won't it upgrade? We both have the same phone- purchased same day, everything... this is so frustrating.
Did you save the update file from your own phone? If you did, you could try copying the update file to the other phone and run the update.zip file from recovery.
audit13 said:
Did you save the update file from your own phone? If you did, you could try copying the update file to the other phone and run the update.zip file from recovery.
Click to expand...
Click to collapse
I'm looking to see now, but unless it automatically saves, I'm sure I didn't- didn't know anything about being able to do that. (Just learned something)
I'm thinking though (woke me up from my sleep)...I don't know if my daughter ACTUALLY factory reset her phone because you have to use the little pin to remove your SD card, I don't believe she did that- she still had all her contacts. Now that could be why the Mobile Update Q 5.0.0 didn't take- even though it said it did.
Now I'm thinking, she probably didn't. She isn't tech savvy at all. Hopefully today she'll let me put my hands on it one more time, and I'll actually do it myself. Then if the update doesn't show on the phone, I'll try the Mobile Update Q again....
If that doesn't work I think we'll just end up taking it to the store we got it from...she may need a new sim.
Thanks for your help.
I don't think a sim card will help. Who was the carrier for the phone?
torreyy said:
I'm looking to see now, but unless it automatically saves, I'm sure I didn't- didn't know anything about being able to do that. (Just learned something)
I'm thinking though (woke me up from my sleep)...I don't know if my daughter ACTUALLY factory reset her phone because you have to use the little pin to remove your SD card, I don't believe she did that- she still had all her contacts. Now that could be why the Mobile Update Q 5.0.0 didn't take- even though it said it did.
Now I'm thinking, she probably didn't. She isn't tech savvy at all. Hopefully today she'll let me put my hands on it one more time, and I'll actually do it myself. Then if the update doesn't show on the phone, I'll try the Mobile Update Q again....
If that doesn't work I think we'll just end up taking it to the store we got it from...she may need a new sim.
Thanks for your help.
Click to expand...
Click to collapse
First which model did she have?
and can you get the update.zip..i can modiffy for you to install and we need it for development
Instructions:
1.Downlaod the update (only download )
DON'T INSTALL 2
2.Boot TWRP RECOVERY DON'T FLASH!
3.go to ./data/data/com.tcl.fota/.fotadownload/update.zip
4.Copy to sd or internal and then copy to Pc and Upload it
Alek Dev said:
First which model did she have?
and can you get the update.zip..i can modiffy for you to install and we need it for development
Instructions:
1.Downlaod the update (only download )
DON'T INSTALL 2
2.Boot TWRP RECOVERY DON'T FLASH!
3.go to ./data/data/com.tcl.fota/.fotadownload/update.zip
4.Copy to sd or internal and then copy to Pc and Upload it
Click to expand...
Click to collapse
She has an Alcatel OneTouch Idol 3 (model 6045)
Which update are you speaking of? My phone updated automatically once I accepted the notification. I do not have a copy. The notification sent to my daughter's phone was dismissed initially but when we scanned for updates it was there. However, it would not download. Kept giving an error about checking network.
Now the update I tried installing with my PC, I do have that one in my downloads. Well the set up actually, as you have to chose your model from numerous others. I'm not quite that savvy (just yet) that I know how to follow your instructions. 1 and 4 sure. 2 and 3
Nothing was in a zip folder
torreyy said:
She has an Alcatel OneTouch Idol 3 (model 6045)
Which update are you speaking of? My phone updated automatically once I accepted the notification. I do not have a copy. The notification sent to my daughter's phone was dismissed initially but when we scanned for updates it was there. However, it would not download. Kept giving an error about checking network.
Now the update I tried installing with my PC, I do have that one in my downloads. Well the set up actually, as you have to chose your model from numerous others. I'm not quite that savvy (just yet) that I know how to follow your instructions. 1 and 4 sure. 2 and 3
Nothing was in a zip folder
Click to expand...
Click to collapse
Which specific 6045 model is it? 6045 just signifies that it's the 5.5" model. There should be a letter after the 6045 to show which region and/or carrier it belongs to. For example my 6045O belongs to Cricket Wireless in the US.
---------- Post added at 03:05 PM ---------- Previous post was at 03:00 PM ----------
torreyy said:
She has an Alcatel OneTouch Idol 3 (model 6045)
Which update are you speaking of? My phone updated automatically once I accepted the notification. I do not have a copy. The notification sent to my daughter's phone was dismissed initially but when we scanned for updates it was there. However, it would not download. Kept giving an error about checking network.
Now the update I tried installing with my PC, I do have that one in my downloads. Well the set up actually, as you have to chose your model from numerous others. I'm not quite that savvy (just yet) that I know how to follow your instructions. 1 and 4 sure. 2 and 3
Nothing was in a zip folder
Click to expand...
Click to collapse
Also, Mobile Upgrade Q 5.0.0 is not the newest version, it stays on Lollipop, use a newer version of Mobile Upgrade Q (preferably the newest version) and it should be on Marshmallow then, the reason your daughter has all her contacts is because contacts are linked with her Google account.
SenyorMauricio said:
Which specific 6045 model is it? 6045 just signifies that it's the 5.5" model. There should be a letter after the 6045 to show which region and/or carrier it belongs to. For example my 6045O belongs to Cricket Wireless in the US.
---------- Post added at 03:05 PM ---------- Previous post was at 03:00 PM ----------
Also, Mobile Upgrade Q 5.0.0 is not the newest version, it stays on Lollipop, use a newer version of Mobile Upgrade Q (preferably the newest version) and it should be on Marshmallow then, the reason your daughter has all her contacts is because contacts are linked with her Google account.
Click to expand...
Click to collapse
Oh, sorry. Its the same one you have, 6045O on Cricket USA.
Hmmm...so the upgrade found on the Alcatel sites are not the newest versions... ok.. hence the 5.0.0. Do you know where I can find a newer version then? I'm about to get Alcatel support on the phone and try and see what's going on....
If you manage to get the update to download to the phone, please don't run the update yet. Try and copy the file to your computer to make it available to @Alek Dev do development purposes. Thanks.
My wifes phone doing same thing . (says phone is up to date) android 5.1
6045O cricket usa
Did cricket actually release mm for updates on the 6045O usa version?
I did see a mobile upgrade Q 5.0.6 avail for download on web site (is this new version)?
http://www.alcatel-mobile.com/global-en/support/product?id=59044&model=IDOL4
Cricket must have released the mm update since the OP's phone got the ota update.
this morning wife said she had update message on her phone.. so looks like cricket usa is updating.

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