I've got the blank screen issue a few times now. 3 times to be exact. At first someone mentioned that the unlock screen is the issue, but I've disable that already and it still blanks out the screen. A few times now I've come back to the tablet and it's blank screen, won't respond to button presses. I have to hold the button for more than 10 seconds to shut it down then power it back up.
Is there any word from Asus what the problem might be. IIs this fixable with firmware update or should I return it. I would like to take action while it's still under warranty. I really don't want to return it if it can be fixed and the fix is coming soon. But if this is a hardware issue...then I'll return it. What is everyone doing with blank screen issue?
It's said to be an issue with the wifi. No idea when it's gonna be fixed. Hasn't happened to me. *knocks on wood*
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I've been experiencing an issue with the Home button since the day I got the device.
A few times the Recent Applications screen has popped up seemingly on its own, while I was in the middle of doing something else. At first I thought it was just a software glitch and carried on. The haptic feedback pulses twice quickly. The backlight of the Home button turns off, the backlights for the Back, Menu and Search buttons stay on, the Back, Menu, Search and Home buttons no longer respond to touch or generate haptic feedback, essentially paralyzed. It remains this way for approximately nine seconds before the Home button lights up again and the all of the shortcut buttons become responsive again, otherwise the only way to get out of the Recent Applications screen is to either cycle the power button and unlock the screen, or select one of the recent applications.
I have figured out how to reproduce this problem by pressing around with the very tip of my thumb along the seam where the glass and plastic lip meet with a little more pressure than normally necessary to register a touch. I am careful to avoid touching the normal hot zone for any button. I start from the far left corner under the search button, and make my way towards the home button little by little. Somewhere between the Menu and Search buttons when I release my thumb after pressing firmly, the haptic feedback pulses twice and the issue occurs. I can reproduce this issue anywhere along the edge on the bottom right half of the phone and about 1" up the right side of the phone, far from the Home button.
I suspect there is something wrong with the capacitive layer of my screen.
Please see if you can reproduce this or something similar on your phone, just bear in mind that you will need to press firmly (not too hard but not soft).
The unfortunate thing about this problem is that it can be activated inadvertently while gripping the phone during normal operation, interrupting whatever you are doing for the time it takes to resolve itself.
This is literally the only issue I've had with the phone in the week I've owned it and I am considering whether or not I want to play russian roulette with exchange units (and other issues like bad screens and bad weak back buttons) because everything else seems to be perfect.
Video of the issue in action here:
http://www.youtube.com/watch?v=5gqqeVbePYA
Same thing happens with me on the swap unit I got today. Bummed like no other.
Tried replicating this with my device with (thankfully) no results.
one and one... I wonder how many other phones are affected then, and how many people have it but haven't noticed yet, e.g.; "you're holding it wrong".
Hm. Just tried to replicate this on my Nexus S, no issues.
Mine did the same thing at least twice a day. However, it has not happened again since the GRH78 update. (Knock on wood).
Have your received the update?
This just happened to me for the first time about an hour ago. I have the new update too, sadly.
Yes I have the update.
I can't replicate this problem, but nonetheless, it still happens.
I have this same problem with my back button. I can't replicate it but it just randomly happens to me. I have the update and I also tried using Paul's Tom and it still happens.
Sent from my Nexus S using XDA App
This happens with my back button.
Sent from my Nexus S using XDA App
happens to mine too, also the home button. doesn't bother me too much, though. and I also have the update.
I had something even weirder tonight.
I did a factory reset, then proceeded to install everything back on when I noticed that my home key wasn't doing its job at all. Still had the haptic feedback so the input was received, but it did absolutely nothing. So I did another factory reset and that seemed to have cured the problem. My home button is working again (but i still have the other problem from time to time)
Had it happen again inadvertently today, if you notice from my video the spot where it can be activated next to the Maps icon also happens to be conveniently where your finger ends up when swiping to unlock. I was holding the phone one handed and unlocking with my thumb and it triggered the problem. Might try for an exchange this week. It shouldn't behave this way.
For those of you who are experiencing it with your Back button, does the backlight turn off for 9 seconds on your Back button?
I don't know everything about how the hardware works but I'm guessing that there is some kind of short, the controller for the capacitive layer gets confused and resets. Could explain why it takes the same amount of time to come back to normal every time. It also seems like it might be related to case/screen flex, where pressing on a part of the case bends the capacitive layer just enough to short the circuit.
This issue came on my two days old Nexus S too, but with the back button. It has happened two times now. I think that's a software issue that come along with Gingerbread. It's something like it registering a touch and sometimes the OS think it was the buttons that were pressed...
ViLANDER said:
This issue came on my two days old Nexus S too, but with the back button. It has happened two times now. I think that's a software issue that come along with Gingerbread. It's something like it registering a touch and sometimes the OS think it was the buttons that were pressed...
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Does your back button black out for ~9 seconds?
I haven't had any button issues whatsoever since I got mine on the 24th.
No, more like two seconds.
Sent from my Nexus S using Tapatalk
selectormoldy said:
Does your back button black out for ~9 seconds?
Click to expand...
Click to collapse
No, more like two seconds.
Sent from my Nexus S using Tapatalk
Here's a new video shot today showing the issue occurring with only normal light touching:
http://www.youtube.com/watch?v=z6YFcOZwX2o
Also last night it happened while I was inserting a cable into the headphone jack.
I got my transformer today. All was well untill I started using browser. The screen flickers like crazy and sometimes has banding pattern. It is random but appears to affect all the different browsers that I have tried. Then I started using kindle. It works well in landscape mode but starts flickering like crazy if I use it in portrait mode. Is anyone else having this problem. Is ther any fix or I will have to RMA this?
Thanks
I get this problem with the browser from time to time. To make it go away, I always just hit the home button and re-open the browser. It's annoying but not a major frustration.
Are you able to make it go away with this method?
I'm experiencing the same issue with screen flicker. I first noticed it when opening and closing apps but now it just happens randomly. I will give it another day before RMA'ing it back to newegg.
Its just random and very irritating.Kindle is completely unusable in portrait mode but works perfectly in landscape mode.I dont know if this is a hardware issue or a software one.I am gonna wait till tomorrow then I will either RMA it with ASUS or return it to newegg.I got it after waiting for so long today and now this
Happens to me when playing Plants v. Zombies or online, I thought it was me seeing things...but I notice it more and more now :/
I don't want to have to return it, but I may end up doing it. Maybe later shipments will have this fixed...hopefully
Well I just wiped all the data in my transformer 3-4 times by pressing volume down and power button and the vol up. Somehow the flickering has reduced a lot from browsers now. Will check again tomorrow if it stays like this. but Kindle in portrait mode is still useless. Maybe its honeycomb or some software issue.
got a replacement unit because of the flickering. Now its completely gone, even in kindle or polaris office. I think its a hardware issue
HWLmRAC said:
got a replacement unit because of the flickering. Now its completely gone, even in kindle or polaris office. I think its a hardware issue
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thanks
I wil check and send it for RMA tomorrow.
Hoping this is something someone will have some insight on.
My phone is auto-rooted. I've been noticing that there's been a bit of a delay between pressing the power button and the screen coming out of sleep. However, I didn't think it was a huge issue.
Today I pressed the power button and stared at a blank screen for 5 seconds, before seeing this fuzzy pink and blue screen before the lock screen showed up. Tried the process again several times, same fuzzy screen.
Help, please! Thanks!
What method did you use to root. I'd flash it back to stock and see if you still have the problem. If you do its hardware related and you'll probably have to rma it.
jd1639 said:
What method did you use to root. I'd flash it back to stock and see if you still have the problem. If you do its hardware related and you'll probably have to rma it.
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Click to collapse
I used cf-auto-root. What should I be using to flash it back to stock?
This http://forum.xda-developers.com/showthread.php?p=47156064
If you have questions just ask
virgostar said:
Hoping this is something someone will have some insight on.
My phone is auto-rooted. I've been noticing that there's been a bit of a delay between pressing the power button and the screen coming out of sleep. However, I didn't think it was a huge issue.
Today I pressed the power button and stared at a blank screen for 5 seconds, before seeing this fuzzy pink and blue screen before the lock screen showed up. Tried the process again several times, same fuzzy screen.
Help, please! Thanks!
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Click to collapse
You should definitely send it back in for a warranty exchange. It is known to be a hardware defect. Several others has had this issue.
This issue isn't Nexus 5 specific. If you search the internet then you'd see ton of other phones with this exact problem. I have yet to read of anyone with a solution other than getting a new phone via warranty exchange.
Even if you change the screen the problem will still be there. I believe it may be a bad screen ribbon connector.
sent from my neXus 5
Hey guys, i'll try to explain the situation as best i can below, hopefully someone can work out what is wrong.
My phone is about 16 months old. About 2 months ago i dropped it twice within the space of a couple weeks. There were a few cracks along the screen, however it wasn't very noticeable and i wasn't going to bother having it fixed. The problem started a couple of weeks ago when i went to grab it out of my pocket, however i found out the screen was black and it wouldn't turn on. I don't really know how to describe it but it was acting very strange...
- The screen would have white/gray bars all over it then turn off, then it would do the same with very thin vertical lines that were white/gray/other colours...
- When i get the screen on, it generally turns off again within 30 seconds, however it can stay on for a few minutes.
- If the screen is on and i press the lock button, it almost certainly won't come back on.
- Restarting the phone or holding the power and volume button nearly always gets the screen to come back on. It often then restarts but turns off again shortly after.
- The phone is otherwise still working when the screen goes off; the notification light stays on and i hear messages etc coming through
- The backlight often stays lit, revealing a gray screen opposed from total black. Sometimes it does not stay lit however.
- When the screen came on it was often unresponsive to touch
I had the screen replaced yesterday by a phone repair shop and the phone is still not right. I have factory reset the phone and also wiped the partition cache. Other than that it is still not working. IT seems to be working better... The screen always seems responsive to touch when it is on, and it doesn't seem to be turning off as often. It generally starts up and works fine when i start up by holding the power button and down volume button together... However even still it sometimes just flashes up with a few thick white/gray and black lines on the screen..
Does anyone know what can be causing this and how i can resolve it? If you need any more information please let me know and i will try provide it. I could try get some pictures of what the screen is doing when i finish work. Thanks guys, i appreciate any input.
EDIT: I managed to get a pic of what i mean by the thin vertical lines all over the screen. This just appeared when i tried to restart the phone after it the screen had once again stopped working. The imgur link is gIFMGD6
Anyone have any ideas?
Hey, did you ever figure this problem out? My phone just started doing the same thing. Can't find much info about it.
angrysammich said:
Hey, did you ever figure this problem out? My phone just started doing the same thing. Can't find much info about it.
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Yeah, i had the screen fixed hoping it would fix it, however that didn't work. Turns out it was the motherboard, don't know what was wrong with it in particular other than it was simply going faulty. Had someone replace the motherboard on it for $50 and have had zero problems since! Hope that helps you.
Thanks for the response. I tried replacing the screen too with no luck. Unfortunately the same place that replaced the screen said it would cost $400 to replace the motherboard!!! The phone cost less than that so it looks like I'm gonna buy a new one.
ClangaBanga said:
Yeah, i had the screen fixed hoping it would fix it, however that didn't work. Turns out it was the motherboard, don't know what was wrong with it in particular other than it was simply going faulty. Had someone replace the motherboard on it for $50 and have had zero problems since! Hope that helps you.
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I have a brand new S6. I have a very serious issue with it. Every 30 min or more often sometimes it becomes unresponsive and I have to wait 10-15 sec to use it again. The touch screen is completely unresponsive, if I press the power button it locks and if I press it again it unlocks and the screen is very dim and still unresponsive.
I tried installing a custom rom hoping it's a software issue but it still does it.
any solutions? is it definitely a hardware issue?
solution: if you're having problems like that this early, I would take it back and get a replacement
1qazwsx4 said:
solution: if you're having problems like that this early, I would take it back and get a replacement
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Yes but now warranty is voided I'm guessing.