Nexus S - Random Reboots, GPS and Compass issues? - Nexus S Q&A, Help & Troubleshooting

Hey,
i know this has been discussed in many threads..just want to have some answers.
i bought my Nexus S a few months ago, it's the I9020 not I9023, from UK.
i really love the phone itself, it's just awesome. had a htc hero before.
but i hate those random reboots, happens to me ~1 time per day. the screen wents really dark and a never ending bootloop happens. have to pull out battery to get it back to work, most times i don't even notice this and the phone is dead after a while of bootlooping... no fix yet right? anyway i "can" live with this but hope to get a fix soon...
GPS and Compass were unuseable since i have it. even my hero has a faster and especially safer GPS-Fix, GPS on Nexus S just loose fix every few seconds and compass does not jump around 50-100°. THIS really sucks! I have already searched around on google and XDA and wherever if this is a hardware or software issue and if there is a possible fix for it but i haven't found a real answer yet and this is what i want to know now.
is this hardware or software related?
is there a fix possible?
like i said, love the phone itself but these issues would make me resell it...
hope i'll get some answers and don't be rude, my english issn't the best.
Best regards and happy easter
Flo
edit: im using latest CM7 with latest Netarchy-Kernel with no additions.

The boot loop/reboot problem is definitely a CM7 issue. None of the other ROMS have this problem.
Sent from my Nexus S using XDA Premium App

Vandam500 said:
The boot loop/reboot problem is definitely a CM7 issue. None of the other ROMS have this problem.
Sent from my Nexus S using XDA Premium App
Click to expand...
Click to collapse
Thanks! so they will probably fix it soon
but whats with the GPS/Compass issues?
that really really sucks! can't use it at all...

floomat said:
Hey, i know this has been discussed in many threads..just want to have some answers.
Click to expand...
Click to collapse
You could still have bumped an older thread, though. Like mine: http://forum.xda-developers.com/showthread.php?t=1035005.
I think if all the people with GPS problems could get together in one thread (needn't be mine, of course, there's lots), this issue would get more exposure and eventually be fixed.
floomat said:
is this hardware or software related? is there a fix possible?
Click to expand...
Click to collapse
No idea, but since the Nexus One and the Galaxy S with 2.3.3 have similar issues, I'm still hoping it's software. There is no known fix at this time.

fallenguru said:
...
I think if all the people with GPS problems could get together in one thread (needn't be mine, of course, there's lots), this issue would get more exposure and eventually be fixed...
Click to expand...
Click to collapse
i guess you are right, and im doing my share here. i have at least 2, 3 random reboots everyday, even if its a clean install, everything wiped. there's something buggy in every cm7 based rom

I guess its the radio problem, for the gps,
Sent from my GT-I9003 using Tapatalk

Related

My Screen keeps turning on by itself!

when i have my phone locked and im not even touching it, every few minutes the screen will turn on and sit there for around 30 seconds then will turn back on a few mins later, this is very annoying and im sure uses a ton of battery over the course of a day, im running leedroid 3.1.2 and it used to do it on 3.1.1 so idk if its rom related
Are you sure your not getting notifications??or if any app is causing it (alerts?)?
hyun18 said:
Are you sure your not getting notifications??or if any app is causing it (alerts?)?
Click to expand...
Click to collapse
No thats the weird thing, i have no notifications at all when this happens
scottrod said:
No thats the weird thing, i have no notifications at all when this happens
Click to expand...
Click to collapse
Check for any stray apps. Install "Battery history for GB" app from market and check for apps that are using "wake lock" excessively.
I had a similar problem with my inspire. It seemed to be caused by a faulty usb cable. After I plugged my phone into my car charger it started working fine.
I have an Inspire 4G with the same problem. I doubt that it is an app, because I changed the rom 3 times so far. And with every one of them, the problem persists. Anyway, i'm trying the Battery log now.
kevin_3_57 said:
I have an Inspire 4G with the same problem. I doubt that it is an app, because I changed the rom 3 times so far. And with every one of them, the problem persists. Anyway, i'm trying the Battery log now.
Click to expand...
Click to collapse
Do you have any apps that you set up profiles for, i.e. Llama? They can be buggy sometimes with the screen commands.
I have the same problem. Going to have to waste my upgrade in august for a new inspire. I am trying battery history for gb now. IF anyone has any ideas, please lets us know. This is absolutely ridicolous.
diablo009 said:
Check for any stray apps. Install "Battery history for GB" app from market and check for apps that are using "wake lock" excessively.
Click to expand...
Click to collapse
That app isnt on the market, at least not that i can tell. I found one in the desire hd forum.
gho5t82 said:
That app isnt on the market, at least not that i can tell. I found one in the desire hd forum.
Click to expand...
Click to collapse
In my signature (the "here" link after you see "Targeting Battery Drain").
Thank u very much.
Sent from my Inspire 4G using XDA Premium App
Simba501 said:
In my signature (the "here" link after you see "Targeting Battery Drain").
Click to expand...
Click to collapse
The links in your sig are excellent. They should be required reading before anyone starts a "My Battery Life Sucks" thread.
meiguoguizi said:
The links in your sig are excellent. They should be required reading before anyone starts a "My Battery Life Sucks" thread.
Click to expand...
Click to collapse
Thanks, hopefully people will notice them and check them out. That's my aim. Surely they'll help someone.
Sent from the most interesting device in the world.
annoying screen randomly turning on
Hey I've been having the same issue, my SGS I9000 international version keeps turning the screen on by itself randomly, I've flashed my phone back to stock Eclair 2.1 and then I went to Froyo, Cyannogen mode 7, ICS rom which I forgot the name of it, and then I'm running on the new value pack now which is 2.3.6XXJW4 however nothing has solved this damn problem, my screen keeps turning on and it's killing my battery, help please..!! I've tried to see if the sensor is not working, however I believe it's something else.. please let me know if someone has fix for this..!
I'm running LeeDroid v5.1.1 and haven't experienced this yet. I've been running it close to 2 weeks now with no real issues. Just an occasional lag spike on wake up.
Sent from my Inspire 4G using Tapatalk 2
No such problems like that for me.maybe someone is trying to contoll your phone?? Lol jk
Sent from my Inspire 4G using XDA
fixed
ok peeps been searching this for a week now n ive solved i have htc one s n screen random turns on .its one of 2 things no1 is usb port clean it out n blow dust out of it and no2 is change your recovery I guarantee one of these is the issue to check if it is usb port plug in charger n wiggle it and if screen comes on its that one

The bluetooth problem:

Could anyone who understands the inner workings of the CM and chopsticks crews shed some light on the bug resolution process.
I'm particularly interested in the bluetooth audio problems when making or receiving a call on the cars BT system. Seems it's wide spread and discussed on many threads but I've never seen it mentioned outside of forums like XDA and other Android user forums. Do you think it is on their list? Can someone post a link to a bug reporting site. I have bugzilla but I think thats for the AOKP roms .
Nobody?
Sent from my SAMSUNG-SGH-I727 using xda premium
stoopendis said:
Nobody?
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Someone correct me if im wrong but isnt BT kernel related??? If so BT wont be stable until samsung releases a JB kernel for our phone
Sent from my SGH-I727 using xda app-developers app
Bluetooth
I also use the Bluetooth in my car and would like for someone to post any way on how to fix it. I'm using orthus 3 ROM works great.
skyrocke8 said:
I also use the Bluetooth in my car and would like for someone to post any way on how to fix it. I'm using orthus 3 ROM works great.
Click to expand...
Click to collapse
If there was a fix it would be widely known already. From what roger_n posted in the Paranoid Android thread (I think it was that one) the issue is in audio routing, not BT audio, and needs to be fixed by a core CM dev, as it's not skyrocket specific.
rpr69 said:
If there was a fix it would be widely known already. From what roger_n posted in the Paranoid Android thread (I think it was that one) the issue is in audio routing, not BT audio, and needs to be fixed by a core CM dev, as it's not skyrocket specific.
Click to expand...
Click to collapse
So the fact that it's been around so long is because these core CM devs are super busy..or are they even aware there IS a problem, or is it just low pri.
I can't speak for the devs, but I do believe it's a time issue, not that they don't know about it.
rpr69 said:
I can't speak for the devs, but I do believe it's a time issue, not that they don't know about it.
Click to expand...
Click to collapse
Well here's hoping they find the solution soon. I'm a little concerned about a work-around I've heard about where you turn off the blue tooth and then back on after the initial connection....Very dangerous while driving. And costly too. Here In B.C. there's a $175 fine for fiddling with your cell phone while driving.
stoopendis said:
So the fact that it's been around so long is because these core CM devs are super busy..or are they even aware there IS a problem, or is it just low pri.
Click to expand...
Click to collapse
Most likely a low priority, as there is not a Samsung released JB rom for the Skyrocket.
stoopendis said:
Well here's hoping they find the solution soon. I'm a little concerned about a work-around I've heard about where you turn off the blue tooth and then back on after the initial connection....Very dangerous while driving. And costly too. Here In B.C. there's a $175 fine for fiddling with your cell phone while driving.
Click to expand...
Click to collapse
I know it's lame, but what I ended up having to do in this issue was to even before I moved out of park I would disconnect and reconnect my BT. Often times though I found that just switching off the car radio (BT enabled Parrot Rythm-N-Blu), remove the face plate, count to 15 and put the face plate back on then turn the radio back on would do the "trick."
MasterDecker said:
Most likely a low priority, as there is not a Samsung released JB rom for the Skyrocket.
I know it's lame, but what I ended up having to do in this issue was to even before I moved out of park I would disconnect and reconnect my BT. Often times though I found that just switching off the car radio (BT enabled Parrot Rythm-N-Blu), remove the face plate, count to 15 and put the face plate back on then turn the radio back on would do the "trick."
Click to expand...
Click to collapse
I can pull down the menu and toggle BT easier than I can dial a number while driving...and yes, Ontario has the same fines.
aii for the last time just use a different rom. im using JB official by CM9 for skyrocket - stable version 2.
it's no cm10 but full BT car audio talk the works!!! it works, end of story cm9 SOLD!!!
Try the new official nightly
Sent from my SGH-I727 using xda app-developers app
AOK now. Perhaps we can have this thread shut down.
Sent from my SAMSUNG-SGH-I727 using xda premium
There's already similar posts on this. CM10 doesn't have the fix yet, if you want a working BT grab the official CM9 stable version - I've reverted back to as I have the same issue as you ie: car BT is a big deal for me.
charbar85 said:
There's already similar posts on this. CM10 doesn't have the fix yet, if you want a working BT grab the official CM9 stable version - I've reverted back to as I have the same issue as you ie: car BT is a big deal for me.
Click to expand...
Click to collapse
Fixed in CM10 as of last Wednesday.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Nexus 5 stutters and has audio distortion when using only YouTube

I'm on my third Nexus 5 that has had issues, and every single one of them have had this one. When using YouTube the video is jerky and stutters, and randomly there will be audio distortion and pops from the speaker. This is the third Nexus 5 I've had with this issue, and nothing I find can fix it. I can barely find any info on the internet about it.
From what I can tell it is limited to YouTube. The thing is, my old S2 on 4.1.2 had no such issue. None of my other electronics have any issues with YouTube to the degree this does. I'm past believing it is an issue with my phone(though it might be), because as I said, I'm on my third Nexus 5 with this issue.
Has anyone else had this issue? What are my options in trying to fix it? I've had such a bad experience with the Nexus line I'm close to giving up and buying a different phone. This is driving me crazy.
I hope someone can help. Thanks.
Sent from my Nexus 5 using Tapatalk
YouTube works fine on mine.
What speed is your Internet connection? And i assume the app is up to date?
Again i have no problems here with mine
Sent from my Nexus 5 using Tapatalk
Ben36 said:
What speed is your Internet connection? And i assume the app is up to date?
Again i have no problems here with mine
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
App is up to date, and my internet speed is at least 10mbps. I have 30 at home and have the same issues. It does this at home, here at work, and on 4G. But it couldn't be the internet connection as it works fine on my old phone and other devices.
Here's some more info.
Stock, unrooted, stock kernel, 4.2.2. I've been tempted to root and unlock the boot loader to install a new kernel and see if that helps, but I'm not used to rooting Nexus devices and don't want to make it difficult to upgrade to 4.4.3 when its released. Hopefully that will fix this issue, but Google has been radio silent on it so I don't want to put all my eggs in one basket.
Sent from my Nexus 5 using Tapatalk
Ixlair said:
App is up to date, and my internet speed is at least 10mbps. I have 30 at home and have the same issues. It does this at home, here at work, and on 4G. But it couldn't be the internet connection as it works fine on my old phone and other devices.
Here's some more info.
Stock, unrooted, stock kernel, 4.2.2. I've been tempted to root and unlock the boot loader to install a new kernel and see if that helps, but I'm not used to rooting Nexus devices and don't want to make it difficult to upgrade to 4.4.3 when its released. Hopefully that will fix this issue, but Google has been radio silent on it so I don't want to put all my eggs in one basket.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I assume by 4.2.2 you meant 4.4.2
Try clearing data and cache on the YouTube app, if that doesn't help try uninstalling/uninstalling updates and reinstalling/reupdating.
Letharqy said:
I assume by 4.2.2 you meant 4.4.2
Try clearing data and cache on the YouTube app, if that doesn't help try uninstalling/uninstalling updates and reinstalling/reupdating.
Click to expand...
Click to collapse
Yeah, 4.4.2. Sorry. I've already tried that stuff. I've even tried factory resetting the phone. I'm seriously at a loss for what to do as far as fixing it.
Sent from my Nexus 5 using Tapatalk
Ixlair said:
Yeah, 4.4.2. Sorry. I've already tried that stuff. I've even tried factory resetting the phone. I'm seriously at a loss for what to do as far as fixing it.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Are you certain that it isn't just the video being like that? If you've had this problem over a few devices, you're really unlucky.
Letharqy said:
Are you certain that it isn't just the video being like that? If you've had this problem over a few devices, you're really unlucky.
Click to expand...
Click to collapse
I wish it was just specific videos but it's all of them. Happens more often in HD videos.
Ixlair said:
I wish it was just specific videos but it's all of them. Happens more often in HD videos.
Click to expand...
Click to collapse
If it was some sort of hardware issue I don't see why it would only affect YouTube.
Letharqy said:
If it was some sort of hardware issue I don't see why it would only affect YouTube.
Click to expand...
Click to collapse
Exactly. It's why I've ruled it out being a hardware issue, because this has happened to two other Nexus 5's I've been in possession of. It's so weird.
I've unlocked the bootloader, rooted it, all the fun stuff. I'm gonna try a new kernel to see if that will fix it.
Ixlair said:
Exactly. It's why I've ruled it out being a hardware issue, because this has happened to two other Nexus 5's I've been in possession of. It's so weird.
I've unlocked the bootloader, rooted it, all the fun stuff. I'm gonna try a new kernel to see if that will fix it.
Click to expand...
Click to collapse
Just an update, yep, that didn't work. Still happens. I think by the end of the year I'm going to get a different phone, I'm done dealing with this. I'll put it with it until then. Thanks for the help.
Ixlair said:
I'm on my third Nexus 5 that has had issues, and every single one of them have had this one. When using YouTube the video is jerky and stutters, and randomly there will be audio distortion and pops from the speaker. This is the third Nexus 5 I've had with this issue, and nothing I find can fix it. I can barely find any info on the internet about it.
From what I can tell it is limited to YouTube. The thing is, my old S2 on 4.1.2 had no such issue. None of my other electronics have any issues with YouTube to the degree this does. I'm past believing it is an issue with my phone(though it might be), because as I said, I'm on my third Nexus 5 with this issue.
Has anyone else had this issue? What are my options in trying to fix it? I've had such a bad experience with the Nexus line I'm close to giving up and buying a different phone. This is driving me crazy.
I hope someone can help. Thanks.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Hiya,
Im having this issue as well. Some of the videos have disortion and stutters, but its not in youtube app. When I play videos form the websites it happens but, not in all of them. Dont know why some are ok and others dont. Sometimes its really annoying, especially when it stutters a lot in the playedback video. I do not know if its a hardware or a software issue.
EDIT:
Just checked the same video in Android Authority app and in Youtube app. In the first app audio stutters and being a wee bit choppy, in Yt however, everything is fine. Audio is clear, no stutters at all. So I assume its software issue and maybe audio codecs dont play well with third party apps. Also, I dont think there is a solution to this problem.
Sent from my Nexus 5 using XDA Premium 4 mobile app

[Q] [FIXED] Camera sound Nexus 5 horrible after update 4.4.3

Hi there,
Recently i've updated my Nexus 5 to Android 4.4.3. (from stock 4.4.2 rooted)
Every time after updating to 4.4.3 my camera sound is horrible (like it's recording underwater).
I've used zip files (after wiping) to flash without any succes.
When i used my backup of 4.4.2 the problem was gone again. So the hardware isn't broken or anything.
Now i've sideloaded the official factory image (4.4.3) after a full wipe and still the problem exists.
How is this even possible? Is there any way to fix this?
Thanks for helping in advance
PS: i've contacted Google but their e-mail in bad translation didn't help me. They told me to do a factory reset lol
Solution
FIX by "chdloc":
http://forum.xda-developers.com/showpost.php?p=54369239&postcount=53
Flashable ZIP by "spacetaxi":
http://forum.xda-developers.com/showpost.php?p=54517359&postcount=67
See this thread for ongoing developments of this fix:
http://forum.xda-developers.com/google-nexus-5/general/mod-camcorder-audio-quality-fix-t2837930
This works on stock Android 4.4.4 on Nexus 5. Nobody but yourself is responsible if you brick your own phone.
Credits to these guys!
Same here... It's software bug. I've tried everything but sound is still horrible.
zaykos said:
Same here... It's software bug. I've tried everything but sound is still horrible.
Click to expand...
Click to collapse
Thanks for your reply man! I really thought i screwed up my phone somehow without knowing it.
Do you know by any chance if there is a way to fix this? This topic was hard to google/search since I only got stuff about the previous camera bug. Or maybe my "tech English" isn't sufficient.
The issue is ongoing. We thought 4.4.3 was going to fix it but evidently not. There are no other real fixes
Sent from my Nexus 5 using Tapatalk
rootSU said:
The issue is ongoing. We thought 4.4.3 was going to fix it but evidently not. There are no other real fixes
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I never had this issue on previous android versions and I've had my Nexus shortly after the release. I honestly think this is a new bug but I could be wrong.
If there are no fixes I need a new phone or my money back.
Dutch-Android said:
I never had this issue on previous android versions and I've had it shortly after the release. I honestly think this is a new bug but I could be wrong.
If there are no fixes I need a new phone or my money back.
Click to expand...
Click to collapse
The noise cancellation bug has been around since day 1, when I got my N5. Not everyone notices because it acts differently depending on the environment the videos are recording in. It also effects calls.
There's no fix right now. Try and get your money back if you like.
Sent from my Nexus 5 using Tapatalk
-NVM
Yes, this is new bug, no discussion. I've made more than thousand vids with my N5 so I'm familiar with "old" sound bug, but this new one wich came with 4.4.3 is much worse than issue from previous one and make my Nexus completly useless as camera.. It sounds like underwater.
zaykos said:
Yes, this is new bug, no discussion. I've made more than thousand vids with my N5 so I'm familiar with "old" sound bug, but this new one wich came with 4.4.3 is much worse than issue from previous one and make my Nexus completly useless as camera.. It sounds like underwater.
Click to expand...
Click to collapse
It's the same bug alright. I have no doubt. Perhaps it sounds different to you on your phone because they made it worse.
I can say with a strong degree of certainty that it is the same bug though, because the "old" bug you refer to was due to a poor noise cancellation issue. This bug went away for me when I fitted a slickwraps skin that covers my noise cancellation mic. ...and after upgrading to 4.4.3, I still don't have any issues whilst that secondary microphone is covered. My videos are as expected.
Sent from my Nexus 5 using Tapatalk
It's much worse that it was.. As I said, my Nexus is now useless as digital camera.. Or it was useless, because I've flashed 4.4.2 again.
zaykos said:
It's much worse that it was.. As I said, my Nexus is now useless as digital camera.. Or it was useless, because I've flashed 4.4.2 again.
Click to expand...
Click to collapse
Yeah maybe it is much worse but I'm confident it's the same bug never-the-less
Sent from my Nexus 5 using Tapatalk
So this bug is there since the beginning? How is it possible that multiple users experience the same problem after updating to 4.4.3?
I think it's a similar bug, but new.
Going to flash 4.4.2 again cause I need my camera.
I've sent another email to Google. I'll put the reply here.
Thanks for all the replies everyone! Hope someone finds a solution.
zaykos said:
Yes, this is new bug, no discussion. I've made more than thousand vids with my N5 so I'm familiar with "old" sound bug, but this new one wich came with 4.4.3 is much worse than issue from previous one and make my Nexus completly useless as camera.. It sounds like underwater.
Click to expand...
Click to collapse
Exactly this!
Dutch-Android said:
So this bug is there since the beginning? How is it possible that multiple users experience the same problem after updating to 4.4.3?
I think it's a similar bug, but new.
Going to flash 4.4.2 again cause I need my camera.
I've sent another email to Google. I'll put the reply here.
Thanks for all the replies everyone! Hope someone finds a solution.
Click to expand...
Click to collapse
It's the same bug but worse. @zaykos shared with me one of his videos and I can confirm it sounds the same as pre-4.4.3 video's I've seen. It's not a new bug.
Sent from my Nexus 5 using Tapatalk
rootSU said:
It's the same bug but worse. @zaykos shared with me one of his videos and I can confirm it sounds the same as pre-4.4.3 video's I've seen. It's not a new bug.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thanks for the help guys! Now back on 4.4.2.
I'll probably have to return my phone, wait couple of weeks and get a replacement. Sucks.. Thanks Google!:good: :silly:
Dutch-Android said:
Thanks for the help guys! Now back on 4.4.2.
I'll probably have to return my phone, wait couple of weeks and get a replacement. Sucks.. Thanks Google!:good: :silly:
Click to expand...
Click to collapse
That's not going to work. The replacement will have the same issue so what's the point?
Sent from my Nexus 5 using Tapatalk
rootSU said:
That's not going to work. The replacement will have the same issue so what's the point?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
So every Nexus 5 has this problem?
Dutch-Android said:
So every Nexus 5 has this problem?
Click to expand...
Click to collapse
Yeah. It's a software bug. Some people notice it more than others and it isn't noticeable in all environments.
Sent from my Nexus 5 using Tapatalk
I don't have this issue before or after 4.3
Sent from my Nexus 5 using XDA Premium HD app
rootSU said:
Yeah. It's a software bug. Some people notice it more than others and it isn't noticeable in all environments.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
But how come it wasn't there on my 4.4.2 or as you described it, wasn't hearable?
I am a music producer. I always use my phone to film my latest creations to send them to friends via whatsapp. Never had any issues. First was good, now it's absolutely useless. I film exactly from the same spot in my studio. There should be a way around to get the sound back from 4.4.2 right? Some custom rom or whatever?
Thanks for all your answers man!

[Q] Sensitivity, tap instead of swipe

Hi guys, i really like the phone but I have one major problem with it. Sometimes the screen randomly thinks my finger is tapping instead of swiping.. So when scrolling through a list, it doesn't scroll through the list, but rather taps the links. I compared it with my M8 and its definitely a huge difference
Sent from my One using XDA Premium 4 mobile app
Seems we are paying the price of being seduced by this sh****ty phone:
https://forums.oneplus.net/threads/issues-with-my-and-many-others-opo.54770/
https://forums.oneplus.net/threads/serious-touch-problem.59264/
https://forums.oneplus.net/threads/opo-touch-screen-issues-works-only-sometimes.62253/
Some of this links are more related to your specific issue, the other less; but in general you got the idea that the touch screen is ....(put your own words after the beeeep)
Everything works fine for me on my device. Maybe you should try to get the device exchanged or only contact the support for more information.
area. said:
Everything works fine for me on my device. Maybe you should try to get the device exchanged or only contact the support for more information.
Click to expand...
Click to collapse
sweet advice from you.
I would really recommend to look at oneplus forum.....very interesting reading
Just to sum up, the customer support in OnePlus is nearly non-existend.
I have seen the reports that someone with RMA ticket number 98 (can you imagine, just in first hundred) does not have any reply from them already 3 weeks.
God im seriously thinking about keeping my M8...
I am also experiencing the tap instead of swipe bug. Its a bit annoying. I love the potential of this phone and hope that Cyanogen will get all the kinks fixed. Maybe that's one of the real reasons for the official release not taking place.
Sent from my One using XDA Premium 4 mobile app
OuncE718 said:
I am also experiencing the tap instead of swipe bug. Its a bit annoying. I love the potential of this phone and hope that Cyanogen will get all the kinks fixed. Maybe that's one of the real reasons for the official release not taking place.
Sent from my One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thats the only reason I'm gonna sell my M8 and keep the OPo, because im confident that CM can really sort out those bugs, or the community can fix them themselves
Radixtrator said:
Hi guys, i really like the phone but I have one major problem with it. Sometimes the screen randomly thinks my finger is tapping instead of swiping.. So when scrolling through a list, it doesn't scroll through the list, but rather taps the links. I compared it with my M8 and its definitely a huge difference
Sent from my One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Are you by any chance having the issue when not holding the phone in your hand? There seems to be some sort of grounding problem(?) when the phone is on e.g. a pillow which did not exist before the update pushed in the beginning of july. Apparantely CM is working on fixing it again.
d4fseeker said:
Are you by any chance having the issue when not holding the phone in your hand? There seems to be some sort of grounding problem(?) when the phone is on e.g. a pillow which did not exist before the update pushed in the beginning of july. Apparantely CM is working on fixing it again.
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Yup its especially bad when not holding the phone. And its gone when connected to a charging cable.. Still sometimes its buggy even when holding the phone.. I do use a case though..
Radixtrator said:
Yup its especially bad when not holding the phone. And its gone when connected to a charging cable.. Still sometimes its buggy even when holding the phone.. I do use a case though..
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There is no fix yet, but for your reference I am linking to the corresponding CM bug reports.
https://jira.cyanogenmod.org/browse/BACON-169 (resolved as duplicata)
https://jira.cyanogenmod.org/browse/BACON-55 (pending fix)
Radixtrator said:
Thats the only reason I'm gonna sell my M8 and keep the OPo, because im confident that CM can really sort out those bugs, or the community can fix them themselves
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I really hope they do rectify these issues. Cause I'm kind of regretting selling my Nexus 5. I mean this hardware is superb and I love the feel of the sandstone back. The software is just not ready for the masses.
I can't wait till the software is bug free. This phone will be a beast!
Sent from my One using XDA Premium 4 mobile app
RalphLauren said:
sweet advice from you.
I would really recommend to look at oneplus forum.....very interesting reading
Just to sum up, the customer support in OnePlus is nearly non-existend.
I have seen the reports that someone with RMA ticket number 98 (can you imagine, just in first hundred) does not have any reply from them already 3 weeks.
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I am looking at the forums. And: for me, the support responded to my questions within 24h in 3 of 4 cases. That's my personal experience.
I think you should try it. If this does not work: give your request an update. Or two. Or three. And then, if all that doesn't work, either: make pressure on the public forums. THEN you can/should be upset.
area. said:
I am looking at the forums. And: for me, the support responded to my questions within 24h in 3 of 4 cases. That's my personal experience.
I think you should try it. If this does not work: give your request an update. Or two. Or three. And then, if all that doesn't work, either: make pressure on the public forums. THEN you can/should be upset.
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I'm very happy for you and wish that the support was satisfactory in the cases of my interaction with OPO.
here are 2 videos:
1 - about grounding problem:
first part of video i have OPO in my hand (6 touch) second part on the bed (difficult to reach 2 touch).
https://drive.google.com/file/d/0B7BSKYMyAho3YVVTbzhtbEtmeTg/edit?usp=sharing
2 - fast typing issue:
here you can see how fast touch are recognized by OPO as swype:
http://youtu.be/CkHYdvwf_xM (please see it fullscreen with hd quality)
Ciao
Hello, anyone knows if in the end a solution was found? I have this problem even with the latest update of cyanogenOS.
Someone could tell me if this problem is common? Because I'm considering opening a one RMA support, as in different upgrades they have not solved ...
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abelbus said:
Someone could tell me if this problem is common? Because I'm considering opening a one RMA support, as in different upgrades they have not solved ...
Enviado desde mi 1+1 con tapatalk
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Yes it's common, i have this issue as well. I think it happens when the phone stutters/lag, the swipe turns to a tap. My solution is to flash fast, lag-free ROMs, reducing the incidents. You should try jgcaap Lag-free CM13 ROM and see if it gets better, it worked for me.
Thank you very much for your advice, I'm testing this rom, and doing very well not have lag or loses touch for now.
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