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Captivate's touch buttons activate on their own?

Hi all, I'm wondering if anybody else has seen or heard of an issue like this.
I just bought a captivate from a person on craigslist, everything seemed fine when I was there checking the phone out (sim worked, perfect condition, etc) but now that I've got it home and been using it for a day I've noticed that the bottom touch buttons sometimes click on their own. Meaning I don't need to even touch any part of the bottom button area and the buttons activate. As you can imagine this is pretty frustrating, when you're in an app and all of a sudden the home button activates and brings you out of the app. It usually seems like the home button is the most susceptible, and sometimes will go crazy and keep clicking itself for 10-20 times in a row.
So far I've found no rhyme or reason as to why it's doing this and haven't been successfully in getting it to stop. I'm curious if anybody else is having an issue like this, and if so what did they do? I'd probably just return it to an AT&T store for a new unit, but I'm worried about trying to return the phone as a defective unit as I wasn't the original purchaser.
Any suggestions or ideas?

When I went to up switch my phone at best buy they're was a brand new phone that they took out oh the box for me that continuously hit the home button. You could see the back light of the button rapidly turn on and off
Sent from my SAMSUNG-SGH-I897 using XDA App

I had this same problem on my first captivate, swapped it out and had the issue again except with the search button. Swapped it out again and finally got one without the problem.
Sent from my SAMSUNG-SGH-I897 using XDA App

Thanks all, so it seems like it may be not just my specific unit, which I guess is good.
Now I'm just nervous about attempting to return the phone to AT&T for a swap out as I'm not the original purchaser. Anybody have any problems when doing something like this?

Mine does this too (search button), but strangely only under very specific conditions.
You can try AT&T's warranty exchange service, but there's a 10000:1 chance of getting it exchanged in the store without the original purchase receipt.

So, those 10000:1 odds? Ya... didn't happen. I took it in tonight and I said I was having problems with my captivate having the buttons activate own their own and they seemed interested, then found out that I didn't buy it from the store and pretty much stopped all trouble shooting and said they couldn't cover it and referred me to a "AT&T device support center". So that'll be my next step, or trying the warranty exchange service, this is the first I've heard of it.
Also what specific conditions does your search button activate?

On launch day, my first Captivate did that right in the store, it took 30 minuets and letting both the guy who sold me the phone and even the store manager see the phone kept doing that. Took it home and tried to charge it *left it charging for 6 hours and never got more then 84% charged*, returned it because the home button went off 20 - 30x in less then a minuet.. Now the second one works perfectly but I have to be careful sometimes I hit the search button with my hand!
HTH,
Charlie

I had the same problem and was able to fix it by upgrading to JH3. See my post here: (remove spaces) h t t p://forum.xda-developers.com/showthread.php?t=767666

mine is doing this randomly and i have to phsysically hit the home button to make it stop. Anyone have any idea why this is happening? I don't remember seeing this when i had the case on but last few days i've been carrying it around without a case, it has gone crazy a few times

Spastic search button
I had the same problem with my search button. It only happened occasionally and didn't seem like a big deal. When it started happening more frequently, I went to the store and they pretty much dismissed it as my fault. Should have pushed it further, but it wasn't horrible yet. Finally got so bad I couldn't deal with it any more so went back to the store (not out of my 30day exchange) and they got on the phone with their warranty company and a new one is being sent out. I hope it doesn't have worse problems.

[Q] Sensation Resetting Constantly?

Ive had this sensation since day one it came out and ever since it was doing light resets showing the HTC splash and going back to the main home screen but now its become much more intense. it does a full restart and everything. I get all the splashes, the TMO one and the HTC one. And it takes forever for it to restart too! It happened to me once while i was on the phone randomly. and other times just when it was chillin in my pocket.
I put ADW Launcher on there but i hope that isnt the reason why it is doing this. My guess is that im killing the memory forcing it to restart but that shouldnt be the case if it is just in my pocket.
Let me know if you guys have had the same issue too.
I will be taking my phone back to my store whilist fighting the 50$ BS restocking fee. Ive had this thing for 4 days and its giving me problems just like the G2x! Ive had so many phones this past 3 months and its become a pain.

Exact the same issue here, and seeing other posts on this forum, we are not the only one... Shop where I bought the phone YESTERDAY (in Holland), does not wan to replace it or return my money, guy just wants to repair it? OK, that's a dodgy side of the shop, but I believe that HTC should do something about this. I think that since yesterday, I have sent about 30 'Abnormal reset' reports. The phone prompted me to send this to HTC and I did.
I hope that you can resolve your issue. Maybe an idea - I have Lebara prepaid card - and it happens every 2 minutes that the phone resets itself. Maybe if you try another card - you might get better luck - but that should not be the point - we just want to use our own sim-cards, right?
If you manage to get the solution - please let me know. Cheers and good luck!!!!

Mine seems to reboot the ui constantly as well. At first it seemed like it was only when I installed large batches of apps. Now I've seen it when closing the browser, closing angry birds, after leaving the settings menu... It seems completely random. Very sad, it looks like I'm returning yet another device and waiting for the next. This is just one of Many issues I've had after only one week of use.
Sent from my HTC Sensation 4G using XDA App

I literally took mine off the charger and it was ON...Got on my Xoom for a second and something told me to grab my phone...So as I hit the power/unlock button nothing happens....i hold it down...nothing...i try the volume and all the others...nothing...
So i finally took the battery off..put it back in and it starts up once i pushed the button...
Thats what i get as far as my issue..basically the phone turns off randomly on its own...I miss all kinds of calls and stuff.
I pray this is addressed in an OTA..cause my 1st unit had 0 issues other than the 1 dead pixel that i should have just dealt with.

This happened to me two of three times today. It seems as if the quality of the software is deteriorating the longer I have had it.

Posted in another thread. Had the phone 5 days and until this afternoon no problems at all. Today it was sitting on my desk, screen dark and spontaneously the boot screen came on and it was booting. Wasn't running anything.
Just using stock Sense, no launchers or even widgets running.
So far just one reboot. Will keep monitoring.

Mine just restarted twice today while I was speaking!
And the gsm signal is really, really bad compared with other phones.

This is just the way that Android works. Launchers (and other apps not currently being used) get pushed out of memory when the memory is needed, such as when browsing with lots of windows open or playing a memory intensive game. When going back to the launcher, it therefore needs to reload.
It's not an error or a bug.
You'd basically be taking you're phone back saying "The OS on my phone is working how it was designed. Please can I have a refund."

Is this how it starts?

Bad day today. This morning started out with a very difficult time getting the screen to work. Everything took 2-3 touches. Some things I had to give up on. This lasted all day. A short while ago I was reading some pages and it got so bad I just pulled out my tablet. 10 minutes latter I grabbed the phone and it would not activate...just a black screen. Battery pull required. I recalled reading about black screens of death.
Is this part of a normal pattern of quality decline I'm seeing? Ill keep an eye on it for a few days, I have a 30 day remorse period.
Thoughts, suggestions, words of wisdom? Just don't say root..won't root in the remorse period.

alodar1 said:
Bad day today. This morning started out with a very difficult time getting the screen to work. Everything took 2-3 touches. Some things I had to give up on. This lasted all day. A short while ago I was reading some pages and it got so bad I just pulled out my tablet. 10 minutes latter I grabbed the phone and it would not activate...just a black screen. Battery pull required. I recalled reading about black screens of death.
Is this part of a normal pattern of quality decline I'm seeing? Ill keep an eye on it for a few days, I have a 30 day remorse period.
Thoughts, suggestions, words of wisdom? Just don't say root..won't root in the remorse period.
Click to expand...
Click to collapse
Ummm.....
Rom?
Kernel?
Uv?
Profiles?
Oops didnt finish reading post. Root!
G2X

Sotty to say this mine does this.
Are you using auto brightness?
That's when my phone acts funny and don't want to wake up.
Sent from my LG-P999 using XDA Premium App

KRAZYADROIDMASTER said:
Sotty to say this mine does this.
Are you using auto brightness?
That's when my phone acts funny and don't want to wake up.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Everything is stock out of the box. If auto bright is selected by default then yes.
What timing for this to occur. My sensation just arrived in Seattle for delivery tomorrow. Was hoping for an honest comparison.

when i first bought the phone, the screen felt insensitive too, also 2-3 touch, especially that "touch android" in the beginning to set it up. It was ridiculous for first impression
But hey, i rooted it and flashed it with a rom & kernel so everythings all good

If it helps the first g2x I got 420 I didn't root and it wouldn't turn of after a week .. rooted replacement with faux and now its been good
Sent from my LG-P999 using XDA App

Sounds like after awhile the phone starts to misbehave on stock everything. I have seen other ppl complain having same issues while on stock.
I had a my phone getting hot and it rebooted after that and then apn would not stick. I'm glad I had apn backed up so it wasn't much of a problem.
Sent from my LG-P999 using XDA App

Well my sensation arrived this morning at 1113. Its now 137 and its still not running. Apparently are still downloading. On the G2x, same apparently 20 minutes tops.
First thoughts after that, sensation is only a few fractions wider. Side by side no wifi, g2x pulls 2 bars 4g. Sensation 2bars 2g.
Screen comparison ...toss up..both look good...better? ?? They are different...
Scrolling is different. G2x is smooth uni page, a continuous page action. Sensation is page by page.
So far I'm leaning strongly towards g2x...except for that touch screen worry. That plays very heavy here. With no fix in sight, g2x would go back. But I've got 30 days
Sent from my LG-P999 using XDA Premium App

Just perform a factory reset or reflash your rom and kernel to fix the black screen issue. Mine started doing it and that fixed it. Everytime I tried to unlock the screen it went black but was still on technically cuz I could unlock and open apps. I had to hit the unlock button and have mg finger on the screen already to keep it from going off, then I could unlock it.

JHaste said:
Just perform a factory reset or reflash your rom and kernel to fix the black screen issue. Mine started doing it and that fixed it. Everytime I tried to unlock the screen it went black but was still on technically cuz I could unlock and open apps. I had to hit the unlock button and have mg finger on the screen already to keep it from going off, then I could unlock it.
Click to expand...
Click to collapse
hes all stock but yea he could do a factory reset of stock rom i dont really see it doing anything unless there is a corrupt app and the way to fix that is factory reset then when it says restore backup data you uncheck it, this way it doesnt restore anything or any app that was corrupt and then start fresh one app at a time, and keep it on for a few days then if its good add another app. thats the real way to find out, it is tedious and time consuming but it u will find out what it is. but... after the remorse period he could add throw on another rom and kernel that solved my issue with sleep of death issues on stock

With stock there is a bug where it is always in engineering mode or something like that. There is a patch available in the development section, but don't remember if root is needed to apply it. How long since you last shut the phone off? If I remember right, that bug would cause everything to slow down really bad after a couple days. Try rebooting once a day and see if this issue comes back. If that works, you may be able to get by until you are willing to root.

jsapp said:
With stock there is a bug where it is always in engineering mode or something like that. There is a patch available in the development section, but don't remember if root is needed to apply it. How long since you last shut the phone off? If I remember right, that bug would cause everything to slow down really bad after a couple days. Try rebooting once a day and see if this issue comes back. If that works, you may be able to get by until you are willing to root.
Click to expand...
Click to collapse
Yes root is required because it requires ClockWorkMod to flash it.
This is why the phone boots up so quick out of the box because it doesn't preload anything but this causes it to become overloaded and run out of memory after some use and locks up.
The LG O2x had the same issues.
Stock REQUIRES the patch to function properly. Or just flash CM7 and enjoy the wealth of great features.

player911 said:
Yes root is required because it requires ClockWorkMod to flash it.
This is why the phone boots up so quick out of the box because it doesn't preload anything but this causes it to become overloaded and run out of memory after some use and locks up.
The LG O2x had the same issues.
Stock REQUIRES the patch to function properly. Or just flash CM7 and enjoy the wealth of great features.
Click to expand...
Click to collapse
My thinking...and pardon the train of thought....if something out of the box is broke...like this....then...rooting it still leaves me with a device that had to be fixed...by me. I had 10 days of no issues with the G2x. I ordered and received the Sensation only because my son has one...and its nice. I have 30 days to try them out. I wanted to test them side by side....for basic comparison, the way I use a phone. Once I decide which one to keep, then root will most likely follow. But rooting to be able to compare side by side....misses the point of the comparison.
3 hrs after starting the setup on the Sensation...the battery is charged and everything is setup to test. One of the first, less obvious things I noticed on the Sensation is the multi tasking....running things like restore and browsing at the same time...is way slower than the G2x. It took 90 minutes to download the apps from backup....on the Sensation....the G2x is maybe 20 minutes. That couldn't be right and I tried it again. Still a long time. Finally I tried it again..and just let the phone sit...didn't do anything else....it downloaded just like the G2x.
When considering which phone, do I think about that slowness...in comparison to say....the Touch problems, Black screen problems....and reported rebooting....sure...thats why I'm testing them side by side.

alodar1 said:
My thinking...and pardon the train of thought....if something out of the box is broke...like this....then...rooting it still leaves me with a device that had to be fixed...by me. I had 10 days of no issues with the G2x. I ordered and received the Sensation only because my son has one...and its nice. I have 30 days to try them out. I wanted to test them side by side....for basic comparison, the way I use a phone. Once I decide which one to keep, then root will most likely follow. But rooting to be able to compare side by side....misses the point of the comparison.
3 hrs after starting the setup on the Sensation...the battery is charged and everything is setup to test. One of the first, less obvious things I noticed on the Sensation is the multi tasking....running things like restore and browsing at the same time...is way slower than the G2x. It took 90 minutes to download the apps from backup....on the Sensation....the G2x is maybe 20 minutes. That couldn't be right and I tried it again. Still a long time. Finally I tried it again..and just let the phone sit...didn't do anything else....it downloaded just like the G2x.
When considering which phone, do I think about that slowness...in comparison to say....the Touch problems, Black screen problems....and reported rebooting....sure...thats why I'm testing them side by side.
Click to expand...
Click to collapse
And, as I'm sitting here....the G2x just did its first reboot. this kind of tells me...well... lets wait a week....and see.

[Q] screen issue....maybe?

I got my charge as a replacement for my fascinate like many others. befor i do anything i wanted to give the phone a few days on stock to make sure everything works fine. So far the only thing i noticed was sometimes it lags when i hit the power button to turn the screen on. Sometimes it flashes a static filled screen for a split sec before home screen loads. also some times it takes a sec for my screen to come back on after i lower the phone from my face so i can hang up. Is this just a little minor known issue others are having or is there something wrong with my phone possibly? Phone is all stock, fully bloated and the only apps ive installed are xbox live stats and google googles (coolest app ever). I doesnt do it all the time but it happens frequently enough to notice it. I can normally recreate it if i hit power button to turn screen off and let it sit a few mins then hit the button again to turn it back on.

When running completely stock, I experienced the same 2-3 second delay. Now that I am on EE4 with a custom kernel, the delay is closer to 1 second.

NotATreoFan said:
When running completely stock, I experienced the same 2-3 second delay. Now that I am on EE4 with a custom kernel, the delay is closer to 1 second.
Click to expand...
Click to collapse
did you ever see black/white lines or static? I only ask because if its a common thing that most have exp then its really no big deal. ill root and flash to help fix the lag. But if its not then i would like to get it fix asap. Other then that i havent seen any other issues yet.

I see the lines and"static" on mine when the screen comes on. Not every time though.
Sent from my SCH-I510 using XDA App

Undzis said:
did you ever see black/white lines or static? I only ask because if its a common thing that most have exp then its really no big deal. ill root and flash to help fix the lag. But if its not then i would like to get it fix asap. Other then that i havent seen any other issues yet.
Click to expand...
Click to collapse
I have seen it on occasion. It's much less noticable on a custom kernel and ROM.

Undzis said:
did you ever see black/white lines or static? I only ask because if its a common thing that most have exp then its really no big deal. ill root and flash to help fix the lag. But if its not then i would like to get it fix asap. Other then that i havent seen any other issues yet.
Click to expand...
Click to collapse
I have that on mine too.
(Out of the box EE4 stock)

Thanks for posting everybody. It seams like its a common issue then. I just wanted to make sure it wasn't just mine or that i needed to return it due to some kinda of defect. Nice to know a custom kernel will fix it for the most part. Thanks again guys. This phone is so much nicer then the fascinate

I set a lock pattern on my phone, and I haven't seen the screen flicker once since. I'll switch back to the puzzle lock and see if it comes back....standby.
*update* switched back and still no flicker. Maybe that's the ticket.
Sent from the UKB Galaxy using XDA App.

I have it on two replacement phones I got through amazon . White lines for a split second . I got it replaced through verizon because both of the others had a dead glowing red pixel after about a week. The one I got from verizon works great I would get it replaced asap before u get the glowing red dot of doom
Sent from my SCH-I510 using XDA Premium App

Transformer White Screen Freeze

My Transformer has the same issues as everyone else; it's extremely laggy, apps crash, etc. But I also have this thing where every once in a while, if I click on something, my screen will go white with a line at the bottom and freeze. I have to restart the tablet to get it working again. I read through a lot of different threads and couldn't find anything. Is anyone else experiencing this?

I can't find any causes/solutions online. Any ideas?

Kimusubi said:
My Transformer has the same issues as everyone else; it's extremely laggy, apps crash, etc. But I also have this thing where every once in a while, if I click on something, my screen will go white with a line at the bottom and freeze. I have to restart the tablet to get it working again. I read through a lot of different threads and couldn't find anything. Is anyone else experiencing this?
Click to expand...
Click to collapse
I've had the same issue but haven't seen it in a couple days. I was told to cold boot it to solve the problem. After doing that, I haven't seen it again, but I haven't used it as much.

I am having the same issue. Started last night. Froze up first then a bit later went to white screen then rebooted. Today it froze up again...no white screen this time but could not access settings...the icon for settings was there but nothing else. Happen after reboot again...shut it down after that till now. Had been working fine. UPDATE is needed badly...I also have the Acer a700, that has been great so far...much better than this one.

Happened once to me too, i rebooted, and it has not happened since.
Sent from my ASUS Transformer Pad TF700T using xda premium

Haven't had the white screen return yet but I have had a recurring issue with freezing. Tablet was working last night when I put it down...this morning there was no internet connection. Went to settings to turn on wifi and it froze, just like before, only the settings logo and the word settings were visible. Received a message about the program not responding, my options were to close down or wait for program. When I got the white screen before it happened just as described above.
Here is the thing, installed the 9.4.5.26 20120720 firmware update earlier last night...I was hoping that was the fix for this issue but no such luck.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

I had a freezing issue only once.
I installed and used an app that ran in compatibility mode.
It started portrait and I think there was no landscape mode at all.
But I tried to turn the tab for that mode and that was that...
Crashed.
So maybe check for running apps that are not compatible ?

My unit had a burning smell come out of the speaker. Memory has been running consistently high 560 - 690 ram. Now I just got the "white screen of death".
Unit is going back for a replacement.

I have been having the same problem. The past couple of freezes occurred whil using google chrome. I have decided to send it back for a refund (thank you Amazon!)
Too bad, I had anticipated the arrival of this tablet for so long.

I returned my first one for tv snow but i did notice that you can wait it out 15seconds or so. Its almost like it is coming out of a deep sleep coma
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Decided to send mine back today (froze again)... who knows how long before I get a replacement...I hope it has no issues or it will go back again and I will get another a700... which has been working great. Sucks because I have to suck up the cost of the screen protector...and buy another.
~zealouz
Asus tf700
Acer a700
HTC Thunderbolt
Samsung Galaxy S3

Worst purchase ever!
I really like Andoid, I currently have a Galaxy S3 phone and I don't have any problems. I really wanted an Android tablet and with the higher resolution the Infinity seemed like the one to get. I have had it for a month and I think this purchase is one of the worst I ever made. With the keyboard and accessories I have around $1000 invested in a tablet that only works part time. It crashes at least once a day while doing different tasks. Just now it was just sitting there on the locked screen and the screen went to all white. Holding the power button didn't do any good and I had to use the reset button. I feel like I wasted my money and I don't know if I should avoid Asus products or if Android tablets suck, the problem might even be with Jelly Bean. I don't like Apple at all but I really wish I had bought an iPad.

this has happened to me three times in the last day, and each time while i tried to play an MP3 and read a Kobo book at the same time. (don't get me started on why a $500 tablet can't play music and display text AT THE SAME TIME. what the hell).
i'd start the track, load up kobo, and BOOM: white screen. i think i know why: all my music was in internal storage. for the hell of it, i moved all my tunes to the microSD card. and no more white screen, i can read and listen to tunes at the same time.
go figure.

AM Radio said:
this has happened to me three times in the last day, and each time while i tried to play an MP3 and read a Kobo book at the same time. (don't get me started on why a $500 tablet can't play music and display text AT THE SAME TIME. what the hell).
i'd start the track, load up kobo, and BOOM: white screen. i think i know why: all my music was in internal storage. for the hell of it, i moved all my tunes to the microSD card. and no more white screen, i can read and listen to tunes at the same time.
go figure.
Click to expand...
Click to collapse
I've been having this happen a lot. Essentially, I have two things happen:
1. In some app (Firefox, Redfin (we're house hunting), etc) and click something. Tablet freezes. Click something again, and it resets. The next thing you see is the black screen w/ Asus logo.
2. Same as above, but first you get a full white screen for ~10 seconds. THEN it reboots and you see the black screen w/ Asus logo.
It happens at least once an hour under heavy use of the tablet (lots of app switching, browsing the web, etc).
I have:
1. Cold booted.
2. Upgraded to JB.
3. After upgrading to JB, I reset cache and everything *multiple* times before installing all new apps.
Is this a known issue, or are the few people complaining about it just F'd?

I am seeing this too. Not sure what else to do with this issue?, Exchange? I want to believe this is software, but where does that leave me?

jordanmw said:
I am seeing this too. Not sure what else to do with this issue?, Exchange? I want to believe this is software, but where does that leave me?
Click to expand...
Click to collapse
I have this issue under Jelly Bean, but never had it happen under ICS. If you are in the same boat, an exchange will likely not help. Your best bet is either to put on a different firmware, or get a different unit all together (ie, not Asus).

Bandacoo said:
I feel like I wasted my money and I don't know if I should avoid Asus products or if Android tablets suck, the problem might even be with Jelly Bean. I don't like Apple at all but I really wish I had bought an iPad.
Click to expand...
Click to collapse
The problem is that Asus decided to use a cheap nand chip that has slow i/o speeds which causes the lag. It's not a problem with android. Have a look at a note 10.1 if you want to see a lag free tablet.

Still, I flashed a new rom, and its much improved. And no white screens so far with a few hours of use.

White screen is a known issue with JB, it's not hardware issue. We just have to wait for another update from Asus. They promised to release a new one soon to address, keyboard, wifi and camera issues, but did not mention about white screen issue. We just have to wait and see. If white screen issue is bothering you too much, just down grade back to .30.

buhohitr said:
White screen is a known issue with JB, it's not hardware issue. We just have to wait for another update from Asus. They promised to release a new one soon to address, keyboard, wifi and camera issues, but did not mention about white screen issue. We just have to wait and see. If white screen issue is bothering you too much, just down grade back to .30.
Click to expand...
Click to collapse
i'm getting this white screen with heavy use - sometimes a couple times a day. never had the problem with ICS. definitely a post-JB thing. it's gotta be a software issue not a hardware problem. a fix will come. in the meantime.....
doody.