[Q] Zune won't install a second time on my Windows 7 computer - Windows Phone 7 Q&A, Help & Troubleshooting

After uninstalling Zune because it had some kind of error i tried to reinstall it. I downloaded the software from zune.net but when it downloads the update it stays at 100% and doesn't do anything.
When i download the bigger file which is the package one ZunePackage47 it just says preparing the computer but the load bar doesn't move....
IS there a solution because i searched on google and a LOT of people are having this issue as well.

It's a .NET framework issue. You may just have to install Windows 7 on top of your current version. You won't lose anything, don't worry.
I had to do the same thing. :/

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[Q] Total Noob in Need of Lots of Help :(

I just got my SNS yesterday and it's my first android phone (was previously using an LG cookie) First thing I did was try to root it, and I seemingly succeeded, or so I thought. It looks like it's rooted and the superuser apps there but I can't install apps using any of the guides I find or even update to 2.3.2 (keep getting and error 7 msg). When I try to install using APKInstaller it tells me it can't find the device, which I think is the problem.
I think the problem is that someway or another windows 7 64 bit stopped recognizing my phone as a Nexus S and now recognizes it as a portable device in device manager (There's also an Android Phone, with an Android Composite ADB interface) I used the SDK to install all the updates available including the google usb driver rev. 4. I tried updating the Portable device driver using the google usb driver but windows keeps it as a WPD Filesystem Volume Driver. Also I noticed when I checked to see if adb gave me a serial number for the phone using the cmd prompt commands in the rooting guides it comes up blank.
I used usbdeview to delete everything seemingly related to Android, but everytime I reconnect the phone it, installs the drivers for the portable device.
I need help to make windows recognize the phone as a nexus s again so I can update and install apps and games etc. If anybody out there can help i'll really appreciate it. Explain the steps to me as if you were talking to a child, leaving nothing out plz. Thanks for any assistance.
I live outside the US (no android market) and would hate to think I messed up and expense phone purchase in just one day
Not quite sure where to start. But my intuition tells me its the Windows 7 64-bit and drivers that's not playing along. You might want to google if other users are having trouble with W7 64-bit with Android drivers. Otherwise, find another computer and repeat the steps. If not, flash a custom ROM to see if that eliminates the problem. You haven't damaged your phone. Don't worry.
just install directly from android market website
Sent from my Nexus S using XDA App
I assume you mean instal the update from the market (which I can't do because I don't have wifi)?
I managed to get the adb to list a device number after I installed java x32 & x64 bit. I still can't install apps or get the update to work, but I'll try unrooting and then rerooting my phone as see how that goes.
Oh, I haven't done the initial sign into gmail thing yet in case that makes any difference
Edit: god I feel stupid. I didn't realize that I had to upgrade from 2.3 to 2.3.1 and then to 2.3.2. I did that an everything upgrade without any problems. Now just got to figure out how to install apk's and I'm golden
Edit 2: Ok, I figured everything out and now i'm up to date with updates and I can install apps and games. Oh Happy Day Thx for all the help

Help with sync configuration

i just buy wp7 yesterday, i was no idea how to sync it to the pc.
i heard that you need zune to sync with it like itunes. i'm installed it once, but it cannot update and say 'connection error, restart software'.
so i reinstalled again, but stuck at 100%.
a lot in the internet say that their os was XP of vista, and no windows 7 (and i'm using w7).
please, share with me how things are working here. thanks
i was able to sync and I have windows 7.
-make sure ZUNE is up to date
-you may get better results using the USB cable that came with the phone
-if you have more than one, try them all.
-you may get better results using the USB ports on the back of the PC
ScreenMode said:
i just buy wp7 yesterday, i was no idea how to sync it to the pc.
i heard that you need zune to sync with it like itunes. i'm installed it once, but it cannot update and say 'connection error, restart software'.
so i reinstalled again, but stuck at 100%.
a lot in the internet say that their os was XP of vista, and no windows 7 (and i'm using w7).
please, share with me how things are working here. thanks
Click to expand...
Click to collapse
Have ya configured your phone already, a Live account and all that jazz ?
I have Windows 7, so that is not your problem... make sure your Zune is workling properly and if needed download a new version and reinstall it. Syncing Zune and WP7 is a pretty straight forward thing.
i'm already did that, it's just now i am trying to "reinstall" zune because it cannot update my windows phone 7 (version with no copy-cut-paste)
my zune installer is "downloading update at 100%" and stuck, no solution on the internet. some say to go back to xp (LOL)
for sync-ing my wp is no problem because it is straight forward
ScreenMode said:
my zune installer is "downloading update at 100%" and stuck, no solution on the internet. some say to go back to xp (LOL)
Click to expand...
Click to collapse
Like I said, I have Windows 7 x64 and the system runs great and no problems with Zune.
In you Windows try and create a new use with admin rights and try and install Zune in that user area, or use System Restore to roll back to a few days back... telling you to format and reinstall Windows 7 should be a last resort.
What "update" are you trying to install?
Avandor said:
Like I said, I have Windows 7 x64 and the system runs great and no problems with Zune.
Click to expand...
Click to collapse
that's what i was worried about, it should be no problem, but why there's problem?
What "update" are you trying to install?
Click to expand...
Click to collapse
nothing, i'm trying to install, but the installer say updating, maybe i got old version package.
new problem here: i'm already download new package for installation, and i stuck at this point "preparing you computer, installing the zune sofware", so i think i have to contact zune for this problem
update: i just got the solution form help forum, apparently he say "just hit spacebar", and it work, feel like slap the software to wake up.
but now the software doesn't installed properly, no shortcut in the desktop
ScreenMode said:
new problem here: i'm already download new package for installation, and i stuck at this point "preparing you computer, installing the zune sofware", so i think i have to contact zune for this problem
Click to expand...
Click to collapse
How long have you had that current installation of you Windows 7 ?
It might be a problem with your OS and not Zune... like I said, create a new user with admin right and install from there, Restore System to an older date.
If all fails, might be time for a fresh Windows 7 install.
Avandor said:
How long have you had that current installation of you Windows 7 ?
It might be a problem with your OS and not Zune... like I said, create a new user with admin right and install from there, Restore System to an older date.
If all fails, might be time for a fresh Windows 7 install.
Click to expand...
Click to collapse
sorry for not doing that directly, i don't know what happen to me.
i am tried new account, it says "zune already on latest version"
how can i do the restore system thing?
ScreenMode said:
sorry for not doing that directly, i don't know what happen to me.
i am tried new account, it says "zune already on latest version"
how can i do the restore system thing?
Click to expand...
Click to collapse
Accessories, System Tools and you should have System Restore there. Try and restore to an older point in time, see if that helps.
When all else fails... format c:
system restore didn't have any effect at all. format is the only option left, i give up on this software.
i just don't want to waste anymore time, i'll use wp7 connector for mac instead.
thank you very much for everyone here for spending time to answer me. operator may closed this post in peace.

Device not connected - Help, can't deploy apps anymore

Hi,
I have an unbranded HTC 7 Mozart T8696 Device running NoDo 7392.
It was chevron unlocked before I upgraded to NoDo and I was able to install apps aferwards. Currently sideloaded apps still work, so I assume the chevron unlock is still active. After about one month I wanted to sideload another app, but I always get an error telling me the device is not connected to the PC (I tried XAP Deploy and "Windows Phone Device Manager" even though Zune is running and showing the device as connected.
Any Ideas what might be wrong? I already tried uninstalling .net framework 4 and windows phone developer tools and re-installing, but it still shows "device not connected"
try this ... go to C\windows\system32\drivers\etc , open the file named "hosts" with notepad and delete any lines that say windowsphonedevelopement...
Hi,
thanks for your feedback. my hosts file is empty, still not working.
I am still using Zune 4.7 should I update to 4.8?
i had this same problem with my hd7 before and it worked after deleting that ... thats weird , yea 4.8 is now officially released u should update ..hopefully it will solve ur problem
still no luck, even with Zune 4.8
check this out ...
http://phone7.wordpress.com/2010/12/01/wp7-deployment-error-codes-explained/
http://msdn.microsoft.com/en-us/library/gg588381(v=vs.92).aspx
thanks, but this just doesn't help me
Failed to connect to the device. Ensure that the device is completely booted and is connected to the PC.
This can be caused by several reasons, including if the device is off. If the device is already connected, sometimes disconnecting and then reconnecting the device may fix the problem. Rebooting the device may also fix this problem.
This is what i tried multiple times. Rebooting the PC, rebooting the phone, re-installing .NET Framework 4, re-installing WP7 developer tools... all to no avail...
did u make sure the phones sync relationship with zune is not guest
Yes, I made sure it is. Nothing has changed on my PC really, except i switched routers. I am not sure what's happened...
hmmm maybe u can try going into device manager and uninstalling then reinstalling the phone drivers
I also went along and tried that. Still no luck.
EDIT: to clarify, I selected to uninstall the device and delete the driver files along with it. When I connected the phone it was re-installing the drivers.
tbh, i give up now. It's probably my phone and I can't be bothered to start from scratch again.
sorry i couldnt help u fix the problem
Instead of zune. Try using wpconnect.exe instead.
Thats all I use and its alot quicker that opening up zune and everything.
If you have Developer Tools 7.0 and the January Update wpconnect can be found here
C:\program files\microsoft sdk's\windows phone\v7.0\tools\wpconnect\
Restart your computer then connect your phone via usb wait for computer to recognize the phone. Then run wpconnect.exe... Dont run zune at all.
Hello,
thanks for your feedback, but wpconnect is giving me the same error as all deployment apps:
Failed to connect to the device.
It suggests i open zune and close it again. Zune itself recognises my phone and is able to sync data to it. WPconnect and deployment apps keep on telling me the phone is not connected...
*Bump* Anyone else have this problem?
could it be a pc registry problem ?
*bump* Still can't sideload
Hello !
Actually I've got the same problem.
Reparing .NET does nothing.
I've tried many things, as uninstalling programs that could interact on USB (VM Ware Workstation, Oracle VirtualBox, Kaspersky Internet Security 2012 and so on).
None of the XAP Deploy application works... And ChevronUnlocker is concerned to.
I don't know what to do.
Here I am too...same problem with my gf's optimus 7, no deplyment tool can connect to device, error 0x89731812, Zune works flawlessly.
Did you guys find the problem after warranty repair?
So, I seem to be running into this problem every 4 weeks... I am starting to hate this, I can never fix the issue aside from hard resetting my phone with a new ROM...
Anyone found a solution to this problem yet? I am currently on DFT v2 and I can't deploy xaps via PC. I can still deploy with the built in XAP deployer, but I have 2 xaps that I can't deploy using this method...

Application Deployment Tool Error 0x89721800

Hello. I'm having trouble deploying xaps to my phone, with any xap deployer. I can deploy xaps from my bros computer but not mine. Everytime I launch the Windows Phone SDK Xap Deployer I get the error code "Exeption from HRESULT: 0x89721800"
I have tried uninstalling the Windows Phone SDK 7.1 from my computer with no luck.
Additional Info: When I installed the Windows Phone Developer Tools RTM I got a blue screen 1/2 way through and had to start install again after.
It happened to me again and I found an actual cure>> http://forums.create.msdn.com/forums/p/82372/497101.aspx it is workaround #1
Is your system running in a VM, by any chance?
The other possibility I can think of is an issue with your USB drivers or your Zune install. I would un-install Zune after removing the SDK, then after rebooting try installing Zune again, then the SDK again.
You should never get a bluescreen installing or uninstalling the SDK. If you do, something is messed up on your system. Can you provide any details? If you don't remember them, check the event log.
No I haven't tried that, I'm not running in a vm though. I'll try what you suggested and post back results. Thanks for the suggestion though.
No that didn't work.
Did you look up the bluescreen error you got? Those have info in them that can help people figure out what the cause was.
I would have to reproduce the Blue Screen, I was lazy and never took a picture. I got the blue screen when installing the Developer Tools RTM not the 7.1 SDK.
Sorry I took forever to reply
EDIT: Since I can't find a fix I'm just going to reformat my computer. I don't mind, my computer is cluttered anyway. And my trials for photoshop restart Thanks for your help anyways though.
Reformatting worked

[Q] Can't install Kies.

Hello!
I have a problem with Kies, I've searched around the site but couldn't an answer.
The thing is, I download Kies from the samsung site, and when I open the .exe, I see a green bar and after that it disappears and the installer never opens.
I have Windows XP x64 bit.
Thanks!
do you have a download manager?
It's possibly the download didn't complete properly or is corrupt in some way. I would download again using a download manager (downthemall) is a popular firefox add-on
Failing that try obtaining the installer from a different site, and/or possibly try a different version
Edit: windows XP x64 is a pretty bad version of windows to be on (its not really 64bit) I would suggest upgrading your operating system at some stage
gfunkzero said:
do you have a download manager?
It's possibly the download didn't complete properly or is corrupt in some way. I would download again using a download manager (downthemall) is a popular firefox add-on
Failing that try obtaining the installer from a different site, and/or possibly try a different version
Edit: windows XP x64 is a pretty bad version of windows to be on (its not really 64bit) I would suggest upgrading your operating system at some stage
Click to expand...
Click to collapse
I just installed downthemall and downloaded Kies again, but the same thing happened. The installer won't open.
I've already tried downloading the installer from a different site but the same thing happened.
I have no idea what's the issue here.
Yeah I was planning to update it to windows 7 but I don't know when, I don't like much the way it looks
There are a lot of program compatibility issues with windows xp 64, I would say install on any other machine and it will work
just because its 63 1/2 bit doesnt mean you needs another computer, as i have win xp (almost) (64BiT) as well and ,win 7 on my laptop and regular win xp 32.5 bit and none WORK WITH KIES! ITS SAMSUNG JUST FACE THE TRUTH AND DONT WASTE YOUR MONEY ON A NEW OS JUST TO BE VERY VERY DISAPPOINTED, if their are any compatibility issues they are due to programs not being "MADE" compatible with it. besides i would rather be the one compatible with my computer then my apps
gfunkzero said:
There are a lot of program compatibility issues with windows xp 64, I would say install on any other machine and it will work
Click to expand...
Click to collapse
I also have the same problem. Windows 7, x64.
Has anyone found a solution?
Sorry for bringing this thread back to life, but I have a similar problem with KIES, only mine says that my pc is not connected to the internet!!!! OF course it doesn't take into account that I'm posting this as we speak.... Of all the problems an installation could face, internet connection is the one that messes with it?!
Does anyone have a solution?
i tried some months ago to install kies drivers and in my win7 64bit i don't have any problems
but i tried kies programs only first time, then i deleted it.
some days ago i get cyanogenmod to delete jellymod that have a lot of problems, also via usb ( i can't get files to my computer that appear a pop up of windows that says my devices is going off... too strange
anyway i nned to try now with cyano, if i have the same pop up, i guess is a usb cable, or another problem that i need to find and resolve...
Maika7 said:
Hello!
I have a problem with Kies, I've searched around the site but couldn't an answer.
The thing is, I download Kies from the samsung site, and when I open the .exe, I see a green bar and after that it disappears and the installer never opens.
I have Windows XP x64 bit.
Thanks!
Click to expand...
Click to collapse
try to run the program in capability mode start menu, programs right click and run capability mode
Hey, and you checked the kies is compatible with windows xp 64 bit? With Windows 7 is definitely the xp but it is better to check.
Maika7 said:
Hello!
I have a problem with Kies, I've searched around the site but couldn't an answer.
The thing is, I download Kies from the samsung site, and when I open the .exe, I see a green bar and after that it disappears and the installer never opens.
I have Windows XP x64 bit.
Thanks!
Click to expand...
Click to collapse
I know that is a old post but for information, you could found drivers for xp 64 here without install kies ...
1. Download this files : .h.t.t.p.://drivers.softpedia.com/dyn-postdownload.php/09b2d4250aff0de1122d5694682c3b08/550736e3/179b5/4/1
2. Unzip it on destop for exemple.
3. run "Setup.exe" in the forlder "USB drivers"
4. enjoys, it works for me with a samsung S5830 ..

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