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So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
It will help...eventually. I did the same thing, the first phone they sent me started doing the same thing (worse even) and rebooting withing 48 hours. I called them back complaining and the woman told me they knew of the issues and unfortunately they were recycling the phones that had issues for a while. She assured me this would not happen this time around. They sent me a 3rd one at that time (with next day shipping) and I recieved it on Monday. I'm happy to say I haven't had any problems with it...YET.
We'll see. I could tell the first one they sent me was an obvious refurb (the label under the battery had only one string of numbers and nothing else on it). The one I recieved this Monday was labeled and looked like an actual new one. The other one also seemed to have had a different screen, not near as good of color and would look bad at an angle, this new one seems perfect thus far.
Good Luck!
I still have until July if I have more problems to get even more Captivates as they told me they will keep sending them and will NOT replace for a different phone.
I'm just curious, when you do this, how long do they give you to send the old phone back?
rpicaso said:
I'm just curious, when you do this, how long do they give you to send the old phone back?
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You use the same shipping box to send it back, prepaid. If I remember correctly it's about a week before they will follow up and then after about two weeks you get charged the full price for a new phone.
The paperwork in my box stated you have 10 days.
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
smyrnaheather said:
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
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Cool! let us know how it goes.
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
smyrnaheather said:
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
Click to expand...
Click to collapse
Sent from my GT-I9000 using XDA App
born_fisherman said:
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Comes loaded with JH7. I have no idea what the 3 button download thingy you mention is. I haven't gotten into rooting phones, and etc.
What do you think of this:
I went to a warranty center and had my phone exchanged, only to find out (not until I got home) that the IMEI of the replacement phone also falls within the range of potentially problematic phones.
So, rather than settle for what they gave me, I went back the next day and asked if they had any newer phones or, more specifically, any that weren't in the range of IMEIs that have been identified by Samsung as possibly having the shutdown problem. They didn't, so then I called the 800# and talked to their Android specialist.
The specialist told me that I shouldn't worry about it, since all of the bad phones had been removed from inventory. I found that hard to believe, but was at a loss for what to say, so I ended up doing the master reset and was scheduled to talk to them again to see if that did the trick.
Should I leave it at that and assume he was correct telling me that all of the bad phones had been removed from inventory, or should I force the issue and "demand" a newer phone, so as to avoid possible problems 3, 4 or 5 months down the road (or worse, after the warranty is up)??
Anyone have any first-hand knowledge of whether AT&T took all of the bad-range phones or I'd stock? Anyone been told something similar by AT&T?
Sent from my SAMSUNG-SGH-I897 using XDA App
I am on my 4th replacement from the warranty department. They have not removed the affected phones from inventory. This 4th phone has it and is going back. I am in the middle of trying to get them to send me a new phone. I had called. they referred me to some specialist and they took my info and are scheduled to get back to me... I hope it all ends well.
Only refurbished phones
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
bulletguy said:
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
Click to expand...
Click to collapse
Have you tried bringing it back to the AT&T store? They're usually a little lenient about the 30 days.
Sent from my SAMSUNG-SGH-I897 using XDA App
This phone was purchased from amazonwireless.com. After talking with 3 different reps I was able to convince them to send new replacement phone. But they didn't promise to send me a new phone (IMEI not in defective phone's range). Lets see how it goes with new phone. Else my only option would be to get refurbished phone from AT&T.
Contact the better business bureau, the FTC, and any other complaint site. They actually responded to my BBB complaint - so it may be the best one to go thru.
After my THIRD one I got lucky and when I went to the AT&T store there was a Corp rep there. They didn't believe me at first that the warranty department told me I have to keep getting the same phone, then they called for me. After they found out I wasn't joking I got a replacement...not just a replacement, but a different phone all together (NOT the Captivate). Seems everyone at ATT is well aware that basically this phone has major defects.
Oddly I do know two other people that have one, and they have never had a problem, funny how I had a problem with my original and ALL 3 replacements....Then again, this 3rd Captivate I had when at the att store I found out was actually my original phone shipped back to me again!!! WTF!
Damn, I bought my phone on launch date and not a problem (now that GPS is fixed with custom roms for me )
Looks like those jokers at ATT just cycling defective phones and hoping for customers to just give up on wasting time and stop contacting them.
Thats ATT for you, or any big corporation for that matter.
If it weren't for the custom roms, I would feel similar. Wasn't very impressed after using stock captivate for a while. I'm glad I didn't go through that!
Sent from my SGH-I897 using XDA App
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Fall0n said:
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
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Have her call 877-707-6220 to explain. It's the Executive Level of customer service. I have come to learn that the people in this department can do anything - if you are nice enough to them. And, they are well aware of the shutdown issue.
My Captivate's GPS problem has been cumbersome for me and given that another Captivate from ATT will not solve the problem, ATT offered to replace the phone with the tiny HTC or the Sony Ericsson Experia. I was like in my head, huh? Those phones are NOT equivalent to the Captivate. Is there any way to get ATT to switch it for a equivalent phone such as the Atrix?
Yell. Loudly.
cruzin023 said:
My Captivate's GPS problem has been cumbersome for me and given that another Captivate from ATT will not solve the problem, ATT offered to replace the phone with the tiny HTC or the Sony Ericsson Experia. I was like in my head, huh? Those phones are NOT equivalent to the Captivate. Is there any way to get ATT to switch it for a equivalent phone such as the Atrix?
Click to expand...
Click to collapse
sound angry, sad, helpless again angry...then happy...tell them to talk to their supervisor...talk to more then 1 person
it will take lots of time but i tried it and it worked (for me it was getting third phone after bricking two)
while the samsung is close to the atrix spec wise it is not price wise. The captivate is 6 months old so its in the free or 50$ category. I would imagine you might be able to if you complain enough though
Sent from my SAMSUNG-SGH-I897 using XDA App
So I complained and they were only able to offer me the Experia and the HTC desire. Thing is I have a cochlear implant as I am completely deaf and use it. The above two phones are not compatible with the cochlear implant and the Atrix/Inspire is. I elevated it to a supervisor (called) and explained my situation with a cochlear implant and the lack of compatibility with the two phones that they offered. They said too bad we cannot do anything about it other than offering u a replacement Captivate. I feel like I was discriminated against and totally ripped off. Any advice?
Take the Captivate and flash a custom ROM. GPS on Andromeda works great.
Is the GPS the only problem with the Captivate you now have? If so, let me tell you what worked for me:
I have a totally stock phone. Not rooted. Build is 1008. It has been upgraded to Froyo using Kies Mini. Both before and after the upgrade, GPS performance was somewhere between marginally acceptable and totally unacceptable. For an unrelated reason, I had to do a Master Clear and Reset which solved the problem I was having. Image my surprise when I discovered the performance of the GPS was now on a par with my dedicated Garmin GPS receiver.
So, if you are at your wits end with AT&T on this matter--assuming you are running Froyo--I'd suggest you do a clear and reset. You've got nothing to loose. It might work. Of course, it might not!
I say try a custom rom, most of them have gps fixes as well as other performance tweaks, I was only on stock for a day before I started flashing, and haven't used the stock os as a daily driver since, have flashed back to stock to solve a couple issues but not to stay there.
cruzin023 said:
So I complained and they were only able to offer me the Experia and the HTC desire. Thing is I have a cochlear implant as I am completely deaf and use it. The above two phones are not compatible with the cochlear implant and the Atrix/Inspire is. I elevated it to a supervisor (called) and explained my situation with a cochlear implant and the lack of compatibility with the two phones that they offered. They said too bad we cannot do anything about it other than offering u a replacement Captivate. I feel like I was discriminated against and totally ripped off. Any advice?
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That's almost like pulling the race card...i like it. lack of amazing gps has been known for a while if it was a major deal breaker it should have been returned within the 30 days. that's the whole point of the exchange policy.
Sent from my SAMSUNG-SGH-I897 using XDA App
I just called Verizon and told them after updating I have been getting random reboots. The tech said its happening to certain phones and is sending a replacement, no questions asked. Im sure my phones not defective I agree with those that say its a radio issue. I even mentioned that to the tech and he said he doesn't think so. Kinda sucks I got to restore to stock, and reroot and what not. I'll be sure to let everyone know if the replacement has the same issues.
Update: Just so you know I've gotten two replacements, and it didn't help my situation. So no point in getting one unless you got a little cosmetic issue with your phone. Htc is working on a fix for these pesky reboots. It's in testing stages right now supposedly.
Sent from my Thunderbolt
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
Yeah the tech was real cool about it. Free overnight fed ex and everything.
Do you have to send your current phone back to them, then, or what?
Interesting that they're doing this. I thought this was happening on all TBs, not just individual ones. Maybe I should call. Anybody else had this experience with the techs? Or did ajd88 just happen to catch a tech that had already put in his 2 weeks notice and didn't care.
I called this morning. Having a new one next-day shipped to me. My phone has become unusable.
My phone has rebooted maybe 3 times total since I installed the leaked radio when it first was leaked, you guys think I should try and get a replacement just to be on the safe side?
Sent from my ADR6400L using XDA App
While my phone isn't randonly rebooting it does loose 4G all the time, rarely goes into 3G and 1x seems to be the norm. I live in Chicago so I know it has a solid 4G signal. Wonder if it's worth the trouble of swapping out. But knowing my luck they will give me a refurbished phone...
sublimaze said:
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
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Click to collapse
in my experience, verizon has always been really good at replacing phones. I had a droid since launch day before upgrading to my TB, and it had been replaced 2 times.
The first time the camera stopped focusing, the second time it just stopped turning on.
I walked in to a VZW store on a Wednesday, and I had fedex at my door delivering new phone on thursday afternoon. badass!
You know he funny thigh here is. It probably is happening on all thunderbolts or some people just arent ppaying attention and not realizing that this is happening. It even happens on my wife's fascinate. So ineradicable of sending back my non defective phone that random rebooted once in a while for a "refurbished" phone. Ill keep my new out of box one. Not one someone else has allready had. Just because of a software issue.
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Of course theres a gb leak right after, probably with a new radio that fixes it lol.
ajd88 said:
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
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Click to collapse
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
ProTekk said:
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
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Click to collapse
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
ERIFNOMI said:
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
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Yeah my power button is F'ed too. Whatever if they send me a phone thats in worse shape then the one i got ill just send it back rather than my old one.
Busphan said:
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
The guy i spoke to asked if I did a factory restore, I lied told him yes. So there was no troubleshooting. I told him its all over google, he put me on hold came back and said he looked on google and confirmed with me he sees that some people are having problems. After that he told me he was confident a new device would solve my problems and thats it. I guess i might have just got lucky.
It is possible that physical defects in the phones are contributing to the issue. Something like a bad run of filter components could cause the radio to operate ever so slightly out of spec, but still within QA tolerances. Then, if they then tweaked the radio parameters a bunch in the update, it could have pushed the performance requirements of the RF hardware closer to the device tolerances - suddenly revealing a whole bunch of bad components they did not see previously.
I got my new phone today and no reboots and my screen is a lot nicer and brighter. I'm happy
Sent from my ADR6400L using XDA Premium App
Can someone explain the nature of the reboots that they are experiencing? I had a reboot on Friday but it was much more then just a reboot, after the phone was finishing powering back up I had no ability to call out as if there was no service. I tried numerous battery pulls and even had Verizon do a reset on there end, nothing helped yet I was still able to receive and send data. Finally after about an hour my service was back. Then the same thing happened again yesterday, I went through the same processes with no success yet. I have tried all the different radio choices and nothing is working, does anyone have any suggestions?
Thanks!!!
Also I am rooted and using the stock rom
Couple different things I'd like to point out. Most vzw employees at the sales level will replace your phone if they actually see it reboot on its own. Some, though, chalk it up to being just a part of the device. I, myself, am a vzw employee and would most definitely exchange your device if its rebooting. However, rooting your phone voids the manufacturers warranty, so you better have insurance. Also, certified like news are not refurbished phones. They are phones that are brought back within the 14-day return policy because the customer either didn't like it or didn't understand how to use it. They're cleared out, tested, and repackaged as CLNRs. Certified pre-owned are, in fact, refurbished. Just thought I'd clear that up.
Sent from my HTC RootedBolt running CM-7.0.
I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.
reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.
I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS
I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]
I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Mine is solid so far, got it yesterday... only problem is that it came with 2.20
rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
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Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
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thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium
thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2
Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS
well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!
I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
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joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
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i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
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Soooo i got the multi touch issue on my phone, the TOP half of my screen is out of wack! I sent them the support request, i flashed all the roms trying to if it would fix it but no go!
i've been waiting for almost 2 weeks for a dam reply from their support, i had strange feeling ordering this phone was too good to be true!!!!
Has anyone who also has this issue gotten a reply from their support or a fix or a whole phone replacement? This will be the last china based phone i will ever order and i will never suggest any to anyone ever either as i did with one+!
I'm going back to Nexus devices!
Thanks!
Pissed off IT guy!
Do they have a phone number you can try them at?
I agree that it is unacceptable they haven't replied to you yet... But I wouldn't write off all of the Chinese phone companies because of a bad experience with OnePlus.
ataft said:
Do they have a phone number you can try them at?
I agree that it is unacceptable they haven't replied to you yet... But I wouldn't write off all of the Chinese phone companies because of a bad experience with OnePlus.
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The problem is, i am located in canada and it was actually quite costly for me to get my hands on this device. It was roughly 630$ canadian... Very close to the price of a Nexus6 or a Moto X. I've had every pure Google phone Since G1. i still currently own a N5 and it works flawlessly since the release! My Nexus 1 still works perfectly! in fact i have never had this sort of problem with any phone i have owned and i work in the mobile industry so our company has all kinds of test handsets. I am completely floored by the poor customer service and horrible website with no updates about what they are trying to do to remedy the issue.
i mean if your car was 4 months old and the engine started running on 3 cylinders i'm sure the company wouldn't ask you what wrong and tell you to wait outside the door for 2 weeks while they "Tried to figure out a fix" . I can totally understand they want to try to figure out a software fix but after looking over some posts, it really seems to be a hardware issue due to the lack of poor design flaw and bad engineering.
So i am sure they don't want to bite the bullet and replace all the devices due to a loss of $$$$! and that is why i will never do business with a small company again!
Sorry for the rant im really pissed off!
welcome to the club :crying:
They will don't repair mine 'cause i have some micro dents on the frame... I'm waiting the replacing display from Aliexpress, and after replaced, I will sell this Chinese sh|tty phone.
I will never buy another product from OPO, WORST assitance experience in my all life.
Touch screen issue is solved by last franco kernel
Sent from my A0001 using XDA Free mobile app
Can only share my experience with them. Had a few touch issues with my phone when I bought it, around September last year. Sent them a ticket from their website reporting my issues and offered to send them videos if they needed. They replied saying yes so I did. Produced about 10 videos with different scenarios and test apps that perfectly showcased my problems. They called it hardware issues and offered to replace it. So they did. They are not quick to reply. They are not willing to discuss anything else or give any other info. Whole process took 2 months.
Old phone had a little dent on the chromed frame, they didn't care. New phone came with the same problem. I kind of suspected as much lol.
Didn't care much, soon after a new firmware was available, 38R I think, that solved just about any problem I had. I still get a random ghost swipe like once a week. Doesn't bother me the slightest.
I am now on one of the lastest cm12 nightlies and I can't really find any problem by all with my phone. Don't even want to update to 12.1 since it works so well lol.
I'm impressed with this phone. Price point was and probably still is great. Battery is huge. Screen isn't as vibrant as my old s3 but its still very good. 3gb ram is what every single android phone should have, period. Blazing fast. Its a tad too big but I manage. Loads of customization. I don't ask for anything else from a pocket computer.
Sent from my Bacon using XDA Free mobile app
kaynpayn said:
Can only share my experience with them. Had a few touch issues with my phone when I bought it, around September last year. Sent them a ticket from their website reporting my issues and offered to send them videos if they needed. They replied saying yes so I did. Produced about 10 videos with different scenarios and test apps that perfectly showcased my problems. They called it hardware issues and offered to replace it. So they did. They are not quick to reply. They are not willing to discuss anything else or give any other info. Whole process took 2 months.
Old phone had a little dent on the chromed frame, they didn't care. New phone came with the same problem. I kind of suspected as much lol.
Didn't care much, soon after a new firmware was available, 38R I think, that solved just about any problem I had. I still get a random ghost swipe like once a week. Doesn't bother me the slightest.
I am now on one of the lastest cm12 nightlies and I can't really find any problem by all with my phone. Don't even want to update to 12.1 since it works so well lol.
I'm impressed with this phone. Price point was and probably still is great. Battery is huge. Screen isn't as vibrant as my old s3 but its still very good. 3gb ram is what every single android phone should have, period. Blazing fast. Its a tad too big but I manage. Loads of customization. I don't ask for anything else from a pocket computer.
Sent from my Bacon using XDA Free mobile app
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Is it possible to flash the kernel you are using without having to root? I don't mind having to unlock bootloader etc if possible, just can't root due to needing banking apps for business etc.
Thanks!
nokmond said:
Is it possible to flash the kernel you are using without having to root? I don't mind having to unlock bootloader etc if possible, just can't root due to needing banking apps for business etc.
Thanks!
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Click to collapse
Yes,you can unroot your phone root and unroot..
to those complaining about OPO is a ****ty phone. No it's not,every phone brand (big or small) released have about 1-2% faulty phone's,that why so many Samsung and iPhone's complains can be found,they sell millions of phone's and several thousands are faulty, but that doesn't make it a ****ty phone..first batch of galaxy S3 had so bad ram management that to many (30+ apps) made the phone unusable,it took some the best kernel dev's more than 6 month to correct Samsung's gruling mistake and that was without Samsung's kernel source code released and that is only one example..
Actually Samsung was one of the major reason why "SRD"GokhanMoral left xda