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Does anyone know if AT&T is going to allow you to preorder this phone? I really want to be guaranteed one on Sunday!
I was wondering the same thing. I was also wondering if other merchants like Best Buy would carry the phone on launch day.
I'm just gonna be there at 11am when the store opens on Sunday. I went and asked about it a couple days ago at the local ATT store and they had no idea they were even going to carry it. Kind of dissapointing really, but that just means they haven't been hyping the phone, and I'll be able to get one for sure
An AT&T customer service rep said "no" to pre-ordering. I'll just order it online on Sunday. Why risk having to pay a store's re-stocking fee in the event you want to return / exchange it? Not being negative - just realistic.
It will available. Its not a Iphone. Only tech savvy people like us will be interested in these type of phones. No pre order necessary. I don't understand how and why people are willing to stand in a line for hours for crap like that.
less hype = loyal customer base and less teenagers showing off their new phone and complaining it isn't like the iphone >.> I seriously hate it when younger kids (10~14) have a smart phone and barely know how to use it, ahem I'm talking about you grade schoolers with blackberries
still awaiting confirmation if it is 350$ but I'm really hoping that it isn't sold out when i attempt to get one by the end of next week =[
less hype = less stock = one phone per store.
You telling me there's no person in a 5 mile radius around me that doesnt also want the captivate?
caelestis2 said:
less hype = less stock = one phone per store.
You telling me there's no person in a 5 mile radius around me that doesnt also want the captivate?
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LOL no one carries one unit per store.
I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?
Danni3 said:
less hype = loyal customer base and less teenagers showing off their new phone and complaining it isn't like the iphone >.> I seriously hate it when younger kids (10~14) have a smart phone and barely know how to use it, ahem I'm talking about you grade schoolers with blackberries
still awaiting confirmation if it is 350$ but I'm really hoping that it isn't sold out when i attempt to get one by the end of next week =[
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Its confirmed on ATT Twitter now! $350 off contract
fade2black said:
I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?
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I've chatted with AT&T reps online who, when asked about the Captivate, had no idea what I was talking about. And this is a product that's 5 days away. Let's cut to the chase. My experience has shown that - generally speaking - we know a lot more about their product line than they do. It would be a good thing if their employees shared our passion.
fade2black said:
I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?
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I went to an ATT store near me today and the lady there said that they had gotten their demo but not the shipment. She said that she didn't normally get excited by phones, but this one she was pumped about. She had to check with someone else to confirm the Sunday date, though I knew about that, and she said that they didn't really know the price off contract. She also said they usually get their shipments on Wed or Thurs with the info about the phone that they need to know.
Jack45 said:
I've chatted with AT&T reps online who, when asked about the Captivate, had no idea what I was talking about. And this is a product that's 5 days away. Let's cut to the chase. My experience has shown that - generally speaking - we know a lot more about their product line than they do. It would be a good thing if their employees shared our passion.
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Are you surprised? It's not the Jesus phone so what do they care?
p.ford said:
I went to an ATT store near me today and the lady there said that they had gotten their demo but not the shipment. She said that she didn't normally get excited by phones, but this one she was pumped about. She had to check with someone else to confirm the Sunday date, though I knew about that, and she said that they didn't really know the price off contract. She also said they usually get their shipments on Wed or Thurs with the info about the phone that they need to know.
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I went to my local corporate store today and they wouldn't show me their demo and said they had no stock to sell. I went out to my car and called the next closest store and they told me the same thing!
I explained at the first store how a few people online had seen them in the store and even a few had purchased units and she told me if they had stock they would probably sell it but they had no stock and were HOPING they had a few for Sunday.
ctalbot said:
Are you surprised? It's not the Jesus phone so what do they care?
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I wouldn't put up with it if I were in upper-level management at AT&T. Either you give a damn or get out. The store managers should be ashamed that some of their employees are uninformed and, worse, uncaring. And the district managers should be ashamed...and so on. If we have to educate them about their product line then we should be receiving a portion of their salaries. During a chat session today with a CSR at AT&T I sent him the link about the upcoming release of the Captivate.
There are no excuses.
AT&T is making a huge mistake by not hyping this phone. They obviously don't know how great of a product they have and to be the first in the US to release it! I realize they are trying to stay close with Apple, but come on!! Unleash the beast! Give the consumers what they want! Oh yeah and Apple, LMAO... http://news.cnet.com/8301-13579_3-20010212-37.html
Jack45 said:
During a chat session today with a CSR at AT&T I sent him the link about the upcoming release of the Captivate.
There are no excuses.
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I had a chat session with a CSR today also and the guy pretty much said "Check out att.com/android for any news about this phone." Like everyone else said, we seem to know more about the phone than AT&T itself.
kennethpenn said:
Its confirmed on ATT Twitter now! $350 off contract
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This is a pretty douchey thing to ask for a newb like me, but can you provide a link for that tweet?
Not doubting, just hoping.
http://twitter.com/ShareATT
@harishv79 - The Captivate is $350 w/o contract
9:32 AM Jul 12th via web in reply to harishv79
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Haven't we known the off-contract price for a week or so now? Maybe I just dreamed it, who knows
I had to ask around at three stores before I found one where they even knew that the Captivate was coming out (the first two had no clue when it was coming out, if AT&T was even sending them any, or when). At the third store though, the guy was awesome and let me sign up to be notified as soon as they get it sometime next week (hoping for Sunday or Monday), and he said he'd put one aside for me.
I do hope Wirefly/Amazon puts the Captivate for sale online for under $200, like how they're selling the Aria for free with a contract, but I'll get it in store if not.
Rumors are that Apple is releasing LightPeak under the name ThunderBolt. Could it be that the phone got delayed to change the name? Apple has done this a few times, where they'll use a conflicting name then throw their weight around to take the trademark.
Haven't seen anybody else make this correlation, so I thought it was worth putting out there.
(Sorry I can't add links, but both AppleInsider [dot] com and MacRumors [dot] com have stories on this)
The thunderbolt is.already trademarked by HTC, check out how its already up on their site
There is no delay, there has to be a release date to be a delay
They also wouldn't make you pre order a month and a half in advance
And they told the world they shipped the phones last week so they are there
Verizon is probably being paid by crapple to shut up about everything but their icrap until their 14 days are up, oddly that's the day the Thunderbolt should be released
Sent from my HTC Incredible using XDA App
If it comes out tomorrow or 28th, I blame apple and none of the other BS rumors. If it comes out in March there might actually be network problems.
It probably is apple because they played the commercials for the phone during the all star game with no date money does make the world go 'round and its not going to have Skype maybe because Skype just got their group calling out of beta so it would be useless for ppl to have a Skype which can't do group calls just a theory
A little inside info from work. 28 is where it got put cause 24th we didn't get shipments ontime so most likly 28th at this point. Rss reflects all bes buy stores in the area like Jersey, Ny, have no shipments and no stock inbound or any TB in stock. so no i can pretty much confirm. 24th is NOT the release date. 28th SHOULD now be. Fun fact, if your in Jersey like I am. Most of the coverage map is empty for jersey so 4G is useless till coverage comes in our area for Verizon.
Don't you guys follow The Panda (Black Man X) on Twitter? He's a VZW insider... works deep in the company.
He's said several times the phone isn't coming until March. The 28th isn't happening. Verizon never releases on any other day than Thursday, either.
Sent from my Droid X that I can't wait to trade for a Thunderbolt using Tapatalk
JFMFT said:
Don't you guys follow The Panda (Black Man X) on Twitter? He's a VZW insider... works deep in the company.
He's said several times the phone isn't coming until March. The 28th isn't happening. Verizon never releases on any other day than Thursday, either.
Sent from my Droid X that I can't wait to trade for a Thunderbolt using Tapatalk
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Yeah but would they start the "coming soon" commercials on TV this soon? I read yesterday 3/21 for a drop date (but if that's a Monday and they don't do Mondays then ??). I realize the IPhone was hyped up FOREVER before its release, but that was THE IPHONE!! Stop the world, lol, here it comes.
I don't think I've actually ever waited for a phone, usually I just get what's out, so IDK when they start their ads for the next big thing usually.
I think apple is behind the delay on the TB. I was told by a Verizon tech that Apple demanded that V erizon stop the new every two plan if they wanted the iphone.
Sent from my GSBv1.6-ERIS using XDA App
I can only imagine all the stipulations given to VZW in order to get the iphone.
A holding period on releasing any new devices for a month would probably be one of them... March 10th maybe?
chimpsnest said:
Yeah but would they start the "coming soon" commercials on TV this soon? I read yesterday 3/21 for a drop date (but if that's a Monday and they don't do Mondays then ??). I realize the IPhone was hyped up FOREVER before its release, but that was THE IPHONE!! Stop the world, lol, here it comes.
I don't think I've actually ever waited for a phone, usually I just get what's out, so IDK when they start their ads for the next big thing usually.
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That's ok chimp u can keep using my Gb rom on ur eris for now lol
this post brought to u by Dark Tazz
superchilpil said:
The thunderbolt is.already trademarked by HTC, check out how its already up on their site
There is no delay, there has to be a release date to be a delay
They also wouldn't make you pre order a month and a half in advance
And they told the world they shipped the phones last week so they are there
Verizon is probably being paid by crapple to shut up about everything but their icrap until their 14 days are up, oddly that's the day the Thunderbolt should be released
Sent from my HTC Incredible using XDA App
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where did they say they shipped the phones? i would really like to see that.
JFMFT said:
Don't you guys follow The Panda (Black Man X) on Twitter? He's a VZW insider... works deep in the company.
He's said several times the phone isn't coming until March. The 28th isn't happening. Verizon never releases on any other day than Thursday, either.
Sent from my Droid X that I can't wait to trade for a Thunderbolt using Tapatalk
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black_max_x complains and moans when ppl dont give him credit for what he says, he doesnt atually say a release date. he does some GAY poem that hints on a month. people dont want to figure that **** out so they ignore what he says, then when ppl are *****ing about the date not being right THEN he says the month and complains nobody listens to him or gives him credit. i find him very annoying lately [/rant]
Apparently at the mwc they said the phones were shipping the week of the 14th
Sent from my Incredible using XDA Premium App
There is a place on the Verizon website where you can enter yoiur email and they will inform yoiu of any news with the phone by email...
KruseLudsMobile said:
There is a place on the Verizon website where you can enter yoiur email and they will inform yoiu of any news with the phone by email...
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Captain obvious to the rescue!
KruseLudsMobile said:
There is a place on the Verizon website where you can enter yoiur email and they will inform yoiu of any news with the phone by email...
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But there isn't any info to e-mail.
Sent by my Droid Incredible
This is weird I started a thread about how I DONT BELEIVE the delay is about the battery life. But it was takin down....hmmmmm fishy
My reasons are There are commercials, you tube vids, newspaper clippings, web advertisements all over (CNN).... Posters in BestBuy and at the Verizon Stores....
You mean to tell me VERIZON the most stringent tester out of all carriers would showcase the HTC THUNDERBOLT advertise it on there site....without testing the battery??? OH PLEASE.
NO WAY! I would not beleive anything engadget says..... they are in APPLES POCKET!!! I think thats obvious!!!
The delay is to help iphone sales!!
At this point it doesn't matter anymore.
well not that it matters anymore but the thunderbolt has been givin the green ;light to be shipped,,, look for it to be out soon
and the delay yea maybe it had to do with the battery BUTTT i was told from a verizon rep ,,,
alot of the delay was becuz of the IPHONE
Mod please remove
Also said the hold up was not Verizon. It was htc
sent from my droid x ..fueled by Red Sox Nation
Oh yea. Also said call ur bb after noon time on Wednesday.
They will know if it will be released on thursday...said their nomal shipment comes in on Wednesday .. and if it comes then. It will be released on a tuesday.. if it was coming from ups.. they would know Wednesday .. and it will be a Thursday release
sent from my droid x ..fueled by Red Sox Nation
newalker91 said:
That's all a load of crap. I've talked to our HTC Rep in person (Bryan Cantu) and he has personally stated that when it releases (cannot say when) it will be at Best Buy and Verizon corporate/preferred retailers on the same day. The delay will be for stores such as Target Wireless, Walmart, Sam's, etc. HTC is not the reason behind the hold-up either. My Rep has specifically stated that Verizon is holding it back due to agreements with "other partners", and as stated in a different thread he let me play with his Thunderbolt. It was working just fine, better than any other HTC in my opinion.
As far as an already rooted phone being released, that as well is not true. We have a full lineup from our March Products and Services conference as to which phones will be coming out for which carriers. It doesn't provide us with release dates, but none of them are rooted and I guarantee none of the carriers will release one that is rooted. It breaks their own terms and conditions as it gives full access to locked services such as hotspot without them paying.
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i just found it funny never said i believed it nor did i go in asking about the phone lol
i only went there asking about the data plan , because when i went into the version store to ask ,, the guy was no help at all ,, he was talking about how he rooted his d1 and said he had froyo, i said yea , i have a eris running gingerbread,, when he said gb was old and froyo was the newest , i thought it be best to go ask someone else lol
and as far as that rooted phone,,,, i never said it was being released anytime soon,, he said that one of those companies are working on one
Never trust a Best Buy employee. Best Buy hires 90% retards who don't know their **** from their ass. They are dumb as hell. Don't trust anything they say they will lie to get sales or you to leave them alone. Don't shop there and take your money elsewhere(amazon.com). I hope they go out of business like circuit city and compusa.
This thread is full of fail.
And both Circuit City and CompUSA are still in business. FYI
rednoved said:
This thread is full of fail.
And both Circuit City and CompUSA are still in business. FYI
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all the thunderbolt threads are full of fail,,,, i see others posting what was told to them , so i did,,, the whole tb thread s in general is gunna be a big fail with the people who have nuthing nice to say when someone just says what they are told ,, me im in no rush for the phone im getting it for free whenever its released march , april , may or june
Amen brother! Tazz, I'm stoked you are on board with the TB, can't wait to see what amazing things you dev for it. I am in no rush for it's release either, I'm currently enjoying V10 of your Ginger Tazz, it screams! Thanks for all you do brother!
tazzpatriot said:
all the thunderbolt threads are full of fail,,,, i see others posting what was told to them , so i did,,, the whole tb thread s in general is gunna be a big fail with the people who have nuthing nice to say when someone just says what they are told ,, me im in no rush for the phone im getting it for free whenever its released march , april , may or june
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Sent from my Ginger Tazz using XDA App
dcmaddhatter said:
Amen brother! Tazz, I'm stoked you are on board with the TB, can't wait to see what amazing things you dev for it. I am in no rush for it's release either, I'm currently enjoying V10 of your Ginger Tazz, it screams! Thanks for all you do brother!
Sent from my Ginger Tazz using XDA App
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V11 will be up for testing soon
sent from my droid x ..fueled by Red Sox Nation
+1 on that...can't wait to see what you do for the TB!
dcmaddhatter said:
Amen brother! Tazz, I'm stoked you are on board with the TB, can't wait to see what amazing things you dev for it. I am in no rush for it's release either, I'm currently enjoying V10 of your Ginger Tazz, it screams! Thanks for all you do brother!
Sent from my Ginger Tazz using XDA App
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Sent from my Ginger Tazz using XDA App
haggisman14 said:
+1 on that...can't wait to see what you do for the TB!
Sent from my Ginger Tazz using XDA App
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we will see
rednoved said:
This thread is full of fail.
And both Circuit City and CompUSA are still in business. FYI
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FYI
No they are not. They both went out of business and there are no more B&M stores for either.
Circuit City name and CompUSA name are now owned by TigerDirect and basically you can buy all the same stuff from TigerDirect on either Circuitcity.com, compusa.com or tigerdirect.com
So yes they are "still in business" but its just tigerdirect expanding its business under the name of the 2 companies they bought after they had already went out of business.
TNS201 said:
FYI
No they are not. They both went out of business and there are no more B&M stores for either.
Circuit City name and CompUSA name are now owned by TigerDirect and basically you can buy all the same stuff from TigerDirect on either Circuitcity.com, compusa.com or tigerdirect.com
So yes they are "still in business" but its just tigerdirect expanding its business under the name of the 2 companies they bought after they had already went out of business.
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Actually CompUSA (through TigerDirect) does have B&M locations again.
Check out their web site.
FYI, i am a best buy employee, im am not a retard (lol) And the second this phone comes in i'll post pics for
sum182 said:
FYI, i am a best buy employee, im am not a retard (lol) And the second this phone comes in i'll post pics for
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I hope ur post was a joke lol if not maybe u didn't read it before u posted lol
dear verizon... i will be sending ur check .. no date has been announced
300 for a phone built on last years tech...
hrmm
Gonna wait for the new dual cores maybe even the iPhone five. re-evaluate in July and get whats best of the lot. I suppose I will have to live with my Eris for a few more months. While it was a good phone, it is hard to read due to the small screen. I did however get new goggles @ 240 bucks so I could read the phone.
I got several emails from Vzw store noobs wondering when I would be releasing my payment. "before the end of Q2." Between us I had an ink issue which was resolved in a pen update the other day. Don't tell the kids working at the VZW store. I just want the check to be bold, bright, and exceptionally readable when I finally release it.
tazzpatriot said:
I hope ur post was a joke lol if not maybe u didn't read it before u posted lol
dear verizon... i will be sending ur check .. no date has been announced
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LOL! i actually didnt realize i did that. Makes me look good.
Wait for the Bionic or get the Thunderbolt? I'll wait and see.
From my EVO with Cyanogen
Of course the ability to load a superior ROM like cyanogen would bear heavily on such a decision considering that the bionic could/would be locked down.
From my EVO with Cyanogen
Been into two stores now looking at the one x and when the rep asks how they can help me I tell them I am there to look at the one x and they don't say another word after that. It's too bad cause I really want to try and talk one of them into selling me one early. It almost seems like they brave no idea about them at all. I asked if they had a gray one I could look at and the girl today looked at me like I had three heads.
Sent from my Desire HD using XDA
Yeah its pretty much the same here, hell most don't even know they have a demo model up, and it's funny how they keep telling me that's its not out yet
Sent from my SGH-I897 using Tapatalk
Yeah, same thing here. I spotted the phone from across the store, and when the lady asked if she could help I told her I was here to look at the HOX, she ignored that and thought I was talking about the Beats radio that it was attached to.
My local store kept trying to lead me to the ifruit 4s display lol.
Sent from a little blue planet, third from the sun.
I called two local AT&T stores this morning. One said they had a demo unit on the floor. The other said I could play with one if I came in.
I went to the store that said I could play with one and a sales rep handed me his. Said he had had it for a week. It was the white model. It was pretty dirty. I hope that isn't common.
I'll post my impression plus pics once I hit 8 posts. I'll be posting a link to where I wrote about the One X in a different forum.
Called my AT&T store this morning, they said they had it out on display. Went in tonight after school, and they guy said something about how it "wasn't released yet" and it had been "pulled by corporate" or something and they weren't allowed to have them out on display until the 6th. Shady as hell, and now I don't know if I want to pre-order and pick it up there, who knows what's going on with those idiots?
the manager at my local corp. store let me check it out then said "just pretend that you didn't see it yet"
blairh said:
I went to the store that said I could play with one and a sales rep handed me his. Said he had had it for a week. It was the white model. It was pretty dirty. I hope that isn't common.
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Some people just don't touch the phone with dirty hands and then never wipe off the phone... Lol. I've been one to text while eating pizza, I'll make sure not to do it with my HOX
They work on commission. They aren't going to help you on a product they can't sell yet.
homeboy at my store told me since my contract expires april 28th he can sell me a HOX on may 1st but i cant tell anyone ! lmao
vioalas said:
Some people just don't touch the phone with dirty hands and then never wipe off the phone... Lol. I've been one to text while eating pizza, I'll make sure not to do it with my HOX
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I like the white but worry that it will look like a white apple keyboard after a few weeks. Afraid it might start to turn yellow in the back.
At&t reps
I always hate it when I seem to know a lot more than the at&t sales reps. They are the ones selling it and should honestly know more than me! I not that big of a phone geek either.
I also don't understand how a few people got it early. I called two AT&T stores and both said they won't have any stock in until May 6. ):
slaughtercolors said:
I always hate it when I seem to know a lot more than the at&t sales reps. They are the ones selling it and should honestly know more than me! I not that big of a phone geek either.
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although i do read alot on phones, i understand where your coming from. you would think a saleman would have an answer to every question...or at least one. it truly is sad.
chaosjh said:
although i do read alot on phones, i understand where your coming from. you would think a saleman would have an answer to every question...or at least one. it truly is sad.
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Yeah most are clueless and its sad they dont even know that places like XDA exist. I am lucky that our local corp store manager does know XDA and is a regular poster here though I am not supposed to tell
I had the total opposite experience at the Rogers store last week. Told the guy I was looking for a One X and he's all "yeah, great phone bro. I know we got some in, just let me check."
Turns out there weren't any in when I walked into the store, but a shipment was actually delivered while the guy was looking. Now that's some good timing. I may have been the first one in Toronto to pick one up! (If anyone got one earlier than 1:30pm EST on April 20th, then I guess you beat me to it.)
I went into my local official AT&T store today to see if they had one on display and fortunately they did. It was set up playing MOG to display the Beats Audio speaker they are selling. The sales rep I dealt with knew what was up, he even knew the release date. We had a good chat about the phone and how nice it was. I have a GSM Galaxy Nexus right now, and I will miss stock Android but Sense 4 is really not too bad. I had 2 updates with AT&T burning a hole in my wallet so I went ahead and did the preorder. I know I could have saved $50 to get it elsewhere, but I have had some bad experiences in the past getting my unlimited data plan stripped off of my plan when I got a phone for cheap at Costco. Now that I have unlimited LTE I don't think I will have to worry about plan changes for a long time. I decided it was worth $50 to not have to go through the hassle I went through last year when I upgraded to an Inspire and spent a month trying to get my unlimited data put back on my plan. The only bad thing is that on the AT&T map I live about 4 miles out of LTE, but at least I work in an LTE area.
So now May 4th (or hopefully sooner) I will have the phone with my unlimited LTE attached sitting on my doorstep.
lol, I just witnessed an "Epic mouth foaming" full fledged melt down in a BB...
I started to laugh and the person gave me the stare down of doom, made me chuckle some more.
And then I asked the CSR if they had cheese to go with all the "wine" they just received... The girl teared up a bit and then asked if I would like to apply for a BB CC...
How does a grown person just "Melt down" @ 10:15 in the morning over a device that's not supposed to be released to them until the 10th?
To all the CSR's that are going to be yelled at, called names, need to get a manager or call the cops today. "We" as in the royal "We" apologize in advance. Good luck and please keep sane today.
My mom is coming in to get a phone. All she knows is that it is big, and she doesn't have to squint to see the text messages when the she doesn't have her glasses on.... She won't yell or scream at you. She won't complain about not having accesories. All you have to do is transfer her contacts and photo's. And show her how to assign ringtones. Please be nice to her
Big phones FTW!!!!!
This forum has actually made me feel bad for what the CSR's go through. I've always been more than polite to them (because who wants to help an asshole?) but I've silently resented them for not trying to be more sympathetic. Well I see why now, they put up with so much of peoples **** it makes them callous. I'm sure we have some members on this forum that are CSRs and I would love to hear some horror stories :laugh:
Thank you!!!! Lol. Its not always fun with some customers but they usually make for great stories down the road.
Sent from my HTCONE using xda app-developers app
I actually just got off the phone with Verizon to ask about International roaming plan options and asked about shipping date for the Note 3 for the hell of it.
The woman I spoke to was like 'Oh yeah, we have it'
I got excited.
Then she said 'It's available on 10/10 for pre-order'
Sadness ensues.
Oh well,..one of my friends said it as well as someone on the forum that the best part of getting a new phone is the anticipation. I've been having lots of best parts with all this anticipation!!
Only (6) more days until this amazing device is in my hands!!! I'll have all my accessories [static screen protector, Spigen case, 64GB Samsung Pro Micro SD] here sitting at my desk eagerly awaiting it's arrival.
We will be treated to some very Epic, Epic I tell you, tales of the stupidity and audacity of unreasonable consumers in the next 2 weeks.
Things I have heard people tell CSR's in a "loud" tone to voice their personal displeasure of not getting what they want on launch day of many phones @ the Corporate Sprint Store on La Cienega & 3rd in Beverly Hills.
"Well why aren't there any covers??
How am I supposed to protect my phone?
I am holding you responsible if I scratch my phone!!
What kind of Company are you??
I can't wait to move to another carrier
I want to speak to a manager
What do mean we can't call Samsung and get this fixed.
Do you know who I am
I spend "X" amount in this store every year
I need a Xanax
You just wasted an hour of my time
What do you mean I could have made an appointment
I have important business to do and I absolutely need this phone"
In my country........
Eventually police show up because a customer or 5 will call them even if the CSR's won't.
I have dealt with the same store for years now. They try to help as much as they possibly can and the majority of the customers appreciate them calling corp sprint and working stuff out. Maybe because its a corporate store or maybe because of the clientele. But Christ, some people are complete douche nozzles... Without any tack or situational awareness. But the CSR's at this store are definitely very understanding and courteous.
Heh. Any chance this is in LA? I've been on the phone all morning with an AT&T rep who's been calling AT&T stores in the LA area trying to find me a black Note 3. None of them have inventory, but apparently some crazy lady is calling around giving everyone a hard time lol.
EDIT: Turns out they do have the black ones in stock after all. Sorry for the misinformation!
bigmout said:
Heh. Any chance this is in LA? I've been on the phone all morning with an AT&T rep who's been calling AT&T stores in the LA area trying to find me a black Note 3. None of them have inventory, but apparently some crazy lady is calling around giving everyone a hard time lol.
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Pasadena Best Buy has them in Black for AT&T also the Glendora Best Buy has them as well...
grifter9931 said:
Pasadena Best Buy has them in Black for AT&T also the Glendora Best Buy has them as well...
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Unfortunately, I have to get mine through an AT&T company store because they're doing an early upgrade for me.
bigmout said:
Unfortunately, I have to get mine through an AT&T company store because they're doing an early upgrade for me.
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A few stores have them in stock
http://www.att.com/shop/wireless/devices/samsung/galaxy-note-3-jet-black.html#fbid=CB0uUHuHndD
grifter9931 said:
A few stores have them in stock
http://www.att.com/shop/wireless/devices/samsung/galaxy-note-3-jet-black.html#fbid=CB0uUHuHndD
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Crazy... I just called and confirmed. They have them in stock -- including two of the stores the AT&T rep called this morning. Gonna see if I can pick one up after all. Cheers!
grifter9931 said:
Things I have heard people tell CSR's in a "loud" tone to voice their personal displeasure of not getting what they want on launch day of many phones @ the Corporate Sprint Store on La Cienega & 3rd in Beverly Hills.
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Damn that sent a chill down my spine... right across from the Beverly Center... I used to work up in that mall back in the day and I waited at the bus stop right there on the corner of 3rd and La Cienega every damn day... miss that time and place... hmmm... small internet
b00mb00mchuck said:
Damn that sent a chill down my spine... right across from the Beverly Center... I used to work up in that mall back in the day and I waited at the bus stop right there on the corner of 3rd and La Cienega every damn day... miss that time and place... hmmm... small internet
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lol very small indeed...
grifter9931 said:
lol, I just witnessed an "Epic mouth foaming" full fledged melt down in a BB...
I started to laugh and the person gave me the stare down of doom, made me chuckle some more.
And then I asked the CSR if they had cheese to go with all the "wine" they just received... The girl teared up a bit and then asked if I would like to apply for a BB CC...
How does a grown person just "Melt down" @ 10:15 in the morning over a device that's not supposed to be released to them until the 10th?
To all the CSR's that are going to be yelled at, called names, need to get a manager or call the cops today. "We" as in the royal "We" apologize in advance. Good luck and please keep sane today.
My mom is coming in to get a phone. All she knows is that it is big, and she doesn't have to squint to see the text messages when the she doesn't have her glasses on.... She won't yell or scream at you. She won't complain about not having accesories. All you have to do is transfer her contacts and photo's. And show her how to assign ringtones. Please be nice to her
Big phones FTW!!!!!
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Not sure if you heard the news stories about two "adult" women knocking the crap out of each other at an apple store over the "golden" iphone. There just aren't enough of them so they started brawling. That is just so pathetic, it is a phone, you can order one and get it later on. Yeah I want my phone early, called BB, certainly didn't drive there to day and was told nope, the 10th. I was cool with that and figured it would be the case but hey it never hurts to ask.
RaptorMD said:
Not sure if you heard the news stories about two "adult" women knocking the crap out of each other at an apple store over the "golden" iphone. There just aren't enough of them so they started brawling. That is just so pathetic, it is a phone, you can order one and get it later on. Yeah I want my phone early, called BB, certainly didn't drive there to day and was told nope, the 10th. I was cool with that and figured it would be the case but hey it never hurts to ask.
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Yeah there a few stories of people being .. people...
On the bright side my mom got her device and is a happy camper.Which ever CSR she dealt with was courteous and spent time showing her a bunch of stuff and filming it at the same time. Gave her a copy so she wouldn't forget any of the new things she was shown. She gave a $35 tip for their time. And bought the person a starbucks coffee.