Database Info

[Q] Google Account Stoped Working!

Hi Fellas, I've searched everywhere and wasn't able to get my issue fixed. i now run out of options but to ask help to the good folks of XDA. If no1 here can help, than the gods help I'm doomed.
I got 2 android devices (Nexus S and XOOM) and i can't install any apps in either of them using my Google Account. Every time I try do download an app I get "Download Failed" error, also I can't connect to "chrone to phone" on the devices and the only way to install an app in any device it's from the web market.
So i created a secondary Google account and when I use the secondary account I can install anything just fine, so obviously is something wrong with my main account, I just can't figure it out. Everything was working yesterday and it's not working today. Simply as that.
I disabled 2 step verification, I changed my CC on google check out, I changed my passwords and changed all my options and changed back to what it was. And still nothing. I followed every single procedure I found on Google and a bunch of forums and everything was a big frustration.
I'm out of ideias. So if any1 can plz trow a light in here I'll be thankful.
Cheers
Update. I tried buy an new app and it was successful. It boughted and installed. But I still can't install any app I had previously bought it and can't install any free app. I just can't understand wtf is going on. Plz some1 help!!!

Market not showing any of my downloaded apps???

So recently, for some reason, my Android Market has stopped displaying all apps in the "My Apps" section. I get this message on the "My Apps" section, " Apps and games owned by this account will appear here." I'll post a screen shot of the error if the need be. I've tried lots of things. I've cleared the app data through settings, I've gone as far as to completely wipe the phone, formatting the entire thing and restarting from scratch. My apps were displayed under "My Apps" For about 25mins and as I was reinstalling them, it happened again. I went back and removed the last few apps that I had installed to no avail. I've changed ROMS to see if that would fix it and still same things. It appears to have something to do with my google account. I've read that there is no way to remove a phone and start over as far as your google account tied to it. You can only hide them. I'm at a lose. I can still search and install apps from the market, and it even updates those apps online in the market. But I can view them on my phone to see if they have updates or to uninstall through the market. Hopefully someone can help! I'm exhausted from wiping and reinstalling. I thought it may have something to do with my TB I was restoring so I went through and manually added each app back ( ALL 127 OF THEM) And after about 30, same error. Thanks is advance.

Have you tried Market Fix in Titanium Backup (Menu>Market Tools). Try Market Doctor and if that fails, Destroy all links and try Market Doctor again.

Thanks for the reply. I do not have the pro version of TB to try that. But if I'm sure it'll work, I can swing the money to get it. But there's a another piece to this puzzle. Yesterday at work I was given a new phone. A Droid Incredible 2. I logged into my Gmail account and installed a few apps that I needed, and about 2 hours in. I'm getting he same error on that phone as well. Could here be a problem with my Gmail account? I'm just not sure if running TB pro on one phone is gonna fix both.
Sent from my SAMSUNG-SGH-I727 using Tapatalk

Hi there, I did a quick forum search and there are numerous threads about this problem. I haven't read through them all (as I don't have the problem ).
Also found this link
http://www.droidforums.net/forum/te...ions/180412-android-market-my-apps-blank.html

Market Crackdown
[email protected] said:
Hi there, I did a quick forum search and there are numerous threads about this problem. I haven't read through them all (as I don't have the problem ).
I too ran into a simiar problem over the last couple days. I looked into it through Help and it said the were no longer allowing Dev Phones to download copy written apps to keep the illegal reverse engineering and the breaking down of the apps to build similar apps without the rights from the owner/ dev of those apps. I even recieved a notice saying that an app that I paid for was no longer available to me, and to contact the Dev for a refund. W.T.F. ??
Click to expand...
Click to collapse

error while retrieving information from server. [RPC]

I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error

Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..

what rom are you using buddy?

I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.

Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.

I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution

phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132

I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol

Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?

yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side

I'll check in on this thread too lol. I'm in exactly the same position. No response from google.

Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?

mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
Click to expand...
Click to collapse
It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.

I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!

dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
Click to expand...
Click to collapse
I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.

Kurisu87 said:
what rom are you using buddy?
Click to expand...
Click to collapse
XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA

I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.

I'm also have issues with my Galaxy S2 and Xoom

Same problem here with my Defy. I'm on CM7.2 Nightly build.

Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?

Lost all paid apps in market

I've been trying to fix a market issue with my SG tab 7.7 so I did a full wipe and reflashed the ROM in CWM.
Now when I go into the market, all my paid apps don't show up as paid, it wants me to pay again (e.g. titanium root, mobile odin etc.) Ditto on the web store as well.
I've filled in the form on the website but I"m not holding my breath for google (lack of) customer service, anybody run into this before?
Checking on my other droids, the same issue appears to be afflicting them as well, even if the app comes up in 'my apps' when I click on it instead of letting me reinstall it wants me to pay again!!!!
EDIT: Please DO NOT BOTHER SUGGESTING any of the normal 'fixes' such as clearing cache/data, clearing google service framework, full wipe, remove and re-add account, check google account is selected etc. This thread is for those of us whom none of the client side fixes work. And yes our web store is also similarly broken. Confirmed its a google side issue via raising a ticket with them. As per google: ""We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.""

Just one silly question. Are you using the same gmail account for your paid market apps ? Is the device id remain the same as it is ?
Touch wood, so far I never experience your issue here. I have did several times of full data wipe with flashed more than 10 different roms from GB to ICS and so far my paid apps still displaying as "purchased". It will appear as "not installed" in "My Apps" section if I haven't re-download/restore them.
Try contact google and probably you need to show them your receipts from the apps you purchased in the past.

Same account, I didn't change any ID or whatever (full wipe and reinstall of same rom). Besides its happening on all 3 droids I own (1 phone 2 tablets).
tried clearing market data, cache, force stop etc. no change.
On web store it says I don't own any apps
As for receipts I have it all in my gmail of course but I have to wait for goog to get back to me, the lack of customer service (e.g. I can't even call someone) is appalling IMO. I have over 30 paid apps so this is super annoying, and now I"m afraid to buy any more in meantime until its resolved lest it screw my account even more

Hey, this is my first post ever on XDA.
I just wanted to say that exactly the same thing has happened to me. I've bought around 50 apps on the market, and as of yesterday all of them started saying that I would need to pay in order to install them.
On the web store it says I don't own any apps, so I'm sure this has nothing to do with my individual device. It seems like a problem on the back-end. Maybe some glitches appeared in the system during the transition to Google Play?
Anyway, I'm stuck in the exact same boat that you are. I've reported the problem to Google via their support form, but aside from the automated response that you get when you first report a problem, I haven't heard anything back from them.
I also started wondering whether the problem might fix itself if I buy another app. But I'm also paranoid about making it worse somehow. Sigh...
---------- Post added at 01:36 AM ---------- Previous post was at 01:25 AM ----------
Oh, by the way, I'm running an unrooted Galaxy Nexus with 100% stock firmware. So I really think this is issue has nothing to do with custom ROMs - I reckon the problem is entirely on Google's side.

Yep has to be if the web store is borked as well. Also under my apps, all, it sometimes throws 'error connecting to server [RPC]' or something like that
Two of my droids are custom (Atrix w/ ICS Cm9 beta, Samsung galaxy tab 7.7 w/ tweaked stock) but a third is stock unrooted (sony tablet S).
poor form from goog they really need to up their customer service, even if 'sorry we know there's an issue with XYZ and we're working on it'. I've also got 50+ apps lol

yup im having the same, I first thought it was due to my custom FW but seems unrooted stock folk are also having this problem. I made a thread about it a couple of days ago and again all having the same issue
http://forum.xda-developers.com/showthread.php?p=24026026#post24026026
what i found, is if i go to the web store and see my purchase history and click a product, it shows as purchased (like it should) but will not download when clicked, when using the search bar looking for the same app (my case both was titanium pro) it wanted me to purchase.
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
on an additional note, "play" has now been added to the black bar google home page above the search results in between maps ans youtube, so it seems they are messing with something

Anyone tried to connect to a 3g/wifi and manually sync your gmail account ? So far I observed is whenever I just wiped my phone. It will take awhile to fully synced back my email, contact, calendar and the last one which should be google market place.
Try don't take any attempts to make it work and let it be under internet connection and see if they will come back by their own. Just don't do any full wipe again, and performs a normal personal data restoration (like titanium backups). Let it be like 1 day normal usage with internet connectivity and see if those missing apps will appear back or not.
My personally experience is that I didn't actually take any action when I see them blank after full wipe. I proceed and busy with my gmail account login, sync back my contact and calendar, then performs titanium restoration and sms restoration. Eventually they just appeared after couple of hours or maybe 1 day or I dunno, I didn't actually care about it as I just know that they will come back to me and so far the app did appear back by its own in "My Apps" section.

none rooted stock phones are also having this problem, so im not sure its anything to do with wiping the cache and thanks, but thanks for the input.

Kurisu87 said:
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
Click to expand...
Click to collapse
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?

I've been hit with this too. My apps on the website are completely gone. The orders are still there, thank god. So if google ever actually try and help I can prove I bought them.
All I did was clear cache and data in the play store on ICS because I couldn't download updates. Did they change clear data so it wipes EVERYTHING server side?
My playstore on my ICS xoom has a completely blank "my apps" page. If I try and update my apps it asks me to pay.
My nexus one on GB still uses a really old version of market (I froze the updater some time ago) and that's working fine at the moment. I can do updates ok too.
On my xoom I unistalled updates to pre "play store" re-brand (so plain old android market) and it shows all my apps and lets me update them without asking me to pay again. Next time I open it, I'm back on the play store with no apps listed in "my apps". So I uninstall updates again next time I need to use it. There doesn't seem to be an updater to freeze any more.
I daren't try buying any new apps in case that messes it up even more.
As a short term workaround try using an older version of the market. The one that works for me is 3.3.12.
I've tried going back to a nandroid from a couple of weeks ago, didn't work. I've wiped, flashed, market doctored, everything I could think of. No help. This is definitely server side.
I've sent emails to google but they haven't replied. I sent a few because there wasn't an option for "you deleted everything on my account for no reason."

"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.

CrashCrashCrash said:
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
Click to expand...
Click to collapse
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!

wow.. thats totally wierd.
did u login using the same google account??

summer_love said:
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
Click to expand...
Click to collapse
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .

DamnDroid said:
wow.. thats totally wierd.
did u login using the same google account??
Click to expand...
Click to collapse
lol, yes I did. I removed all others just to make sure
CrashCrashCrash said:
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
Click to expand...
Click to collapse
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.

summer_love said:
lol, yes I did. I removed all others just to make sure
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
Click to expand...
Click to collapse
Absolutely the same situation...
Purchased apps looks like not purchased

Vulk_ZA said:
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
Click to expand...
Click to collapse
when i tried to purchase one I didnt have, it went through and downloaded fine (I purchased v player unlock for 59p) yet I was getting an error trying to download the free trial app. All seems a bit odd to me.

romansib said:
Absolutely the same situation...
Purchased apps looks like not purchased
Click to expand...
Click to collapse
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
If you contact the titanium developer he might be able to send you the old version of the pro key. It's just a file you put on your sdcard. He's always been really helpful when I had issues.

summer_love said:
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
Click to expand...
Click to collapse
I got a reply from Google Play Support, but it seemed like a canned response: it was mostly suggestions to try things I've already tried, such as logging in with the correct account, making sure I've upgraded to the latest version of the Play Store app, or doing a hardware reset of the device.
I replied with a more detailed explanation, and included several screenshots to illustrate the problem.
I also included a link to this thread. Hopefully someone at Google will realise that there's a problem on their side that needs to be fixed.

I haven't even gotten a single response short of the initial auto reply, and its nearly 72 hours. Pathetic really. If I was an apple customer and lost all my itunes purchases.......... GAH google get it sorted

upgraded playstore, now get sign in error msg.

hello. hopefully posted in the right spot, but unsure if anyone has seen this issue... there was an update recently for the play store, so i did an upgrade, and now getting the nagging sign in error for gmail associated with this phone.
entering my pw does nothing. it just comes back almost instantly to reenter pw again.
i did a kill this to see what or where the message was coming from... what it killed was the google services framework, so its not a fake... but... wanted to see if anyone's seen this, and if there's a fix...
i'm on a droid 3 rooted, debloated, and that's all thats been done..
playstore is at 3.5.19 and gsframework is at 2.3.7
thanks.
Sent from my DROID3 using xda app-developers app

yanger said:
hello. hopefully posted in the right spot, but unsure if anyone has seen this issue... there was an update recently for the play store, so i did an upgrade, and now getting the nagging sign in error for gmail associated with this phone.
i did a kill this to see what or where the message was coming from... what it killed was the google services framework, so its not a fake... but... wanted to see if anyone's seen this, and if there's a fix...
Click to expand...
Click to collapse
enter /settings/applications/manage aplications tap All scroll down to Google Services Framework tap and clear data/clear cache

ruscan.calin said:
enter /settings/applications/manage aplications tap All scroll down to Google Services Framework tap and clear data/clear cache
Click to expand...
Click to collapse
it warns that some of my settings will be erased completely, and blah blah blah... so I'll try it later.. but FTM, after clicking on the ignore icon, it went away and hasn't come back yet... if it does come back, I'll try the above....

tried it. no go. even tried fc the process, then cleared, prompt stayed...
Sent from my droid3 running stock rooted debloated... O_O

yanger said:
tried it. no go. even tried fc the process, then cleared, prompt stayed...
Sent from my droid3 running stock rooted debloated... O_O
Click to expand...
Click to collapse
your phone is rooted and cleaned (no bloatware) but how did you do that by flashing a custom rom or made by yourself
if made by yourself I suggest to delete playstore directly (use Root Explorer etc) and install from sdcard a new playstore you can find it by Google do not forget to activate "unknown sources" in menu/applications before to install new playstore form sdcard
another solution is to get stock rom and flash it then update playstore in this case all things should go if not there is a compatibility problem -last version of playstore is not compatible with your phone/OS

ruscan.calin said:
your phone is rooted and cleaned (no bloatware) but how did you do that by flashing a custom rom or made by yourself
Click to expand...
Click to collapse
it's still stock. rooted, safestrapped and backup, removed bloat.
if made by yourself I suggest to delete playstore directly (use Root Explorer etc) and install from sdcard a new playstore you can find it by Google do not forget to activate "unknown sources" in menu/applications before to install new playstore form sdcard
Click to expand...
Click to collapse
mmm i probably won't go that route yet.
another solution is to get stock rom and flash it then update playstore in this case all things should go if not there is a compatibility problem -last version of playstore is not compatible with your phone/OS
Click to expand...
Click to collapse
if that was the issue, all Droid 3's would have issues... or else all rooted Droid 3s would have issues... probably not it either..
**UPDATE**
This morning while browsing androidpolice, saw an app i wanted to try out (Google+ Analytics) ... so I tried to do it via the playstore on PC.. guess what? My Droid 3 was delisted from the account. How and why? I scanned the QR code that went directly to the Analytics app on PLaystore on my Droid 3, and installed successfully - it even lists Analytics on the PC view of the play store's "My Orders".
I was comparing the differences between my phone and my wife's Rezound, and I did notice one thing so far.. we both had the Droid Eris, and she had the Rezound now. Her Rezound listed verizon as the carrier, but on my account my Eris was oddly listed as verizon... and my Droid 3 not on the list at all!
Anyways, there's a link there for people who "Don't see your device?" question.. link is: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=1146414 ...
it states they are merging the personal google account with the google app account which may cause issues...
Now, is anyone having this issue at all? Google notes that this falls under a few percentages of users only ;\

mmm i probably won't go that route yet.
Click to expand...
Click to collapse
to risk is to get results
this can be a solution for your problems nobody can tell you for sure how to do that
I do not have that phone in my hand to tell you more
if you have a nandroid backup there is no risk

ruscan.calin said:
to risk is to get results
this can be a solution for your problems nobody can tell you for sure how to do that
I do not have that phone in my hand to tell you more
if you have a nandroid backup there is no risk
Click to expand...
Click to collapse
after googling a few, and finding more info, it ended up being a sync issue between the google servers - since the phone was registered to an gmail account that was made prior to whatever is being merged at this time, it messed up the sync. the error is gone now, and my phone is now re-listed in the devices list in the play store settings tab.
yay.

yanger said:
after googling a few, and finding more info, it ended up being a sync issue between the google servers - since the phone was registered to an gmail account that was made prior to whatever is being merged at this time, it messed up the sync. the error is gone now, and my phone is now re-listed in the devices list in the play store settings tab.
yay.
Click to expand...
Click to collapse
I like it because you solved your problem and I really hate problems :laugh:
also I like you share your results even if this is strange because I synced my phone with very old accounts and with different ver of Market and got no problems