Phone Reboots during active Phone call, and NFC questions - Nexus S Q&A, Help & Troubleshooting

My phone has reboot a few times since ive purchased it, on active phone calls, twice today alone. I have a feeling its a software compatibility issue with one of my apps, but i just wanted to see if other people have experienced this, and any advice before i try a factory reset.
My phone is not rooted. It has the latest OTA update. When i first booted phone, it did a google backup
My other question was on the NFC. When i have NFC checked in the wireless area, it works great. But as soon as i turn it off, and try to turn it back on, it gives an error code. It wont turn back on until i reboot the phone, and than it checks just fine again until i turn it back off. I played with a phone at BB and it gave an occasional error when i cycled the check mark fast, but it always corrected the error eventually. This is probably another software bug, but just seeing if anybody else is experiencing this.
If i reset my phone, i will lose all my save game data correct?

My Nexus S is also resetting during phone calls, four times in a row now.
Is there any news on this issue?

http://forum.xda-developers.com/showthread.php?t=880497

I just reported rebooting issue to the Google. Please add your comments and star it, so Google will be aware of the problem and start fixing it!
http://code.google.com/p/android/issues/detail?id=13674

I exchanged the phone, and it was great for a week or so, but just tonight reboot twice during an active calls. I suspect it to be some sort of software bug, but, I'm most likely going to be exchanging it again. Works great until you need to use the phone as a phone, than it doesnt work.

Psosmith82 said:
My other question was on the NFC. When i have NFC checked in the wireless area, it works great. But as soon as i turn it off, and try to turn it back on, it gives an error code. It wont turn back on until i reboot the phone, and than it checks just fine again until i turn it back off. I played with a phone at BB and it gave an occasional error when i cycled the check mark fast, but it always corrected the error eventually. This is probably another software bug, but just seeing if anybody else is experiencing this.
Click to expand...
Click to collapse
I can recreate this problem as well, and was a major concern for me (didn't want to have a defective NFC down the line when/if it becomes common use). After speaking with some people over at Android Central, one of the editors had this to say:
"Yes, if I toggle the NFC switch enough times I will see the error notification. It still works as intended though. Looks like there is a "cool down" time on the NFC hardware, and messages to the kernel are getting picked up as errors. Either the filter needs tweaked (the filter that reports kernel messages) or the output from the NFC hardware needs "re-worded"
Makes sense to me. I wouldn't worry too much about it. However, I did create a report to bring to Google's attention, if you feel like starring it: http://code.google.com/p/android/issues/detail?id=13581

Related

wifi problems laggy, crashing

hi all.
As I mentioned in my other post I have been having some serious wifi problems. Basically if I leave the wifi off the phone seems to work fine. When I turn it on however, the phone becomes laggy and it does not work. After turning the wifi on from the settings page, it says it is scanning for networks. After 20-30 seconds a little bubble pops up and says "unable to scan for networks" it will continue to try and scan on and off but never is successful. The phone is better to start up with the wifi off because if on, the phone becomes almost unresponsive and I am assuming it is because it is trying to scan in the background.
I just rebooted into the recovery menu and wiped the cache and device, but no luck. Any other ideas as to why this is happening?
Little update:
I found a few other threads where people complained about the same problem. Their recommended fix involved removing the file "/data/wifi/bcm_supp.conf"
The full thread is here: http://androidforums.com/samsung-moment/46179-unable-scan-networks.html
I tried that and also did a factory reset but unfortunately have not been able to fix the problem. Does anyone else have any other ideas?
hi Scales11
I'm also having the same problem..
did the
1. factory reset
2. new ROMs - Darky 7.01, Cognition 2.3...
3. delete the /data/wifi/bcm_supp.conf file
and still no luck... and realised bluetooth isn't working either..
anyone?? please help?
If you have flashed other ROMs and still the same issue. I would say its a hardware issue.
my fix
Geekboy9:
I meddled it for hours and while others have found various odd reset/rom fixes, I concluded that it was a hardware issue which cannot be fixed.
I flashed it back to a stock rom and went to att. They agreed that it didnt have any water damage and gave me a number to call about getting a replacement. Since the phone was less than a year old and its failure was not due to my use, the replaced it with a refurb. All in all the refurb seems fine, even after I rooted and flashed the cognition rom. I would recommend you do the same.

Phone freezing more and not waking

I've been on Humble 1.42 for about a month now (please don't look down on me, haven't had time to switch since the drama) and I am starting to have some issues with my phone not waking. At random moments, my screen would refuse to turn on no matter what I do. It does, however, respond to me holding down the power button for a forced power off (hard reset?) Anyhow, has anyone else experienced this at all? I had a feeling it was my xfinity mobile app because I had been getting a lot of errors from it lately even though I rarely ever use it. Should I just switch to another rom or is there any other apps known to cause issues with this rom that I should be aware of?
On a side note, I have been on this forum and obsessed with android for the past year and been doing some serious thinking about making a career change into Android development. Been doing some java tutorials on youtube over the last few months and the such and think I'm about ready to start some real android app development. I credit some of the great developers on this site and the awesome experience at Dreamforce this week as the tipping point. Any ideas on additional resources I should look into?
There are a few things that could be causing this problem(that I'm aware of)
1) You may have sideloaded a "virus" app. I attempted to sideload an app once(will never do it again after what happened..) and it completely BROKE my phone. It made apps unable to isntall, the screen would take FOREVER to wake(if it ever did wake) and plenty of other problems. I tried rebooting and got stuck in a bootloop(boot animation would never end), did a factory reset and everything force closed on me so I was forced to flash the .md5/.pit to go back to bare stock and that finally fixed it.
2) Have you flashed Fuju Tweaks? This exact same thing happened when I flashed it on Gummy2.0, worked fine on Eclipse1.3.1 and even works for a lot of people on Gummy2.0 but it wouldn't work for me.
3) Try reflashing your ROM, that's how I fixed the Fuju Tweaks problem. It might fix whatever plagued your phone.
Just let me know of anything you've done recently and I'll try and diagnose the problem(if I didn't already).
Uh-Oh, a virus maybe? Yeah, I will just reflash later on, and change some passwords while I am at it.
I don't think it was that kind of virus but it definitely screwed up my phone.

[Q] The Phone part of my Phone kind of doesn't work anymore!?

I've got this Samsung Focus on AT&T, the other day I decided to force the newest update. I made sure I had all the correct languages and everything. The update went through and most of the phone works. (cellular connection is indeed corruption, and I know about the fix for that.)
Basically what's happening is, the Phone liveTile shows the accumulated missed calls but when I tap on it, the animation freezes then goes back to the homescreen. I can call people through the People app or by using TellMe, and people can call me. I suppose the only thing I can't do is check to see who has called me.
Is this a known issue? Is there a fix? please let me know! as for the backup...
Apparently the backup I did got corrupted in some way, so there's no going back to that (the currently existing back up for some reason is after the update, though I haven't tried using it yet).
restart it. if doesn't work. reset the phone
Yeah, I definitely tried restarting it. I even ran the Samsung tools and that didn't fix anything (including my data issue... I tap on "cellular" in the settings and it doesn't open. ****e.) To modify a classic Bill Gates quote... "I guess that's why they're not shipping 8107 yet."
I think I have an old mango back up from the fall, but oh jeez, that's a lot of backtracking.
I'll keep refreshing this thread to see if any experts have any ideas for a little bit, after a while I'll just reset the phone I guess.
The phone app thing isn't a huge deal at the moment, but no cellular data?! How am I supposed to win arguments without a cellular data connection?
read the thread more carefully, and apply the correct updates - core os update is not enough...just read...please!
Bad update, you need correct language file, i had the same problem on my Titan... Phone live tile, in settings Mobile network etc doesnt work after bad update.
I had the following in my cab sender folder:
- diff-7.10.7720.68-7.10.7740.16-armv7-retail-microsoft.pks_2cb1bfdd82133914239b8ee1a78e61e9000d124a.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.lang_0c0a.pks_97df86b81a40df06bb2b15c6739e2ee772e53bbf.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.lang_040c.pks_2d74e8c5f6a835f1fe4c62b488c96ac2d7f01c29.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.lang_0407.pks_b50019ef50d52090d408d854c0708ddbf520706c.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.lang_0409.pks_bfd9c047a7b27c28208c8a717f8d7511fb2586f1.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.lang_0410.pks_9ecf9b052b6cc3161462e998dac8204a0f754556.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.pks_c9b7f3bc5bb340ba30473b566b4557de0cf3322e.cab
Will simple reapplying work perhaps? I mean, I'm pretty sure those are the only ones I needed, I did read the thread quite a few times.
Update reapplied and now it's working!!!!
Now I just need to figure out my internet sharing issue.

*desperate* sudden Airplane Mode lock / zero radio

N5 purchased direct from Google in early spring, has been used as daily driver since then with little issue. In official hard silicon case since day 1.
stock 4.4.4, unlocked + root. Rather innocuous app list (TiBU, F-Droid / AdAway, etc)
Recently after a reset to attempt ridding of some minor issue (funky reception or something), upon finishing boot, phone didn't ask for SIM pin, as always prior.
Quickly revealed because phone does not even detect SIM. Different SIM from another carrier attempted. No difference. Original SIM also attempted in a different N5, still works. So problem appears to be with phone.
Nothing of note to precipitate this happening. Power menu shows Airplane mode is ON, but cannot be toggled. Quick Settings Airplane Mode can be toggled on and off and icon does change (so sometimes contrasting what power menu reports), but SIM never detected / activated / used, ZERO radio available. Attempts to make calls say "first disable Airplane mode". Many attempted combinations of SIM in / out, Airplane Mode in quicksettings toggled, resets, etc. No dice.
Everything else works with the phone, this came on suddenly.
Tried reflashing same radio. No dice. Tried flashing 4.4.3 radio. No dice. Tried factory reset and also re-flashing entire phone to 4.4.4. No dice.
After all that I am led to believe this must be a hardware issue, but I wanted to know if you guys had any suggestions before forced to send back in to Google.
Googling reveals some other instances of this happening to people, but no real solutions provided. Why would the hardware suddenly just die, and why would it present itself the way it does?
Side note, if it DOES go back to Google, does anyone know how to avoid getting refurb in return? That is all they are offering and will not budge. Yet less than a year ago I had to replace an N4, and received a new replacement, without even making a particular request for it.
Sounds like your radio hardware has gone bad you have done everything to troubleshoot software issues RMA it to google
Sent from my Nexus 5 using Tapatalk

Wifi / Bluetooth / Sim Card Issues Since Last Two OTA Updates

I received an OTA Update in early to mid May. I am now forgetting which version I received at that time. ( I forget as I have done so many downgrades/upgrades/factory resets in my troubleshooting the last month!) Up until these issues, I've never rooted or flashed a ROM, or unlocked boot loader or anything. My N5 had always been completely stock.
First Issue
It all started with just the sim card. I get "no sim card" message, even though it was in there. This was my original SIM card and I had never ejected it since I bought it new. I found I could turn it off, pop it out and back in, and boot it again. Sometimes it will see the sim card again. It may take 20 times, but finally work.
I naturally got a new sim card, as well as confirmed said sim cards worked in other phones. My wifi and bluetooth were working fine at first. Working with google support, they recommended a factory reset to fix the sim card issue. Immediately after the factory reset, my bluetooth would no longer turn on nor show a MAC address. At this point, my wifi was fine.
Second Issue
In addition to the sim card slot issue, now my Bluetooth no longer works! Around this time, I received another OTA update, this time it was 5.1.1 LMY48B. I had hoped it would fix the issues, but no dice! I start reading up on the XDA forums as I am determined to start rolling back to see if this will fix anything. I unlocked the boot loaded, rooted, etc following the threads on XDA
Third Issue
I do all sorts of flashing to hammerhead-krt16m_4.4 to hammerhead-ktu84p_4.4.4 to hammerhead-lrx21o_5.0 to hammerhead-lmy48b_5.1.1 . On the final flash back to 5.1.1 my wifi now no longer works!!!!!!!!!!! It is stuck at wifi turning on and no MAC address shows. It also seems my cell data is very very slow now!
After many calls to google, I think I finally succeeded in getting a “ticket routed up”. My phone is from the play store around 10/31/2013. They keep pushing I am out of warranty. I attempt to ask for a refurb N5 without luck so far. I am not very confident anything will come from google. This being my only handset now, it is just not an option to send this to LG. My current state is my voice/txt and cell data are working. Data seems a little slow but usable. Wifi and bluetooth won't turn on. I also still have the sim car slot issue upon rebooting. After a bunch of reboots it will eventually see sim card.
What else can I try? Is there a better way to attempt to repair/reload my radio drivers? Perhaps there is corruption of sorts? I have not tried a custom ROM or radio or kernel…… I did take to a local tech. They looked at everything literally under a microscope and did not see any issues that way. I am in the USA and have a lgd820. Although we are quick to assume a hardware issue, I am wondering if there is some sort of incompatibility with the first run of N5 and lollipop….. who knows!
I’ve read all sorts of threads on the internet. It seems I am not the only one. We are very quick to assume it must be a bad motherboard, it just seems too coincidental to me!
Here is a collection of threads……
Within the N5 Sub
http://www.reddit.com/r/Nexus5/comments/2g0i3m/no_wifi_or_bluetooth/
http://www.reddit.com/r/Nexus5/comments/253y8d/my_nexus_wont_activate_wifi_and_bluetooth/
http://www.reddit.com/r/Nexus5/comments/2pur0v/wifi_stuck_on_turning_on_mac_and_ip_addresses/
http://www.reddit.com/r/Nexus5/comments/361ecw/help_wifi_and_bluetooth_stopped_working/
http://www.reddit.com/r/Nexus5/comments/2h4co7/wifi_wont_turn_on/
http://www.reddit.com/r/Nexus5/comments/2hpj2w/can_no_longer_connect_to_wifi_stuck_at_wifi/
http://www.reddit.com/r/Nexus5/comments/2wjk38/wifibluetooth_issues/
http://www.reddit.com/r/Nexus5/comments/2zboet/no_wifi_no_bluetooth_and_reboots_whenever_i_press/
Other Links
http://forum.xda-developers.com/google-nexus-5/help/wifi-stuck-t2721643
http://forum.xda-developers.com/google-nexus-5/help/bluetooth-t2733672
https://productforums.google.com/forum/#!topic/nexus/IJSOuc7gw0w;context-place=forum/nexus
https://productforums.google.com/fo...otification#!category-topic/nexus/1H6ZiIMYrtw
https://productforums.google.com/forum/#!topic/nexus/ke-OEPLbRSQ
https://productforums.google.com/fo...xus/lollipop|sort:relevance/nexus/NbO-AGvRCLk
http://code.google.com/p/android/issues/detail?id=80028
I found this, but not really sure it’s the same thing….. http://forum.xda-developers.com/showpost.php?p=52441901&postcount=47
Prodeje79 said:
I found this, but not really sure it’s the same thing….. http://forum.xda-developers.com/showpost.php?p=52441901&postcount=47
Click to expand...
Click to collapse
Hi,
This link was actually what i was going to suggest. It seems you've tried pretty much everything in the book except that.
I think its worth a try. Same as any other learning process, take your time and read the whole thing once or twice until you feel comfortable with the process. Then go for it.
Darn it, I should have downloaded those programs BEFORE rooting my phone again. Now I a struggloing to get my SIM card detected again to get data to DL them! whooops!
How would I go about attempting to read my files first to see if they are accessible and potentially write down my old MACs first?
EDIT: I found this but not sure how to get that working? I have Windows 7 and CMD prompt at this point. what program is that using?
https://www.reddit.com/r/Nexus5/comments/2j6vao/how_to_changefix_your_wifi_mac_address/
beekay201 said:
Hi,
This link was actually what i was going to suggest. It seems you've tried pretty much everything in the book except that.
I think its worth a try. Same as any other learning process, take your time and read the whole thing once or twice until you feel comfortable with the process. Then go for it.
Click to expand...
Click to collapse
OK, I went through those steps. everything appeared to go through correctly. Still no wifi nor bluetooth
EDIT: I rebooted a second time. WHen it first boot up, wifi was on and connected to my works AP. I quickly went in and snagged a screen shot of MAC address. Oddly enough, it did not match what I had input via hex editor. Within a few moments the wifi stopped working. It is back to the turning wifi on issue..... bluetooth still not working as well.
Very interesting.....
EDIT2: I get access denied when attempting to read either files within their corresponding folders under persist.
I was able to copy my stock files into my sdcard download folder and read them there without issue. Thus seeing my default addresses for both!
Perhaps it is normal, but I am never able to edit the old or new files under persist. I basically renamed original folders to bluetoothold and wifiold. I could delete them perhaps.
Note that I put my phone into airplane mode before doing anything noted in the steps.
Any other ideas? Given that it is showing my original MAC address the one time it worked, this makes me think that it is not reading the files .macaddr at all
I have the same problem. Funny thing is, the phone is just over 2 years old and the motherboard was replaced just 9 months ago (so, brand new one).
In my case, I received and Android update 2 days before I found the phone burning hot and restarting on it's own. Then the same chain of events you describe started to unleash. Now I can't be sure if this is software related, hardware related or both.
Can't seem to find a solution to the issue either.
Prodeje79 said:
I received an OTA Update in early to mid May. I am now forgetting which version I received at that time. ( I forget as I have done so many downgrades/upgrades/factory resets in my troubleshooting the last month!) Up until these issues, I've never rooted or flashed a ROM, or unlocked boot loader or anything. My N5 had always been completely stock.
First Issue
It all started with just the sim card. I get "no sim card" message, even though it was in there. This was my original SIM card and I had never ejected it since I bought it new. I found I could turn it off, pop it out and back in, and boot it again. Sometimes it will see the sim card again. It may take 20 times, but finally work.
I naturally got a new sim card, as well as confirmed said sim cards worked in other phones. My wifi and bluetooth were working fine at first. Working with google support, they recommended a factory reset to fix the sim card issue. Immediately after the factory reset, my bluetooth would no longer turn on nor show a MAC address. At this point, my wifi was fine.
Second Issue
In addition to the sim card slot issue, now my Bluetooth no longer works! Around this time, I received another OTA update, this time it was 5.1.1 LMY48B. I had hoped it would fix the issues, but no dice! I start reading up on the XDA forums as I am determined to start rolling back to see if this will fix anything. I unlocked the boot loaded, rooted, etc following the threads on XDA
Third Issue
I do all sorts of flashing to hammerhead-krt16m_4.4 to hammerhead-ktu84p_4.4.4 to hammerhead-lrx21o_5.0 to hammerhead-lmy48b_5.1.1 . On the final flash back to 5.1.1 my wifi now no longer works!!!!!!!!!!! It is stuck at wifi turning on and no MAC address shows. It also seems my cell data is very very slow now!
After many calls to google, I think I finally succeeded in getting a “ticket routed up”. My phone is from the play store around 10/31/2013. They keep pushing I am out of warranty. I attempt to ask for a refurb N5 without luck so far. I am not very confident anything will come from google. This being my only handset now, it is just not an option to send this to LG. My current state is my voice/txt and cell data are working. Data seems a little slow but usable. Wifi and bluetooth won't turn on. I also still have the sim car slot issue upon rebooting. After a bunch of reboots it will eventually see sim card.
What else can I try? Is there a better way to attempt to repair/reload my radio drivers? Perhaps there is corruption of sorts? I have not tried a custom ROM or radio or kernel…… I did take to a local tech. They looked at everything literally under a microscope and did not see any issues that way. I am in the USA and have a lgd820. Although we are quick to assume a hardware issue, I am wondering if there is some sort of incompatibility with the first run of N5 and lollipop….. who knows!
I’ve read all sorts of threads on the internet. It seems I am not the only one. We are very quick to assume it must be a bad motherboard, it just seems too coincidental to me!
Here is a collection of threads……
Within the N5 Sub
http://www.reddit.com/r/Nexus5/comments/2g0i3m/no_wifi_or_bluetooth/
http://www.reddit.com/r/Nexus5/comments/253y8d/my_nexus_wont_activate_wifi_and_bluetooth/
http://www.reddit.com/r/Nexus5/comments/2pur0v/wifi_stuck_on_turning_on_mac_and_ip_addresses/
http://www.reddit.com/r/Nexus5/comments/361ecw/help_wifi_and_bluetooth_stopped_working/
http://www.reddit.com/r/Nexus5/comments/2h4co7/wifi_wont_turn_on/
http://www.reddit.com/r/Nexus5/comments/2hpj2w/can_no_longer_connect_to_wifi_stuck_at_wifi/
http://www.reddit.com/r/Nexus5/comments/2wjk38/wifibluetooth_issues/
http://www.reddit.com/r/Nexus5/comments/2zboet/no_wifi_no_bluetooth_and_reboots_whenever_i_press/
Other Links
http://forum.xda-developers.com/google-nexus-5/help/wifi-stuck-t2721643
http://forum.xda-developers.com/google-nexus-5/help/bluetooth-t2733672
https://productforums.google.com/forum/#!topic/nexus/IJSOuc7gw0w;context-place=forum/nexus
https://productforums.google.com/fo...otification#!category-topic/nexus/1H6ZiIMYrtw
https://productforums.google.com/forum/#!topic/nexus/ke-OEPLbRSQ
https://productforums.google.com/fo...xus/lollipop|sort:relevance/nexus/NbO-AGvRCLk
http://code.google.com/p/android/issues/detail?id=80028
I found this, but not really sure it’s the same thing….. http://forum.xda-developers.com/showpost.php?p=52441901&postcount=47
Click to expand...
Click to collapse
+1
I'm facing the same issues and I tried all the possible steps I could find on internet trying to repair the problem.
Actually, since the latest updates I was encountering some issues with the WiFi only: not turning on either off and not showing properly the MAC addres. So I decided to factory reset, even SDcard and since yesterday I have tried all the possibile guide I found to internet to fix the MAC address not showing and the WiFi not turning on/off but nothing worked. I tried even to flash again the old factory images, such as KitKat, Lollipop, etc., to lock the bootloader again and to dismantle the phone in order to clean the motherboard, but nothing worked. Phone still gives me MAC address 02:00:00:00:00:00 alternatively with the correct one, I can't figure out on what it depends because sometime it seems to work: it shows the correct MAC, it connects to wifi network; suddenly it doesn't!
I'm really going crazy to understand what's wrong.
You'll have to dig up my final posts on this , but in a nutshell, send into LG for repair, select cheapest option they offer. Receive mint phone. My cost was $45 and about one month... I picked up a cheap $20 phone to get me by.
In other news.... I now have a 6p!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Renton91 said:
+1
I'm facing the same issues and I tried all the possible steps I could find on internet trying to repair the problem.
Actually, since the latest updates I was encountering some issues with the WiFi only: not turning on either off and not showing properly the MAC addres. So I decided to factory reset, even SDcard and since yesterday I have tried all the possibile guide I found to internet to fix the MAC address not showing and the WiFi not turning on/off but nothing worked. I tried even to flash again the old factory images, such as KitKat, Lollipop, etc., to lock the bootloader again and to dismantle the phone in order to clean the motherboard, but nothing worked. Phone still gives me MAC address 02:00:00:00:00:00 alternatively with the correct one, I can't figure out on what it depends because sometime it seems to work: it shows the correct MAC, it connects to wifi network; suddenly it doesn't!
I'm really going crazy to understand what's wrong.
Click to expand...
Click to collapse

Categories

Resources