I've never had a problem returning anything at Sears except once. I bought a floor model once and returned it to store pick-up area. Then went to cashier to get refund. Cashier wanted to charge a restocking fee. I said no. Cashier calls down to pick-up they say it requires a restock fee. I tell them it's a floor model and what's to restock just set it back on the floor. They say only manager can over rule pick-up receiver. I ask for manager. They call manager who tells them by phone to not charge restock fee.
Read policy below and notice the "MAY, BUT NEED NOT BE" in the policy. The restocking fee only applies if they determine the item was "used". If everything is in perfect condition including the box and manual etc., no restocking free would be charged. This means everything in the box including enclosed coupons if any, English manual, Spanish manual, ever single thing. Box needs to look new so open it and everything carefully. Put everything back together perfectly. Should look new and ready to resell. If anything is missing they will only exchange it for the same or like item. Be nice during return, even if you need the manager.
From Sears website as of today 11/30/10
Satisfaction Guaranteed or Your Money Back
Restocking/Cancellation Fee Policy (Not applicable in HI)
A 15% restocking fee is charged on Home Electronics returned without the original box, used, and without all of the original product packaging and accessories; Mattresses, built in Home Appliances, and special orders on Hardware, Sporting Goods, Lawn & Garden, and Automotive merchandise. Home Electronics returned in opened boxes may, but need not be, determined to have been used. Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.
My receipt on the 27th had wording about the return policy and the 15% restocking fee. I returned my gtab for another on, and never paid the restocking fee. It was clearly opened, and the returned item marked for clearance. So yes they may have this policy, doesn't mean they enforce it, maybe because I wasn't returning but exchanging....i'm not going to complain. Just wish I could have gone back and gotten the item on clearance knowing now how to unbrick these things. Live n learn, someone hopefully got a great deal.
Where was that? Which sears?
Related
Who has or have directly known anyone that has purchased a third-party insurance/warranty from squaretrade? I ask because I read good things about their warranties but can not find "real" (actual people on this board or elsewhere) who can give testimony for either good or bad.
I purchased a Sprint branded Touch Pro (using it on Verizon) from ebay, and it came in immaculate condition and fully functional as the seller stated. At the time, I thought the squaretrade warranty offered by the seller on ebay was a scam, but for $48 I figured it was cheap insurance. I know sometimes parts fail and as luck has it, the USB charge/sync port failed. I am in no way blaming the seller and am not going to try to scam my money back from them. Verizon will not touch it as it is not a device they sell technically and Sprint won't touch it either as I do not have a line of service with them.
HTC will not warranty it for free as I am not the original purchaser, and offer repairs at an estimated cost at or above what I paid for the device off ebay.
I filed a claim with squaretrade as my warranty states I am entitled to, and they promptly approved my claim and emailed me a pre-paid UPS return shipping label and claim they will have it repaired "usually within five days of receiving the device". I boxed it up, filled out the simple form they required and shipped it off.
Now this being my first time using this company and their service, up to this point I am pleased with them. Their customer service seems to be on par with Asurion and other types of services I have used in the past. I will be more than happy to update this thread when I receive my device back in working order and give a rating here.
Thanks for reading this rather long post, and I ask anyone who has dealt with them in the past to chime in with any feedback, good or bad regarding Squaretrade and their services.
Have you received the phone back yet? If so/if not - remember to update us on this!
I was wondering if you got the phone back from squareTrade yet.
I would like to use them but like you would like to know that there are real people out there who are satisfied with them.
Just curious, on how many people got insurance for thier phone.
I come from the school of; If "it" doesn't have moving parts no point in getting insurance. Feel free to chime in.
Accidentally voted "I've got insurance, thank goodness and it came in handy. where actually I'd like to vote "No insurance"
I have and its save my ass "loads" of times, The only hadset Ive not used the insurance for is my Touch Pro.
If it is really a $125 deductible as indicated in the other thread, then there's really no point. Phones depreciate so fast you could simply save the $$ yourself and purchase a phone IF you ever need to. I haven't needed to claim an insurance claim in 12 years. If I had paid for the insurance all that time I'd be out over $700 and still have to pay the deductible if I needed to make a claim.
never insure something you can afford to replace yourself
There is an alternative - read below:
I would purchase one for at most a year through the carrier. The deductables have really gotten high to justify anything over a year. Had the coverage years ago on a Nokia and you forget its on the bill! At the time there were deductables around 25 dollars - so people used the coverage to get a new phone every 8 months or whenever a better phone came out. Cost the insur cos a ton so they starting jacking the rates and restrictions.
Alternative:
I just bought a SquareTrade for two years for something like 35.00 with a coupon. Bought a brand new zero hour phone through Ebay (Best Buy Outlet) and qualified for a two year warranty. Has a zero deductable and basically will cover everything except for physical damage and theft. Basically they have a couple of warranties - one that covers damage but you have to purchase the phone I think from a nonEbay source. There is a deductable and it doesn't cover theft. With SquareTrade they will REFUND the purchase price if anything goes wrong that they can't fix. So if the keyboard craps out or there is a motherboard problem its covered. The only catch is you have to purchase the plan I think within 30 days of purchase.
Something goes wrong you send it in (they'll send a mailer and deduct postage) - if its worth a repair they'll fix it otherwise they credit your Paypal account within a couple of days after receiving it. From experience they do pay out - had a Razr that went bad after about a year (flex ribbon) and a TYTN I (motherboard, bad GSM errors). They paid out in full for both - no hassles. They will more than likely look for the water damage seal for activation - SO its not a good idea to crack open the phone and break the seal unless you have a source for replacment seals - they are available if you look.
Intitially the saleman informed me that 15% restocking fee is charged on all Home Electronics Products. I informed him that contradicts Sears written policy:
1. "if returned without the original packaging, used, "AND" that do not have all the original accessories included will be charged a 15% restocking fee."
Furthermore:
2. "Home Electronics returned in opened boxes "MAY", but "NEED NOT BE", determined to have been used.
After I explained this to the Salesclerk and the Store Manager, the gave me the full refund.
Needless to say, although my experience with the Viewsonic Tablet stock was less than desirable. I'm glad that the Sears return policy ,if adhered to, is still #1.
Got a URL to the policy? Gonna return and rebuy via Sears outlet to save money
sears.com/shc/s/nb_10153_12605_NB_CSreturns?adCell=WF&adCell=WF
(go to sears website then on the bottom, mouse over "customer service" and you will see return policy)
"Home Electronics returned in opened boxes "MAY", but "NEED NOT BE", determined to have been used."
this does not make much sense to me. so even if they do determine that it been used, they will not charge restock fee if everything is in the box like it was brand new?
ByByIpad said:
Intitially the saleman informed me that 15% restocking fee is charged on all Home Electronics Products. I informed him that contradicts Sears written policy:
1. "if returned without the original packaging, used, "AND" that do not have all the original accessories included will be charged a 15% restocking fee."
Furthermore:
2. "Home Electronics returned in opened boxes "MAY", but "NEED NOT BE", determined to have been used.
After I explained this to the Salesclerk and the Store Manager, the gave me the full refund.
Needless to say, although my experience with the Viewsonic Tablet stock was less than desirable. I'm glad that the Sears return policy ,if adhered to, is still #1.
Click to expand...
Click to collapse
As posted previously (about a month ago), the "and" is a killer for their return policy. This wording sets a lot of things up before they can charge the 15%.
By accident, but VERY consumer friendly, none the less
Even if the device was not "defective" (no Flash out of box and acclerometer issues) they could still NOT charge it unless all conditons met in the clause.
Whenever I buy an electronic devices I always purchase insurance. Very rarely do I use them as my devices never really mess up. LOL! I still have an original PSP from when it came out, never used the warranty/insurance on that one.
Being as this is the second G Tablet I have bought(one for me and one as a gift), I did buy insurance for mine(2 years).
I asked the Sears cashier if I theoretically owned two and one had insurance, can I use the insurance for the one I have? He was puzzled at my question and responded with? "No because it is one insurance for one item" I asked him that when people return items, do they go by serial number or item number to verify an item? His response was "We go by stock number, but if something happens and the screen doesn't respond or it wont turn on anymore you can ship it to us for free and we'll exchange it for a new one if it is covered" So again I asked him my questions but a little bit differently this time and asked "So if I bring one and its messed up and have insurance on one of them, does it matter which one I bring?" He was perplexed and could not respond to that question and just said "Well try it, just make sure one of the items is not opened(sealed) and try and return it using your insurance. But if there isn't a problem we cannot exchange it for a new one, you can only get a refund.". I ended up topping my questions with the manufacturer's warranty and thats when he said "Well for those are when the serial number is required, but we don't handle that. Well if you are unsure or it turns out you cant use the insurance on both, bring the unopened within 30 days for a refund, they just rebuy it again with insurance"
IDK if the guy knew exactly what I was talking about because his smile turned upside down when I rejected the insurance and asked him about the loop hole. So gain, I would love some personal experience on this matter. Should I have bought the other insurance too? Or should I test and exploit this possible loophole. I am just saying because $57 is $57 and I have been duped lots of times for insurances that I never really used (except on my old G1 and Xbox 360-RRoD). I know that on the 360 they go by serial and that's probably because its Micro$oft.
Sorry for the wall O' text! and thanks for any answers!
I never, EVER buy insurance on electronic items. The way I see it, if the item lasts through the first 30 days without issue, it's likely to go a long, long time. I also use a credit card which automatically doubles the manufacturer's warranty at no charge.
If you had saved what you have likely spent on extended warranties for every item you have ever purchased, wouldn't you have plenty of money to replace any of those items by now? The reason why retailers push extended warranties so hard is because they are virtually pure profit. Heck, I usually get the itch to upgrade an item long before it quits working, so again, all of that money would have been wasted for me. To each his own.
I just bought my G Tablet at Office Depot for $369. Insurance would have been $119.
At that rate, I'll take my chances.
I like your chances of "splitting" the insurance as well. They'd never go by serial number to check.
Wow that's some pretty expensive insurance! Well I was looking over my insurance receipt and it looks like I was right! They only use the UPC number(item number) for exchanges and insurance. On the insurance policy it just ask for my receipt # and UPC# on their website. I saw no reference to the serial number anywhere. Win for me. I know I'll probably never damage or mess up my tablet, but the gift recipient might.
Thanks anyway, I might look up into those credit cards you guys mentioned.
I worked in both Tools and Electronics at Sears from 2000-2005. They changed registers since then, so I'm not sure how much has changed (based on the menu's I've seen, not much), but other than consoles (as mentioned) everything is strictly based on stock numbers, so in theory it should work.
Now, I think in part to combat this, and to combat construction workers from abusing this, you actually can only use the warranty once.
http://www.searspurchaseprotect.com/tnc/tnc_national.aspx
"This Plan will be fulfilled and the Term shall expire as to each Covered Product when a product reimbursement or product exchange is made for that Covered Product after the beginning of the Term"
Horray for lawyer speak. Honestly I would be surprised if many register jockey's knew anything of this. I only recall this coming up once in my 5 years there.
Hi all
I wanted to buy a phone from the marketplace here on xda. However I have read that you have to pay a customs duty and VAT on the item, which would be about 23% of the items value.
I was just wondering whether anyone has ever shipped an item (preferably a phone) from the US to the UK without incuring customs charges, and if any had any tips for me so I that I don't get ripped off?
Thanks
Yes I have and gotten away with no tariff but I called it gift under 50 bucks. I am guessing as long as it is used and not a computer........ it flew under the radar.
Technically, what you are asking is help on how to break the law, so I'd be careful
Personally, I've found that things sent by USPS (i.e. regular mail) rather than a courier can sometimes get through without charges, although most things are caught these days. If the sender uses UPS, DHL, Fedex etc. you'll almost certainly be charged.
Note that marking something as a gift makes no difference (unless it's under something like £28 - not sure of the exact figure). Second hand items are charged based on their market value, so that doesn't help either. If the sender uses an insured service, the insured value is usually marked on the package, so it will be easy for customs to place a value on the item.
Thanks for the replies. I know its technically against the law but it is quite a ridiculous law, since you have already paid for the item and all your doing is just paying some customs officer for sitting there opening packages.
So basically USPS, not insured, at a price of under $50. Any recommendations as to which service of USPS to use? Priority Mail, Express Mail etc.