Handango doesn't download paid apps - G Tablet General

I purchased a game from Handango on the gtablet, and the only download options are "Email to Phone", and "SMS to Phone".
No "Download to PC" option like there is for free games.
When I tried the Email link, it's not selectable hypertext.
Next, copied link from PC to gtablet, and no paste function on browser url, and no menu function on button.
Soooo.. I typed the url manually in the browser and got routed to the homepage.
I emailed Handango CS, having to specify a Viewsonic phone because the form kicks me out unless I specify something on the list.
Naturally, the gtablet is not on the list.
I called Viewsonic CS, and they tried to get a quick email response from Handango, but no go.
Then, the CS guy asked me to call THEM when I get it straightened out with Handango so THEY know.
This bleeding edge stuff is wearing thin.
So, for now, unless I'm missing something here, don't pay for any apps until they get a way to transfer an apk to our gtablet over WiFi somehow.

SpinKix said:
I purchased a game from Handango on the gtablet, and the only download options are "Email to Phone", and "SMS to Phone".
No "Download to PC" option like there is for free games.
When I tried the Email link, it's not selectable hypertext.
Next, copied link from PC to gtablet, and no paste function on browser url, and no menu function on button.
Soooo.. I typed the url manually in the browser and got routed to the homepage.
I emailed Handango CS, having to specify a Viewsonic phone because the form kicks me out unless I specify something on the list.
Naturally, the gtablet is not on the list.
I called Viewsonic CS, and they tried to get a quick email response from Handango, but no go.
Then, the CS guy asked me to call THEM when I get it straightened out with Handango so THEY know.
This bleeding edge stuff is wearing thin.
So, for now, unless I'm missing something here, don't pay for any apps until they get a way to transfer an apk to our gtablet over WiFi somehow.
Click to expand...
Click to collapse
Pocketgear process could kill interest in this device for all but mainly custom rom users. In spite of fixing some bad bugs, the app portal seems a poor effort. This could create a steady supply of returns.
They need to open the market up. Galaxy Tab (per Samsung) has the full market on their wifi-only version.

I didn't even bother to test it. I'm ripping it out of TnT Lite 2.00.

roebeet said:
I didn't even bother to test it. I'm ripping it out of TnT Lite 2.00.
Click to expand...
Click to collapse
One thing is for sure, their CS folks are attentive and cordial.
1. Told them about the Pocketgear process for paid apps- they have already communicated it is not a good solution to the dev team. This issue will hurt them, in spite of the fixes.
2. They mentioned the Nvidia patch and have asked it be added to next update
3. Next update is 12/19 (Flash in this update). I think this will be too late, due to the Pocketgear process and lack of Flash (if still on the box).
Sure, easy to upgrade, but most folks only know XDA as letters.

rushless said:
One thing is for sure, their CS folks are attentive and cordial.
1. Told them about the Pocketgear process for paid apps- they have already communicated it is not a good solution to the dev team. This issue will hurt them, in spite of the fixes.
2. They mentioned the Nvidia patch and have asked it be added to next update
3. Next update is 12/19 (Flash in this update). I think this will be too late, due to the Pocketgear process and lack of Flash (if still on the box).
Sure, easy to upgrade, but most folks only know XDA as letters.
Click to expand...
Click to collapse
Hate to say this but I think 12/19 for a POSSIBLY better fix is going to be too late and this device is doomed. The bloggers are starting to pick up on the negative feedback here as well and there are only so many of us willing to take the plunge with Modding, just as what I believe is only a small percentage of apple user's actually jailbreak their devices, atleast for the first year. This is only my opinion, but for $400, think we were just Guinea pigs in a soon to be failed experiment. Now I have to ask myself is worth waiting for a final fix when it will be too late to return it, or do I hold out for something better with the devices coming out Q1 next year?!?! I love to tinker as much as the next guy, but at some point I'd like to actually use my device more than tinker with it.
Edit: I echo the sentiment on CS. They have been helpful were they could. I also put some blame on Google for this as well. I think they could offer a hair more support to these guys, rather than say we don't think android is a good tablet platform. But I understand as well, to a point.

I'm keeping mine, regardless of what happens. I know some compare this to the Gentouch, but this device is not the same as that piece of carp.

roebeet said:
I'm keeping mine, regardless of what happens. I know some compare this to the Gentouch, but this device is not the same as that piece of carp.
Click to expand...
Click to collapse
Seriously?!?! I may have my gripes & concerns about the lifespan of this device, but support for the gentouch has already been dropped and it hasn't even been out 6 months. Talk about EOL!

rushless said:
One thing is for sure, their CS folks are attentive and cordial.
Click to expand...
Click to collapse
From my (many) calls to CS, I'm getting the impression they're all learning from US.
Sure, they're cordial, and want to be helpful, but so far they've just been taking notes for the developers.
Why isn't there a real CS system with trouble tickets that are followed up.
At least we'd have the satisfaction of knowing they're on it.
We can't even email our specific problems intact.
It's second hand word of mouth typed as we talk to CS.
I realize there are market forces at work here, but this apparent gold rush mentality is bound to backfire when average users compare these to an iPad.
While I'm thrilled to hold breakthrough technology in my hand, I don't appreciate being forced into the role of beta tester.
Problems as obvious as banner ads riding over the menu bar should have been rectified before release.
This last moment effort at a marketplace is making me wonder if there's hope myself.
I really want the gtablet to succeed, but like so many other products in history, the first to market is seldom the best.
Don't look now, but here comes the Notion Ink Adam!
Oh well, at least the update went smooth for me.

Related

XDA Getting props... direct from ViewSonic!

Thanx to the XDA community for your support - Via @ViewSonic on Twitter!
Nice work guys!!!
It's things like this that make me so furious that I'm not the one calling the shots at ViewSonic. They are sitting on a gold mine right now but it's covered in feces and only devs/techies can see it.
No political tie is worth the amount of $$ they are losing on this product right now (the only logical reason I can think of for them to keep TapNTap alive) and all they have to do is release it with a ROM comparable to VegaN or hell even stock android and these things wouldn't be able to stay on shelves more than 5 minutes.
ViewSonic PLEASE get your sh*t together and release s/w that truly shows off the capabilities of this amazing hardware!!!
teleknEsis said:
It's things like this that make me so furious that I'm not the one calling the shots at ViewSonic. They are sitting on a gold mine right now but it's covered in feces and only devs/techies can see it.
No political tie is worth the amount of $$ they are losing on this product right now (the only logical reason I can think of for them to keep TapNTap alive) and all they have to do is release it with a ROM comparable to VegaN or hell even stock android and these things wouldn't be able to stay on shelves more than 5 minutes.
ViewSonic PLEASE get your sh*t together and release s/w that truly shows off the capabilities of this amazing hardware!!!
Click to expand...
Click to collapse
Dude, chill the F out. Viewsonic just acknowledged that the software mods are a good thing, that they -might- open the possibility of uninstalling TnT, and most important, they're releasing the kernel sources this week.
They're giving the community the tools, giving Staples the Finger on the internet, and are saying "our hardware is badass and you guys are making us proud of our product. Go Community!".
So chill out.
cybik said:
Dude, chill the F out. Viewsonic just acknowledged that the software mods are a good thing, that they -might- open the possibility of uninstalling TnT, and most important, they're releasing the kernel sources this week.
They're giving the community the tools, giving Staples the Finger on the internet, and are saying "our hardware is badass and you guys are making us proud of our product. Go Community!".
So chill out.
Click to expand...
Click to collapse
First of all, your icon reminds me of something: When is Rush's new album coming out?
Though articulated in a crude manner, the points are valid. The device should not have been released as is and the FW package was a dysfunctional mess. Staples reacted to the high returns and incurred costs due to those returns- I would have done the same thing. There are more products than just this tablet to be concerned about (as I am sure you appreciate).
The grand question still remains: The CEO stated no "layers" over Android, yet the antithesis of such a position was released. Tap UI is hands down, the WORST Android layer published by a company and the hardware simply did not work correctly. Due to hardware specific to each device, some form of interface is needed so everything works... but Tap UI--- DANG!
A first product release by a company in a newer market should set a good example- that is KEY to gaining marketshare in newer markets. Well, that and price point Using the excuse that "another OEM" made the product can be used for about 90% of current consumer electronics. VS can not use the excuse- consumers are indifferent to this.
I think VS needs some props too. I mean they messed up releasing a messed up device but in a little less than 3 months they have tried to fix it. How many times have companies that said they'd release an update (albeit a sorry one) on a certain date but fail to do so. Not sure what happened to the flash update but still the effort is there which should at least give them some of their integrity back, right?
Now if they really do release the kernel source this week, I'd say they are ok in my book.
cybik said:
Dude, chill the F out. Viewsonic just acknowledged that the software mods are a good thing, that they -might- open the possibility of uninstalling TnT, and most important, they're releasing the kernel sources this week.
They're giving the community the tools, giving Staples the Finger on the internet, and are saying "our hardware is badass and you guys are making us proud of our product. Go Community!".
So chill out.
Click to expand...
Click to collapse
Yes finally they are taking a step in the right direction and listening to the people but it took staples pulling the rug out from under them for it to happen. Regardless, mad props to ViewSonic for acting quickly and other oems should be playing close attention right now *cousamsunggh*
Well I hope they follow through with their promises. I hate seeing good products falling by the wayside. Once modified I can't keep this thing in my control as wife and kids use over their laptops! Viewsonic owes the developers a nod of thanks.
Pretty damn cool a big company even acknowledges us. No matter what we're a very small % of the market. In fact, most companies intentionally lock us out.
I just bought a G Tablet today at Sears, thanks to the XDA community (the ONLY reason I chose it). I went to my local Staples first to see if they had one to demo, and of course I was told they were recalled and couldn't sell them even if they hadn't sent them all back yet. So they lost my business to the only Sears (one of about 20) in my area I could find that actually had one in stock.

Using GTab for Business

I haven't read many posts that actually describe how people use their GTabs. I have the impression that most people are using them for entertainment. I need to use mine for business purposes, mostly because all of my colleagues are using iPads but I couldn't bring myself to join Appleland. I'm still wondering if I made the right decision.
Anyway, what I did to make this work for my day to day needs is the following:
1. Installed Clockwork Mod to reset the partition as people in this forum have written.
2. Flashed NVFlash which removed Clockwork Mod and put me back into stock mode. I assume (but don't know for sure) that it preserved the partition sizes.
3. I added the Stock Enhancement mod listed elsewhere in the forum.
4. I added the Market Fix which is listed here elsewhere too.
5. I added Documents to Go which costs a few bucks but seems to be the best product for creating, editing and viewing Microsoft documents, PowerPoints, etc. I also use this on my DroidX.
6. I added Touchdown by NitroDesk which costs a few bucks too but is what I'm using on my DroidX to keep my mail synced with my office Exchange server.
7. I added the Kindle application because I think it's the best for tablet, plus I use it on my DroidX too and it allows multiple devices to be configured to a single account, letting me share my books with myself on these 2 devices.
8. I put my DroidX in Hotspot mode when I need a wireless connection and none is available or what's available costs too much. The GTab connects to it without a hitch so it's almost like having built-in 3G.
9. I have a Freedom Universal Bluetooth keyboard that I got for my DroidX which also works fine with the GTab. To be redundant, I also have a silicone USB keyboard which works fine with both devices too.
10. I have the dock so I can situate the tablet more conveniently but I have to say I don't use it much as it doesn't have a charging capability and the leather case I got from iTSteve (www.electroniccrap.com) puts it in a similar position and looks professional.
This seems like a lot of changes when I list them but they really were pretty easy to put in place and they allow me to do everything others do with their iPads.
I have concluded that nobody will ever catch up with the iPad in terms of users as they had more than a full year headstart on all competitors and grossed something like $20 billion in sales. But my GTab can do all of the things the iPad can do and more and more quickly. People complain about the GTab's screen but it's been like anything else I have in that I just position it so I can use it properly and I'm all set. It doesn't seem to be a detriment.
If there are other business users reading the forum who have figured out other ways they can use their GTab as laptop and iPad replacement, I'd be happy to read their postings here.
There are several threads including mine that talk at length about using our gTabs in a professional setting in this forum. I have a monster Dell Covet laptop with maxed out specs that I use at the office. Trouble is the fact the laptop and power adapter weigh in at around 30 pounds and taking it on business trips was wearing me out. So I started to leave my laptop logged in at the office and access it remotely from my gTab using LogMeIn Ignition when on business trips. So far this has worked great for me.
One thing I forgot to add was that the company issued me an iPad and the only time I use it is when my wife and I take the kids out with us to eat. It has Netflix which our gTab does not (without paying for PlayOn) and my little boys LOVE Shaun the Sheep.
I have a very similar setup.... Almost exactly the same as the first post. I also use logmein. The only thing I don't see posted is that I use sticky notes.... A LOT.... To remind myself what I promised to my clients once I get back to my office.
I love the fact that I have mobile hotspot in my pocket and with an m1 case from electronic crap.com, my gtab looks like I'm carrying a nice leather journal. My clients are always a little surprised when I open it up and flip it on to take notes....
Best 360 bucks I've spent in quite a few years.
Nokia as a wireless hotspot
Citrix for RAS into client work sites
Notion Ink Quick Office and Mail'd (and keyboard) - thanks to Gojimi
+1 for similar setup. Except I use noteverything. It lets me type, sketch a note or make a voice note all from a clean looking 4X1 widget.
Also, if you haven't tried it, find the galaxy tab mail client apk in a thread in apps and themes. It's the best email client I have ever used because it is totally centered around juggling multiple email accounts.
I deal with a lot of PDF documents and am using adobe from the market to view them. It is the best app I have found for working with large files. It is just lacking the ability to make drawn notes on the PDF such as circling, highlighting, blackking out. If I could do my revision remarks and editing from my gtab... damn I really would not need to use my work computer again, no seriously, ever
Sent from my Chromatic Magic using XDA Premium App
What are the options for connecting to exchange? I don't think the galaxy or Adam apps support it. How does touchdowns tablet interface work?
Sent from my UPC300-2.2 using Tapatalk
MSU_Sparty said:
I haven't read many posts that actually describe how people use their GTabs. I have the impression that most people are using them for entertainment. I need to use mine for business purposes, mostly because all of my colleagues are using iPads but I couldn't bring myself to join Appleland. I'm still wondering if I made the right decision.
Anyway, what I did to make this work for my day to day needs is the following:
1. Installed Clockwork Mod to reset the partition as people in this forum have written.
2. Flashed NVFlash which removed Clockwork Mod and put me back into stock mode. I assume (but don't know for sure) that it preserved the partition sizes.
3. I added the Stock Enhancement mod listed elsewhere in the forum.
4. I added the Market Fix which is listed here elsewhere too.
5. I added Documents to Go which costs a few bucks but seems to be the best product for creating, editing and viewing Microsoft documents, PowerPoints, etc. I also use this on my DroidX.
6. I added Touchdown by NitroDesk which costs a few bucks too but is what I'm using on my DroidX to keep my mail synced with my office Exchange server.
7. I added the Kindle application because I think it's the best for tablet, plus I use it on my DroidX too and it allows multiple devices to be configured to a single account, letting me share my books with myself on these 2 devices.
8. I put my DroidX in Hotspot mode when I need a wireless connection and none is available or what's available costs too much. The GTab connects to it without a hitch so it's almost like having built-in 3G.
9. I have a Freedom Universal Bluetooth keyboard that I got for my DroidX which also works fine with the GTab. To be redundant, I also have a silicone USB keyboard which works fine with both devices too.
10. I have the dock so I can situate the tablet more conveniently but I have to say I don't use it much as it doesn't have a charging capability and the leather case I got from iTSteve (www.electroniccrap.com) puts it in a similar position and looks professional.
This seems like a lot of changes when I list them but they really were pretty easy to put in place and they allow me to do everything others do with their iPads.
I have concluded that nobody will ever catch up with the iPad in terms of users as they had more than a full year headstart on all competitors and grossed something like $20 billion in sales. But my GTab can do all of the things the iPad can do and more and more quickly. People complain about the GTab's screen but it's been like anything else I have in that I just position it so I can use it properly and I'm all set. It doesn't seem to be a detriment.
If there are other business users reading the forum who have figured out other ways they can use their GTab as laptop and iPad replacement, I'd be happy to read their postings here.
Click to expand...
Click to collapse
Was using mine as a business tool before I loaded firmware 5.0 aka brickware on to it. Now I have a flashlight that throws me the bird when I turn it on.
Avoid 5.0 brickware, I fell for the Viewsonic firmware line thinking it was a mere UI enhancement, driver and other hardware component tweak instead beta crapware. I've been computing along time and never had a piece of firmware brick a device.
Hopefully when the store I bought it from gets it back they aren't able to unbrick it. My c-panel info was in it for easy access along with other proprietary info. G Tab had turned out to be quite a good business tool. Notice I used pass tense. It's done because of firmware lol 5.0.
It is not fair you blame 5.0. No one forces you to update to this ROM, and there are a lot of warnings in the first post of the thread.
I understand you are frustrated but Devs are doing a great job and at the end allowing us to have a Gtab usefull for business
BR
First of all it said "firmware" not rom. I do know the difference and it said exactly "viewsonic firmware update." Before I touched it I read the entire post. I wasn't looking to change my rom, however, firmware is something different. It usually enhances the use-ability of the product. This is not my first rodeo.
Not frustrated--pissed. Let me know when you are beta testing on me. Don't wrap it in another blanket and expect me to feel cozy. Some of the post do say "experimental or bleeding edge." Everyone gets that.
Now I have to take the brick back to the store I got it from and get another. I was smart enough to get their extended warranty plan.
ecejdt said:
It is not fair you blame 5.0. No one forces you to update to this ROM, and there are a lot of warnings in the first post of the thread.
I understand you are frustrated but Devs are doing a great job and at the end allowing us to have a Gtab usefull for business
BR
Click to expand...
Click to collapse
FYI not mad at the devs, I walked right into that door. On my new one I won't be. Whatever is on there is what I will be using. This was a learning experience. I emailed them about being a little clearer on what they are offering up. Some people here may not be able to eat the cost or go get another one under warranty.
I'm pissed because I had it nicely tweaked as a business tool. This was the last thing I would have expected as a result of a firmware update. Knowing it was a ROM I would have optioned out.
I am using VEGAn 5.1.1 and it has the android exchange sync built in unlike the stock rom. I was using Docs to go but switched to Quick office due to the dropbox access and Docs to go does not use my headers in my bid forms correctly and Quick office does. I use Synctoy to sync my docs to Dropbox so I can get them on my Evo or my Gtab.
opnsrcaddict said:
What are the options for connecting to exchange? I don't think the galaxy or Adam apps support it. How does touchdowns tablet interface work?
Sent from my UPC300-2.2 using Tapatalk
Click to expand...
Click to collapse
TouchDown offers either automatic push or manually initiated synchronization between your device (GTab, Phone, etc.) and the Exchange server. It uses whatever connection you have--WiFi or 3G or other. Obviously on the GTab, it's WiFi.
You have all of the typical options available to treat what happens on your GTab as independent from the desktop, superior, subordinate or totally synced. There are tons of options for notifications and display settings too.
There are 2 specific reasons I got Touchdown. It supports pinch and spread to change the size of email text and you can mark appointments as private. Neither of those options exist on the standard mail client--which I think is a pretty stupid omission. Whether it's really worth spending money on, I don't know but it's worked for me.
If you visit the Nitrodesk web site, you can read more details about the product. They let you try it out for 30 days for free with all functions turned on. After that, you have to delete or purchase the unlock key.
Good luck.
edirector said:
FYI not mad at the devs, I walked right into that door. On my new one I won't be. Whatever is on there is what I will be using. This was a learning experience. I emailed them about being a little clearer on what they are offering up. Some people here may not be able to eat the cost or go get another one under warranty.
I'm pissed because I had it nicely tweaked as a business tool. This was the last thing I would have expected as a result of a firmware update. Knowing it was a ROM I would have optioned out.
Click to expand...
Click to collapse
Aren't you the same guy who basically threatened this website for being 'Rude'. that you would post about your experience here on your 'High traffic website' and complain to viewsonic??
Quite frankly, you should learn to take a little more time and *READ*. You should *START* with the title of the thread ... you know... where is says '[STICKY][ROM]...'
/Rant
Then you can move on to the fact that this is an enthusiasts and development site. Not VS customer service. nor is it the official repository for any VS software. if you can't be bothered to read all of the instructions and warnings of toying with these devices, then don't blame anyone but yourself.
I would venture to say that nearly everyone on this board had bricked or screwed up their device in one way or another. We did so knowing of the possibilities, and in nearly all cases, we read up enough on the process to fix it.
/Rant
Wow... talk about a thread hijacking.
Now back to the OP's post. I could link up my corporate Exchange account with the default mail client in VEGAn b5.1.1 but in the end I decided not to on the gTab as this allows the corporate admins to access your gTab remotely "for security purposes". I did set the corp Exchange account on my Droid X though. And even though the company issued me an iPhone 4 (along with the seldom used iPad) I can't deal with that small screen on the iPhone after I've been using my Droid X with it's much bigger screen.
As for Steve at electroniccrap.com, he has been a great source of gTab accessories and I plan on buying one of the new "clip" style folio cases when they arrive. Even though it's white it seems like a really elegant case on par with cases for iPads.
edirector said:
FYI not mad at the devs, I walked right into that door. On my new one I won't be. Whatever is on there is what I will be using. This was a learning experience. I emailed them about being a little clearer on what they are offering up. Some people here may not be able to eat the cost or go get another one under warranty.
I'm pissed because I had it nicely tweaked as a business tool. This was the last thing I would have expected as a result of a firmware update. Knowing it was a ROM I would have optioned out.
Click to expand...
Click to collapse
Not to hijack further, but by "them" he meant me. So I will respond here, since I hadn't seen this thread until just now.
I think my post is VERY clear. I do use firmware and ROM interchangeably, that's true. Firmware is probably the better name, but the bottom line here is that this is not an official Viewsonic update, it's a altered firmware where you are taking the risk and there is no guarantees that something might not go terribly wrong. I state this clearly in my TNT Lite post, so in all honesty I don't know what else you would have liked me to do other than just pull TNT Lite completely.
I'm sorry to hear that your device is bricked and you cannot get it fixed. But if you've been reading the posts from the last several days I've probably spent more time on supporting TNT Lite than supporting my day job. So when I hear comments that I'm not making my TNT Lite post clear enough, I just have to scratch my head. There are a lot of very smart users on the board and they have been able to help ME out when my own knowledge is lacking, such as with Windows 7 nvflash instructions. My first post is long, but it's long for a reason and when I wrote "If you have any doubts, please consider holding off instead of just throwing caution to the wind" and "Use At Your Own Risk", I don't know how much clearer you want it than that.
It seems like your beef is that calling this a ROM makes this more risky than calling it firmware, in your eyes. I couldn't disagree more. If we want to nitpick on wording, firmware usually resides in a ROM and altering it is ALWAYS a risk (even from a supported vendor). They usually make you agree to that nice big EULA before you proceed, for example. ROM is more hardware based but I've used it interchangeably given how it's worded here in XDA. TNT Lite really doesn't replace the ROM, it is a firmware change - bootloader, kernel, system etc. But again, that doesn't mean it's not risky.
I'm a sysadmin - I update firmware all the time on servers. Don't tell me it's not risky because HP would disagree with you - they have redundant firmware built into their servers because sometimes things go wrong. If you don't want to take on any risk, please do not use my alternate firmware when you get that GTAB replacement - you might want to just stick with stock.
roebeet said:
Not to hijack further, but by "them" he meant me. So I will respond here, since I hadn't seen this thread until just now.
I think my post is VERY clear. I do use firmware and ROM interchangeably, that's true. Firmware is probably the better name, but the bottom line here is that this is not an official Viewsonic update, it's a altered firmware where you are taking the risk and there is no guarantees that something might not go terribly wrong. I state this clearly in my TNT Lite post, so in all honesty I don't know what else you would have liked me to do other than just pull TNT Lite completely.
I'm sorry to hear that your device is bricked and you cannot get it fixed. But if you've been reading the posts from the last several days I've probably spent more time on supporting TNT Lite than supporting my day job. So when I hear comments that I'm not making my TNT Lite post clear enough, I just have to scratch my head. There are a lot of very smart users on the board and they have been able to help ME out when my own knowledge is lacking, such as with Windows 7 nvflash instructions. My first post is long, but it's long for a reason and when I wrote "If you have any doubts, please consider holding off instead of just throwing caution to the wind" and "Use At Your Own Risk", I don't know how much clearer you want it than that.
It seems like your beef is that calling this a ROM makes this more risky than calling it firmware, in your eyes. I couldn't disagree more. If we want to nitpick on wording, firmware usually resides in a ROM and altering it is ALWAYS a risk (even from a supported vendor). They usually make you agree to that nice big EULA before you proceed, for example. ROM is more hardware based but I've used it interchangeably given how it's worded here in XDA. TNT Lite really doesn't replace the ROM, it is a firmware change - bootloader, kernel, system etc. But again, that doesn't mean it's not risky.
I'm a sysadmin - I update firmware all the time on servers. Don't tell me it's not risky because HP would disagree with you - they have redundant firmware built into their servers because sometimes things go wrong. If you don't want to take on any risk, please do not use my alternate firmware when you get that GTAB replacement - you might want to just stick with stock.
Click to expand...
Click to collapse
Apparently you did not read my post. Had no issue with you the developers, just the clarity of the post. I was on here one day when an official Viewsonic post was posted here. It stated such. Only found out about this site from their support site. Don't have an android phone but a smart phone and I belong to that community forum. However, I sourced it out, there is no manufacturer link nor a manufacturer posting comments to that forum.
In addition, they were giving out tips and tweaks, jail breaks and everything else but I bought my phone jailbroken. That being said, thanks on the clarity of what you do. Most of the time it is clear cut in the heading. I didn't have a custom rom because I didn't want one but there were still some other good reading and tips. By the way, nice forum. My cell forum takes a slightly different approach. Everything is seriously laid out in no uncertain terms. The best clear cut approach I have ever seen for a forum.
The problem if there was one, is with VS giving this link. I've read a few posts were the ambiguity was apparent. We are being lead to believe there is some interconnectivity. Despite the fact they are driving up your site traffic they should be paying you at least a stipend for all your work in progressing their product. You spend more time "babysitting and coddling" their customers then they do. I agree there is always some risk with change of any kind. I was thinking drivers and use-ability change not ROM. Thanks for your post.
edirector said:
Apparently you did not read my post. Had no issue with you the developers, just the clarity of the post. I was on here one day when an official Viewsonic post was posted here. It stated such. Only found out about this site from their support site. Don't have an android phone but a smart phone and I belong to that community forum. However, I sourced it out, there is no manufacturer link nor a manufacturer posting comments to that forum.
In addition, they were giving out tips and tweaks, jail breaks and everything else but I bought my phone jailbroken. That being said, thanks on the clarity of what you do. Most of the time it is clear cut in the heading. I didn't have a custom rom because I didn't want one but there were still some other good reading and tips. By the way, nice forum. My cell forum takes a slightly different approach. Everything is seriously laid out in no uncertain terms. The best clear cut approach I have ever seen for a forum.
The problem if there was one, is with VS giving this link. I've read a few posts were the ambiguity was apparent. We are being lead to believe there is some interconnectivity. Despite the fact they are driving up your site traffic they should be paying you at least a stipend for all your work in progressing their product. You spend more time "babysitting and coddling" their customers then they do. I agree there is always some risk with change of any kind. I was thinking drivers and use-ability change not ROM. Thanks for your post.
Click to expand...
Click to collapse
So, in the space of a few posts, you managed to go after a developer on this site, the content of his posts and the site itself.
People like you amaze me and are indicative of the problems with society today. How about taking some responsibility for your own actions. You chose to do something. Too bad it didn't work out, but you have no one but yourself to blame.
To blame Roebeet is absurd. Frankly, to blame anyone but yourself is incredible. I have been on this site for quite a while through at least three phones. I have always known that flashing could brick my device. To say you didn't understand the consequences means you are either fooling yourself or you are plain stupid.
ptgptg said:
So, in the space of a few posts, you managed to go after a developer on this site, the content of his posts and the site itself.
People like you amaze me and are indicative of the problems with society today. How about taking some responsibility for your own actions. You chose to do something. Too bad it didn't work out, but you have no one but yourself to blame.
To blame Roebeet is absurd. Frankly, to blame anyone but yourself is incredible. I have been on this site for quite a while through at least three phones. I have always known that flashing could brick my device. To say you didn't understand the consequences means you are either fooling yourself or you are plain stupid.
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Click to collapse
How is what I post to Robeet your business? Stay in your lane. Stay in your lane. Read the other posts. Let's not be disingenuous here. We get that with "bleeding edge and experimental" being clearly outlined.
What part of Viewsonic didn't you get? Why even link from their site to this one? What happened to their own legitimate after purchase product support site?
You have a self esteem problem, it is evidenced by your posts. And, what does the manufacturer providing adequate after purchase support have to do with you? How is this site always the victim? Must be guilt you are adding into your responses. Get a grip.
What I am reading is product owners trying to better their products and find solutions.
MSU_Sparty said:
TouchDown offers either automatic push or manually initiated synchronization between your device (GTab, Phone, etc.) and the Exchange server. It uses whatever connection you have--WiFi or 3G or other. Obviously on the GTab, it's WiFi.
You have all of the typical options available to treat what happens on your GTab as independent from the desktop, superior, subordinate or totally synced. There are tons of options for notifications and display settings too.
There are 2 specific reasons I got Touchdown. It supports pinch and spread to change the size of email text and you can mark appointments as private. Neither of those options exist on the standard mail client--which I think is a pretty stupid omission. Whether it's really worth spending money on, I don't know but it's worked for me.
If you visit the Nitrodesk web site, you can read more details about the product. They let you try it out for 30 days for free with all functions turned on. After that, you have to delete or purchase the unlock key.
Good luck.
Click to expand...
Click to collapse
Make sure you get the beta, I don't think stable works with gtab
Sent from my GTablet-TnT-Lite using Tapatalk
Using any tablet for business is funny stuff.. Quit dragging ass and get back into the office.. for remote administration stuff.. my G2 kicks the **** out of the gtab.. because it has a keyboard.... which can be mapped correctly (unlike using a windows based usb kb on a gtab).

Apathetic towards Viewsonic (June 2011 update)

1- OTA updater has been broken for six days, now (it started on Monday). This is completely unacceptable, given that this is the ONLY way to get updates from them officially. What if you got the item from Tiger Direct in the last week at $299, and have build 2963 on it? If you didn't go to XDA and fix this manually yourself, you'd be SOOL.
2- The last official firmware was in mid January. We are going on three months since the last stock update. We know there was a UAT that was significantly better than the one in January, but it was never released (and eventually pulled from the TapnTap servers) with a "TBD" for the new ETA.
I'm going to very blunt, and I hope that Viewsonic is reading this. I'm very disappointed in how this is all going down, ESPECIALLY given that you've had a big bump in user numbers in the last two weeks or so. You and I both know this, and yet you can't seem to get your act together, here.
I'm not your developer - you are not paying me, or XDA, to do your support work for you. And we certainly should not be the place to send users to get their stock updates - that's just ridiculous. Please get a meeting together with TapnTap, or whoever you need to, early next week and get them to fix these issues, please. If I were running the show over there, I'd have them on the phone a week ago asking for an ETA ASAP, and updating that web site with details on what's going on and when it will be fixed. Seriously, your web site still talks about the December firmware release (the one, btw, that the poor Tiger Direct users haven't been able to even get, since Monday) - are your web developers asleep over there?
If it wasn't for the user base here in XDA, my device would have probably been wiped and cleaned up right about now, and I would have put this thing up for sale. I actually know at least one dev here in XDA who's already done this. And, as time goes on, I'll be more inclined to do this if you've made the decision to completely abandon this device. Because, to be blunt, this is the perception that I'm starting to get, as the days drag on with no resolution.
I'm not asking for Honeycomb - I just want you to get your current problems fixed and at least get that 1.2 dev branch released. I know you have an account here, so maybe a reply to this thread would set all our minds at ease.
Thank you.
4/11/2011 EDIT -- agree with me and want your voice heard?
twitter: @viewsonic
contact us page: http://www.viewsonic.com/contact/
Phone Number: 866-501-6405 / 310-228-4000. (thanks snapz54 and chili_red!)
4/12/2011 EDIT -- OTA updater is still borked, as of this writing. And the next firmware update, as per their web site, is now "anticipated" in May.
4/13/2011 EDIT -- Even more details on who you can contact (thanks snapz54!): http://forum.xda-developers.com/showpost.php?p=12843221&postcount=189 The OTA Updater is still down, but should be up tomorrow (allegedly).
4/14/2011 EDIT -- OTA updater is up, finally. Showing "3588" as the latest, so no new update (this was not a surprise).
4/15/2011 EDIT -- I think it's time to change the title of this post.
6/22/2011 EDIT -- Thread is still alive? 4349 was pulled in mid-April, still no word on an update from them 2 months later. 3588 (from January) is still technically their "latest", as per the OTA updater. I am actually beyone aggravated, I am apathetic at this point.
I am going to return mine soon too, even at 299.99 , lack support = nth
Op why did you post this in the dev section
Sent from my SCH-I500 using Tapatalk
roebeet
+1 from Russia
roebeet said:
1- OTA updater has been broken for six days, now (it started on Monday). This is completely unacceptable, given that this is the ONLY way to get updates from them officially. What if you got the item from Tiger Direct in the last week at $299, and have build 2963 on it? If you didn't go to XDA and fix this manually yourself, you'd be SOOL.
2- The last official firmware was in mid January. We are going on three months since the last stock update. We know there was a UAT that was significantly better than the one in January, but it was never released (and eventually pulled from the TapnTap servers) with a "TBD" for the new ETA.
I'm going to very blunt, and I hope that Viewsonic is reading this. I'm very disappointed in how this is all going down, ESPECIALLY given that you've had a big bump in user numbers in the last two weeks or so. You and I both know this, and yet you can't seem to get your act together, here.
I'm not your developer - you are not paying me, or XDA, to do your support work for you. And we certainly should not be the place to send users to get their stock updates - that's just ridiculous. Please get a meeting together with TapnTap, or whoever you need to, early next week and get them to fix these issues, please. If I were running the show over there, I'd have them on the phone a week ago asking for an ETA ASAP, and updating that web site with details on what's going on and when it will be fixed. Seriously, your web site still talks about the December firmware release - are your web developers asleep over there?
If it wasn't for the user base here in XDA, my device would have probably been wiped and cleaned up right about now, and I would have put this thing up for sale. I actually know at least one dev here in XDA who's already done this. And, as time goes on, I'll be more inclined to do this if you've made the decision to completely abandon this device. Because, to be blunt, this is the perception that I'm starting to get, as the days drag on with no resolution.
I'm not asking for Honeycomb - I just want you to get your current problems fixed and at least get that 1.2 dev branch released. I know you have an account here, so maybe a reply to this thread would set all our minds at ease.
Thank you.
Click to expand...
Click to collapse
This is an IMPORTANT post!! I think it should be voted to the front page. Viewsonic and for that matter all suppliers should have a commitment to their users/buyers. Our $$$$ is what support them and they should respect the user community. If they want to be selling more they should make what they have work!!!!
Please vote the post to first page, have them take note and take us seriously.
Thank you roebeet!!
roebeet
+1
I suppose if I wanted to keep it stock I'd be mad too, but I purchased this device specifically due to the hardware specs and the decent set of developers here at XDA.
My tab was rooted as soon as the battery was fully charged.
My Moto droid was rooted about a month into ownership and is currently running a gingerbread rom Moto claims the device can't handle (so we can go buy a new one).
What I'm trying to point out is that there is little incentive for companies to spend time and money supporting equipment that is out in the field unless somehing is seriously wrong with it.
Viewsonic's decision to cripple (lack of full market, etc...) the stock device is really similar to VZ's decision to do the same to their phones (bloatware, etc...).
My advice to you is follow the simple instructions posted here and elsewhere on the net and install a custom rom (vegantab 5.1 is a very nice place to start).
It is very difficult to screw up and your device will be all it can be months if not years sooner than it would be waiting for a stock upgrade.
Gumby,
Roebeet is a dev here. He's responsible for the TNT Lite and GADAM ROMs and was involved with Vegan as well. He's concerned about his ability to support us, not the performance of his tablet.
I believe the majority of modders are on TNT Lite because it is the most stable and well-supported ROM available. Viewsonic/TapnTap are making his job difficult. I'm guessing, but Viewsonic/TapnTap are probably stretched trying to deliver their next devices and have basically let GTablet development come to a screeching halt.
This is a shame and will probably cause many of us to look elsewhere for our next slate.
100 % Agree
Roebeet, thanks for bringing this up. I have been discussing this we others this past week. We were wondering exactly the same thing - Where is Viewsonic? They have not put out any updates or updated the website nor given us any information. I personally cannot understand this. They have a great product and could take the lead in the tablet market but are doing nothing.
Thanks for bringing this to everyones attention Roebeet. I am behind you 100%.
The fact it is on sale at woot and tigerdirect should be enough clues that viewsonic is moving dev resources away and probably to their next tablet product.
Sent from my Nexus One using XDA App
We aren't waiting for stock updates, the updates just give the devs more goodies to work with.
thank you roebeet, for making it feel like this community has a voice. My other device is a Locked down droid X so I know the feeling of being abandoned and laughed at by the manufacturer of your product. All these companies get a little success, but they quickly forget where they came from. I don't see anyone rushing out to line up for a viewpad and maybe it will stay that way if we continue to voice our opinions and the truth about viewsonic.
I think these companies think they can operate on the standalone GPS model of update frequency, once a year. That is not the world we live in though. I'd say two years is fair support table with a firmware update a minimum of every six months and above all else, CONSTANT OPEN COMMUNICATION WITH THE COMMUNITY THAT DEVELOPS AROUND YOUR PRODUCT.
We will fall off gradually at first, then a bit quicker, then a bit quicker still until there is an avalanche of gtabs on ebay and craigslist. Selling at 40 dollars each and being repursposed and sold as digital frames to the housewives of the world.
You've been warned Viewsonic, this is a direct clear threat. Come to the community or lose your established base and hope for anything more than a bargain bin future.
Think of how many people would have returned this product day 1 without a community, seriously consider that, the number is high. If not for the selfless efforts of people like roebeet. With no where to go, the people give up hope.
So what is it going to be?
Thanks Roebeet, very well stated. They do need to get their **** together. We know right now the product isn't up to par with competition so if they want to compete it better be in the way of support. All we ask Viewsonic, is to keep us informed!
doctorisin said:
Gumby,
Roebeet is a dev here. He's responsible for the TNT Lite and GADAM ROMs and was involved with Vegan as well. He's concerned about his ability to support us, not the performance of his tablet.
I believe the majority of modders are on TNT Lite because it is the most stable and well-supported ROM available. Viewsonic/TapnTap are making his job difficult. I'm guessing, but Viewsonic/TapnTap are probably stretched trying to deliver their next devices and have basically let GTablet development come to a screeching halt.
This is a shame and will probably cause many of us to look elsewhere for our next slate.
Click to expand...
Click to collapse
Hmmm... didn't know he was a dev. Appologies, but the main points of my post are still valid (as you also noted in your speculation about their lack of support).
I guess I am wondering what they need to update that is holding up development of anything else? GB roms are out there now (and honeycomb ones won't be far off either) so what froyo fixes are showstopping?
Im_Gumby said:
Hmmm... didn't know he was a dev. Appologies, but the main points of my post are still valid (as you also noted in your speculation about their lack of support).
I guess I am wondering what they need to update that is holding up development of anything else? GB roms are out there now (and honeycomb ones won't be far off either) so what froyo fixes are showstopping?
Click to expand...
Click to collapse
dude, do you realize everything you say has no basis in fact? You are telling one of the guys that is our only hope of possibly running honeycomb on the gtab his own future. How do you know we'll get the source code? How do you know it will be usable? How do you know there will be a similar device we can port from? How do you know anything?
the simple answer is you don't. You seem to be arrogant and uneducated on the subject, so kindly back out of this conversation unless you have something relevant to add. You're stealing focus from an important topic.
Im_Gumby said:
..... so what froyo fixes are showstopping?
Click to expand...
Click to collapse
How about in sleep mode the gTab sucks up the battery like there's no tomorrow?
Hey Roebeet, I always thought it was SOL? But I do agree with you.
Exactly right, lets not lose focus... The scariest thing to me is that Robert is the originator of this thread. If he feels this way, then we may all be screwed as far as future support is concerned.
@Robeet -thanks for leading the charge and giving us a voice.
@Viewsonic. Please respond to this thread and keep an open dialogue with this community.
seems as if @roebeet got viewsonics attention on twitter?
any contact?
snapz54 said:
dude, do you realize everything you say has no basis in fact? You are telling one of the guys that is our only hope of possibly running honeycomb on the gtab his own future. How do you know we'll get the source code? How do you know it will be usable? How do you know there will be a similar device we can port from? How do you know anything?
the simple answer is you don't. You seem to be arrogant and uneducated on the subject, so kindly back out of this conversation unless you have something relevant to add. You're stealing focus from an important topic.
Click to expand...
Click to collapse
You are right... google COULD decide not to release any more source codes.
And you might decide to be less of a tool.
Neither seems very likely.
My bad on the location - I thought I was in General when I posted this.
If a mod could move this, I'd appreciate it.
doctorisin said:
Gumby,
Roebeet is a dev here. He's responsible for the TNT Lite and GADAM ROMs and was involved with Vegan as well. He's concerned about his ability to support us, not the performance of his tablet.
I believe the majority of modders are on TNT Lite because it is the most stable and well-supported ROM available. Viewsonic/TapnTap are making his job difficult. I'm guessing, but Viewsonic/TapnTap are probably stretched trying to deliver their next devices and have basically let GTablet development come to a screeching halt.
This is a shame and will probably cause many of us to look elsewhere for our next slate.
Click to expand...
Click to collapse
You nailed it. TNT Lite is basically an extension of stock - it gets updated, in general, when stock gets updated. If Viewsonic development dies, then TNT Lite dies - it's that simple.
We need the vendor to keep on top with updates as there are things that they can do for us, even to this day. UAT 3991 build was a perfect example (before they pulled it) - it's a MUCH better baseline to work off of than 3389 / 3588.
I know many are using the GB mods, and those would survive even if the vendor abandoned the device. But TNT Lite and anything else based off stock would fall by the wayside, and we really don't want that. Options are a good thing.
I want a response from them tomorrow or Tuesday - I don't like how they are treating their userbase right now (which includes me, as I own one) and I think we deserve an explanation and an ETA, at this point. If this happened at my day job, heads would be rolling by now.
Here's an example of what I'm talking about -- Pandigital. Their "Novel" white device was released in May and they are STILL releasing updates to it, to this day. Granted, they are still stuck on Android 2.0, but the fact they they just released an update a few weeks ago is a good sign that they haven't abandoned the device, yet. This is what I'd like to see from Viewsonic.
Im_Gumby said:
Hmmm... didn't know he was a dev. Appologies, but the main points of my post are still valid (as you also noted in your speculation about their lack of support).
I guess I am wondering what they need to update that is holding up development of anything else? GB roms are out there now (and honeycomb ones won't be far off either) so what froyo fixes are showstopping?
Click to expand...
Click to collapse
If you lose your XDA devs, then there IS no more development for this product. One dev here has already sold their device, and mine has been relegated as a dev unit since February (which I'm A-OK with, btw). If Viewsonic abandons this product, then the developers will eventually move on. In my case, stock updates are critical to keep TNT Lite relevant - once those are gone, TNT Lite will become stale and die. gADAM can stick around as long as Notion Ink supplies updates, and that remains to be seen as well. So don't think vendor support isn't important, because it actually is.
Well said, roebeet.

Disappointed at Viewsonic

A few months ago, during the whole nVidia Harmony forum post fiasco, there seemed to be a pretty decent campaign by some members of XDA and other forums to get Viewsonic to support their product. That caused them to (at least temporarily) release the 1.2 branch.
This helped push forward ROMs by Roebeet and others. The future looked bright for Honeycomb on the Harmony platform.
Now, after asking a question on their Twitter post today, I am not so sure about Viewsonic's commitment to support a product that still has a lot of potential.
Here is the Twitter timeline:
ViewSonic
What do YOU use your tablet for the most? Tell us on Facebook! on.fb.me/ViewSonicCorp
tomsliwowski
@ViewSonic I'd love to use my GTab for Honeycomb. Are you ever going to support the GTab at all?
ViewSonic
@tomsliwowski The GTablet was never promoted as a Honeycomb product. There are multiple business and technical issues with both nVidia
ViewSonic
@tomsliwowski and Google that prevent later versions of the Android OS from being implemented on the GTablet.
tomsliwowski
@ViewSonic I'm sorry but that is simply not true. Customers of yours on XDA, SlateDroid and TabletROMs have versions of HC running.
ViewSonic
@tomsliwowski There are 3rd party companies that have hacked the device, however, Honeycomb is not support by ViewSonic on the gTablet.
tomsliwowski
@ViewSonic All they need is for you to release Harmony drivers which nVidia already publicly stated they will provide upon request from you
ViewSonic
@tomsliwowski For further support on this matter, please contact the gTablet support team at (310) 228-4000.​
Frankly I didn't expect them to reply to me and to offload the blame to their partners that quickly. I know that if they don't put at least a fully working (i.e. minimally buggy) official 2.2 ROM I will not even consider Viewsonic for future hardware purchases.
Time to get on Twitter
Maybe ask Tom about an article on Viewsonic's commitment to the Gtab, on their own website.
viewsonic.com/company/news/vs_press_release_443666.htm
viewsonic is right on the first part but wrong when they dont provide the drivers
Well, this is a bummer.
Maybe we should be talking to Malata instead of Viewsonic.
Well if you want to make a vow to never buy another Viewsonic product do it now. Here is my hand, I pledge to never buy another Viewsonic product again.
Let's not just vow not to buy, we need to all start calling, emailing viewsonic, make sure you let them know you indend to not only stop buying their products but to also stop reccomending them to friends, family, customers, random people on the street. Let's tie up their phone lines, email and twitter accounts with our vocal displeasure.
Sent from my SPH-D700 using XDA App
I tried this with HP. My Dv6000 laptop was part of a whole batch of bad laptops. Not just dv6000 but a ton of the dv lines. Basically the laptops all overheated and eventually died within 1-2 years of use or less. I called, emailed, did everything and HP basically told me to eff off. I paid $1200 for the laptop as well. Companies suck these days. I will never buy an HP computer ever again because of this. So at least they are losing the customer and I do bad mouth them to people looking at computers because of how bad their customer service is. Google Dv6000 overheat 3 beeps, etc and you'll just see how many people out there had the same problem. HP are crooks.
To who it may concern,,,
The following is a letter that I emailed, faxed, snail mailed and posted on their forum:
I am or should I say was a loyal ViewSonic customer. That was until I learned that ViewSonic would not only release a version of HoneyComb for the GTablet, but that you would also not assist the development community in their endeavors to create at least a working HoneyComb-like OS by releasing the Harmony driver sets per Nvidia. Now I know who ever receives this will probably initially discount this as the ravings of one disgruntled customer. I would ask that you consider the following:
1) I am a techie. As such I enjoy big ticket techie items. I am in the market for a large screen television. Guess who I will no longer consider? You're now probably thinking, "Big deal so we lose one customer."
2) Also consider this, as a techie a lot of my friends and family often refer to my judgement on ALL things technical including purchases of electronics.
3) Oh yeah, I also posted this letter on every forum and blog that I am a member of. At last count we are talking 82 sites world wide.
Good luck in your future endeavors.
Signed,
A former customer
Never Again
Never again, I say, to viewsonic. That company is a rip off, and even if they improved their ethics, I will not buy. As long as I have self respect, I will not give them one cent, because I will not allow myself to be treated like I am worthless and alive only to service those a**'s. Already, I declined to buy a 24" monitor simply because it has the viewsonic brand.
My Pledge - 30 tweets in 30 days @viewsonic, with a msg similar to No customer care, no product support, cant be trusted, never make that mistake again, boycott, boycott, boycott, remember the gTab.
It would be really cool if at least five or ten people on this site joined in with me.
I too thought the same way when i purchased a Gtab. I am now rooted with Alpha Bottle Of Smoke rom and love it! all the honeycomb i want
I went ahead and sent a tweet @ViewSonic as well, asking them if they will ever provide support for a current or future Android OS
Im hoping they will eventually release an update and bring us up to at least gingerbread...
maybe we will get lucky and they will update the GTab with ice cream sandwich...
im expecting nothing though and hoping for something
Swaggasaurus said:
I too thought the same way when i purchased a Gtab. I am now rooted with Alpha Bottle Of Smoke rom and love it! all the honeycomb i want
Click to expand...
Click to collapse
Except for hardware acceleration which is a big deal
Sent from my GtabComb using Tapatalk
I think we might be better off hounding Andrew over at Nvidia for the drivers. He didnt want to give out any Google files but it sounded like he could help with the Nvidia stuff. Now that HC is ported maybe he can help with the drivers.
What's a good email address for viewsonic?
we should all just blow them up.
Swaggasaurus said:
I too thought the same way when i purchased a Gtab. I am now rooted with Alpha Bottle Of Smoke rom and love it! all the honeycomb i want
Click to expand...
Click to collapse
Does the Bottle of Smoke Rom allow USB access for transferring files and MicroSD card access?
If so, I will definitely check it out.
I had an interesting Chat conversation with Viewsonic technical support this evening. I knew that Viewsonic doesn't handle the tech support of the Gtablet any longer, but didn't want the support guy, Aljhon (I called him AL) to know that I knew that.
I simply wanted to ask him if Viewsonic was planning on releasing any other firmware updates for the stock TNT Firmware.
his Answer:
"Actually, have dedicated department that supports our G-Tablets. We do not have any information for Gtablet here."
"You may contact them directly at 310-228-4000 between 9AM-5PM PST, Monday through Friday."
I know that is US Merchants contact information, and figured he would probably provide it. I expanded my questioning, explaining that I didn't have any issues with the Gtablet and htat it works fine, just htat I was simply wanting to know if the development team had any plans to update the stock firmware any time soon.
"Honestly Mr. Evans, I would really glad to assist you regarding this but I do no have any information here in my resources."
I made the point that the Tablets are still selling, with the Viewsonic name on the back, and the Viewsonic logo shown at startup...
" I am unable to answer your concern because we do not have any information here for Gtablet."
then he just kept barking the "dedicated department" BS to me with US Merchants phone number.
Why was this conversation important? It says, to me at least, that Viewsonic has indeed abandoned this product. Their support team doesn't have "any information" regarding it. If they were planning on providing a stock firmware update, then that informaiton should be available, right? By stating that he doesn't have ANY information, I took it as Viewsonic washing their hands of the Gtablet, and letting it remain at the latest released firmware (1.1.3588).
I informed him that I would never recommend a Viewsonic product to anyone I know...though now, it seems that US Merchants has their stock, and is the only company profitting from Gtablets.
I highly doubt that US Merchants is developing anything, nor even has the resources to request anything that the community wants. Their contact was Viewsonic, and Viewsonic had the contacts.
Gtablet 1.1.3588 is the farthest that this thing will go, with support from it's manufacturer...
Why dont we start a petition and link it to viewsonics forums. Let the world speak. And that makes 10!
DKS1282 said:
Why dont we start a petition and link it to viewsonics forums. Let the world speak. And that makes 10!
Click to expand...
Click to collapse
Because petitions don't mean anything if the other side doesn't listen. All VS has to do is ignore us and time will make people forget about us.
Unfortunately, I do not think that the number of disatisfied g-tablet users will affect them globally enough to change their stand.
We got a tablet with similar hardware at a much cheaper price and I would say that you get what you pay for.

Express your opinion to ViewSonic

If you are interested, there is an opportunity to provide your perspective on ViewSonic's decision to provide support for your G-Tablet device on Facebook.
Search for ViewSonic the go to discussions on the left hand side.
Steve
It may amount to nothing, but at least we have an area to vent where Viewsonic is at least reading it. Granted, it could be (and most likely is) some summer intern that's just posting canned responses to our complaints, but at least that's better than being ignored by their customer service area.
I can't, sorry. Viewsonic blocked me on FB as well as twitter.
I expressed my concerns on the nvidia developer forum. Will on Facebook as well.
Sent from my Flashback HC-TAB using XDA Forum App
Right now, nvidia is pointing its finger at viewsonic saying viewsonic isn't supporting the gtab. Viewsonic is pointing its finger at nvidia saying nvidia won't support the harmony tegra 2 beyond 2.2.
Have you ever called for support and then get redirected endlessly to another line only to go in a big circle and end up where you originally were?
I firmly believe nothing will ever come out of our complaints.
I've mentioned this before elsewhere. Both our acer iconia tab and asus transformer have gotten updates after updates. My g/f's transformer recently got an update for her dock free of charge after customer complaints that the dock was draining battery. Asus engineering team came up with a way to put the dock to sleep when not in use and offered the hardware update free of charge.
Mean while, we have gotten nada from VS in the last 7 months.
goodintentions said:
Right now, nvidia is pointing its finger at viewsonic saying viewsonic isn't supporting the gtab. Viewsonic is pointing its finger at nvidia saying nvidia won't support the harmony tegra 2 beyond 2.2.
Have you ever called for support and then get redirected endlessly to another line only to go in a big circle and end up where you originally were?
I firmly believe nothing will ever come out of our complaints.
I've mentioned this before elsewhere. Both our acer iconia tab and asus transformer have gotten updates after updates. My g/f's transformer recently got an update for her dock free of charge after customer complaints that the dock was draining battery. Asus engineering team came up with a way to put the dock to sleep when not in use and offered the hardware update free of charge.
Mean while, we have gotten nada from VS in the last 7 months.
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Nivida hasn't made a statement sine the April fiasco. I don't rst thatViewonic ever actually spoke wiht anyone at Nvidia regarding drivers. they claim that they did, simply ot shut us up.
The only thing we can do now, is leave negative reviews on as many sites as we can for the potential lack of support for their products. Even just a few people deciding not to urase frm Viewsonic would make difference.
TJEvans said:
I can't, sorry. Viewsonic blocked me on FB as well as twitter.
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well apparantly if you voice your opinion too much they will dete your posts and make is so you cannot post their facebook page anymore. i have been banned for simply asking "I have just one single question for Viewsonic (that i know will be ignored or deleted)..... With the "less than desirable" support i and others have recieved for your GTablet product, why would i spend any more money with you and buy a Ventana??" so now the only place i can post is to the "recomendations" section.
mmenzie said:
well apparantly if you voice your opinion too much they will dete your posts and make is so you cannot post their facebook page anymore. i have been banned for simply asking "I have just one single question for Viewsonic (that i know will be ignored or deleted)..... With the "less than desirable" support i and others have recieved for your GTablet product, why would i spend any more money with you and buy a Ventana??" so now the only place i can post is to the "recomendations" section.
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They banned you for that? Ouch. I'm surprised they haven't deleted my comments yet, then. I figured I was skirting with a ban, but no worries - I'll keep posting there every few days until they do.
roebeet said:
They banned you for that? Ouch. I'm surprised they haven't deleted my comments yet, then. I figured I was skirting with a ban, but no worries - I'll keep posting there every few days until they do.
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thanks... hope someone keeps up the fight!!!
roebeet said:
They banned you for that? Ouch. I'm surprised they haven't deleted my comments yet, then. I figured I was skirting with a ban, but no worries - I'll keep posting there every few days until they do.
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They're not stoopid. You're too high profile to ban. Banning you will cause a fire storm. Just like banning me will cause a fire storm also. And trust me, if I get banned it will definitely go on the front page of my website. And based on how many visitors I get, it will be a PR nightmare for them.
I don't think I will be a blip on their radar, to be honest.
Before their April CS change / support drop / abandonment, I had some pull over there (I think). CS knew me and we had a decent rapport, and I even had the ear of at least one manager over in VS R&D. But something definitely happened in April - I don't know what it was, but my guess is that somebody in middle or upper management looked over the costs and and profit margins for the GTAB, and basically said "cut this one loose". There was a very quick, and very noticeable (at least to me) change in how they treated their GTAB customer base. And, so far, that has not changed yet.
They even had a presence here in XDA, back in December / January. But I haven't seen anyone from VS post here in a VERY long time.
goodintentions/living enzyme, has something happen to your Facebook account? Can't find you on the Facebook campaign page and your posts in the Viewsonic forum has also disappeared. Just want to know if you are interest in being an Admin on the Facebook campaign or can recommend someone here for the job.
I'm having my man period. Very emotionally unstable. Decided to disable my facebook account.
By the way, thanks for condering me. Unfortunately, my life is very busy. My schedule also very erratic. This is not to mention the times I have to sleep on the couch due to monthly biology.
LOL. It's good to have you back.
I had some trouble locating this post. Saw you pop up again on FB and was about to ask again the same thing.
So can you think of any who might be interest in taking over running the campaign? How about this guy/gal? I just never notice him/her before. S/He certainly has the enthusiam.
I feel like I have taken the campaign as far as I can go. Time for some fresh blood.
Keep in mind that there are several layers, here - the one I complain about the most is continued Froyo support. This is also the thing I believe is the most likely to be fixed, especially since there are UAT releases out there, already. It's just a question of the various companies working out their issues and green-lighting it.
The Gingerbread / HC requests are a different animal. The reason why is because it's not just Viewsonic's headache, it's all the other companies that are using a Harmony board, including Notion Ink. NONE of them have source from Nvidia, and none have HC source from either Nvidia or Google. Not that they shouldn't try, of course, but I don't see this happening anytime soon (if at all).
I'd be satisfied with a new fully released and supported Froyo stock ROM, at this point. It would show that Viewsonic and their vendors are still supporting their users - it wouldn't make a big impact here since we modded their ROMs already, but a released 1.2bl that "stuck" would at least push development into that direction even more.
roebeet said:
The Gingerbread / HC requests are a different animal. The reason why is because it's not just Viewsonic's headache, it's all the other companies that are using a Harmony board, including Notion Ink. NONE of them have source from Nvidia, and none have HC source from either Nvidia or Google. Not that they shouldn't try, of course, but I don't see this happening anytime soon (if at all).
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Nickos over at Slatedroid share a similar view as this. To the best of your knowledge, is NVIDIA deliberately withholding Gingerbread or it just so happen that people on Harmony are more interest in getting Honeycomb/tablet OS? Has Notion Ink mention anything about bringing GB to the Adam?
Notion Ink had a GB alpha, but it has the same hardware acceleration issues as CM7. I believe they've since scrapped that and have concentrated on Honeycomb.
I honestly don't know what's going on, but my best guess is that Nvidia doesn't want to put in the resources to support GB on Harmony (no matter what they say in writing). The reason why I feel this way is because there are several vendors affected, and I suspect that Notion Ink, in particular, would want these drivers. But this is only a guess.
It's also possible that Notion Ink is beholden to another company to lean on Nvidia - perhaps Flextronics? We know that Viewsonic has this issue, but not sure about NI. There's a lot about this whole sorry mess that I don't really understand, to be honest.
roebeet said:
Keep in mind that there are several layers, here - the one I complain about the most is continued Froyo support. This is also the thing I believe is the most likely to be fixed, especially since there are UAT releases out there, already. It's just a question of the various companies working out their issues and green-lighting it.
The Gingerbread / HC requests are a different animal. The reason why is because it's not just Viewsonic's headache, it's all the other companies that are using a Harmony board, including Notion Ink. NONE of them have source from Nvidia, and none have HC source from either Nvidia or Google. Not that they shouldn't try, of course, but I don't see this happening anytime soon (if at all).
I'd be satisfied with a new fully released and supported Froyo stock ROM, at this point. It would show that Viewsonic and their vendors are still supporting their users - it wouldn't make a big impact here since we modded their ROMs already, but a released 1.2bl that "stuck" would at least push development into that direction even more.
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As usual, Roebeet, I believe you've nailed it. I realize margins in this stuff is pitiful but it's hard to believe Viewsonic hasn't seen they've done the hard parts already in gearing up a staff to do a Tegra tablet. Get a better screen and be the full featured kindle fire of the line. I think all the 500+ tablets will fail unless they get much more functional, but the 200-300 market is there for the taking if a decent company went after it. Kindle fire and the plethora of manufacturers will make it hard to win, but it is winable. In their defense, I must admit, it all looks like a losing proposition until the field gets trimmed a bit.
And, supporting a full blown Froyo would be a great support step.
Thinking maybe things may change for the better for the gtab once ics source code is released. Hoping we can see that on the gtab with some support from nvidea. I'm just guessing that the reason why HC wasn't released or supported on the gtab was because the source for HC never was released. i know the devs will have better progress with ics since they will have the source with it then they did with HC so I believe one way or another we will get ics on the gtab and hopefully get the support from nvidea or viewsonic back
Sent from my MB855 using XDA App
jbuggydroid said:
Thinking maybe things may change for the better for the gtab once ics source code is released. Hoping we can see that on the gtab with some support from nvidea. I'm just guessing that the reason why HC wasn't released or supported on the gtab was because the source for HC never was released. i know the devs will have better progress with ics since they will have the source with it then they did with HC so I believe one way or another we will get ics on the gtab and hopefully get the support from nvidea or viewsonic back
Sent from my MB855 using XDA App
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IThe source code of gingerbread was released also and we still couldn't have a GB rom with hardware acceleration and camera working, so I really dont think that having the source code of ICS will help so much .
Our last hopes are the devs who are working in the development of a fully functional kernel for HC, if they can do it for HC for sure they could do it with ICS...but I'm not too optimisic
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