Call up CS and ask for an offline firmware update, please - G Tablet General

The more of us who call them, the better. I just got off the phone and made my voice heard. (866) 501-6405 and they are open today (Saturday).
Issues with an OTA update, imo:
- You can't get an OTA update if your device is doing a FC in the acore process (and this has happened to me, as it has with others here)
- You can't get an OTA update if your WiFi is borked. Again, a common issue.
- It needs to be released TODAY, not on Monday. People are starting to shop this weekend for pre-BF sales!
They need to supply a downloadable update.zip with instructions on how to use -- we know this is possible as we already have them, although I haven't figured out how to wipe data yet. I suspect there's a way, we just need to figure out the syntax.
CS is great but unfortunately they have no control over this. But, as device owners, we can make our voices heard and if enough of us call maybe their management will reconsider this BAD decision that they are making. I even offered to deploy a recovery image for them, if they could supply me the UAT firmware and the syntax to wipe /data.
I want them to succeed. We all want them to succeed. I hope they reconsider this course of action.

Here's the problem, they don't care about how many people call and beg for an update. Its all a marketing ploy.

cfultz said:
Here's the problem, they don't care about how many people call and beg for an update. Its all a marketing ploy.
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I think it might make an impact if enough people call. It depends on the company, of course - but I work in a field where priorities are set by the number of user tickets. The more tickets, the more weight on the priority. It's possible that VS is the same.
Their OTA decision is a terrible one and they are shooting themselves in the foot. I basically told them that they can expect a massive amount of returns because the OF is so bad and unfixable without a manual firmware update which they have yet to offer.

Those problems are more than likely what is fueling their decision to not release an update just yet. They may not have enough people complaining. I completely agree with you and if I had one I'd call myself. The thing is, like you said, it' up to the company. Hope things work out.

roebeet said:
The more of us who call them, the better. I just got off the phone and made my voice heard. (866) 501-6405 and they are open today (Saturday).
Issues with an OTA update, imo:
- You can't get an OTA update if your device is doing a FC in the acore process (and this has happened to me, as it has with others here)
- You can't get an OTA update if your WiFi is borked. Again, a common issue.
- It needs to be released TODAY, not on Monday. People are starting to shop this weekend for pre-BF sales!
They need to supply a downloadable update.zip with instructions on how to use -- we know this is possible as we already have them, although I haven't figured out how to wipe data yet. I suspect there's a way, we just need to figure out the syntax.
CS is great but unfortunately they have no control over this. But, as device owners, we can make our voices heard and if enough of us call maybe their management will reconsider this BAD decision that they are making. I even offered to deploy a recovery image for them, if they could supply me the UAT firmware and the syntax to wipe /data.
I want them to succeed. We all want them to succeed. I hope they reconsider this course of action.
Click to expand...
Click to collapse
Too bad we don't have access to an email address or webform. I think more people would be incined to submit something that way as opposed to calling for fear of being stuck on hold or something. I've made my share of calls to them though. +1 on their success!

I call them and was told the same thing. The official update will be out on 11-22. I ask them about the market and was told it will be the PocketGear market and that they will have the same apps as the android market. I doubt that because I did a few searches and could not find some apps. I guess we'll see.

mmracing said:
I call them and was told the same thing. The official update will be out on 11-22. I ask them about the market and was told it will be the PocketGear market and that they will have the same apps as the android market. I doubt that because I did a few searches and could not find some apps. I guess we'll see.
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Pocketgear is a fraction of the real market, but they are probably clueless about this and were sincere in telling you that.
I see no reason why they can not release it now. Seems an arbitrary point now and less runway to help. Their CS have been using XDA as an info resource. Why stop now?

I offered to do UAT, but so far they have not taken me up on the offer.
(UAT = user acceptance testing. It's the point in the production release process where you roll it out to a small number of people to confirm that it's functioning as expected and then it's signed off to release to production).

roebeet said:
I offered to do UAT, but so far they have not taken me up on the offer.
(UAT = user acceptance testing. It's the point in the production release process where you roll it out to a small number of people to confirm that it's functioning as expected and then it's signed off to release to production).
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I spoke with a very nice and attentive CS person. I stated they will need to provide a link to the rom package, so people can download with their computer if need be. I hope they appreciate how big this is. Even phone carriers provide rom links for connectivity reasons.
One biggy I got was Flash is NOT in this update, so we are best to avoid the update and wait until a version is modded and confirmed to work with both Flash and the proper market. Pocketgear is weak. Fixes include mapping corrections and wifi.

roebeet said:
I offered to do UAT, but so far they have not taken me up on the offer.
(UAT = user acceptance testing. It's the point in the production release process where you roll it out to a small number of people to confirm that it's functioning as expected and then it's signed off to release to production).
Click to expand...
Click to collapse
The manufacturers of the ZT-180 were in direct contact with at least one XDA-Forum moder. Because of that, subsequent firmware releases were vast improvements over the poor initial release.
ViewSonic could learn from this, and I hope they do.

roebeet said:
The more of us who call them, the better. I just got off the phone and made my voice heard. (866) 501-6405 and they are open today (Saturday).
Click to expand...
Click to collapse
Man, I was going to call them today. But I got called in to work on a watermain break. After that I watched my Wisconsin Badgers beat up on Michigan. I'll try to call Monday.
With the money I made working the main break, I could buy another tablet!

CS complaint
I just saw this message now. Its late Sat Night so I can't get through now I am not sure if they r open tom but I will try and call. If I can't get through I will call first thing Monday.
After doing a soft reboot my system seems very glitchy now none of the video on flash runs smooth where this am it was flawless. Even small low res stuff stutters and my system seems to catch and get stuck constantly.
I will give them a little time to work the bugs out but if I don't see reasonable attemps at software improvements next week I will return it and probably just settle for an Ipad.
Wyngnut

Wyngnut said:
I just saw this message now. Its late Sat Night so I can't get through now I am not sure if they r open tom but I will try and call. If I can't get through I will call first thing Monday.
After doing a soft reboot my system seems very glitchy now none of the video on flash runs smooth where this am it was flawless. Even small low res stuff stutters and my system seems to catch and get stuck constantly.
I will give them a little time to work the bugs out but if I don't see reasonable attemps at software improvements next week I will return it and probably just settle for an Ipad.
Wyngnut
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Click to collapse
You'll have to wait until Monday.
In all fairness, while the ergonomics of this device leaves something to be desired, this will be their second update in less than a month. While I disagree with some of their choices to date, I'm trying to be optimistic that this is a good sign of things to come.

Related

I emailed Samsung about a few things, here is the response

Thought I'd share this with you guys. I recommend sending out a similar email so that they know that there are serious concerns about the phone. I did it online at the Contact Us page on the Samsung website.
Here's what I wrote:
Hello,
I recently purchased a Samsung Captivate. Overall, I am quite pleased with the device. However, there are a few things that irritate me about it that I was hoping you could comment on:
1.) There is a serious lag issue. Do a quick google search and you'll find that this is a universal problem with the phone.
2.) The GPS does not work. Also a universal issue.
3.) No 2.2 Froyo.
4.) No last.fm scrobbling support for the default music player (which I love by the way!)
5.) Drivers for Windows 7 x64 do not work well. After a lot of trial and error, I finally got it. Again, a universal issue.
A lot of people complain about the TouchWiz UI, but I personally enjoy it, as long as the lag issue is taken care of. Also I'm pleased with the phone call quality, and almost all other aspects of the phone.
I appreciate your time, and hope to hear from you soon.
Thank you,
[thecoolestcow]
Here is the response:
Dear [thecoolestcow],
Thank you for your inquiry.
Regarding the GPS on the phone, Samsung Mobile is aware that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations. We are diligently evaluating the situation and will provide an update as soon as possible.
We advise you to use assisted GPS powered by your service provider.
We still don't have any update regarding the release of the Android 2.2 for the Captivate and the drivers that will be compatible with Windows 7 64bit.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Should this become available, it will be posted on our website in the Samsung Download Center.
Please feel free to check back with us periodically for updates.
Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for choosing Samsung.
Sincerely,
Technical Support
thecoolestcow said:
Thought I'd share this with you guys. I recommend sending out a similar email so that they know that there are serious concerns about the phone. I did it online at the Contact Us page on the Samsung website.
Here's what I wrote:
Hello,
I recently purchased a Samsung Captivate. Overall, I am quite pleased with the device. However, there are a few things that irritate me about it that I was hoping you could comment on:
1.) There is a serious lag issue. Do a quick google search and you'll find that this is a universal problem with the phone.
2.) The GPS does not work. Also a universal issue.
3.) No 2.2 Froyo.
4.) No last.fm scrobbling support for the default music player (which I love by the way!)
5.) Drivers for Windows 7 x64 do not work well. After a lot of trial and error, I finally got it. Again, a universal issue.
A lot of people complain about the TouchWiz UI, but I personally enjoy it, as long as the lag issue is taken care of. Also I'm pleased with the phone call quality, and almost all other aspects of the phone.
I appreciate your time, and hope to hear from you soon.
Thank you,
[thecoolestcow]
Here is the response:
Dear [thecoolestcow],
Thank you for your inquiry.
Regarding the GPS on the phone, Samsung Mobile is aware that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations. We are diligently evaluating the situation and will provide an update as soon as possible.
We advise you to use assisted GPS powered by your service provider.
We still don't have any update regarding the release of the Android 2.2 for the Captivate and the drivers that will be compatible with Windows 7 64bit.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Should this become available, it will be posted on our website in the Samsung Download Center.
Please feel free to check back with us periodically for updates.
Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for choosing Samsung.
Sincerely,
Technical Support
Click to expand...
Click to collapse
man I just dont see this lag yall are talking about... Had the phone since day 1, no lag fix and its fast as my n1 on 2.2. about.. Wierd...
Also GPS does work, just not reliably all the time, some works fine, others not, others sometimes.. So saying it dont work is exadurating. I just dont want people that dont have one think that the GPS dont work. It does and I use it everyday without issue. No fixes or anything, mine and some others works...
2.2 froyo will be here soon. Hold your horses on and it will be here next month I will bet...
I didn't see the lag either for a while, but I see it in most of the Samsung native apps, like Messaging and the screen unlock.
GPS also used to work amazingly. It just stopped completely now for me.
It's good though that they acknowledged in the email that they were going to release a fix for it.
thecoolestcow said:
I didn't see the lag either for a while, but I see it in most of the Samsung native apps, like Messaging and the screen unlock.
GPS also used to work amazingly. It just stopped completely now for me.
It's good though that they acknowledged in the email that they were going to release a fix for it.
Click to expand...
Click to collapse
Yea, Well Im certain it will be fixed. The samsung epic 4g is rumored to have a working GPS (more testing needs done for me to believe it for sure) and if we have the same hardware gps wise as the Epic 4g we should definatly see a fix...
Nice, Engadget confirms.
engadget.com/2010/08/18/samsung-says-gps-is-tested-and-validated-on-epic-4g-our-testi/
There is most certainly lag. Like you guys, it wasn't a big deal until I saw the lag fix.
Long story short, I've been running the lag fix about a week, then borked my phone with another tweak and had to revert back to stock. HOLY COW was that thing slow... I never really knew any different until I had seen greener pastures
I will say I don't think the DEFAULT lag is worse than any other phone on the market. But it is capable of much, much faster.
Also you forgot to include the complaint that MMS doesn't work on EDGE, only 3G.
TexUs said:
There is most certainly lag. Like you guys, it wasn't a big deal until I saw the lag fix.
Long story short, I've been running the lag fix about a week, then borked my phone with another tweak and had to revert back to stock. HOLY COW was that thing slow... I never really knew any different until I had seen greener pastures
I will say I don't think the DEFAULT lag is worse than any other phone on the market. But it is capable of much, much faster.
Click to expand...
Click to collapse
Which lag fix did you use? I saw several. I haven't rooted my device yet because I'm a little girl. I'm trying to gather as much info as possible first.
thecoolestcow said:
Which lag fix did you use? I saw several. I haven't rooted my device yet because I'm a little girl. I'm trying to gather as much info as possible first.
Click to expand...
Click to collapse
Well I did all my tweaks manually the first time. However when I borked and started over I used this: http://forum.xda-developers.com/showthread.php?t=751934
That will do all necessary tweaks at once. Just download the update.zip file to the root of your INTERNAL card, reboot into recovery mode (ask if you don't know how... easiest way is to use ADB), and select "reinstall packages" and you're done.
Just check the post I linked to, but it'll remove all the ATT crapware, remove the loud startup sounds, install root, block ads, etc.
After it's ran you then can go into the app it adds and run the lag fix... After you run that script it needs a reboot... And then you've got a lag fixed phone that runs twice as fast. ROM Manager, for instance, takes like a whole freaking minute it seems to open un-lag-fixed. Lag-fixed it takes several seconds max.
TexUs said:
Well I did all my tweaks manually the first time. However when I borked and started over I used this: forum.xda-developers.com/showthread.php?t=751934
That will do all necessary tweaks at once. Just download the update.zip file to the root of your INTERNAL card, reboot into recovery mode (ask if you don't know how... easiest way is to use ADB), and select "reinstall packages" and you're done.
Just check the post I linked to, but it'll remove all the ATT crapware, remove the loud startup sounds, install root, block ads, etc.
After it's ran you then can go into the app it adds and run the lag fix.
Click to expand...
Click to collapse
Holy crap, how did I miss that one? Excellent, thank you. I will likely be doing that in the near future!
Sent from my SAMSUNG-SGH-I897 using XDA App
thecoolestcow said:
Holy crap, how did I miss that one? Excellent, thank you. I will likely be doing that in the near future!
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
NP.
I'm happy with 2.1 right now... I mean the Captivate at 2.1 runs faster than anything else on the market, including the N1 2.2......
So I can live with 2.1 until Samsung releases 2.2
Once you see how much faster it is with the lag fix, you'll start to wonder how much faster 2.2 will be. The Captivate will be untouchable.
There is definitely significant lag on the stock firmware - most notably for me with the marketplace but s also for some other apps when they are loading data. I haven't applied any fixes yet as I'm waiting for a decent firmware update before I do too much with my phone.
JH2/3 are looking like good bets, but I would suspect that an official firmware is right around the corner given the few changes between JH2 and JH3.
Sent from my SAMSUNG-SGH-I897 using XDA App
Why wait? It takes 5 minutes to vastly improve the usability of your phone.
And worst comes to worst, you use the Odin3 one-click to restore it to stock. Seems pretty awesome. I'll probably be "super-rooting" tonight!
Also to note you should only be doing that super-rooting from stock to start with... It's the most reliable method anyway. You can try it from what you've got but- if there's issues you just need to do it from stock.
Hm. And there's no way to back up my apps/data right?
thecoolestcow said:
Hm. And there's no way to back up my apps/data right?
Click to expand...
Click to collapse
Yes, download ROM Manager but you need to be rooted first I think... So you can root your phone only (same process but it just does rooting: http://forum.xda-developers.com/showthread.php?t=725555), download/install ROM Manager (http://forum.xda-developers.com/showthread.php?t=734163). Then when you reboot into the ROM Manager recovery screen there's nandroid backup utility that'll back up everything.
If you like selective backups of stuff you can also use Titanium Backup (also requires root).
smashpunks said:
man I just dont see this lag yall are talking about... Had the phone since day 1, no lag fix and its fast as my n1 on 2.2. about.. Wierd...
Also GPS does work, just not reliably all the time, some works fine, others not, others sometimes.. So saying it dont work is exadurating. I just dont want people that dont have one think that the GPS dont work. It does and I use it everyday without issue. No fixes or anything, mine and some others works...
2.2 froyo will be here soon. Hold your horses on and it will be here next month I will bet...
Click to expand...
Click to collapse
GPS does NOT work. It barely functions, so it does not work. Anybody that says it does is just trying fool themselves into thinking they didnt make a mistake. GPS absolutely does not work. Its been documented by numerous sources and tens of thousands (or more) vibrant and captivate users here in the US. For Christ's sake, even Samsung has admitted that it doesnt work. They've used incorrect drivers from Broadcom, so it can't possibly work.
Samsung may release Froyo to the carriers toward the end of next month, but it'll be quite a while before AT&T releases it to us. They have to go through and add all their crapware and remove any functionality that's in the stock rom that they can charge money for (this really pisses me off I REALLY, want that wifi hotspot functionality!!!) and they have to cripple the kernel and radio so there'll be no HSUPA.
derek4484 said:
GPS does NOT work. It barely functions, so it does not work. Anybody that says it does is just trying fool themselves into thinking they didnt make a mistake. GPS absolutely does not work. Its been documented by numerous sources and tens of thousands (or more) vibrant and captivate users here in the US. For Christ's sake, even Samsung has admitted that it doesnt work. They've used incorrect drivers from Broadcom, so it can't possibly work.
Samsung may release Froyo to the carriers toward the end of next month, but it'll be quite a while before AT&T releases it to us. They have to go through and add all their crapware and remove any functionality that's in the stock rom that they can charge money for (this really pisses me off I REALLY, want that wifi hotspot functionality!!!) and they have to cripple the kernel and radio so there'll be no HSUPA.
Click to expand...
Click to collapse
We're about a month after release and have Vanilla Android 2.1 ROMs, so chill out. Have some patience, I'm sure we'll see them for 2.2 as well.
derek4484 said:
GPS does NOT work. It barely functions, so it does not work. Anybody that says it does is just trying fool themselves into thinking they didnt make a mistake. GPS absolutely does not work. Its been documented by numerous sources and tens of thousands (or more) vibrant and captivate users here in the US. For Christ's sake, even Samsung has admitted that it doesnt work. They've used incorrect drivers from Broadcom, so it can't possibly work.
Samsung may release Froyo to the carriers toward the end of next month, but it'll be quite a while before AT&T releases it to us. They have to go through and add all their crapware and remove any functionality that's in the stock rom that they can charge money for (this really pisses me off I REALLY, want that wifi hotspot functionality!!!) and they have to cripple the kernel and radio so there'll be no HSUPA.
Click to expand...
Click to collapse
Mine works and so do others in those thousands of people threads. If you would like I can copy n paste them for ya...
Its directed me to many places perfectly so it works, its just unreliable and not the best, hence needs to be optimized ...
now post a link where samsung admitted using incorrect drivers? I've never saw that...

CS support and updates

I talked to CS again tonight because I really don't want to fool with flashing the ROM and my time is still completely borked after installing update. The update did help with general stability (although I use Laucher pro and not TapNtap) and flash works well once you side load the version reccomended here.
My concern now is I was told by CS tonight that the next update will be out by Dec 19th, or maybe earlier, yeah and I still believe in the tooth fairy.
After several conversations with at least 3 different reps I now realize they don't expect anything significant or timely from the updates and I seriously doubt this situation will improve over time.
As allready mentioned here the software is being handled by a third party company and it sounds like no one in CS has direct access to that group because they have no details about the future updates except for the vaugue date and megabucks chance of an earlier release.
CS has no idea if the accelerometer issue or nvidia driver issue will be addresed in the next patch. I would love to see the contract between viewsonic and the software vender.
I want to thank everyone on this site for all thier efforts in improving performance and function of this unit.
Unfortunately I am going to return mine and wait until early next year for a non apple tablet.
wyngnut

Can We See If It's Dying Before Scheduling the Funeral?

I have been reading the same information as the rest of you about the VS G-Tablet, Staples and now Sears.
And I wonder how everyone is coming up with such wild suppostions based on almost NO really factual information.
Staples recall of inventory is a fact. I noticed that they are returning stock to VS because of some kind of flaw. We don't know what it is. We don't know if it is terminal or fixable. We don't know anything about remedies.
But whatever it is, it's not serious enough for them to start calling or notifying customers to return units and get their money back?!? If it really is a fatal hardware flaw, surely they will not get by without taking care of customers who already have purchased tablets.
Seems to me we need more info about why Staples did what they did and what is wrong before anything realistic can be determined.
Also, someone reported Sears is following Staples' path. Not trying to flame the poster, but we have (1) a report of no stock in that area (No Big Deal -- we never had any here!! ); and (2) we have an employee (not likely management at the level that would cover Sears corporate operations) saying they've had a lot of returns and don't know when they'll get any (again, nothing new there). Certainly not a stock recall like Staples.
I was in one of the area Sears stores here today and the little cardboard display they put up when they don't have VS G-Tablets in stock was still there. In fact, it had been updated to show the $379.00 price available today.
My point is that until we find out what the problem is that Staples is using as a reason for their action -- we really are just wasting our time speculating. And I certainly think the news media and the A**** fanboys are just spewing the garbage I would expect of them.
Am I the only person around who has noticed that a pile of us -- ranging from devs and hardware experts, down to just every day good old folks -- have been using, programming and flogging the G-Tablet for what (five-six weeks now?) and not one of us has raised a report of a fatal flaw????????????????
Sure. Grant that VS and whoever didn't do an adequate job of development and rushed the G-Tab to market. Grant that the software is not what we think is needed nor what we want. I can see that if it worked faster and better, it might be okay for some basic users.
Those of us who want more seem to be doing all right.
And one by one we have been fixing things.
Speaking for myself, I am not writing off the G-Tablet yet. I have two -- one from Sears and one from Office Depot. I could run down and return both right now.
But I'm not. I'm going to use the stuff that is available to me now to make both work like I want. Whatever else someone may say, it will do what I want it to do with the resources we already have on hand. And unless everyone else gives up, I see no reason we can't go right on and stay ahead of all the folks who are not smart enough to see the potential and go after it.
I am the minister -- so please don't start on plans for the funeral until the patient is pronounced dead for real. I don't see anything remotely close to that yet!
Rev
P. S. -- Sorry this rant got so long, but I just felt someone had to put some balance into what is being said about all of this. And I intended no flames for anyone who may disagree with my point of view. I am a minister and I am redemptive -- it's my job to try to "save" things!!
100% agreed...
As long as they release the kernel source, I don't really care whether Viewsonic recalls all their G Tablets or not. Because I am 100% certain there will be lots of other Tegra 2 tablets which will ship with updated firmware, which will give us a base image for Gingerbread and for Honeycomb down the road. As long as there's somebody willing to compile kernels and glue a kernel into the ROM images from very similar devices, well, we'll be just fine here and the G Tablet will continue to provide us with plenty of useful life over the next few years.
From what I can see from an earlier thread about a poster mentioning using the fact that several of the abilities the gtablet has on the cover do not work out of the box to return the tablet without having to pay the restocking fee. I believe that Sears and Staples are sending the units back to viewsonic and demanding that the touted abilities actually do in fact work before they get them back. (this can only help the tablet unless Viewsonic decides to give up.)
I really hope it stays around, Bought one for the wife, now I want one. (I got a nook color that behaves even worse out of the box. but I figure i'll root/rom it until it does work as the smaller size is definitely more portable.)
Even if Viewsonic were to give up I don't see our tablet caring much. The Zpad firmware works pretty well, the VegaN that I am running now is working very well, and TnTLite works pretty well.
I feel for the customers that bought this and are not techies. I recall the first time I turned mine on it was a barrage of force closes. Everything you touched would force close. It took a factory reset from the settings menu to make it stop. Flash was non-existent, clock had amnesia on wakeup, wifi lost it's mind.... If I was a regular customer I would have been PO'ed... Not known what to do, and it would have gone back with a "I will NEVER buy another Viewsonic product ever" mentality.
If all the above had not occurred out of the box this tablet may have been kept by more people. I'm sure lots of folks would have been plenty happy if it just worked. Most would not have known the real potential that was being strangled by the software overlay, and most would not care.
I think the biggest issue has to do with how things are sold in this country nowadays. Back when America made things, they had control of them. They touched them, tested them, and had a lot of pride in making sure they sold a good product. Viewsonic gained it's reputation by selling one of the best products.
This tablet is not made by Viewsonic. I don't really know how much Viewsonic had to do with it besides just signing on to have there name on the device in hopes of name recognition boosting sales. It reminds me of how companies sign athletes to endorse crappy products in hopes people will buy it because of the name. That is going to bite a lot of companies in the behind. Unless my perception of how American companies desire to do business is completely wrong then this path needs to stop.
Everything seems to need to be done as fast as possible, and with profit being the main goal. Who cares if it is the best.. Who cares if it could be better.. Just get it out there and make money.. Support? Why should we support our product? Why should we put a restore image online? Why should we update our website with info that might help folks understand what is being done about the issues?
This same stuff is happening with lots of companies. Sylvania is another example of the outsourced spin off type of product, there are many others.
I think we deserve better, and if a company has to have there rear end handed to them to figure out that quality, and customer satisfaction still counts then so be it....
If and I mean if VS decided to bail on the gtablet I would think they open the source code to the community. This is a great device.
At this point it doesn't matter, even if viewsonic abandons it.
It's a reference tegra 2 device for current app developers in the states (at least that's how I see it), we have badass roms for it, the advent vega is getting 2.3 which is easily ported...so it's all good.
No mystery
Nice posts. But there is no mystery that VS is getting these back. It's about their profit from sales of a marketable product. Whether this tablet goes the wayof the Edsel is immaterial to us afficianados but its still been a good ride. I think other tabs may sink us but so what.
It's still fun.
Mojav
here's my take on it, and what they need to fix for Joe Consumer
I can readily guess why these are going back, and a Staples rep I talked to actually mentioned that same thing. The stock firmware is bad.
But I don't mean just the Tap N' Tap UI, I mean the boot loops and FC's that occur. We've all seen them, even on TnT Lite. There is some instability that I am convinced has to do with how these devices were imaged.
Here's the problem -- here in XDA, we have clockworkmod and a great community to get us around those issues. But Joe Consumer has neither (unless they search on their own). And due to TnT's stupidity, they can't even download an offline update to at least attempt to fix the problems. Think about it...you're a user with a reboot loop, so you call Viewsonic for help. What can they do? There's no way to wipe the cache, wipe user data or even re-flash the device using the standard tools. It's insane.
What they need to do ASAP is deploy a firmware update that 1) can be run offline with a microSD card and 2) has a more enhanced recovery like clockworkmod to at least give the user the ability to wipe the user data or cache. And, if the user doesn't have a microSD card, they should send them a 1GB card, preinstalled with the recovery image, at no charge. I think it's an absolute requirement I hope VS are reading this and rip their TnT devs a new arse to fix this debacle before they give up on the device completely.
Still, worse case scenario is that we lose VS support but still have the zPad and Vega to look at, even it we don't have source. We have options, at least.
Sprdtyf350 said:
Even if Viewsonic were to give up I don't see our tablet caring much. The Zpad firmware works pretty well, the VegaN that I am running now is working very well, and TnTLite works pretty well.
I feel for the customers that bought this and are not techies. I recall the first time I turned mine on it was a barrage of force closes. Everything you touched would force close. It took a factory reset from the settings menu to make it stop. Flash was non-existent, clock had amnesia on wakeup, wifi lost it's mind.... If I was a regular customer I would have been PO'ed... Not known what to do, and it would have gone back with a "I will NEVER buy another Viewsonic product ever" mentality.
If all the above had not occurred out of the box this tablet may have been kept by more people. I'm sure lots of folks would have been plenty happy if it just worked. Most would not have known the real potential that was being strangled by the software overlay, and most would not care.
I think the biggest issue has to do with how things are sold in this country nowadays. Back
when America made things, they had control of them. They touched them, tested them, and had a lot of pride in making sure they sold a good product. Viewsonic gained it's reputation by selling one of the best products.
This tablet is not made by Viewsonic. I don't really know how much Viewsonic had to do with it besides just signing on to have there name on the device in hopes of name recognition boosting sales. It reminds me of how companies sign athletes to endorse crappy products in hopes people will buy it because of the name. That is going to bite a lot of companies in the behind. Unless my perception of how American companies desire to do business is completely wrong then this path needs to stop.
Everything seems to need to be done as fast as possible, and with profit being the main goal.
Who cares if it is the best.. Who cares if it could be better.. Just get it out there and make money.. Support? Why should we support our product? Why should we put a restore image online? Why should we update our website with info that might help folks understand what is being done about the issues?
This same stuff is happening with lots of companies. Sylvania is another example of the outsourced spin off type of product, there are many others.
I think we deserve better, and if a company has to have there rear end handed to them to figure out that quality, and customer satisfaction still counts then so be it....
Click to expand...
Click to collapse
I just got my g tab and am having all the issues u described out of the box. Internet crashes,WiFi dropping, force closes and all, did u just do the restart and it fixed everything? If so how do I do that and if u did more, what else do I have to do? I love my tablet and think it so much better than my friends ipad, but the issiues do bother me.....but I'll never return it, just want to fix it
Thx in advance
juda222000 said:
I just got my g tab and am having all the issues u described out of the box. Internet crashes,WiFi dropping, force closes and all, did u just do the restart and it fixed everything? If so how do I do that and if u did more, what else do I have to do? I love my tablet and think it so much better than my friends ipad, but the issiues do bother me.....but I'll never return it, just want to fix it
Thx in advance
Click to expand...
Click to collapse
When I got my very first device (before TnT Lite existed), it was terrible. Lots of FC's, and at least twice it rebooted on me for no reason and wiped my user data. As I recall, doing a manual data wipe helped but it was never really fully stable until I wiped it with nvflash (the bekit image).
Since then, they only time I've ever seen major instability is either when testing mods, which is understandable, or going back to stock.
roebeet said:
When I got my very first device (before TnT Lite existed), it was terrible. Lots of FC's, and at least twice it rebooted on me for no reason and wiped my user data. As I recall, doing a manual data wipe helped but it was never really fully stable until I wiped it with nvflash (the bekit image).
Since then, they only time I've ever seen major instability is either when testing mods, which is understandable, or going back to stock.
Click to expand...
Click to collapse
Apologies,is that an app I can download out of the market? sorry still a newb... and what mod do u use that makes it run so well now? Is that what nvflash is?
juda222000 said:
I just got my g tab and am having all the issues u described out of the box. Internet crashes,WiFi dropping, force closes and all, did u just do the restart and it fixed everything? If so how do I do that and if u did more, what else do I have to do? I love my tablet and think it so much better than my friends ipad, but the issiues do bother me.....but I'll never return it, just want to fix it
Thx in advance
Click to expand...
Click to collapse
Well.... We have to go back in history. (Only about 6 weeks ago)
The force closes "Might" go away if you can get into settings and find the factory reset selection. It may be under the privacy tab. I can't tell you for sure because I am not running TnT right now.
The wifi issue was a problem when the device woke up and there was a patch made by a smart guy named Bekit.
The time issue was something where the time zone would not stick. It would always reset itself back to GMT if I recall.
There were patches for all of them back then, and I had them all installed at one point. None are needed anymore.
My suggestion to you, if you actually want to keep the tablet is to read the instructions in the post below and flash a new rom. TnTLite is based on your stock firmware. It just has the bad parts removed, and good stuff put in. All of the major issues should hopefully go away. As Roebeet just told you Nvflash could be in your future to do a clean wipe but I hope not. The stock out of the box firmware is really bad. It is unfortunate because the hardware is really good.
http://forum.xda-developers.com/showthread.php?t=842004
juda222000 said:
Apologies,is that an app I can download out of the market? sorry still a newb... and what mod do u use that makes it run so well now? Is that what nvflash is?
Click to expand...
Click to collapse
No, nvflash is fairly advanced stuff so I wouldn't recommend it unless you are fairly technical or if its the last resort. You need APX drivers setup on your PC as well as the nvflash image.
Try a user data wipe, as a first step. In stock, it's under Settings and Security, I believe. If that doesn't help, I'd recommend clockworkmod recovery next and try to do a clear cache, user data wipe and a SD partition fix, in that order (do the next if the previous one doesn't fix it). I'd do nvflash last.
I personally love nvflash, but like I mentioned you need to be somewhat technical to use it.
See the FAQ area under my sig for some pointers and links, to start you off with.
roebeet said:
No, nvflash is fairly advanced stuff so I wouldn't recommend it unless you are fairly technical or if its the last resort. You need APX drivers setup on your PC as well as the nvflash image.
Try a user data wipe, as a first step. In stock, it's under Settings and Security, I believe. If that doesn't help, I'd recommend clockworkmod recovery next and try to do a clear cache, user data wipe and a SD partition fix, in that order (do the next if the previous one doesn't fix it). I'd do nvflash last.
I personally love nvflash, but like I mentioned you need to be somewhat technical to use it.
See the FAQ area under my sig for some pointers and links, to start you off with.
Click to expand...
Click to collapse
NVflash is the bomb... Finding the full sdk anymore... that sucks
juda222000,
Hang in there. I have been working on my second G-Tab and when I started it up, it worked worse than the first one did!!!
But it seems to me like if you just keep using common sense and rebooting to give it time to sort things out, and then using the info in these forums to get it together -- all will turn out well and you will have a really great tablet.
Just be patient and don't get ahead of yourself and cause yourself grief like I have done a couple of times!! Best wishes....
Rev
I personally suspect that the fatal flaw is no high price contract with a network provider.
As was stated.....if there really was a fatal hardware flaw we would almost definately know about it on this forum. The stock UI was poor but still not fatal. I would tend to agree that we need far more info before jumping to a conclusion about the life expectancy of this most excellent device (after a few mods).

[Q] TMo's announcement GB update coming "soon"...?

I do not live in the USA and English is not my native tongue. Could someone with good English knowledge explain to me the definition of the term "soon" in Tmo announcement regarding the GB update?!?!?
Thanks everybody!
Soon
krekabl said:
I do not live in the USA and English is not my native tongue. Could someone with good English knowledge explain to me the definition of the term "soon" in Tmo announcement regarding the GB update?!?!?
Thanks everybody!
Click to expand...
Click to collapse
Soon means whenever they get around to it. Which so far has been sometime in May, "Before Summer", this summer and prior to armageddon.
There really is no way of knowing until you wake up one sunny day and find that you have a notification that you have a software update.
Hope that helps
Replies in this thread should be interesting.
Soon in this case means, whenever t-mo decides it is ready to release.
**** in one hand and wish in another, see what fills up first.
What they said...
If you have a G2x, your best bet would be to root and then flash a rom of your choice. Then wait till TMO does release the new software and it's massaged by our outstanding devs.
lindel said:
What they said...
If you have a G2x, your best bet would be to root and then flash a rom of your choice. Then wait till TMO does release the new software and it's massaged by our outstanding devs.
Click to expand...
Click to collapse
Yes I live in Europe and I got a G2X from the USA and I pray to God everyday not to have any issue with the phone before this "soon" update arrives to fix all these bugs people complain about. I rooted it and run it on EB 1.05 for me works perfectly!, up to now at least!
I used to be up in arms about the update, but now that CM7 is basically stable, everyone should just run that. Arcee has done an incredible job with it.
gubidi said:
I used to be up in arms about the update, but now that CM7 is basically stable, everyone should just run that. Arcee has done an incredible job with it.
Click to expand...
Click to collapse
Thanks. Does CM7 have any known issues? Does everything work? I heard that the thing with this update is not the GB itself but LG drivers which should fix the issues. And since I live in Europe I have no way in the world to send my G2X back in the States to get another one if this one freaks out.
krekabl said:
Thanks. Does CM7 have any known issues? Does everything work? I heard that the thing with this update is not the GB itself but LG drivers which should fix the issues. And since I live in Europe I have no way in the world to send my G2X back in the States to get another one if this one freaks out.
Click to expand...
Click to collapse
The battery drivers are fixed with CM7 and the only thing that doesn't work is A2DP, so if you need that, flash EB.
krekabl said:
Thanks. Does CM7 have any known issues? Does everything work? I heard that the thing with this update is not the GB itself but LG drivers which should fix the issues. And since I live in Europe I have no way in the world to send my G2X back in the States to get another one if this one freaks out.
Click to expand...
Click to collapse
I'm picky about bugs. That said I'm on cm7 and its very very stable. And has so many goodies.
gubidi said:
The battery drivers are fixed with CM7 and the only thing that doesn't work is A2DP, so if you need that, flash EB.
Click to expand...
Click to collapse
Since I have NO IDEA what A2DP is, I guess it's OK to flash CM7... I mean if it REALLY is that stable
krekabl said:
Since I have NO IDEA what A2DP is, I guess it's OK to flash CM7... I mean if it REALLY is that stable
Click to expand...
Click to collapse
LOL... yea cm7's nice bro ....
krekabl said:
I do not live in the USA and English is not my native tongue. Could someone with good English knowledge explain to me the definition of the term "soon" in Tmo announcement regarding the GB update?!?!?
Thanks everybody!
Click to expand...
Click to collapse
I'm sure everyone else's reply will be far more helpful than mine. In the US, where we tend to legalize almost everything, soon means, we are working on it, but can neither confirm nor deny an actual release date. Soon means, yes, we have a release date, but will not publicize that date, because if something goes wrong and we miss the date, everyone on XDA will sue us. So, soon means, soon, the near future.
To some, soon means tomorrow, or next week. To others, soon will always mean, not soon enough. To me, I received my phone on June 13th. I still have alot of time before soon becomes worrisome to me. Others received their phones in April. Soon has a different meaning for them.
Suffice it to say, LG had a plan when they released this phone. Most likely that called for a summer release of GB. To me, it very much looks like, they are still on track for that release. Whether that meets others expectations of 'soon', hard to say. You can debate the merit of whether speaking plan truth or being vague are the proper courses of action. I will instead remind everyone of some historical events that illustrate what I am saying.
Years ago, Microsoft promised to release their Operating systems, when they are done. Eventually the big joke became, by how much they will miss their release date. Virtually every program they released, missed the estimated release date. The public outcry, was tell us when, then just release it. Microsoft eventually shifted their style of this, and announced a release date and promised to hit that date. And they did. The public outcry was, how can you release something that is not finished?
Though almost everyone agrees there are things wrong with the G2x, by industry events, its probably no worse than many other releases. There are MANY people that claim no issues other than perhaps battery life. If the truth ever was realized, problematic devices most likely range in the less that 5% range. One needs only visit forums of similar devices to realize that whats going on with this device is going on with other devices. This device is no better or worse than others...except for 1 thing...you own this device.
I suspect LG had a 90 day window for the update plans, which puts it around the mid July range. One of the forum members very nicely predicted July 17th, several weeks ago. Most of this is all industry standard.
Is 90 days soon? Is it soon enough? Or is it totally unacceptable? Soon enough, people will read this post and tell me I don't know s**t. But its too soon to tell about that. Soon I hope to be able to eat Breakfast. But no matter what, we'll soon have our answer. But, will it be soon enough?
alodar1 said:
I'm sure everyone else's reply will be far more helpful than mine. In the US, where we tend to legalize almost everything, soon means, we are working on it, but can neither confirm nor deny an actual release date. Soon means, yes, we have a release date, but will not publicize that date, because if something goes wrong and we miss the date, everyone on XDA will sue us. So, soon means, soon, the near future.
To some, soon means tomorrow, or next week. To others, soon will always mean, not soon enough. To me, I received my phone on June 13th. I still have alot of time before soon becomes worrisome to me. Others received their phones in April. Soon has a different meaning for them.
Suffice it to say, LG had a plan when they released this phone. Most likely that called for a summer release of GB. To me, it very much looks like, they are still on track for that release. Whether that meets others expectations of 'soon', hard to say. You can debate the merit of whether speaking plan truth or being vague are the proper courses of action. I will instead remind everyone of some historical events that illustrate what I am saying.
Years ago, Microsoft promised to release their Operating systems, when they are done. Eventually the big joke became, by how much they will miss their release date. Virtually every program they released, missed the estimated release date. The public outcry, was tell us when, then just release it. Microsoft eventually shifted their style of this, and announced a release date and promised to hit that date. And they did. The public outcry was, how can you release something that is not finished?
Though almost everyone agrees there are things wrong with the G2x, by industry events, its probably no worse than many other releases. There are MANY people that claim no issues other than perhaps battery life. If the truth ever was realized, problematic devices most likely range in the less that 5% range. One needs only visit forums of similar devices to realize that whats going on with this device is going on with other devices. This device is no better or worse than others...except for 1 thing...you own this device.
I suspect LG had a 90 day window for the update plans, which puts it around the mid July range. One of the forum members very nicely predicted July 17th, several weeks ago. Most of this is all industry standard.
Is 90 days soon? Is it soon enough? Or is it totally unacceptable? Soon enough, people will read this post and tell me I don't know s**t. But its too soon to tell about that. Soon I hope to be able to eat Breakfast. But no matter what, we'll soon have our answer. But, will it be soon enough?
Click to expand...
Click to collapse
Do you think couldn't they have just waited a bit and in stead of Froyo released the phone with GB right away? Is it just the urge to be first dual core on the record at all cost no matter what, or is it normal? Just to say, I am totally satisfied with my G2X and I do not regret getting this phone.
alodar1 said:
Though almost everyone agrees there are things wrong with the G2x, by industry events, its probably no worse than many other releases. There are MANY people that claim no issues other than perhaps battery life. If the truth ever was realized, problematic devices most likely range in the less that 5% range. One needs only visit forums of similar devices to realize that whats going on with this device is going on with other devices.
Click to expand...
Click to collapse
I like you alodar1. I usually agree with most of what you say.
But I call BS on this part of your answer.
There were two different threads that took polls. One ended at about 2 out of 3 bad before IT closed and the 2nd was at around 1 in 2 last I checked. Even accounting for the oft posited fact that most here are power users and that's why they are here complaining, that's a LOT MORE than 5% bad.
I take issue when anyone tries to say that there are not real problems with most of the G2X's.
You may think I'm a whiner or I returned my phones for no good reason (I know better), but there is no changing the fact that I got four bad. Some were way worse than others, but they all had real problems. My last one seems great and my daughter got a great one from the get go. But there are a lot more than 5% of G2Xs that are bad.... a lot more. A lot of other people beside me are on their forth or fifth one. Others like my daughter got good ones from the get go.
I'm a fan. I am not keeping my Sensation. It cannot compare with the G2X. But I believe way more than 5% are bad.
krekabl said:
Do you think couldn't they have just waited a bit and in stead of Froyo released the phone with GB right away? Is it just the urge to be first dual core on the record at all cost no matter what, or is it normal? Just to say, I am totally satisfied with my G2X and I do not regret getting this phone.
Click to expand...
Click to collapse
Smart and business needs are usually 2 different things. Could they have waited? Maybe...but LG is a big company...they probably had this release scheduled for several months. Would it have been wise....maybe...but consider testing resources and planning to get to a release, and look at the other phones in their release lineup....you might realize that there was no room for to wait.
Years and Years ago, my wife argued against me getting a computer....wait she kept saying. One day are argued and ran out and bought a 386. She didn't say a word. But the next year, the 486's came out, cheaper than the 386 I bought the year before.....and she said to me...see, I told you.
Thing is, she's right, it was better and was cheaper. But that kind of arguement never fullfills itself...because there is something new everyday.
We take our phones to heart...they are an investment and we want to believe we make the best choices for us. When it looks like maybe we didn't, we spend time justifying why we did something. Thats where expectation gets in the way. We pulled the trigger and got what we got. After the remorse period, it was ours...most people, for 2 yrs..while the contract runs out.
But we can only expect companies to what is right and best...we know that their interests and ours are different. Should they have waited?? Why? They just released the Revolution...and the Thrill is coming out next month. waiting for the G2x would have only delayed those releases.
Remember, the bottom line is not quality and satisfaction, but rather, $$$.
alodar1 said:
Smart and business needs are usually 2 different things. Could they have waited? Maybe...but LG is a big company...they probably had this release scheduled for several months. Would it have been wise....maybe...but consider testing resources and planning to get to a release, and look at the other phones in their release lineup....you might realize that there was no room for to wait.
Years and Years ago, my wife argued against me getting a computer....wait she kept saying. One day are argued and ran out and bought a 386. She didn't say a word. But the next year, the 486's came out, cheaper than the 386 I bought the year before.....and she said to me...see, I told you.
Thing is, she's right, it was better and was cheaper. But that kind of arguement never fullfills itself...because there is something new everyday.
We take our phones to heart...they are an investment and we want to believe we make the best choices for us. When it looks like maybe we didn't, we spend time justifying why we did something. Thats where expectation gets in the way. We pulled the trigger and got what we got. After the remorse period, it was ours...most people, for 2 yrs..while the contract runs out.
But we can only expect companies to what is right and best...we know that their interests and ours are different. Should they have waited?? Why? They just released the Revolution...and the Thrill is coming out next month. waiting for the G2x would have only delayed those releases.
Remember, the bottom line is not quality and satisfaction, but rather, $$$.
Click to expand...
Click to collapse
I completely agree with you. But if it is really true that there are so many issues with the phone it seems to me quite incredible that they did not notice at least some of it before it went into stores.
krekabl said:
Since I have NO IDEA what A2DP is, I guess it's OK to flash CM7... I mean if it REALLY is that stable
Click to expand...
Click to collapse
A2DP is Advanced Audio Distribution Profile
A Bluetooth profile (mode) for streaming audio, such as from a music phone to headphones.
Compared to profiles such as Headset and Handsfree, A2DP supports stereo audio, and is one-way instead of two-way.
ickster said:
I like you alodar1. I usually agree with most of what you say.
But I call BS on this part of your answer.
There were two different threads that took polls. One ended at about 2 out of 3 bad before IT closed and the 2nd was at around 1 in 2 last I checked. Even accounting for the oft posited fact that most here are power users and that's why they are here complaining, that's a LOT MORE than 5% bad.
I take issue when anyone tries to say that there are not real problems with most of the G2X's.
You may think I'm a whiner or I returned my phones for no good reason (I know better), but there is no changing the fact that I got four bad. Some were way worse than others, but they all had real problems. My last one seems great and my daughter got a great one from the get go. But there are a lot more than 5% of G2Xs that are bad.... a lot more. A lot of other people beside me are on their forth or fifth one. Others like my daughter got good ones from the get go.
I'm a fan. I am not keeping my Sensation. It cannot compare with the G2X. But I believe way more than 5% are bad.
Click to expand...
Click to collapse
I think we're on the same page, whether you believe it or not. If we took a poll of how many power users are on XDA it would be a high %. But, LG did not only sell only to XDA members.
We will never know the actual number of G2x's sold. Nor will we ever know the actual number of bad devices. We can only go off of what we see in forums and reports around the Internet. I recognize that many or the reports are 'retweeted' or reposted from single sources, making a problem appear more prevalent than it actually is. If we were talking about Paris Hilton or Lindsey Lohan, the term would be sensationalism.
The bottom line is I would never indicate to you that your problem is trivial. Its your problem and its important to you. Period... But in the same aspect, don't trivialize my point that there are many people without problems. This does not make your issue less important.
I have read virtually every post and poll here in this forum. I beg to differ. From my reading, for every How many people have a problem device poll there is, there is a poll that says, how many people do not have a problem device. Its this type or realization that helped make my choice to buy this device in the face of the reported problems.
My 5% number is an off the wall number. What ever industry standard is for a definition of a problem device, should be used. I simply do not know what that number is. But I bet 5% might be high. I also bet that the G2x did not hit that number. I bet that LG recognized a problem with the release and took steps to fix it. I bet that is why we see Temporarily Out of Stock on the TMO site. I bet they have figured out how to solve the problems and most of the problems are software based....or, they would not have stopped most of the replacements from going out. I bet the G2x is still and will be a defining device in the lines of the Nexus one.
If my statement in any way painted you as a whiner, I apologize. Certainly not my intention. But I do realize that people get tired of others saying they have problem free devices. Just as they get tired of people saying, they are on their 4th replacement. At best it should be a wash. To me...I wonder...why did my device turn up ok...and yours did not? To me that is a mystery. There are good devices out there...why the difference.
I used to work in Mobile Device support. I used to take great joy in working with my friends and their phones. If they have a problem, I'd give them steps to fix it...and just watch them do what they were supposed to do...and 9 out of 10 did not follow the steps I gave them. Does that mean they are wrong? Or my instructions were bad?
On the Dell Venue Pro forum I worked with a guy that had HUGE problems with his device. I had him send me his device when he was in a bricked state. I had his device working in 5 minutes. After a few hard resets, I was satisfied the device was ok. I used his device for 24hrs and did NOT experience a single problem. I sent it back him. Within 24hrs he was complaining. Why?? This was a device I had in my hand and actually used as my own ....and an hour in his hands there were problems???
does that mean he did something differently than I did? Does his body chemistry short out electronic signals? Is he an undercover alien that is incompatible with Dell Mobile devices?
Who knows...but my phone works...many phones work. If the number of bad phones was much higher than what I said, I guarantee the response by LG would be different.
No way is it just 5% bad, it HAS to be more.
My wife and I both have "bad" phones, and if the chance of getting a bad phone is 5% (random distribution), there was 0.25% chance of us both getting bad ones.
krekabl said:
I completely agree with you. But if it is really true that there are so many issues with the phone it seems to me quite incredible that they did not notice at least some of it before it went into stores.
Click to expand...
Click to collapse
Makes you wonder doesn't it. Could they have possibly ignored all the issues? Is their testing standard, not catching the issues? Or of all the devices they tested, did the issues not show up?
First time to this forum I searched for an issue list. I went down the list. After reviewing the list, I bought my device anyway. My theory was, if the reboot issue was so prevalent, why was it not caught. The answer I came up with ...it was a bad lot.
Other issues I looked at:
-Battery Life: all phones today have this issue. Truth is, there are ways to make it better. There are virtually no way to make it great. When I charge my battery I want it to last all month. I'll accept till dinner time.
-Screen bleed: No idea what this issue. If I have to change the normal settings on my phone to find it...its not a problem to me. This is a personal decision.
-Overheating: First...its dual core. Second, every phone I've ever had has overheated. Pull the battery , start again...does it stop? For me...every time.
-Dust under the display: Man, I wear glasses. Life is a blur. I like big, large letters. I don't see dust if I fall down.
-REbooting: Every phone I have ever had has rebooted...at least once. Sometimes it shuts off. If it continues, I replace it. If it still continues, I calmly get the company to exchange the device. The best way to do this, is in person. In person and able to reproduce the problem for them. Faced with proof, they will almost always do what's right.
Even looking at this list, bought the device because I know there is no way that any reliable company misses that stuff. It had to be limited and it had to be contained. If you want to be it was a conspiracy....then no forum post can help you.

[Q] voice search bug but no OTA update yet

I just bought a Nexus S, bought via Fido account but I SIM it to Rogers Canada. I have the voice search popup bug and I thought there was an OTA update for this. I'm still on 2.3.4. Does it just take time or does the carrier make any difference at all? I'm stock except for root.
3rdcoast said:
I just bought a Nexus S, bought via Fido account but I SIM it to Rogers Canada. I have the voice search popup bug and I thought there was an OTA update for this. I'm still on 2.3.4. Does it just take time or does the carrier make any difference at all? I'm stock except for root.
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Click to collapse
It takes time. The OTA will likely roll out over a few weeks. Once your imei is flagged you'll get the ota when the device checks in again.
Sent from my Nexus S using xda premium
you could try a manual check in or installing the update manually.
dial *#*#2432546#*#* to do a manual check in (didn't work for me, but give it a try anyways)
edit: follow this thread to update manually --> http://forum.xda-developers.com/showthread.php?t=1056062
hoponpop said:
you could try a manual check in or installing the update manually.
dial *#*#2432546#*#* to do a manual check in (didn't work for me, but give it a try anyways)
Click to expand...
Click to collapse
That has never worked for me. Does it actually work for anyone?
Thanks folks. I'll wait a few days before looking at a manual update. Or until the bug happens too often. It rather freaked me out at first and then I found that this is a common bug on certain versions of the phone.
The "search button firing on its own" bug is NOT fixed in the latest OTA
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=49e8ca84071d51a4&hl=en
I still have it and so do half a dozen or more people in the thread that got this whole thing started.
I know "Voice Search" bug has already penetrated the blogosphere ecochamber, and it is therefore useless for me to continue to correct people on semantics, but the Voice Search app just happens to be tied to a long-press of the search button so occasionally it pops up when this bug occurs. If "compose new text message" is tied to that event, you will see it and not Voice Search.. its the hardware search button that fires in low 3G areas that is the bug. Voice Search the app is completely unrelated other than most people have it tied to long-press of the hardware search button... ok, off my soap box
ericshmerick said:
That has never worked for me. Does it actually work for anyone?
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Click to collapse
I have no idea lol. I just figured the op could see if it works for him.
like I said, I'm not going to force an update, if I wanted it that bad I'll flash it from recovery. Now that I know what this is about I see that the update doesn't fix the problem anyway so why update? It will likely just cause more trouble. Turning off data is a crappy work around. I'll give it just enough time to get fixed by google where I can still take this back and then never look at a Samsung ever again. That's what I said about the SGS but I got the N on a direct swap so I tried it and am already disappointed.
hoponpop said:
you could try a manual check in or installing the update manually.
dial *#*#2432546#*#* to do a manual check in (didn't work for me, but give it a try anyways)
edit: follow this thread to update manually --> http://forum.xda-developers.com/showthread.php?t=1056062
Click to expand...
Click to collapse
I've used this successfully. It's how I got 2.3.6 on Friday morning and got the link to post in the forums
Sent from my Nexus S
3rdcoast said:
like I said, I'm not going to force an update, if I wanted it that bad I'll flash it from recovery. Now that I know what this is about I see that the update doesn't fix the problem anyway so why update? It will likely just cause more trouble. Turning off data is a crappy work around. I'll give it just enough time to get fixed by google where I can still take this back and then never look at a Samsung ever again. That's what I said about the SGS but I got the N on a direct swap so I tried it and am already disappointed.
Click to expand...
Click to collapse
Ok, there is an update and yes it takes time for every IMEI to be loaded into Google's system for dispatch.
Your options are:
1. Force update by using checkin and hope it works
2. Flash the update that's floating around this forum
Why update? Well, I have read the huge thread on google about the voice search bug and ... wait for it ... this OTA doesn't address it.
So, I wouldn't lose any sleep over it. It breaks tethering anyway.
By the way, although Samsung manufactured the hardware, as you know, it's purely managed by google. So if you have a beef, take it up with google, not Samsung. I've owned the SGSII and hated it. Returned to the Nexus S in a flash. It's so much better, IMO.
Phones are a very personal thing. If you have a hate for Samsung and the Nexus S is roped into that hate, 2.3.6 will do nothing for you. I'd recommend leaving Sammy for good and seek happiness elsewhere (where there are also issues and bugs...no phone is perfect).
ericshmerick said:
Ok, there is an update and yes it takes time for every IMEI to be loaded into Google's system for dispatch.
Your options are:
1. Force update by using checkin and hope it works
2. Flash the update that's floating around this forum
Why update? Well, I have read the huge thread on google about the voice search bug and ... wait for it ... this OTA doesn't address it.
So, I wouldn't lose any sleep over it. It breaks tethering anyway.
Click to expand...
Click to collapse
Then there is no reason to force an update. Not one. In fact it breaks more than it fixes. 12 more days of this and it goes back. I'm not going to go with the manufacturer route and I know that Google won't talk to me about it.
100 pages of the same issue in one post with many of them being told they are the first to report it tells me all I need to know.
By the way, although Samsung manufactured the hardware, as you know, it's purely managed by google. So if you have a beef, take it up with google, not Samsung. I've owned the SGSII and hated it. Returned to the Nexus S in a flash. It's so much better, IMO.
Click to expand...
Click to collapse
I'm pissed at Google for sure but Sammy isn't off the hook yet. Why the same code doesn't do this on other phones and also seems to infect Canadian phones more than others says to me there is more to this than just Google code. The original SGS was a disaster until they finally replaced the pb and I flashed it properly. Now it is fine but thought I would have a better time with the N. Three times back for warranty is a bad track record. And this one might be making a trip back too.
Phones are a very personal thing. If you have a hate for Samsung and the Nexus S is roped into that hate, 2.3.6 will do nothing for you. I'd recommend leaving Sammy for good and seek happiness elsewhere (where there are also issues and bugs...no phone is perfect).
Click to expand...
Click to collapse
yep, my personal opinion is that Samsung has too many issues to make up for what it does do well. And google has zero customer service, this isn't the only issue I have that the robot alone will never fix.
Anyway, I'm done with this topic. I'll wait to see if a definitive fix comes or not.
Fair enough, but I still don't understand your beef with not receiving the 2.3.6 OTA instantaneously. It takes days to roll out to every Nexus S in the world.
I'm just not sure why you are all upset that it didn't arrive the moment it hit the news. Can't you just wait a few days (less than 12 for sure) and install when it's pushed to you?
ericshmerick said:
Fair enough, but I still don't understand your beef with not receiving the 2.3.6 OTA instantaneously. It takes days to roll out to every Nexus S in the world.
I'm just not sure why you are all upset that it didn't arrive the moment it hit the news. Can't you just wait a few days (less than 12 for sure) and install when it's pushed to you?
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Click to collapse
whoa there sparky. I haven't complained one bit about an OTA being slow. Not one word. I asked about OTA and if it takes time to roll out. Actually I wasn't even terribly upset about the bug until I read that the updates won't fix it and I might be waiting a very long time. That thread that I've now found started in May.
Yes I can wait a few days but I expect to wait months like I did for the SGS to be fixed. THEN I'll be pissed off or rather I won't because I won't have the thing if it takes THAt long. A few days I can deal with.
3rdcoast said:
whoa there sparky. I haven't complained one bit about an OTA being slow. Not one word. I asked about OTA and if it takes time to roll out. Actually I wasn't even terribly upset about the bug until I read that the updates won't fix it and I might be waiting a very long time. That thread that I've now found started in May.
Yes I can wait a few days but I expect to wait months like I did for the SGS to be fixed. THEN I'll be pissed off or rather I won't because I won't have the thing if it takes THAt long. A few days I can deal with.
Click to expand...
Click to collapse
Sparky? No need to go there kiddo.
Anyway, I have bad news for you. 2.3.6 doesn't fix the voice search bug.
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=49e8ca84071d51a4&hl=en
By the way, it's a google managed phone, so you will get 2.3.6 soon. It's not like Samsung grabs the release, adds bloatware and jacks up the rom like they do with their managed phones (i.e. Galaxy S).
Any other Android phone you leave for the Nexus S will mean loooong wait times for official releases.
Good luck in your journey.
I thought you read the thread, it isn't very long. Others have said and I repeated the big news about 2.3.6 not fixing the problem and causing tethering issues and who knows what else. That's why the OTA is a moot point. I won't be flashing it anyway as it turns out. So I'll go wherever I want including buying phones like I've always done which means root and rom, I know all about carrier's and manufacturer's history. The N is looking like the same deal.
Now I'm really done. No need for a reply. goodnight.
I'll reply anyway and you will read it anyway.
I'm not sure what your purpose of this thread was. Yes I read it.
You asked if it takes time to receive the update. Many answered yes.
You then said you would wait a few days (posted today) and if it wasn't OTA'd, you'd go download it.
You then said you won't force an update and if you wanted it that bad you'd flash recovery.
You then expressed your disappointment with the Nexus S.
You mentioned your frustrations with a completely different Samsung phone, the Galaxy S (not the Nexus S).
You then said Samsung has too many issues to make up for anything it does well.
You then called out Google for having zero customer service and stated you will wait to see if there is a definitive fix for your issue.
Lastly, you said the OTA and flashing the ROM is a moot point and went to bed.
When I put all of this into a calculator, the result that's spat out is:
Get an iPhone. Android isn't for you.
(outside of this and re-reading your posts, I have no idea what you want out of this thread)
ericshmerick said:
(outside of this and re-reading your posts, I have no idea what you want out of this thread)
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i'll read that much. now stfu, you aren't helping.
iphone, that's funny

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