So I ordered a Seidio Innocase when it first came out.
If any of you read the thread/review I made of it, you would know that I was realy unhappy with the quality of the case, and the fact that the clips scratched on the edge of the keyboard to the point where I was uncomfortable with using it.
Well after going through the process of shipping the POS back to Seidio, I had to wait over 12 days for them to credit me back my money, and just this morning I got this:
Product Total: $29.95
Sales Tax: $0.00
Shipping: $5.90
Discount: -$5.99
Surcharge: $5.99
Grand Total: $35.85
BalanceDue: $0.00
22-Sep-2010: WE HAVE ISSUED A CREDIT TO THE ACCOUNT DESCRIBED BELOW IN THE AMOUNT OF: $23.96.
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Instead of getting back my $29.95 that I was charged for the Innocase, I'm getting back $23.96??? WTF IS THAT? I understand that I wouldn't be getting back my shipping prices, but what in gods name is a "surcharge" on a return?
Quoted from Seidio's Return page:
Product(s) must be in new condition and in original packaging with nothing missing. A 15%-25% restocking charge is applicable to any packages returned in less than new condition
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Well, doing the math, they charged me 20% restocking fee on the return, but the Innocase was in BRAND NEW condition when it was returned. I had it out of the packaging for maybe 10 minutes to try it on the phone once before returning it. Is that considered "less than new condition"?
Overall, it leaves a very bitter taste in my mouth, which is unfortunate because I've loved Seidio so much in the past..... I was considering trying the Seidio Active case for my Epic, but now I'm thinking I might avoid Seidio from now on.
I would definitely contact their customer service department and at the very least express your dissatisfaction with the quality of their product as well as their unnecessarily large restocking fee.
Thanks for posting your experiences. This kind of information is just as important as the quality of the products they sell in my opinion. I was planning on ordering a active x case from them as soon as it became available but your experience has given me second thoughts.
remedy22 said:
I would definitely contact their customer service department and at the very least express your dissatisfaction with the quality of their product as well as their unnecessarily large restocking fee.
Thanks for posting your experiences. This kind of information is just as important as the quality of the products they sell in my opinion. I was planning on ordering a active x case from them as soon as it became available but your experience has given me second thoughts.
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I did message them back and asked to explain why my refund was only 22 dollars this is what they said:
In regards to your inquiry, I see that there was a coupon of 10% off the $50.00 and up purchase, since you are returning one of the products then the coupon will not apply any longer. Therefore, the product is $29.95-$5.99(10%of the purchase)=$23.96, which is the amount that is being credited to your credit card.
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So basically, because purchased 2 cases to get a 10% off which came out to 5.99 off the total price, when refunding my money for ONE case, the removed the discount I got off BOTH cases. I find that just cheap of them considering how over priced their cases are to begin with.
Not to mention that while they were selling the Innocase for 29.99 + 5.99 shipping, 2 weeks later, Amazon had them for 23 + free Prime shipping!
Lesson learned I guess.
What happened to the second case you ordered?
Related
Looking for a G Tablet in nice condition. Please keep in mind brand new ones from retailers are going for $360. I'm pretty new here but have feedback at other forums(overclock.net,howardforums, and headfi) and ebay.
sell you one for 350 plus a 16gb card and a custom case if you want. plus box and everything etc.
6ave now has it for $343 with a coupon code so.... Keep your offers reasonable.
I may entertain selling mine however the mini USB is loose and would require you to solder it back in place. Everything else works. I was thinking $250. Would come with TNT Lite installed. I do have the custom skin on the back and a Kindle case too. The original box and cloth would be included too.
Sent from my GTablet-TnT-Lite using Tapatalk
I have one for $300 shipped USPS w/ paypal. Brought it new from Sears a few months ago. Everything is working fine and there's no major scratches. Email me if you're interested. I can probably snap a few pix for you. My email is my xda username at gmail. Also the same username for ebay for feedback reference.
I have one as well with the original box and cover and have no scratches on the screen. I had ipad screen protecter on the gtablet since I have bought it. You can have it for 325 shipped with box and cover and all of the proms and kernel saved in nice folders.
You can make me a reasonable offer as well.
$325
Comes with Box - paperwork
I will also throw in the following:
zpad malata leather case
zpad hdmi dock
carbon fiber skin for the back (already installed)
and free ups ground shipping to non-po box addresses
I had a few scratches on the back of mine - thus the reason I wanted the carbon fiber skin. The dock has hardly been used and the leather case I have only had since janurary.
The battery charging light doesnt come on any more - but the screen shows its charging.
The device has Vegan 3 or 4 on it and I will throw in a 4gb memory card
I can accept paypal or credit cards through my company website.
If I have no takers by Thursday morning its going on ebay for the weekend
$325 takes mine also. (Dock included)
Comes in box, like new. Only had mine for a couple weeks. Have receipt w/date.
Tablet form factor not for me. I require a laptop/netbook for my needs.
Included are the following:
Viewsonic G Tablet in box like new, no scratches
Dock with power, HDMI, Ethernet, USB
4GB MicroSD card
Has TNT G-Harmony ROM Installed currently
$270 shipped is what I am hoping to get it down to. Many people are offering to sell theirs at $300 shipped, its hardly a deal anymore, its the "regular" price for this item.
Also, Please PM me if your actually interested in selling yours. Its getting rather confusing with some many people posting offers.
I paid $415 including tax for mine less than 1 month ago. I am including a dock that I paid $45 for and an 8GB card valued at least $10. That = $470 and you want me to take a $200 hit cause you want a deal. It's barely used, it is brand new. Good luck finding one in this condition for that price with these accessories, but I am not going to make it easy for you.
$300 is not the "regular" price, nice tactic though.
150pilot said:
I paid $415 including tax for mine less than 1 month ago. I am including a dock that I paid $45 for and an 8GB card valued at least $10. That = $470 and you want me to take a $200 hit cause you want a deal. It's barely used, it is brand new. Good luck finding one in this condition for that price with these accessories, but I am not going to make it easy for you.
$300 is not the "regular" price, nice tactic though.
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I was impressed with the new iPad2 - I think I need one of those this is a good deal? How much really? I mean HOW MUCH?
Indeed nice tactic.
Kent_Davis said:
I was impressed with the new iPad2 - I think I need one of those this is a good deal? How much really? I mean HOW MUCH?
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http://forum.xda-developers.com/showthread.php?t=977586
Grab still available?
Sent from my Desire HD using XDA Premium App
You do realize that $350 is how much a new one goes for. $280 for a refurbished one at Sears.
IntelLover said:
You do realize that $350 is how much a new one goes for. $280 for a refurbished one at Sears.
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Good luck finding one at Sears refurbished, Ebay going for $350+. Lots of luck with your 270 price point.
anyone selling???
if yes then please include shipping to australia.
Just recieved an e-mail:
TigerDirect has the Gtab on sale for $299.99 with Coupon code BOU24478.
Says it's a 72 hour deal.
If you missed the deal at woot, now is your chance to save a little money on it.
http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=7212231&CatId=6957
Since you can't post a link yet there it is for everyone to make it easy. Also for those who haven't ordered from Tiger direct. They're great ship fast and no tax unless you're in Florida.
Just ordered one. $307 with shipping. Great deal! Thanks for the heads up.
TigerDirect prolly bought 5k of the 10k sold, lol.
Sell them for $15 more...
$15x5000 = whoa
So where does the coupon code go?
Edit - never mind. Finally found it at the bottom of the cart...
Returning my item bought on 3/16
I bought my g Tablet from them for $349.99 on 3/16. I am returning it. Also, I got one from woot this week.
I bought one from tigerdirect.ca on Sunday for $399CAD (received it Tuesday). I just emailed them and they're refunding me the $60 difference on the new price drop.
Great Forum
Ordered mine with a 32 Gig SD card. Thanks to everyone for all the great information and all the hard work. I have no doubt I will be enjoying this for a very long time.
Yea, I'm kicking myself for buying one for $100 more than the woot deal just long enough ago that I can't return it. Goodbye resale value.
Thank you LucasMN for the deal info, and thank you jcdsilva for pointing out Tigerdirect's 30 price protection policy... I was the one who posted the $339 deal a few weeks back and already emailed them about refunding me the difference!!! Now I don't have to bang my head against the wall while cursing WOOT WOOT WOOT!!!!
Yet again, guilty... just ordered 5
Thanks for the heads-up. Wife's been wanting one of these and the 3 bills price point was my target. She'll be happy!
jcdsilva said:
I bought one from tigerdirect.ca on Sunday for $399CAD (received it Tuesday). I just emailed them and they're refunding me the $60 difference on the new price drop.
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cool... that was nice of them.
Exact thing happened to me. I missed their $20 deal by 1 day, bought it for $399 on Sun, got it a couple of days ago and today it's on for $60 less...
So what did you say to persuade them to give you the refund?
Thanks....
man i shoulda waited for this deal instead of jumping on woot. The shipping at tiger is dirt cheap in contrast to other etailers and I could expect the product to be shipped same day. Now since woot doesn't have a real order history that shows order status, I have to basically watch it like a hawk to see when my order ships because my area is high crime. Most packages get stolen if not immediately intercepted.
Buggah, can't order online for international delivery.
Have to make phone call.....
Just ordered mine with 2-day shipping. $311, not bad considering Office Depot was $379 and Sears was $399.
If video chats were viable, I would have no qualms in buying my 2nd unit from CC/TD/Compusa
Fredplex said:
cool... that was nice of them.
Exact thing happened to me. I missed their $20 deal by 1 day, bought it for $399 on Sun, got it a couple of days ago and today it's on for $60 less...
So what did you say to persuade them to give you the refund?
Thanks....
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Nothing special. The exact text of the email I sent was:
Hello,
As found in your Price Guarantee Policy found at http://www.tigerdirect.ca/sectors/aboutus/legal.asp#price I'm sending this email in response to the new price for the Viewsonic gTablet found on your site here http://www.tigerdirect.ca/applications/SearchTools/item-details.asp?EdpNo=7212231&Sku=V18-0020
My recent order number is XXXXXXXX which was placed on 3/19/2011 only 6 days ago.
Regards,
Jason
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The reply I got was:
Dear Valued Customer,
Yes, we will refund the difference back to your original payment method. Please allow up to ten business days for processing.
Thank you for visiting our website. We appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately.
Sincerely,
Fran
TigerDirect.ca Web Response
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I haven't actually received the refund yet, only the promise of one. When I get I'll update this thread.
In for one!
LucasMN said:
Just recieved an e-mail:
TigerDirect has the Gtab on sale for $299.99 with Coupon code BOU24478.
Says it's a 72 hour deal.
If you missed the deal at woot, now is your chance to save a little money on it.
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Many thanks to the OP and all who posted here. I did pick up one from Tiger Direct today using the posted code.
I dithered all day on the Woot deal finally telling myself not to buy version one of anything. Then was at Best Buy and played with the iPad one and two which sold me on the concept.
With Woot charging sales tax and Tiger not I will actually save about $2.
donatom3 said:
http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=7212231&CatId=6957
Since you can't post a link yet there it is for everyone to make it easy. Also for those who haven't ordered from Tiger direct. They're great ship fast and no tax unless you're in Florida.
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Just to note, it's a few more states than that:
"We only charge tax in FL, IL, NC, TX, GA, SD and ID"
(I knew they'd have to charge tax in IL because they have a warehouse in the Chicago burbs and have a couple stores as well)
Anyone heard of or expecting big red to put the thunderbolt on sale for 4'th of July? I recall verizon having a sale on memorial day sale & also remember Amazon having the thunderbolt for $129.00 with free shipping.
If I can get into a thunderbolt this weekend for $150.00 or less, I'll jump on it.
If so, do you think they'll honor the discount for new customers who are still within the 14 day cancellation period? I just got my TB and VZ service on monday.
I got my Thunderbolt from Amazon Wireless last week for $129 (I was on Tmobile without a contract).
Aaargh, right now it is $99 for new subs!
RunNgun42 said:
If so, do you think they'll honor the discount for new customers who are still within the 14 day cancellation period? I just got my TB and VZ service on monday.
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If so, then yes. If the first rep you speak to says no, then ask for a manager (not a "supervisor') and they'll most likely give you even more of a discount for yor troubles.
^Same question as this guy, I got mine yesterday
FWIW, since I noticed that Amazon Wireless went down to $99 for the Tbolt, I called them and politely asked for the difference, since i just got the phone and "am still within my return period."
I had a very helpful and cute sounding CSR, and she actually refunded the $30 difference! w00t! Thanks, Amazon!
This definitely improves the old customer satisfaction rating.
Sub-Standard said:
Anyone heard of or expecting big red to put the thunderbolt on sale for 4'th of July? I recall verizon having a sale on memorial day sale & also remember Amazon having the thunderbolt for $129.00 with free shipping.
If I can get into a thunderbolt this weekend for $150.00 or less, I'll jump on it.
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I actually was about to order my TBolt from Amazon last week (New Customer Switching Over From At&t) until I decided to drive around to a couple of stores and see if I could get the same pricing as Amazon so I wouldn't have to wait for shipping (Patience Is Not My Virtue....). After going to a couple of stores and being told that they would not budge from the $250.00 price I gave up and went to the Mall with the wife. I came across a Best Buy Mobile store and decided to give it one last try....
I told the guy that Amazon was offering me the phone for $130.00 with free shipping and after he spoke to his manager he came back and told me he couldn't do the $130.00 price but that he could give me the phone for $150.00 with one month of black tie protection, the buy back program and a car charger or case (me and my wife both picked the case). We immediately said yes and had our TBoltz rigth there and then.
FYI:
After closely looking at the receipt I noticed that what they did was give me the phone for $100.00 bucks and then sell me the buy back program and the one month of black tie protection. The case was a complete freebie seeing that it cost 30 bucks (Platinum Best Buy Case). Total cost in the end for the phone was like $140.00 bucks....
Just an FYI if you bought the Touchpad case or Touchstone charger full price from stores such as Staples or Office Depot. Most of these stores have a policy of refunding the difference if they drop the price shortly after you bought it. In Staples' case, it is 14 days. Bought my case at Staples for $50, since they were almost sold out and no one else in town had them. Next day, it dropped $20, refund was no problem.
You just saved me $30! Much thanks
Is there a coupon code or something I need to print out first or did the price simply drop indefinitely?
Komodo Rogue said:
You just saved me $30! Much thanks
Is there a coupon code or something I need to print out first or did the price simply drop indefinitely?
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No coupon needed, but just in case print off the discounted item from their website.
Charger
So far the only thing I have paid full price for was the charger dock and I only bought I because it was the only one I could find online or anywhere.
Got it at Walmart of all places and even though on their own website it was listed for $35.00 they would not sell it to me at that price, thats probably why they still had one in stock, she said we are not price matching to which I replied even if its your own price?
seems kinda dumb I am going to keep looking see if I can come up with one somewhere else but I will keep an eye on Walmart in case they drop the price and go back and get the difference back....maybe if I write an email to them explaining the situation???
Oh well thanks for the tip
Charger
So far the only thing I have paid full price for was the charger dock and I only bought I because it was the only one I could find online or anywhere.
Got it at Walmart of all places and even though on their own website it was listed for $35.00 they would not sell it to me at that price, that probably why they still had one in stock, she said we are not price matching to which I replied even if its your own price?
Seems kinda dumb I am going to keep looking see if I can come up with one somewhere else but I will keep an eye on Walmart in case they drop the price and go back and get the difference back....maybe if I write an email to them explaining the situation???
Oh well thanks for the tip
This post is in regards to if you're in the US and ordering from Essential from the pre-registration.
Black vs White? Only Black is shipping in the next week. White is a "few weeks" out still. Who knows about Ocean Depth and others. (As of now, matte white isn't even promised to ever be available even after the big deal that Andy made of it on the reveal interview.)
There are no reviews out yet. Hopefully soon!
The 360 camera ships later. Nobody knows when later is.
Essential has a 15-day 100% money back return policy. Their Return Policy page is quite simple but there are some additional clauses in the purchase agreement that don't show up in their return policy page, notably about the theft detection mechanisms (it's unclear what this is exactly, if it's anything more than the standard Android thing that you can disable when resetting the phone).
Essential is offering a 2-yr extended warranty via Assurion that costs $99 for 2 years and has a $99 deductible for claims. Details here. Alternatively, tech_head below has shared some great info on 2-3 year Square Trade options, including a coupon for a discount.
Hopefully this info is helpful to somebody! I'm sure there's more info that can be added but these were a lot of things that weren't very obvious and took quite a bit of digging around to find. Enjoy!
Jaxidian said:
This post is in regards to if you're in the US and ordering from Essential from the pre-registration.
Black vs White? Only Black is shipping in the next week. White is a "few weeks" out still. Who knows about Ocean Depth and others. (As of now, matte white isn't even promised to ever be available even after the big deal that Andy made of it on the reveal interview.)
There are no reviews out yet. Hopefully soon!
The 360 camera ships later. Nobody knows when later is.
Essential has a 15-day 100% money back return policy. Their Return Policy page is quite simple but there are some additional clauses in the purchase agreement that don't show up in their return policy page, notably about the theft detection mechanisms (it's unclear what this is exactly, if it's anything more than the standard Android thing that you can disable when resetting the phone).
Essential is offering a 2-yr extended warranty via Assurion that costs $99 for 2 years and has a $99 deductible for claims. Details here.
Hopefully this info is helpful to somebody! I'm sure there's more info that can be added but these were a lot of things that weren't very obvious and took quite a bit of digging around to find. Enjoy!
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I'm looking at the warranty. I read the terms.
It states that they can replace it with a phone with less features *AND* if they pay you out, it's based on "market" value as deemed by them.
I think I'll pay $160 for 3 years of Square Trade. Better terms. They refund full price if no repair is possible or if they can't find an identical refurb.
tech_head said:
I'm looking at the warranty. I read the terms.
It states that they can replace it with a phone with less features *AND* if they pay you out, it's based on "market" value as deemed by them.
I think I'll pay $160 for 3 years of Square Trade. Better terms. They refund full price if no repair is possible or if they can't find an identical refurb.
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Do you have a link where that can be bought, or at least a starting point? I'll add it to the OP for others. I'm with you, I prefer SquareTrade, although I'm not sure I'd get a 3 yr plan. No way I'd not upgrade after 1-2 years.
Jaxidian said:
Do you have a link where that can be bought, or at least a starting point? I'll add it to the OP for others. I'm with you, I prefer SquareTrade, although I'm not sure I'd get a 3 yr plan. No way I'd not upgrade after 1-2 years.
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Just go to the Square Trade website and buy a smartphone plan.
https://www.squaretrade.com/smartphone-warranty
Two years is $149 but if you use the code Aug20, you get $20 off. I have used them for tablets, cameras and my LG watch.
I have filed a claim for different types of devices.
1. Full refund on a tablet.
2. Another tablet repaired.
3. Camera couldn't be repaired and the sent me a refurbished.
4. LG Urbane 2 got water damaged. They sent me a replacement from LG still in the box with all new accessories.
As far as 3 years, it's another $30 and you can transfer it when you buy a new phone. Better resale value.