Related
EXCHANGE IT!
sorry! I'm just really excited, I wasn't getting any GPS signal so I took it back to the corporate store, saved a quick ti backup to my sd, swapped the phone and BAM! I now get perfect GPS locks within SECONDS of activating maps!
also! I had some weird Facebook errors, only few would sync, wouldn't sync all the time etc. etc. NO PROBLEMS ANYMORE all my contacts sync and match up perfectly.
seriously the phone is now like it should be.
I asked the corporate rep (same guy I've been going to for years) he told me that the first batch of captivates went out with corrupt firmwares, but they weren't bad enough that they would have noticed anything wrong (or they did and chose to ignore it...) anyways, round two of the phone is fixed up and great!
My firmware: 2.1-update1
my baseband: I897UCF6
my kernal 2.6.29
that is the LATEST firm/base/kernal and If you can't get your phone to OTA update to it, I HIGHLY suggest you make a Ti backup and exchange it, you'll be out a few hours of your life but the phone will WORK
I bought my Captivate on launch day, and I've been running the same firmware/baseband/kernel since day one. You were misinformed about an initial batch of bad firmware.
That is the same Firmware, Baseband, and Kernel everyone has...
You were misinformed.
Expect your GPS to work for a few days then crap out.
Same here. Got it on release day and have the same firmware. I have not noticed any issues yet.
jmreed97 said:
That is the same Firmware, Baseband, and Kernel everyone has...
You were misinformed.
Expect your GPS to work for a few days then crap out.
Click to expand...
Click to collapse
well my GPS didn't work out of the box but i just figured it was because I was in the mall. but as soon as I got the new one, it started right up.
facebook sync wouldn't sync properly either, and now it is syncing 100% fine
the phone would randomly shut down, it's been 4 days no shut downs
I dunno, I waited to post this to make sure it wasn't a fluke, maybe its just mine but it seems legit and my launch day device was definitely NOT 2.1-update1, I checked it right before I turned it in and it was just 2.1
yup, same here, got it on launch day, same info, but no dice on a consistent GPS lock.
you just got a bad phone dude. my friend got a launch day phone and his ate his external sd card, had a dead pixel, and would random shut off. just one of those thangs!
I got mine on launch day and have same firmware and everything. We didn't all happen to get a few bad phones. Samsung has manufactured phones that are bad from the beginning and they won't admit to it yet. This is worse then antennagate with apple.
Atleast then all you had to do was stick a piece of tape on the corner and voila! no problems. I wish fixing the issues with this phone were that easy. But we have the brightest minds at xda trying to fix our issues and they are still stumped by gps... nearly a month after release.
And even if xda minds can fix the issues... I find it extremely frightening that part time developers that do this for fun can fix issues faster then samsung can even admit to it(lag fix for example..) The more and more I think about this whole issue... the less I feel confident about Samsung as a mobile manufacturer.
V DidDy 210 said:
my baseband: I897UCF6
Click to expand...
Click to collapse
Are you sure it is I897UCF6, or is it I897UCJF6 ? Mine has a J.
Mine has JF6 also.
:facepalm:
everyones GPS works for the first day or two.
Can anyone confirm OP's post? It is possible that Samsung released a corrupted batch. At this point I almost want to unroot my Captivate and exchange it for a new one. I paid $500 for this and it's not working.
Speaking of which can someone PM an UNROOT tutorial for the Captivate. I'll be a guinea pig and go exchange my phone for a new one to see if this fixes any issues.
I returned my Phone yesterday and can confirm the GPS issue still exist on the replacement. Also, according to the sales rep this was from a newly shipped batch, so take it for what its worth.
So I wonder if I should even bother returning it?
This is a little ridiculous. This is supposed to be the best smartphone on the market and it can't even get a GPS lock in under 10 minutes.
IsaiahC said:
So I wonder if I should even bother returning it?
This is a little ridiculous. This is supposed to be the best smartphone on the market and it can't even get a GPS lock in under 10 minutes.
Click to expand...
Click to collapse
The Gps problem is a known problem for last few months, so i wouldnt be holding my breath for any fix to be coming out anytime soon. I am sure they will get around to it eventually if they do. Seems to me they are more concerned getting galaxy s phones out in multiple markets
IsaiahC said:
So I wonder if I should even bother returning it?
This is a little ridiculous. This is supposed to be the best smartphone on the market.....
Click to expand...
Click to collapse
According to who?
i have the same firmware as you bro, everything is the same with the same GPS issue as everyone else.
IsaiahC said:
Can anyone confirm OP's post? It is possible that Samsung released a corrupted batch. At this point I almost want to unroot my Captivate and exchange it for a new one. I paid $500 for this and it's not working.
Speaking of which can someone PM an UNROOT tutorial for the Captivate. I'll be a guinea pig and go exchange my phone for a new one to see if this fixes any issues.
Click to expand...
Click to collapse
So to follow up from yesterday, I installed a lag fix and messed my phone up pretty badly. I flashed back to stock rom and took it back to AT&T and exchanged it for a new one.
I HAVE ABSOLUTELY NO TROUBLE GETTING A LOCK IN UNDER 1-3 SECONDS EVERY TIME. Also, as a note, the SIM tray in the back of the phone is different than the one I had previously.
I'm not telling you to go exchange your phone but AT&T has an under 30 money back or exchange return policy. Just tell them you called Samsung or AT&T already and they told you to bring it in for a new one because it has trouble establishing a GPS lock.
Anyone try gps status app?
Run that first, get a lock then go to maps, should get a lock fast...
I Had my phone for 2+ weeks and gps works, not great but works (locks under 2 minutes if I can point to the sky, drop signal occasionally, pretty accurate).
All-
I'm hoping to get some input or advice since this situation has become more frustrating than I can explain. My first G2x unfortunately suffered from the screen bleed and random shutdowns. Since that time I have had 3 replacements (refurbs) sent to me all of which had similar problems. I was told by T-Mobile support that I should wait for Gingerbread and that would fix many of the problems I had experienced. Unfortunately, it didn't. Then, I was told by T-Mobile that I could no longer exchange G2x's but could exchange only for a G2. So, now my options were to keep my G2x that shuts down 5-6x a day or accept a G2 which I was told was comparable (not a big fan of physical keyboards). I went to my local store and they gave me a 'new' G2x that I was assured wouldn't have this problem and on the first day has already rebooted 2x. I really do like this phone but since I use it for work, it's important that I know it's on and working. It doesn't seem fair that's the phone I'm offered since the Sensation seems more comparable to me. Can someone explain to me how they were able to exchange this phone for a Sensation specifically? I'd love a working G2x if someone can help me verify if this is a phone that has had any hard or software improvements from the original release.
Thanks in advance-
Darren
ktmrockstar said:
All-
I'm hoping to get some input or advice since this situation has become more frustrating than I can explain. My first G2x unfortunately suffered from the screen bleed and random shutdowns. Since that time I have had 3 replacements (refurbs) sent to me all of which had similar problems. I was told by T-Mobile support that I should wait for Gingerbread and that would fix many of the problems I had experienced. Unfortunately, it didn't. Then, I was told by T-Mobile that I could no longer exchange G2x's but could exchange only for a G2. So, now my options were to keep my G2x that shuts down 5-6x a day or accept a G2 which I was told was comparable (not a big fan of physical keyboards). I went to my local store and they gave me a 'new' G2x that I was assured wouldn't have this problem and on the first day has already rebooted 2x. I really do like this phone but since I use it for work, it's important that I know it's on and working. It doesn't seem fair that's the phone I'm offered since the Sensation seems more comparable to me. Can someone explain to me how they were able to exchange this phone for a Sensation specifically? I'd love a working G2x if someone can help me verify if this is a phone that has had any hard or software improvements from the original release.
Thanks in advance-
Darren
Click to expand...
Click to collapse
I wouldn't even bother trying for a Sensation... Just keep calling Customer Support until you get a Rep who will finally exchange you another handset. PATIENCE IS KEY!
If they wont give you a sensation, then try for a Mytouch 4g slide. Its the only other phone thats comparable to the G2x.
Thanks Guys-
Seriously I really love this phone, so maybe I'll just stay the course until I get one that works well. What I had a hard time believing is T-Mo telling me that I had exceeded my number of exchanges and that I would have to either take a G2 or be stuck with this phone...WTF? Haven't seen this kind of ultimatum.
It sounds like it's best to keep calling until you get the right person...
i have had 8 g2xs shipped to me, and i have paid the 20 dollar fee not one time. I just call in and say i am calling so i can get another G2X shipped to me. then i say that since i am within the first 30 days of my most recent G2X this one should be shipped free. works like a charm every time.
but after 8 G2Xs, i want a sensation, but i have never got a rep to offer me one.
Did you try Gingerbread? Works great on my G2X! No random reboots or shutdowns on mine, try it out!
ktmrockstar said:
Thanks Guys-
Seriously I really love this phone, so maybe I'll just stay the course until I get one that works well. What I had a hard time believing is T-Mo telling me that I had exceeded my number of exchanges and that I would have to either take a G2 or be stuck with this phone...WTF? Haven't seen this kind of ultimatum.
It sounds like it's best to keep calling until you get the right person...
Click to expand...
Click to collapse
Have you tried walking into a T-Mobile Franchise store? Once you can show them what is going on, the response is much better.
ktmrockstar said:
All-
I'm hoping to get some input or advice since this situation has become more frustrating than I can explain. My first G2x unfortunately suffered from the screen bleed and random shutdowns. Since that time I have had 3 replacements (refurbs) sent to me all of which had similar problems. I was told by T-Mobile support that I should wait for Gingerbread and that would fix many of the problems I had experienced. Unfortunately, it didn't. Then, I was told by T-Mobile that I could no longer exchange G2x's but could exchange only for a G2. So, now my options were to keep my G2x that shuts down 5-6x a day or accept a G2 which I was told was comparable (not a big fan of physical keyboards). I went to my local store and they gave me a 'new' G2x that I was assured wouldn't have this problem and on the first day has already rebooted 2x. I really do like this phone but since I use it for work, it's important that I know it's on and working. It doesn't seem fair that's the phone I'm offered since the Sensation seems more comparable to me. Can someone explain to me how they were able to exchange this phone for a Sensation specifically? I'd love a working G2x if someone can help me verify if this is a phone that has had any hard or software improvements from the original release.
Thanks in advance-
Darren
Click to expand...
Click to collapse
First, are you using the OTA update v21f? If yes, great. Next step, wipe the phone, do a factory reset. It really does do wonders for a lot of phones. After a wipe, I would then try operating the phone with OTA update without restoring any 3rd Party applications (at least the random ones - things like twitter, facebook, etc are liklely not causing any headaches). I would continue use the phone in a stripped down form for a good 12-18 hour period and see how it responds. If the phone seems to function properly at that point I would then and only then start to add back applications in the order of most importance. If the reboots return I would uninstall the most recently installed applications.
I know this seems like a bother, but anyone who has gone through the effort of trying four different phones can surely spend a day or two testing the hardware to insure that the phone is the problem and not some random application you are running that is tanking the phone.
Who knows, the factory reset may be all that is needed?
Well, to start off the new year right, my original G2x stopped sending/receiving SMS messages under any circumstances, whether it was on wifi, 4G, Edge, or GPRS. I unrooted it and got a new SIM card, still have the same issue (according to the person at the T-Mobile store, I had a "2G SIM card in a 4G phone.") They suggest a whole new phone, and I agree.
One day later with overnight shipping, I get my new G2x, and the first thing I notice is the LG branding in place of the T-Mobile branding. Ignoring that, I turn on the phone only to see dead pixels everywhere, I don't understand how they could have even sent this one out. I call up customer care and they make me go through the whole troubleshooting procedure, and they decided to send me another one. They also told me if this next one had problems, they'd send me a replacement phone of a different model.
So I'm getting a new G2x sent to me tomorrow. I hope this next one works just fine, or I'll have to get a new phone. Also, what replacement phones do they usually offer for the G2x?
I have been through this process, I'm on my third G2x and CC told me if I ha e anymore problems with my G2x then they will give me a different phone.e... When I asked what them replacement model would be the CC Rep told me they could only exchange it for the Sidekick 4G and I told them I would just deal with the G2x and any problems it my have
Sent from my LG-P999 using XDA App
Milton515 said:
I have been through this process, I'm on my third G2x and CC told me if I ha e anymore problems with my G2x then they will give me a different phone.e... When I asked what them replacement model would be the CC Rep told me they could only exchange it for the Sidekick 4G and I told them I would just deal with the G2x and any problems it my have
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
yea they offer me a sidekick 4g as well, straight up told them no thanks lol, and also i got a replacement that only says "LG" in the front and not tmobile
Guess they got tired of people trading in just for the Sensation 4g.... disappointing.
C0dy said:
Well, to start off the new year right, my original G2x stopped sending/receiving SMS messages under any circumstances, whether it was on wifi, 4G, Edge, or GPRS. I unrooted it and got a new SIM card, still have the same issue (according to the person at the T-Mobile store, I had a "2G SIM card in a 4G phone.") They suggest a whole new phone, and I agree.
One day later with overnight shipping, I get my new G2x, and the first thing I notice is the LG branding in place of the T-Mobile branding. Ignoring that, I turn on the phone only to see dead pixels everywhere, I don't understand how they could have even sent this one out. I call up customer care and they make me go through the whole troubleshooting procedure, and they decided to send me another one. They also told me if this next one had problems, they'd send me a replacement phone of a different model.
So I'm getting a new G2x sent to me tomorrow. I hope this next one works just fine, or I'll have to get a new phone. Also, what replacement phones do they usually offer for the G2x?
Click to expand...
Click to collapse
All of my warranty exchanges have been great! My most recent one had the LG Logo as well. I made a thread about it last month. No problems except a bit of screen bleed.
Sent from my LG-P999 using xda premium
Thought I'd follow up on my original post. Got my new G2x in the mail, and it's much better. The screen is flawless (no bleeding!), and it was obviously brand new, it still had the original plastic covering on the screen and buttons. Still has the LG branding, but I think I'll live. Overall, a good experience from T-Mobile.
Sent from my MIUI G2x
i hate tmobile first off i got my refurb g2x for 45 bucks and a gaurentee and lifetime warrenty that my sreen wouldnt break crack or fail. long story short my screen broke and the hassle began. tmobile said the insurance would replace it. insurance said it would be 140 to replace it. i love the phone hate the company second time i got robbed
slappnuttzz29 said:
i hate tmobile first off i got my refurb g2x for 45 bucks and a gaurentee and lifetime warrenty that my sreen wouldnt break crack or fail. long story short my screen broke and the hassle began. tmobile said the insurance would replace it. insurance said it would be 140 to replace it. i love the phone hate the company second time i got robbed
Click to expand...
Click to collapse
What kind of insurance did you have on the phone? I had premium handset protection.
Sent from my MIUI G2x
Are we even calling the same Tmobile CC?
FatalityBoyZahy said:
All of my warranty exchanges have been great! My most recent one had the LG Logo as well. I made a thread about it last month. No problems except a bit of screen bleed.
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
C0dy said:
Thought I'd follow up on my original post. Got my new G2x in the mail, and it's much better. The screen is flawless (no bleeding!), and it was obviously brand new, it still had the original plastic covering on the screen and buttons. Still has the LG branding, but I think I'll live. Overall, a good experience from T-Mobile.
Sent from my MIUI G2x
Click to expand...
Click to collapse
I warrantied my phone twice... long story short, I ended up returning both of the replacement phones. They ending up putting me on a tracking list and told me to call back within a few weeks. I called back today and they told me to call LG and let them deal with it. Are you calling another Tmobile customer service number that I don't know about?
Plz can anyone explain me in detail how to claim warranty.
I stay in india.I Brought it from USA (Dont have international warranty )Do i have to send back my phone to usa(my sis stays there) !
-->Is it possible to claim warranty without producing the old phone (If this is possible than i dont need to send my phone back)?
I went through the warranty claim page of LG ,but im unable to figure it out what to do plz help me!
Reason for warranty claim :My Mobile stopped at 4% during update ! (I did all possible ways to get it back to normal stage , i was half successful as baseband was unknown )
Nomnomnomoron said:
I warrantied my phone twice... long story short, I ended up returning both of the replacement phones. They ending up putting me on a tracking list and told me to call back within a few weeks. I called back today and they told me to call LG and let them deal with it. Are you calling another Tmobile customer service number that I don't know about?
Click to expand...
Click to collapse
I'm calling 611.
Sent from my MIUI G2x
Got my replacement about a week ago and still having the same issues , phone picks up back round noise during a call more than my voice,so the other person cant understand what im saying . after about a 1hr with the rep, master reset(again) no market for 2 days and no memory card(he thinks this is the problem).... will see tomorrow when i call some one if its the same issue.
Do you guys restore the stock rom before you call?
N3xt2N0N3 said:
Do you guys restore the stock rom before you call?
Click to expand...
Click to collapse
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
g2uzer said:
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
Click to expand...
Click to collapse
Ok cool, I will give it a try
g2uzer said:
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
Click to expand...
Click to collapse
the stock rom is 2.2.2 is that ok?
tdizzle404 said:
the stock rom is 2.2.2 is that ok?
Click to expand...
Click to collapse
Yep, I sent mine back as 2.2 and they didn't say anything.
well im unrooted but after flashing back to stock with one click I cant boot into stock recovery. will that be a problem? lol
tdizzle404 said:
well im unrooted but after flashing back to stock with one click I cant boot into stock recovery. will that be a problem? lol
Click to expand...
Click to collapse
On the g2x if you hold the power and down button, it should just do a master reset, it's not like HTC where it takes you to recovery (correct me if I'm wrong) but just to make sure your unrooted try to download and use a app that requires root
Sent from my LG-P999 using XDA App
Thanks! so it doesn't boot into a stock recovery mode to master reset,that's weird I could have swore it had a blue boot screen maybe im thinking of my galaxy.
BTW a little ot but im wondering if you know about mobile security from asurion is it free?
Well I ordered the Nexus and the original one had issuses with the screen so I returned it for a replacement. The second one had the same issue and when I tried to get it replaced (within 14 days of receiving the new phone) I was told that Samsung will only let me send it in for warranty work. Google said that wasn't acceptable since I hadn't gotten a working phone so it should be replaced. Then Google said that I can return it for a full refund and order a new one if I wanted to stay with the Nexus. But since I still had the G2X hanging out I decided to return the Nexus totally and and just stick with the G2x. Sad coming from a fully functioning ICS to this phone, but hey, I'll save $435.
Welcome back!
Not to rub it in, but my Nexus luckily was a good one from the beginning... I think.
However, I think you could do a lot more with a G2x and $435.
Yeah my second one wasn't really that bad, but for $435 I shouldn't have to deal with the screen being messed up. It also sucks that they aren't standing behind hte product. I definitely agree with doing more with the $435 though lol. All I really want is a phone that doesn't freeze so I can use the alarm.
You tried the new baseband and 2.3.4 update?
And sort of related: What were your Nexus screen issues?
Yeah i had to do the manual update since the ota didn't work (not sure if my root had anything to do with it) and so far so good. The screen was faded badly from right to left on the first phone and top to bottom on the second.
i was looking at buying either the gnex or the s3, but North America is only getting the dual core model, as i thought wind and TMobile were getting the quad core.
nfc was the main reason i wanted to switch. But I'm gonna wait till August to see lg roll out ics so cm9 can get tegra sources.
Btw, i love my phone. Don't know if im alone on this.
Sent from my LG-P999 using Tapatalk 2 Beta-5
I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.
reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.
I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS
I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]
I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Mine is solid so far, got it yesterday... only problem is that it came with 2.20
rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Click to expand...
Click to collapse
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
Click to expand...
Click to collapse
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium
thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2
Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS
well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!
I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
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joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
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i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Click to expand...
Click to collapse