Database Info

3 days since Dutty AT&T ROM 6.. no more 3G..help!!!

I've tried several resets, I even restored a two day old backup made via spb backup and yes, have also gone into "connection setup" under connections and let it setup AT&T as my provider which subsequently asks for restarting the pda. Also, the HSDPA utility is still showing a check mark on HSPDA On.
All of the above have failed to get my phone back to 3G speeds. I've even tried to surf/download thinking maybe just the icon is showing "G" or "E" however its painstakingly slow now.
So, its either the "G" icon or "E" is what shows now. This all happened when I looked at my phone this morning after SPB backup had performed its scheduled backup that was triggered around 2:30am.
other than that... THIS IS AN AMAZING ROM BY DUTTYTHROY!! YOU RULE DUDE..
oh.. almost forgot: my radio is 1.27.14.09 which I've read that only works with the AT&T Tilt, which is what I have. Just an FYI.
Someone please help as I'm a heavy data user hence can't afford to be without 3G/HSDPA ... TY
AJ

ATT Blocking Unlocked Phones
The Folks at att are blocking unlocked phones fron the 3g and hsdpa network.

meyer1979 said:
The Folks at att are blocking unlocked phones fron the 3g and hsdpa network.
Click to expand...
Click to collapse
WTF... Thats messed up! I've had this problem just today though. Also, my Tilt isn't unlocked to the best of my knowledge.

Please - somebody tell me this isn't true!!!

meyer1979 said:
The Folks at att are blocking unlocked phones fron the 3g and hsdpa network.
Click to expand...
Click to collapse
Cite your sources.
I get 3G/HSDPA just fine on my Kaiser, whenever at&t actually built out some towers.

When I first tried this rom (radio 1.27.14.09) I lost all connection with AT&T but after several hours and traveling into another area everything seemed to fall back in place. I've also noticed that the phone is very slow to reconnect after passing through blacked out areas, not sure why other AT&T phones lose connection but come back online much faster.
Otherwise the ROM is great.
Is it possibly something to do with your rate plan?

EDIT: nevermind I'm using a diff rom I think

NuShrike said:
Cite your sources.
I get 3G/HSDPA just fine on my Kaiser, whenever at&t actually built out some towers.
Click to expand...
Click to collapse
Seems that there's a chance that this is true:
http://info-safety.blogspot.com/2007/12/at-blocks-unlocked-phones.html
http://www.digg.com/tech_news/AT_T_Blocks_Unlocked_Cell_Phones
I personally don't have any issues on the network. I'm running Dutty No.6 AT&T. Does this problem apply to a CID unlocked phone, a SIM unlocked phone, or both?
Regards,
Jeff

3G on/off
JohnnyGTO said:
When I first tried this rom (radio 1.27.14.09) I lost all connection with AT&T but after several hours and traveling into another area everything seemed to fall back in place. I've also noticed that the phone is very slow to reconnect after passing through blacked out areas, not sure why other AT&T phones lose connection but come back online much faster.
Otherwise the ROM is great.
Is it possibly something to do with your rate plan?
Click to expand...
Click to collapse
It shouldn't be my rate plan as I have the PDA unlimited for $39.99. Also, here's an update. This morning when I woke up my Tilt it was still showing E and my wishful thinking of Santa giving me a pre-christmas gift by fixing my phone (I'm easy) were just about drowned. ...however out of nowhere and without doing anything to the phone like soft-reset etc., the 3G icon came back and now its been coming back intermittently..
Now I'm pretty sure that its not that I'm traveling in a non-3G area and thats why its coming back intermittently as I live in a decent size metro area of Jacksonville FL and also because the areas I've been to this morning have always had 3G.. unless I'm wrong.. which I sure hope so..
BTW: I "downgraded" my Radio to 11.17 last night itself as one of the things I was trying to fix this issue. Just an FYI.

Here it is in a nutshell!!
Please note the following:
1) Got my new (unlocked) tytn II on dec 12.
*Sim in at 6:00pm. Had 3g & hsdpa till 10:00 pm. Went to bed.
*Dec 13th could not make calls or connect to data while on 3g.
*Calls would disconnect. Hsdpa message "the answering modem has disconnected "
* Switched back to gsm mode. Phone works but no 3g or hsdpa support.
*Dec 14 called att. Customer service said "unknown device" not supported.
*Transfer to data tech " Stated unsupported device" cant add the pda data package for $39.95. Stated my imei was blocked from 3g & hsdpa because of unlocked device status. But edge & gsm would work. Note edge & gsm modes work.
*Data tech said go to att store and get another branded att 3g device and use it to activate the pda data plan.
*I did this at 2:30 pm est. It worked for about 1/2 hour till 3:00 pm est. So much for my $39.95.
*Called att again & got a product support specialist(pr guy haha).he stated:
2) Att will not support an unlocked device.
*I said what about my $39.95???? I also said that i was a paying us att customer and was willing to pay for the high speed service. He said that they could no change my device unlocked status within the att network even though i was willing to pay for the data plan. I was pissed at that point. I told him that the hardware supports 3g & hsdpa and stated that att had locked a paying customer out of the 3g network. He said again "att does not support unlocked devices". I then asked him why i had access to the gsm & edge network and why att supported me on it and not 3g or hsdpa? I must have stumped him because he put me on hold. His reply after talking his boss was "att wil not support an unlocked device. We went back & forth like this until I Said "THIS IS BULLSHIP & HUNG UP.
* He call me back about an hour later because i threatened to switch back to verizon an stated " if you had the att original rom and if the phone was carrier locked it may change my device status" I said that I would give it a shot.
* Got the orig. att rom from here. Used sspl to apply cid per the reverting instructions. Phone said att 3g on startup & cid-8. Still no 3g. flashed hspl and bact to duttys rom 7.b for now.
In summary I can get the 3g & hsdpa signal but nothing works when connected! CAN YOU SAY CLASS ACTION LAW SUIT!!!

3G Test on AT&T network
How can we test if we are getting 3G speeds after changing our ROMs? I see the 3G and H logo's but don't think I'm getting the speeds.
Does changing the ROM unlock our AT&T phones?
Is there a ROM that is transparent to AT&T and allow us to use the 3G speeds?
Will reverting back to the AT&T Rom allow us to get the 3G speeds again?
newbie

Are you on drugs? , AT&T unlocks their phones, that does not matter , the reps you were speaking with are retarded they use a BILLING SYSTEM called TELEGENCE if you enter a IMEI wrong or of a unlocked device it gives back a UNKNOWN device message which means pretty much the reps can and if they dont want to , wont help you get your data working because they are lazy as ****. they do not block data on phones nor can they monitor your device to know what you are doing. their HLR's are only one way addressable.

Ok, I just upgraded to this ROM (cus duttys roms are amazing) after I read your post and...
I ran into some connection problems after my programs started looking for "my ISP" (isp.cingular) instead of "MEdia Net" (wap.cingular) In "advanced settings" in "connections" I re-set programs to run off MEdia Net, and it seems all is well
I think it might have switched when I was screwing with the comm manager and turned G3 off
DISCLAIMER: I'm a noob so take my advice with a grain of salt haha

No probs w/ ATT
My unlocked phone works just fine on the ATT network and i constantly get 3G UMTS and HSDPA speeds. Att does not block any device you are able to use on their network as they have roaming contracts with cell phone service providers across the world. If your device does not receive 3g speeds you can have your imei number added to the ATT allowed database just call 611 from your phone and talk to the service rep. If they give you any problem then call back and tell them you want to add the imei number of a wireless data card for computer and they will add that for you.

Must have been smoking the glass pipe!
Sorry folks.
This is a reception problem for me.
ATT really jerked me around.
The problem is a weak 3g signal.
If i dont have four bars 3g & hspda fail.
I went & sat under an att tower and everything works.
As soon as I drive away from the tower and the signal strength drops I loose 3g calling & Hsdpa.
Is there a fix.

trick420 said:
Seems that there's a chance that this is true:
http://info-safety.blogspot.com/2007/12/at-blocks-unlocked-phones.html
http://www.digg.com/tech_news/AT_T_Blocks_Unlocked_Cell_Phones
I personally don't have any issues on the network. I'm running Dutty No.6 AT&T. Does this problem apply to a CID unlocked phone, a SIM unlocked phone, or both?
Regards,
Jeff
Click to expand...
Click to collapse
How about this quote straight from the at&t CEO?
http://www.engadget.com/2007/12/06/atandt-claims-completely-open-network-too-the-most-open-eve/
Digg and random bloggers aren't really a good source. I remember the bullfrap article on Digg about Hummers being more environmentally conservative over a lifetime than any other green car.

have you tired having your sim card replaced? I had a similar issue where i was not able to call or receive calls in 3g but could on edge for a good day. Went to ATT and found out that others were having same issue with kraiser had them replace my sim card and everything worked great after.

Got 3G back and for good.... so far!
jellorice said:
have you tired having your sim card replaced? I had a similar issue where i was not able to call or receive calls in 3g but could on edge for a good day. Went to ATT and found out that others were having same issue with kraiser had them replace my sim card and everything worked great after.
Click to expand...
Click to collapse
thanks for the tip jellorice.. I actually got my 3G back since yesterday and its been working great ever since. As for the sim being faulty, Thats something I didn't even think of and now that you've mentioned it, I'll keep in mind for future troubleshooting as I'm sure some other issue will crop up.
Nevertheless, Dutty's ROM 6 is UNBELIEVABLY AWESOME!!! I'm sure Dutty's gotten numb to all the kudos he's got and still is getting, being in Gazillions... but I wish I had better words to describe this ROM as for someone like me who is virtually bringing food on the table because of the Tilt (heavy business user), the key strengths of his ROM are just Marvelous.
Sry for getting sidetracked.. I got a little exited there.

Sprint TP2 on Verizon. 1 company 10 stories

Where to begin. I have a Sprint TP2 that I have unlocked and flashed over to verizons rom and radio. All I need to do now is have it activated on verizon's network. I am getting multiple stories from them.
1. It has to be shipped out to a lab and it will be sent back 4-6 weeks later activated.
2. It's not possible, we only active Verizon phones. Your meid is not being found in your database.
3. Certain departments can add your meid to our database. We can't
4. We cannot activate sprint phones.
I was under the impression verizon had an open network? I'm at the point of frustration. Someone tried to add it to their DB and they said that it wouldn't take. Another person said the department that handles this is not open now and that I would be emailed on monday with a follow up. I now have the number for global activations if anyone needs it.
Can anyone share any hints or tips?
Thank you.

It can be done. People do it all the time. Verizon is just giving you a load of bull. The truth is their techs either don't know the answer, or they're just not allowed to give that info out. It seems like all you would have to do is flash a valid VZ ROM & radio, deactivate old phone, then fire up new phone and do *228 option 1. As long as the ESN is valid and not flagged for some reason, then it should work.
Someone else chime in here. Need more facts

It cannot be done....
Verizon does not allow other carrier branded devices on their network.. nor Sprint. You have to have a Verizon phone from their device list... The system will not allow it.. No manager overrides.. No magical digging.. It can't happen... Tough titties on the purchase.

This is what I'm talking about. . . Everyone has a different answer. I've gotten some parts of the company that say it can be done, while others say it cant. The lower tier tech support say it can't. The higher teir tech support say it can and gave me some numbers. But the dept that can do it is closed till monday.
It's just confusing. Can we get an answer from someone who works with verizon?

Verizon does have an open network. This happened just recently maybe 6 or so months ago. If I remeber correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our netwrok.
Make sure the ROM is set to CDMA and run the *228 option it should propt you for everythign you need.

teknotard said:
Verizon does have an open network. This happened just recently maybe 6 or so months ago. If I remeber correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our netwrok.
Make sure the ROM is set to CDMA and run the *228 option it should propt you for everythign you need.
Click to expand...
Click to collapse
It will not activate as the ESN is not in their database. I had a form, which was to be filled out, signed by your local Verizon store, then shipped with the phone to their "verification" center. Once they "verified" it they told me it would be added to their database. I decided not to jump through all the hoops though, since it was a TP and I now have a TP2 on Sprint.

Now I'm being told Sprint has a hold on the ESN, so I have to get sprint to release the ESN, then I'll be in business.

azyouthinkeyeiz said:
It cannot be done....
Verizon does not allow other carrier branded devices on their network.. nor Sprint. You have to have a Verizon phone from their device list... The system will not allow it.. No manager overrides.. No magical digging.. It can't happen... Tough titties on the purchase.
Click to expand...
Click to collapse
Thats a load of bull tbh. Sprint is an open device network. As long as your radio supports the frequency they will hook it up. You may have to do the legwork and read a few threads but Sprint nor verizon refuses to hook up a CDMA device. Ive done it myself many times. They will however refuse to support the device or insure it. Basicly you are on your own.
I just got a deal on a Sprint touch pro 2. Bought 2 for 350 cash. Gave one to my brother who is now using it on Verizon and myself on Sprint.

How the **** did he do it?????????????????????????????????

Does Verizon have online chat that pops up on their site?
I've found that the chat people many times seem to know more about what they're doing than people on the phone. But that may just be my experience with Sprint.

IT IS POSSIBLE. I own a Sprint Touch Pro I activated onto Verizon. Verizon employees will always tell you no. Verizon lies to you so you will only buy one of their phones. VERIZON WILL NOT ACTIVATE IT. YOU HAVE TO ACTIVATE IT YOURSELF by calling the phone number *228. When they automated call starts reading out your options press option 3. Then it will ask you for your 10 digit telephone number. Then it will ask you for your billing account password (usually 4 digits). Then the music should play for a couple minutes while your phone is being programmed. Then your phone will reboot and walah complete .

"unfortunatly we are unable to complete your request"
:[

Just to save you some time and grief “it will not work”. If the ESN/MEID is not in Verizon's Data base it cannot be activates. Take this case and point about the open network (Which by the way was ever really stated by the company as being in effect.) If you have and Alltel device it cannot be activated on a Verizon plan.

I understand.

JerseySprint said:
Thats a load of bull tbh. Sprint is an open device network. As long as your radio supports the frequency they will hook it up. You may have to do the legwork and read a few threads but Sprint nor verizon refuses to hook up a CDMA device. Ive done it myself many times. They will however refuse to support the device or insure it. Basicly you are on your own.
I just got a deal on a Sprint touch pro 2. Bought 2 for 350 cash. Gave one to my brother who is now using it on Verizon and myself on Sprint.
Click to expand...
Click to collapse
Um... I personally know to be a fact, being as I am a Sprint Repair Tech. There is no way to activate a phone onto the Sprint Network that is not on our list...
Nothing you say will make that any different.. Have a picture of this Verizon phone on Sprint??? Because I know its a load...

I have activated a Verizon Touch Pro on pageplus wireless, they use the nationwide verizon towers and data settings. Page Plus wireless does allow any ESN's to be inputted into their system. Google for more info.

wow. wow. wow. I feel your pain on this issue. all you need s to have the device loaded into VZW dmd(device management database). To do that you have two options: first. you can contact the open device ppl but doing that you'll have to send the phone out for 4-6 weeks. or two you can pray you find a way to contact the marketing team where they can load your meid into the database. after that you're set.

teknotard said:
If I remember correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our network.
Click to expand...
Click to collapse
you should take some memory pills because what you remember is very wrong.
read http://mobile.engadget.com/2009/01/06/verizons-open-hardware-compatibility-list-is-insanely-boring/ and http://www.dslreports.com/shownews/Verizons-Open-Development-Initiative-So-Far-Its-A-Joke-100102

For those of you out there that are planning on buying a Sprint Touch Pro to use on Verizon's network, the switch over instructions on this site are no longer valid. Go to the last few pages and you'll see why. The phone can NOT be activated on Verizons network any longer. The *228 option 3 hole has been plugged up. Apparently they figured out how to piss us off again earlier this week.
If you have a Sprint Touch Pro that's already on the VZW network, you're safe for the moment. Just don't attempt to switch phones and then try and go back to using your Sprint branded Touch Pro. It just flat out won't activate.
Some have rumored that they have been able to convince Verizon to add the ESN from their phone to the VZW database, but it doesn't sound like many have much success with it.

It can be done, I do it all the time via *228. You need to reprogram the phone with the correct EPST & MSL codes. A few times I've gotten a message saying the automated system cannot activate my phone and I was forced to talk to a rep to get them to activate it, but they usually don't give too much hassle.

How to flash the droid 2 global to boost?

Hello guys, I am new to Motorola phones and I have this one that I wanna flash to boost, it's from Verizon. Can some one help me please or post a link to a thread. Thank you.
Sent from my viperized bad ass 3d!

There are two ways to do this.
The easy way: buy a Sprint compatible smartphone.
The hard way: buy a Sprint compatible smartphone.
Good luck.

Couldn't you just drop a Boost PRL on there?

punmaster said:
Couldn't you just drop a Boost PRL on there?
Click to expand...
Click to collapse
As far as I know it takes more than that
Sent from my viperized bad ass 3d!

punmaster said:
Couldn't you just drop a Boost PRL on there?
Click to expand...
Click to collapse
Will that magically change the radio transceiver from VZW's 700MHz to Sprint's 800?

I don't know anything about flashing the phone, but from what I have read, Verizon uses CDMA 800, and I think only uses 700 MHZ for LTE.
I am pretty sure both Verizon and Sprint use the same frequency for regular CDMA.

Sprint's network won't see your phone unless your IMEI is in their list. Boost furthermore usually won't even activate Sprint phones, they usually only activate phones that have their name on the back of them, and therefore are in their MEID whitelist. Your Droid's MEID is not on Sprint's list, it's on Verizon's. Of course, like in some other guides, it is sometimes possible to change the MEID, but that's shifty business and could get you into serious trouble, so I wouldn't delve too far into that.
If you want to verify that your phone is indeed compatible with Boost, you could drop a Boost PRL on it. Your phone will show always roaming, and dialing *611 will bring you to Sprint's customer service instead of Verizon's. (But their customer service will boot you because you're not a customer.)

bigleague4040 said:
Sprint's network won't see your phone unless your IMEI is in their list. Boost furthermore usually won't even activate Sprint phones, they usually only activate phones that have their name on the back of them, and therefore are in their MEID whitelist. Your Droid's MEID is not on Sprint's list, it's on Verizon's. Of course, like in some other guides, it is sometimes possible to change the MEID, but that's shifty business and could get you into serious trouble, so I wouldn't delve too far into that.
If you want to verify that your phone is indeed compatible with Boost, you could drop a Boost PRL on it. Your phone will show always roaming, and dialing *611 will bring you to Sprint's customer service instead of Verizon's. (But their customer service will boot you because you're not a customer.)
Click to expand...
Click to collapse
I didn't realize it was illegal, but now I know
Sent from my viperized bad ass 3d!

VOLTE on AT&T

Though this phone is capable of VOLTE it has not, as of yet, functioned on my carrier AT&T. My line is supposedly provisioned properly in their system for VOLTE however the agent I spoke with informed me that an IMEI must be whitelisted on their servers before it will actually work. Basically this means that normally only the phones you buy from them are VOLTE capable because of their whitelisting system. Now this agent supposedly filed a case to get my IMEI added to this list which should supposedly allow for the VOLTE to then function on the AT&T network. And so if this actually ends up working I will report back so others can do the same if they wish to use VOLTE on AT&T.

Cool.... I tried the same but did not get offered to try and get my imei white listed.
Sent from my XT1575 using Tapatalk

timde9 said:
Though this phone is capable of VOLTE it has not, as of yet, functioned on my carrier AT&T. My line is supposedly provisioned properly in their system for VOLTE however the agent I spoke with informed me that an IMEI must be whitelisted on their servers before it will actually work. Basically this means that normally only the phones you buy from them are VOLTE capable because of their whitelisting system. Now this agent supposedly filed a case to get my IMEI added to this list which should supposedly allow for the VOLTE to then function on the AT&T network. And so if this actually ends up working I will report back so others can do the same if they wish to use VOLTE on AT&T.
Click to expand...
Click to collapse
This support doc from ATT mentions needing a specific SIM to be able to access voLTE. Did you make sure yours was indeed a UICC-G SIM card ?
https://www.att.com/esupport/article.jsp?sid=KB425890&cv=820

Yeah but that's not the problem this sim came right out of my att galaxy s6 which the VOLTE worked very well on. I'm gonna call back later today after work and see if my case went anywhere

Crappyvate said:
This support doc from ATT mentions needing a specific SIM to be able to access voLTE. Did you make sure yours was indeed a UICC-G SIM card ?
https://www.att.com/esupport/article.jsp?sid=KB425890&cv=820
Click to expand...
Click to collapse
I have a Pure on ATT, with a brand new NanoSIM card (picked it up from the AT&T store just after I picked up the phone); the 9th and 10th digits of the ICCID are '27', so it is a UICC-G SIM.. I was bummed to see that VoLTE wouldn't work on the device; all my investigation led me to the phone not being whitelisted in ATT's database. The 'Enhanced 4G LTE Mode' setting doesn't show up at all under Cellular Networks. I ran across a page that says to do the '*#*#4636#*#*' trick, go to 'Phone Info', and make sure that the toggle shows 'TURN OFF VOLTE PROVISIONED FLAG' (versus 'Turn On').. on my phone it showed it as provisioned to start with, but the option to enable Enhanced 4G LTE still is gone.
Apparently with Verizon customers, if the provisioned flag is on, but that menu option is missing, they need to log into their Verizon account and enable the 'HD Voice' flag on their account, at which point the option to enable it will show up. I'm guessing that basically whitelists their devices IMEI, which is the part we're apparently missing with ATT. :/
---------- Post added at 02:02 PM ---------- Previous post was at 01:57 PM ----------
timde9 said:
Yeah but that's not the problem this sim came right out of my att galaxy s6 which the VOLTE worked very well on. I'm gonna call back later today after work and see if my case went anywhere
Click to expand...
Click to collapse
Hopefully it will, or else they will figure out that they need to let people who want this enable it and make it an account setting we can change! Verizon allows BYOD HD Voice, why can't ATT?!

natecarlson said:
I have a Pure on ATT, with a brand new NanoSIM card (picked it up from the AT&T store just after I picked up the phone); the 9th and 10th digits of the ICCID are '27', so it is a UICC-G SIM.. I was bummed to see that VoLTE wouldn't work on the device; all my investigation led me to the phone not being whitelisted in ATT's database. The 'Enhanced 4G LTE Mode' setting doesn't show up at all under Cellular Networks. I ran across a page that says to do the '*#*#4636#*#*' trick, go to 'Phone Info', and make sure that the toggle shows 'TURN OFF VOLTE PROVISIONED FLAG' (versus 'Turn On').. on my phone it showed it as provisioned to start with, but the option to enable Enhanced 4G LTE still is gone.
Apparently with Verizon customers, if the provisioned flag is on, but that menu option is missing, they need to log into their Verizon account and enable the 'HD Voice' flag on their account, at which point the option to enable it will show up. I'm guessing that basically whitelists their devices IMEI, which is the part we're apparently missing with ATT. :/
---------- Post added at 02:02 PM ---------- Previous post was at 01:57 PM ----------
Hopefully it will, or else they will figure out that they need to let people who want this enable it and make it an account setting we can change! Verizon allows BYOD HD Voice, why can't ATT?!
Click to expand...
Click to collapse
I will follow up with ATT as well as they assure me that voLTE was available in my area..

Your APN also needs to point the the correct server.
APN: nxtgenphone
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
APN Type: default,mms,supl,hipri,fota
My question is how to tell when you are on VOLTE?

goolac said:
My question is how to tell when you are on VOLTE?
Click to expand...
Click to collapse
If you can see the "Enhanced 4G LTE Mode" setting, and it's turned on, in theory it should work.
Then, when you place a call, your status bar's cell signal icon should still show 'LTE' instead of falling back to 'HSPA'.

I ordered this phone via Moto Maker and expect to have it in my hands next week. I currently have an older AT&T sim from my Samsung Galaxy S4, and imagine that I would need a new one to utilize VoLTE. Thanks to all of you trying to figure this out.

I found out from another at&t rep that the guy who told me about creating a case apparently did nothing but keep me on hold for a long time because she couldn't locate this apparent case anywhere. After asking her some hard questions I have gotten her to divulge that hdvoice and VOLTE are operating on lte band 2 or 1900 frequency. If I'm not mistaken this phone is already capable of that band right now even without marshmallow so there is almost certainly some sort of white list on at&ts part. Honestly I will probably write to the President about this because its not like its a security issue its just an absurdity

I asked a friend of mine that works as a manager at a corporate store here in town if he knew anything about it... He said it would be something to ask tech support, but he's not heard of a whitelist for VoLTE services. He did also say that most of what they do is just adding IMEI's to the system, and that they don't get BYOD cases very often...
I also work for AT&T, but not in the mobility side... Currently no contacts in the tech side of mobility either.

/scratches head
Am I the only one thinking that this really shouldn't be such a big mystery?
Especially for actual AT&T Wireless reps?

Here is a link to the ATT HD Voice info page... Turns out I have a goPhone plan and so HD is restricted.
http://www.att.com/esupport/article.html#!/wireless/KM1046250

It says in my online account that I am provisioned for VOLTE and from what I discovered from tech support the VOLTE operates on a frequency band that is fully supported by this phone. A whitelisting approach is then the only possible explanation at this point and I will be writing, the President to figure out why

It seems that VOLTE is not yet available on our phones. This is what I was told:
"Enrique: At the moment, VOLTE is only compatible with your Samsung S5 for the Moto X Pure, we are still waiting for a firmware update from Motroloa to have the feature enabled."
and then
"Enrique: Actually when the firmware is released, VOLTE will automatically be enabled on the Moto X, all you need to do is turn it on by heading over to Settings > More Networks > Mobile Networks > VoLTE"
So it seems we need a firmware update from Motorola. Maybe I missed something on this, though?

I called AT&T yesterday and they also confirmed that your account must be 'enabled' for VoLTE, but their "advanced' engineers (whatever this means) also need to provision your device on the back end. My ticket has an SLA of 12/22. I suspect it should be done much sooner than this and will also update everyone on my findings/results.

Just FYI, volte works perfectly on my MXPE on Verizon. I did have to call and have the feature added. Rebooted the phone, and it was enabled. The firmware DOES fully support it so the problem is likely on AT&T's end. Please keep us updated.

Update from ATT Advanced Tech Support.
"April: At this time we only support VOLTE for AT&T devices."
---------- Post added at 08:44 AM ---------- Previous post was at 08:24 AM ----------
So upon further discussion with ATT Advanced Tech Support, the MXPE is NOT on their list of approved VOLTE devices because it's not an ATT device.
That sucks.

Yep, AT&T is the worst carrier because they are one of the largest (just behind Verizon) and aren't bound to any regulation such as the C-block agreement that Verizon must adhere to. So, that means that AT&T services can be restricted to AT&T devices and only those devices. Verizon and T-Mobile have opened up VoLTE to unlocked phones, however Wifi calling seems to be another story. T-Mobile makes Wifi calling available to Nexus devices, and I'm not sure if agreements are needed between the carrier and phone manufacturer (or proxy for Nexuses - Google). Verizon will definitely limit Wifi calling to Verizon devices too, I'm sure of it, at least at the start. They'll make up some technical or security reason for disallowing unlocked phones.
I wouldn't worry about it too much though. VoLTE is more of a necessity for Verizon because they can't do simultaneous voice/data when on a CDMA call (2013 Moto X can). HSPA/HSPA+ supports voice and data. VoLTE often comes with other issues too, depending on network congestion. Unfortunately, carriers are struggling to keep up with demand for data, and VoLTE is no exception to that as calls are data packets.
VoLTE and VoWifi (Wifi calling) are part of the IMS services framework, and it is up to the carrier to allow access to that framework.

timde9 said:
I found out from another at&t rep that the guy who told me about creating a case apparently did nothing but keep me on hold for a long time because she couldn't locate this apparent case anywhere. After asking her some hard questions I have gotten her to divulge that hdvoice and VOLTE are operating on lte band 2 or 1900 frequency. If I'm not mistaken this phone is already capable of that band right now even without marshmallow so there is almost certainly some sort of white list on at&ts part. Honestly I will probably write to the President about this because its not like its a security issue its just an absurdity
Click to expand...
Click to collapse
This isn't surprising. I recently had a HORRIBLE experience with AT&T U-Verse (yes I know, different department but same company). They sold me "fiber" Internet which turned out to be DSL and talked me into switching from 60MBPS Charter cable. Long story short, one of the many lies I was told is that I could cancel within the first month without paying any service or installation charges.
....so I cancelled in July only a couple weeks after starting service. I was told by a rep that I would receive a bill only because it's issued before the adjustments are issued and that the account will be zeroed out. The following month I called back when I got another bill. And I've called every month since (several times a month) and received the same story from every rep I've talked to. Each rep says they've zeroed the account but they can't e-mail or fax out any confirmation. I've even been told this by managers. Some of the reps are too lazy for this lie and they'll pretend I've called the wrong department and transfer me to a dead extension, which disconnects the call.
Yesterday I received a collection notice for this. That's going to ding my 809 credit score! AT&T is a shady company! As a long time Verizon Wireless customer I can say that I've never received this kind of service from any tier of their support. I'd highly recommend anyone having issues with AT&T to make the switch. What company can't send external communications? I've had Verizon reps send me e-mails, call me back, or even send official texts while on a call. AT&T is a garbage company and I pity any soul trying to get them to do anything other than bill you.
Sent from my XT1575 using Tapatalk

Need Ultra Mobile Working APN Settings

I thought to avoid unnecessary confusion I'd post in the General Questions as I'm unsure if it really fits in the others.
Anyway, I switched to Ultra Mobile recently, from Net10 Wireless. This involved activating an Ultra Mobile SIM, and swapping out my Net10 AT&T SIM. This unfortunately was the simplest part. Upon activation, I used the APN settings provided in the "activation" booklet that comes with the SIM. This resulted in a nice capital E lighting up my data icon.
As I am well within Ultra Mobile's LTE service area, with an LTE compatible device, I was quite frustrated. Changing the APN to ones suggested online to no avail, I called customer support. They were rather useless in solving my issue, the one I chatted with even suggesting I "wait for a whiel to see if connection improved" spelling and mechanics verbatim.
I am using a GSM unlocked VS985 (Verizon's LG G3).
Update: 4G connectivity works but not in my home area as I originally thought it would. Most likely the LTE bands on the G3 not supported by carrier in my area. Whatever the reason, works fine elsewhere.
Still need verified working APN to ensure MMS functionality.
Update 2. Talked with my friend who now works for AT&T, after working for Verizon for 2 years... Apparently, carrier signal coverage maps are to be taken with quote "several quite large grains of salt" and I'm probably just in a low signal area, contrary to the map's indication. Quite annoying but I suppose I can stop bothering technical support now.
Answers are no longer required but additional insight always appreciated.