Wanting to buy/test captivate - Best option? - Captivate General

I've been dying to upgrade from my ever outdating Blackberry Bold. Since I am on AT&T my options are limited but I want to steer clear from the Iphone and nothing that RIM has out attracts me at al right nowl, including the new but outdated BB Torch. I am also in a family plan that I cannot leave. I've seen the Captivate and I've been doing two weeks of research and lurking XDA amongst other android forums.
I've come to the point where I've decided I definitely want to get the Captivate but I'm still on the fence due to all of the negatives I read. I understand the phone has many positives though and I've spent a good hour or two in the store playing with it. I have two options at this point:
1) Buy the phone at AT&T and extend my contract. This will cost about $200 and I will be grandfathered into my unlimited data. I will have 30 days to "test" the phone out and if I don't like it I will be forced to choose another phone. I won't be able to go back to my Bold because the AT&T rep said I will lose my unlimited data, which is something I want to completely avoid. Worst case if I bring the Captivate back I could go back to another Blackberry (Torch or a newer Bold)
2) I found a few locals selling new captivates for $350-$400ish. Although more expensive than option 1, I won't be locked into a contract or forced to choose another phone if I don't like the Captivate. Once the other half of my family plan's contract is up I will then decide if I want to stick with AT&T or go elsewhere. If I end up not liking the Captivate I can just sell it off online or locally and think of a new solution. My only concern is my unlimited data. The AT&T rep said I *may or may not* be able to retain my unlimited data when activating a Captivate this way and that is up to customer service. He was kind of vague about this and it worries me because I don't want to drop $350 on a Captivate and lose my data. Has anyone done this option and successfully gotten to keep their unlimited data?
Sorry for the wall of text but any advice would be greatly appreciated!

I was in your shoes (former 9000 bold user)
...and I got my phone at Wal-Mart for $148.88.
I did lose my unlimited BB plan, but the AT&T reps I had talked to before told me that would happen. It turned out I wasn't using more than about 200 mb in a month, but my usage has definitely gone up since I upgraded. I would definitely suggest the 2gb plan.
The people at Wal-Mart were fine to work with, but my plan got messed up and I had to call AT&T customer service to get my plan straightened out. If you go to Wal-mart be sure to check your account online at the earliest opportunity. They had actually created a separate account for my new phone, separate from the family plan.
Good luck!

Bought Captivate New in Box $350 off a local, cut the middleman (no need to talk to att) just put your BB sim in the Captivate, and you're good to go.
Save the contract like me, for the new phones that will come these holidays

MikalCarbine said:
I've come to the point where I've decided I definitely want to get the Captivate but I'm still on the fence due to all of the negatives I read. I understand the phone has many positives though and I've spent a good hour or two in the store playing with it. I have two options at this point:
1) Buy the phone at AT&T and extend my contract. This will cost about $200 and I will be grandfathered into my unlimited data. I will have 30 days to "test" the phone out and if I don't like it I will be forced to choose another phone. I won't be able to go back to my Bold because the AT&T rep said I will lose my unlimited data, which is something I want to completely avoid. Worst case if I bring the Captivate back I could go back to another Blackberry (Torch or a newer Bold)
2) I found a few locals selling new captivates for $350-$400ish. Although more expensive than option 1, I won't be locked into a contract or forced to choose another phone if I don't like the Captivate. Once the other half of my family plan's contract is up I will then decide if I want to stick with AT&T or go elsewhere. If I end up not liking the Captivate I can just sell it off online or locally and think of a new solution. My only concern is my unlimited data. The AT&T rep said I *may or may not* be able to retain my unlimited data when activating a Captivate this way and that is up to customer service. He was kind of vague about this and it worries me because I don't want to drop $350 on a Captivate and lose my data. Has anyone done this option and successfully gotten to keep their unlimited data?
Sorry for the wall of text but any advice would be greatly appreciated!
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The AT&T rep is an idiot. You can upgrade to the captivate and keep your unlimited data plan. If you decide you don't like it before your 30 days are you you can return the captivate, cancel your upgrade, and go back to your Bold while keeping your unlimited data plan.

Why the hell would you lose your unlimited data plan??? I had a blackberry and I switched to the iphone 4, I was able to retain the unlimited data with no issues.
I got tired of the iphone and switched to the captivate (best choice ever) and I still managed to keep my unlimited data.
I still have my blackberry and I was told I could switch between both phones and have unlimited data on either one since it's on my plan. Haven't tried it yet though.
Sent from my SAMSUNG-SGH-I897 using XDA App

Bowsa2511 said:
Bought Captivate New in Box $350 off a local, cut the middleman (no need to talk to att) just put your BB sim in the Captivate, and you're good to go.
Save the contract like me, for the new phones that will come these holidays
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This is just plug and play? You lose no functionality or risk anything? If that's the case this may be my ideal scenario because if I end up wanting to go back I just switch the sim card back to my BB and sell the captivate for a somewhat lower price depending on how long I use it

lost2030 said:
Why the hell would you lose your unlimited data plan??? I had a blackberry and I switched to the iphone 4, I was able to retain the unlimited data with no issues.
I got tired of the iphone and switched to the captivate (best choice ever) and I still managed to keep my unlimited data.
I still have my blackberry and I was told I could switch between both phones and have unlimited data on either one since it's on my plan. Haven't tried it yet though.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Greedy reps wanting to lick OP into a contract.
Yes, just plug and play no problem, even checked my account right now.. UNLIMITED

Did you have a BB before your captivate? My ATT online says its a GPRS BB Unlimited data plan, I'm not sure if it matters that its a BB data plan while changing the sim without involving ATT

MikalCarbine said:
Did you have a BB before your captivate? My ATT online says its a GPRS BB Unlimited data plan, I'm not sure if it matters that its a BB data plan while changing the sim without involving ATT
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I believe it should work.. but they might question all non-bb data usage, so in that case just call att support, and they'll do the switch for you (BB-unlimited-Smartphone Unlimited).
If they say something like "you need new contract/plans" ask to talk to higher authority, because it's within your right to stay grandfathered in.

I upgraded from a Bold 9000 with Unlimited BB Plan and got to keep my Unlimite Plan when I switched over to the Captivate back on the Captivate's Launch Day! I am not going back as I am very happy with my Captivate!
HTH,
Charlie

I also wanted to point out that I tried to get a discount on the phone at ATT since amazon, wirefly and walmart all sell it cheaper. I've read a few threads where people have had such discounts honored. The rep said the only reason they do that is because they they (amazon for example he said) require a 4 year contract, 2 with them and 2 with ATT. This seems like BS to me and I couldn't find anything on Amazon to verify this. Is this at all true?

Just picked up my captivate today! I went to a much larger and better store and asked the rep some questions, he said the previous rep didn't know what he was talking about at all. He also gave me a $50 discount once I showed him the print out from Amazon. Once I feel out the phone I'll be rooting and modding the crap out of it

MikalCarbine said:
Just picked up my captivate today! I went to a much larger and better store and asked the rep some questions, he said the previous rep didn't know what he was talking about at all. He also gave me a $50 discount once I showed him the print out from Amazon. Once I feel out the phone I'll be rooting and modding the crap out of it
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Where did you buy, and did you get locked into a contract?
KEEP YOUR STOCK ROM IF YOU VALUE EASY TETHERING
First read up on the "Pimp My Captivate" pdf
then at the step for rooting, just flash the Unleash the beast build found in the dev section where it'll root, remove bloat apps, and give you the steps to sideroot.
Follow the rest of the pimp my captivate guide
Cosmetic mods I recommend are the battery icon, the evo black bar mod (there's a combo of them both somewhere in the dev section in the thread)
I posted some fonts in the themes section, you should set-up launcherpro with 3d app-cabinet
Get beautiful widgets, some nice live wallpapers (I'm rocking the droid x one)
and there's the notification mod, in the themes section too.
Explore and have fun, but remember to keep a nandroid backup handy (when you figure out what that is )

Best Buy has a 14 day return policy. Not sure what the restocking fee is though.

Related

So I bought an iPhone...but hear me out!

Nevermind, I can't come up with any reasonable excuse. At the time I thought it would make a nice gift for my girlfriend, but then she surprised me by wanting my Fuze....yeah I lost that battle. Wasn't even a battle really; just handed it over LOL
So anyway I also figured I could sell the iPhone for more than it would take to buy another Fuze. Does anyone know if there will be any SIM problems? Or anything else I might not foresee? I don't know much about the iPhone; only that I've had it for less than a week and hate it more every day. So please, HELP ME.
Unless the Fuze is simlocked, it should not be a problem.
Well and if it is simlocked,...
It wouldn't matter; I'm going to be using it with AT&T. I'm more concerned about the "iPhone data plan." When I purchased the iPhone I was told that I was required to keep it for the duration of my contract. I'm not sure whether I can use that with the Fuze.
btstarcher said:
It wouldn't matter; I'm going to be using it with AT&T. I'm more concerned about the "iPhone data plan." When I purchased the iPhone I was told that I was required to keep it for the duration of my contract. I'm not sure whether I can use that with the Fuze.
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no you dont have to buy the iphone data plan. i currently own the HTC FUze and iPhone 3G 16gb and i am only paying for the pda data plan. ive been using the pda plan for unlimited text and internet for about 3 years. $15 is pretty decent a month. okay so the reason why they tell you that it is REQUIRED for the iphone is because they want to make more profit by adding an additional $15 a month for the same exact data plan except for the name and saying its exclusive for iphones. i first realized this when i first had a few qwerty keybaord phones from at&t 5 years ago and used the media net package and when i first got my blackjack and then the tytn ii, i never had a problem with the $10 a month plan and was able to surf the web and text. at&t never complained or called. now they cant do anything about it since you can buy iphones without contracts now. im about to save up for the Nokia N97. but anyways, you dont need the iPhone data plan. i know every at&t customer rep tells you to but you really dont have to. they cant charge you more. its not legal to do so. but yes, enjoy the iphone. its not really that bad. its just as much fun as flashing my fuze cept its alot more easier. haha i got the set up like my fuze. 300+ games, apps, etc. etc. modified interfaces for os x leaopard, vista, xp, etc. etc. haha i love all my windows mobile phones and my first iphone
Which unlimited data/messaging plan costs only $15/month? Mine was $30, and it was the cheapest one I saw! Also I think they can require it or make you pay full price for the phone. It's one reason they discount their phones so heavily.
The iPhone has a decent interface, and I like the way I can connect it to my car stereo; I just like to be able to access more settings. Plus the applications I use are free, and also business related. I have to pay for the same basic things on the iPhone. I can't even find a way to sync with MS Money! And the calendar on the iPhone is practically useless. In any case, it's on eBay now; I'm pretty sure I can leave my plan as-is. It costs the same as unlimited data for the Fuze anyway.
You have 30 days to return it to the store. Just run back there and get you a Fuze.
I could, but the Fuze will run $250; the iPhone was only $100. The average price on eBay for the iPhone is $428; I can get a Fuze for $350. So if I can do this without any trouble I'll make money instead of paying more.
btstarcher said:
I could, but the Fuze will run $250; the iPhone was only $100. The average price on eBay for the iPhone is $428; I can get a Fuze for $350. So if I can do this without any trouble I'll make money instead of paying more.
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no you don't. i got mine for $150. Just call in to customer service and ***** at them about how you have been with att for x years and that they're just giving you a $50 discount off the normal price when refurbs are going for free and how you pay subsidy fees to get the prices down and it adds up over time, etc etc you get the piont
good luck if u try to do this. took me about an hour and a half back in feb
Ah, if only I had been with them longer than 5 months....lol
I've already got everything done; got $410 for the iPhone, bought a practically new Fuze for $350. So it all worked out, and I ended up making $60 net. I also can switch to a PDA plan now, since I no longer have the iPhone.
I just have to say, I feel so free again!
btstarcher said:
Ah, if only I had been with them longer than 5 months....lol
I've already got everything done; got $410 for the iPhone, bought a practically new Fuze for $350. So it all worked out, and I ended up making $60 net. I also can switch to a PDA plan now, since I no longer have the iPhone.
I just have to say, I feel so free again!
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Click to collapse
pop your sim into a nonpda phone, call them up and get the $10 or $15 a month data plan. if you have a family plan, get the $30 a month messaging plan with the $10 a month unlimited data on your line with the nonpda sim. switch back to the fuze and you're saving 20 a month! works GREAT for me!
I have a question here and I may have missed something, but how in Gods name did you get the PDA plan for $15...nhshah7 I'm familiar with doing that sim card swap but don't they have some sort of automated "scanner" that scans for non-PDA IMEIs or something like that?
slapdaddy said:
I have a question here and I may have missed something, but how in Gods name did you get the PDA plan for $15...nhshah7 I'm familiar with doing that sim card swap but don't they have some sort of automated "scanner" that scans for non-PDA IMEIs or something like that?
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mwahahaha
they have a scanner but it doesn't actually report the conflicting IMEI or anything to them. i just need to be careful what I say when I call in for support, etc, but it works great. It was just the sim swap but they dont really seem to notice/care. amazing, huh?
Thats..mmmm..grabbing my old RAZR now...lol
Id like to see if anyone else can do this without getting caught. thats awesome news... if this is true!~
15 bucks!????
slapdaddy said:
Thats..mmmm..grabbing my old RAZR now...lol
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hahahah have fun. just be like i dropped my phone and it broke
systematicdecline said:
Id like to see if anyone else can do this without getting caught. thats awesome news... if this is true!~
15 bucks!????
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lol no, $10 if you're on a $30 unlimited family plan
I'm still on a "smartphone unlimited" plan from when I bought my first Moto MPx200 - $10/mo. I called once (when I had my 3125) to see if there were other plan options and the CSR said "oh, I don't think the plan you have covers your phone, we offer this $30 plan" and (oops) we got disconnected. I'm still paying $10/mo for the smartphone plan with my Fuze. I just bought my wife a Samsung Epix and added a $10 "family unlimited" data plan to her line with her SIM in her old Samsung SYNC. Unless I rock the boat, we're going to keep getting two lines of data for $10 less than one line would cost at their "PDA" level. Seems ridiculous - nobody can do over 5GB/mo anyways...
hyachts said:
I'm still on a "smartphone unlimited" plan from when I bought my first Moto MPx200 - $10/mo. I called once (when I had my 3125) to see if there were other plan options and the CSR said "oh, I don't think the plan you have covers your phone, we offer this $30 plan" and (oops) we got disconnected. I'm still paying $10/mo for the smartphone plan with my Fuze. I just bought my wife a Samsung Epix and added a $10 "family unlimited" data plan to her line with her SIM in her old Samsung SYNC. Unless I rock the boat, we're going to keep getting two lines of data for $10 less than one line would cost at their "PDA" level. Seems ridiculous - nobody can do over 5GB/mo anyways...
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hah unless you tether...then torrent
AT&T
Oh boy, did I hate AT&T when I was with them. I used to have a Samsung Blackjack II, which is a SmartPhone. I added the SmartPhone unlimited data plan, I guess it was $15 a month, and once when I had to call about some bogus charges the rep said "Oh, I see you have a Blackjack II, that is a PDA not a smartphone, let me adjust you to the right data plan". Well, of course I argued with her for a few then just flat out told her she better not touch my account other than to deal with the bogus charges or my entire family will be canceling their service immediately. It wasn't a threat, it was a warning. I was on a family plan with my mom and pops, and my mom will pretty much do anything I recommend in the tech world.
Well, a few months ago, I got fed up to the gills with them and we canceled the account and all 5 phones on it and switched to MetroPCS and haven't looked back. I am now trying to convert any AT&T subscriber I see, not just to Metro, but to ANYONE else. I am doing my part to try to hurt AT&T. Down with them!
Tekzel said:
Oh boy, did I hate AT&T when I was with them. I used to have a Samsung Blackjack II, which is a SmartPhone. I added the SmartPhone unlimited data plan, I guess it was $15 a month, and once when I had to call about some bogus charges the rep said "Oh, I see you have a Blackjack II, that is a PDA not a smartphone, let me adjust you to the right data plan". Well, of course I argued with her for a few then just flat out told her she better not touch my account other than to deal with the bogus charges or my entire family will be canceling their service immediately. It wasn't a threat, it was a warning. I was on a family plan with my mom and pops, and my mom will pretty much do anything I recommend in the tech world.
Well, a few months ago, I got fed up to the gills with them and we canceled the account and all 5 phones on it and switched to MetroPCS and haven't looked back. I am now trying to convert any AT&T subscriber I see, not just to Metro, but to ANYONE else. I am doing my part to try to hurt AT&T. Down with them!
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...down with all ridiculously overcharging terrible and evil carriers! Damn them all!

Anyone convince the death star to let them keep their mediamax plan?

As the title says, has anyone had success in getting AT&T to let them keep their mediamax plan? I have been using the mediamax 200 plan, unlimited data and 200 messages, since 2005 through several smartphones and have been using my captivate out of contract for over three months. Last night they decided to switch me to datapro and 200 messages, a $10/month increase and less service. I've already spoken to cs and one supervisor, another is supposed to call me. So far they're sticking to "it's AT&T policy...." even though I'm maintaining a family plan of five and have been a customer since the days of bell south and cingular.
Up until I got my Captivate, I was also a MediaMax customer. Absolutely loved it. But, I was forced to "upgrade" when I got the Captivate at the discounted rate. However, they don't have the authority to just change your plan unless you authorize it, AFAIK. Keep at it and force them to reinstate your original plan.
I have been two years now with the MediaMax plan with 200 msg's, whitout any problems!! I just upgrade my phone to a Captivate last month!! and I just leave the plan as It was! Thy don't touch it!! And for they touch the plan they need to be autorized by you first.
I got them to let me keep my plan -- Unlimited data with 1500 texts. And I think that my mms is unlimited through data plan.
Anyway, I got my Cappy through the AT&T website -- which may make a difference. I wanted to make sure I purchased it at the $150 rate, where I was comfortable enough that I'd be able to keep my plan, which was hugely important to me -- at the expense of the $100 I could have save through Amazon deal offered by AT&T. I did NOT pull the trigger at Amazon after going almost fully through the signup process, just to see what data plans and terms were offered. Amazon only offered a few "new" data plan choices -- all limited. NO unlimited data plan offer at all, and NO offer of keeping current data plan. So, over to AT&T I went, because I was just too anxious to get my new Cappy. Or course, it's all xda's fault.
AT&T website did have a keep your current plan option, but I couldn't select it for some reason -- software glitch on their end. In any case, it gave me a firm footing from which to make my demand to keep my unlimited data plan.
I bought the phone went through the entire process with AT&T checkout . . . Then made the call to AT&T almost immediately after getting my confirmation on the Cappuccino order and new 2 year contract setup. I came from the annoyed/angry angle, polite but with clear worry in my voice -- but always coming with assurance (never dropped the Lawyer Bomb, but acted like it).
No resistance at all. In fact, the guy could not accommodate me fast enough. He wad really nice, too, but I even made him stutter twice while adressing my specific annoyance with the AT&T website contract renewal process, and how alarmed I was that I could not select the lost valuable option to me in terms of my new Cappy purchase -- keeping my unlimited data plan.
Maybe it was partly due to the fact that their own website had the keep your current data plan option. But whatever. I got fairly lucky, though. Bottom line is that it's a new contract with new terms and a new 2 year term. The terms of the contract are all contained within the four corners of the document, and it is a take it or leave omit situation. It's essentially a contract of adhesion, where one party unilaterally sets the terms and no amendments from the purchasing party will be accepted.
They can and will force you to accept the limited data plan, IF IF IF it's in the contract. Not sure I kept mine.
Anyone got a link to the current fork contract, so I can give it the attorney review. I can then post a definitive answer and possibly more advice on a successful approach to AT&T.
••••••••••••••••••••••••••••••••••••••••••
VICTORIA CONCORDIA CRESCIT
------------> Sent from my Froyolicious Cognitious Cappy . . . Smooth like Arsenal Football Club.
i have my unlimited data plan from when i rewnewed a 2 year contact for the captivate. unlimited text and data. on the family share plan too so its all good. so far no issues.
that sucks you had to go through that. The "unlimited" internet option was still available for me when I got my cappy from the AT&T site when it came out.
I still cringe at the thought that I almost got an iPhone 4.
Ew.
Well at least I know some still have it. I was polite but firm and told them exactly what I wanted. Not even a nibble or a let me see what I can do though. The front line person tried to tell me that the plan wasn't compatible and I didn't even let her finish with that excuse. The second level stuck to "it's policy" and "the system won't let us" even after I pointed out that I could take my line and leave immediately with no penalty. I even asked what I would have to pay to take my other four lines as well. The only thing the supervisor offered was to have another supervisor call me back in 24 - 72 hours. I guess I'll wait for my callback. I'm just surprised that they didn't offer anything to keep a long time customer happy.
I don't even want to leave because I got the captivate working perfectly and customized for me but I can't stand the limits and price bumps that AT&T keeps pushing when other carriers are still offering "unlimited" packages.
I had my full unlimited everything plan for my old phone. I found walmart onlime had the cappy for $89 so I went for it. They called me 4 days later saying i had to change to ome of the lower plans. So I canceled.through the walmart online. Went down to walmart and payed $139 but I was able to keep my everything plan with with unlimited data, unlimited internet, unlimited text and mms. So Everything... I called ATT before doing so to confirm with them. Not sure I would have switched up without it
Sent my Cog'd 2.4.1 FroYo, Darkness Themed, Full of Speed yet Stable as can be Rom that is Snazzy
Uhg. I did this same dance a few months ago. I was promised by several AT&T reps that I could keep my old plan (unlimited data, unlimited text, 200 mms), but someone 'accidentally' deleted it from my account in the process of doing the upgrade. And nobody was able to get it back. After going back and forth for 3 months, they ended up offering to put me on a data unlimited plan and give me a $200 credit for my difficulties.
The _only_ reasons that I stayed with AT&T are that a) most of my friends and family (as well as my company) are on AT&T, and b) it wouldn't end up being any cheaper elsewhere.
If the Droid 2 world phone had been out, I might have very well jumped ship regardless.
I still have it.
When I upgraded to the Captivate, I found out they had left my MediaMax plan in place, even though I used a Samsung Impression for about a month. The AT&T sales rep said that since it was still on my account, I could keep it. I guess that's a rare case of their mistake working in my favor. I hope you get it worked out.
I bought from the store soon after it came out. I asked them if I could keep the unlimited plan and the lady who sold me the phone said yeah. After I paid I double checked with her and she told me some smack about the computer had automatically 'upgaded' me the crappier plan. I nicely reminded her that wanted my old plan and she said she needed her boss to okay it and she wasn't in the store. She said she'd fix it and call me.
She didn't call. After 2 days I called the store and they told me I needed to call the mothership to get it fixed. I was pretty pissed by then so I called the main ATT number and screamed at them until they fixed it.
If it wasn't for my wife wanting her iphone and our decent (old) family plan I'd ditch ATT over this tricky crap they tried to pull.
I ordered online, didn't activate and swapped my sim over.
Of course I had the iphone unlimited plan, not the one you are talking about.
just so you know man, you can get anything from ATT if you are persistent enough. BUT they will NEVER call you back. They're just too busy to call back. They only say that to appease you at the moment.
Ever since I got my first cell phone, I've been with ATT and they've NEVER called me back once. They've been accommodating and what not but you have to call them.
Denied for a second time. I suppose I'll give them one more try in a day or so before looking into jumping ship. Too bad as I just got the captivate to what I would call perfect. Oh well. I suppose I'll be jumping to the Droid X or Evo forum as it doesn't look like the facinate has the dev support that we do and I don't need the hardware keyboard on the epic. Anyone want a captivate?
I'm on a premier acct (Business FAN) and i've never once been hassled about my medianet 200 which I originally signed up on with the SE W810i (also on the 550min familytalk with 3 line limit that isn't offered anymore)
Since they started requiring smartphone specific plans i've upgraded to the blackjack, tilt, fuze, pure, tilt2, captivate. All through the premier online store, 1 year contracts (usually allow upgrading 6-8 months into it with a 1 year contract).
AT&T definitely recognizes the IMEIs properly as I sold the Fuze to a buddy of mine and as soon as he booted it up with his SIM inside, his plan got switched to smartphone data.
One of my other lines purchased the pure with a data block on the account (normally that phone would require data and not be allowed with a data block) 1 year contract for $0.01 shipped, no data plan required at purchase time. Captivate (refurb) was $49.99 shipped on 1 year contract, again no data plan requirements at purchase time.
Somewhere in the system there's a flag that turns on/off this automatic IMEI plan switching, i imagine. Something tied to business accounts/grandfathered accounts would be my guess.
Da_G said:
All through the premier online store
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Crap. I've a premier account as well. I almost went that route, but decided to do it in person instead. Result? I got screwed, and after 7 handoffs to different managers, they "couldn't put my old plan back on" and were "terribly sorry to loose me as a customer, but have no way to readd the plan". I guess I should have just done it on the web like I was first planning to.
yeah, I've done similarly. Also on a large FAN and I've been through a Cingular 3125 -> 8125 -> Tilt -> Fuze -> Captivate and only now has it been a problem. Kind of annoying to be honest as they stick to the party line of "That plan isn't compatible with your phone, no one can put it back." I'm always polite but maybe I shouldn't be. I've mentioned going to a competitor casually to both reps and got no offers either.
Premire here as well. They said I was grandfathered in to the old unlimited data plan
Premier customer for a decade. I've had the mediamax 200 for about 6-7 years. I never had a problem switching phones and keeping my plan (8125, fuze etc). I got the Captivate on Sep 20th. When it was activated (at BB) I got a txt saying a data plan is required with my smartphone and 1 would be added for me if I didn't. I didn't think much of it because the sales rep said I could keep my current plan and the terms for the phone only said that a min $15 data plan was required.
On Nov 9th, I got a txt saying "Did you know a data plan is required for your phone? We have added an appropriate data & msging plan".
Total crap. Currently waiting for my BBB complaint to go through.
Welcome to suck!
mediamax plan?
not sure what the "mediamax" plan is, but I am on the 1200 minutes, unlimited data, and unlimited text/MMS. it was originally the $100 iphone plan back in the day.
I was able to keep it because I was "grandfathered" in from my original iPhone 2G. I kept it through my upgrade to the "pure" (POS WinMo phone) last october. Then when I upgraded to the Cap I had to resign to another "new" contract and shortly realized after the first bill they switched me from the unlimited data to a limited plan. I then proceeded to throw a "****-fit" and called customer service.
I had to talk to quite a few "managers" and gripe at them about cancelling (been a customer for over 5 years) before they gave it back to me. I had the final "best luck" calling at 7am (CST).
When we merged my G/f's account with mine last july she had the plan also but the captivate upgrade actually ended up sticking to her since she didnt originally have the unlimited.
Crappy thing is we are going to probably have to go through it all over again when we upgrade her line...and I really doubt I will be that lucky as when I got it last time they said they are getting EVERYONE off the unlimited- even at&t employees...

[Q] AT&T changed data plan. Can I get out ETF free?

Hi all,
If my question is not in the appropriate forum please move it. I can also see this question in the general section.
Situation & Question below:
Today AT&T just changed my unlimited media net data plan ($15) to the 2gb capped data pro2 plan ($25). When I first signed up for AT&T over a year ago I got the unlimited medianet plan with a normal 3g flip phone. I quickly took the 3g sim from the flip phone and began using my medianet dataplan with an Xperia x1 smartphone. Last March I replaced the Xperia x1 with an AT&T branded Backflip I purchased off of ebay. Since the beginning of my plan I have had no problems with using the medianet dataplan with my smartphones. Even when AT&T changed their data plans this summer I assumed I would be "grandfathered" in with my current plan.
Since AT&T changed my plan am I able to leave AT&T without suffering an ETF or is it within my contract that AT&T can make a change and not allow me to opt out if they notice a "mistake" on my account?
Also, how exactly would you suggest going about it if I can use this as an excuse to break my contract. I've read several articles online about it, but I would appreciate any extra experience.
1. I know I was kind of abusing a loop hole, so please spare me the lecture.
2. The 2gb plan won't work for me because I tether my netbook to my phone at least twice a day on a 1 hour train ride. (I usually use 1.5-3GB a month)
Thanks in advanced.
You might be able to get your unlimited plan back if you complain to an AT&T rep about the change of terms of service. But I suspect they finally caught on to your tethering
Dropped from my smoking fast Captivate (Darky's Raw Steel v3.0)
I got that text msg also on the 21st. It looks like tethering has nothing to do with it since I didn't even bother to tether. I see some folks are able to get their grandfathered plans back and some can't. It is up to the service rep. As soon as I find a couple of hours to call ATT service, I will be trying to get my grandfathered data plan back.
Good luck on your try.
I was a QA Supervisor in a call center with Cingular and then AT&T for years.
First thing, anytime you change phones you need to call AT&T and change the IMEI number on that line number. If you do not do this, you can have problems with your service and it CAN cause problems with billing some of the time. Not saying that has ANYTHING to do with your current issue, I'm just sharing that information with you. People think they can just jump the SIM card from one phone to the next without an issue but it CAN cause a problem. AGAIN, not saying that has ANYTHING to do with your problem and this is just a SIDE NOTE.
As far as you trying to get out of your contract without an ETF, it is not going to happen. AT&T reserves the right to change your service at anytime. This is the policy with 98% of companies these days. NOW, depending on where you are in your contract, you could be subject to a lower ETF here. I know that AT&T raised the ETF a few months ago but as it has always been, the farther along you are in your contract, the lower the fee will be. I would call them and ask how much the ETF would be right now. Also get the ETF for each month for the next say, 6 months. (just looked back at your post again and noticed that you have had service for over a year now). Since you are over one year into your contract, you MIGHT be able to get something out of this if you do not want to cancel and just pay the lower fee. Get a supervisor on the phone and BE NICE. Do NOT try to quote any laws, policies or TOS to the person you speak to. You do not work for AT&T, THEY DO. Just let them know that you are not happy with the new data plan and have been looking into changing to a different company so that you can use the unlimited data. I myself have the unlimited data plan and it is still on $15 a month. I've had it for over 3 years and have upgraded within that time. All of the phones on my account have the unlimited data @ $15 a month and all have been upgraded while using the plan. I have a feeling that they got you because of the tethering OR you have somehow allowed this change to happen while on the phone with one of the CSRs. I've seen where plans have been changed on accounts and the customer was on the phone when it happened and agreed to it. I've also seen these same customers call back later and claim they never agreed to anything. It is VERY easy to get lost in the conversation with some of these CSRs and have things changed on your account, not saying it is right for them to do , just saying it happens.
Talk to a supervisor and go from there with it. Make sure you let him know you have had the UDP for the life of the account and without it, you will be looking at a different company. He will check your account and see when, why and how the plan was changed and he MIGHT allow you to have it back. AT&T is not in the business of losing customers, use that to get what you want. Just remember, BE NICE and do not try to act like you know more than the person you are talking to (i don't care if you're talking to one of the idiots on the call floor)
You cancel your service, you are going to pay an ETF. There is no way around that. Like I said, you are far along in your contract so it will not cost you as much. I believe there is at least one company out there right now that will pay your ETF with AT&T if you switch service and use them. I can't remember which company it is but you can google search or call the different companies and ask just ask well as I can.
thanks for the great reply. I myself don't want to leave, I am going to call them to get my grandfathered data plan back if I can. I usually do call them to change the IMEI but just plum forgot to with this phone.
Thanks again
jumpdawg said:
thanks for the great reply. I myself don't want to leave, I am going to call them to get my grandfathered data plan back if I can. I usually do call them to change the IMEI but just plum forgot to with this phone.
Thanks again
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Click to collapse
You could have told me you also worked for them before I typed all of that to you as if I was talking to a rookie..lmfaooooooo I got your PM
Hope you get everything worked up man...but again..lmfaooooooo. You got me good on that one
jagpoag
Your info is on the spot for anyone reading this. I followed it to a tee and I now have my old dataplan back. So your post was not wasted on me. It had all the info I needed to get my plan back. It took no where near two hours (actually only about 20 minutes). CSR was pleasent and knew exactly what to do.
Thanks again

[Q] Upgrading from Sprint Mogul to Evo 4G

I'm not sure where to ask this, but xda-developers was my first thought. I currently have a Sprint Mogul that is aging a bit too much lately and wanted to upgrade by buying an Evo 4G on ebay, however I just talked to a sprint store employee that said that the 4G phones REQUIRE an extra $10 fee. I already have $5/mo unlimited data, and no current 4G available anywhere near here. Is this a requirement that I can avoid or should I look for a good 3G android phone?
As far as I know it's a requirement for ALL smartphones now, not just 4g, so you might as well get an Evo. I'm spending roughly $80 a month after everything which is what I was paying at Verizon for a non-data, nothing unlimited plan. I'm on a plan with my boyfriend, but it's only $10 cheaper, so with the lowest required plan for the Evo, by yourself you'll be paying ~$90-$100. I think it's worth it, but you might not.
Well, the thing is, by any definition the mogul is a smartphone. What I want to do is change phones and not tell sprint what phone it is, it would allow me to maintain my plan at its current rate, but 4G is a different service, though without the towers I don't see how they would know it had the ability. I only wonder because the sprint employee seemed to think I could do this with any non-4G phone and not increase my rates, which is what I want.
Tb0n3 said:
Well, the thing is, by any definition the mogul is a smartphone. What I want to do is change phones and not tell sprint what phone it is, it would allow me to maintain my plan at its current rate, but 4G is a different service, though without the towers I don't see how they would know it had the ability. I only wonder because the sprint employee seemed to think I could do this with any non-4G phone and not increase my rates, which is what I want.
Click to expand...
Click to collapse
I asked this exact same question a few months ago when i got an evo. The answer is yes you can, but it might be illegal since you have to clone your mogul phone onto your evo. I forget which number it is, but there's a unique ID number for every cell phone - if you can copy the one from the mogul onto the evo, you should be able to just use it without sprint knowing any better.
But i believe it's illegal to do that and was told I shouldn't ask how to do that on here since it would probably just get deleted/i'd get banned.
I finally gave in and paid the stupid $10 a month even though i never use the 4g.
btw, i also had a mogul from sprint. If it's just going to cost you $10 more a month then what you are paying now, i'd say it's worth it, even if the extra $10 month is complete BS.
I guess that answers my question, though $10 is ten dollars a month, no matter how you look at it, it's not like I'm getting any extra service from them. From my experience, however, they aren't above negotiation over the phone, which is how I got my $5/mo unlimited data.
merkk said:
I asked this exact same question a few months ago when i got an evo. The answer is yes you can, but it might be illegal since you have to clone your mogul phone onto your evo. I forget which number it is, but there's a unique ID number for every cell phone - if you can copy the one from the mogul onto the evo, you should be able to just use it without sprint knowing any better.
But i believe it's illegal to do that and was told I shouldn't ask how to do that on here since it would probably just get deleted/i'd get banned.
I finally gave in and paid the stupid $10 a month even though i never use the 4g.
btw, i also had a mogul from sprint. If it's just going to cost you $10 more a month then what you are paying now, i'd say it's worth it, even if the extra $10 month is complete BS.
Click to expand...
Click to collapse
That $10/month extra, does that include the $5/month that I pay already for unlimited data or will that stack onto it?
Tb0n3 said:
That $10/month extra, does that include the $5/month that I pay already for unlimited data or will that stack onto it?
Click to expand...
Click to collapse
not sure - all i know is if you go to the sprint site and act like you are ordering a new phone with new service - if you pick one of the older smart phones you'll pay $10 less then what you'll pay if you pick one of the newer/4g phones. You wont get anything extra for the $10 - you get the same exact plan.
wow - what a rip off - i just checked the sprint site and now they are charging the $10/mo extra even for the older non-4g phones, like the touch pro 2.
If you are on an older plan, my guess is you'll have to upgrade to one of their current plans. so lets say $70 for the 450 minute plan and you'll have to pay an extra $10 on top of that if you buy any smartphone.
That's sort of what happened to me. I was on the old SERO plan - fortunately they started offering an upgrade path for sero users. So i wound up paying a little more then what i was paying before, but still cheaper then what regular new users get stuck with. Since they made me upgrade to a current plan, i'm guessing they'll make you do the same. So the $10 charge should replace the $5 charge you pay now.
I upgraded from a Sprint Mogul to an Samsung Epic and I to had to pay the 10 dollars, But the good think I noticed about the Epic. You can turn 4G feature on and off. When you are in an area that offers 4G and turn it on the Data bandwidth is a whole lot better verses a 3G area. If you have a phone that can do both next time you are in a 4G area do a speedtest and you will see the difference in bandwidth.
You are required to have the $10 dollars a month. It doesn't stack with the $5, I just replaces it.
Sent from my SPH-D700 using XDA App

Another Unlimited Data Question

Broke my S3, and would like to upgrade to the Moto X. Unfortunately, I have the unlimited data upgrade. Our family plan has 5 lines. 1 unlimited smart, 1 tiered smart, and 3 dumb phones. I've searched and heard NUMEROUS stories on how to keep unlimited data, and read comments from people about how none of those work. I figured the XDA folks may be a bit more knowledgeable than some other forums, so I'm trying my hand here. I've heard a few different ways to do it:
1. Transfer my upgrade through myverizon to a dumb line and then upgrade. (Verizon alone has given me about 4 different answers on if this would void my UDP)
2. Find a retailer that would work things around and keep my UDP. (Found a guy, verizonchris, on a different site that said he could do this for me most likely, but he needs my billing password. Naturally, Im reluctant to give it out)
3. Transfer upgrade on myverizon, go to a store and get a upgrade voucher for motomaker, then upgrade through motomaker and it will keep my UDP.
I've heard of some others, as I'm sure you guys have, and am really just looking for some sort of verification for this from some smart peeps!
(Sidenote, I'm also going to claim the S3 on Asurion. Does anyone know what Asurion is giving people for broken vzw S3's? Heard a few different things, maybe an upgrade through that would be possible?)
Thanks!
blueice5249 said:
Broke my S3, and would like to upgrade to the Moto X. Unfortunately, I have the unlimited data upgrade. Our family plan has 5 lines. 1 unlimited smart, 1 tiered smart, and 3 dumb phones. I've searched and heard NUMEROUS stories on how to keep unlimited data, and read comments from people about how none of those work. I figured the XDA folks may be a bit more knowledgeable than some other forums, so I'm trying my hand here. I've heard a few different ways to do it:
1. Transfer my upgrade through myverizon to a dumb line and then upgrade. (Verizon alone has given me about 4 different answers on if this would void my UDP)
2. Find a retailer that would work things around and keep my UDP. (Found a guy, verizonchris, on a different site that said he could do this for me most likely, but he needs my billing password. Naturally, Im reluctant to give it out)
3. Transfer upgrade on myverizon, go to a store and get a upgrade voucher for motomaker, then upgrade through motomaker and it will keep my UDP.
Thanks!
Click to expand...
Click to collapse
4. Buy the Moto X outright and pop your SIM in.
Jacquestrapp said:
4. Buy the Moto X outright and pop your SIM in.
Click to expand...
Click to collapse
Thanks, trying to avoid that.
Sounds like you may be overthinking this, or something has changed that I'm not aware of.
You can't do anything with the upgrade available on your unlimited line. If you do, this will most likely reset your line to tiered data.
The upgrade would need to be on the dumb phone line.
You would upgrade that dumb phone's line to the phone you want.
When the phone comes, call up Verizon and activate the new phone on your line.
Double check with Verizon that the data plan will not activate on the dumb phone's line.
Enjoy your new phone with unlimited data! Too bad the person who uses that dumb phone won't have an upgrade for another couple years.
If other lines on the account have upgrades available all you will need to do is update using one of the other updates. The line yoy used for the upgrade will now have a 2gb plan but you don't activate with that line. Just put your SIM in and you will still have your UNLIMITED DATA. Hope this helped.
Sent from my SCH-I535 using xda app-developers app
MetalMan2 said:
You can't do anything with the upgrade available on your unlimited line. If you do, this will most likely reset your line to tiered data.
Click to expand...
Click to collapse
The 'new every two' was discontinued 2 years ago. The reason you get a new subsidized phone price is because you're re-entering into a contract with verizon... so it's like it's a new contract/line. You don't have credits and there's nothing to transfer, but if your contract is up, you can get the 'new' price. Unless you have unlimited data... you do that and they'll move you to a 'share everything' plan.
I've been told Costco will generally eat the cost of the phone, just to sell you one at the 'new' price and get the credit for your business. You keep the unlimited data and Verizon thinks you paid full retail. I can't confirm that plan will work for you, but many here have said that's worked for them.
Personally, I'm in the EDGE program. Pay $16-30/month more for a new device, keep my unlimited data and every 12 months, get to pick a new device. Yes, you're paying $200-360 for the phone, but A- that's not much more than the 'new' price', B- you get to keep unlimited data, C- you get a new phone every 1 year, rather than 2 years with re-entering a contract and D- you were probably going to pay that much for a phone off eBay anyway if you have unlimited data. Dunno if that makes sense for someone with so many lines, but if you keep it to 1-2 lines and really need that data (like I do), then it makes perfect fiscal sense.
beepea206 said:
The 'new every two' was discontinued 2 years ago. The reason you get a new subsidized phone price is because you're re-entering into a contract with verizon... so it's like it's a new contract/line. You don't have credits and there's nothing to transfer, but if your contract is up, you can get the 'new' price. Unless you have unlimited data... you do that and they'll move you to a 'share everything' plan.
I've been told Costco will generally eat the cost of the phone, just to sell you one at the 'new' price and get the credit for your business. You keep the unlimited data and Verizon thinks you paid full retail. I can't confirm that plan will work for you, but many here have said that's worked for them.
Personally, I'm in the EDGE program. Pay $16-30/month more for a new device, keep my unlimited data and every 12 months, get to pick a new device. Yes, you're paying $200-360 for the phone, but A- that's not much more than the 'new' price', B- you get to keep unlimited data, C- you get a new phone every 1 year, rather than 2 years with re-entering a contract and D- you were probably going to pay that much for a phone off eBay anyway if you have unlimited data. Dunno if that makes sense for someone with so many lines, but if you keep it to 1-2 lines and really need that data (like I do), then it makes perfect fiscal sense.
Click to expand...
Click to collapse
Thanks, I may look into that if I run out of options.
Has anyone ever heard of this working? Seems like a HUGE loophole if it really works.
http://forums.androidcentral.com/ve...nlimited-data-get-phone-subsidized-price.html
blueice5249 said:
Has anyone ever heard of this working? Seems like a HUGE loophole if it really works.
http://forums.androidcentral.com/ve...nlimited-data-get-phone-subsidized-price.html
Click to expand...
Click to collapse
That's a huge flaw in Best Buy's system if it works. Because the purchase of the new phone requires a re-entry into contract and VZ specifically has blocks on subsidized phone prices on grandfathered data plans. Not even GMs in Verizon stores can override it... I've tried.
So basically, you're placing a 3rd party order and because Best Buy can't send you a live sim card (only VZ can), you swap it for your current one and VZ is never the wiser. Clever, but tread lightly and quickly.. I can't imagine this flaw will remain open for long.
blueice5249 said:
Broke my S3, and would like to upgrade to the Moto X. Unfortunately, I have the unlimited data upgrade. Our family plan has 5 lines. 1 unlimited smart, 1 tiered smart, and 3 dumb phones. I've searched and heard NUMEROUS stories on how to keep unlimited data, and read comments from people about how none of those work. I figured the XDA folks may be a bit more knowledgeable than some other forums, so I'm trying my hand here. I've heard a few different ways to do it:
1. Transfer my upgrade through myverizon to a dumb line and then upgrade. (Verizon alone has given me about 4 different answers on if this would void my UDP)
Thanks!
Click to expand...
Click to collapse
I have done this many times. If the upgrade is on your unlimited data plane line, log into VZ website and transfer it to the tiered smart line. When you phone arrived, call VZ and activate on your unlimited data line.
buhohitr said:
I have done this many times. If the upgrade is on your unlimited data plane line, log into VZ website and transfer it to the tiered smart line. When you phone arrived, call VZ and activate on your unlimited data line.
Click to expand...
Click to collapse
Ive done this twice as well. I went to the store and did this. They understood what I was doing too. They didn't care. They thought it was smart. Just transfer the upgrade to a dumbline and then upgrade. Then have them activate it under ur unlimited line.
Sent from my SCH-I535 using Tapatalk 2
buhohitr said:
I have done this many times. If the upgrade is on your unlimited data plane line, log into VZ website and transfer it to the tiered smart line. When you phone arrived, call VZ and activate on your unlimited data line.
Click to expand...
Click to collapse
Just a quick update for everyone:
I couldn't update because of my talk plan. Since I claimed my broken screen through Asurion, I talked them into making a "one-time" exception and sending me a brand new S4 instead of another S3.
I'm selling the S4 and buying a Moto X. They told me they're in and out of them. I convinced them to send me a new S4 (as a "one time" exception because of my great history).
Im going to sell the S4 and buy a Moto X.
I already convinced Motorola to send me a free case and $50 off coupon. Awesome deal! :victory::victory:
Suck it Verizon!
UNLIMITED FOREVER!! :laugh::highfive:
blueice5249 said:
Just a quick update for everyone:
I couldn't update because of my talk plan. Since I claimed my broken screen through Asurion, I talked them into making a "one-time" exception and sending me a brand new S4 instead of another S3.
I'm selling the S4 and buying a Moto X. They told me they're in and out of them. I convinced them to send me a new S4 (as a "one time" exception because of my great history).
Im going to sell the S4 and buy a Moto X.
I already convinced Motorola to send me a free case and $50 off coupon. Awesome deal! :victory::victory:
Suck it Verizon!
UNLIMITED FOREVER!! :laugh::highfive:
Click to expand...
Click to collapse
Nice move! I'm jealous!
:good:
buhohitr said:
Nice move! I'm jealous!
:good:
Click to expand...
Click to collapse
Now you'll be really jealous. Since they have that $100 off sale Monday, I conned free Royal Blue earbuds and the anti-glare film out of them! I'm still gonna call back Monday to see what they're doing for the people who just ordered them too lol

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