Unable to connect with 3G (gprs) - Touch Cruise General

Hi,
i have gprs on my htc touch cruise an i see the icon 3G on today screen,but i can't connect to internet using it.i called my operator support and confim that 3G is active.I have configured the parameters manually like the operator say,nut no connection available.
Is there any solution to this problem?
Thanks.

Is the 3G icon is comes with this "+" icon ??

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