My phone has been working fine, up till last night. All of a sudden when I plug it into USB I get an error that there was a device malfunction. In dev man there's a Microsoft WPD FileSystem Volume that windows says cannot start properly, and a unknown device under USB.
I've system restored, I've power drained, I've tried on 3 pc's. Same thing. All pc's are running windows 7 64 bit.
Any ideas?
Maybe reinstalling the samsung drivers from the website. Maybe a driver got corrupted. Other than that I don't know. Bring the phone back get a new one faulty device.
Tried reinstalling drivers. Problem is I can't even reflash because I can't get the phone recognized to use the stock rom.....
if you are getting the same result on multiple PC's then the odds favor that your phone is the problem, and not the computer or drivers.
Have you tried different USB modes?
Have you tried a factory reset?
Trying the reset, we'll see. I'm desperate now. Yes, I've tried Kies and mass storage. I don't even need to select one though. (I have it set to ask) I get the error as soon as I hook it up..
Update: Reset didn't do it.
The Same thing happened to me, i tried Factory Reset but it did not work.
Good luck, I'm about at the point of giving up. I'm trying my work PC tomorrow and if it doesn't work, I'm off to the ATT store.
I called ATT cust Care, the lady did not understand what the problem was and said that i should contact Samsung rather than calling ATT to resolve the issue.
bhanuteja said:
I called ATT cust Care, the lady did not understand what the problem was and said that i should contact Samsung rather than calling ATT to resolve the issue.
Click to expand...
Click to collapse
thats some good troubleshooting right there
Driver issues, I had the same problem with windows 7. Use that usb view program and disable the htc drivers and samsung something usb bla bla drivers. Then replug and use the notifications to mount the sd card. It's hit or miss for me too.
Downloaded USBdeview?? Seems to be what you're talking about. Disabled, all samsung devices, there were 2. Plugged phone in. (I know longer get the mount options) soon as I hit mass storage on the phone though it throws the same error.
Then uninstalled the two devices, same thing. So I uninstalled ALL non HID devices, same thing. Gives me the error, throws an unknown device in dev manager, if I try to update/reinstall the driver it tells me the best one is already installed. Tried uninstalling it and reinstalling from add/remove. Same thing.
I'm thinking this is something with the device, not windows. It seems like the OS is somehow corrupted and not allowing windows to see it/load it.??? Sounds weird but 3 computers and 2 days solid of trying to fix this have gotten me no where.
Are you guys using Win7 x64 or 32?
I've had nothing but trouble with x64 and the samsung drivers. I can get the device to mount as a mass storage device if I uninstall all of samsung's drivers, and I have never been able to get the phone running in debugging mode (drivers always fail, adb shows nothing is connected). I can't even get the drivers working properly under WinXP 32bit running in vmware on my Win7 x64 computer.
The drivers work perfectly fine on my laptop running 32bit Vista, though. Installed the drivers, plugged in the phone, everything runs great.
Have not tested with a linux livecd, but I suspect it will also work fine.
I've only tried on 64 bit so far. I do have an Ubuntu box I could try it on I guess. Let's see....
Well... Nothing. I can't figure out how to get it to work in Ubuntu. Not sure it will. Honestly I just installed it and have yet to spend any time with it.
I use Win7 64 bit, tried it on Win XP but still have the same issue.
I'm wondering if it's the cable now. If I turn the phone off, then plug it in, as soon as the battery icon pops up I get the message. Nothing in DM though.
32 bit, used samsung drivers from their site, all the ones from here. As long as I get a connect once in a while I'm fine. I use my method which works for me. Oh well nothings perfect.
I grew up with rabbit ears and 4 head VCR's with bad tracking.
Yeah, unfortunatey I can't even get it to work once in a while......
Related
It works, though not made for the Captivate. Here's how to get it:
First, you will need to get .NET 4 Framework from Microsoft and install that. You will need to restart your computer after installing, so be prepared.
Go to samsungapps.com or it should be the first search link when searching for Samsung Kies using Google.
It will tell you that it's not available for the US.
Click the "Applications" tab in the upper right part of the screen.
Click "See all Countries"
Click on "Europe" then select "United Kingdom" (I did this just to make sure that whatever follows would be in English, but it may not matter)
At the bottom-center there will be a link "Download Kies" Save or Run the .exe
During installation, it will ask you what language you want. You can choose US at that point.
Phone wouldn't connect at first. I closed the program, disconnected the USB cable, then reconnected the USB cable and Windows started installing drivers. After that, I reopened Kies, selected Samsung Kies on the phone when prompted for USB connection type, and it started establishing connection with the phone. It will then show the phone's model number and your wireless phone number.
If you're having trouble after the drivers are installed, just make sure that the "MTP Application" with USB connector symbol is displayed on the phones screen. It Kies should recognize the phone and connect automatically after that.
It has a few useful features, but isn't the best phone assisting software I've used.
Thanks for this. I just wish I had it before I spent so much time getting my Outlook contacts on my phone.
I installed and ran the program before connecting my phone. When I did connect, it recognized it right away.
What kind of system did you do this on? I tried it a couple of days ago, but my 64 bit Win 7 system had no love for the Samsung MTP USB drivers.
XP, sp3
Someone posted on another topic that they had to update the .NET framework and some other stuff to get it to work on 7.
Sent from my SAMSUNG-SGH-I897 using XDA App
I tried doing it on xp sp3 as well and it always says connecting device and it won't ever connect. Tried to re-install and all that updated everything and still wont work
Why do I need Kies? (innocent tone) All I've needed is mass storage option..
After installing Kies I kept having problems with Win7 64 bit until I plugged the USB cable directly into one of the motherboard ports. Once I did that things started working correctly.
I'm using Windows 7 Starter on my netbook. It's true, you have to get .NET 4 Framework, and I'll add that to the original post.
No one NEEDS Kies, but it is nice to have if you want to back up your contacts and convert videos to play on the phone.
Dave
I've found this only connects if you're using the TouchWiz launcher.
phrebh said:
XP, sp3
Someone posted on another topic that they had to update the .NET framework and some other stuff to get it to work on 7.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Tried that too. The Kies Recovery Mode attempts to install the drivers and the Samsung Android USB Composite Device does install but the CDC Abstract Control Model (ACM) driver fails.
Any idea what that "other stuff" is that might be needed?
Tnx
this is great... but for whatever reason, when transfering music, i can't get playlists to transfer, nor some album art...
oh and i'm using it on win 7 pro x64... you do need the .net 4 framework and it will only connect while using TouchWiz :-\
Truceda said:
It works, though not made for the Captivate. Here's how to get it:
First, you will need to get .NET 4 Framework from Microsoft and install that. You will need to restart your computer after installing, so be prepared.
Go to samsungapps.com or it should be the first search link when searching for Samsung Kies using Google.
It will tell you that it's not available for the US.
Click the "Applications" tab in the upper right part of the screen.
Click "See all Countries"
Click on "Europe" then select "United Kingdom" (I did this just to make sure that whatever follows would be in English, but it may not matter)
At the bottom-center there will be a link "Download Kies" Save or Run the .exe
During installation, it will ask you what language you want. You can choose US at that point.
Phone wouldn't connect at first. I closed the program, disconnected the USB cable, then reconnected the USB cable and Windows started installing drivers. After that, I reopened Kies, selected Samsung Kies on the phone when prompted for USB connection type, and it started establishing connection with the phone. It will then show the phone's model number and your wireless phone number.
If you're having trouble after the drivers are installed, just make sure that the "MTP Application" with USB connector symbol is displayed on the phones screen. It Kies should recognize the phone and connect automatically after that.
It has a few useful features, but isn't the best phone assisting software I've used.
Click to expand...
Click to collapse
I'm on Win 7 64 bit , amazing guy , you're the best
Wow thnx a lot! finally its working for me and i have a windows 7 x64.
Can't connect.
My phone is rooted and all drivers installed fine except the MTP driver won't install.
I can choose mass storage and mount but when I choose Kies option on the phone it just goes crazy and keeps flashing MTP on the phone.
Someone posted somewhere that you need to do a factory reset but I really don't want to do that cause it will wipe all my apps and stuff.
Any other ideas?
You need to connect the usb cable with it already set to the Kies option.
My phone connects to Win7 x86 when it is in development mode and Kies registers that fact but complains that it cannot be in that mode. So I switch the mode off in the phone but now when I plug the phone in it does not even get recognized. Nothing, not even trying to install driver or a new USB device found.
What am I doing wrong?
Net 4 is installed and so are the Sammy usb drivers.
What's the point of Kies?
Hi,
I have HTC Tilt 2 and I have contacts with photos on that. Also all the photos are in sync with outlook. When I used Kies to sync my contacts it did not bring any photo? What should I do? I have more than 300 contacts..
Samsung, this is pathetic!
Wasted 2 hours of my life dealing with your stupidity.
heres the solution (problem was launcher pro):
1. grab the homeswitcher from market
2. set touchwiz crap as default.
3. reboot phone.
from then on, kies acts normally, phone gets detected normally etc etc etc.
thanks for wasting my time samsung.
edit: even after this i had probs, seems i need to reboot phone everytime i need to connect it. on first connect after fresh reboot it seems to work. goodluck. (very very very poor software as expected from samsung)
edit2: this is a bug fest! who coded this samsung? some student? jesus this soft is so bad it kills all the experience. what a piece of junk. barely works. flaky. buggy. samsung, fire your software team asap. they suck. only a true amateur can output this kind of garbage. this is below badly coded visualbasic garbage.
Seems to me you need to take your unhappy self and learn how to code. Then apply for a Job at Samsung claiming you can put their programmers to shame. IF you aren't gonna do anything about it, other than complain, you need to just STFU or get another phone.
kodea said:
Samsung, this is pathetic!
Wasted 2 hours of my life dealing with your stupidity.
heres the solution (problem was launcher pro):
1. grab the homeswitcher from market
2. set touchwiz crap as default.
3. reboot phone.
from then on, kies acts normally, phone gets detected normally etc etc etc.
thanks for wasting my time samsung.
edit: even after this i had probs, seems i need to reboot phone everytime i need to connect it. on first connect after fresh reboot it seems to work. goodluck. (very very very poor software as expected from samsung)
edit2: this is a bug fest! who coded this samsung? some student? jesus this soft is so bad it kills all the experience. what a piece of junk. barely works. flaky. buggy. samsung, fire your software team asap. they suck. only a true amateur can output this kind of garbage. this is below badly coded visualbasic garbage.
Click to expand...
Click to collapse
So I'm ready to return this phone and switch to Verizon and a Droid X
Problem 1: No matter what I try I cannot get this phone to connect to my laptop or PC I have probably spent almost 6-10 Hours trying to do this.
Problem 2: This is no where near the concern of problem one but it's annoying as hell, following many of the users advice in order to sync my contacts I used a gmail account and it synced 750 of my "contacts" while most of those 750 are worthless to me I have about 210 or so I actually need. So in order to fix this I created a new gmail account and only copied the contacts I needed as a .csv and synced now I can't get rid of the contacts from the original sync without restoring the phone or so it says.
Setup 1: Laptop Dell Lattitude D630 with Windows XP 32bit SP3 and .net frame work 4. I have tried almost everything. Tried using Kies, Updating Kies, Reinstalling Kies, Reinstalling Drivers, Tried ever driver out there, backdating and redoing it all over again etc. tried different USB Cables the closest I ever got was where it would say Connecting ( displayed in KIES ) and would eventually time out.
Setup 2: Desktop Windows XP SP3 32 Bit .net frame work 4 basically ran down the same thing on the desktop as well except for trying the original USB cable going to try that tomorrow
With both setups I can't get either to connect or even mount the drive in debug mode so I can;t even root this piece of garbage.
IS it me? Am I doing something wrong? If so call me an idiot and tell me how to fix it. I'm open to try anything at this point as this is more frustrating then using that piece of garbage Tilt 2 I had before this.
Please oh geniuses of XDA HALP!
If you have any questions please ask or if you think I left something Important out as well
This may or may not help you; however I had to get the official drivers from Samsung and not the ones that people were using - the Galaxy S drivers caused more problems for me. Uninstall, reinstall the proper drivers, reboot. Then reconnect, expand the drivers installation "balloon" and make sure the four drivers necessary install correctly. I kept having a problem with the USB Mass Storage Driver - but the second time got it.
On the phone, switching from Samsung Kies to USB Mass Storage then enabling USB Debugging and connecting directly to my machine(s) solved most of my probs. I'm using the original USB cable; but to be honest not too sure that would make a difference - just don't go too cheap - I'm also using the Nokia N810 microUSB cable without issues.
Not 100% sure that will help you, but I also had some troubles initially. Don't fret. And good luck.
I just went through exactly the same ordeal you describe with a Win XP machine.
I eventually got it to work, here's what I did:
1. I Downloaded and installed in the following order:
A. Windows Installer 4.5 ... reboot
B. .NET Compact Framework 3.5 redistributable ... reboot
C. .NET Framework 4.0 redistibutable ... reboot
D. Windows XP sp3 ... reboot
After that I downloaded the drivers from the Samsung site, installed them and prepped my phone by putting it in mass storage mode, and turning debugging on.
After another reboot, I connected my phone, waited and prayed ... and it worked. It was a rather long wait as I watched it install the drivers ... be patient.
I think the prayer is what eventually worked ...
ekasey said:
So I'm ready to return this phone and switch to Verizon and a Droid X
Problem 1: No matter what I try I cannot get this phone to connect to my laptop or PC I have probably spent almost 6-10 Hours trying to do this.
Problem 2: This is no where near the concern of problem one but it's annoying as hell, following many of the users advice in order to sync my contacts I used a gmail account and it synced 750 of my "contacts" while most of those 750 are worthless to me I have about 210 or so I actually need. So in order to fix this I created a new gmail account and only copied the contacts I needed as a .csv and synced now I can't get rid of the contacts from the original sync without restoring the phone or so it says.
Setup 1: Laptop Dell Lattitude D630 with Windows XP 32bit SP3 and .net frame work 4. I have tried almost everything. Tried using Kies, Updating Kies, Reinstalling Kies, Reinstalling Drivers, Tried ever driver out there, backdating and redoing it all over again etc. tried different USB Cables the closest I ever got was where it would say Connecting ( displayed in KIES ) and would eventually time out.
Setup 2: Desktop Windows XP SP3 32 Bit .net frame work 4 basically ran down the same thing on the desktop as well except for trying the original USB cable going to try that tomorrow
With both setups I can't get either to connect or even mount the drive in debug mode so I can;t even root this piece of garbage.
IS it me? Am I doing something wrong? If so call me an idiot and tell me how to fix it. I'm open to try anything at this point as this is more frustrating then using that piece of garbage Tilt 2 I had before this.
Please oh geniuses of XDA HALP!
If you have any questions please ask or if you think I left something Important out as well
Click to expand...
Click to collapse
You're better off with an iPhone iOS4. Getting the Droid X is just as complicated, it's just how a Android is. You got to learn to use it before it gets powerful.
On a side note, if you do what the above posters are telling you to do, then I hope you love your Captivate as much as I love mine.
Best damn phone I have ever had. Have not had one real problem with it.
But please, read through the android development stickies, there are so many tutorials you just need to follow.
Download the Drivers you need, 32 or 64 bit what ever you need.
gerbick said:
This may or may not help you; however I had to get the official drivers from Samsung and not the ones that people were using - the Galaxy S drivers caused more problems for me. Uninstall, reinstall the proper drivers, reboot. Then reconnect, expand the drivers installation "balloon" and make sure the four drivers necessary install correctly. I kept having a problem with the USB Mass Storage Driver - but the second time got it.
On the phone, switching from Samsung Kies to USB Mass Storage then enabling USB Debugging and connecting directly to my machine(s) solved most of my probs. I'm using the original USB cable; but to be honest not too sure that would make a difference - just don't go too cheap - I'm also using the Nokia N810 microUSB cable without issues.
Not 100% sure that will help you, but I also had some troubles initially. Don't fret. And good luck.
Click to expand...
Click to collapse
Can you link me to the Driver set you used? I have tried the captivate drivers, the T mobile Versions as well, along with a the generic Galaxy S drivers
Battlehymn said:
I just went through exactly the same ordeal you describe with a Win XP machine.
I eventually got it to work, here's what I did:
1. I Downloaded and installed in the following order:
A. Windows Installer 4.5 ... reboot
B. .NET Compact Framework 3.5 redistributable ... reboot
C. .NET Framework 4.0 redistibutable ... reboot
D. Windows XP sp3 ... reboot
After that I downloaded the drivers from the Samsung site, installed them and prepped my phone by putting it in mass storage mode, and turning debugging on.
After another reboot, I connected my phone, waited and prayed ... and it worked. It was a rather long wait as I watched it install the drivers ... be patient.
I think the prayer is what eventually worked ...
Click to expand...
Click to collapse
Will Give it a Try
SlimJ87D said:
You're better off with an iPhone iOS4. Getting the Droid X is just as complicated, it's just how a Android is. You got to learn to use it before it gets powerful.
On a side note, if you do what the above posters are telling you to do, then I hope you love your Captivate as much as I love mine.
Best damn phone I have ever had. Have not had one real problem with it.
But please, read through the android development stickies, there are so many tutorials you just need to follow.
Download the Drivers you need, 32 or 64 bit what ever you need.
Click to expand...
Click to collapse
I don't use Apple products, but thanks.
It's not that the Software or procedures are beyond my scope of intellect. It seems that every stickied thread I have read on here has 11 different ways of doing the same thing, and not one process works the same for everyone.
Like I said I'm not opposed to trying anything at this point or starting from scratch I just figured it would be a little bit less confusing.
I guess I assumed it would be
DL Software > Install Drivers and Software > plug in phone and magic it works haha.
So far I love the phone besides the fact that it had an SMS error the other day and Deleted all of my texts, the audio jack has become flakey, and the gmail app has consistent errors. OH and I'm missing text messages from people
Drivers are here: http://www.samsung.com/us/consumer/...ATT/index.idx?pagetype=prd_detail&tab=support
Battlehymn said:
Drivers are here: http://www.samsung.com/us/consumer/...ATT/index.idx?pagetype=prd_detail&tab=support
Click to expand...
Click to collapse
Thanks wanted to be sure, I had tried those on the laptop, I will try them tomorrow along with the other suggestions. Wish I had an office job like I used to then I would screw with it at work.
To fix the contacts, turn off the contact syncing, dowload Contact Remover from Market, run Contact Remover and select all contacts then delete. Now you can turn contact sync back on and you should be all set.
Sent from my SAMSUNG-SGH-I897 using XDA App
you could try simpler first - try to connect without Kies;
1. Phone ->settings->applications->usb settings -> ask on connection
2. Install drivers - I installed the AT&T captivate drivers, then the Samsung Drivers
3. Connect phone - if the screen is unlocked, you should see an option for which USB setting you want
4. Pick Mass storage
5. You should see one or two new drive letters on your machine (internal and SD card if you have one)
6. Pull down notification bar on phone, click USB, use for files, Mount drive
This will validate that you have the drivers installed without doing everything else that is involved with .Net stuff
You really only need the Captivate AT&T drivers for this part to work.
I have 2 XP machines and I have full functionality without installing Kies.
I probably tried everything as well..... if not more, but kept trying on my Win 7 64bit.
Don't know of which step finally worked but in using the updated version of Kies (Kies_1.5.1.10074_2_6), Samsung cable (non-motherboard port?), Samsung official 64bit USB drivers, unmounting External SD, setting Captivate to "ask preference for USB", and a final deep breath.
I ended up copying the Samsung USB driver folder to an easy to find location (desktop) and while in Kies(probably not necess.) I opened Windows device manager and asked each device error message to search that folder for correct driver one by one. It finally worked. I used Kies for Outlook Contacts, selected and used Media Center for music(had to remount SD before it would be recognized). Haven't used, but tried mass storage, modem(tether) and they were correctly recognized. Good luck!
What finally did it for me, after getting all the drivers to install with the phone in debug mode, was to set it to always ask on connection. It refused to install the mtp driver if I just set it to mass storage and left it there. I have no idea why, as mass storage is what I click when it connects, but it seems happier this way.
Sent from my SAMSUNG-SGH-I897 using XDA App
I had problems with kies and launcher pro. Had to switch back to original launcher for kies to work. Haven't tried in awhile.with both programs getting updates, it may be fixed now. My .02.
Sent from my SAMSUNG-SGH-I897 using XDA App
I had the same problem. .. actually I still have the same problem, however, there are ways to root and enable sideloading without ever hooking up to the computer. Try that out. If you can't find out how to do it, let me know and I'll do a write up.
Rooted Capivate Galaxy S
naplesbill said:
To fix the contacts, turn off the contact syncing, dowload Contact Remover from Market, run Contact Remover and select all contacts then delete. Now you can turn contact sync back on and you should be all set.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Thanks Will do this today.
everything else I will try tonight and let you guys know how it goes I will do it on both my laptop and on my PC at the same time.
Thanks so much for all the suggestions guys
I had the same problem with launcher pro, no matter how I tried to connect, unless I was in debug. Switching to the always prompt or whatever took care of that for me.
Sent from my SAMSUNG-SGH-I897 using XDA App
i knw this isnt really helpful but dont throw it out the window send it to me hehehe
I just tried the older cable that was party to all the unsuccessful Kies attempts and got the same error. Tried Samsung cable.....no issues. Odd because that same cable worked fine for EVO 4G and a Motorola device and Moto Phone Tools.
Could be fluke?
Well first off I want to thank everyone for the words of encouragement. I was able to finally get the phone rooted. not 110% sure how I did it but it's now done.
My second issue is now getting Kies to work, all it does is sit there and say connecting device
Thanks again everyone
I just got my Captivate last Friday. Hadn't done anything complicated with it, basically I just used "Unleash the Beast" to root and sideload the thing. Ended up with some sort of weird permissions issue going on with the SuperUser app that had been installed with it, I was getting permission request loops. So I used Odin to reset it. At this point there wasn't anything really wrong, USB worked and the device appeared to the computer. So I just rebooted the Captivate into download mode using adb reboot download and went on.
So later on I grabbed SuperUser 2.3.4(?) or whatever the latest one I found online was, loaded that to do adb pull /system/apps since I realized that Unleash the Beast just deleted everything and I honestly hadn't even seen what it removed yet on the phone itself besides the list on the web site. So after the backup I odin'd again and then grabbed the files from SuperUser 2.3.4 replaced the existing files in Unleash the Beast with it. Actually ended up working perfectly for a while.
I'd used the phone for a few days, no issues, finally got my 16GB SD card from my Raphael and inserted it, had been downloading apps left and right. Well all of a sudden the phone seemed to have it's USB stop working for anything but charging. I recall plugging it into a charger or computer when I first got it and it would ask if I wanted to mount the SD cards for use, then I would just see the battery indicator charging. and I'd toggled developer usb a half billion times trying to get access and fix it.
The computer didn't see it, device manager didn't even flinch(Win7 x64) like it normally does when you plug in and unplug a USB device. Tried it with another computer and same issue. So I rebooted into recovery mode and tried that, the first several times around nothing was detected. Well my finger slipped and ended up hitting the Clear user data and cache option in the recovery mode.
At this point when it boots up, i still dont have usb access, I'm stuck in a force close loop, I can't install apps, can't seem to get it to reboot into download mode via the key commands, and installing apps is impossible since browser and market crash on start.
I've spent the night rebooting and trying to get into download mode for odin, I used to be able to get into recovery mode everytime I tried, eventually I started to see an "uknown device" show up in device manager, which I googled some info from it and all I could tell was it was Microsoft's dummy driver for devices that couldn't be found. Another weird response, it seems to be beginning to hang on the charging battery thing from time to time now.
At this point, its been under a week and I'd trade it in. Except the thing is with enough struggling you can see the apps installed. Most of them were removed but Market Access and Superuser are still in the apps list, and I'm worried about AT&T spotting that, figuring out what I've done and rejecting the claim.
just under half the time now, it boots, the other over-half of the time I get the spinning "battery loading" icon that shows up before the battery thing gets loaded, but not spinning. It pops up, and disappears, from time to time goes to show me my battery status instead of booting, even when not plugged in.
I'd like to think I haven't tried everything? quite obviously i can't run update.zip files from my 16gb sd card since it gets mounted at /sdcard/sd, and I've lost the file browser to move anything around. I've tried rewiping but that doesn't do a thing.
I hadn't gotten to the rom manager stuff yet since I wasn't planning on playing with roms if at all. and at this point that doesn't appear to be an option anymore.
Any suggestions? I was getting to continuing to reboot it till the battery thing comes up 100% of the time then goto ATT and see what they say.
So long that you can get to download mode you SHOULD be good. When you plug in the usb..you need to pull the home dropdown..select usb and tell it to mount. I may be telling you what you already know but download mode is hold both volume buttons from the battery screen...one black screen...att screen...black screen and release pwer but hold buttons. I had problems with this so what I did was unplug the usb...volume buttons...hold power and see att boot screen...(plug in usb)...black screen...att boot...black screen and release power til u see download mode. You can use Odin and set back to stock from there normally.
If the PC is showing unknown device..you are kind of stuck til you fix the driver issue. Maybe remove and reinstall or something not sure on that but that's the first order of business. Go to the dev forum and try reinstalling from there. (One click Odin downloader has teh drivers)
If your phone boots or can get into recovery or download mode you are ok. I ran into the problem where I couldnt even power it on.
Well by now I know that download mode is the holy grail to get things fixed. Recovery mode, I used to be able to get to, but didn't show up. I'm wandering if somehow my USB port got shorted or something.
The drop down option to make it mount is why this all began, it disappeared and never came back.
Trying your steps specifically, first couple times would just end up back at the battery screen. I eventually ended up at recovery mode. Did I end up at recovery mode for releaseing early or late?
I've reinstalled the Captivate drivers a couple times now and tried clearing all past installs of it. Still unknown device. At the moment I have it in recovery mode, so I've rebooted my tower into Ubuntu(Which has the sdk, but never tested with it). Since I've kept reading that Linux doesn't need drivers. Well ./adb start-server and ./adb devices still show nothing...
I can grab a fresh computer that never connected to this thing to try, but I'm kinda doubting it will do this trick at this point. I'll download the odin w/ drivers on it and try that.
hmm.... just ran over to one of the computers here that had absolutely nothing to do with android on it, no drivers, no sdk, no software, nothing.
Went to
[STOCK ROM] Odin3 One-Click Downloader and Drivers(new user=no links)
Downloaded the Windows X64 drivers, installed and rebooted
Plugged the phone in after it rebooted and I'm getting
Unkown Device, I'd pull some info from the Device Manager, but all it is reporting is scewed due to it being a usb device and Windows installed dummy drivers.
All I've got left for testing is my brother's Win7 x32 laptop, granted all I've been able to try with here has been x64 so far. Also on the first computer I was doing all this with. The drivers DID work, they WERE installed and functioning. Previously I could ADB to my hearts desire and I've used odin before. I used the same USB port, used different USB ports, tried different cables.
I had some strange issues on mine. When I would try to go to download mode. All of my USB stuff (KB and mouse) froze up and I had to plug in via PS2. I had the unknown device issue and Not sure how I fixed it. I downloaded and installed the Samsung Kies program and I also downloaded the driver. Ultimatly after banging on it for a bit it worked..not a Unknown device but it was some king of...Gadget Driver or some stuff was messing with me. Try installing Kies and see if that does anything...also make sure you remove the drivers before installing. It acted really squirrly to me too tho. From what you say..it sounds like a borked driver. Im on 32bit XP and took it home to my 64 Vista and got it working whne the 32 was jacking me around.
Just had a chance to try with Kies real quick, I'm not so much thinking i killed my drivers but that somehow the cell phone changed it's id calls. I'm going to give it a shot with kies on a fresh Vista x32 system at work. I still can't seem to get it into downloader mode, but I'm getting more consistent with Recovery and getting the thing to boot back up. If I consider the Battery screens to be your blank screens then I can get it to go recovery or "normal" boot. But still can't seem to get download mode at all.
Up until recently, I didn't get Unkown device showing up even when the system was in "normal" boot. Before, originally it would only show up in device manager in recovery mode, and then it would be the unkown device.
Just out of curiosity could you spare the driver specs for your setup so I can compare? Like Date, Version, and any Hardware IDs? I'm wandering what hardware IDs this thing is giving off since windows wont show me.
Well not sure what suddenly happened. But after enough reboot--attempts, recovery mode is finalyl appearing on my office computer as SAMSUNG Android USB Composite Device. Win Vista x32, only installed Kies and download SDK(speaking of, adb still doesn't see devices). Just finished redownloading odin(wish i'd had a thumbdrive on me when i was at home) and am about to see if I'm going to be lucky by vista somehow.
If you still keep having issues find a way to short the phone out and tell at&t that the phone just got really hot and then turned off. They should replace as a bad unit and get you hooked up with a new one.
Sent from my FroyoEris using XDA App
jonscapri said:
If you still keep having issues find a way to short the phone out and tell at&t that the phone just got really hot and then turned off. They should replace as a bad unit and get you hooked up with a new one.
Sent from my FroyoEris using XDA App
Click to expand...
Click to collapse
Well that thought has occured, that and magnets lol
I think i might have found a clue to the cause. I think it was tied to the whole usb thing. When it appeared to show up at all first time around, i had tapped the menu button while in recovery. And the natural way I'd been holding it applied just a little pressure on the usb cable. Well I got the phone to finally show all the notifaction tab options for debug and storage when i held down the usb plug in the phone down a little bit. I'm guessing that the pins for power are fine but maybe the data pins, or maybe one of the data pins is loose and thus it's an unkown device since it's not responding correctly.
I didn't have time to finish trying to fix it at work, and i'm stuck in class now. I'm'a see if i can get admin access on my terminal here and download everything while the teacher does his orientation. Otherwise i think i can fix it once i'm home now.
=====EDIT=====
Well getting the phone into Download Mode was a bit easier with Ubuntu via ADB since I don't have to wait for Windows to load the driver. Then just rebooted the box into windows for Odin. Long painful story short, I didn't setup Rom manager to be able to undo my changes when the USB port went bad/inconsistent and didn't expect those changes to complicate the recovery without USB. So I'm making sure it's a rather provable issue and going down to ATT with it. 7 Days from receiving the phone, and I'm goin in for an exchange due to bad USB. Funny.
After spending my entire Saturday trying in vain to get my win 7 laptop to recognize my captivate I've decided I need to reach out for some help.
Right when I gore my phone, without too much hassle I did the superoneclick root via my pc with great success. Did the lagfix after that and all was well. Go me right?
I used my phone for a little bit and decided that it was time to but sonera music and pictures on it. This is where it all went wrong.
For background, I have done up to this Point: tried both driver sets that are floating around (and exe and the version most often linked to in help threads with a simple setup file), Ive tried kies, I've tried going into device manager to manually locate the divers. Nada.
At this point the drivers with the setup file will no longer install because the install of the exe screwed up at some point. Windows is only showing the device as us composite hub or as a unknown device. I can sometimes get it to say Samsung android usbb device but it shows that it is in error and it still wot see the phone. Someone else asked me if I had used the mount option when I comes up in my notifications bar which I haven't because it never gives me the option. I've tried disabling launcherpro, undoing the root, undoing the lagfix, formatting and wiping user data on the phone, still nada. I've tried all usb modes. Nada.
First things first, can someone explain to me exactly what I should do in device manager to get the drivers in order? I'm pretty sure this is the root of my problem. Any idea on how to get rid of the erroneous drivers that are causing the driver setup to fail?
Any help would be great :S
Need to try and manually remove three old drivers, then try and re install. Id suggest using the ones design gears posted on his one click back to stock post
Sent from my SAMSUNG-SGH-I897 using XDA App
I snipped this from one of my old posts in the Vibrant section...
For those of you having a problem with Windows 7 recognizing your Vibrant ... here is how I fixed it on my system.
*Note: You do not need to load any special USB drivers for your phone to be recognized in Mass Storage mode in Windows 7.
*Warning: You follow these instructions at your own risk ... no screaming at me if you try it and something gets screwed up!
1) Navigate your way into the Device Manager / Universal Serial Bus Controller
2) Uninstall the device(s) "USB Root Hub" (My system had 2 listed)
3) You will lose mouse and keyboard control (because you just removed the USB Hubs)
4) Reset your PC and allow Windows to boot normally.
5) Go back to the device manager and wait for all of the "!" marks to go away as windows re-installs the USB Hubs and reinitializes all of your devices.
6) Make sure your Vibrant is in mass storage mode and has USB debugging OFF
7) Plug in your Vibrant via the USB cable and be amazed as windows recognizes your device and assigns the drive letters. After you select the mount option on your phone you will have normal access via windows explorer.
Hope this helps some of you out there !!!
~Stresa
Sent from Samsung Vibrant
thanks for the good responses guys but both of those have failed. Odin cant even see my phone, same issue with superoneclick root. I even just tried on an enitrely different PC and got the same "device could not start" message.
tried deleting all the drivers for the USB devices. nada. still no connection
Subrock said:
After spending my entire Saturday trying in vain to get my win 7 laptop to recognize my captivate I've decided I need to reach out for some help.
Right when I gore my phone, without too much hassle I did the superoneclick root via my pc with great success. Did the lagfix after that and all was well. Go me right?
I used my phone for a little bit and decided that it was time to but sonera music and pictures on it. This is where it all went wrong.
For background, I have done up to this Point: tried both driver sets that are floating around (and exe and the version most often linked to in help threads with a simple setup file), Ive tried kies, I've tried going into device manager to manually locate the divers. Nada.
At this point the drivers with the setup file will no longer install because the install of the exe screwed up at some point. Windows is only showing the device as us composite hub or as a unknown device. I can sometimes get it to say Samsung android usbb device but it shows that it is in error and it still wot see the phone. Someone else asked me if I had used the mount option when I comes up in my notifications bar which I haven't because it never gives me the option. I've tried disabling launcherpro, undoing the root, undoing the lagfix, formatting and wiping user data on the phone, still nada. I've tried all usb modes. Nada.
First things first, can someone explain to me exactly what I should do in device manager to get the drivers in order? I'm pretty sure this is the root of my problem. Any idea on how to get rid of the erroneous drivers that are causing the driver setup to fail?
Any help would be great :S
Click to expand...
Click to collapse
kies or mass storage?
for kies debugging in settings>aplications must be disabled. i dont remember what works better ask on connection or to have connection type preset in settings>applications>usbsettings. im on froyo which works a million times better, kies on jf6 was like a 90% fail rate. it just didn't work for me.
for mass storage you need to mount the phone from a message in the notification bar, even if it asks the connection type and you tick mass storage it will not be mounted, you still need to mount from the notification bar.
you can also mount the sdcards from the notification bar in debugging mode which bypasses the connection type setting in settings>applications>usbsettings.
i tend to leave debugging on in case i need adb to fix my phone, i only turn it off to use kies which is useful to fix my contacts when i have multiples (it's alot easier to fix 200+ contacts on a computer screen using a mouse and keyboard), or install an update if i choose to run the phone stock.
tried in every combination of modes, cant get it connect any possible way. I also dont get the option to mount it from the notification bar so perhaps I have a hardware issue.
Are you using the stock usb cable? I've had problems with some but not all generic cables.
Sent from my SAMSUNG-SGH-I897 using XDA App
may not be what you want to hear
I actually had a similar problem, though not the same. My phone charges and I can use mass storage without issue, but I could not get Odin One Click updaters to ever "see" my phone. I tried every USB port on my box, tried several different driver sets (including the ones DG recommends). Eventually, I tried on a different computer. Odin saw it fine, updated no problems, first time out of the gate.
I know, I know, not everyone has access to two computers, and furthermore there "should" be no reason it can't work on a particular one, but for me, short of formatting my PC and reinstalling OS, I tried everything else I could think of.
Good luck, either way!
post moved to new thread
I don't think there should be a logical reason as to why this would ever work, but Windows (and computers in general sometimes) has a tendency to surprise me like that... but what if you try removing the drivers by whatever automatic means you are provided with, and then check and remove them manually (if necessary), and finally run CCleaner or some other program with registry cleaning capabilities to give your PC that last little enema.
Then use DG's drivers and install them in whatever way he recommends (been a while since I installed the drivers). That's really all I can think of on the PC side... maybe putting a cheap little USB hub between your phone and your PC if you have one laying around as another mostly futile attempt.
Fair warning, it is possible for CCleaner to mess up your PC... any program that messes with the registry can potentially do so. I've never seen the program cause harm, but it is possible.
I've had the same problem with my Crappy from day one. I still somehow got SuperOneClick to Root my phone through multiple attempts. But if all you need to do is transfer files from your phone to PC, and vice versa. I would recommend Android Sync Manager. It can read most of the file systems in the phone, and transfers at a decent speed.
same here
One of my PCs recognizes Cappy with the same cable, OS, drivers. Other one doesn't.
So I ended up using "ADB Wireless" from Market. It works pretty good, slower than USB, but works.
Also - if you are willing to make your PC work - try fresh reinstall of Windows 7SP1 and disable driver update from Internet.
Since your just trying to put music and pictures on the phone, try Kies Air from the market. Install it on your phone then you can transfer files wirelessly with the browser from your computer.
USB Cable
gbrown2036 said:
Are you using the stock usb cable? I've had problems with some but not all generic cables.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Definitely check the USB cable. I had this exact issue before. I checked drivers, did a bunch of un-installing and manual installing of drivers. Finally I tried my stock USB cable and all worked perfectly!
I may have found one more thing you could try...
After trying EVERYTHING I could find here on XDA, as well as across the web, I still couldn't get my S3 to connect to my computer. While trying to get mine to work, I discovered that my husband's S3 connected just fine, nixing the thought that it was computer related. I exchanged mine for a new phone, got it home, and it still didn't connect.
Several hours of troubleshooting later, I had it narrowed down that it worked immediately after a factory reset (while still connected to the computer), but BEFORE the setup wizard got to the Backup Assistant (where it was no longer visible in My Computer). SO, I reset it again, skipped out of the setup wizard as soon as I could, and bada-bing! It works! I discovered after the fact that my husband (whose connected so beautifully from the get go) had backed out of his setup wizard during initial setup, so it definitely could be more than just a one phone fix.
I'll be the first to admit that I'm a total newb to pretty much everything in this forum, so there may be a more knowledgeable person who could be able to pinpoint exactly why the setup wizard would prevent the MTP driver from working properly. At this point, I'm just happy it works, and wanted to put this out there in case there may be anyone else at their wits end.
I had to install kies before it worked properly for me and now i still have to plug in phone then unplug and plug back in before pc see's my phone.
Sent from my SPH-L710 using xda premium
jbadboy2007 said:
I had to install kies before it worked properly for me and now i still have to plug in phone then unplug and plug back in before pc see's my phone.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Yeah, installing, uninstalling and re-installing Kies did nothing for my phones (first or second). I tried it all -- different usb ports on the computer, battery pull, reboot the phone, reboot the computer, install the drivers, uninstall the drivers, try it with usb debugging checked, try it all again with usb debugging unchecked, with an sd card, without one, with a sim card, without one, factory reset not connected and then factory reset connected. Even tried it all again on a separate computer running Windows 7 vs Vista. Finally, in the middle of a factory reset, I saw the magic words "Installed Successfully", but then it stopped working after I finished the setup wizard. Again, I have NO idea why the setup wizard would cause it not to work, but that was what I had narrowed it down to. I'm just glad to have it working!
Verizon Galaxy S3 USB Solution for Win 7 32bit
Micheliu said:
I may have found one more thing you could try...
After trying EVERYTHING I could find here on XDA, as well as across the web, I still couldn't get my S3 to connect to my computer. While trying to get mine to work, I discovered that my husband's S3 connected just fine, nixing the thought that it was computer related. I exchanged mine for a new phone, got it home, and it still didn't connect.
Several hours of troubleshooting later, I had it narrowed down that it worked immediately after a factory reset (while still connected to the computer), but BEFORE the setup wizard got to the Backup Assistant (where it was no longer visible in My Computer). SO, I reset it again, skipped out of the setup wizard as soon as I could, and bada-bing! It works! I discovered after the fact that my husband (whose connected so beautifully from the get go) had backed out of his setup wizard during initial setup, so it definitely could be more than just a one phone fix.
I'll be the first to admit that I'm a total newb to pretty much everything in this forum, so there may be a more knowledgeable person who could be able to pinpoint exactly why the setup wizard would prevent the MTP driver from working properly. At this point, I'm just happy it works, and wanted to put this out there in case there may be anyone else at their wits end.
Click to expand...
Click to collapse
Well, after reading about a dozen posts and so-called fixes. It all boiled down to uninstalling the Samsung Driver & Kies (if you installed separately). This def works for Verizon SCH-I535 Galaxy S3 16MB with 4.0.4 load.
1. Uninstall Kies, Uninstall Samsung Driver, reboot. Reboot your phone just to be safe.
2. On your S3 select Settings-->Developer-->Enable USB Debugging (hit ok at the prompt). Don't tweak anything else here. You MUST have the Debugging turned on for phone to connect to PC.
3. Plug-in the Samsung USB cable to PC (there was some discussion on which USBs work and which don't ... so you can try different USB ports if #4 fails to work below)
4. Windows will then install whatever driver(s) it needs and whala, you can now access your S3 via Explorer...it will show up as a phone, not an actual drive.
Hope this helps and saves you the time and frustration I experienced. I never saw the little USB icon on the S3 until I wiped all the Samsung and Kies drivers from my Win 7 system & enabled debugging on phone. So the issue lies with Samsung and their crappy Kies tool...their driver does not work for S3 (i.e., the standalone download that Version posts on their site). Go with the Windows Update driver (which is auto) and you should now be able to connect via USB to your S3. Again, this works for Win 7 32bit with Android 4.0.4.
-Cheers!
I have an old pc running xp. Nothing worked until I installed kies on both the phone and the pc. YMMV.
Sent from my SCH-I535 using xda app-developers app