Samsung galaxy support line - Captivate General

I just got off the phone with Samsung galaxy s support and they said they did NOT know about the GPS issues on the Samsung captivate. I think we should get as many people to call as possible. Here is the contact information.
1888-987-4357
Edit for user keyboard errors.
Sent from my SAMSUNG-SGH-I897 using XDA App

Jreitnauer7 said:
I just got off the phone with Samsung galaxy s support and they said they did know about the GPS issues on the Samsung captivate. I think we should get as many people to call as possible. Here is the contact information.
1888-987-4357
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
I'll call later. Do you know what their business hours are? Specifically Pacific time?

No I don't. Sorry. I forgot to ask
Sent from my SAMSUNG-SGH-I897 using XDA App

on the phone now, good idea.

Hmmm
I have been trying to call that number, and when I get to the customer service rep, it automatically disconnects. I even tried on a landline. Straaaaaaange.....

JDM9499 said:
I have been trying to call that number, and when I get to the customer service rep, it automatically disconnects. I even tried on a landline. Straaaaaaange.....
Click to expand...
Click to collapse
I waited on hold about 20 minutes for a specialist, after being told by the initial chick that I needed to talk to an android person. I finally had to hang up, work phone was ringing

I'm on the phone with them now, holding for a Level 3 tech. The first girl had me go into camera and turn on geotagging for some reason. This is after I told her I'm having issues with the GPS locking on. lol
------------------------------------------------------------------------------------
Level 3 tech suggests there might be a problem with GPS sats or it could also be the phone, but there is no way to troubleshoot so he recommends power cycling by removing the battery and SIM for 30 seconds and putting them back in.
Do they just make random stuff up?? haha. This is complete bs

Related

Speakerphone now automatically on?

I've had this phone since the end of Feb and it has never done this. This past weekend, my wife and I, were over at a friends house and we kept getting pestered on my phone by an idiot who wanted to start stuff with us. Point is, during that time my phone was passed to 3 ppl besides my wife and I. One of them, not my wife, pushed something and now all calls are through the speaker. Do any of you know how to keep the speaker from coming on everytime I make or receive a call or where the setting is to keep it from doing that? My phone is bone stock and non rooted. I have searched, read the manual cover to cover, and looked through all the settings with no answer. It is extremely annoying to have to shut the speaker off everytime I go to make or receive a phone call. Prior to this weekend it was never like that. Any help to resolve this will be much appreciated.
Sent from my Inspire 4G using XDA App
Any ideas?
Sent from my Inspire 4G using XDA App
ZeroRilix said:
I've had this phone since the end of Feb and it has never done this. This past weekend, my wife and I, were over at a friends house and we kept getting pestered on my phone by an idiot who wanted to start stuff with us. Point is, during that time my phone was passed to 3 ppl besides my wife and I. One of them, not my wife, pushed something and now all calls are through the speaker. Do any of you know how to keep the speaker from coming on everytime I make or receive a call or where the setting is to keep it from doing that? My phone is bone stock and non rooted. I have searched, read the manual cover to cover, and looked through all the settings with no answer. It is extremely annoying to have to shut the speaker off everytime I go to make or receive a phone call. Prior to this weekend it was never like that. Any help to resolve this will be much appreciated.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
You could try emailing the HTC support site. They resolved a similar issue with me in a day, in that case it was volume always at max during a call when I had a head set on with no volume control, along with a strange status icon. I had inadvertently selected a buried setting that is for the hearing impaired. No one on this forum helped after two days so gave HTC a shot at it, and they came through.
Ok, Kool. I'll try that, thanx.
Sent from my Inspire 4G using XDA App
What was the fix for this? My phone is doing this too! It is annoying...Help!
I had that same problem, but I fixed it by flashing another ROM.
coletrain6000 said:
What was the fix for this? My phone is doing this too! It is annoying...Help!
Click to expand...
Click to collapse
Called HTC and they wanted me to factory reset my phone. I told them I couldn't do it right then and would do it later in the evening. They said before I got off the phone with them, if a reset didn't work to call warranty and get it exchanged. Well, before I could perform the reset, my phone surprisingly stopped doing it. Dunno what corrected it but was glad it was gone. A couple days later, it returned for only 3 phone calls. What I figured out was that it is connected with the car panel app. You need to use an app like Watchdog, which I got the free paid version when it was the daily freebie from Amazon, find the Car Panel process and "kill" it and it will stop. When you close it out it just goes to the backround. You need to close the process to get it to stop. I am gonna call HTC back and let them know how I corrected it, so people who dont come to forums like this one and calls HTC they have a solution other than a factory reset.
Sent from my Inspire 4G using XDA App

[Q] Calls garbled / no audio?

Ok we have 2 Infuses at my house and both are getting some king of call garbling. My mothers phone garbles very often and will only work if she hangs up and tries again. My phone on the other hand does the same thing with the added bonus of sometimes having no sound at all when the person picks up. So, is this a common problem or what?
I would like to add that some times the garbling goes both ways so that I hear the distortion on my phone when she calls (I mean this distortion is not related to our voices, ittl just happen by itself prompting a "did you just hear that?"
Thanks for any help you guys can give me, Im starting to wish I could still return it for another phone.
Is your sim card new?
Sent from my SAMSUNG-SGH-I997 using xda premium
Sure isnt. I havent had a problem on my backup phone.
Weird. No problems like that - the only audio problem I've seen reported any time recently is the Hellraiser first-call bug - but that only applies if you're running a Hellraiser ROM.
Really sounds to me like something is funky with your local towers... Maybe something the Infuse specifically doesn't like.
What was your backup phone? You never know, getting a new sim may help.
Sent from my SAMSUNG-SGH-I997 using xda premium
Network issue, just because another different model phone doesn't have the save issue means nothing. Your backup device could be GSM only for all we know while the Infuse uses WCDMA priority and GSM as a backup.
A SIM swap won't do anything unless you were getting no signal at all. Call at&t and report it, they'll most likely file a service request and send an engineer out to check it out.
Being that I used to be in telecommunications for T-mobile, this was a frequent issue I dealt with.
Sent from my SAMSUNG-SGH-I997R using XDA App
Thanks for that advice, Ive been pushing her to call in but shes far too lazy. Ill do it for my phone and see what happens.

People that have cracking/popping/static issues. I have a question.

What hardware version do you have? If you remove the battery there is the white sticker with all the numbers on it. There is also a set of numbers that tells which hardware version it is. its usually a set of two numbers separated by a period (.) ex. 11.04 or 11.11 or 12.01, you get the point.
I read a post about hardware versions 11.05 and below having this issue. I've had 3 DCs, (11.04, 11.05, and 11.11) and my current one, the 11.11, has no issues whatsoever. No dropped signal, no cracking/popping/static, no issues that require me to cycle airplane mode on/off, etc. So let's hear it.
AnUnseenHope said:
What hardware version do you have? If you remove the battery there is the white sticker with all the numbers on it. There is also a set of numbers that tells which hardware version it is. its usually a set of two numbers separated by a period (.) ex. 11.04 or 11.11 or 12.01, you get the point.
I read a post about hardware versions 11.05 and below having this issue. I've had 3 DCs, (11.04, 11.05, and 11.11) and my current one, the 11.11, has no issues whatsoever. No dropped signal, no cracking/popping/static, no issues that require me to cycle airplane mode on/off, etc. So let's hear it.
Click to expand...
Click to collapse
I called Verizon warranty about this issue and they replaced my phone with a nexus
Sent from my Galaxy Nexus using xda premium
ztkryan said:
I called Verizon warranty about this issue and they replaced my phone with a nexus
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I did the same thing. They sent me a nexus as well, but i have signal and connectivity issues with it. Sitting in one spot, it will go from 4 with 4G to 0 bars with an X. Where with my DC, i kept 4 bars and 4G in that same spot. I have both, a DC and a GN. It seems like the connectivity issues with the GN is a big/common problem unless you get the 1% that isn't defective. I've never had as issue with signal/connectivity with any of my DCs, just the static/popping, with the exception of my current DC.
I'm calling in the morning to complain about my popping and squealing... I hope I get a nexus....!!!!
Sent from my SCH-I510 using XDA
I have a DC that is 11.05. I don't get the squeal, but I do get the static and popping. Do they replace it right at the verizon store, or do they send out the replacement?
I have one that's 11.05. I didn't notice the squeal pre-FP1 because I use mainly bluetooth for calls. Since loading FP1 (and Eclipse 2.0), I've noted the wonderful squealing noises in calls, including once or twice through bluetooth, though that seems exceedingly rare.
Just got off the phone with Verizon... my galaxy nexus is now in the mail... I talked to a representative for about 2 minutes and he diagnosed the problem as a speaker issue...? Lol. I'm thinking his quick response may have to do with the 4 other LTE devices on my account... and the 280 dollar bill I pay every month!!! Lol... man o man... this was my very first smartphone and I do love it but, I'm not gonna lie, its not that hard to part ways with it for a nexus... by the way, my hardware version for the charge is 11.05
Sent from my SCH-I510 using XDA
I got an 11.07 version anybody else? I get small amount of cracking, but not too loud. Anybody get a replacement with that version?
Sent from my SCH-I510 using xda premium
stebomurkn420 said:
Just got off the phone with Verizon... my galaxy nexus is now in the mail... I talked to a representative for about 2 minutes and he diagnosed the problem as a speaker issue...? Lol. I'm thinking his quick response may have to do with the 4 other LTE devices on my account... and the 280 dollar bill I pay every month!!! Lol... man o man... this was my very first smartphone and I do love it but, I'm not gonna lie, its not that hard to part ways with it for a nexus... by the way, my hardware version for the charge is 11.05
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
I emailed support earlier after posting in this thread (and realizing I'd started having the issue on bluetooth as well as handset/speakerphone). I'm hoping for the same result. It's been a great phone for me, without a doubt, but if I can get away from the squeal and get a Nexus at the same time, I'll jump on it in a heartbeat.
I have version 11.04 and I have NEVER had any cracking, popping, or hissing. My charge only drops data when it's obviously in a low signal environment, and has been much improved since the introduced GB.
Sent from my SCH-I510 using xda premium
I lost my popping and cracking somewhere along the lines. Do they make you do anything with your old phones? Like returning them? Because I wonder if you would want to go back to stock before hand. I thought rooting voided the warranties.
Tazer2death said:
I lost my popping and cracking somewhere along the lines. Do they make you do anything with your old phones? Like returning them? Because I wonder if you would want to go back to stock before hand. I thought rooting voided the warranties.
Click to expand...
Click to collapse
It does you have to go back to stock before you return the phone to Verizon
Sent from my Galaxy Nexus using xda premium
ztkryan said:
It does you have to go back to stock before you return the phone to Verizon
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Definitely.... lol
Sent from my SCH-I510 using XDA
Mine is 11.04
I have had occasional, very loud squealing during phone calls, both before and after the FP1 update.
My DC is now rooted, running stock FP1. Should I unroot before I call Verizon?
wampus said:
Mine is 11.04
I have had occasional, very loud squealing during phone calls, both before and after the FP1 update.
My DC is now rooted, running stock FP1. Should I unroot before I call Verizon]?
I'd have the "back to stock " Odin file ready before you call. If you get lucky and have your new phone ordered , it would probably only take a few minutes to get to stock. But yea, unroot after it is confirmed lol
Sent from my SCH-I510 using xda premium
Click to expand...
Click to collapse
I am on 11.05 with no screeching /squealing issues.
Sent from my handheld computer using electromagnetic radiation.
I have 11.05 and I get popping and screeching when I receive calls. Every call I receive about 30-40 seconds into the conversation then it occurs about every 20-30 seconds after the initial one. It has been getting worse the past few months. Needless to say I am very unhappy.
My CLNR is version 11.04. We will see if there's a problem with this one.
I got 11.12 been having data drops like a mug the past 2 weeks, times where 4g just wont connect and 3g will drop and never return. Tried flashing different modems and roms but still no luck. Waiting to hear back from my service ticket.
Oh, the good news just keeps coming. Now none of my three computers will recognize my phone to Odin back to stock. They'll recognize the new phone just fine, though.
[edit: Well, SamsungPST's port scanning saved me. For some reason, regardless of what drivers I installed, my computers wouldn't recognize that a device was even being plugged in. Once I loaded up SamsungPST and hit "Read General Information", it started searching the USB ports. When it hit the one my phone was in, the computer started installing drivers. After that, Odin connected fine. Strange.]

Missing Calls?

I have noticed that some of my calls are not coming through. The past few days people have tried to call me, but said they got a busy signal. The phone never even rang. I also got an email today from a potential employer who said they called twice today... The phone was sitting on my desk right in front of me all day, and nothing. Is this happening to anyone else? What can be done to fix it? Im not in a place where im not getting service so I dont understand why its doing this?
Also, the other day I was having car issues and needed to call someone, when I went to call someone the phone showed the dialing screen, but never started to ring. I tried hanging up and redialing, but nothing worked. I had to shut down my phone and restart it. I can only imagine what would have happened if I really couldnt call out finally....
Really starting to hate this phone.
itsLYNDZ said:
I have noticed that some of my calls are not coming through. The past few days people have tried to call me, but said they got a busy signal. The phone never even rang. I also got an email today from a potential employer who said they called twice today... The phone was sitting on my desk right in front of me all day, and nothing. Is this happening to anyone else? What can be done to fix it? Im not in a place where im not getting service so I dont understand why its doing this?
Also, the other day I was having car issues and needed to call someone, when I went to call someone the phone showed the dialing screen, but never started to ring. I tried hanging up and redialing, but nothing worked. I had to shut down my phone and restart it. I can only imagine what would have happened if I really couldnt call out finally....
Really starting to hate this phone.
Click to expand...
Click to collapse
It sounds like a reception. Do you have good signal? What about Wi-Fi calling?
I have never had that and have had nothing but the sweetest reception, I do get dropped calls but that's T-mobile for ya.
All day I have between 3-4 bars of service, so im not sure what the problem is
Im also having trouble calling out. Ill dial the number, and the phone will beep and disconnect the cal. I have 3 out of 4 service bars....
itsLYNDZ said:
Im also having trouble calling out. Ill dial the number, and the phone will beep and disconnect the cal. I have 3 out of 4 service bars....
Click to expand...
Click to collapse
Try replacing your sim card? Or if you're on stock then call T-Mobile might be a hardware issue.
Sent from my SGH-T989 using xda app-developers app
erikmm said:
Try replacing your sim card? Or if you're on stock then call T-Mobile might be a hardware issue.
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
Do you think switching to your rom might help? I want to try it but I'm waiting for the final version. I did have my sim replaced a few years ago by T-Mobile. I know they had to transfer all my stuff on to a new one. I have one laying around, is there anything I need to do to get it to work? Like switch my number to it?
You might want to try cleaning the metal contacts of your sim card with a pink eraser.
itsLYNDZ said:
Do you think switching to your rom might help? I want to try it but I'm waiting for the final version. I did have my sim replaced a few years ago by T-Mobile. I know they had to transfer all my stuff on to a new one. I have one laying around, is there anything I need to do to get it to work? Like switch my number to it?
Click to expand...
Click to collapse
If you're on stock I think your best bet is to either get sim replaced before flashing cus if its a hardware issue then you will have to get it replaced.
As for the sim card if it's new then just call them and they'll activate it if it's used before then it won't work anymore and you'll have to buy one
Sent from my SGH-T989 using xda app-developers app
I called Tmobile a few weeks ago and had them activate a new sim card I had. Didnt have this issue until just today when I tried to make a call and got "call ended" everytime I tried to call out. What else could the problem be? Im running your rom now also...
Is anyone else having this issue? Its getting really annoying! I had to dial my friend 5 times before it actually went through.
Found this thread where it describes perfectly whats going on with my phone.. http://forum.xda-developers.chttp:/...editpost&p=29453252om/showthread.php?t=630652 Seems like Gingerbread phones are experiencing this more...
Never had this issue. As suggested you may have to replace the phone as it could be faulty hardware.
Sent from my SGH-T769 using Tapatalk 2
rbeier1221 said:
Never had this issue. As suggested you may have to replace the phone as it could be faulty hardware.
Sent from my SGH-T769 using Tapatalk 2
Click to expand...
Click to collapse
I was worried about that, but I dont know how to get rid of the custom rom I have an unroot.
Well, might suggest this thread:
http://forum.xda-developers.com/showthread.php?t=1591601
Sent from my SGH-T769 using Tapatalk 2
Yeah, I just didnt want to do the "call tmobile and sit on the phone with them for an hour to troubleshoot" crap... Ugh...
Called Tmobile and they ended up screwing my phone up even more with their "troubleshooting" Told me to do a factory reset, but since I have a custom ROM, it just screwed more up. Now I cant even swipe past the unlock screen and there is no reaction to my touch. At least its finally screwed up enough to get them to send out a replacement. Now im trying to revert back to complete stock so I can send this one back to them when my new one arrives. So I guess problem solved in a way..
rbeier1221 said:
Well, might suggest this thread:
http://forum.xda-developers.com/showthread.php?t=1591601
Sent from my SGH-T769 using Tapatalk 2
Click to expand...
Click to collapse
Does this remove root? Just want to make sure I have everything In order to do to clean up my old phone for when my new phone arrives.
Yes. The thread is appropriately titled and returns to stock.
Sent from my SGH-T769 using Tapatalk 2

[Q] impossible to hang up if the line is busy

Hi,
I noticed weird problem with Nexus 5/ 4.4.
Whenever I make a phone call and if the the receiver is busy (line engaged) it is impossible to hang up the phone straight away. First it give untraditional busy tone and then if I press hang up the tone won't go away at least for next 10secs and impossible hang up until phone it hangs up it self after 10sec. I'm sure lots of people must be having same problem.
Please advise.
Many thanks
above
Sabrber said:
Hi,
I noticed weird problem with Nexus 5/ 4.4.
Whenever I make a phone call and if the the receiver is busy (line engaged) it is impossible to hang up the phone straight away. First it give untraditional busy tone and then if I press hang up the tone won't go away at least for next 10secs and impossible hang up until phone it hangs up it self after 10sec. I'm sure lots of people must be having same problem.
Please advise.
Many thanks
Click to expand...
Click to collapse
Please any1???
I've had this as well once. Just tested it, wenn calling myself I cannot hang up, but the phone hangs up after 2 seconds.
same
becks5 said:
I've had this as well once. Just tested it, wenn calling myself I cannot hang up, but the phone hangs up after 2 seconds.
Click to expand...
Click to collapse
Mine about 10secs at least. Is it same with urs? when u call and if line is busy impossible to hang up straight away?
quan ubspod
Try to calk some other number and reject it see if it hangs up straight away.
I'm not at home right now, will test this later...
https://code.google.com/p/android/i...+5&colspec=ID+Type+Status+Owner+Summary+Stars
Here is the bug report for this. From what I am hearing it may be carrier dependent but could also be a hardware issue.
Sabrber said:
Mine about 10secs at least. Is it same with urs? when u call and if line is busy impossible to hang up straight away?
Click to expand...
Click to collapse
Most phones will respond this way - this isn't a "new" problem. Perhaps 10 seconds is an extremely long time and it doesn't make sense why you're getting that kind of time, but standard 2-6 seconds is common. Typically what happens with these phone lines is when you call a number and receive a busy tone in response, the transaction is metaphorically grabbed and held onto in the attempt that the called line becomes free again.
Perhaps with Android 4.4 or the Nexus 5, a newer technology has been integrated which is causing long times in this case. I have not experienced this but it sounds frustrating. When this happens - are you calling a land line or mobile device?
same
FourPointedFreak said:
Most phones will respond this way - this isn't a "new" problem. Perhaps 10 seconds is an extremely long time and it doesn't make sense why you're getting that kind of time, but standard 2-6 seconds is common. Typically what happens with these phone lines is when you call a number and receive a busy tone in response, the transaction is metaphorically grabbed and held onto in the attempt that the called line becomes free again.
Perhaps with Android 4.4 or the Nexus 5, a newer technology has been integrated which is causing long times in this case. I have not experienced this but it sounds frustrating. When this happens - are you calling a land line or mobile device?
Click to expand...
Click to collapse
Hi,
Doesn't matter whether I call mobile or landline. I tested both and same problem. And its really really frustrating.
I know it might take few secs to hang up with other phone but not this one unbelievably long and I hope thisnt hardware issue. Already exchanged this one previous n5 came CPU faulty (posted on my previous post)
same
bekyndnunwind said:
https://code.google.com/p/android/i...+5&colspec=ID+Type+Status+Owner+Summary+Stars
Here is the bug report for this. From what I am hearing it may be carrier dependent but could also be a hardware issue.
Click to expand...
Click to collapse
Mate you are a Star. I knew it wasnt only me. GOOGLE, please sort this one out before i change my mind and return my phone.
I have the same issue on Three in the UK. Hope it's fixed soon!
Sabrber said:
Hi,
Doesn't matter whether I call mobile or landline. I tested both and same problem. And its really really frustrating.
I know it might take few secs to hang up with other phone but not this one unbelievably long and I hope thisnt hardware issue. Already exchanged this one previous n5 came CPU faulty (posted on my previous post)
Click to expand...
Click to collapse
Does this happen when you hang up ANY call or only calls unanswered and you receive a stern dial-tone back signaling they're busy?
same
FourPointedFreak said:
Does this happen when you hang up ANY call or only calls unanswered and you receive a stern dial-tone back signaling they're busy?
Click to expand...
Click to collapse
No!
It happens when I call and receiver is busy (I get busy signal, not the one with short tones but music like tone) and that's it I am unable to hung up. Even I press hang up, hunging up button turns to grey from red but tone goes on for at least 10-15secs, I tried to exit by pressing home button but still tone will be there until the phone ends it in long time.
Hope this helps.
May be later I'll post the link on YouTube.
I have this issue too on three UK. Have to use airplane mode to end the call. Very frustrating.
Sent from my Nexus 5 using xda app-developers app
YES...I also have this issue here in Canada on Bell network.... Really hope there is a fix for this. Not being able to use your dialer again for another 15 seconds until the phone decides it is going to hangup is unacceptable. Not sure why the person earlier said its normal for phones to take a few seconds, yeah right..my SG2 hung up immediately! How else is one to win radio contests by spamming the phone lines?
Tonster1983 said:
YES...I also have this issue here in Canada on Bell network.... Really hope there is a fix for this. Not being able to use your dialer again for another 15 seconds until the phone decides it is going to hangup is unacceptable. Not sure why the person earlier said its normal for phones to take a few seconds, yeah right..my SG2 hung up immediately! How else is one to win radio contests by spamming the phone lines?
Click to expand...
Click to collapse
No, I stated earlier that it is common for a few seconds when receiving a busy dial tone. Not every single call you end should take time, most will end instantly. If it's a cell phone, should be right away.
I haven't experienced calling a number and receiving a busy tone to test if mine does this also. Hopefully this is something that gets worked out soon.
same
Smith2001 said:
I have this issue too on three UK. Have to use airplane mode to end the call. Very frustrating.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
By the way I'm on Three as well, However not 100% sure if it netowrk preference. I tried same SIM on my iPhone 4 and the problem DOESN'T happen.
I'm gonna try my Nexus 5 with different network SIM and see if the issue occurs.
Sabrber said:
By the way I'm on Three as well, However not 100% sure if it netowrk preference. I tried same SIM on my iPhone 4 and the problem DOESN'T happen.
I'm gonna try my Nexus 5 with different network SIM and see if the issue occurs.
Click to expand...
Click to collapse
I tried on Virgin UK, didn't get the problem. It was only 5 mins test to few numbers.
So looks like it's rather network issue..
I noticed this because I have an account with a "callback" long distance service. It's designed so that I call a designated number, get an intentional busy signal, and then hang up quickly so they can call me back. Once I answer the callback I dial the number I want to reach.
Well now on my Nexus 5 with KitKat, I hang up, but the callback never reaches me because the device has failed to hang up in actual fact. Instead the callback hits my voicemail.
This is on WIND Mobile Canada which can be a bit of a wonky network, but I am also seeing reports from big North American networks like Bell and AT&T.
I have the same problem. It seems to take about 20 seconds of the busy signal after I have hung up before the call disconnects. Its really annoying.

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