Android Market - no refund - General Questions and Answers

Hi guys,
i often buy apps in the android market, and often i discover that i doesn`t like a specific app ive bought.
It was always possible on my desire to go to the downloads in the market within 24h, and just press uninstall & refund at the app i dont like.
Now ive bougt two apps with my new galaxy S. I then wanted to uninstall a just bought app and get the money back but hey ... there where the "uninstall and refund" button should be, theres just a "uninstall" button.
Tried things like reebooting my device, use another internet connection, reinstalling the apps, resetting my device and so on, but i stell don`t get the refund option back.
Does anyone have a hint for me? Thanks

I'd noticed this as well, but when I uninstalled, it still refunded the money.

soulcrash said:
Hi guys,
i often buy apps in the android market, and often i discover that i doesn`t like a specific app ive bought.
It was always possible on my desire to go to the downloads in the market within 24h, and just press uninstall & refund at the app i dont like.
Now ive bougt two apps with my new galaxy S. I then wanted to uninstall a just bought app and get the money back but hey ... there where the "uninstall and refund" button should be, theres just a "uninstall" button.
Tried things like reebooting my device, use another internet connection, reinstalling the apps, resetting my device and so on, but i stell don`t get the refund option back.
Does anyone have a hint for me? Thanks
Click to expand...
Click to collapse
thats how crap the galaxy s is do you wanna swap it for my desire? lol

TooSlo said:
I'd noticed this as well, but when I uninstalled, it still refunded the money.
Click to expand...
Click to collapse
Strange, thats happening not for me. Ive uninstalled one over the system menu and one over the market, but now 24h are over and i havent got my money back

Still a problem for me, any hints?

I've had the same problem, but not with uninstalling, more or less the refund reaching error before the 24 hour period is up to request one. Always try and contact the developer if it happens. Though in my case, I never received response...though everyone is different.

Related

[Q] Can't download/install any market apps

Today I received my new shiny Asus Transformer, everything works great except the Market itself...
I can't even download any apps, paid or free. When I try to download any apps, it start like trying to download, but there is no progress on notification bar and it just keep like that.
I reset the tablet several times, also, cleaned the cache of the Market and Framework services, shutdown (restart) several times... nothing
Is this happening to anyone? I searched this forum and performed the steps above, but still nothing...
Please, help
Have you look into My App area, you will see, not installed list of apps. I get that as well...I am not sure if it's a bug or intended. Sometimes, it would stay at download forever. I got to go out and go back into the Market and redo it all over.
patseei said:
Have you look into My App area, you will see, not installed list of apps. I get that as well...I am not sure if it's a bug or intended. Sometimes, it would stay at download forever. I got to go out and go back into the Market and redo it all over.
Click to expand...
Click to collapse
Yes, sometimes the apps I am trying to download don't even appear there and sometimes it does. When it says "Installing" sometimes, 1 hour can pass and still nothing... no progress on the notification bar.
In fact, I can't install anything from there, not even using the website version, https://market.android.com/
I had/have this same issue I think its a bug in the market app. I've just flashed the new firmware and it seems to work OK now.
My solution was to press back over and over until I exited the market fully, then start a new instance of it. Works on and off.
Ill let you know if the update solves this issue.
Sent from my Transformer TF101 using XDA Premium App
linear_craig said:
I had/have this same issue I think its a bug in the market app. I've just flashed the new firmware and it seems to work OK now.
My solution was to press back over and over until I exited the market fully, then start a new instance of it. Works on and off.
Ill let you know if the update solves this issue.
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Thanks for the info.
I tried that, still no luck I need to know if this is a widespread issue or not.
I have the EVO and tried to download apps and install them now without any problems.
Also, I have discovered that I can't log in into GTalk either, but I can browse without any issues.
dark_aura said:
Thanks for the info.
I tried that, still no luck I need to know if this is a widespread issue or not.
I have the EVO and tried to download apps and install them now without any problems.
Also, I have discovered that I can't log in into GTalk either, but I can browse without any issues.
Click to expand...
Click to collapse
Sounds like an odd issue with your account. Try to check settings, accounts an sync .. and see if anything is amiss. If not, then try to create a new gmail account, and use that to login to market/gtalk. See if there is some confusion as to your phone account and your tablet. Do you have settings>Privacy ticked off for google to back up your apps and sync them? Try disabling if so.
Had same issue and went into settings and had to delete my gmail account and then add it again, worked fine after that!
Thanks for the replies.
1. The Backup and Restore settings are turned off.
2. I have created another Google account and removed the original, still the same problem.
3. The EVO is currently off just in case.
After doing some research, I've discovered that Gtalk have something to do with the Market, if Gtalk can sign in, then the market should works for downloads. If not, then there is a problem.
ok... wtf
After adding a new Google account while replacing the original one, the issue still happened.
Then, I decided for a million times, to make another Factory Reset with my original account again... now GTalk logon and the Market download/install apps
I will keep this thread in mind and report if anything weird happens again.
Android Market hates me. I didn't really want to have to create another gmail account but I have tried every other trick posted and still can't get apps to download.
I had this same problem with my Samsung Fascinate. 3G would download fine but I couldn't get WiFi to work until just recently when I updated the radio that came with the OTA Froyo update plus a new custom rom/kernel. I'm not sure which piece all of the sudden made things work but I was certainly happy. What's so frustrating is that I set up a Droid on the same home network with absolutely no problems from day one.
Amazon App store works fine but many of the apps I want aren't available there. Grrr.
dark_aura said:
Today I received my new shiny Asus Transformer, everything works great except the Market itself...
I can't even download any apps, paid or free. When I try to download any apps, it start like trying to download, but there is no progress on notification bar and it just keep like that.
I reset the tablet several times, also, cleaned the cache of the Market and Framework services, shutdown (restart) several times... nothing
Is this happening to anyone? I searched this forum and performed the steps above, but still nothing...
Please, help
Click to expand...
Click to collapse
This occurred to me after rooting the TF. I was able to correct it by going into applications and force stop and clearing data on both Market and both google framework services. Then try to restart market, if you don't get a error go back to applications and do it again. Once you get the error reboot, when you try market after the reboot it will ask you to accept terms again and then all is was right again with the world.
I have the same problem. How I can do a Factory Reset?
It was working ok but now it gives an error with the server. Eventually it will download the aplication after trying several times but will fail in the instalation. I have deleted and created again my account with no results.
Welcome to my problem. Another member told me the issue lies with our google accounts and how it syncs up with the market.
I have tried the other methods deleting cache / signing in and out etc. to no avail.
Only solution is to factory reset. Sad thing is it has happened to me 3x in the past 5 days.
I only hope for a solution to this soon.
3 times, that is scary.
Something has surprised me when I upgraded my phone to the new Galaxy S 2 from HTC HD 2 running an Android rom. When I introduced the google account it automaticaly pointed me all the aplications that I had installed in the old phone (free or paid) and give me an easy option to install all quickly. They were identified as my aplications, even they were not installed.
Is this funtion present here? It will remember what aplications I had installed in the transformer before or I will need to look for all of them again?
solution to download apps
press on apps on the home screen. then press on market. this will get you started click on sign in at top right of screen. it should automatically do a sign in with your google account. then go from there

[Q] Remove Apps from Purchase History

While it is easy enough to remove apps from the phone, these items remain in your purchase history in Zune. When you restore your phone through a hard reset immediately all these apps are reinstalled back to the phone all 78 of them. Some are trial versions of full products some are just games or apps that you thought would be good but were rubbish. I would have thought that you should be able to remove those items that you will never restore to your phone.
Has anybody found a solution to this? Short of creating a new account.
Well, it seems that this is not an issue. SO I'll live with the large list of inactive apps.
I've too been searching for a solution to this for a while now, have not found it yet. It's a matter of time before the wife finds all those adult apps I downloaded-and-erased
I was just about to post this. If someone tries ton of apps, this is a pain in the a$$.
When I got my device, I must of tried about 20 apps, about 3 of them I paid for (because they work for me) and a handful of games here and there( I still do this alot).
I did a hard reset for mango about 2 weeks ago. It installed about 32 apps, only 12 of them I owned (or wanted to keep). So this tied up my phone for almost 2 hours waiting for these to download (if I attempt to cancel it, it will just download it later), then manually uninstalling them
There has to be a way to delete an app so you never have to see it again.
DavidinCT said:
I was just about to post this. If someone tries ton of apps, this is a pain in the a$$.
When I got my device, I must of tried about 20 apps, about 3 of them I paid for (because they work for me) and a handful of games here and there( I still do this alot).
I did a hard reset for mango about 2 weeks ago. It installed about 32 apps, only 12 of them I owned (or wanted to keep). So this tied up my phone for almost 2 hours waiting for these to download (if I attempt to cancel it, it will just download it later), then manually uninstalling them
There has to be a way to delete an app so you never have to see it again.
Click to expand...
Click to collapse
Did you hard reset through Zune? I hard reset after Mango, and it never reinstalled my apps again - though I did the hard reset using the Volume-Camera-Power method. I used the new myphone or whatever section in live.com to reinstall all of the apps i wanted back on it. I left it plugged into the wall adapter for power, and sat at the computer and told it which ones i wanted. never had to touch the phone.
add it here:
http://windowsphone.uservoice.com/forums/101801-feature-suggestions
and get ms to add it as an account feature. if enough people vote on it then it'll be there.

[Q] Apps don't restore to phone after bootloader unlock

Apps are not restoring from market after having unlocked bootloader (and phone got cleared).
I unlocked it yesterday and on a first run apps did get updated, and in fact I got the new market as well, which I hadn't had before.
I had to re-do the whole process (lock and unlock) because it hadn't worked correctly (syntax error in updater-script).
This time apps didn't update. I checked from my laptop and my market there did show all my apps (paid and free), although the one on my phone only showed the paid one.
Tried it again today and it still hasn't updated, even though I've let it sit for a few hours. Logged into my market today from laptop again and I only see one app on my account (the only one I've paid), but it might be because it is listed in the "My Orders" tab; there doesn't seem to be a "My installed apps" anymore. The free ones aren't listed any place I can find, although if I search for them individually they are tagged as Installed.
Is "Market" temporarily broken or is there something I can do?
If you've got titanium back-up try running market doctor (settings, more). It usually works for me.
The other option is to clear the data and cache for the market app.
The market can be a bit iffy at times but.the apps usually reappear eventually.
Sent from my Nexus S using XDA App
Still not updating...
I've reset the phone completely and have got it to sync with the couple of apps I'd added during today, but can't get back to the old ones I had.
I wonder if it's had something to do with having received the new Market yesterday at some point, but now being on the old one again after the phone reset.
Is there some way I can force the OTA Market update and see if that will sync me back?
ggggg1 said:
Still not updating...
I've reset the phone completely and have got it to sync with the couple of apps I'd added during today, but can't get back to the old ones I had.
I wonder if it's had something to do with having received the new Market yesterday at some point, but now being on the old one again after the phone reset.
Is there some way I can force the OTA Market update and see if that will sync me back?
Click to expand...
Click to collapse
Go to the themes and apps section - there is a post by simms22 with a link the new market apk.
Edit....http://forum.xda-developers.com/showthread.php?t=1231508
Sent from my Nexus S using XDA App

[Q] tegrazone always does force close

I tried to do a search but seems its down.
I got the TF for a couple of days now and everything works accept for one thing.
Tegrazone.. i have not been able to launch it one time without getting a force close.
I have tried reboots, clear data, kill the app and launch it again, but nothing helps.
Is this a known issue?
anybody have suggestions i could try.
I would like to take a look at it and see what it has to offer.
Go to the Android Market on the web and install the NVIDIA Tegra Zone from there and it will update it. For some reason the Market app doesn't have it for updating. Mine was doing this the other day and this is what I did to fix it.
Excellent!
That did the trick.
Dont know why i didnt think of that.
Still, bad that they dont offer the update because people who dont go to this forum might not find the solution and might never be able to use the app.
anyway.. thanks!
No problem, glad I could help.

Chrome Home Page changed

A few days ago out of the blue my homepage in Chrome was changed from https://www.google.com to http://portal.fly2tech.com/?channel=13#!/, without me doing so. So i ran a malware check with Malwarebytes and nothing, so better safe than sorry i start looking at apps, com.android.partnerbrowsercustomizations.example is showing as a normal app, whereas before it was a hidden system app. My phone is running stock MM 6.0.1 with Nov 2016 security patches. Not rooted with stock recovery. As a precaution I did a factory reset, and everything was fine then just about an hour ago it changed again, to the fly2tech portal as homepage, i went into apps and the com.android.partnerbrowsercustomizations.example program was showing again, i selected the three dot menu in upper right and clicked uninstall update, at which point i was prompted if i wanted to revert a system app to previous version, I clicked yes, and it disappeared from apps back to hidden system app. I uninstalled chrome just to make sure I was getting a clean copy and so far no more fly2tech portal. I have fired off a support request to Alcatel. I certainly hope they are not pushing this garbage out to customers. Or there is a vulnerability that needs fixed!!! A google search has indicated this has happened to one touch devices from all I have seen....
Anybody else having this problem??
oops, Clicking that link crashed a few apps on my Chrome. Weird how that could be an Alcatel thing.
Huskied said:
oops, Clicking that link crashed a few apps on my Chrome. Weird how that could be an Alcatel thing.
Click to expand...
Click to collapse
It did it again, i rolled back system app, they have also pushed an update to their updater app, I have disabled automatic updating of system and system apps, hopefully it doesn't do it again. I called Alcatel support today, they didn't deny it was them, but they created a ticket and will get back with me.
So I just got a phone call from Alcatel support, they are investigating, the guy said they are in touch with the dept in charge of FOTA updates to see if its something they are pushing or if there is a vulnerability at play. At least they are interested enough to actually call me for details....
Interesting....
That's what is usurp my stock browser for over a month. I set homepage to google.com but it's​always changed autonomous to this portal thing. It's like some mw on Windows doing it's job. Weird.
Sent from my 6045K using Tapatalk
Nikola Jovanovic said:
That's what is usurp my stock browser for over a month. I set homepage to google.com but it's​always changed autonomous to this portal thing. It's like some mw on Windows doing it's job. Weird.
Click to expand...
Click to collapse
At this point I'm convinced Alcatel is pushing the customization, via the system update, and not any malware.... But they have no right to choose my homepage. I have blocked automatic updates to system and system apps so I'm going to run a few days and see if that fixes it...
I'm ​not sure that is the case cause mine have been disabled long time before this happened...
Sent from my 6045K using Tapatalk
Nikola Jovanovic said:
I'm ​not sure that is the case cause mine have been disabled long time before this happened...
Click to expand...
Click to collapse
Well the problem has not repeated itself, since disabling automatic system app updates. I'm still waiting to hear back from Alcatel USA. I find it hard to believe they would force a customization on a phone that is not subsidized, and I could be entirely wrong about it being them, regardless if it's them or not, I don't think I should be forced into using a portal that keeps resetting itself to the homepage. If it's Alcatel, they need to stop, if it's a security vulnerability I hope they patch it.
I doesn't make sense. I've checked my updates to found out that i freezed the update app in titanium backup prior this homepage changes.
Sent from my 6045K using Tapatalk
Nikola Jovanovic said:
I doesn't make sense. I've checked my updates to found out that i freezed the update app in titanium backup prior this homepage changes.
Click to expand...
Click to collapse
Well i spoke too soon, it has happened again, i guess until I get an answer I'm, just going to have to keep uninstalling updates to com.android.partnerbrowsercustomizations.example. which really stinks. If it gets too bothersome I'll just get a new phone
Weird stuff. I'm looking towards note7r
Sent from my 6045K using Tapatalk
So Alcatel wants to send me another Idol 3 and wants to analyze my current phone... I'm glad they are taking this seriously
I have just discovered the same thing on mine. I'm going to freeze com.android.partnerbrowsercustomizations.example in Titanium Backup, and see what happens.
Fiasco said:
I have just discovered the same thing on mine. I'm going to freeze com.android.partnerbrowsercustomizations.example in Titanium Backup, and see what happens.
Click to expand...
Click to collapse
I have to call back the rep from alcatel us support Tomorrow afternoon, they want to examine my phone, not sure how comfortable I am sending my phone back to them, I will remove as much sensitive info as I can, but don't want to strip it bare, I want them to get to the bottom of the problem, but not sure how invasive they will be, but if it helps to stop the problem I guess it's worth it.... They are going to send me another Idol 3 to use while they investigate.... I thought about just doing an OOB restore via Mobile Upgrade Q, but if it's a vulnerability eventually it will creep back up on me, I guess the best bet for all of us is to let Alcatel disect my phone and determine how they can plug it....
Alcatel can always pull your info anytime anywhere you have connection to internet, as google and app developers.. so don't trip you are already been examined.
Sent from my 6045K using Tapatalk
It's not a "bug" it's intentional. I froze it with Titanium Backup then after a couple of days I removed it completely. No more homepage jacking.
Of course, you must be rooted to do this.
Fiasco said:
It's not a "bug" it's intentional. I froze it with Titanium Backup then after a couple of days I removed it completely. No more homepage jacking.
Of course, you must be rooted to do this.
Click to expand...
Click to collapse
Ok so Alcatel is acknowledging the issue and has asked that I refrain from making any modifications to device, including restore via Mobile Upgrade Q. At this point im sure someone at TCL has dropped the bomb, but I'm getting the feeling even the US support team knows this isn't gonna fly. If they want to force it, then push your own browser, don't mess with Chrome, I like my settings just the way they are. I'm giving it another week tops, then I shall root and set up my phone where it can't be violated. I can see a phone company forcing customizations on subsidized phones, but not on an unlucked phone bought outright....
So looks like they stopped pushing it...
Should we reset the phone to factory then? can't they just send an update?

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