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02 xda serra issue: Am I being completely blonde ?

Im hoping someone can shed some light on a problem that is driving me insane! I've looked/searched the forums but cant find an answer so am hoping someone will answer this thread.
I am on an orange contract so have an orange sim. Ive just been given a new 02 xda serra by my brother. (he bought it for his girlfriend but then she dumped him - her loss; my gain bless him ).
Here's the problem:
Anyway, I unpacked it, switched it on and it ran through the whole set up process and loaded 02 customisation on it. Then i put my orange sim in and is says NO SERVICE. I just get the signal icon with an x. The orange sim works in other unlocked phones. Both PAYG and contract. Other network sims also register in this XDA Serra. Ive tried Virgin, O2, Tesco and T-Mobile - all fine, connect and work fine for calls/texts. It seems that the only sim that doesnt work is Orange!!!!
Here's what Ive done to try and resolve it:
Ive been through phone settings and manually selected the orange network. I get a message saying that it is 'REGISTERING ON THE NETWORK' then after a few minutes get another message that says 'UNABLE TO REGISTER ON THE NETWORK, TRY ANOTHER PROVIDER OR SWITCH OF DATA CONNECTION AND TRY AGAIN'. Ive checked in comms and data connection is off. A message tells me that
THERE ARE NO DATA SESSIONS ACTIVE.
Ive hard reset with my orange sim in - I still got 02 setup and no service with orange. I also noticed that after hard reset it prompts for a network as part of the reconfig/setup process but all the options are O2 and appear to be PAYG. I dont know if that makes any difference. It also has an option to remove all settings, I tried this too but still get no service.
Can you help?
I want to know, if this is a setting problem that can be easily fixed? Have I got something turned on/off somewhere that if I adjust, will fix this problem? Do I need to unlock the handset? [Im a complete novice]. Or is it broken?
Failing that, is there someone around the Portsmouth/Havant/Waterlooville/Hampshire area that has experience of 'cooking' these phones and is willing to help me make it work/set it up with whatever it needs?
If it helps, when I switch it on I can see that:
R: 1.02.25.19
G: 52.33.25.17H
D: 1.90.00.00
If you need any more info please ask.
Here's hoping someone smarter than me can figure this out before I pull all my hair out and end up looking like my dad

Absolutely nothing springs to mind but to stop the O2 customisation happening after a hard reset, perform a soft reset in the three second window when it says "custom configuration" or some similar message. I used to do this on my Alpine and it left me with a working Alpine without the O2 garbage.
It's just possible that stopping the O2 stuff installing, and i am guessing that will also include network settings, may enable your orange SIM to get it's feet in the door and let it all work.
Another suggestion would be to flash it with a network neutral ROM from here. It looks as though the Serra is actually Raphael, aka Touch Pro, so go and search in there.
Good luck and persevere, you will get there.

thank you for replying to my question. I tried the hard + soft reset you suggested and it did get rid of the O2 customIsation but unfortunately I still cant get connection using my orange sim. Network still not registering. Screen shows device unlocked.
Since my original post Ive tried an orange PAYG sim rather than my contract one but still no different. So my problem remains.
Im nervous about flashing a new ROM on my own in case I screw my phone up which is why Im asking if theres anyone experienced nearby who can guide me.
Thank you for your encouragement, I will keep trying.

Phone ALWAYS roaming - driving me nuts!

Hey guys. This is a last attempt at fixing this very annoying problem. All the searches I have done don't seem to leave anywhere. So here's the situation:
I bought a Chinese clone phone (Sunno HDi - clone of HTC T8282). The phone comes with WM6.5 [5.2.23037 (build 23037.5.3.0)]. Overall the phone works great, and I have done a couple of YouTube videos on it.
But anyway - the really annoying problem is that from day 1 the phone has always shown that I'm roaming. I always get the little roaming triangle, which in turn makes several applications complain about roaming charges, blah blah blah. From my understanding, roaming is a feature of what's stored on the SIM card, and the info being pulled in from the tower. I have my T-Mobile SIM card in the phone, and I put up all T-Mobile networks I could find on the top of my preferred network list. What am I missing?
*Any* help will be greatly appreciated!

bipinsen said:
Hey guys. This is a last attempt at fixing this very annoying problem. All the searches I have done don't seem to leave anywhere. So here's the situation:
I bought a Chinese clone phone (Sunno HDi - clone of HTC T8282). The phone comes with WM6.5 [5.2.23037 (build 23037.5.3.0)]. Overall the phone works great, and I have done a couple of YouTube videos on it.
But anyway - the really annoying problem is that from day 1 the phone has always shown that I'm roaming. I always get the little roaming triangle, which in turn makes several applications complain about roaming charges, blah blah blah. From my understanding, roaming is a feature of what's stored on the SIM card, and the info being pulled in from the tower. I have my T-Mobile SIM card in the phone, and I put up all T-Mobile networks I could find on the top of my preferred network list. What am I missing?
*Any* help will be greatly appreciated!
Click to expand...
Click to collapse
i don't have tmobile, but on verizon we have to do an ota update (*228).. does tmobile have anything like that?? if so, did u try it?

ShakespearesEdge said:
i don't have tmobile, but on verizon we have to do an ota update (*228).. does tmobile have anything like that?? if so, did u try it?
Click to expand...
Click to collapse
That option in Verizon updates the PRL on the phone (preferred roaming list), which is a feature of CDMA phones. GSM phones do not have to do this. Well.. they should not have to... In either case, there isn't such an option on T-Mobile. That's why I'm wondering if this is something hard-coded in the ROM.
Thanks for the tip, though. Every little bit helps in getting rid of this annoyance!

bipinsen said:
Hey guys. This is a last attempt at fixing this very annoying problem. All the searches I have done don't seem to leave anywhere. So here's the situation:
I bought a Chinese clone phone (Sunno HDi - clone of HTC T8282). The phone comes with WM6.5 [5.2.23037 (build 23037.5.3.0)]. Overall the phone works great, and I have done a couple of YouTube videos on it.
But anyway - the really annoying problem is that from day 1 the phone has always shown that I'm roaming. I always get the little roaming triangle, which in turn makes several applications complain about roaming charges, blah blah blah. From my understanding, roaming is a feature of what's stored on the SIM card, and the info being pulled in from the tower. I have my T-Mobile SIM card in the phone, and I put up all T-Mobile networks I could find on the top of my preferred network list. What am I missing?
*Any* help will be greatly appreciated!
Click to expand...
Click to collapse
When I signed up my Sunno today with T-Mobile, I spoke with the representative about T-M's lack of coverage in my state which is one of the largest. While the competitor ads make T-M's 3G coverage look small, their actual coverage is probably about double that but still considerably smaller than most other carriers'.
The rep said not to worry as T-M has standard cellular agreements with the other carriers to allow phones attached to T-M to roam. He said that depending on where I live or travel, I could probably see the roam signal quite a bit but not to worry about it because I am on T-M's prepaid plan and roaming means no increase in my per minute charge.
To tell you the truth, I could care less about what symbol is displayed as long as I have cell coverage.

[Q] Stock, not detecting my network anymore

Hi, sorry if this is promoting clutter but I've scoured the internet (google, wiki, searching these forums and others) and haven't been able to find a solution.
Some background:
Phone: Samsung Galaxy S 4G
Running stock GB 2.3.6
A couple months ago I woke up to find my phone would not pick up and connect to the t-mobile network (it constantly displayed (searching) on the dropdown menu). After trying many things it would sometimes randomly connect to the network and allow me to send/receive messages and make calls, but it doesn't last.
Things I've tried:
Rebooting
Going in and out of airplane mode
Unselecting and re-selecting use packet data
Manually searching for mobile network operators (it recognizes that there are available AT&T and T-Mobile networks, but when I try to connect to either it fails)
Performing a factory-reset
Rooting, Flashing to a different GB ROM
Factory reset, then flashing to Slim ICS instead
Performing another total wipe/reset, and now I'm back to stock.
EDIT: Sorry, I've also gone to the T-Mobile store and switched SIM cards to no avail.
I used the new SIM card in a new phone (another Samsung Galaxy S 4G) and it works perfectly fine, it's just this phone.
If anyone could give me any other ideas I'm all ears, and I appreciate any help lent in advance.
Thank you, and if you need any other information please let me know.

And you have checked your apn settings? You have an imei number listed in the about phone?
Sent from my SGH-T959V using xda app-developers app

Wifi, gps, bluetooth work at all? calling or txting or data or nothing?

Heimdall one click and re-check

Sorry for the late reply, I've been on shift.
Champ: My APN settings look correct (registered on T-Mobile US, epc.tmobile.com), and I do have an IMEI number listed.
Geto: Wifi works. GPS works. Bluetooth I haven't tried. Calling/texts/data doesn't work at all.
Itzi: Just tried heimdall one click with no success =( Picks up on the T-Mobile network (instead of saying (searching)) but doesn't display the 4G/3G/etc. next to the service bars and won't text/call.

Good be a bad chip. I'd call Samsung and talk to them. They made the phone and if your still under warranty they will do the right thing.

Could be a defective modem 'cause it gave you random connections. Are you under a contract with T-Mobile? If so, they will replace it for free. Although u have to pay the replacement fee of $25. Call them.
Hit the thanks button if it helps. It's my motivator to be more helpful.

I was afraid it was a hardware issue... Thank you for all your help, guys.
I'm not under warranty nor am I under contract. Any chance they would still replace it?
Also, if not, is there anything you recommend I do with this phone? (sell it, use it for something else, etc.)

WashboardSlim said:
I was afraid it was a hardware issue... Thank you for all your help, guys.
I'm not under warranty nor am I under contract. Any chance they would still replace it?
Also, if not, is there anything you recommend I do with this phone? (sell it, use it for something else, etc.)
Click to expand...
Click to collapse
Out of warranty they will still fix it but the price may be more than the phone is worth. Its still worth calling them to find out. AS Far as other uses the thing makes an incredible mp3 player. The Wolfson DAC in it is way better than most. In airplane more just playing music I can get 20 hours plus out of this phone. Which is pretty sweet.

If you bring it to T-mo lab, Heimdall back to stock without root, or they will blame you for this and get lazy on analysis...
sent from me

[Q] SOS: Help with breaking Verizon SCH-I535 to be fully functional on T-mobile

Hey everyone and thanks for taking the time to read this,
So the story goes as so: After doing some research couple months ago about the capability of the Verizon Galaxy S3 to work on T-mobile, i purchased it, and got it to successfully work on T-mobile(texts, calls, wi-fi). The problem is, i just recently upgraded to include a data plan, and i cannot access the internet, despite taking my phone to my cell phone dealer and contacting T-mobile.T-mobile even sent me a guide to do a mastery reset to factory in hopes to solve this problem, only to tell me afterwards that the phone version SCH-I535 is a "verizon locked-software" and i won't be able to set up an APN to work on the T-mobile network. This was all due to the fact that i was not able to set up a APN for T-mobile, and every time i tried to access it through setting, it brought me to a blank black page with the only option of "Reset to Default". After reading other forums and talking with some people, many have suggested i take this issue to XDA to find a solution.
So, here i am.....Does anyone know if it is possible for me to break/root/ or whatever it is called so i can successfully access the t-mobile network on my phone? Preferably an easier guide since i am sort of a newbie at this sort of stuff.
Thanks again for reading.

[Q] Removing the "No Signal" message from the lock screen

I have an HTC MyTouch 4G that I use over a wifi connection in combination with textPlus to make it into a sort of house phone. The phone used to belong to a friend of mine but has never had a carrier since it was given to me when my friend got a new phone.
Any solution involve rooting isn't a problem. Although because of a lack of SD card, I have only been able to unlock it and plan on rooting it once I buy one. But it'd be nice to know how at least until then.
It has Go Launcher on it now and uses the weather live wallpaper. This is actually why I'd like to remove the big "No Signal" message. It might seem like a stupid reason for it, but I want to make my phone look nice.
Thank you.