Anyone else have support issues with GPS Tuner?

Anyone else have support issues with GPS Tuner? - General Topics

Hi,
I am looking for an alternative software package to use for GPS on my Touch Pro. The support from this developer is simply substandard. I work in software support myself and if we gave this kind of treatment to our customers I would be out of a job.
Anyhow, I have not been able to use the software for the past 6 months due to a registration error I am getting, their developer will not respond to emails so I gave up trying. Recently I gave it another shot as my support maint. was about to expire. And guess what. No reply yet again. Nadda.
So, anyone looking for GPS software out there, GPS Tuner is a good software package just hope you do not have to try to deal with them if there are any issues.
Anyone else find this with them? Can anyone recommend a decent GPS package where the developers actually support the software when there are issues?
Thanks,

Cant confirm this. I had also a problem with registration. (bought a new PDA-Phone) and got an answer after 2 or 3 days with new registration no.

Ya, I guess I will put it down to they just ignore their users once the software support is up. However, I approached them with this problem when I had 5/6 months of software support left.
At least when I deny customers support for software issues due to their Maint. being out of date I let them know that is the reason. No just ignore them.
Guess I wont be upgrading to their version 6 when it comes out.

Related

New HTC Fuze Official ROM Released

I didn't see any news about this here so... It seams like HTC has released an update for the AT&T Fuze. According to the HTC Support site, here's what's included:
Microsoft's Windows Mobile Adaptation Kit Update (AKU) 1.4.6
Slide to Answer
Push To Talk Button is now re-assignable
FM Radio Application
Enhanced MS Voice Command
Call waiting indicator is now audible when using Speakerphone
HTC Music player supports Album art/info
Improved TouchFlo3D (TF3D) and User Interface performance
A-GPS Update: Speeds up the time it takes the GPS to get a fix on your location
Quick GPS is still recommended for the optimal operation of GPS based applications and services
The update can be found here.

But... what does it take to actually download it? I have a 3-month old Fuze in the US, but when I plug in my S/N - it says that it isn't for my Fuze?

gfincher said:
But... what does it take to actually download it? I have a 3-month old Fuze in the US, but when I plug in my S/N - it says that it isn't for my Fuze?
Click to expand...
Click to collapse
I have the same issue. Tried it twice. Any ideas?

Same here. I just got through sending HTC an email about it. My fuze is only about 2 weeks old.

Same Problem -
"Sorry, this software download is not suitable for your device."
The phone is less than a year old and it makes me want to reach for an iPhone.

http://forum.xda-developers.com/showthread.php?t=519698
Looks like someone called HTC and was told it would not be up until 12:01 EST. however it is after that now. Guess I will try again after midnight pacific.

enfuziast said:
"Sorry, this software download is not suitable for your device."
The phone is less than a year old and it makes me want to reach for an iPhone.
Click to expand...
Click to collapse
It's obvious you're a closet IPhone lover. Quit denying yourself the pleasure of not having to post here ever again.... Go buy an Iphone... go go go go!

just a question
i jst updated my rom with a rom from this site will this new rom from htc work? and will it return my phone back to the factory settings? cuz this new rom from raphael the fuzeberry is awsome

Still saying not for my device
Oh well, hopefully later today

This is the response I got from HTC.
"Hello Shannon, Thank you for your inquiry about the HTC Fuze. We would be happy to assist you with that information. However, we are experiencing an issue in the download of the update for the Fuze. We are aware of the issues and do apologize for the inconveniences. We are working on getting the issue resolved at the current time. We do ask that you allow 24 hrs and then retry to download the software. If after the 24 hr period you are still experiencing issues in downloading the software then please let us know. Again we do apologize for the inconveniences and appreciate your patience in resolving this issue. Shannon, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions. HTC Technical Support http://www.htc.com http://www.htcwiki.com."

Can't download Official ROM either
I have a FUZE I purchased in February, same issue with not accepting my S/N. I know I will be a candidate for the new ROM so hopefully, the issue as described above from HTC support will prove to be accurate and we can download in a relative short time. I am really excited to try this new Official ROM as I am not comfortable flashing the ROM's that are available otherwise. I just don't have enough technical background to feel like I can do it without the real risk of bricking my FUZE.

HTC Fuze support site is down...
For now, they are probably fixing the issue with the S/N error because the support sub-site for the HTC Fuze is down.

why would you guys want a rom that weve had the updates for months? and 6.5 is already working great for us plus without all the att junk?

lbhocky19 said:
why would you guys want a rom that weve had the updates for months? and 6.5 is already working great for us plus without all the att junk?
Click to expand...
Click to collapse
I concur! There really is no reason to downgrade to this rom....

thesilentnight said:
I concur! There really is no reason to downgrade to this rom....
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Click to collapse
It could have some updated drivers and it looks like it has a new radio in it. That's the main benefit of getting this.

I wouldn't downgrade to 6.1, even if it has "new stuff"....won't take the cooks very long to extract any new stuff, and add it to the 6.5 roms
mindfrost82 said:
It could have some updated drivers and it looks like it has a new radio in it. That's the main benefit of getting this.
Click to expand...
Click to collapse

p51d007 said:
I wouldn't downgrade to 6.1, even if it has "new stuff"....won't take the cooks very long to extract any new stuff, and add it to the 6.5 roms
Click to expand...
Click to collapse
I agree, that's what I meant by my post...once someone gets their hands on it and can extract the goodies

Well, this ROM is appreciated regardless
I think custom ROMs are sweet, and I am a big fan of 6.5. But, I personally kinda like official releases, despite 6.1 and the AT&T crapware. I'll probably end up installing a 6.5 rom anyway if AT&T doesn't make one, or if AT&T's really sucks. Besides, I am overloaded with MS betas on my PC and phone.

Does anyone know when it will be downloadable again? The link seems to be down again or is there another place to find it?

If this allows the MS voice command to say the name of the caller, then I'm all for this update.

I emailed Samsung about a few things, here is the response

Thought I'd share this with you guys. I recommend sending out a similar email so that they know that there are serious concerns about the phone. I did it online at the Contact Us page on the Samsung website.
Here's what I wrote:
Hello,
I recently purchased a Samsung Captivate. Overall, I am quite pleased with the device. However, there are a few things that irritate me about it that I was hoping you could comment on:
1.) There is a serious lag issue. Do a quick google search and you'll find that this is a universal problem with the phone.
2.) The GPS does not work. Also a universal issue.
3.) No 2.2 Froyo.
4.) No last.fm scrobbling support for the default music player (which I love by the way!)
5.) Drivers for Windows 7 x64 do not work well. After a lot of trial and error, I finally got it. Again, a universal issue.
A lot of people complain about the TouchWiz UI, but I personally enjoy it, as long as the lag issue is taken care of. Also I'm pleased with the phone call quality, and almost all other aspects of the phone.
I appreciate your time, and hope to hear from you soon.
Thank you,
[thecoolestcow]
Here is the response:
Dear [thecoolestcow],
Thank you for your inquiry.
Regarding the GPS on the phone, Samsung Mobile is aware that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations. We are diligently evaluating the situation and will provide an update as soon as possible.
We advise you to use assisted GPS powered by your service provider.
We still don't have any update regarding the release of the Android 2.2 for the Captivate and the drivers that will be compatible with Windows 7 64bit.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Should this become available, it will be posted on our website in the Samsung Download Center.
Please feel free to check back with us periodically for updates.
Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for choosing Samsung.
Sincerely,
Technical Support

thecoolestcow said:
Thought I'd share this with you guys. I recommend sending out a similar email so that they know that there are serious concerns about the phone. I did it online at the Contact Us page on the Samsung website.
Here's what I wrote:
Hello,
I recently purchased a Samsung Captivate. Overall, I am quite pleased with the device. However, there are a few things that irritate me about it that I was hoping you could comment on:
1.) There is a serious lag issue. Do a quick google search and you'll find that this is a universal problem with the phone.
2.) The GPS does not work. Also a universal issue.
3.) No 2.2 Froyo.
4.) No last.fm scrobbling support for the default music player (which I love by the way!)
5.) Drivers for Windows 7 x64 do not work well. After a lot of trial and error, I finally got it. Again, a universal issue.
A lot of people complain about the TouchWiz UI, but I personally enjoy it, as long as the lag issue is taken care of. Also I'm pleased with the phone call quality, and almost all other aspects of the phone.
I appreciate your time, and hope to hear from you soon.
Thank you,
[thecoolestcow]
Here is the response:
Dear [thecoolestcow],
Thank you for your inquiry.
Regarding the GPS on the phone, Samsung Mobile is aware that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations. We are diligently evaluating the situation and will provide an update as soon as possible.
We advise you to use assisted GPS powered by your service provider.
We still don't have any update regarding the release of the Android 2.2 for the Captivate and the drivers that will be compatible with Windows 7 64bit.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Should this become available, it will be posted on our website in the Samsung Download Center.
Please feel free to check back with us periodically for updates.
Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for choosing Samsung.
Sincerely,
Technical Support
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Click to collapse
man I just dont see this lag yall are talking about... Had the phone since day 1, no lag fix and its fast as my n1 on 2.2. about.. Wierd...
Also GPS does work, just not reliably all the time, some works fine, others not, others sometimes.. So saying it dont work is exadurating. I just dont want people that dont have one think that the GPS dont work. It does and I use it everyday without issue. No fixes or anything, mine and some others works...
2.2 froyo will be here soon. Hold your horses on and it will be here next month I will bet...

I didn't see the lag either for a while, but I see it in most of the Samsung native apps, like Messaging and the screen unlock.
GPS also used to work amazingly. It just stopped completely now for me.
It's good though that they acknowledged in the email that they were going to release a fix for it.

thecoolestcow said:
I didn't see the lag either for a while, but I see it in most of the Samsung native apps, like Messaging and the screen unlock.
GPS also used to work amazingly. It just stopped completely now for me.
It's good though that they acknowledged in the email that they were going to release a fix for it.
Click to expand...
Click to collapse
Yea, Well Im certain it will be fixed. The samsung epic 4g is rumored to have a working GPS (more testing needs done for me to believe it for sure) and if we have the same hardware gps wise as the Epic 4g we should definatly see a fix...

Nice, Engadget confirms.
engadget.com/2010/08/18/samsung-says-gps-is-tested-and-validated-on-epic-4g-our-testi/

There is most certainly lag. Like you guys, it wasn't a big deal until I saw the lag fix.
Long story short, I've been running the lag fix about a week, then borked my phone with another tweak and had to revert back to stock. HOLY COW was that thing slow... I never really knew any different until I had seen greener pastures
I will say I don't think the DEFAULT lag is worse than any other phone on the market. But it is capable of much, much faster.

Also you forgot to include the complaint that MMS doesn't work on EDGE, only 3G.

TexUs said:
There is most certainly lag. Like you guys, it wasn't a big deal until I saw the lag fix.
Long story short, I've been running the lag fix about a week, then borked my phone with another tweak and had to revert back to stock. HOLY COW was that thing slow... I never really knew any different until I had seen greener pastures
I will say I don't think the DEFAULT lag is worse than any other phone on the market. But it is capable of much, much faster.
Click to expand...
Click to collapse
Which lag fix did you use? I saw several. I haven't rooted my device yet because I'm a little girl. I'm trying to gather as much info as possible first.

thecoolestcow said:
Which lag fix did you use? I saw several. I haven't rooted my device yet because I'm a little girl. I'm trying to gather as much info as possible first.
Click to expand...
Click to collapse
Well I did all my tweaks manually the first time. However when I borked and started over I used this: http://forum.xda-developers.com/showthread.php?t=751934
That will do all necessary tweaks at once. Just download the update.zip file to the root of your INTERNAL card, reboot into recovery mode (ask if you don't know how... easiest way is to use ADB), and select "reinstall packages" and you're done.
Just check the post I linked to, but it'll remove all the ATT crapware, remove the loud startup sounds, install root, block ads, etc.
After it's ran you then can go into the app it adds and run the lag fix... After you run that script it needs a reboot... And then you've got a lag fixed phone that runs twice as fast. ROM Manager, for instance, takes like a whole freaking minute it seems to open un-lag-fixed. Lag-fixed it takes several seconds max.

TexUs said:
Well I did all my tweaks manually the first time. However when I borked and started over I used this: forum.xda-developers.com/showthread.php?t=751934
That will do all necessary tweaks at once. Just download the update.zip file to the root of your INTERNAL card, reboot into recovery mode (ask if you don't know how... easiest way is to use ADB), and select "reinstall packages" and you're done.
Just check the post I linked to, but it'll remove all the ATT crapware, remove the loud startup sounds, install root, block ads, etc.
After it's ran you then can go into the app it adds and run the lag fix.
Click to expand...
Click to collapse
Holy crap, how did I miss that one? Excellent, thank you. I will likely be doing that in the near future!
Sent from my SAMSUNG-SGH-I897 using XDA App

thecoolestcow said:
Holy crap, how did I miss that one? Excellent, thank you. I will likely be doing that in the near future!
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
NP.
I'm happy with 2.1 right now... I mean the Captivate at 2.1 runs faster than anything else on the market, including the N1 2.2......
So I can live with 2.1 until Samsung releases 2.2
Once you see how much faster it is with the lag fix, you'll start to wonder how much faster 2.2 will be. The Captivate will be untouchable.

There is definitely significant lag on the stock firmware - most notably for me with the marketplace but s also for some other apps when they are loading data. I haven't applied any fixes yet as I'm waiting for a decent firmware update before I do too much with my phone.
JH2/3 are looking like good bets, but I would suspect that an official firmware is right around the corner given the few changes between JH2 and JH3.
Sent from my SAMSUNG-SGH-I897 using XDA App

Why wait? It takes 5 minutes to vastly improve the usability of your phone.

And worst comes to worst, you use the Odin3 one-click to restore it to stock. Seems pretty awesome. I'll probably be "super-rooting" tonight!

Also to note you should only be doing that super-rooting from stock to start with... It's the most reliable method anyway. You can try it from what you've got but- if there's issues you just need to do it from stock.

Hm. And there's no way to back up my apps/data right?

thecoolestcow said:
Hm. And there's no way to back up my apps/data right?
Click to expand...
Click to collapse
Yes, download ROM Manager but you need to be rooted first I think... So you can root your phone only (same process but it just does rooting: http://forum.xda-developers.com/showthread.php?t=725555), download/install ROM Manager (http://forum.xda-developers.com/showthread.php?t=734163). Then when you reboot into the ROM Manager recovery screen there's nandroid backup utility that'll back up everything.
If you like selective backups of stuff you can also use Titanium Backup (also requires root).

smashpunks said:
man I just dont see this lag yall are talking about... Had the phone since day 1, no lag fix and its fast as my n1 on 2.2. about.. Wierd...
Also GPS does work, just not reliably all the time, some works fine, others not, others sometimes.. So saying it dont work is exadurating. I just dont want people that dont have one think that the GPS dont work. It does and I use it everyday without issue. No fixes or anything, mine and some others works...
2.2 froyo will be here soon. Hold your horses on and it will be here next month I will bet...
Click to expand...
Click to collapse
GPS does NOT work. It barely functions, so it does not work. Anybody that says it does is just trying fool themselves into thinking they didnt make a mistake. GPS absolutely does not work. Its been documented by numerous sources and tens of thousands (or more) vibrant and captivate users here in the US. For Christ's sake, even Samsung has admitted that it doesnt work. They've used incorrect drivers from Broadcom, so it can't possibly work.
Samsung may release Froyo to the carriers toward the end of next month, but it'll be quite a while before AT&T releases it to us. They have to go through and add all their crapware and remove any functionality that's in the stock rom that they can charge money for (this really pisses me off I REALLY, want that wifi hotspot functionality!!!) and they have to cripple the kernel and radio so there'll be no HSUPA.

derek4484 said:
GPS does NOT work. It barely functions, so it does not work. Anybody that says it does is just trying fool themselves into thinking they didnt make a mistake. GPS absolutely does not work. Its been documented by numerous sources and tens of thousands (or more) vibrant and captivate users here in the US. For Christ's sake, even Samsung has admitted that it doesnt work. They've used incorrect drivers from Broadcom, so it can't possibly work.
Samsung may release Froyo to the carriers toward the end of next month, but it'll be quite a while before AT&T releases it to us. They have to go through and add all their crapware and remove any functionality that's in the stock rom that they can charge money for (this really pisses me off I REALLY, want that wifi hotspot functionality!!!) and they have to cripple the kernel and radio so there'll be no HSUPA.
Click to expand...
Click to collapse
We're about a month after release and have Vanilla Android 2.1 ROMs, so chill out. Have some patience, I'm sure we'll see them for 2.2 as well.

derek4484 said:
GPS does NOT work. It barely functions, so it does not work. Anybody that says it does is just trying fool themselves into thinking they didnt make a mistake. GPS absolutely does not work. Its been documented by numerous sources and tens of thousands (or more) vibrant and captivate users here in the US. For Christ's sake, even Samsung has admitted that it doesnt work. They've used incorrect drivers from Broadcom, so it can't possibly work.
Samsung may release Froyo to the carriers toward the end of next month, but it'll be quite a while before AT&T releases it to us. They have to go through and add all their crapware and remove any functionality that's in the stock rom that they can charge money for (this really pisses me off I REALLY, want that wifi hotspot functionality!!!) and they have to cripple the kernel and radio so there'll be no HSUPA.
Click to expand...
Click to collapse
Mine works and so do others in those thousands of people threads. If you would like I can copy n paste them for ya...
Its directed me to many places perfectly so it works, its just unreliable and not the best, hence needs to be optimized ...
now post a link where samsung admitted using incorrect drivers? I've never saw that...

Why I am not angry at Samsung or [email protected]

Maybe I am the only one, but flashing roms and learning how to screw up my captivate, and more importantly learn how to fix it afterwords, has made me not really care about when my phone will get 2.2 or 2.3. The developers here have made roms that I believe are just as good, if not better than the "official" versions. Sure Samsung promised 2.2 a long time ago, but what is the fun in just a boring update? Am I the only one who feels this way, or am I just addicted to flashing?

Here, here!

The only thing an official AT&T update would bring at this point in the game, would be better custom ROMs.
IMVHO of course.

I respect your right not to be upset. Still, I think there are a number of things to be legitimately upset about - none of which are addressed by the ROMS on xda.
The restart issue: this problem has been known for a long time. Neither AT&T nor Samsung have made it easy to get a working phone. They denied the issue for a while. They then recognized it, but never made the exchange process easy. Look at all the random shutdown threads and see the mixed experiences people have had. To make matters worse, broken phones are often replaced with other broken phones. AT&T has been either too lazy or too cheap to pull the affected IMEIs from circulation. People have gone through 2 or 3 phones before getting one that 'works.'
My GPS doesn't work at all. I can stand out in the middle of a field and my phone will see 1 satelite. I get a lock every once in a while, but it NEVER has tracked. I've tried just about every GPS fix out there and none of them work for me (and I shouldn't need to try a bunch of fixes off some internet forum anyhow). Has there been any help from AT&T or Samsung on this issue? - No. They seem to pretend it doesn't exist. To make matters worse, some phones seem to work as expected - BUT some of those have the shutdown issue. People are afraid to turn in their screwed up phone with a working GPS because they might end up with a 'normal' phone with a broken GPS. That's outrageous. Seriously, it shows the truly pathetic quality of the Captivate and the companies that manufacture/distribute it.
There are features that came on my phone that have still not been enabled. Media Hub, for example, was billed all over the place as a great new feature - to be enabled later. It's later...much later. When do I get Media Hub? I don't see it. I can't get it to work via any custom ROMs (unless I'm missing something).
The way that AT&T and Samsung have handled this situation reads as a case study in poor customer service. Is it the end of the world? No. Is it enough to get me to avoid another Samsung phone? Probably. I bet many others would say the same.

Custom ROMs saved me from hating this phone and made it a really great device in every way I can think of, but it doesn't excuse AT&T+Samsung's lack of support on this device.
All I can say is thank goodness for people on this forum who have the interest, know how and drive to do what those companies have not done: make the Captivate a great device.

delugeofspam said:
Here, here!
Click to expand...
Click to collapse
Where? Where?

Wdustin1 said:
acctually there is a working media hub .apk in one of the forums and it works great
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Click to collapse
Where? 10 characters

I agree, I love this phone and I'm thankful for samsung and AT&T not doing their job, because it's made people on these forums come up with some amazing roms/kernels/what-have-you.

The rom leaks developers are working on are part of a conspiracy. Think about it.

rwj5279955 said:
The only thing an official AT&T update would bring at this point in the game, would be better custom ROMs.
IMVHO of course.
Click to expand...
Click to collapse
Yup! My Sentiments exactly.

fldude99 said:
Where? 10 characters
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Click to collapse
It was on the Epic forums.
I tried this a while ago on one of the early versions of cog and it worked fine, but I don't use it enough to keep it on my phone. But I can confirm that it did work for me.

sarcasmo said:
I respect your right not to be upset. Still, I think there are a number of things to be legitimately upset about - none of which are addressed by the ROMS on xda.
The restart issue: this problem has been known for a long time. Neither AT&T nor Samsung have made it easy to get a working phone. They denied the issue for a while. They then recognized it, but never made the exchange process easy. Look at all the random shutdown threads and see the mixed experiences people have had. To make matters worse, broken phones are often replaced with other broken phones. AT&T has been either too lazy or too cheap to pull the affected IMEIs from circulation. People have gone through 2 or 3 phones before getting one that 'works.'
My GPS doesn't work at all. I can stand out in the middle of a field and my phone will see 1 satelite. I get a lock every once in a while, but it NEVER has tracked. I've tried just about every GPS fix out there and none of them work for me (and I shouldn't need to try a bunch of fixes off some internet forum anyhow). Has there been any help from AT&T or Samsung on this issue? - No. They seem to pretend it doesn't exist. To make matters worse, some phones seem to work as expected - BUT some of those have the shutdown issue. People are afraid to turn in their screwed up phone with a working GPS because they might end up with a 'normal' phone with a broken GPS. That's outrageous. Seriously, it shows the truly pathetic quality of the Captivate and the companies that manufacture/distribute it.
There are features that came on my phone that have still not been enabled. Media Hub, for example, was billed all over the place as a great new feature - to be enabled later. It's later...much later. When do I get Media Hub? I don't see it. I can't get it to work via any custom ROMs (unless I'm missing something).
The way that AT&T and Samsung have handled this situation reads as a case study in poor customer service. Is it the end of the world? No. Is it enough to get me to avoid another Samsung phone? Probably. I bet many others would say the same.
Click to expand...
Click to collapse
Very well said! Btw, LOVE the screen name, lol.
I don't even own this phone, my gf does and I've done limited research so I could flash Cog2.3b8. The phone is WAAAAY better with Cog, but the gps blatantly disappeared on us halfway to our destination last weekend. I sighed and pulled out my mt4g which caught a lock in about 1/10th of a second and guided us there with absolutely no errors.
This made ME feel pretty stupid considering I gave her the phone as a gift. Thank god I bought it used and can probably sell it for what I paid for it.
From my limited experience with AT&T and Samsung I am furious. This phone had tremendous potential but I will avoid Samsung and AT&T like the plague from now on.
Delaying updates is one thing but the GPS issue is ****ing ridiculous. It's a joke!! There's no other way to describe it. You should all be irate and demand your money back.
Yes, T-mobile has had QC issues with the MT4G but everyone in the thread who has returned their phones has praised T-mobile for the way they handle their customer service, including myself. How many have had that experience with AT&T?

You should still be mad at Samsung.
Instead of making good ROMs great, we're making crappy ROMs good.

vunuts said:
It was on the Epic forums.
I tried this a while ago on one of the early versions of cog and it worked fine, but I don't use it enough to keep it on my phone. But I can confirm that it did work for me.
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Click to collapse
It worked for me as well. I just didnt care for it. I would much rather have netflix. I have a different apk somewhere around here. If his doesnt work for you let me know via pm and I will send it... nm i just posted it

Phateless said:
You should all be irate and demand your money back.
Click to expand...
Click to collapse
Nah. I don't really need GPS, and last time I tried it outside my work building it got lock in about 2 or 3 seconds. I've tried it a couple of times while driving with mixed results. It seems to depend a lot on the area. As expected (or maybe not), it seemed to worked the best in the "wealthy" part of the city. I live in San Jose, Costa Rica.
Other than that I don't know. I haven't had any single random restart that I know it wasn't caused by me, same with charging death, mainly caused by bad UV settings.
I only used the stock rom for about 2 days before I moved and lagfixed it. I killed it once in a bad kernel flashing attempt. The fact that I can revive it using a home made usb jig makes me love it even more.
Right now, I just wished people could experience that same phone I'm experiencing. I think I'm in love with it.

I'm mad at both. My Captivate is my work phone, provided by my employer - so I am less comfortable flashing it to overcome the shortcomings of the standard AT&T build - yet I did root the phone and install the MobileAP so I can actually work when my client doesn't let me connect to their network.
My beef is on smaller things like - disabling tethering, not having more robust support for Exchange, the inability to sideload, or even load Android Market apps that AT&T doesn't want me to see.
As a work tool, I want my phone to let me work, and these limits, largely self-imposed are galling.

I've learned so much over the last week. I must have flashed my phone at least 20 times and got a few good bricks out of it too. Samsung and At&t can do what they want. These roms works much better than anything they could ever do.
Sent from my SAMSUNG-SGH-I897 using XDA App

I'm not mad at Samsung or Rogers for the reasons stated above, I'm mad at them for broken promises as they relate to hardware - namely the USB-to-HDMI issue, which was a big reason for me to go with this phone over another. We were promised a software update to enable this and were even shown a cable on the official Sammy site, but nada.

Find X2 pro stuck on Android 10

Hey guys,
I posted on the other threads but it seems like my concern shifts to be another.
First off: Yes I have tried switching regions with the tutorials. No nothing happened. I switched back to EuEx, no dualism because I don't need it.
Yes I tried every possible EU VPN Tunnel and updating OTA.
Nothing helped.
Now I have searched for my current Firmware, and there is no actual discussion about it. It is CPH2025_11_A.52 I am on the security Patch Level December 2020. So it came to my mind that it could actually be the firmware that prevents the updatingprocess. Is this possible?
With every other EU-Colleague of mine getting at least C59 with EuEX I'm starting to think it's just my phone.
Is there something I can do about it or do I have to wait for a flashable Android 11 zip? Which would ultimately leave me with selling the phone since I purchased it in regards to receiving an android 11 smartphone.
Thanks for reading in advance!

No problem with your version ,its just Oppo s way of doing things.I have cph 2025.11.A50 november security patch.
I reached them and they said i should take my unit to service ,i asked them why?its not broken !
Very wierd solution.
My phone works like a charm ,great performance ,good battery life ,so im happy with the software.
P.s bought phone from Switzerland.

@andreiselegean1984 @CaptainRage while it may not be broken on the hardware level there definitely seems to be something wrong with it, so sending it in is not that weird a solution imho. There surely is some sort of repair service in your country that acts as an official Oppo partner for warranty repairs, so why not just contact them and see if they can help by just flashing the newest software onto it and be done with it. The only hassle being that you'll have to do without it for a couples of days but maybe you still have one of your older phones that you can use instead for the time being...

Well Oppo doesn't seem to be cooperating that much:
We are sorry to know that you didn’t receive the ColorOS 11 update on your Find X2 Pro just yet.
In order to clarify this for you, please allow us to offer you a background explanation.
To make sure everything of the new version can run smoothly and reduce the unnecessary risk of the end-user, the ColorOS 11 update is released in batches. This is a protective measure used in global leave for all the new software versions.That’s why a certain amount of devices don’t receive the update on the announced date. But don’t worry! As your satisfaction is our priority, we at OPPO are doing our best to release the update for your phone as soon as possible. Rest assured that you will receive ColorOS 11 soon.
I appreciate your understanding and wish you a wonderful day!
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Click to collapse

CaptainRage said:
Well Oppo doesn't seem to be cooperating that much:
Click to expand...
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This is just the usual BS the customer service gives you, forget about that. There have to be companies in your country that are official Oppo service partners which do all the repairs that are eligible for warranty. Contact one of them directly and tell them what the problem is and see if they accept it as a warranty repair.

Question Is it possible to reinstall a factory image?

Hello XDA!
First of all, long time lurker, but infrequent poster here. My phone is an Asus ROG Phone 5s Pro running stock and non-beta software and is not rooted. I am reaching out to see if anyone on here who has more technical savvy than me (which is probably most of y'all) can help me figure out how to reinstall a fresh factory image on my Asus ROG Phone 5s Pro or can offer any other possible solutions for my issue.
The reason I am wanting to do this is because I recently installed a software update from Asus that seems to have a persistent issue that is a pretty major problem to me. The issue is that whenever I reboot the phone and plug in headphones and audio plays, but it stutters and BLASTS out of the headphones (multiple sources tried, even happens with system notification sounds). This only happens with wired headphones and never with Bluetooth. I had this happen to me once for less than a half a second and my ears were persistently ringing for about 3+ hours after this and I am certain that it damaged my hearing to a small degree. Because of this I no longer trust to use any headphones with the phone and this is a huge bummer because I use wired headphones A LOT.
I have tried to factory reset the phone several times already and the issue persists through without any restoring of anything during setup (in fact it won't recognize the backup that it created the day before the factory reset), but the issue is still present. I contacted Asus customer support (for which lets just say I have strong feelings on) and explained the issue and they want me to RMA the phone for a hardware issue.
I really do not wish to do this as this means I will have to either switch phones a few times which is always incredibly time consuming or be without a phone for an estimated period of up to 10 days if I do the RMA. I also disagree that this is a hardware issue because of two things: 1) if it were a hardware issue then I would think that the problem would be constant and not happen just once after each reboot and I would think that doing something in the software, i.e. a reboot, wouldn't consistently recreate the problem. Thus I am trying to find a way to "restore" the operating system of this device to see if I can solve what I believe to be a software issue that shouldn't require any RMA.
I have seen that posts that linked official files from Asus before, such as the "AsusUnlock_1.0.0.7_210127_fulldpi.apk" found in the OP of the "Install any custom ROM on ROG Phone 5 / 5s (GSI)" thread here in this very forum. Is anyone aware of any officially sourced files for stock software/firmware for this phone and a process through which I could reinstall it?
I am also open to thoughts and other possible options to consider.
Also I will give bonus points to anyone who can help me figure out how to fix the issue where my Google backup by this very same phone won't restore its own Google backup when going through the setup and can help me restore it. It does recognize a different Google backup for a tablet that is set up for my child to use, so it is not an issue with the restore being completely broken.
Thanks in advance for anyone willing to try and lend a hand.

Hi, here you can find stock firmwares make sure you got for right region.
ROG Phone 5s Pro | Gaming Phones｜ROG - Republic of Gamers｜ROG Global
Fueled for winning by the latest Qualcomm® Snapdragon® 888+ 5G mobile platform, ROG Phone 5s Pro launches your mobile gaming experience into the next dimension. With an unbelievably responsive 360 Hz native touch-sampling rate, the 144 Hz / 1 ms display brings you the smoothest ever viewing...
rog.asus.com

Yeah, just for additional info for anyone who finds this. I've also been working with ASUS customer support. I was given two links on flashing official firmware:
Unofficial guide on flashing - https://www.asus.com/support/FAQ/1009748/
Official firmware images - https://rog.asus.com/phones/rog-phone-5s-pro-model/helpdesk_bios (same as previous comment above; thanks Teddy)
When I asked why my version is newer than any they currently have listed on the site I was told that it "could be a preview release given directly by Google" (I doubt this as this appeared as an official OTA by Asus that had very specific patch notes to this phone in it) and that because my version is newer than any listed on their site would result in trouble if I tried to flash the newest version listed, but an older firmware than what is currently installed and that I should still just RMA my phone.
For reference my current firmware is RKQ1.210303.002.WW_Phone-18.1220.2201.186 and the latest firmware listed on their site at the time of this writing is WW-18.1220.2111.164.
Great phone (aside from the hearing damage), but utterly useless support.
Still open to thoughts and ideas though if anyone still has any.

You can "downgrade" your firmware by doing a RAW flash directly to version you need OR to any lower version and then install the official ASUS version you want manually. Also need to disable OTA updates to avoid being updated to the latest automatically.
Having the device checked for hardware issues is probably the best idea however.

Andrologic said:
You can "downgrade" your firmware by doing a RAW flash directly to version you need OR to any lower version and then install the official ASUS version you want manually. Also need to disable OTA updates to avoid being updated to the latest automatically.
Having the device checked for hardware issues is probably the best idea however.
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Could you provide more info on this "downgrade" via "a RAW flash"? Is there a guide or something that will give more info about this?
I think I might be screwed though for the RMA. Customer service says apparently its a Taiwan version and cannot be serviced in the USA and has to be sent to via Taiwan RMA and the page they gave me seems to indicate there are no service centers for ROG Phones; see https://www.asus.com/support/service-center/taiwan#.
Short rant is that I literally spent hours and I mean HOURS (if not possibly days) of my time with Asus customer service and searching online trying to find a US version with US warranty and ultimately getting nowhere and deciding to go with the one I have now. Four months in to a $1700 phone and basically I am stuck with a dangerous headphone jack and no option to fix it other than maybe what you mentioned, Andrologic.
Today has not been kind.

ChrisMills83 said:
Could you provide more info on this "downgrade" via "a RAW flash"? Is there a guide or something that will give more info about this?
I think I might be screwed though for the RMA. Customer service says apparently its a Taiwan version and cannot be serviced in the USA and has to be sent to via Taiwan RMA and the page they gave me seems to indicate there are no service centers for ROG Phones; see https://www.asus.com/support/service-center/taiwan#.
Short rant is that I literally spent hours and I mean HOURS (if not possibly days) of my time with Asus customer service and searching online trying to find a US version with US warranty and ultimately getting nowhere and deciding to go with the one I have now. Four months in to a $1700 phone and basically I am stuck with a dangerous headphone jack and no option to fix it other than maybe what you mentioned, Andrologic.
Today has not been kind.
Click to expand...
Click to collapse
There are links to download RAW images along with guides in the help thread pinned to the top of this forum. You should find what you need there. The RAW's come include flash scripts that does it all for you.

Just curious for opinions while this thread is still going:
Does anyone lean towards my issue being a hardware problem or something else (and if you could be specific and suggest something for me to try about it)?
The reason why I ask is because I personally feel like this is an issue with when the headphone jack initializes output or something because it only ever blasts audio after a reboot and I any audio plays. After it stops and plays again the levels seems to return to normal. I can also reliably make this happen the same way every single time. Finally (and somewhat conspiratorially), the update I installed just before this started to happen had patch notes that included "optimized audio parameters."
My appreciation in advance for any thoughts and insights.

Database Info

welcome