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Can't send MMS Messages (on 02 with XDAiis)

HI everyone,
I'm figuring as I'm about to turn 30, this is to do with just being too old to deal with technology anymore. Gonna need a five year to sort this out soon...
Anyway, I'm having problems sending MMS messages on my XDAiis with O2 (pay monthly).
I've been to the o2 website, which quite un-helpfully doesn't have the settings for my phone, rather the X1. But assuming they're similar, I inputted as they said.
Problem is, the messages just time out and drop into the drafts folder.
Can anyone give me any clues? I've turned off Bluetooth and wireless and nothing improves. I've tried being hooked to the net, and nothing improves.
Quite frankly, it's way past me.
Thanks in advance.
Jsedit.

The settings are automatically input along with the web/wap settings. If you can't use mms its likely your account isn't provisioned for it. You'll need to ring O2 and ask them to activate it from their side.
JD

Hi,
First off, thanks for the response.
I called 02 - and spoke to a nice, helpful girl (who it turns out, has her birthday 10 days before mine - doesn't mean much, but I do like a service that puts up with my chatty days!)
Anyway, she reminded me that you have to set up the connections option through the O2 active part of the XDAiis. So all I had to do was go into that (Active Menu, Tools, Connections, and choose UK, PostPaid and GPRS - and it should all work).
I'm currently trying to send something out... will not hit submit till I have an outcome..........
.....
......
.....
......
Anyone want a coffee??
......
........
...
......
Damn it.
Any other thoughts?
C.ya
Jsedit.

Wait till you get into your 30's! Remember it's not your age thats the problem, it's just technology is getting more difficult!
Anyway, i had the same problem with sending MMS but i've had the IIs install without the O2 UI. Check these settings:
Goto 'messaging' tap 'tools' at the bottom of the screen, tap MMS Settings.
On the 'Preferences' tab make sure it says MMS Network in the drop down box, tick the box's in that tab to whatever you want.
Next touch the 'servers' tab make sure it says O2UK at the top of that box, tap that O2UKand it will open to the settings, make sure they read:
Server name:
O2UK
Gateway:
193.113.200.195
Port number:
9201
Server address:
http://mmsc.mms.o2.co.uk:8002
Sending size limitation:
100k
Touch ok, exit messaging
Next, from the today screen, touch 'start' 'settings' touch the 'connections' tab, touch 'connections' on that screen you should have 2 lots of settings:
'My work settings' and 'My isp' touch 'Manage existing connection' in the 'My isp' section. Make sure you have a setting in the 'modem' tab section saying something like 'MOBILE WEB GPRS'.
Go back to the settings 'tasks' page, touch the 'advanced' tab select 'select network' on that page make sure the bottom drop down box (programs that connect to a private network should connect using) says 'My isp'
Exit and return to the today screen and try again.
Phew! Hope that helps, time to make a brew!!

Hi
Try emailing [email protected] they sorted out my mms setting
hope it helps

Treo 750 V T-Mobile MMS Settings

Hi guys,
I have the Palm 750v unlocked with my T-mobile sim in. I have setup the Internet connection etc but the new MMS/SMS package sets up different and I cannot set up MMS .
Need someone who knows the password for T-mobile UK MMS

Anyone with any idea , even if you copy down the vodafone settings that would give me a guide of what is different.
Cheers

moved to treo section

Try this works for me

Thanks Chrisboy
Have you managed to get the device to send an MMS?

I havent tried to be honest but i did with my Tytn and it didnt work, i assumed it had to be switched on by Tmobile
Chris

mms I can't get working currently.
A network error (0x150) has occurred.
First things does anyone know where the automatic settings are linked too?
They must link back to a file in the registry or maybe in the windows file.
manual settings I have tried (same settings that work on my tytn still no luck)
The menu settings are different to the ones on my TyTN.
Menu,Options,Advanced
auto / manual
select manual then edit
If anyone gets it working on tmobile please post.
Thanks
speed tests are fantastic currently getting 1.1 megabits per second.

[QUOTE
speed tests are fantastic currently getting 1.1 megabits per second.[/QUOTE]
Is that on your Tytn or the 750V ???

Treo 750v chrissyboy6969. I love the device.

Dude how do you get 1.1mb/s on the device, HSDPA is not enabled the most i can get is 300kb/s

Not enabled a thing just did a speed test on the device and I am getting over 1mb always best so far is 1.1mb tmobile uk sim card. I know the phone doesn'y have wifi but I can live with these speeds over GPRS.

Very strange, i am on tmobile and i had the tytn before this and my speeds were around the same with the tytn but with this i can only get 300kb/s do you have the vodafone standard rom as well and what do you use to test the speed
Thanks
Chris

Guys Paul at Modaco sent me this . Its from the registery I guess the Vodafone part is hard set into the registry.
I have tried this and it doesn't work . If I open it with Notepad the Tmobile settings seem wrong . Is it simply just entering the correct values and you are done?

Treo 750 Clear MMS Settings
Today just got an "unlocked" Treo 750v (Vodafone Version).
The MMS settings are buried in the registry. Cannot get to them via typical set up options.
There is no way I can replace Cingular MMS settings with Tmobile (My carrier).
If I go and make change manually, the changes do not take effect. The next time I reboot/restart phone these settings disappear.
I have found registry import files in different forums, but none seem to make change properly.
Any ideas?

Yea , it seems an issue and it does come from within the reg. I have to date no none fix . Maybe some of the other more techy guys could help on the other forums.

I received my unlocked Treo750v yesterday.
So far I have been successfull in getting everything working except MMS messages.
Currently, I have aquired what I believe to be all the necessary information in order to send T-Mobile USA MMSs:
Message Center Number: +12063130004
Email Center Number: 500
MMS Gateway address: 216.155.165.050
MMS URL: http://216.155.165.050/servlets/mms
Network Profile: Default
Some people have stated they were unable to get these settings to stay after restarting their phone. I am not experiencing that problem. The closest I can get to reproducing that error is that when i turn off the cell capabilities, the Message Center Number disappears. However the correct number reappears when I turn the cell functions back on.
I've taken a brief look at the reg file in T_Mobile_750v.zip
Code:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Palm]
[HKEY_LOCAL_MACHINE\SOFTWARE\Palm\Messaging]
[HKEY_LOCAL_MACHINE\SOFTWARE\Palm\Messaging\Prefs]
"NetworkProfile"="MMS"
"MmsGatewayAddress"="212.183.137.12:8799"
"MmsUrl"="http://mms.vodafone.co.uk/servlets/mms"
"UseManualNetworkSettings"=dword:00000000
"AutoDownloadMmsEvenIfRoaming"=dword:00000000
"AddMediaDontShow"=dword:00000001
"EmailCenterNumber"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\Palm\Varnish]
[HKEY_LOCAL_MACHINE\SOFTWARE\Palm\Varnish\Messaging]
[HKEY_LOCAL_MACHINE\SOFTWARE\Palm\Varnish\Messaging\General]
"IsGSM"=dword:00000001
"ShowAdvancedPreferencesTab"=dword:00000001
"ShowSmsToMmsConvertWarning"=dword:00000001
"UseVodaphoneVoicemail"=dword:00000001
"ValidityPeriodAvailable"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Palm\Varnish\Messaging\SMS]
"CanSendBlank"=dword:00000001
"MaxCharsPerMsg"=dword:000000A0
"MaxPartsPerMsg"=dword:0000000A
"MaxRecipients"=dword:00000014
"SMSCUseSIM"=dword:00000001
"SMSC"=""
"RequestDeliveryReceiptAvailable"=dword:00000001
"SMSEmailGateway"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\Palm\Varnish\Messaging\MMS]
"MMSC"="http://193.254.145.140:8002/ "
"MMSUA"="MDA Vario/2.0/arcsoft-mmsua-3.2.0.xx"
"MMSUAProf"="http://www.htcmms.com.tw/tmo/mdavario-2.0.xml"
"MMSProxy"="149.254.201.135:8080"
"APN"="T-Mobile Internet"
"CanSendBlank"=dword:00000000
"CcBccSupported"=dword:00000001
"DefaultPageDuration"=dword:00001388
"IsPictResolutionLimited"=dword:00000000
"IsWAVSupported"=dword:00000001
"MaxAudioSize"=dword:0004B000
"MaxMsgSize"=dword:0004B000
"MaxPictHeight"=dword:00000000
"MaxPictWidth"=dword:00000000
"MaxRecipients"=dword:00000014
"MaxVideoSize"=dword:0004B000
"RequestDeliveryReceiptAvailable"=dword:00000001
"RequestReadReceiptAvailable"=dword:00000001
"AcknowledgeMsgRead"=dword:00000000
"AcknowledgeMsgReceipt"=dword:00000000
I'm going to proceed and edit the messaging portion of the reg file, and import it on my cell, however I don't really know how to approach the VARNISH settings.
What exactly are those?

Where did you make the changes to these new settings?
Did you make the network settings as "Manual" and enter these manually, or change the registry with these settings?
Thanks

OK, found a posting on TreoCentral that solves the MMS issue.... take a look
http://discussion.treocentral.com/showthread.php?p=1109428&posted=1#post1109428
Works fine for me!

MMS Sorted Send and receive (UK Tmobile)
Setting, Connections, Connections
add a connection (You may have one if you using GPRS on tmobile)
if not enter a name for the connection i.e Tmobile GPRS
modem Cellular Line GPRS.3G)
Access point general.t-mobile.uk
username - user
password - one2one
Finish
Start, Messaging, Menu, Options, Advanced,
Click Manual then edit
Message center number should already be there
Email Center number (Blank)
MMS Gateway - 149.254.201.135:8080
MMS URL - http://mmsc.t-mobile.co.uk:8002
Network Profile - Tmobile GPRS
I use the same profile as my GPRS Internet but some people just add one under connections called Picture Messaging or something along them lines.
I took a look at the registry file and changed it and got everything working but when you restart the phone settings default to the original ones which cause message to stop send and receiving.
I also took some pictures of some speed tests as I am getting over 1mb speeds.
I am so happy with my Treo 750v it was a good buy everything that I want is now working. more pictures in my next post.

Tried what yo have and still sits there at 10%
Can you put some screen shots up of your network settings

mda mms

hey i seem to have a problem with my mda's mms
i set it up yesterday after updating to WM6 and it was fully functioning this morning up until about 5 oclock. then when i soft reset my phone it gives me an error saying :
Dialed: wap.voicestream.com cannot connect for an unknown reason. To check your connection settings and change if needed tap settings. If the problem continues reset your mobile device according to your manufactures doc and try again
can anyone help me out on what to do?

i was having the same issue. I cheated and called cust service and had them resend the configuration back over. worked like a charm.

so all i have to do is call cust service and tell them to send me the MMS settings?

or u can just change wap.voicestream.com to internet2.voicestream.com or you can try internet3.voicestream.com all of these are valid but only internet2.voicestream.com works for me...but all are used by t-mobile...check em out

I'm on Faria's wm6 rom and in the MMS server tab i dont have a place for the APN to be punched in.
The fields i have to fill are
server name, gateway, port, server address, connect via, sending size and wap version. i have these to the t-mo spec but am wondering where i would try the internet2.voicestream.com method mentioned above.
----------- Found it

eboy44 said:
hey i seem to have a problem with my mda's mms
i set it up yesterday after updating to WM6 and it was fully functioning this morning up until about 5 oclock. then when i soft reset my phone it gives me an error saying :
Dialed: wap.voicestream.com cannot connect for an unknown reason. To check your connection settings and change if needed tap settings. If the problem continues reset your mobile device according to your manufactures doc and try again
can anyone help me out on what to do?
Click to expand...
Click to collapse
Change the name of your connection.
If you've accessed mms and internet, your settings are correct.
This has happened to my several times and this was the fix.

its still not working ive used...internet2, internet3, and also wap.voicestream
can someone please help me out!

did you change the name of your connection like stated above?

i finally got it to work last night and then i restarted my phone and then tried it this morning and it was back to not working
any help??

arrrg.....mms cannot be had.

First off let me say ive searched this site high and low and tried almost every .cab ive found and followed plenty of setup instructions but still for the life of me cannot get MMS to work. email i get no problems sending texts i get no problems. but no MMS , and i think ive tried everything on this site.... im running Farias WM6 rom , and love it.
I had MMS working on the phone before i had to reflash beacuse i updated a radio rom and it almost bricked it.... so i followed all the instructions again just like usual and reflashed the downgrade rom and then upgraded to farias. I just dont remember what it was i did to get MMS working before
If someone could help me out it would be much appreciated.....
Maybe we could start a sticky entitled " How to get your MMS back after flashing "
Thanks in advance guys.

You have absolutely no MMS? You cannot receive or send MMS? Who's your carrier?

kegobeer said:
You have absolutely no MMS? You cannot receive or send MMS? Who's your carrier?
Click to expand...
Click to collapse
Yea , no MMS at all......
cant recieve or send.....
I had it working on the Faria rom before i had to reflash.....
all i keep getting is " error syncronizing " everytime i try to hit " send/recieve"

I had the same issue, go under the MMS settings, then goto server, select Cingular MMS or whoever your carrier is, mine wascingular, and then set it to the default and delete the one named default
If there is not other one besides deafault, then you need to ask your provider for your settings and add it.
hope this helps

This might be helpful to others , but i tried it still no worky for me.
stolen from " Jon " on howard forums
Ah! This sorta illustrates the problem. I had mentioned that I couldn't seem to send MMS, although I *could* browse the web via GPRS.
Well...I spent some time on the phone with T-Mobile "PDA Support" and finally have this figured out! There's been talk here about using the two different APN's available to T-Mobile Internet customers for WAP and MMS versus regular website browsing.
When I spoke with T-Mobile PDA Support, I was told a few things:
1) they've had some network problems that aren't 100% resolved that could be messing up our ability to browse the net, consistently get EDGE speeds, or send MMS messages.
2) MMS is supposed to be sent over their WAP gateway, so for this, you should use "wap.voicestream.com" as your APN.
3) Web browsing for full HTML web pages is supposed to be done over their non-protocol-restricted internet gateway, so for this, you should specify "internet2.voicestream.com" as the APN.
I did some experimenting, and it seems that I cannot send MMS when I connect via "internet2.voicestream.com", and I cannot browse the web when I connect via "wap.voicestream.com". But, as the gentleman from T-Mobile PDA Support suggested, when I chose the APN appropriate to the task, I succeeded. I tried this several times with consistent results.
I think I saw some discussion here about manually selecting the GPRS connection each time so you get the right gateway. But with a bit of configuration work up front, you can make this work automatically. Here's how:
The essence of the solution is that you should have TWO different connection setting groups - one for Internet Browsing and email, and one for MMS. Then, you can have the first one automatically invoked when your application tries to connect to the Internet, and you can have the MMS application automatically select the second connection group when it's trying to send an MMS message.
So -- Most, if not all, of you have a connection group named "T-Mobile GPRS". To examine it, click on:
Start / Settings / Connections and then tap the Connections icon. With the Tasks tab selected, you should see two connection groups listed, along with three choices under each one for tasks you can perform.
Under the connection group named "T-Mobile GPRS", click "Manage existing connections" -- you should be on the "Modem" tab -- if not, select it now.
This page shows a table in which you can list various network connections that this connection group can use to send and receive data. Since it seems that the three APNs that we know about are special purpose (one for WAP/MMS, one for Internet, one for VPN), it does NOT make sense to mix them here and let WM5 try to figure out which is best to use -- you will wind up with inconsistent results (i.e., works sometimes, but not others, seemingly at random).
Instead, since this "T-Mobile GPRS" connection group is for Internet browsing, the one and only connection you want to specify here is one that will use the "internet2" APN.
But first, click on the "Proxy Settings" tab below, and just click the box labeled, "This network connects to the Internet", and make sure the other boxes on the pages are blank (no proxy server specified here!). When you're done, select the "Modem" tab again (you might have to minimize the keyboard display at the bottom to see the tabs).
If you don't have a data connection yet that uses the internet2 APN, you can click on "New", then give it a descriptive name (such as "Internet connection"), select "Cellular Line (GPRS)" as the modem, click "Next", and input "internet2.voicestream.com" as the APN, click "Next" again, leave the user name, password and domain all blank and click "finish".
Click "ok" at the top a couple of times and you should be done with the connection group that gets you to the Internet.
Now - we'll create a separate connection group for MMS:
Go back into "Start / Settings / Connections" and tap the "Connections" icon again. You're back at the "Connections" screen that lists your two most recently defined "connection groups" -- the top one should be "T-Mobile GPRS" since we just worked on it. Click on "Add a new modem connection". Even though this line appears under "T-Mobile GPRS", you'll actually be creating a new and separate connection group.
You'll see a screen entitled, "Make a New Connection". Give it a meaningful name -- I chose "WAP connection". Select "Cellular Line (GPRS)" as the modem, and click "Next". This time, under Access Point Name, specify "wap.voicestream.com". Click next and make sure on the "My Connection" screen that user, password and domain are blank, then click "Finish".
You will now have separate connection groups for Internet Access and for MMS tranmission.
The next step is what makes this work automatically. Close all the windows until you're at the "today" screen again. Click "Start" and then "Messaging". If you don't see "MMS" at the top left of the screen, click the "Menu" button at the lower right, click on "Switch Accounts" and select "MMS".
Click "Menu" again, and then click "MMS Configuration...". You'll see three tabs: "Preferences", "Servers" and "About".
The preferences tab has non-critical choices that you should set to meet your own needs.
On the Servers tab, you should see a single server listed, "T-Mobile MMS" -- this was installed by one of the T-Mobile customizations when you first booted up your MDA. Click on this , and you'll see a screen that details the configurat ion of this server. Here's what you want in the config:
Server Name: non-critical, T-Mobile named it, "T-Mobile MMS", so you should probably leave it at that.
Gateway: 216.155.165.50
Port Number: 8080
Server address: http://215.155.174.84/servlets/mms
...and HERE is where we tell it to automatically switch to our network connection that was set up for MMS:
Where it says, "Connect via:", the default that T-Mobile put in was your old "T-Mobile GPRS" connection. Instead, I clicked the drop-down arrow and selected the new connection that we created way up above that references the "wap.voicestream.com" APN, called something like "MMS Connection".
Sending size limitation as locked at 292k. WAP Version defaults to 2.0, but you can drop it down to 1.2 if you have some reason to do this (I don't).
Once this is all set right, click "OK", and "ok" your way back out of the messaging application.
Now you're ready for a test:
There are many way to initiate an MMS. However you do it, when it starts up, you should see it connecting to GPRS via your "MMS Connection", it will then send your MMS and disconnect from GPRS again after a bit.
Open up PIE again and select a website, and this time you'll see GPRS connecting via your first connection group -- the one that uses "internet2.voicestream.com" as the APN.
You can go back and forth several times -- this setup will select the correct network connection group each time, and work.
The ONLY issue I've seen with this is the following:
If your GPRS connection for one type of activity is still connected when you try launching the other service, it doesn't seem smart enough to force the old connection to disconnect first. So...if your old connection hasn't time out yet, you may have to click on the "G" icon (top of your today screen) and select "disconnect" before starting your other activity. But that's it -- aside from this, all the APN switching is automatic -- and works perfectly.
Click to expand...
Click to collapse

ok now im able to send but when it gets to 99% i get a message
" gateway + timeout "
and the message isnt sent

Data Cab
Maybe this is the post you are looking for?
Tmo MMS fix from this thread Receiving TINY Picture Messages!
I have found google search is the best way to search xda-developers.
Just type your search item followed by
site:xda-developers.com
Exp. [tmo mms cabs site:xda-developers.com]
Peace

sYnOnYx said:
ok now im able to send but when it gets to 99% i get a message
" gateway + timeout "
and the message isnt sent
Click to expand...
Click to collapse
sounds like what ever your server settings are, your gateway setting is wrong.

gdribot said:
Maybe this is the post you are looking for?
Tmo MMS fix from this thread Receiving TINY Picture Messages!
I have found google search is the best way to search xda-developers.
Just type your search item followed by
site:xda-developers.com
Exp. [tmo mms cabs site:xda-developers.com]
Peace
Click to expand...
Click to collapse
Ive tried it 2x already and no worky.......
and now im back to " error syncronizing "
*siigh*

Now its connecting up again , and it connects to (edge) Tmo MMS
but it gets to 66% sent on the status and i get
" next hop connection failed "
Someone just texed me and said " nice pic " so i guess it worked ??
not holding my breath just yet, but praying !

*sigh* *arrrrrrrrrrrrrrrrrrrrrrrgggggg*
now its just connects and disconnects.........
Here are my settings tell me if something is wrong :
Under my MMS configuration ( found from the messaging menu )
Servers :
Sever name : T-mobile MMS
Gateway : 216.155.165.50
Port number : 8080
Sever Address : Http://215.155.174.84/servlets/mms
Connect VIA : T-mobile MMS
And
Settings > Connections > connections Icon
Tmobile MMS then under " manage existing connections "
Name : T-mobile MMS
Select a modem : Cellular line (GPRS)
Access Point name : wap.voicestream.com
Username : blank ( ive tried imputting tmobile in there and nothing still )
password: blank ( ive tried imputting tmobile in there and nothing still )
domain : blank
In the advanced tab under TCP/IP :" use server IP address is selected " and
nothing else is.
under servers on the advanced tab " use server-assigned addresses " is only selected.
any clues ?

back to the "Gateway+timeout" error.... sigh...

i dont know what the hell i did , but its sending messages now.........
still havent recieved one tho.
i think im gonna have to do a writeup tho.

Do you use wifi? When wifi is on my MMS doesn't work.

Did you ever figure out what was happening. I'm having a similar problem. As far as I can tell all the setting you listed above are correct, and I have mine set the same. When I try to send a message it hangs at 87% and never completes. Once it ran up to 99% then I got the "Gateway Timeout" error.

What version of the ARCSoft MMS client are you using?
I cannot get it to send or connect at all unless I use one of the CABs for the settings floating around - then it works, but that causes other NASTY side effects on WM6.

Just the one that came with the rom that I loaded, [02/Nov/2007] TNT.1933, ArcSoft 4.2.8.1 with plug-in and full features. The settings seem to connect, the message just won't complete sending.

I'm not able to get it to connect unless I use the T-Mobile CAB (manually configuring does NOT work) and that breaks data connections when on sync.

HTC HD2 Email Error Synchronizing

Hi All,
Sorry if the answer is somewhere I have tried my best for searching through forums but couldn't find any solution.
I have bought an HTC HD2 was on O2 but got it unlocked.
I'm using it with Orange. The internet and everything seems to work perfectly fine but I can't get emails through internet. Everytime I get the same message i.e. Error Synchronizing" cannot connect with current connection settings. To change your connection settings, tap Settings.
It's the same message either I try to access my yahoo email, googlemail or hotmail.
I have tried changing internet settings, email settings but no success.
Funnily enough I get email with no problems once my HTC HD2 is connected through WiFi.
I'll be very thankful to you if anyone could help my sorting out my frustration.
Thnx

Was having same problem - Try this-
Hi,
I think I was having the same problem today (HTC HD2 on T-Mobile). I had Outlook synchronization working fine to my work email, however when I tried to setup an IMAP connection to my ISP email (PlusNet) I was getting the error you mention.
After some experminentation/research I found the answer (for me):
forum.xda-developers.com/showthread.php?t=302066&page=4
--------------------------------------------------------------------------------
I just had this issue on my new HTC Touch Pro (on T-Mobile UK) stock rom.
I've been pulling my hair out over this for a few hours and FINALLY solved it. For me the issue seem that when T-Mobile downloads all its settings to the phone the Internet service is called "T-Mobile Internet" where the email settings aare trying to use "Internet" (which then no longer exists).
So in short - this is how I fixed it...
At you mail inbox: Menu > Tools > Options > Click ur email account > Edit Account Setup > press Next until you get to the Outgoing (SMTP) Mail server settings page > Click the Advanced Server Settings link at the bottom > change Network connection to your internet provider instead of the default "Internet" (e.g. mine's "T-Mobile Internet") > carry on thorugh the pages until finished. It should now connect without the Error Synchronising message.
Hope this helps save someone some time somewhere!
LLOYDY
--------------------------------------------------------------------------------
Now working fine.
HZone

Thanks
Nice one Lloydy I was having exactly the same problem. My phone now works perfectly. I definately appreciated your post.

thanks!!
perfect man

Back to the HD2 for a minute... I have exactly this problem, and the Telstra ROM in my HD2 does not give me quite the same menu options as described above. For example there is no "advanced" option in the mail outgoing server setup page. Where else can I find it??
TIA
..Neil

hzone said:
hi,
i think i was having the same problem today (htc hd2 on t-mobile). I had outlook synchronization working fine to my work email, however when i tried to setup an imap connection to my isp email (plusnet) i was getting the error you mention.
After some experminentation/research i found the answer (for me):
Forum.xda-developers.com/showthread.php?t=302066&page=4
--------------------------------------------------------------------------------
i just had this issue on my new htc touch pro (on t-mobile uk) stock rom.
I've been pulling my hair out over this for a few hours and finally solved it. For me the issue seem that when t-mobile downloads all its settings to the phone the internet service is called "t-mobile internet" where the email settings aare trying to use "internet" (which then no longer exists).
So in short - this is how i fixed it...
At you mail inbox: Menu > tools > options > click ur email account > edit account setup > press next until you get to the outgoing (smtp) mail server settings page > click the advanced server settings link at the bottom > change network connection to your internet provider instead of the default "internet" (e.g. Mine's "t-mobile internet") > carry on thorugh the pages until finished. It should now connect without the error synchronising message.
Hope this helps save someone some time somewhere!
Lloydy
--------------------------------------------------------------------------------
now working fine.
Hzone
Click to expand...
Click to collapse
thanks much works great lloydy:d:d:d

Back to the HD2 for a minute... I have exactly this problem, and the Telstra ROM in my HD2 does not give me quite the same menu options as described above. For example there is no "advanced" option in the mail outgoing server setup page. Where else can I find it??
TIA
..Neil
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same here, can we have more detailed instructions on the htc hd2, there isnt and advanced option even with stock rom. Please make this clearer

I was having the same problem, only switching it to T Mobile Data instead of T Mobile Internet (which is what it was set on) worked...maybe it's just the switch and forcing the connection to recalibrate itself is what works...

Love this forum.
Thanks guys, worked great, yey!

Just figured it out and it works now - woohoo!!
To get to the "advanced" setting in the email config.
Click Start
Click email (in the programs menu page)
Highlight your email account (eg gmail)
click menu
select options
click gmail
click 'edit account setup'
click next/next/next.. until the smtp setup page
click 'advanced server settings'
select the proper network connection (eg Telstra internet)
Then done next/next/finish
And voila you can synchronise

Thanks Lloydy - I have also been pulling my hair out. Just one question though. Will emails be sent/received by wi-fi if wi-fi if is connected rather than using up data allowances of 3g/gprs. I tried going into the setting and turning off the data connection and then send/reeive email but the phone has a habit of turning the data connection back on on its own.

Another big thanks from me. Sorted my sync problem at last.
I'm on Q-Tel Hala (pre-paid) out in Qatar.
I've bookmarked this page for future reference.
Cheers, John

hzone said:
Hi,
I think I was having the same problem today (HTC HD2 on T-Mobile). I had Outlook synchronization working fine to my work email, however when I tried to setup an IMAP connection to my ISP email (PlusNet) I was getting the error you mention.
After some experminentation/research I found the answer (for me):
forum.xda-developers.com/showthread.php?t=302066&page=4
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I just had this issue on my new HTC Touch Pro (on T-Mobile UK) stock rom.
I've been pulling my hair out over this for a few hours and FINALLY solved it. For me the issue seem that when T-Mobile downloads all its settings to the phone the Internet service is called "T-Mobile Internet" where the email settings aare trying to use "Internet" (which then no longer exists).
So in short - this is how I fixed it...
At you mail inbox: Menu > Tools > Options > Click ur email account > Edit Account Setup > press Next until you get to the Outgoing (SMTP) Mail server settings page > Click the Advanced Server Settings link at the bottom > change Network connection to your internet provider instead of the default "Internet" (e.g. mine's "T-Mobile Internet") > carry on thorugh the pages until finished. It should now connect without the Error Synchronising message.
Hope this helps save someone some time somewhere!
LLOYDY
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Now working fine.
HZone
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That was the sollution for my problem exactly

Oh man, you are GOD! Last 10 days iam trying to setup mail and finally i found your post. Thanks a lot!