Hey i'm a unlucky owner of a O2 Atom, and i've had the fauly headphone/mainboard problem come up for the second time, so i've sent of today (18/04/07) to repair centre in QLD, but my Warranty runs out on the 21st!!!
I was wondering if anyone has had any luck in convincing O2 to giving them a totally new phone rather than getting the same Flaw riddled build of the Atom.
I've sent of the old 'dirty/I not happy email', but what have other people experienced with the o2 after sale services?
*edit: QLD = Queensland, I'm in Victoria Australia
you should probably point out to all our overseas listeners that QLD actually means Queensland in Australia.
mobile phone problem
I have had the same problem with my mobile phone O2. iPelagos.com agreed to replace this for me. I dont know but this is unlucky.
George, Cyprus
well i had a Mini S and they gave me a Orbit as a replacement
well i had a Mini S and they gave me a Orbit as a replacement
What did you have to do to get that phone? did u whinge? send email? make phone calls??
and what was wrong with u Mini S?
Related
:x :evil:
I upgraded from my Original XDA in October 2003, Since then my new XDAII has been working fine..
Up Until a few days ago that was..
When the loudspeaker stopped working!
So I cannot hear the phone ring and I cannot hear anyone speaking :?
I Pay £5.99 for insurance that says it covers damage and also offers 'next day courier' replacement :arrow:
After calling them 3 times (each averaged 30min to answer the phone)
it seems that unfortunatly they dont have any XDAII's to send as a replacement and they
DONT KNOW WHEN THEY WILL BE GETTING ANY EITHER..
Please try calling every so often to see if we get them back in again...
WTF ?
What am I paying £5.99 for each month?
I hope no one elses XDAII breaks..
Greg
if i was you i wouldnt stand for it and demand your insurance money back and all if they aint gonna get it sorted. its still under warrenty anyways so they should get it done ASAP for you. put them on watchdog lol
I blame HTC. It is beyond me how, after being out several months, they still can't manufacture a decent amout of them for stock. And that's without them being generally available in the North American market. If they were sold in the US/Canada too on a large scale, there would be just about zero of them available anywhere.
back in stock!
They're back in stock from today...
I have just spoken to UK O2 Insure ..
And they dont have ANY stock arriving until Monday 9th..
So I wont be getting mine until Tuesday at the earlist..
:evil: :evil:
I shall be speaking to my O2 Memberservices to get a rebate on my insurance!!!!!!!
I rang O2 yesterday to see about posssibly upgrading my XDAII and getting the XDAIIi but the sales operative I spoke to was less than helpful.
"we don't do that phone" was the reply.
I stated that it's on their website and that billboards all over London show it in all it's glory. He then went off to ask his manager and after a long wait, he returned and said they should have it next week!!!
What a shambles, to advertise something then not even allowing you to order it.
Is there anywhere else in UK I can order it from? Or is it just "scotch mist".
Has anybody else been luckier than me?
I am a O2 select customer (due to the amount i spend each month) (over £50 p/m automaticaly makes you a select customer) and this gets you slightley better upgrade prices. But to get my XDA2i i did the same as i did last year to get the XDA2.
I got our local o2 store to call me as soon as they had a 2i in stock, i then go to the shop and pay what ever they charge, and then a month later or when ever "select" get them in they credit my account with the differance between what i paid in a shop to what they would have sold it for.
they probley do this because they have no answer as to why cant i a select customer have a phone, but jo bogs off the street can get one in most of the o2 shops.
I went into a London O2 shop (Cheapside) on 31 Jan, and they upgraded my XDA II to a IIi on the spot. They had only received the IIi that morning, apparently. Was charged £175 (which I will significantly reduce by selling on the original device). I've been on a £25pm contract since November 03.
Good luck
Tim
It seems I may be in luck... Oxford street are holding one for me and I'm off there this afternoon to do the deed.
It's £179 so that's not too sad...
wooooohoooo!!!
bakerk said:
Or is it just "scotch mist".
Click to expand...
Click to collapse
What is Scotch mist?
it's a euphemism for B******t !!!!!
it's a euphemism for B******t !!!!!
I phoned up O2 UK shop, held for 20 mins, and they said they don't have any - probably not for a month or two (even though it appears you can order new ones on-line - but I wanted an upgrade which you don't appear to be able todo without phoning them.
I then phoned the two big O2 shops in Manchester and they said they don't have any either or a delivery date
I'm stuck - seems like London gets the new stuff first.
Russ
i hope they will release this thing in germany soon :evil:
i cant wait any longer
XDA IIi
I phoned O2 on Wedensday 2nd Feb and received my XDAIIi on Thursday 3rd Feb withouth a hitch. My contract is a pay up front yearly 200 mins per month peak for £150ish.
Suggest you speak to another member of staff.
Hi Folks , I agree with daash's opinion, speak to someone else
I rang O2 in the UK as I was thinking of cancelling my contract and check out the deal they offered me
XDA 2i for £100, should be £199
They will also take £10 a month off my existing £25 a month tariff and give me the Gold Insurance for £5 a month
So all I pay is for the phone is £100 and tarif & insurance is only £20 a month
The number I called was 0870 2410202, option 4 (Retentions)
Get them before they change their minds
PS Anyone want to buy an XDA2, WM 2003, Unlocked, boxed with all accessories incl PDA software and Tom Tom Navigator 3
PM me with any offers
Thanks
On monday I left me xda II in a taxi :'(
No luck in getting back but rung up o2 to cancle and get a new simcard whch have now got. They said I couldnt upgrade until june which is for a year .. they offered me £160 for xda IIi, but said they couldnt do anything until June.
Perhaps it depends on who you speak to, I dont know what commision they get for selling there phones, perhaps the phone is a price, then a top price which includes their commision, they can knock off their commisison depending on their mood?
I got a s**t motorola MX200 tempory replacement which at least connects to me pc, but not half as good as wm 2003.. Wouldnt mind getting an update for smartphone 2002.. loads of stuff it lacks in.
Hi all
I've been wanting a Polaris real bad, but I prefer the o2 Xda Orbit 2 edition over the HTC Touch Cruise, so I figured I'd buy one in Germany - but now o2online.de no longer list the phone?!
Does anyone know if they have recalled it, or what has happened? I see a few available on ebay.de and certain retailers - but frankly, I'm a bit worried about it no longer being listed on the official site...
Cheers
I received my Polaris from o2 germany on tuesday
Hello,
I orderd my polaris from o2 germany in late december and received it beginning of this week.
Thomas
o2 Xda Orbit 2 back available in Germany !
Hi all
On friday, I saw that o2 XDA Orbit 2 disappeard from o2online.de, but today it is back !
So ?!
Dont worry about it, the o2 website is always changing for no apparent reason, rung customer services yesterday and they said the 4th still
Hello, firstly i hold my head in shame by being one of those owners of a bit of kit that should have been given to my teenage son, but however i'm 34 years old and in somewhat of a pickle. Here's my dilema and if anyone can help i would be grateful for some light at the end of this....
Ok I have genuine O2 Xda Orbit 2 handset, just got the £20/month 12 month contract sim, internet works fine, voice calls fine alas no video calls, always says failed. O2 assure me that it's all tickey boo their end and it could be something to do with the previous owner messin with the handset settings, they seem relutant to support me with handset problems seeing as i'm just a contract sim 'council' customer. I did however get talked through some rom updates only to be told O2 don't support video calls on this phone. If anyone could suggest anything else other than a hammer or me reverting back to Asda pay as you go .......
Once again HELP!
Hi i have lost my o2 branded phone and have been on the o2 website and they don't sell these any-more.
Any idea how the insurance claim will go, it is through lloyds tsb bank
Thanks
Robert
Already claimed insurance tablet, but do not know if the gadget would do, yet it had to send equipment manual, it would be interesting to analyze the terms of the contract to see the value of the franchise, sometimes it pays off!
I've had the O2 Gold insurance for a number of years now. My old XDA Exec was discontinued when got a cracked screen. I was offered 1 of 4 alternatives from the XDA range, so I picked the XDA Orbit 2.
The terms usually state that you get a replacement or refurbished model if the handset is still currently sold, or an alternative if it is discontinued. My suggestion to you is to push for a current handset from O2's range, something like the HTC HD Mini if you want to stick with WinMo.