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I've got my new 8310- all brilliant for last few days; today I press the START button to get the icons up and nothing happens. THe phone is working, Active sync works - everything works from the top buttons/icons, but the pressiung the Start button brings nothing up; Home/back contacts/email all work.
I've taken the battery out but can't do anything else. Somewhere else recommended resetting to factory, but to do with I need to press START/Acessories/clear storage but I can't get to it.
Any ideas; I'm really stuck and can't find qtek support.
David.
You can reset the phone while is off. Press and hold down the 2 external buttons down the screen (start and contacts buttons), and then press for a 1.5 seconds (important) the power button. Release them. If you have done all ok, you must see a screen telling you to press "0" to reset your phone to factory. If it starts normally repeat the process.
This is the same procedure used in HTC Typhoon models.
Good Luck!
Note that you will lost all your settings / data / etc, except files stored in your memmory card.
I did the Hard-SPL and followed the instructions to a T. The phone rebooted after the hards-spl and everything worked fine. I installed BlackBerry Connect to my device and it rebooted. Now it just sits at the windows mobile screen and won't proceed any farther. Anybody have an idea why? Or what I can do to get it working again? I did the HardSPL using windows XP and not vista.
When I enter the bootload this is what I get.
KAIS*0 MFG
SPL-1.0.OliPof
CPLD-8
Serial
Please help.
Anybody have any ideas?
Go to the wiki and look up how to flash from a microSD card, then flash a clean copy of whatever rom you had put on there so you can get a fresh start. Unless something is physically broken with the phone, that will save it. Saved me plenty of times.
Just had to do a hard reset. Fixed the problem. Loaded new HTC ROM everything is up and running.
How did you do the hard reset? I can't even get it to work. (hold right & left soft keys and press/release reset until some screen I never get)
rbryant said:
How did you do the hard reset? I can't even get it to work. (hold right & left soft keys and press/release reset until some screen I never get)
Click to expand...
Click to collapse
hold the left and right soft keys while pressing the reset button simutaneously for 5 seconds.
alltheway said:
Just had to do a hard reset. Fixed the problem. Loaded new HTC ROM everything is up and running.
Click to expand...
Click to collapse
congrats, glad u fixed it.
what new htc rom
Thanks! That worked! Now to reinstall BB Connect on the device not the SD card. . .
rbryant said:
How did you do the hard reset? I can't even get it to work. (hold right & left soft keys and press/release reset until some screen I never get)
Click to expand...
Click to collapse
continue holding the left/right soft key after you put the stylus to reset, and the extra screen will show up.
can i hard reset by doing the clear storage thing?
gula187 said:
can i hard reset by doing the clear storage thing?
Click to expand...
Click to collapse
no, u have to do the left & right soft keys and reset all at the same time for 5 secs. thats the only way i know of to do a hard reset.
P1Tater said:
no, u have to do the left & right soft keys and reset all at the same time for 5 secs. thats the only way i know of to do a hard reset.
Click to expand...
Click to collapse
i held the cam.+ power button and held the reset button and its doin the same thing it does when i soft reset it
all 3 actions must be at the same time and hold for 5 secs. if you get the short vibrate, just keep trying over and over. it wont hurt anything. at least it never did to mine.
Yep, you cannot install the BB connect software to the SD card & then reset. Your device will be looking for the BB connect software before the device SD card has booted & come online.
HOWEVER,
with SK Tools you can go into the startup folder & reorder the start up files. If you move BB Connect down to the end of the start up sequence it might work. Well, it did for me. Ylu have to go in after installing though, & before the reset & change the start up sequence down so that it's the last item to auto start.
You will have this type of problem with any program you install to the SD card where the program has a higher priority auto start because as I said before, you have an item trying to boot before it's operating files are available. Therefore, you stop the whole boot sequence because it can't move on to the next start up item without finding the start item it's looking for.
AS for the Hard reset. I find the easiest way to do this is:
1. Soft Reset.
2. while the device is soft resetting depress both soft keys.
3. When you get to the first boot screen depress the soft reset key & hold while simultaneously holding the soft keys.
4. follow the instructions on the screen, i.e. push send (green phone button) to restore, etc...
Works every time for me.
P1Tater said:
all 3 actions must be at the same time and hold for 5 secs. if you get the short vibrate, just keep trying over and over. it wont hurt anything. at least it never did to mine.
Click to expand...
Click to collapse
This is not random!
When I press:
RightSoft + LeftSoft it always works.
LeftSoft + RightSoft it never works.
Sequence is important. Not sure if it is left or right first though.
If other can confirm, could someone put it in the wiki, please. I've pulled a lot of hair over this topic.
gula187 said:
i held the cam.+ power button and held the reset button and its doin the same thing it does when i soft reset it
Click to expand...
Click to collapse
that is to enter BootLoader NOT to start a Hard reset. when holding the power AND the camera button then resetting using the stlyus you should see the tri-color screen listing your SPL, Kaiser model, and one more thing i forget right now
EDIT - Make sure you are not pressing the ok button while going into BootLoader as the way the buttons are laied out its easy to press the ok by mistake.
I'm trying to find out if anyone knows how to hard reset this phone with the physical keys. My phone has stopped booting all the way and the screen doesn't respond. I need to wipe it before returning it, but cannot get into it enough to clear storage.
Thx
Hard Reset with physical buttons
rsamson said:
I'm trying to find out if anyone knows how to hard reset this phone with the physical keys. My phone has stopped booting all the way and the screen doesn't respond. I need to wipe it before returning it, but cannot get into it enough to clear storage.
Thx
Click to expand...
Click to collapse
I need the same advice
See enclosed page from Incite manual.
Lg incite hard reset
To perform a hard reset
• A Hard Reset should only be performed after all other trouble shooting options have been exhausted.
After a hard reset, the device is restored to its default settings - the way it was when you first
purchased it and turned it on. Any programs you installed, data you entered, and settings you
customized on your device will be lost.
1. Power the device ON
2. Tap Start > Settings > System tab > Clear Storage.
3. Enter 1234 for the password twice.
4. Press Enter.
5. Select what to reset.
You have to enter your password and confirm again for hard reset. However when you forget your
password, the only way to hard reset the device is via the hard key sequence.
1. Power the device OFF.
2. Press and hold the following hard keys in sequence.
left side - down rocker button - right side camera button - front right phone button
Keep pressing keys until your LCD screen turns on.
Align screen will appear if you success hard key reset.
1. Remove & replace the battery 1st
2. Hold down at the same time:
Volume Down + Camera + Power until the Windows Mobile screen appears.
DONE
dwny said:
1. Remove & replace the battery 1st
2. Hold down at the same time:
Volume Down + Camera + Power until the Windows Mobile screen appears.
DONE
Click to expand...
Click to collapse
Fail. Any other ideas?
Used it today, worked fine.
Works...
brogrimm said:
Fail. Any other ideas?
Click to expand...
Click to collapse
Confirm it works....Make sure the sequence of keys is ...volume....camera....power key. Hold till WM 6.1 screen comes on.
Don't forget to put battery back before reset
i am also unable to perfor m a hard reset doing the key sequence..please help!!
Another solution
If you followed the steps above and the phone is still not hard resetting, you can try to enter Emergency Download mode and update the ROM. My phone would not hard reset and just kept getting stuck at the AT&T logo screen. I downloaded the V10X ROM update from the LG website and followed the instructions contained in the update. After the update, the phone works perfectly.
chappatti said:
Confirm it works....Make sure the sequence of keys is ...volume....camera....power key. Hold till WM 6.1 screen comes on.
Don't forget to put battery back before reset
Click to expand...
Click to collapse
and until green right goes off. (while WM green screen on)
The process works without flaw unless you are not properly holding the buttons or for the right amount of time. I have posted the directions in a tutorial and you are welcome to take a look, try it and I am sure if you follow it, it will work for you.
1. Resetting Device
2. Flashing Original ROM
I have been hard reset my phone!
I now,Align Screen not working.And i can't continue setup my phone!
Help me!!
niindark said:
I have been hard reset my phone!
I now,Align Screen not working.And i can't continue setup my phone!
Help me!!
Click to expand...
Click to collapse
i am in the same situation. how do you get the incite in emergency download mode?
ditto
josefcrist said:
i am in the same situation. how do you get the incite in emergency download mode?
Click to expand...
Click to collapse
me to, just got mine yesterday
I started haveing issue with the device last night, the phone app was locking the phone up, i tried restoring from my sprite, but it didnt work.
I got it to a point where it workied, but for some reason it lost all my contacts and email settings.
Well I said screw it, ill just hard reset and start from scratch, after a soft reset, it hung on the "Touch Pro" screen withthe red text at the bottom, then just sits there.
If I hard boot it does the same thing.
any ideas?
go into bootloader and then flash a new ROM there.
Hold Volume down and reset. You will go to bootloader. Plug in USB and flash from there. No need to sd flash.
it will not go past the touch pro screen, still sitting like that now. I cannot even turn it off, just reset it and get back to the same spot.
did you take out the battery for a time? but you do that on your own risk... for me that doesnt sound good ...
greetz
Boris
Yep, the best I have been able to get is plugging the phone in and getting it to constantly reset itself.
BRICKED!
New ohone in the mail, hope to have it tomorrow,
Now, do I use my old sprite back up from a week or so ago, or start from scratch?
BD
best is to begin new, but for me that would take 1,5 days cause i know nothinh about UC; thats why i restore my spb backup... with differen Romeos version i had never problems ... take the rom upgrade mode...
Greetz
Boris
Once I get to the bootloader screen, how do I flash the rom?
What is the latest stock rom and what is best link to download?
I finally got to the hard reset warning screen. It says press "send" to reset. Everywhere else (including manual) it says to press "volume up". Anway, I pressed and released "send" but nothing happens. It seems frozen on teh warning screen. Or does it take a few minutes to hard reset.
PLEASE HELP!!!!!
Did you tried the method with settings => system => "Speicher löschen" ( in german; "eraze memory" or something like that in english) => input 1234??
Greetz
Boris
I sent mine back, it did nothing.
hard reset
i had to hard reset my htc touch pro as well because i unistalled a program and it wiped out like half the stock programs. this is what i did....
1). make sure you back everything up that you have on your phone.
2). shut off your phone
3). hold the volume down button and the enter button at the same time. (enter button is the big cirle center button)
4). while holding those two buttons in, press and hold the power button on the top until the popup appears on the screen. then just follow the steps and your phone should be like brand new again!!
Funny thing I did it the first time and it worked like a charm. But now i'm having trouble in doing it again?? any suggestions?? anyone???
Hi,
I dont know what happened but since this afternoon (no matter how many times I perform a soft reset) sense is unable to start. I cant even navigate my phone. however I can still send and recieve calls but that's it.
Does anybody know what caused this? Although I install various software on an regular basis I'f never flashed the standard ROM.
Can you please tell me how to perform a hard-reset if software doesn't allow me to?
quote from the manual:
"To perform a hard reset
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it. You will then see this message on the screen.
This operation will delete all your personal data, and reset all settings to manufacturer default. Press VolUp to restore manufacturer default, or press other keys to cancel.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset"
However before you do that, you could try disabling sense + soft reset + enabling sense -> this helped me few times when my sense wouldn't start.
The question is can you get to Start Menu / Settings? or - if not - does your ActiveSync work?
Some info from the Htc website..
Performing a Factory/Hard Reset You can return your phone to its original state, as it was when it left the factory. This is also called a hard reset. You might want to do this if you are giving your phone to a friend or relative and you want to remove all your data first, or if your phone has a persistent problem that is not solved by powering off the phone and then powering it on again.
A factory reset is a drastic measure. It permanently erases all your personal data and customized settings, and also removes any programs you have installed. Make sure that you have backed up the information and files you want to keep. For information about ways of backing up your phone, see the following topics:
Synchronizing With Outlook on Your Computer
Backing Up Your Phone Using Microsoft My Phone
Performing a factory reset via settings
The most convenient way to do a factory reset is via the phone settings.
On the Home screen's Settings tab, tap Menu > All Settings > System > Clear Storage.
Enter 1234.
Tap YES to perform the reset, or tap NO to cancel the reset.
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using buttons on the phone.
With your phone powered off, press and hold the VOLUME UP and VOLUME DOWN buttons.
While holding the volume buttons, press the END/POWER button briefly and then release it.
When you see a warning message on screen, release the VOLUME UP and VOLUME DOWN buttons.
Press the VOLUME UP button to perform the reset, or press any other button to cancel the reset.
p107r0 said:
quote from the manual:...
...The question is can you get to Start Menu / Settings? or - if not - does your ActiveSync work?
Click to expand...
Click to collapse
...The answer is: No...I'll try your manual quote tnx...
Yes Activesync still works...
Shum97 said:
Performing a Factory/Hard Reset... ...
Click to expand...
Click to collapse
Tnx guys but no luck, when phone is off and I hold the volume buttons then briefly tap power button the damn thing turns on...the the whole crap starts all over again...nothing works except sending and recieving calls...
ok, before you attempt to loose all your data, try copying unpacking the attached file to your Windows folder - it can be done with ActiveSync,
if I did not screw up, once the file is copied there, long-press of phone button should bring the today settings, where you can try to disable sense, and see what happens then...
dub027 said:
Hi,
I dont know what happened but since this afternoon (no matter how many times I perform a soft reset) sense is unable to start. I cant even navigate my phone. however I can still send and recieve calls but that's it.
Does anybody know what caused this? Although I install various software on an regular basis I'f never flashed the standard ROM.
Can you please tell me how to perform a hard-reset if software doesn't allow me to?
Click to expand...
Click to collapse
WTF... Same here... Turning the phone on this afternoon, suddenly Sense does not want to start anymore... No mather how many times I try!!!
Update: at least the "Hard Reset" worked. So back to basic and Sense worked again. :-( Now updating the phone again... Sigh...
Righard said:
Update: at least the "Hard Reset" worked. So back to basic and Sense worked again. :-( Now updating the phone again... Sigh...
Click to expand...
Click to collapse
one more (sad) reason for investing in good backup app, be it SPB, Sprite, Resco or whatever...
p107r0 said:
one more (sad) reason for investing in good backup app, be it SPB, Sprite, Resco or whatever...
Click to expand...
Click to collapse
Agree 100%. I backup regularly but now I cant even hard-reset so that's not my problem.
Until now a hard reset always worked. Putting your (p107r0) file in the windows folder at least gave me the uportunity to disable sense and grand me access to the settings. But the touch screen seems to suffer from this virus too...when I try to purge my stored info (entering 1234) the keyboard shows what key I press but the number doesnt appear in the textbar...
Even trying to install a cab doesnt work. I can find everything on the phone but tapping does nothing...
I'm very close to flushing the phone down the toilet or something...
I feel your pain (1 month with overheating mainboard), but don't flush it yet
try the second method for HR - the one where you start with both vol keys pressed
p107r0 said:
I feel your pain (1 month with overheating mainboard), but don't flush it yet
try the second method for HR - the one where you start with both vol keys pressed
Click to expand...
Click to collapse
TNX!!! tried and at last problem 'solved' (hard reset worked) let's hope it's a last for me...
mods you can close this thread as far as I'm concerned.