ordered OnePlus 7 pro - OnePlus 7 Pro Questions & Answers

I got a notification saying the shipment is on hold and was expected at 22/05/2019. Didnt arrive ofc and I paid for express shipping. Is this something I should be concerned about? I ordered on 21/05/2019.

DeadFox-xda said:
I got a notification saying the shipment is on hold and was expected at 22/05/2019. Didnt arrive ofc and I paid for express shipping. Is this something I should be concerned about? I ordered on 21/05/2019.
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On Monday after launch I saw the OP7 Pro 12/256 shipping period has been increased to 10 days and all others shipped withing 24hrs, if this is one you got, I presume they running low on stock.

DeadFox-xda said:
I got a notification saying the shipment is on hold and was expected at 22/05/2019. Didnt arrive ofc and I paid for express shipping. Is this something I should be concerned about? I ordered on 21/05/2019.
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Could be your Credit Card company not authorizing the charge since it's being billed to Hong Kong. You might want to call OnePlus to see the reason for the hold. You might need to call your CC company to authorize that the charge is legit. The sooner you do this the sooner you'll get it shipped as long as it's not just a low stock issue.

Eric214 said:
Could be your Credit Card company not authorizing the charge since it's being billed to Hong Kong. You might want to call OnePlus to see the reason for the hold. You might need to call your CC company to authorize that the charge is legit. The sooner you do this the sooner you'll get it shipped as long as it's not just a low stock issue.
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The transaction went through even shows on my bank statement, I'm sure it will be fine by tomorrow morning
Sent from my OnePlus3T using XDA Labs

Poloasis said:
On Monday after launch I saw the OP7 Pro 12/256 shipping period has been increased to 10 days and all others shipped withing 24hrs, if this is one you got, I presume they running low on stock.
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I got the 8gb variant, I think OnePlus EST the delivery arrival at 24th of may I'll wait till then and see what happened then
Sent from my OnePlus3T using XDA Labs

DeadFox-xda said:
The transaction went through even shows on my bank statement, I'm sure it will be fine by tomorrow morning
Sent from my OnePlus3T using XDA Labs
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Ahh OK, Good deal! It was just a thought!

Related

[Q] Anyone with a "leaves Nov 8" get a "shipped" notification?

Just curious if anyone will get their's a little earlier than they might've expected. I just want to have hope that mine arrives sooner.
Edit - Beginning to draw conclusions based on what I've heard from everyone: those who live in the US may have to wait longer for theirs to ship. A lot of ones that've already shipped are to people who live outside the US. This is not a fact; don't take my word for it. Just a heads up/guess.
DinoSoup said:
Just curious if anyone will get their's a little earlier than they might've expected. I just want to have hope that mine arrives sooner.
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You should also ask which one they've ordered b/c it seems more black (possibly 32gb) has been ordered
So on the email i got from google it says,
"You've made a purchase on Google Play. You will not be charged until your order has shipped."
I checked the status and it says pending, but they charged my bank account?? has it been shipped already and i just have not received my email? I chose the 2 day shipping btw
HRodMusic said:
So on the email i got from google it says,
"You've made a purchase on Google Play. You will not be charged until your order has shipped."
I checked the status and it says pending, but they charged my bank account?? has it been shipped already and i just have not received my email? I chose the 2 day shipping btw
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Orders that are shipped will show Shipped.
If it still shows Pending, then it's Pending.
Once it's shipped, the Pending will change to Shipped and you will receive a tracking number.
Exel said:
Orders that are shipped will show Shipped.
If it still shows Pending, then it's Pending.
Once it's shipped, the Pending will change to Shipped and you will receive a tracking number.
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thats what i thought, but why did they charge my account lol, they clearly said they wont until its shipped!! one can only dream it was shipped already hahaha
HRodMusic said:
thats what i thought, but why did they charge my account lol, they clearly said they wont until its shipped!! one can only dream it was shipped already hahaha
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They didn't "charge" your account.
They simply checked if you had enough funds.
If they ship before your bank and / or card drops the "test charge," then it will actually charge, if it takes longer, the "test charge" will drop and you will get charged again once it's shipped.
Good topic... mine is Nov 8 too. Got charged already.
Someone take my N4 please
Exel said:
They didn't "charge" your account.
They simply checked if you had enough funds.
If they ship before your bank and / or card drops the "test charge," then it will actually charge, if it takes longer, the "test charge" will drop and you will get charged again once it's shipped.
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i guess that makes sense, they completely removed the funds from my account, pretty crazy. thats a charge imo
edit so i checked my bank account and its a pending charge
Purchase PreAuthorization - GOOGLE *Devices GOOGLE.COM/CHCAUS - Card Ending In XXXX
Pending transactions are authorizations for debit card purchases made without the use of your PIN. The funds for these transactions are immediately held and deducted from your available balance. In most instances, pending transactions convert to posted transactions within a few days. If the business does not complete the transaction, the authorization hold will be removed and the funds returned to your available balance.
=(
HRodMusic said:
i guess that makes sense, they completely removed the funds from my account, pretty crazy. thats a charge imo
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Yeah, it's a bit bizarre.
Even with exchanges.. they charge your card for the amount the phone is worth, and when you ship yours back, they drop it.
Stays pending on mine!
Sent from my GT-I9505 using Tapatalk
Exel said:
Yeah, it's a bit bizarre.
Even with exchanges.. they charge your card for the amount the phone is worth, and when you ship yours back, they drop it.
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lets hope it gets shipped before the 8th, i heard some people who had the Nov 5th batch are getting shipped early.
HRodMusic said:
lets hope it gets shipped before the 8th, i heard some people who had the Nov 5th batch are getting shipped early.
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Yeah, I already got tracking info, but it hasn't updated yet.
Sent from my GT-I9505 using Tapatalk 2
Exel said:
Yeah, I already got tracking info, but it hasn't updated yet.
Sent from my GT-I9505 using Tapatalk 2
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lucky, aslong as i receive mine by or before the 8th i would be happy!!
HRodMusic said:
lucky, aslong as i receive mine by or before the 8th i would be happy!!
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16gb black N5 checking in with the 'leaves november 8th' crowd. im still at pending
HRodMusic said:
lucky, aslong as i receive mine by or before the 8th i would be happy!!
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may be next Monday. Usually Google put the date shipping far away for any case, but the actual date will gonna be sooner. :good:
Onismurai said:
may be next Monday. Usually Google put the date shipping far away for any case, but the actual date will gonna be sooner. :good:
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ommg reading this game me butterflies in my stomach lol
This experience for you is already a million times better than nexus4. That was a disaster...
I wouldn't put much faith in any shipping time, not at least until it's on my doorstep
Ordered too many phones by accident. All say "leaves Nov 8th" and pending but was told by Google support they have all been sent to shipping and can't be canceled just refused for delivery. So now I get 4 phones sent to me instead of 2 (1 32gb white, 1 16gb white and 2 32gb black)
Damn
Sent from my HTCONE using Tapatalk
yeah same thing here. i was contemplating on buying it for 15min and next thing you know mine is going to leave the warehouse the 8th :/ i can guarntee we wont see ours till the following monday 11 /tuesday 12 if you purchased expedited shipping. they did charge my account as well. cant cancel order as well. This exactly hapened to me during the nexus 4 released as i purchased it as soon as it went live. we might get lucky guys.

Google Play order pending, no official credit card charge, but I have my phone

I randomly received my phone last week, no shipping notice, Google Play order still says PENDING and my credit card has not been officially charged.
Anyone else experience this?
Mindspin_311 said:
I randomly received my phone last week, no shipping notice, Google Play order still says PENDING and my credit card has not been officially charged.
Anyone else experience this?
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this happened to me with the Nexus 4. dont get excited, they'll take their money lol
thefallen924 said:
this happened to me with the Nexus 4. dont get excited, they'll take their money lol
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what if he removes his card from wallet...
Ordered mine on saturday. Order still says pending. Money was pulled from account as pending then placed back. Google rep says its okay. Paid for 32gb model and 1 day shipping. Listed as shipping on 12/11.
When you ordered how long was it for delivery?
Sent from my R800at using xda premium
ozzmanj1 said:
Ordered mine on saturday. Order still says pending. Money was pulled from account as pending then placed back. Google rep says its okay. Paid for 32gb model and 1 day shipping. Listed as shipping on 12/11.
When you ordered how long was it for delivery?
Sent from my R800at using xda premium
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I chose Ground shipping.
The 2nd temp charge on my card fell off this morning. This is getting interesting...
So the 2nd temp charge fell off today. Seems they only last a week. Curious what happens next.
Seadra said:
what if he removes his card from wallet...
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Most of these on-line money wallets like pay-pal ect have preventative measures to stop cards being removed while transactions are "Pending", i think it would be safe to assume Google Wallet would follow something similar.
dstylazz said:
Most of these on-line money wallets like pay-pal ect have preventative measures to stop cards being removed while transactions are "Pending", i think it would be safe to assume Google Wallet would follow something similar.
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well only one way of knowing right?
I am in the process of exchanging my phone due to screen issues. Once I receive a replacement that is working 100%, if my original order shows as Pending still, I will try and cancel. I have a feeling that they will eventually catch up and charge me for good.
Haha
So they're slowly catching up to me. They marked my order as Shipped and I received an email last night with shipping info. Too bad I received the phone a week ago.

Getting My Gear VR Tomorrow, Who Else Got It?

Just got confirmation From UPS Saying my Gear VR Will be here tomorrow.... I Live in Canada did not get Confirmation Email..... Just seen many people worried they were not getting there's so i thought I would post to show that I got mine to Show that they Are sending them, seems about as fast as my Gear Fit 2 I got with my Note 7..... Shouldn't be more than 2 weeks for the rest of you Hopefullt. Have you Guys Got your Headset yet or still waiting?
That's good. I applied on the 19th. Got approval email on 21st. Ordered shortly after. Got a confirmation email receipt of payment and order number by noon on 21st. Then they sold out that afternoon. My bank has not been charged yet though and I have not received shipping notification.
Not too worried, but the sd card would be nice.
Was getting mine tomorrow but it's been updated to come Friday.
Sent from my SM-G955U using Tapatalk
Just got the email that it is on the way, fedex tracking says Friday delivery from Indiana. I signed up last Thursday.
Sent from my SM-G955U using Tapatalk
Enhanced VR Bundle shipped today.
Sent from my SM-G955U using XDA-Developers Legacy app
I received it yesterday in enhanced vr bundle son happy I bought it for $99
I got and I am trying to sell it. lol
The remote storage loop is sooo stupid. Come on samsung.. multibillion $$$ company and that it... really?? Lol
Sent from my SM-G955U using Tapatalk
I bought the $99 bundle and purchased my S8+ direct from Samsung. Got a shipping email on 4/21 for the bundle, but it included the tracking number for my phone (which was already delivered at that point). Still haven't gotten the package, and have no way of tracking where it is. So emailed Samsung, expecting to hear back in 24 hours, but no response yet. Guess I'm going to have to rev up Netflix and chill on hold for an hour or so tomorrow...
leyvatron said:
I got and I am trying to sell it. lol
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Same lol
RuggedHunter said:
That's good. I applied on the 19th. Got approval email on 21st. Ordered shortly after. Got a confirmation email receipt of payment and order number by noon on 21st. Then they sold out that afternoon. My bank has not been charged yet though and I have not received shipping notification.
Not too worried, but the sd card would be nice.
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Already bought a 200GB back when I got my Note 7 so I prefer the VR HEADSET
vw65bus said:
Was getting mine tomorrow but it's been updated to come Friday.
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At least you will it get it this week
00_MACKIE_00 said:
Just got the email that it is on the way, fedex tracking says Friday delivery from Indiana. I signed up last Thursday.
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Same signed up Thursday.... so it seems everyone is starting to get there's now
leyvatron said:
I got and I am trying to sell it. lol
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That's what I'm gonna do if I don't like it XD
johnwayne27 said:
The remote storage loop is sooo stupid. Come on samsung.. multibillion $$$ company and that it... really?? Lol
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I agree
s33squar3d said:
I bought the $99 bundle and purchased my S8+ direct from Samsung. Got a shipping email on 4/21 for the bundle, but it included the tracking number for my phone (which was already delivered at that point). Still haven't gotten the package, and have no way of tracking where it is. So emailed Samsung, expecting to hear back in 24 hours, but no response yet. Guess I'm going to have to rev up Netflix and chill on hold for an hour or so tomorrow...
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Damn lol have fun with that hopefully u figure out where ur HEADSET is
TheDantee said:
At least you will it get it this week
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Oh ya, I'm glad. Wasnt complaining just letting people know it might get delayed.
Excited to compare it too my Google daydream.
Sent from my SM-G955U using Tapatalk
vw65bus said:
Oh ya, I'm glad. Wasnt complaining just letting people know it might get delayed.
Excited to compare it too my Google daydream.
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Everybody seemed worried about not getting it right away..... when I got My Note 7 it came about a week or so after release day .... so when it showed online 6 to 8 weeks I didn't believe it and waited patiently but it seems everyone is complaining on not getting there's.... just wait and it will eventually come!
Got an email late last night.. Said $99 bundle will be here friday.
TheDantee said:
Everybody seemed worried about not getting it right away..... when I got My Note 7 it came about a week or so after release day .... so when it showed online 6 to 8 weeks I didn't believe it and waited patiently but it seems everyone is complaining on not getting there's.... just wait and it will eventually come!
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I'm not completely worried about not getting it, except for the fact that I continually see people who registered after me who keep getting tracking numbers and I haven't heard a peep. Unless they can block fedex or ups from showing me labels have been created, they haven't even made a label yet.
after the mess of people trying to pay for the $99 bundle (of which I paid AND the charges cleared...not pending...cleared) it's starting to get a little worrisome to see so many people ahead of me.
I don't care to wait, dont care if it takes 6 weeks, but somehow being way after others who registered after me is weird.

The U11+ EU pre-orders thread!

My U11 is sold, my One A9 is back in the saddle until my U11+ arrives.
I pre-ordered early on the 27th of November (7a.m.), although hTC Club took it into account on the 26th...
I can't wait for the shipment email...
Ordered mine mere minutes after pre-order opened. U11 will be sold on Wednesday. Have a temporary Note 8 to use whilst I wait for the U11+ to arrive.
Ordered mine also on the 20th, but until now htc hasn't said nothing about the shipping/release date. Will it be before Christmas or after?
mast3rchi3f said:
Ordered mine also on the 20th, but until now htc hasn't said nothing about the shipping/release date. Will it be before Christmas or after?
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Early after announcing they said early December, HTC UK replied to me the other day saying they are hoping before X mas.also read elsewhere they said last week they would have a date next week via Twitter.
Pre ordered mine few minutes after they went live,sold HTC 10 currently using HTC m7 and hating it !
Phil750123 said:
Early after announcing they said early December, HTC UK replied to me the other day saying they are hoping before X mas.also read elsewhere they said last week they would have a date next week via Twitter.
Pre ordered mine few minutes after they went live,sold HTC 10 currently using HTC m7 and hating it !
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From hTC 10 to U11+, it's a big jump, screen size wise ?
The m7 was an excellent phone in its time...?
HTC UK reply to my message on Twitter:
Hi dear customer!
Unfortunately, we do not have exact date of shipping. As per information from main office - orders will begin shipping from HTC in December.
Have a good day!^YL
I ordered on the 20th (UK) also. I spoke with customer services today who claim they have begun shipping the device to those that ordered early. Will be on a first come first served basis. But given that I don't see how those of us that ordered on the first day of pre order have not received shipping notifications... looks like they have a stock problem to me. Confusingly she also said I could be receiving mine in the next 2 weeks.
So to clarify; they have started shipping units to early orders. I ordered on the 1st day possible but mine might not be shipped for another 2 weeks. What a **** show. I don't think they have shipped any yet and simply don't have the stock.
s4vva said:
I ordered on the 20th (UK) also. I spoke with customer services today who claim they have begun shipping the device to those that ordered early. Will be on a first come first served basis. But given that I don't see how those of us that ordered on the first day of pre order have not received shipping notifications... looks like they have a stock problem to me. Confusingly she also said I could be receiving mine in the next 2 weeks.
So to clarify; they have started shipping units to early orders. I ordered on the 1st day possible but mine might not be shipped for another 2 weeks. What a **** show. I don't think they have shipped any yet and simply don't have the stock.
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This seems weird. I contacted them through twitter on Saturday and they said that they haven't started anything yet. I have ordered mine on the 20th though, so if this stands, I should see a shipment notification any time now.
aaatoel said:
This seems weird. I contacted them through twitter on Saturday and they said that they haven't started anything yet. I have ordered mine on the 20th though, so if this stands, I should see a shipment notification any time now.
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I just don't believe they have started shipping yet. It's people like us on XDA / reddit that would have ordered on the 20th, if they had started shipping someone would have posted by now that they had the notification.
What is even stranger is that there are people already sell them on eBay and WondaMobile for relatively low prices and with all the colors available.
You can find them as cheap as €675 for translucent and silver color and delivery in 2-3 days.
s4vva said:
I just don't believe they have started shipping yet. It's people like us on XDA / reddit that would have ordered on the 20th, if they had started shipping someone would have posted by now that they had the notification.
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Agree, orders went live at 8pm on 20th, I ordered about 8.05 with the confirmation coming through at 8.16 (some people have had hours/days delays for the confirmation) so I would thought I would be one of the very first people to order and I've heard nothing.
The ones online are all from China/Hong Kong where they are freely available. Although they are exactly the same devices
I ordered mine 20/11. The invoice link (on HTC order status page) that I was not able to access previously now gives me my invoice. I remember some folks in another post had the same problem where the invoices were not available. Give it a check, maybe it changed. xD
A positive sign? Perhaps the shipments process just started this week?
4everer said:
I ordered mine 20/11. The invoice link (on HTC order status page) that I was not able to access previously now gives me my invoice. I remember some folks in another post had the same problem where the invoices were not available. Give it a check, maybe it changed. xD
A positive sign? Perhaps the shipments process just started this week?
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Click to collapse
You are right!!! It also works for me as well! I believe that it is a positive sign that they will ship them soon!!!
I hate to put a downer on things but I ordered on the 20th also and have been able to access my invoice since I received the order confirmation (with an hour). Not sure it means much. So frustrating seeing as as the imports are available, in more colour options too.
update: thought I would check my invoice out in case something has changed and now I can't access it. Strange as I checked it a couple of hours ago...
Could Google be the responsible for this delay in EU? Case and tempered glass should arrive this week, but the phone who knows.
s4vva said:
I hate to put a downer on things but I ordered on the 20th also and have been able to access my invoice since I received the order confirmation (with an hour). Not sure it means much. So frustrating seeing as as the imports are available, in more colour options too.
update: thought I would check my invoice out in case something has changed and now I can't access it. Strange as I checked it a couple of hours ago...
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I cannot access it now either. It could be that HTC website was just so buggy and unstable...
Check your order status here: www.findmyorder.com
mast3rchi3f said:
Could Google be the responsible for this delay in EU? Case and tempered glass should arrive this week, but the phone who knows.
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Which case are you getting?
This one, it's a cheap tpu case.
https://www.amazon.es/KingShark-Abs...8&qid=1512431738&sr=8-2&keywords=htc+u11+plus
Me too order at 20th of November by 10:38am but still not get any kind shipping confirmation email.
Hope until Friday being dispatched.
We shall see.
Sent from my iPad using Tapatalk Pro

Google Pixel 3 XL FR order

This year the Pixel 3 XL can be ordered in France [emoji632] ! Good news [emoji122]
So I've ordered a Pixel 3 XL 64 just after the presentation (october 9th)
Delivered date was initially between the 2 and the 5 of November.
But 2 days ago, my status changed to delayed with no date precision...
Anyone in the same boat?
Anyone with a status that has turned to shipped?
Same for me with a Pixel 3XL Clearly White 64Go.
It shows as delayed since 2 days now...
UK orders were dispatched yesterday, now it seems that German order are being sent. so hopefully it will not be too long for France
DocteurN said:
This year the Pixel 3 XL can be ordered in France [emoji632] ! Good news [emoji122]
So I've ordered a Pixel 3 XL 64 just after the presentation (october 9th)
Delivered date was initially between the 2 and the 5 of November.
But 2 days ago, my status changed to delayed with no date precision...
Anyone in the same boat?
Anyone with a status that has turned to shipped?
Click to expand...
Click to collapse
I ordered it on Darty and received mine before the 2nd of November with 100€ off
Sent from my OnePlus5 using XDA Labs
Good news for you!
I prefer ordering directly from the Google Store because of the warranty (when you purchase out of the GS you can't contact Google directly you have to deal with Darty or other traders) but 100€ off is interesting!
matssa said:
I ordered it on Darty and received mine before the 2nd of November with 100€ off
Sent from my OnePlus5 using XDA Labs
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peter997 said:
Same for me with a Pixel 3XL Clearly White 64Go.
It shows as delayed since 2 days now...
UK orders were dispatched yesterday, now it seems that German order are being sent. so hopefully it will not be too long for France
Click to expand...
Click to collapse
Yes fingers crossed! [emoji6]
I've found found the support was not great with Darty for my Nexus 6P. I was during nearly 2 months without my phone.
So I preferred to buy it directly from Google this time.
It has now shipped, estimated delivery 6-7nov...
peter997 said:
I've found found the support was not great with Darty for my Nexus 6P. I was during nearly 2 months without my phone.
So I preferred to buy it directly from Google this time.
Click to expand...
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Same here with my 2 son's NEXUS 5X [emoji25]
peter997 said:
It has now shipped, estimated delivery 6-7nov...
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Lucky you! [emoji106] Hope we will all follow [emoji57]
DocteurN said:
Good news for you!
I prefer ordering directly from the Google Store because of the warranty (when you purchase out of the GS you can't contact Google directly you have to deal with Darty or other traders) but 100€ off is interesting!
Click to expand...
Click to collapse
peter997 said:
I've found found the support was not great with Darty for my Nexus 6P. I was during nearly 2 months without my phone.
So I preferred to buy it directly from Google this time.
It has now shipped, estimated delivery 6-7nov...
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Click to collapse
Ah crap now I'm regretting a bit from buying from Darty... However at least they have an insurance in case I break my phone screen for example. Depending of how it will go I'll purchase the next one on the Google website. But didn't want to wait 1 more week lol
Sent from my OnePlus5 using XDA Labs
My tracking number isn't live yet on DHL website, but I hope it will be arrived sooner!
But as my first estimated delivery date was 8-12nov (then changed to 2-5nov) it will anyway arrive sooner than expected.
peter997 said:
It has now shipped, estimated delivery 6-7nov...
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My status just changed, estimated delivery 6-7 Nov... DHL tracking number isn't active either.
I just had a SMS from chronopost (so DHL is doing the international part, and chronopost the local delivery) that my shipping will be delivered on monday.
The week end will be long
Order the Pixel 3XL by Orange FR 18.11.2018 delivery yesterday 02/11/18 the fun begins now....
peter997 said:
I just had a SMS from chronopost (so DHL is doing the international part, and chronopost the local delivery) that my shipping will be delivered on monday.
The week end will be long
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No SMS from DHL or Chronopost unfortunately...
Delivery will be for next Tuesday or Wednesday, just have to be patient [emoji6][emoji850
El-Lobo68 said:
Order the Pixel 3XL by Orange FR 18.11.2018 delivery yesterday 02/11/18 the fun begins now....
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Lucky you [emoji39]
Enjoy and tell us your first impressions!
DocteurN said:
This year the Pixel 3 XL can be ordered in France [emoji632] ! Good news [emoji122]
So I've ordered a Pixel 3 XL 64 just after the presentation (october 9th)
Delivered date was initially between the 2 and the 5 of November.
But 2 days ago, my status changed to delayed with no date precision...
Anyone in the same boat?
Anyone with a status that has turned to shipped?
Click to expand...
Click to collapse
Just got mine today in FNAC Velizy ! I canceled my precommand that was stuck ... and have negotiated with the vendor to keep my 100 euros discount...
OK so Chronopost now tell me that my parcel is lost...
They are looking for it and I will have more informations in maximum 48h
peter997 said:
OK so Chronopost now tell me that my parcel is lost...
They are looking for it and I will have more informations in maximum 48h
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Click to collapse
Argh not cool !! So sorry for you!
Not the first time I've seen this with Chronopost unfortunately (including for myself but fortunately not for a smarphone...)
Hope they'll find it quickly !
On my side, I consider myself lucky because I received my PIXEL 3 XL via Chronopost this morning 30 minutes after the first SMS saying they were out for delivery....
Yes, you're quite lucky.
Some (bad) news about my delivery : I had a e-mail yesterday from chronopost, basically saying : "Your parcel is now definitely lost and we don't care. Bye." So I immediately sent a chat to google support and they are now investigating, I will learn more in 24 to 48h.
It's starting to be long, and I loose some time in all of this...
peter997 said:
Yes, you're quite lucky.
Some (bad) news about my delivery : I had a e-mail yesterday from chronopost, basically saying : "Your parcel is now definitely lost and we don't care. Bye." So I immediately sent a chat to google support and they are now investigating, I will learn more in 24 to 48h.
It's starting to be long, and I loose some time in all of this...
Click to expand...
Click to collapse
It's really a catastrophic scenario. I'm really sad for you.
Hope Google will send you quickly another Pixel 3 without waiting for Chronopost inquiry...
Keep us in touch!
Unfortunately, I called the support yesterday, and they said me I must wait for DHL to confirm the package is lost. And it's longer than usual... Nothing will happen before the confirmation. And I can't ask for a compensation before I get the package...
peter997 said:
Unfortunately, I called the support yesterday, and they said me I must wait for DHL to confirm the package is lost. And it's longer than usual... Nothing will happen before the confirmation. And I can't ask for a compensation before I get the package...
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Any news from Chronopost or Google?

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