I am on the 3 network here in the UK ,I have owned a Oneplus 1 2 and 3 and had no problems. However on my OnePlus 6 when I receive a call from someone in my Google contacts I get the message unknown caller
Oxygen 5.1.11
patch July 2018
Build ONEPLUS A6003_22_180810
Have you checked the settings in the contact manager? Check if "contacts to display" is set to all
Hi thanks, just tried that, and even switched it off and on again but it's still the same.
You're going to have file a feedback/bug report with OP, I've seen many postings with the same exact problem. I think it goes back to all the problems with the dialer itself.
You could also download a different dialer and see if the problem persist. Keep in mind because of the way they've done the call settings the new dialer may not be able to see all the settings. Don't use Truecaller, that has its own issues and I'm not a fan of their what info they collect.
Make sure in settings under apps the permissions are all checked.
Related
Hey guys,
I just got my OPO today and have been loving every bit of it, but it seems that my SMS isn't working correctly. I checked the APN settings multiple times and even tried some of the preset ones with no luck. My issue is that I can both receive SMS messages as well as send and receive MMS messages, but when it comes to sending an SMS, I get a "Message note sent. Touch to retry" message. I've tried both the default app AND Google Hangouts with no luck from either. It's not a huge issue because I use mostly group chats and my gf can use hangouts, but it's still incredibly frustrating. Do you guys have any hints or tricks I should try out? I seriously love this device, but I am going crazy over the SMS issue.
I'm running the stock CM11S rooted with TWRP 64GB model on AT&T. Mobile data, LTE, everything else works. Just not actually sending SMS. I thank you for the responses ahead of time.
Hey @Bliznade.. .i see you posted about this sms issue. I am also having exact same issue now with my oneplus. Did you manage to find a solution of your issue? If yes, then can you share it with me? It is driving me crazy.
OR if anyone else can help me here?
Guys, basically you have to get the apn that is used by AT&T. Idk if you already have that apn, but the preset ones are made for the T-Mobile bands not really AT&T as I know it.
Parvinder25 said:
Hey @Bliznade.. .i see you posted about this sms issue. I am also having exact same issue now with my oneplus. Did you manage to find a solution of your issue? If yes, then can you share it with me? It is driving me crazy.
OR if anyone else can help me here?
Click to expand...
Click to collapse
Yes, I was! It was actually Google Voice setting itself up wrong or something and after I factory reset my SMS/MMS was working fine. I turned off Google's auto-app-restore and installed only the apps I needed and one at a time, trying SMS inbetween, since I knew it HAD to be an app if it worked after a factory reset but didn't after setting up my phone. I'd say if you have Google Voice to uninstall it completely. Some setting in there messed up my phone. If you don't have Voice installed, honestly the best thing to do is factory reset and makes sure SMS is working, then install each app one at a time. I know it sounds like a lot but that's what worked for me.
If that doesn't work, this is what OnePlus's customer service had to say. It was seriously a lot of back and forth, and they were incredibly helpful, even if it didn't fix my issue, it might fix yours, so I'll post out conversation below:
Email with R (OnePlus) said:
Jacob K
Jul 20 09:34
I got my device today, the 64GB sandstone black, and put in my AT&T sim card. The phone worked as usual-or so I thought. My data works. 4g LTE on the wireless network, group MMS works, and I even receive SMS fine. But I'm not able to send out any SMS for some reason. I get left with a "Message not sent" notification. I tried this first with the stock app then tried Hangouts and neither worked. I checked my APN and everything seems to be correct. I'm just at a loss, as it's odd that I can receive both SMS and MMS and even send MMS but I can't send out SMS. Is there something I can do to resolve this?
R (OnePlus)
Jul 22 13:27
Hi Jacob,
Let's try a few things to help you solve your SMS problem.
First, turn off your OnePlus One, carefully remove the SIM tray, and then power on your OnePlus One. Let it finish booting up. Obviously it will say there is no SIM inserted, cause there isn't!
Next, turn off your OnePlus One again. Carefully put the SIM tray/card back in the same way you took it out and power on again. Give your phone a few minutes to register on the network and get settled. Now, try to send an SMS, see if it works.
If we are back to square one, I'm going to have to gather a bit more info. As you probably already know, this problem is typically APN related. Are you using the PTA APN on At&t?
Would you mind downloading an SMS app called Textra (free) to see if you can send an SMS using this app please? Let me know if any of this stuff works, or not. Thanks.
Jacob K
Jul 22
to OnePlus
Alright, I tried all of the steps you gave me and it didn't work, so I tried again waiting longer in between each step and no luck. I also tried Textra and upon hitting the send button got an immediate notification that the message failed. I realize this seems to be a very specific problem because I've searched all over the internet and I've come up with no solutions. I posted in multiple forums with just one reply from someone else with the same issue. But since putting the ticket in I've also tried inputting the correct AT&T SMSC in all 4 formats to no avail. Every time I press update and re-enter it goes back to the old, which is in fact one of the correct SMSC's for AT&T (the one in quotes) with a ,145 tailing it (not sure what that's for). But any information you need I'll be glad to provide, and I greatly appreciate your response. I've been living off of Facebook messages and group chats the last few days, haha.
R (OnePlus)
Jul 22 14:46
Hey Jacob,
Cool, thanks for enduring a little troubleshooting and glad you understand the language of tech. Just to remove another obvious layer of doubt, please make sure you have updated to the latest version of CM via OTA. The fact that you can receive SMS messages makes this an interesting puzzle to solve.
For our next attempt, we will try something a little more drastic before I ultimately suggest a factory reset, but lets put that on the back burner for now.
Go to settings/apps and then swipe right 2 times to reach the 'All' category
For each of these apps: Phone/Messaging Storage , Messaging , Hangouts , and com.android.smspush
Perform this process: Force stop, Clear cache, Clear data
Do a restart when you are done and fire off an SMS when you are rebooted to a stable state. Any luck?
Jacob K
Jul 22
to OnePlus
Alright, no luck with that either, so I just sucked it up and did a factory reset. I tried sending an SMS immediately after and it worked, so I thought I was good. But then after I allowed Google to install all of my old apps, I tried it again and no luck. But I did notice when Google Voice installed, CM asked me if I wanted to use Voice+ (or something along those lines) and I said yes, chose my Gmail and allowed it to access my G+ info, but after that it asked me which email to use again and wouldn't go away until I clicked out of it. Then I had to swipe the notification away, so I figured Voice might be the culprit, uninstalled and voila, working SMS.
So maybe something in the Voice settings was messing things up, or maybe the CM Voice+ thing messed it up since it worked fine on my old phone. Not sure, but I'm happy to have fixed it. Everything works great now! And even though we weren't able to fix the problem through the troubleshooting steps you provided, I realize this was a difficult and very specific and local issue.
[insert nerdy thank you note here]
Click to expand...
Click to collapse
Bliznade said:
Yes, I was! It was actually Google Voice setting itself up wrong or something and after I factory reset my SMS/MMS was working fine. I turned off Google's auto-app-restore and installed only the apps I needed and one at a time, trying SMS inbetween, since I knew it HAD to be an app if it worked after a factory reset but didn't after setting up my phone. I'd say if you have Google Voice to uninstall it completely. Some setting in there messed up my phone. If you don't have Voice installed, honestly the best thing to do is factory reset and makes sure SMS is working, then install each app one at a time. I know it sounds like a lot but that's what worked for me.
If that doesn't work, this is what OnePlus's customer service had to say. It was seriously a lot of back and forth, and they were incredibly helpful, even if it didn't fix my issue, it might fix yours, so I'll post out conversation below:
Click to expand...
Click to collapse
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Parvinder25 said:
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Thanks.. Didn't find that setting but uninstall works perfect.
Sent from my A0001 using XDA Free mobile app
Parvinder25 said:
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Parvinder25: Could you perhaps elaborate on exactly where these "connection settings" are located? I could not find them anywhere within the Google Voice app. I'd like to keep using GV for its visual voicemail feature, however it seems to completely disable my ability to send MMS messages (although they do send after GV is uninstalled). I've located a toggle to receive text messages either within google or through the messaging app, however the messaging app was already selected. That would be the only toggle I could locate within GV that remotely relates to messaging. Thanks in advance.
Hello Parvinder,
It was glad that you have resolved this issue, i am also facing similar issue with my One Plus One mobile - MESSAGING. I am using AT&T network. I couldn't fine Google Voice+ in the apps or settings. I can just see Google Voice but, i am not able to find which setting needs to be disabled or Uninstalled? Could you please provide exact navigation for the same would be great help for me and other users on this blog.
Appreciate your help.
Thanks,
Venki
I use Google Voice as my main phone number and I never had a problem just installing the Google app and having my calls routed through it, but on this phone a get a "Call Not Sent" error. I searched and it seems this is an issue with other Huawei phones, but didn't find any solution. Any ideas?
Can anyone test to confirm it's an issue? Would flashing a Gapps package help?
maybe, cuz flashing gapps package would make them system apps. just make sure u have enough space left on your system partition...
Sent from my Huawei Mate 8 NXT-AL10 using Tapatalk
I deleted some system apps and installed open gapps mini. No luck, still getting the same error. Is it possible to replace the phone apk (not dialer), or is that too tied to the hardware?
I've been using the phone for a couple days now, and I'd hate to give it for such a small (but fundamental) bug...
I found a solution: make Google voice a system app
adriangb said:
I found a solution: make Google voice a system app
Click to expand...
Click to collapse
please explain
i still can't figure it out
Actually it may have been a fluke... I placed one single call and confirmed with the other party it was my Google voice number. Now it isn't working again.
I think I may have fixed it. I copied in some telecom files from AOSP. So far I'm like 5 calls and 2 reboots in and it's holding. I'm going to try to update to the new L-29 OTA, root and then follow the same process. If it works, I'll post the ROM. If it's like what I'm on right now, it's a very nice mix of EMUI and AOSP since most of the Huawei stuff is gone, except some of the handy features, and all the Google stuff is loaded and working.
maybe you could also include a howto, which files to add where so that others may cook up their own emui/aosp mix
Sent from my Huawei Mate 8 NXT-AL10 using Tapatalk
To be honest, I'm really not 100% sure, I kind of brute forced through the testing. What I do know: replacing a couple telecom framework and binaries from the 6P factory image (figured might as well use this), and installing Google voice as a system app, I have gotten it to work every time (for me) as long as it is set to prompt for every call. If set to "use Google voice for all calls", it breaks. My guess is it's a timing issue (emui telecom not giving Google voice the time it needs to make the connection).
I'll attach the ZIP file with all of the telecom components I used (NOTE THAT USING PRIV-APP COMPONENTS -IE TELECOM.APK, SEEMS TO CAUSE A BOOTLOOP).
Also, here is a link to my TWRP backup of my current system. It is 152 with a full Gapps package, Google voice as a system app and the telecom components Frankensteined in. Hopefully it will work on your devices, but just in case it bricks it I won't be giving out my address, least I get picketed
https://drive.google.com/a/adriangb.com/file/d/0B8hgJSh5NMsLVGpicmEwdWpDb00/view?usp=docslist_api
Still no real solution. The ask every time trick works without having to do anything with making Google Voice a system app and it only works 90% of the time.
Can anyone else confirm this issue? I'm discussing it with the vendor I purchased from, they're claiming it works perfectly
adriangb said:
I use Google Voice as my main phone number and I never had a problem just installing the Google app and having my calls routed through it, but on this phone a get a "Call Not Sent" error. I searched and it seems this is an issue with other Huawei phones, but didn't find any solution. Any ideas?
Click to expand...
Click to collapse
This is an old post with little activity, and yet I have this same problem. I have tried all the app setting and permissions, the battery setting etc, but the Mate 8 seems incompatible with Google Voice. The app install fine, sets up normally, and incoming calls to my Google Voice number work. It is just dialing out. All dials get the message "call not sent" and the dialer screen returns to befor the call was placed. The log also does not show an attempted call. I have tried alternative dialers from the play store, but none work. Has anyone solved this, or are there just very few people using Google Voice with this particular phone.
I've been having this same issue and have had the best results just setting it to "ask every time", no other tricks needed.
joburgslim said:
This is an old post with little activity, and yet I have this same problem. I have tried all the app setting and permissions, the battery setting etc, but the Mate 8 seems incompatible with Google Voice. The app install fine, sets up normally, and incoming calls to my Google Voice number work. It is just dialing out. All dials get the message "call not sent" and the dialer screen returns to befor the call was placed. The log also does not show an attempted call. I have tried alternative dialers from the play store, but none work. Has anyone solved this, or are there just very few people using Google Voice with this particular phone.
Click to expand...
Click to collapse
This is broken on the mate 9 as well
Anything on this? i just got a mate 8 and am having the same damned issue.
When I go to make a phone call with the Galaxy S8+, the contacts part of the app runs fine, I can select a contact and then click call.
But once the call starts I get the message 'Phone has stopped' & 'Phone keeps stopping', and there is no way for me to end the call...
I have tried booting into safe mode and making a call, but I get the same issue...
Is anyone else experiencing this?
*FIXED*
Uninstall the updates for the package 'com.samsung.android.incallui'.
SmilerOnline said:
When I go to make a phone call with the Galaxy S8+, the contacts part of the app runs fine, I can select a contact and then click call.
But once the call starts I get the message 'Phone has stopped' & 'Phone keeps stopping', and there is no way for me to end the call...
I have tried booting into safe mode and making a call, but I get the same issue...
Is anyone else experiencing this?
Or does anyone know how to fix this?
Click to expand...
Click to collapse
That sounds strange. Never encountered such a behavior on my S8+
SmilerOnline said:
When I go to make a phone call with the Galaxy S8+, the contacts part of the app runs fine, I can select a contact and then click call.
But once the call starts I get the message 'Phone has stopped' & 'Phone keeps stopping', and there is no way for me to end the call...
I have tried booting into safe mode and making a call, but I get the same issue...
Is anyone else experiencing this?
Or does anyone know how to fix this?
Click to expand...
Click to collapse
What version of the phone app are you using?
Do mention other details as well like Exynos or SD, and whether it's a WiFi call, VoLTE or just an ordinary phone call.
I had the same issue a couple weeks after updating the phone or contacts app with an apk file, cant remember which one it was.
Stranger thing was that when I wanted to make a call it actually did make the call while the popup was there that phone app was closed.
As I was not able to uninstall the update I did a factory reset of my S8+. Same issue was there after the reset, I ended up doing a clean flash with odin. Everything is fine now.
thuglife said:
I had the same issue a couple weeks after updating the phone or contacts app with an apk file, cant remember which one it was.
Stranger thing was that when I wanted to make a call it actually did make the call while the popup was there that phone app was closed.
As I was not able to uninstall the update I did a factory reset of my S8+. Same issue was there after the reset, I ended up doing a clean flash with odin. Everything is fine now.
Click to expand...
Click to collapse
That may have been what has happened to me, as I updated the phone/contacts apk's a few weeks back...
Thanks guys!
I'm guessing that I am going to need to find the default apk and restore it (com.android.phone)
*UPDATE/FIXED*
Just in case this affects anyone in the future.
I fixed it by using 'Package disabler pro' to uninstall the updates for the package 'com.samsung.android.incallui'.
I figured it out by monitoring the logcat (to monitor background errors from the developer tools), and I spotted that the error was coming from this package, so after removing all updates for it, now all works fine again.
I hope that this will save anyone from having to re-flash in the future!
I just used PDP to uninstall it as I find that tool to be quite effective at showing all info needed about the package before making any changes, but I'm sure that you can remove the updates with any other app!
@thuglife:
You may want to take note just in case it happens again in the future!
I have OxygenOS 10.3 installed on my OnePlus 7 Pro. My carrier is TMobile. When I'm on a call with an automated system, where they prompt you to press a number on the dialer keypad to proceed to some department, it doesn't respond when I push a number. This has happened to 2 separate companies. Is this a bug with OxygenOS? I haven't had much luck googling to see if others have this issue.
I tried clearing cache in the Phone app, I also tried installing the patched Google Dialer (and setting it as the default) but that didn't change the behavior.
Any help is greatly appreciated.
Hi all, anybody else notices this?
Since the December 5 update I don't seem to be able to pick up when I'm called. There's no dialer / phone (image) popping up to pick up the phone. I have to call back people instead. Total bummer, very inconvenient.
Any suggestions other than installing another dialer of course (although, if you have a great tip...) appreciated!
Not having that issue
Wiped cache and data to be sure. But happened again
For me dialer is working fine but having issue in whatsapp call notification. Phone just rings and vibrates without any information. When whatsapp os opnened the it will show the call on top bar.
Update: my issue is resolved by installing a newer version which is not available in play store currently.