This isn't a hardware or software issue, but an issue with Google itself. I haven't been able to purchase anything from the Google Play for over two weeks. There were some unauthorized charges on my Google Wallet Account and I went through the appropriate steps to rectify this. However it's been two weeks since the indecent and I haven't heard anything from Google as to when I would be able to purchase from the Store Again. I have spoken to Google Play Phone Service about 5 times, and they have no idea as to what is going on with my Google Wallet account. They just say they will send it up to Google Wallet and I should hear from them. Well all I get is a robo-email telling me to update my credit card information. I do. And I keep getting emails telling me that they are going to close my Google Wallet Account if I don't update my credit card. I check and the information is correct. I even deleted and re-entered the card information. When I try to email google wallet back all I get is the same Robo-Email telling me to change my credit card information. I have no avenue to go. If I could sue them I would. I am obviosly being ignored, and if they try to blame their system or a computer problem then they have big problems to worry about and should allow me just to charge my card directly or use paypal. This is killing me. I have no way to contact Google regarding this issue, when I do, they just say "I'll forward it to google wallet" and I get a Robo-Email telling me to change my credit card information.
If I delete my Google Wallet and open another one do I lose all my purchased Apps?
If anyone out there knows anyway to help me contact Google or even if they believe this is a case I should bring to a lawyer as this is clearly customer abuse. Abuse meaning I'm getting the run around with no answers, and my emails and calls pleaing for assistance from google has fallen on deaf ears.
When you speak to Google Play on the phone you need to explain to them that passing your information to Google Wallet is not helping and that you need to speak to someone higher. They will help you if you explain this to them.
As for suing them, you should just forget about that.
I did that. They transferred me to their supervisor and then a few hours later I get an email from Google wallet to change my credit card info again. A third time. Thanks for trying ;(
Sent From My Asus Nexus Bumblebee
You need to keep explaining to them. If you put the phone down and you've not spoken to someone that will help then you'll just keep getting the same emails from them. You need to be more firm (note I say firm, not rude).
Thank you all for posting here and reading my story. I contacted them again and went through everything I've gone through, Including the infinite loop issue I've had with Google Wallet(I repeated myself over and over about as many times as I have contacted google and was told to update my credit card info via email) . The person was nice and professional (as they all have been) and said that he is within close proximity to the Google Wallet Team and put me on hold. When he came back he said that it should be working now. I checked and Successfully purchase "DrawSomthing".
This whole experience magnifys a major issue with GoogleWallet as a form of payment. With no clear cut way of communicating with them we are left with no avenue to resolve issues like this. Conversely I had a similar issue with PayPal some years ago and the issue was resolved in 3 days. PayPal has many ways of contacting them and explaining your issue fully. With Google Wallet it seemed like they sent an email to Google Wallet and it initiates a "give the user directions to handle this themselves" email. Problem is not everything can be handled by the end user. Google needs to open up a channel of communication with GoogleWallet if it ever hopes to compete with PayPal or Amazon Payments.
Hi all,
Got a question that I'd like some guidance on.
Got a Lumia 710 the other week - great phone - and recently signed up for a trial period of Zune Pass (where you can download tracks and such for "free")
However - I had to reset my phone a couple of days ago and set it to link to a US Live Account I used to have by mistake.
As a result of this I got the extra Zune Music features in the player such as Artist Bios, Album Reviews, Smart DJ, etc.
I noticed that once I re-hard reset my phone back to the UK those features have disappeared.
So the question I have is - is there any way to either unlock these features under my UK phone setup (via a hack or other method) - or is there a way to be able to access them via the US setup, but still be able to purchase apps and music. Or is there a third way (the best of both worlds) to be able to have the phone setup in US mode, but be able to purchase items with a UK card (be it directly out of Microsoft or via a third party selling "giftcards" - as you can do with the iPhone)
They're tied to the Live ID. It may be possible using some high-privilege hacks (on a Lumia 710, this would require intalling a custom ROM) to change that region your phone things it's in, but I don't promise that will help with getting the services from the server.
I find the whole regional thing incredibly annoying, but apparently the world has a surplus of lawyers and some of them decided that more money could be made if contracts for such services were written with stupid regional restrictions in place.
WCR46 said:
Hi all,
Got a question that I'd like some guidance on.
Got a Lumia 710 the other week - great phone - and recently signed up for a trial period of Zune Pass (where you can download tracks and such for "free")
However - I had to reset my phone a couple of days ago and set it to link to a US Live Account I used to have by mistake.
As a result of this I got the extra Zune Music features in the player such as Artist Bios, Album Reviews, Smart DJ, etc.
I noticed that once I re-hard reset my phone back to the UK those features have disappeared.
So the question I have is - is there any way to either unlock these features under my UK phone setup (via a hack or other method) - or is there a way to be able to access them via the US setup, but still be able to purchase apps and music. Or is there a third way (the best of both worlds) to be able to have the phone setup in US mode, but be able to purchase items with a UK card (be it directly out of Microsoft or via a third party selling "giftcards" - as you can do with the iPhone)
Click to expand...
Click to collapse
Hi,
I have a UK Zune pass, tied to a UK Hotmail I.D. and a UK debit card, and whilst Album reviews and Artist Bios are not available, the Smart DJ feature is.
Hope that helps.
Regards
Garrickus
Set it up like mine. We're kinda in the same boat but I'm in NZ and we DO NOT have Zune Pass.
I have mine set up with a US account, I use a legal US address with permission from the owner, and a valid US number. Although I use an NZ visa debit card, only it charges me after the currency has been converted from USD to NZD. All works ok, but in Xbox I cannot purchase MS points as the address I have in my account, and the address on my debit card are different, hence verification fails. But this can be solved by purchasing prepaid cards or via zune software so not really a big deal for me.
And regarding to your post, the features are tied to the country of your account is set to. Not Live ID but Zune Account and Xbox Live share the same information. You can change the country of your Live ID but this WILL NOT change the country of your Zune or Xbox Live account. So if you want a full-pledged windows phone, you're better off with a US account, but if you want your phone to go local and loyal to your country, then set it up as UK. In my case, NZ has barely any features, its like having a stripped down version of windows phone - no zune pass and those other zune features, no bing music, no IE tap-to-call, no US apps like iheartradio or netflix.
YOU WILL NEED A CREDIT CARD (But doesn't matter from where or if it's limited to your country)
This method will get you access to the US Play Store permanently, without the need to fake your location (sort of), so you can say goodbye to those slow and painful proxys!
Hi Guys!
This is my first thread here at XDA, so cut me some slack if it's not perfect, although I'm pretty sure you'll thank me for this.
So everybody likes the Play Store. However, as with most services, a big part of the contents are limited to the US version of the store. While other services like iTunes have this problem, creating a US based account is pretty much painless, and they never really ask after you tell them where you live, even you're lying.
Google, however, is a team of pretty smart guys. The Play Store is a service based on a website that uses your location to tell which is the correct store for the place you're in. However, I've discovered that this method only applies on certain occasions.
You see, the Play Store will only use your location IF you don't have a payment method selected. I'm guessing you know where I'm going with this, but I'll go on anyways. After you set up a payment method, the Play Store will use the location of the billing address of said method to determine the store it has to access.
So what does this mean? Basically, if you set up a credit card in Google Wallet with a billing address with a US zip code (regardless of the real billing address, if you set it up through the Android app you only have to access the zip code) your account will become a US based account.
Of course, this means that you can use this method to access pretty much any Play Store available with a short Google Search of a zip code from the place you want.
Anyways, I'll tell you step by step how I did it. I want to be very clear: there are other methods. Again, you only need to set up a payment method with a US billing address. But some people are fond of Step-by-step tutorials and I want to get this to as much people as possible.
So without further do:
1. Getting the android Google Wallet app. For this I used tunnelbear, an app you probably already know if you've been trying to accomplish what I did, but in case you're not familiar with it, it's an app that let's you surf the web as if you were in another country, so that location based websites (like the Play Store) will send you to that country's version of the site. Anyways, use the app and go to the Play Store to download the app into your phone. If the app doesn't show up, chances are that already have a payment method with a billing address outside of the US, so you must remove that. Don't worry, you can enter it later, and even use it to buy thing (look at the end of the post)
2. Setting up your payment method. Once you get the Wallet app, use the menu button or the 3-dot menu and go to settings. The first thing you should see is "Credit and debit cards". Tap that and then tap the "+" sign on the top right corner of the screen. Here you must enter the card info. YOU MUST USE REAL INFO, OTHERWISE IT WON'T RECOGNIZE THE CARD. The cardholder name is irrelevant. where it says zip code, you can probably guess what you need to do. I used a Florida zip code, but again, any US code will work.
3. Final steps to victory! We're almost there! now that you've set up your US payment method, all you need to do is clear the Play Store app's Data (NOT ONLY THE CACHE). To do this, go to your phone's settings app, find the application manager, search for the Google Play Store app (be sure you're on the "ALL" tab on the most right) and tap it, and then tap the button that says "Clear data" (again, don't JUST clear the cache!). Proceed and then go the Play Store app. You should be prompted to accept the terms of service, meaning that everything went fine and dandy. Now feel free to enjoy!
And there you go! No more proxys, VPNs, and temporary solutions! Again, this method is probably not the only way to achieve this, but I'm hoping that you at least got an idea of what you need to do to accomplish this.
I used my personal credit card, and to be honest, I'm not sure if prepaid cards will work, but I don't see why they shouldn't. Also, regarding the ability to buy apps and other contents, it seem to work just fine. I've purchased a couple of apps and books, so everything seems to be working fine.
The only time I had a problem with a payment was when I wanted to buy 25$ of Play Store credit, where the operation wouldn't go through, but I quickly solved it by buying the credit using Tunnelbear and then I could use the credit without any problems (and without Tunnelbear of course).
I really hope this works for you, It's really a shame that Google doesn't make the Store international (or at least get it to more countries quicker) since that is probably the only thing that is helping iTunes get the upper hand on it.
If you have any problems feel free to PM me, I'm far from an expert but I might be able to help you.
PD: As this is my first post, the title is very barebones. If you want to help me with what I should put up there, I'm all ears, since I want to get this to as most people as possible. Thanks in advance! :laugh:
I am going to give this a try, but a few questions: do you need to do this on each device or is once enough, and what will happen when for instance devices will become available, the US nexus 5 is incompatible with European 4g networks. Will you only be able to get the US variant and what about delivery?
sebachamaca said:
YOU WILL NEED A CREDIT CARD (But doesn't matter from where or if it's limited to your country)
This method will get you access to the US Play Store permanently, without the need to fake your location (sort of), so you can say goodbye to those slow and painful proxys!
Hi Guys!
This is my first thread here at XDA, so cut me some slack if it's not perfect, although I'm pretty sure you'll thank me for this.
So everybody likes the Play Store. However, as with most services, a big part of the contents are limited to the US version of the store. While other services like iTunes have this problem, creating a US based account is pretty much painless, and they never really ask after you tell them where you live, even you're lying.
Google, however, is a team of pretty smart guys. The Play Store is a service based on a website that uses your location to tell which is the correct store for the place you're in. However, I've discovered that this method only applies on certain occasions.
You see, the Play Store will only use your location IF you don't have a payment method selected. I'm guessing you know where I'm going with this, but I'll go on anyways. After you set up a payment method, the Play Store will use the location of the billing address of said method to determine the store it has to access.
So what does this mean? Basically, if you set up a credit card in Google Wallet with a billing address with a US zip code (regardless of the real billing address, if you set it up through the Android app you only have to access the zip code) your account will become a US based account.
Of course, this means that you can use this method to access pretty much any Play Store available with a short Google Search of a zip code from the place you want.
Anyways, I'll tell you step by step how I did it. I want to be very clear: there are other methods. Again, you only need to set up a payment method with a US billing address. But some people are fond of Step-by-step tutorials and I want to get this to as much people as possible.
So without further do:
1. Getting the android Google Wallet app. For this I used tunnelbear, an app you probably already know if you've been trying to accomplish what I did, but in case you're not familiar with it, it's an app that let's you surf the web as if you were in another country, so that location based websites (like the Play Store) will send you to that country's version of the site. Anyways, use the app and go to the Play Store to download the app into your phone. If the app doesn't show up, chances are that already have a payment method with a billing address outside of the US, so you must remove that. Don't worry, you can enter it later, and even use it to buy thing (look at the end of the post)
2. Setting up your payment method. Once you get the Wallet app, use the menu button or the 3-dot menu and go to settings. The first thing you should see is "Credit and debit cards". Tap that and then tap the "+" sign on the top right corner of the screen. Here you must enter the card info. YOU MUST USE REAL INFO, OTHERWISE IT WON'T RECOGNIZE THE CARD. The cardholder name is irrelevant. where it says zip code, you can probably guess what you need to do. I used a Florida zip code, but again, any US code will work.
3. Final steps to victory! We're almost there! now that you've set up your US payment method, all you need to do is clear the Play Store app's Data (NOT ONLY THE CACHE). To do this, go to your phone's settings app, find the application manager, search for the Google Play Store app (be sure you're on the "ALL" tab on the most right) and tap it, and then tap the button that says "Clear data" (again, don't JUST clear the cache!). Proceed and then go the Play Store app. You should be prompted to accept the terms of service, meaning that everything went fine and dandy. Now feel free to enjoy!
And there you go! No more proxys, VPNs, and temporary solutions! Again, this method is probably not the only way to achieve this, but I'm hoping that you at least got an idea of what you need to do to accomplish this.
I used my personal credit card, and to be honest, I'm not sure if prepaid cards will work, but I don't see why they shouldn't. Also, regarding the ability to buy apps and other contents, it seem to work just fine. I've purchased a couple of apps and books, so everything seems to be working fine.
The only time I had a problem with a payment was when I wanted to buy 25$ of Play Store credit, where the operation wouldn't go through, but I quickly solved it by buying the credit using Tunnelbear and then I could use the credit without any problems (and without Tunnelbear of course).
I really hope this works for you, It's really a shame that Google doesn't make the Store international (or at least get it to more countries quicker) since that is probably the only thing that is helping iTunes get the upper hand on it.
If you have any problems feel free to PM me, I'm far from an expert but I might be able to help you.
PD: As this is my first post, the title is very barebones. If you want to help me with what I should put up there, I'm all ears, since I want to get this to as most people as possible. Thanks in advance! :laugh:
Click to expand...
Click to collapse
Good try, old info . Many guides and threads on this one.
And you forgot a crucial big time info...
You should use a ZIP Code/State/City from a state without Sales Tax....
Lets say Oregon, Portland....
or else you will be subject to the Sales Tax of the state....
Woops!
PAGOT said:
Good try, old info . Many guides and threads on this one.
And you forgot a crucial big time info...
You should use a ZIP Code/State/City from a state without Sales Tax....
Lets say Oregon, Portland....
or else you will be subject to the Sales Tax of the state....
Click to expand...
Click to collapse
Well, to this day I have not found a guide to permanently achieve this. Although I should've expected that someone would've figure this out before me
About the state-dependent tax, I wasn't aware of that as I haven't been prompted to pay it, guess Florida is one of those tax free states
sebachamaca said:
Well, to this day I have not found a guide to permanently achieve this. Although I should've expected that someone would've figure this out before me
About the state-dependent tax, I wasn't aware of that as I haven't been prompted to pay it, guess Florida is one of those tax free states
Click to expand...
Click to collapse
No florida isn't tax free, about 7% depending on the city
And it didn't work for me... I had a credit card that I used to pay some apps a long time ago (with marker enabler)
I removed it, enter another one but I couldn't make the trick, sadly my market is still blocked
sebachamaca said:
Well, to this day I have not found a guide to permanently achieve this. Although I should've expected that someone would've figure this out before me
About the state-dependent tax, I wasn't aware of that as I haven't been prompted to pay it, guess Florida is one of those tax free states
Click to expand...
Click to collapse
Permanently ? You for sure mean temporarily till Google blocks it ...
And if you did not find it, then you did not search hard enough
One of the older guides I used to get my Music http://www.androidbeat.com/2013/05/get-google-play-all-access-to-work-outside-us/ ....
And yes as the poster above me, its not tax free... I had some tax free purchases, but then an in app purchase came with a tax... thats from what the screenshot in the attachment is from.
alwin006 said:
No florida isn't tax free, about 7% depending on the city
And it didn't work for me... I had a credit card that I used to pay some apps a long time ago (with marker enabler)
I removed it, enter another one but I couldn't make the trick, sadly my market is still blocked
Click to expand...
Click to collapse
Well for me it worked after I have no idea what. Default card I have on a US address, completely US. Not just ZIP or Country.
Now I have everything correct the country code being US.
Shows now this in Wallet > before the US in the end was my Country.
Code:
Oregon
Portland OR 97201 US
Also I did not use the Google Wallet app... Just the regular Google Wallet Setup in web. Or the Google play add credit card...
I would say his 2 step is unnecessary. Or you do not have to use the tunnel, hacked Google Wallet etc....
PS also there is another thing I changed to US https://accounts.google.com/b/0/EditUserInfo?hl=en but no idea if that had some effect
Do you guys still have your local mobile phone number on Google settings ?
alwin006 said:
Do you guys still have your local mobile phone number on Google settings ?
Click to expand...
Click to collapse
I have two. My U.S. Google voice and my local. On the credit cards the Google voice...
Sent from my LG-D802 using Tapatalk
Is this still working for you guys?
It suddenly stopped working for me, I am not sure whether its because
1. my credit card expired and need to register a new one, I still use a US address for billing though.
2. the new google play app with paypal support screwed it up for me?
where do we get an address and zip code from
change your play store country
i tried all these thing but nothing didn't work for me. so i found a gig infiver that works out for me. only there days sit and relax no complex things. here the url
"fiverr.com/androidea"
Good
Works great, thank you!
WHAT THE HELL HAS HAPPENED TO ANDROID?
Background:
Running a Samsung Galaxy J3v sm-337v (cheapest smartphone Verizon sells outright $168!) If anyone has info on rooting this phone LMK (told impossible)
My last phone was an unlock Blu (crap spy company)
Verizon doesn't allow unlocked non-verizon phones-VoLTE not authorized
The want to lock us in to thier bloatware/spyware.
I am on per-gig plan.
My phone is configured to allow as few permissions as possible. Default for most preinstall apps is to "allow modify system and allow draw over apps" yikes!
Disabled auto sync on all gmail, play, everything is manual sync.
Disabled all advertising and tracking options. (**** OFF i pay big $ for internet access)
Do not sync my stuff to google only email
NOW: Been out of the rooting game fir a min, installed No Root Firewall (wonderful)
W T F !?
Why are these effing companies sending so much information back and forth from my device COnSTANTLY!?
I expect google play transport services to be doing a little back and forth [every time I pwr my screen lol]
But Samsung Home Experience
Samsung Keyboard
Gallery!
MY Files (explorer)!
Game optimizing service (not a single game on this phone)
Chrome (never use)
Google Translate (hardly use)
Verizon "Security and Privacy" (ha)
Play Store (over and over)-disabled -i can get apk from web
A blank and unknown app 'balancing service' to "yandex.com" (russia)
And more
All of these are pinging servers 2-20 times a day when I am not using my phone even.
Do not tell me these are regular updates.
How deep down the rabbit hole do I want to go.
From an outside look it would seem they are litterally leaching info on all my pictures, files, possibly keystrokes, ect.
Again WTF?
Am I the only one?
P.s I am not a wanted criminal or doing anything illegal other than the occasional MJ joint.
It makes me mad AF tho.
Android (and apple i assume) have become vampires.
My phone should only do one notified updated and only access servers when i prompt it too!
This **** seems like it has gone too far
Any explanations, comments?
Ps. These ****ing image verifications are damn ridiculous!
Down with alphabet skynet!?
Does anybody have?
I would purchase any phone that has a BLANK (not even play store) Android and can still use Volte and CDMA on Verizon USA bands.
I could care so little to say goodbye to every Google app and service. The satellite imagery maps are thier only GOOD thing.
Facebook should have to pay 500 billion if you ask me, bankrupt 'em.
I tried to do this with the BLU tank on T-blowbile ,but no matter the patches the volte wouldnt stick.
If a device/platform exists I want to be the first to know.
I want to take back my digital ownership.
Hi Folks
I am having trouble trying desperately to help one of my customers (we do their PC Support) recover from a disaster they have really brought upon themselves. They have some 70 Samsung J3 phones which they give to their field reps and, until about a month ago they had the Google FRP installed on every phone and a lovely Google account. They decided (somewhat arbitrarily) to cancel the Google account and did so. This has resulted in a real issue each time someone does something like forget their passwords, etc. as it brings up the Google FRP which insists they login to the (now extinct) Google account to continue.
So... they have started sending these phones to me. I am getting them in various stages of "stuffed" but mostly after factory reset and the Google FRP coming up which renders the phone useless because the Google account is now invalid.
I need help from someone who understands these things. How do I completely bypass the FRP and do whatever it takes to get each phone back to standard? This way I can return the phone to the user without forcing the company to have to replace 70+ phones - an expensive exercise.
Any help gratefully appreciated.
Chris
Which android version are these devices running?
Also I find it odd that the same Google account was used on all 70 devices. How did that even work without causing issues!?
ashyx said:
Which android version are these devices running?
Also I find it odd that the same Google account was used on all 70 devices. How did that even work without causing issues!?
Click to expand...
Click to collapse
Hi there - no - it's not the same account. There are 70 users. The company had an account with Google with the multiple users and was managed from a Google console. Because the Google account was closed and deleted, the phones are all still trying to access the Google account via the FRP and of course because the account was closed, each phone is not allowing the user to get past the Google sign in.
Cheers
Chris
kenwardc said:
Hi there - no - it's not the same account. There are 70 users. The company had an account with Google with the multiple users and was managed from a Google console. Because the Google account was closed and deleted, the phones are all still trying to access the Google account via the FRP and of course because the account was closed, each phone is not allowing the user to get past the Google sign in.
Cheers
Chris
Click to expand...
Click to collapse
Which android version are they running?
ashyx said:
Which android version are they running?
Click to expand...
Click to collapse
Mostly 7 or 8 as far as I know.
kenwardc said:
Mostly 7 or 8 as far as I know.
Click to expand...
Click to collapse
Can you be bit more specific on the firmware build? You can find this info in recovery mode.
ashyx said:
Can you be bit more specific on the firmware build? You can find this info in recovery mode.
Click to expand...
Click to collapse
I'm actually having the exact same problem. I get the point of this google lock on factory reset, but it's just bricked a new-ish J3 that was supposed to be sent to a user after the previous staff member left.
Now i have a shiny paperweight. (Half tempted to side load Lineage on it to see if that works) but i'm trying to track down the official ROM
In my case it's a Samsung Galaxy J3 - J3Y17lte / J3 SM-J330FN
tytiger said:
I'm actually having the exact same problem. I get the point of this google lock on factory reset, but it's just bricked a new-ish J3 that was supposed to be sent to a user after the previous staff member left.
Now i have a shiny paperweight. (Half tempted to side load Lineage on it to see if that works) but i'm trying to track down the official ROM
In my case it's a Samsung Galaxy J3 - J3Y17lte / J3 SM-J330FN
Click to expand...
Click to collapse
Can't help without specifics.
As mentioned above more info such as firmware build is required. So screenshots of download mode and recovery mode if possible.
Nothing unofficial can be flashed until FRP is removed.