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Guys,
If you own a Dual sim India version then you must have observed (if not then look at it now) that texts are not being rendered correctly in many downloaded / native applications. e.g. Play Newsstand, Flipboard or native Email App.
I have attached a sample from Flipboard for your reference.
I just spoke to Motorola support team in India on 18001022344 and conveyed that I am representing a set of users. They promised me that they are tagging it as Priority 1 Item and gave me a reference number.
What I want you all to do is take a screen with this error and send that to "[email protected]" put Subject line as "TEXT RENDERING ERROR".
Remember, priority goes up with each mail. You send the mail and I will ensure that I have an update from them.
I am pasting a poll option to track the numbers 1) No bug observed 2) Yes, bug exists & email sent to the ID provided
2
Sent from my XT1033 using Tapatalk
2
Sent from my XT1033 using Tapatalk
2, same here!!
Received a reply to the email.
Customer Reference number:140228-017966
Dear Abhijeet,
Thank you for contacting Motorola.
I sincerely apologize for the inconvenience,May i know this is happening with only single application,Have you updated your device to kitkat
Please check with same application in another device.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 18001022344 to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 9:00am and 7pm Monday to Sunday.
Kind regards,
Motorola Mobility India Ltd.
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AbhijeetNagawade said:
Received a reply to the email.
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They did not reply to me!
Anyway what did you replied them?
We need to have this issue on Motorola forums
Sent from my XT1033 using Tapatalk
Let me call up them once again. Give me your reference numbers.
Sent from my XT1033 using XDA Premium 4 mobile app
Mail sent.
Sent from my XT1033 using Tapatalk
Sudhir22yadav said:
View attachment 2614052
Sent from my XT1033 using Tapatalk
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Looks like they have taken a note of our mails.
@ankur.walia, @intel3000. Can you guys please paste your screens from Gmail, Flipboard, Play Nes etc?
kozaks said:
@ankur.walia, @intel3000. Can you guys please paste your screens from Gmail, Flipboard, Play Nes etc?
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hey, sorry..i observed carefully and found those bugs, (lil rainbow colored lines in the letters).but i have already voted for 'no bug found'.
now what to do?
kozaks said:
@intel3000. Can you guys please paste your screens from Gmail, Flipboard, Play Nes etc?
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Sorry Bro, I havent install kitkat yet on my cell,but i saw that bug on one of my collegues cell so i will try to getthe screenshot ( after listining to all these bugs )
4.4.2 killed this bug. Confirmed
Hi to all friends,
My HUAWEI NXT-AL10 synchronizes with my Outlook contacts (HiSuite or CSV file through Gmail). On the HUAWEI NXT-AL10, the notes field in Contacts seems to have a size limitation, and will only show ~1,000 characters, truncating any information beyond that and preventing me from editing or adding information via the handset. This is annoying as many of my contact records contain far more than 1,000 characters of information in the notes field.
Does anyone know if there is a way of removing the size limitation even via root?
I have try lot of 3rd party application but the problem persist.
For me the editing works... It just doesn't show the full notes, but it's all there when you click edit, also gets synced back into Google Contacts. I'm still on C636B180.
Sent from my HUAWEI NXT-L29 using Tapatalk
Hi nomad4ever,
For me edit not working that's why I am asking for someone to help find the appropriate file to edit!
Did you ever find a solution? I have the same problem again, just worse after the Nougat Update.
Whenever I edit on the device (tried Huawei Contacts app & Google Nougat Contacts app), the long Notes field gets truncated.
When I edit in the browser www.google.com/contacts, I can edit, it sticks there, but still doesn't get synced back to the device... On the device it looks truncated, even though in the cloud it's there.... Frustrating!
It seems to be an Huawei restriction. My friend with a Mate 9 has a similar problem.
Sent from my HUAWEI NXT-L29 using Tapatalk
Hi,
Unfortunately, there are not any solution.... And i search a lot. As you have already wrote, it's about Huawei restrictions. Other phone brands i.e ASUS has no such restrictions!
Any idea how to report that problem to Huawei... It might be a long shot, but who knows...
Sent from my HUAWEI NXT-L29 using Tapatalk
Would sometlike like this here help maybe (substitute Huawei Dialer and Contact DB):
https://forum.xda-developers.com/showthread.php?t=3406748
Since I'm not rooted I can't try.
Sent from my HUAWEI NXT-L29 using Tapatalk
Hmmmm... I might change my phone soon... Anyone having a recommendation about a phone that doesn't have the above problem?
Sent from my HUAWEI NXT-L29 using Tapatalk
I have just upgraded to a new Sony XA1 Ultra / Nougat Android V7 from Sony Z Ultra / KK V5 and this issue appears on my phone.
You can view the contact moved over, but can't edit it without loosing some of the note, and you are LIMITED IN THE SIZE OF THE NOTE as opposed to previously. Must be a basic Android Nougat issue.
I have seen on another forum that "Contact Editor" app can solve the problem and so far it seems to work on my phone with Nougat. Hopefully Google will fix their contact editor.
Doesn't work on the Huawei Mate 8 with the later (Nougat) firmwares...
Sent from my HUAWEI NXT-L29 using Tapatalk
Hey guys,
My default launcher and my default sms app keep switching back to default on its own. Sometimes when I reboot or when I pair a new Bluetooth device.
Not sure why, and I keep switching it back. Anyone else experiencing this? Is there a way to fix it?
I've switched me default sms app probably a few hundred times since getting my new phone and seems like every time I get a text message I'm like WTF where is it? Lol
Yes this has been discussed before. There's a bug that seems to reset the defaults when you use Bluetooth.
I'm using the stock launcher so can't really comment in detail.
Sent from my MHA-L29 using XDA Labs
Can you link the other thread discussing this issue?
Sorry I do not recall, you'll have to try the search function.
Sent from my MHA-L29 using XDA Labs
With the Mate 9, I have the same issue of my default sms app being switched back to factory sms. I also see it having correlation to using ultra battery mode, meaning that I discover the switch only after returning from ultra battery. I called Huawei, great staff btw, but they were unable to resolve the issue. Told me to use phone manager more to clear cache and optimize the device. Neither of those actions have resolved the switch. I'll stop using ultra battery and see if anything else triggers it.
I found that reboot and adding or removing a paired Bluetooth device will trigger it as well.
Hi.
You can try:
Settings -> write on the top search bar: "default" -> Default apps -> Settings for default apps (or some thing like this, I'm spanish) -> Launcher
and change value there.
straycat said:
Hi.
You can try:
Settings -> write on the top search bar: "default" -> Default apps -> Settings for default apps (or some thing like this, I'm spanish) -> Launcher
and change value there.
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This won't help...this is a bug in Chinese version ROM....I've both Chinese Mate 9 and International Mate 9....the international one don't have this issue....
The launcher will reset to default one, if mate 9 successfully connected to a bluetooth device when you are not in launcher screen.....
Nobody seems care about this bug...but this bugs is very annoying....If there is any huawei engineer looking in this forum I've made a video for you to check it out.....
youtu.be/lKXGaa9czlQ
eddieywlee said:
Nobody seems care about this bug...but this bugs is very annoying....If there is any huawei engineer looking in this forum I've made a video for you to check it out.
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You'd be better off contacting Huawei support directly.
Sent from my MHA-L29 using XDA Labs
Governa said:
You'd be better off contacting Huawei support directly.
Sent from my MHA-L29 using XDA Labs
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Actually I've try every method to contact the so-call customer support in huawei, but just no reply....I try to use the hicare apps to contact them since i am chinese i can write it in chinese and they told me there is some problem in their system and ask me to contact a phone number which is a free phone call in china....I am not in china, so i cannot dial that number....Then I try to go to huawei's website and ask the online customer service there....I even made a video for them.....and told them there is many issue in xda....however....they reply me....1. they cannot connect to the internet(indeed they receive my video,since i can send attachment in the online customer service session)......2. they will pass to somebody who will reply me in 48 hours... and 48hours passed....nobody contact me....I leave my phone number and email address to them...I even told them if there is problem in using long distance call, just send me email with a phone number i can call them back.....but no reply at all.....Besides complain in the website there is nothing i can do really....
eddieywlee said:
they told me there is some problem in their system and ask me to contact a phone number which is a free phone call in china....I am not in china, so i cannot dial that number....
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Have you tried calling local support? Where are you based at the moment?
Sent from my MHA-L29 using XDA Labs
Governa said:
Have you tried calling local support? Where are you based at the moment?
Sent from my MHA-L29 using XDA Labs
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I am in Hong Kong. Of course i cannot contact local support, it's a chinese firmware mate 9, the hong kong dealer will not take care this.....(Hong Kong use international firmware).....
I have likewise noticed the launcher switch back to the default one occasionally, and searching google led me here. I bought a Huawei Mate 10 Pro in Bangkok, Thailand last month. I love the phone, but this suddenly switching back to the default without notice was concerning, esp. after reading the news that all U.S. Intelligence agencies issued a warning to all Americans to not use Huawei products due to their possibly being monitored/tracked by the Chinese government and military. Glad to hear the international version rom doesn't have this glitch. It makes me feel it's a genuine glitch in the rom rather than something malicious? sigh... Fantastic phone though, best Android phone I've owned to date. It's a shame they killed the deal with AT&T to bring it enmasse here. Way better than iPhone X or Galaxy S9 in my opinion.
This case happened on my phone (Huawei Honor V8 with emui 8.0) . After system reboot, the third-part SMS app which I set to default Messaging app will lose messaging permission sometimes. I have to check carefully every time I rebooted my phone as I can't sovled it.
The stock gallery app has a heart shaped icon you can select to create a folder of your favorite pictures. Recently and seemingly randomly, my entire favorites folder disappears and all selected photos become unselected. So far, it has happened twice this week.
Anyone else try this yet? Does it work for you?
PuffDaddy_d said:
The stock gallery app has a heart shaped icon you can select to create a folder of your favorite pictures. Recently and seemingly randomly, my entire favorites folder disappears and all selected photos become unselected. So far, it has happened twice this week.
Anyone else try this yet? Does it work for you?
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Yes I have had this issue and its very annoying. I lost all my marked photos and have to search them all again in the gallery. Not sure if this is a bug in EMUI 4.1 because I haven't upgraded yet to EMUI5. If it's still there in EMUI5 then Huawei is yet to address it.
bala1701 said:
Yes I have had this issue and its very annoying. I lost all my marked photos and have to search them all again in the gallery. Not sure if this is a bug in EMUI 4.1 because I haven't upgraded yet to EMUI5. If it's still there in EMUI5 then Huawei is yet to address it.
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I have version 5. I have no idea what it's causing this issue though.
So do I, I don't know what's causing it
PuffDaddy_d said:
I have version 5. I have no idea what it's causing this issue though.
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Do you have any other media app?
adriansticoid said:
Do you have any other media app?
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Google photos and Adobe Lightroom for editing. I'll try using various features one at a time to isolate the issue.
PuffDaddy_d said:
Google photos and Adobe Lightroom for editing. I'll try using various features one at a time to isolate the issue.
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Update us man.
Sent from my Honor 8 using XDA Labs
adriansticoid said:
Update us man.
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Well bro , i wonder how he is doing. Even i do need a update from him now:highfive:
This is so frustrating! I tried the following and nothing happened:
- Editing a favorite photo using the stock editor
- Editing a favorite photo issuing Lightroom
- Sharing a favorite photo via sms
- Sharing a favorite photo via Facebook
- Viewing a favorite photo via Google Photos
- Restarting the phone
Since none of that caused the favorites folder to disappear, I moved on with my life and over the next few hours, I did the following:
- Phone calls
- Browsed the web
- Sent text messages
- Played music over Bluetooth
Just as I had nearly forgotten about this issue, I decided to check one more time and now the favorites folder is gone again! I have no idea what caused it but it's now the third time in the past 2 weeks. I only recently started using that feature but it doesn't seem to last for more than a few days for me.
Anyone else have any feedback?
PuffDaddy_d said:
This is so frustrating! I tried the following and nothing happened:
- Editing a favorite photo using the stock editor
- Editing a favorite photo issuing Lightroom
- Sharing a favorite photo via sms
- Sharing a favorite photo via Facebook
- Viewing a favorite photo via Google Photos
- Restarting the phone
Since none of that caused the favorites folder to disappear, I moved on with my life and over the next few hours, I did the following:
- Phone calls
- Browsed the web
- Sent text messages
- Played music over Bluetooth
Just as I had nearly forgotten about this issue, I decided to check one more time and now the favorites folder is gone again! I have no idea what caused it but it's now the third time in the past 2 weeks. I only recently started using that feature but it doesn't seem to last for more than a few days for me.
Anyone else have any feedback?
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How many photos do u have in favourite folder ?
For this experiment, only 5. But I've had as many as 20 before.
PuffDaddy_d said:
For this experiment, only 5. But I've had as many as 20 before.
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U figured out the culprit?
Approximately how much time passes from you marking a photo to when you notice the folder missing and pics unmarked?
Sent from my Honor 8 using XDA Labs
marv_in_lbc said:
Approximately how much time passes from you marking a photo to when you notice the folder missing and pics unmarked?
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2-3 days, I'm on day 2 now... Fingers crossed
After seeing this post earlier, I marked some pics as favorite. I see the Favorite folder, and I'll see if that happens with me.
I'm on an L14
Sent from my Honor 8 using XDA Labs
marv_in_lbc said:
After seeing this post earlier, I marked some pics as favorite. I see the Favorite folder, and I'll see if that happens with me.
I'm on an L14
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Any report?
Mine has suddenly lasted a whole week without deleting itself. Not sure how or why though...
I marked 5 pics back when I first replied a few days ago and the Favorites folder is still in my gallery showing all of the marked pics.
Sent from my Honor 8 using XDA Labs
Mine too .. the photos still exist there . I had a backup before doing this
Honor needs to fix this
Luckily I never used this feature.
Sent from my Honor 8 using XDA Labs
Hi,
I bought a P20 few days ago and it's perfect except for.... it dos not read QR/Bar code in Banks apps... I posted it in some Facebook groups and other people expressed the same problem... pls, someone know what happens?
I have this issue in google pay app. Camera doesnt recognise bar codes when scanning loyality cards.
But no one confirmed me this issue till now. Thanks. This is the next thing arter VLC, Asphalt that doesnt work in huawei phones
And i checked on my friends huawei p20 lite that hers phone recognise barcodes.
What rom do you have?
I'm using the original EMUI 8.1.0 (EML-L29 8.1.0.130(C605).
It's a big inconvenient... once every time that i need to pay something i need to type all the barcode
I heard that Huawei will sell smartphones here in Brazil on the next quarter... here we use a lot this barcode function inside bank's apps... so, i thing that it need to be fixed fast...
Tks for your attention my friend.
g_oral said:
I have this issue in google pay app. Camera doesnt recognise bar codes when scanning loyality cards.
But no one confirmed me this issue till now. Thanks. This is the next thing arter VLC, Asphalt that doesnt work in huawei phones
And i checked on my friends huawei p20 lite that hers phone recognise barcodes.
What rom do you have?
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