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Hi There,
I am facing a very major issue with my Motorola Moto G recently (May not be Device Specific though): The WiFi & Mobile Network of my phone are getting turned on automatically. Every time I deactivate both, but get activated again & again even after repetitive deactivation. Even though the mobile data status is showing “Off”, it still gets activated in the background. This not only is draining away my battery but also causing a loss in my mobile currency balance, because the mobile data is consuming bandwidth. I believe this is a Virus or Malware Attack.
I installed CM Mobile Security antivirus as well as Avast Mobile Security which I believe are 2 of the most popular antivirus programs in Google Play store. CM Mobile Security detected a virus or threat called "Towelroot". When it removed or quarantined it, the issue got fixed at that point of time. But when I booted my phone to recovery, for some reason (Even though I selected "Normal Power-up"), I started facing this issue again. This time I scanned my phone again with both the Antivirus programs, but neither of the 2 have fixed the issue. So the virus called "Towelroot" may or may not be the culprit. I was wondering if the virus that was previously quarantined by CM Mobile Security has somehow got access to my Phone again, but when I checked the quarantine, I found that it was still present in the quarantine. I searched a lot in internet, as to how to fix this issue. But I didn't get any solution. Currently I have put my phone on "Flight Mode" to avoid getting my mobile balance cut unnecessarily.
I am totally helpless now. Please please help me addressing this issue, as it's a very major issue.
Any help from anyone will be highly appreciated.
Thanks in advance.
Have you tried to reset the phone ?
Wipe system/data/cache, that should help. If that does not help, then you're facing another issue.
NOTE: If you're going to wipe it, you're gonna all things on your phone(sms, contacts, apps, images on phone internal memory etc). Your SD card will not be touched.
Sent from my GT-S5360 using XDA Free mobile app
Ya I have already tried that. I also did a complete factory reset, like as I already mentioned. Initially after doing the factory reset it worked, but after some time the same issue started showing up.. ..
And may i know what "Another Issue" are you talking about? Is it a virus or a trojan ?? If so just to let you know I have scanned my device with almost all the top AV programs, but none has detected any vulnerabilities or threats.
Please reply.
Check here.
By the looks of it, it is a trojan that happens by rooting ? (May be bs, since it can be from anything and just give it permission)
EDIT: Try to re-install the rom(just follow instructions here http://forum.xda-developers.com/showthread.php?t=2854688 ). Since the problem lies in your linux(android) code this should work
Sent from my GT-S5360
I believe towelroot is actually program used here on xda. Check forums. Sounds like your experiancing carriers ability to flex their powers over your phone. If you have root and have root Explorer or file Explorer take a look into your files on device that are normally hidden from you. When you do restore only temporarily erases situation. They will be right back in your phone creating blocks to further prevent you from getting root. Most carriers are fixed with Google now and have little implant bugs in about 80 % of your apps. When you do something they don't like which could possibly give you opportunity to hack and Redbone or block them they quickly attempt to closer all of your avenues. I've been balding then forever. Seems like I am at a stalemate with them but they have about 6 gigs worth of junk (security) on my phone that prevents me from even song some of the basic stuff. I delete it and it's back in about 1 second. Heres link. . Towel root by respectable developer.
http://forum.xda-developers.com/sitesearch.php?q=towelroot
MasterBrick SCH-I545, XdA mobile app...
Hi, i am facing a similar issue with moto g. During the day it's connected on wifi so there is no issue but during night I turn off wifi and mobile data. When I check my phone in the morning, mobile data is on and data/bandwidth has been consumed from my account. This has been happening since past few days now. Have tried resetting the phone, but that also doesn't help.
Hi, did you find any fix.... same issue here. please help me. Thank you...
Hi, did you find any fix.... same issue here. please help me. Thank you...
Yes, I found a solution for this issue you just download addon didector app it work many smart phones
rahi444 said:
Hi, did you find any fix.... same issue here. please help me. Thank you...
Click to expand...
Click to collapse
Your system could be compromised but probably more likely a rogue app or pup (potentially unwanted program). You can use an antivrus with the PUP set to ON or try an app like permission dog ref
https://www.cnet.com/au/how-to/how-to-check-your-android-device-for-rogue-apps/
Hello,
I'm trying to get an Alcatel Idol X (One Touch 6040D, no custom roms or modifications) out of a crash loop, but have been unsuccessful so far. The trouble started when the phone wanted to download and install text-to-speech voice data ("Female for English"). At some point this download/install crashes, causing the phone to reboot. When rebooting the phone hangs on the Alcatel screen with white background. I have to power it off then on again. Then it boots and starts the download/installation again, causing it to crash seconds after.
I've tried the following to no avail:
Clear cache partition from recovery menu.
Force stopping "Download Manager" and clearing cache & data. I have to be very quick to do this, otherwise the phone reboots. Unfortunately clicking the clear buttons has no effect. The used disk space stays the same (80.00KB data, 12.00KB cache). The phone will not reboot at this point, but many apps (Google Play, Settings,...) and processes are crashing repeatedly (android.process.acore, android.process.media and com.google.process.gapps). Eventually, so much has stopped working that the phone reboots.
There's a thread, I found almost a month ago on Androidcentral, about this very same problem. But what worked for the thread starter and other people, i.e. the clearing of cache and data of the "Download Manager" doesn't work for me. Probably because the cache/data clearing is not actually executed. So that might be something to look into further. See point two above. My replies in that thread haven't been responded too, unfortunately.
I'm aware that the cleanest solution is probably a factory reset from the recovery menu. However that would mean data loss of photos and app data, that haven't been backed up. My main goal is to get the phone into a state that a recovery/syncing of that data can be done. After, I don't mind doing a factory reset.
Any help is greatly appreciated!
Kind regards,
eXistenZ_69
eXistenZ_69 said:
Hello,
I'm trying to get an Alcatel Idol X (One Touch 6040D, no custom roms or modifications) out of a crash loop, but have been unsuccessful so far. The trouble started when the phone wanted to download and install text-to-speech voice data ("Female for English"). At some point this download/install crashes, causing the phone to reboot. When rebooting the phone hangs on the Alcatel screen with white background. I have to power it off then on again. Then it boots and starts the download/installation again, causing it to crash seconds after.
I've tried the following to no avail:
Clear cache partition from recovery menu.
Force stopping "Download Manager" and clearing cache & data. I have to be very quick to do this, otherwise the phone reboots. Unfortunately clicking the clear buttons has no effect. The used disk space stays the same (80.00KB data, 12.00KB cache). The phone will not reboot at this point, but many apps (Google Play, Settings,...) and processes are crashing repeatedly (android.process.acore, android.process.media and com.google.process.gapps). Eventually, so much has stopped working that the phone reboots.
There's a thread, I found almost a month ago on Androidcentral, about this very same problem. But what worked for the thread starter and other people, i.e. the clearing of cache and data of the "Download Manager" doesn't work for me. Probably because the cache/data clearing is not actually executed. So that might be something to look into further. See point two above. My replies in that thread haven't been responded too, unfortunately.
I'm aware that the cleanest solution is probably a factory reset from the recovery menu. However that would mean data loss of photos and app data, that haven't been backed up. My main goal is to get the phone into a state that a recovery/syncing of that data can be done. After, I don't mind doing a factory reset.
Any help is greatly appreciated!
Kind regards,
eXistenZ_69
Click to expand...
Click to collapse
Hello and thank you for using XDA Assist.
I'm sorry to hear about your trouble. There is no forum specifically for the Alcatel Idol X but you may want to ask your question with all relevant details in the friendly general Android Q&A, Help & Troubleshooting forum at http://forum.xda-developers.com/android/help. That's a good place to start where members familiar with your device might be able to advise you. One thing you could try would be temporarily remove the SIM and stay away from your usual WIFI hotspots, then try booting the phone. There is small chance that it would cause the Download Manager to give up and quit in an orderly fashion, but I'm merely guessing. Since your device is not widely used, please be patient and give the experts in the Q&Q forum plenty of time to respond.
Good luck!
Hello Mike,
thanks for your reply. The trouble I'm having seems not specific to the Alcatel Idol X. In the thread on Androidcentral, people with Samsung and LG devices experienced the same crash loop.
Removing the sim and disabling Wifi had no effect on the problem. Curiously enough I'm not able to enable Wifi again.
How do I proceed with asking the question in General Android Q&A? Do I just create a new thread and copy/paste the content of my initial post? Or does a moderator have to move the thread?
Kind regards,
eXistenZ_69
eXistenZ_69 said:
Hello Mike,
thanks for your reply. The trouble I'm having seems not specific to the Alcatel Idol X. In the thread on Androidcentral, people with Samsung and LG devices experienced the same crash loop.
Removing the sim and disabling Wifi had no effect on the problem. Curiously enough I'm not able to enable Wifi again.
How do I proceed with asking the question in General Android Q&A? Do I just create a new thread and copy/paste the content of my initial post? Or does a moderator have to move the thread?
Kind regards,
eXistenZ_69
Click to expand...
Click to collapse
The easiest way would be for you to create a new thread with all the information that the members there will need to come up with suggestions for you. For future reference: if you want to make sure your data can be easily recovered or transferred from one device to another, consider using the Google sync option (generally found in Settings as "Backup and Reset" or some similar name) that allows you, for example, to recover most apps and data after a factory reset. Someone in the Q&A Forum is bound to have some ideas for you.
Once again, good luck!
Thanks again, Mike. New thread created here.
I will definitely be more vigilant about syncing and backuping!
Cheers,
eXistenZ_69
Hello,
Some days ago muy phone was infected with some type of malware. I get this malware through whatsapp.
What I did is a factory reset of my smartphone (Motorola moto g 3 gen). I am pretty sure that this malware is still in my phone, let me explain:
After this factory reset I re-booted muy phone. When I tried to navigate using chrome, suddenly a tab appeared with the symbol of google telling me that I was infected and I have to press a button (with a count down). I did not do it, but this is one of the reasons that make me think that the virus is still in my phone.
The second reason is my phone is consuming data all the time, even if I am doing nothing with it. I have tested this comparing the consume of this phone with another moto g (1 gen). The infected one never stops consuming data, more than 1 MB every 15 min. (more por less) doing nothing with it.
Then, my question is: what can I do to remove this malware from my phone?
I have just bought it, so I will appreciate any solution that involves to do not unlock the bootloader, because I do not want to lose the guarantee.
Thanks in advance.
[email protected] said:
Hello,
Some days ago muy phone was infected with some type of malware. I get this malware through whatsapp.
What I did is a factory reset of my smartphone (Motorola moto g 3 gen). I am pretty sure that this malware is still in my phone, let me explain:
After this factory reset I re-booted muy phone. When I tried to navigate using chrome, suddenly a tab appeared with the symbol of google telling me that I was infected and I have to press a button (with a count down). I did not do it, but this is one of the reasons that make me think that the virus is still in my phone.
The second reason is my phone is consuming data all the time, even if I am doing nothing with it. I have tested this comparing the consume of this phone with another moto g (1 gen). The infected one never stops consuming data, more than 1 MB every 15 min. (more por less) doing nothing with it.
Then, my question is: what can I do to remove this malware from my phone?
I have just bought it, so I will appreciate any solution that involves to do not unlock the bootloader, because I do not want to lose the guarantee.
Thanks in advance.
Click to expand...
Click to collapse
Download the stock firmware of your phone from Google, install the necessary drivers and tools and flash stock firmware. You'll lose all your data so make sure you move all your Pictures/Songs/Videos to external storage. And also search Google how to make IMEI backup because you might lose your IMEI.
Google Now
Thanks for the answer.
After keep looking, I found that the strain malwee that was consuming my data was Google Now. After disable it, the data consumtion has become normal.
Despite of this, the message appeeed again on Google chrome when I was trying to connect to a particular web page. The message appear only un this web page.
I do not know if my chrome is infected or it it is some malicious javascript in the mentioned web, but to be sure I am going to follow your adviceand reflash the factoey ROM. I hope to be able to do it without lose the guarantee.
Thanks.
[email protected] said:
Thanks for the answer.
After keep looking, I found that the strain malwee that was consuming my data was Google Now. After disable it, the data consumtion has become normal.
Despite of this, the message appeeed again on Google chrome when I was trying to connect to a particular web page. The message appear only un this web page.
I do not know if my chrome is infected or it it is some malicious javascript in the mentioned web, but to be sure I am going to follow your adviceand reflash the factoey ROM. I hope to be able to do it without lose the guarantee.
Thanks.
Click to expand...
Click to collapse
Don't worry, flashing stock ROMs shouldn't lose warranty. Also, you should try to scan with apps like Malwarebytes. Its a long shot if the Malware managed to persist after a factory reset, but it's worth a shot.
sujoyspeedex said:
Download the stock firmware of your phone from Google, install the necessary drivers and tools and flash stock firmware. You'll lose all your data so make sure you move all your Pictures/Songs/Videos to external storage. And also search Google how to make IMEI backup because you might lose your IMEI.
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Click to collapse
+1
jp149 said:
+1
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Please hit thanks if you benefit from the post.
So I have a problem with my phone, every now and then It would freeze forcing me to restart the phone. I thought it had something to do with the phone's age as I have been using it for almost two years now. My second thought was a third party app I've downloaded from the past. I've done some research and found similar cases as mine. I've tried clearing the caches in the start up but it displayed a message like this “e:failed to find /misc partition” I read some post from a forum saying it had problems with hardware or some apps weren't compatible with the OS* (operating system)* Before all this happened a message pop up on my phone's screen this was about 2 days ago when I force restart my phone (due to freezing) I forgot what the message was but It was basically asking if I had installed a different OS or an app disturbing the OS. I'm not exactly sure what the full message was but I pressed cancel. I'm afraid I might damage the phone permanently so I try to avoid certain step by step instruction how to fix it. I'm also considering virus as a cause but I doubt I have virus.
*P.S I'm not sure if someone already posted a similar case on this forum. Also this is my first post
Edit: The phone would freeze but the audio is still working fine
Hi, I have a samsung galaxy tab s2 the 9.7 inches one, but lately some apps have been crashing or having errors, chrome for example throws that snap somethjng wrong, perfect viewer sometimes gets stuck on an image and I cant chnge it, but all menus work, several apps keep crashing as well.
I have it with official firmware, never touched it, its rooted with magisk since before the problems started, apps that use root are file explorer, vanced manger and an app to disable some samsung bloatware.
I dont know how to troubleshoot android, on pc I would check memory and hdds, but theres nothing lkke that kn android that I could find.
I think it could be memory or storage, but everything Ive downloaded or copied/moved hasnt have any problems or errors. Or something is corrupted in the system, or I dont know what else or how to check.
What would you recommend to fix it? Hopefully starting with less drastic, as in less data loss, factory reset, flashing an original rom or somethjng.
The device is aSamsung galaxy tab s2 9.7 with android 7 with lean launcher.
All help is appreciated.
I believe this were an common issue for Android 7 and below !
and you have an old device and android which I believe it's no longer supported by the most of developers.
try to flash any custome roms & kernels if available.
If apps are randomly crashing then the reason might be it's caused by an update of Google's tool called Android System WebView.
Abdullah.Csit said:
I believe this were an common issue for Android 7 and below !
and you have an old device and android which I believe it's no longer supported by the most of developers.
try to flash any custome roms & kernels if available.
Click to expand...
Click to collapse
But it hasnt happened before until now, what would it fix using a custom rom instead of the original?
jwoegerbauer said:
If apps are randomly crashing then the reason might be it's caused by an update of Google's tool called Android System WebView.
Click to expand...
Click to collapse
I had that problem with my phone, my tablet never got that update.
Thanks
Clear system cache...
Wiped dalvik and system cache, but still having the same problems.
Thanks
totopesce said:
Wiped dalvik and system cache, but still having the same problems.
Thanks
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Click to collapse
Try using the stock launcher.
See what apks are running and cached right when this happens is it may give you a clue.
I would completely backup all critical data now.
Android is normally very stable.
Scan with Malwarebytes. If you can't find the root cause, suspect a virus, rootkit etc.
This is rare but can happen.
Karma Firewall can help you to see what's accessing what and how often. It uses almost no battery or resources, freeware, adfree, a near perfect little app.
Cant remove lean launcher it gets stuck in android is starting and it doesnt let me change to stock, installed nova just to check if it was lean and still the same problems.
Installed malwarebytes, had to run the scan several times cause it kept crashing, it completed and it didnt find anything.
Installed karma firewall and will see if I find anything.
Thanks
totopesce said:
Cant remove lean launcher it gets stuck in android is starting and it doesnt let me change to stock, installed nova just to check if it was lean and still the same problems.
Installed malwarebytes, had to run the scan several times cause it kept crashing, it completed and it didnt find anything.
Installed karma firewall and will see if I find anything.
Thanks
Click to expand...
Click to collapse
Figure out how to get the stock launcher back.
Any 3rd party app you can't uninstall is already malware. Check Device Administrators to see if it's registered there. Nova is no saint either.
If you can't resolve it error on the side of caution that it is malware and nuke it. Sometimes you never find out which one it was... getting rid of it is all that matters.
Sorry, what I meant was that after uninstalling it it got stuck in androiid is starting, somehow I lost the stock launcher, so it got stuck with no launcher. Found the launcher that came stock, installed it and uninstalled the other 2.
Apps are still crashing, I deleted all apps that I dont really use.
totopesce said:
Sorry, what I meant was that after uninstalling it it got stuck in androiid is starting, somehow I lost the stock launcher, so it got stuck with no launcher. Found the launcher that came stock, installed it and uninstalled the other 2.
Apps are still crashing, I deleted all apps that I dont really use.
Click to expand...
Click to collapse
Lol, that can crash it for sure.
See if you can find a common apk between the effected apps. Any recent system app updates?
New or uninstalled apps?
A system apk may have gotten corrupted.
Android is pretty good compared to Windows when uninstalling apps but occasionally a poorly designed app will screw it up.
It's just about factory reset time or your equivalent.
If it an old load that's probably best anyway.
I haven't reloaded in almost a year but I'm ready to go at any time.
Takes me about 2 hours to get it back within 99%. All the data I need for a full restore is on my SD card otherwise it would an additional 6-8 hours to restore the SD card data as well.
If you don't have a complete reload plan that saves all your critical data no matter what, implement one now before you get burnt.
Those stories are too common here
Dont remember when it started, cause at first it was one app from a github that was having problems, then yesterday magisk started and when I got that working it all when to hell.
The app that I use most has a backup/restore file that I saved on my sd, what do you use to backup/restore?
I would think that some backup solution could bring the problem back or am I mistaken, like if you fully restore something corrupted it should still be corrupted?
A factory reset could be corrupted as well? I mean after a factory reset, assuming its software, could it still have the same problems?
Though I dont really have any critical data on the tablet its mostly for browsing, youtube and reading comics. Still its a bother to re configure everything xD. IIRC I think its only been factory reset once.
Thanks.
It's unlikely the factory reload image is corrupted.
The current one your using likely is.
Other than apps that allow you to back them up like Poweramp or perhaps bookmarks, most app data I would write off just in case that was connected to the current issues.
None of my database is on internal memory except DCIM and downloads (both I back it up at least monthly). Critical apps like Poweramp are backed up on the SD card as export backup files.
The Poweramp setup would literally take a week to recreate. Most apps you can throw together rather easily.
All the SD card data is then again backed up at least twice to other separate drives.
I will try Samsung Smart Switch to restore home settings and see how it does on the next reset.
If you issues are of unknown origins being conservative about what you allow on the new load could save you more time in the long run.
If you unintentionally import corrupted data you'll end up doing it over again.
Or do so if the reload time isn't that great and is an easy write off for you.
Fun times... especially if the reload doesn't fix it
Did a factory reset and problem solved, took me less time than I thought to get my most used apps ready to go.
Thanks for the help.
totopesce said:
Did a factory reset and problem solved, took me less time than I thought to get my most used apps ready to go.
Thanks for the help.
Click to expand...
Click to collapse
Yay! Success!
And a minty fresh OS load.
Load apps and especially updates over time to see if one these were the cause.
Forced reloads are rare but they happen usually caused by a rogue app screwing up boot or a malware infection. Otherwise you can usually track down the root cause which is preferable to avoid it from happening again.
Lazy techs misuse factory reset a lot
Will do that, install apps just as I need them and try not to instal a bunch at once.
I had a problem with an sd card and sent it to samsung, they did just that factory reset it and gave it back with the same problem, and they dont even let you know so you can back your stuff up, just lucky it was fairly new at the time and I had the sd card with me.
totopesce said:
Will do that, install apps just as I need them and try not to instal a bunch at once.
I had a problem with an sd card and sent it to samsung, they did just that factory reset it and gave it back with the same problem, and they dont even let you know so you can back your stuff up, just lucky it was fairly new at the time and I had the sd card with me.
Click to expand...
Click to collapse
Sammy tech support sucks.
I'm using the Lexar .5 tb V30 card, just format in phone and it's good to go. Zero issues for $64.
Been using it for over a year now. Play movies and music from it all the time from it flawlessly.
Been using Lexar flash cards for over 15 years and all cards are still functional. No failures or card related issues at all. I like that brand a lot.