Virgin Mobile Moto G phone keeps rebooting into recovery - Moto G 2015 Q&A, Help & Troubleshooting

My phone has TWRP installed, is rooted with Xposed installed. The Marshmallow update was accidentally started and now my phone keeps rebooting into TWRP recovery by itself.
Is there an easy way to just cancel the update process? Or if I must go through with it now, do I simply flash stock recovery and let the update proceed? And can I use the recovery.img file from a stock rom meant for Sprint even though I'm on Virgin Mobile?
Thanks.

Clear caches and reboot... than don't accept any OTA, ever.

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[solved] OTA update (176.44.1) fails w/ CWM or ends in bootloop w/ stock recovery

Hi guys,
I'm running my Moto G 16GB on Kitkat 4.4.2 system version 175.44.1.falcon_umts.Retail.en.DE. Today it offered to download and install the latest OTA update (called 176.44.1.en.DE). I started the download and tried to install it.
After downloading the update was placed in /cache. The file name was 'Blur_Version.175.44.1.falcon_umts.Retail.en.DE.zip', which surprised me. I was expecting something like 'Blur_Version.176.44.1.falcon_umts.Retail.en.DE.zip'.
When I tried to install it without removing root and without going back to stock recovery it ended with a signature error in CWM. Installing the untrusted zip manually didn't work as well - as expected.
Then I tried to follow advise from other threads and went back to stock recovery (extracted from a full install package 'Blur_Version.175.44.1.falcon_umts.Retail.en.DE' - 444MB) That seemed to work and the install of the OTA update went fine before getting stuck on the boot animation on the first boot. It sat there for 10 minutes before I rebooted and restored a CWM backup.
I'm running out of ideas. Some say it's sufficient to go back to stock recovery temporarily. Others say you need to go back to full stock.
I have to repeat that I'm rooted and that I've de-activated a few unused apps (mainly harmless google stuff (hangout, search, music and so on) and Motorola Assist, Migrate and 'Context Services') .
Are there further findings about what stops the OTA from succeeding?
Many thanks in advance,
Kleo2
Kleo2 said:
Hi guys,
I'm running my Moto G 16GB on Kitkat 4.4.2 system version 175.44.1.falcon_umts.Retail.en.DE. Today it offered to download and install the latest OTA update (called 176.44.1.en.DE). I started the download and tried to install it.
After downloading the update was placed in /cache. The file name was 'Blur_Version.175.44.1.falcon_umts.Retail.en.DE.zip', which surprised me. I was expecting something like 'Blur_Version.176.44.1.falcon_umts.Retail.en.DE.zip'.
When I tried to install it without removing root and without going back to stock recovery it ended with a signature error in CWM. Installing the untrusted zip manually didn't work as well - as expected.
Then I tried to follow advise from other threads and went back to stock recovery (extracted from a full install package 'Blur_Version.175.44.1.falcon_umts.Retail.en.DE' - 444MB) That seemed to work and the install of the OTA update went fine before getting stuck on the boot animation on the first boot. It sat there for 10 minutes before I rebooted and restored a CWM backup.
I'm running out of ideas. Some say it's sufficient to go back to stock recovery temporarily. Others say you need to go back to full stock.
I have to repeat that I'm rooted and that I've de-activated a few unused apps (mainly harmless google stuff (hangout, search, music and so on) and Motorola Assist, Migrate and 'Context Services') .
Are there further findings about what stops the OTA from succeeding?
Many thanks in advance,
Kleo2
Click to expand...
Click to collapse
If your phone is rooted or there is a CWM installed or there is any change in system files then ota will fail till you flash stock rom. You can't just bring back stock recovery. You have to "delete" root as well.
There is some info http://forum.xda-developers.com/showpost.php?p=47495650&postcount=6
I will post my case here, I had the same problem, I had CWM and root and when I rebooted to update I get installation failed and boot loop.
Then I just flashed stock recovery (only) rebooted and now I already have the update installed
CromoPT said:
I will post my case here, I had the same problem, I had CWM and root and when I rebooted to update I get installation failed and boot loop.
Then I just flashed stock recovery (only) rebooted and now I already have the update installed
Click to expand...
Click to collapse
Hi, thanks for your replies. Because of your report and others, who state the same (installing stock recovery only to get the update working) I was hoping to get around going back to full stock. It always takes a lot of time to configure the phone the way it was configured before essentially wiping.
Just to repeat what I did: when I try to install the OTA while CWM is installed there's just an error message in CWM, the update fails, but the phone is working normally afterwards. It's just not updated.
When I try with stock recovery the update process finishes without errors, but the phone get stuck during the boot animation.
Maybe there's a way to fix the boot loop?
Looking forward to any suggestions
Cheers, Kleo2
I tried again and found a way without going back to full stock.
1. flashed stock recovery from full 175.44.1 image
2. let the phone download the OTA and restart to install it
3. ota install in stock recovery went fine
4. reboot -> stuck on boot animation again
5. flashed CWM and wiped cache AND dalvik cache
6. next boot took longer than normal but got past the boot animation
7. android optimized/cached my apps and then started normally
8. version is now 176.44.1 and the phone seems to work normally (after 30 minutes of usage)
Hope that helps someone and that I won't have issues going forward because I did it this way.
Cheers, Kleo2
Kleo2 said:
I tried again and found a way without going back to full stock.
Click to expand...
Click to collapse
Thanks. :good: Did 1 to 3 and phone booted just fine (not stuck on boot animation)
My phone: No logo fix, root, Xposed Framework
After update root was still there, Xposed needed a new install
total noob
i would so much like to update my rooted moto g.. because of my card reader.
does anyone know a step-by-step-for-complete-noobs-post and could provide a link?
i'm just starting.. and so happy and proud that i got my phone rooted.. and that i got rid of this rebooting problem by erasing the cache.
but i'm already lost when i read "flashed stock recovery".. yeah i know: that much noob!
help would be much appreciated!
Papshmir
Papshmir said:
i would so much like to update my rooted moto g.. because of my card reader.
does anyone know a step-by-step-for-complete-noobs-post and could provide a link?
i'm just starting.. and so happy and proud that i got my phone rooted.. and that i got rid of this rebooting problem by erasing the cache.
but i'm already lost when i read "flashed stock recovery".. yeah i know: that much noob!
help would be much appreciated!
Papshmir
Click to expand...
Click to collapse
I UPDATED my rooted Kitkat Tesco version SUCCESFULLY! and still rooted.
What I did:
1. install Motorola Device Manager (RESTART computer and telephone)
2. downloaded MotoTool
3. Made a Nandroid backup in CMW, made a backup with MotoTool too. Just in case
And deactived (did not uninstall) my Xposed framework modules (if you dont have it, you dont need to)
I have some system apps disabled, but didnt re-activate it. (was too lazy haha)
4. downloaded the correct ROM from: http://sbf.droid-developers.org/phone.php?device=14 (Tesco UK 4.4.2)
5. unzipped the ROM and rename and overwrite the recovery.img to the exact name as in the MotoTool All In One 2.6\Data\KitKat\StockKitKatrecovery.img (Just for sure it's the same as my ROM, I dont know if all the ROMs have the same recovery sooo )
6. started MotoTool, unplug&replug device. Checked KitKat option in the program, did a connection check, it was okay. Did a NORMAL restart via progam. You have to grant permisson on your phone.
7. after reboot, rebooted the phone to FASTBOOT.
8. Checked Stock Fastboot in the program, it flashed succesfully. Then I went into recovery (1×down volume, then 1× up volume) checked if the recovery was working. It was working (android logo+ no command error message)
9. reboot (long press power button)
10. Updeted OTA, settings/inf./update.. blabla okay okay next next. Wait until it downloads (only 7.9 MB )
11. wait for the update to be done, then it reboots, then apps are being updated. Everything looks fine and working
+1 flash CMW or other recovery again.
Hope this helps! I was afraid to do it too. I'm not used to MotoTool and other Motorola stuff because I had a HTC Desire, it was much simplier with that. But no risk here either! Good luck!
So I am trying to put back my stock recovery so I can take the OTA, but after I flash the recovery and try to reboot to it, it says "No Command". I have reflashed TWRP and then the stock recovery again with the same result. The phone itself will boot fine, but I can't install the OTA as it gets an error part of the way into the install. Any ideas? I have the 1034.
EDIT: Well I remembered I did the H+ mod, so after reverting that the OTA flashed I had Faux Kernel before hand, but after reflashing it my wi-fi wont enable, any ideas?
Thanks!
Kleo2 said:
I tried again and found a way without going back to full stock.
1. flashed stock recovery from full 175.44.1 image
2. let the phone download the OTA and restart to install it
3. ota install in stock recovery went fine
4. reboot -> stuck on boot animation again
5. flashed CWM and wiped cache AND dalvik cache
6. next boot took longer than normal but got past the boot animation
7. android optimized/cached my apps and then started normally
8. version is now 176.44.1 and the phone seems to work normally (after 30 minutes of usage)
Hope that helps someone and that I won't have issues going forward because I did it this way.
Cheers, Kleo2
Click to expand...
Click to collapse
Thanks,
Wiping cache and dalvik cache did the trick for me. You saved my day
Please please help
I have the same problem. I've tried to update the new OTA and failed. After restoring full stock rom, the system simply doesn't boot!
I had Faux Kernel and GravityBox but I didn't revert anything. I thought that a full stock rom would clear all system settings.
This is my version of stock (Blur_Version.174.44.9.falcon_umts.Retail.en.GB) and I tried to flash it several times now. No success. I get stuck on the boot logo.
I tried to downgrade to 4.3 using version Blur_Version.14.71.8.falcon_umts.Retail.en.GB. I was able to boot and see the initial setup but I have no WIFI! I was trying to install 4.3 then try to update via OTA but OTA only works with WIFI so I'm stuck.
I also tried installing the 24th Feb nightly build of Cyanogen and the device also booted but with no WIFI.
I really don't know what to do! Please help me. I've tried other stock images out of despair but none with sucess.
Does anyone have a clue to what might be to problem and how to revert it?
Thank you
draco259 said:
So I am trying to put back my stock recovery so I can take the OTA, but after I flash the recovery and try to reboot to it, it says "No Command". I have reflashed TWRP and then the stock recovery again with the same result. The phone itself will boot fine, but I can't install the OTA as it gets an error part of the way into the install. Any ideas? I have the 1034.
EDIT: Well I remembered I did the H+ mod, so after reverting that the OTA flashed I had Faux Kernel before hand, but after reflashing it my wi-fi wont enable, any ideas?
Click to expand...
Click to collapse
Before flashing stock ROM try to clear/format all your partitions with a custom recovery!
Sent from my XT1032 using xda app-developers app
I installed the OTA update using the CWM recovery but not root, I changed the update-script to not give error during installation
Hui91 said:
I UPDATED my rooted Kitkat Tesco version SUCCESFULLY! and still rooted.
What I did:
1. install Motorola Device Manager (RESTART computer and telephone)
2. downloaded MotoTool
3. Made a Nandroid backup in CMW, made a backup with MotoTool too. Just in case
And deactived (did not uninstall) my Xposed framework modules (if you dont have it, you dont need to)
I have some system apps disabled, but didnt re-activate it. (was too lazy haha)
4. downloaded the correct ROM from: http://sbf.droid-developers.org/phone.php?device=14 (Tesco UK 4.4.2)
5. unzipped the ROM and rename and overwrite the recovery.img to the exact name as in the MotoTool All In One 2.6\Data\KitKat\StockKitKatrecovery.img (Just for sure it's the same as my ROM, I dont know if all the ROMs have the same recovery sooo )
6. started MotoTool, unplug&replug device. Checked KitKat option in the program, did a connection check, it was okay. Did a NORMAL restart via progam. You have to grant permisson on your phone.
7. after reboot, rebooted the phone to FASTBOOT.
8. Checked Stock Fastboot in the program, it flashed succesfully. Then I went into recovery (1×down volume, then 1× up volume) checked if the recovery was working. It was working (android logo+ no command error message)
9. reboot (long press power button)
10. Updeted OTA, settings/inf./update.. blabla okay okay next next. Wait until it downloads (only 7.9 MB )
11. wait for the update to be done, then it reboots, then apps are being updated. Everything looks fine and working
+1 flash CMW or other recovery again.
Hope this helps! I was afraid to do it too. I'm not used to MotoTool and other Motorola stuff because I had a HTC Desire, it was much simplier with that. But no risk here either! Good luck!
Click to expand...
Click to collapse
At part 8, I am getting an image of the android guy with his stomach open with a big red '!'. That's 'no command' right?
Any ideas? I have no idea what I am doing
Guys, a really easy way to update is:
1. Install Philz recovery - http://forum.xda-developers.com/showthread.php?t=2639583
2. Reboot and then download the OTA update when prompted - select Install when prompted
3. It will now reboot into Philz recovery, install the update and reboot
4. You'll see Android is Upgrading...
5. Re-boot back into recover and re-install faux kernel
I have just upgraded my XT1032 on 174.44.9 en GB (rooted + faux008) to 176.44.1 using this... worked like a dream! All I had to do was re-install faux kernel as that was overwritten by the OTA, but Root was in-tact...
i have root, twrp recovery and faux kernel, the problem is only faux kernel? Or I must remove all? (root recovery etc)

[SOLVED] Moto G 4.4.3 Update Puts Phone in Boot Loop?

I have a Moto G X1032 rooted with TWRP installed. I've been using the stock firmware for 4.4.2 without any issues for a while, but after June 6th's OTA update to 4.4.3, my phone has gotten stuck in a boot loop. It turns on and runs Android as usual, without any issues, for less than a minute and then shuts down. It then continues to boot back up and continue the process. The only way to stop the loop is to boot into the bootloader from TWRP and power off the phone from there. Luckily I have a backup to that reverts me back to 4.4.2, which successfully stops the loop. But after several attempts to update to 4.4.3, it has become quite clear that this boot loop is inevitable unless I stick with 4.4.2. I read an article that seems to address some conflict with rooted phones and 4.4.3, but I'm not quite sure what the conflict is. Can anyone explain to me why this boot loop is most likely happening, what I could do to fix it, or if it is even possible to have a rooted X1032 with 4.4.3 installed? Any help whatsoever would be greatly appreciated. Thank you.
Are you saying you tried to install the OTA with TWRP installed and not the stock recovery?
Just go into recovery clear all cache,kavik cache that should do
NerdNoob1210 said:
I have a Moto G X1032 rooted with TWRP installed. I've been using the stock firmware for 4.4.2 without any issues for a while, but after June 6th's OTA update to 4.4.3, my phone has gotten stuck in a boot loop. It turns on and runs Android as usual, without any issues, for less than a minute and then shuts down. It then continues to boot back up and continue the process. The only way to stop the loop is to boot into the bootloader from TWRP and power off the phone from there. Luckily I have a backup to that reverts me back to 4.4.2, which successfully stops the loop. But after several attempts to update to 4.4.3, it has become quite clear that this boot loop is inevitable unless I stick with 4.4.2. I read an article that seems to address some conflict with rooted phones and 4.4.3, but I'm not quite sure what the conflict is. Can anyone explain to me why this boot loop is most likely happening, what I could do to fix it, or if it is even possible to have a rooted X1032 with 4.4.3 installed? Any help whatsoever would be greatly appreciated. Thank you.
Click to expand...
Click to collapse
The bootloop is caused by the recovery. It can't update 4.4.3 and keeps trying. Start the update again and let the OTA file download, then copy it out of /cache and into the sdcard. If it's not in cache it won't bootloop. I suggest flashing PhilZ recovery and updating with that instead. Flash the file in the sdcard and post whatever errors are listed...
secretkloud said:
The bootloop is caused by the recovery. It can't update 4.4.3 and keeps trying. Start the update again and let the OTA file download, then copy it out of /cache and into the sdcard. If it's not in cache it won't bootloop. I suggest flashing PhilZ recovery and updating with that instead. Flash the file in the sdcard and post whatever errors are listed...
Click to expand...
Click to collapse
Thank you. I will try that. Before I do though, do you know of any places I could find 4.4.3 online, so I could just download it from my PC and flash it over via sideload? I usually prefer to flash things that way, rather than straight from the phone.
bozzykid said:
Are you saying you tried to install the OTA with TWRP installed and not the stock recovery?
Click to expand...
Click to collapse
Yes. This is my first time doing so, excuse my lack of knowledge on the subject. In retrospect, I suppose I should have known there must be a different method with which I install it. Secretkloud gave me a good suggestion though. Is there a reason in particular as to why I can't do OTA updates with custom recovery installed?
secretkloud said:
The bootloop is caused by the recovery. It can't update 4.4.3 and keeps trying. Start the update again and let the OTA file download, then copy it out of /cache and into the sdcard. If it's not in cache it won't bootloop. I suggest flashing PhilZ recovery and updating with that instead. Flash the file in the sdcard and post whatever errors are listed...
Click to expand...
Click to collapse
I just downloaded the zip from my phone and flashed it from Phillz recovery. It worked very well and the update was successful. Thanks for pointing me to Phillz recovery by the way. It's the only functional recovery image that allows me to mount the sdcard.
NerdNoob1210 said:
Thank you. I will try that. Before I do though, do you know of any places I could find 4.4.3 online, so I could just download it from my PC and flash it over via sideload? I usually prefer to flash things that way, rather than straight from the phone.
Click to expand...
Click to collapse
Copy the one you have in your phone onto your PC. Smallest chance of error if you do it that way...
it's not easy getting out of the loop.
I did a factory reload of a rooted phone with CWM.
Now for the CWM issue the Moto G loaded OK and then said there was an update for android to fix some bugs. This was 4.4.3. I loaded it and it gets half way and it then says
"Signature verification fail"
at the bottom of the screen and
" Install Untrusted Package"
The options are yes, no or go back
at the top....
whichever one I try it then tries to boot shows the Android / Motorola screen and starts up gets a txt message for 2-3 seconds... it then goes back to Android CWM recovery with the same options as above and repeats the process. again and again and again. No function keys will stop this cycle which just repeats again. This continues until the battery dies.
any ideas ? how can I override this action in CWM v6.0.4.6 and force it to do a factory reload ? any help or advice much appreciated.
If you can still power your phone, can you still access the boot loader? If so, I would suggest using adb from a computer to flash Phillz recovery. CWM always gave me a lot of random errors when flashing items. You could use PhillZ to flash the stock ROM for 4.4.2. After that, just follow the same process I did. Download the update zip via the OTA download when it prompts you. Once it's finished, DON'T boot back into Android. Boot into Phillz recovery from the boot loader, move the zip out of the cache and onto sdcard or your computer, and then flash it either straight from the phone or by sideloading it from your computer. Then you'll have a working version of vanilla 4.4.3, and you can flash over a custom ROM in the future if you so choose.
Sent from my XT1032 using XDA Premium 4 mobile app
NerdNoob1210 said:
If you can still power your phone, can you still access the boot loader? If so, I would suggest using adb from a computer to flash Phillz recovery. CWM always gave me a lot of random errors when flashing items. You could use PhillZ to flash the stock ROM for 4.4.2. After that, just follow the same process I did. Download the update zip via the OTA download when it prompts you. Once it's finished, DON'T boot back into Android. Boot into Phillz recovery from the boot loader, move the zip out of the cache and onto sdcard or your computer, and then flash it either straight from the phone or by sideloading it from your computer. Then you'll have a working version of vanilla 4.4.3, and you can flash over a custom ROM in the future if you so choose.
Sent from my XT1032 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
unfortunately I can't get into bootloader. I can connect usb and it makes no difference. therefore adb commands dont work. it just goes straight into screen described with those three options. I'm hoping that there is an override action in CWM which isn't power and volume down which do nothing.
thanks for the suggestion tho. it was a good idea.
Hm... Without access to the boot loader, I'm not sure there's much of anything you can do anymore... You've completely lost the ability to communicate any sort of commands to your phone save for the 3 options that menu provides. I assume that what CWM is trying to do is install the zip from your cache and is failing to do so. The only viable option would be to flash a new recovery image and install the zip manually, but that's impossible for you given your current circumstances. I would give up looking for an override command for CWM, your best hope is to find an alternative means with which you can access your boot loader. I suggest you start a thread dedicated to your issue and see if a more experienced user can provide you with the information you need. Sorry, I hope you get the help you need. :/
Sent from my XT1032 using XDA Premium 4 mobile app
Thanks for trying to help. I have followed your advice and opened a thread
NerdNoob1210 said:
Hm... Without access to the boot loader, I'm not sure there's much of anything you can do anymore... You've completely lost the ability to communicate any sort of commands to your phone save for the 3 options that menu provides. I assume that what CWM is trying to do is install the zip from your cache and is failing to do so. The only viable option would be to flash a new recovery image and install the zip manually, but that's impossible for you given your current circumstances. I would give up looking for an override command for CWM, your best hope is to find an alternative means with which you can access your boot loader. I suggest you start a thread dedicated to your issue and see if a more experienced user can provide you with the information you need. Sorry, I hope you get the help you need. :/
Sent from my XT1032 using XDA Premium 4 mobile app
Click to expand...
Click to collapse

[Q] [HELP] Tired to update firmware of rooted phone and it made my phone loop

I tried to update to the latest firmware 4.4.4 Kitkat today.
The phone downloaded the update okay, but when I tried to install it the phone restarted and took me to CWM Recovery. The Recovery asked if I wanted to "install untrusted file" or zip, something like that. I chose yes, and in a matter of seconds it told me that the install was aborted. After that it asked me if I wanted to fix my root? which I also pressed yes to. The phone rebooted, and loads fine, but after about 30 seconds of the phone being powered on the phone powers off and repeats this.
How do I fix this? I don't mind losing root, I just want to be updated and not lose any of my files (they arent backed up)
Thanks,
Barky02
You need the the stock recovery. Flash the stock firmware of your device without doing mfastboot erase userdata.
I used philz recovery advance that worked fine
Sent from my XT1032 using XDA Premium 4 mobile app

Help soft bricked moto g xt1033 while updating

So i was on stock 4.4.4 with root and cwm recovery.
got notification for 5.0.2 update, i reflashed stock recovery wipe user data & cache and unrooted my phone through super user app.
i downloaded the update and phone automatically flashed it through recovery, after that phone is not booting up stuck at moto M logo and keeps on restarting.
i just want to know that how can i check if the bootloader is updated or not and any safe method to flash stock firmware again wihout Hard Bricking it .
any suggestion are welcomed , i can boot phone in recovery and bootloader mode
Do you know what version you had before? The bootloader should have a version number on it and date. Like version 41.13 2014-06-16. If the date is more recent than when you got the phone, the bootloader was probably updated.
I would suggest you flash a Stock Firmware using Fastboot, it would be the safest way I can come up with.

Moto G 3rd gen keeps trying to update to Android 6.0.1 but I am rooted

So I sort of forgot I had rooted my phone and an update to Android 6.0.1 came along so I thought why not?
The problem is that when I tried to update it put me into TWRP recovery mode (a custom recovery) and nothing else happens.
Now whenever I start my phone it automatically reboots to try and update but it just goes back to recovery again and nothing happens,
What's the best course of action?
SUBJUGATOR said:
So I sort of forgot I had rooted my phone and an update to Android 6.0.1 came along so I thought why not?
The problem is that when I tried to update it put me into TWRP recovery mode (a custom recovery) and nothing else happens.
Now whenever I start my phone it automatically reboots to try and update but it just goes back to recovery again and nothing happens,
What's the best course of action?
Click to expand...
Click to collapse
As far as I know, if your phone is rooted then before installing the update phone checks whether it is modified or not. If it is modified (rooted) then it won't install the update.
The best course of action will be reflashing the stock rom and unrooting your device. After updating the device to Marshmallow, root it again. Use titanium backup for apps if neccessary.
SUBJUGATOR said:
So I sort of forgot I had rooted my phone and an update to Android 6.0.1 came along so I thought why not?
The problem is that when I tried to update it put me into TWRP recovery mode (a custom recovery) and nothing else happens.
Now whenever I start my phone it automatically reboots to try and update but it just goes back to recovery again and nothing happens,
What's the best course of action?
Click to expand...
Click to collapse
If you are rooted, you surely have a TWRP backup. Just re-flash your latest backup.
Unroot through your superSU app and flash only the stock recovery. It won't wipe your data

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