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You cant return your phone under warranty, only repair??

Just called samsung galaxy s support because my phone has been having quite a few issues lately. I talked to the guy for about 5 or 10 minutes and wasnt going to fight it, but he was very firm that they would only repair and reflash my phone and not replace it. AND told me that I would have to get a gophone in the meantime if I wanted to use my cell
Ive dealt with samsung before when I had the blackjack 2 and they replaced my phone no problem. Does anyone know what the deal is or what the magic words are to get a new phone and not the same problem ridden phone I have now? Im sure theyll just tell me nothing was wrong with it...

Once you are past the 30 day return policy, there is a 1 year warranty on the device through AT&T warranty center. I did not have any issues with getting a replacement through the warranty center..
Not sure if you purchased the phone at an AT&T retail store tho

I did, but when I looked through my warranty information, samsung holds the 1 year warranty. I can go through ATT warranty center though and they wont give me this trouble?

I went through AT&T warranty without any issues - I was at 31 days when I had my phone replaced - received the replacement the next day.

Hmm... Okay Ill give that a try tomorrow. Do I just call customer service then?

I had my phone replaced under warranty (external speaker stopped working) on the 30th day. I walked into an att store and walked out in 15 minutes with a new handset.
Sent from my SAMSUNG-SGH-I897 using XDA App

Mines way past 30 days

born_fisherman said:
I went through AT&T warranty without any issues - I was at 31 days when I had my phone replaced - received the replacement the next day.
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the warranty give you RECONDITIONED phone, its a refurbished... i dont want them to give me a refurb phone when i bought it new and when they broke my phone after the update failed on my captivate... i hate att...

sayurann said:
the warranty give you RECONDITIONED phone, its a refurbished... i dont want them to give me a refurb phone when i bought it new and when they broke my phone after the update failed on my captivate... i hate att...
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Many replacement phones are new.
And it doesn't matter what you want - that is the warranty.
If you walk into a store, they generally take a new one out of the box and replace your old one.

alphadog00 said:
Many replacement phones are new.
And it doesn't matter what you want - that is the warranty.
If you walk into a store, they generally take a new one out of the box and replace your old one.
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hmm... the att store guy also said u shud get new since captivate is a new model and a refurb unit is very rare... i just dont like the idea of getting the phone without the box and it is "new"...
i can send my phone to samsung and they will format my phone, thats my other choice... i am confused now...
btw, is there anyway to recover my data on the internal sd card?

the stores refuse to give me a new phone here in oklahoma. x__X I'm having to call tech support to get it solved.

Konner920 said:
the stores refuse to give me a new phone here in oklahoma. x__X I'm having to call tech support to get it solved.
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i already talked with the manager on the warranty dept, they wont give u a new one... never, if you are out of 30 days, refurb is the only choice... let us know if u are able to get a new one...

sayurann said:
i already talked with the manager on the warranty dept, they wont give u a new one... never, if you are out of 30 days, refurb is the only choice... let us know if u are able to get a new one...
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They refused me, Again. I can't get the phone replaced. If I could get the damn key combos working I could fix it.

Free Atrix/Thrill/infuse through warrenty?

My brothers Inspire had the orientation sensor issue so he got it exchanged through warranty since his 30 days was up. The second one also had the issue so he exchanged it again and same with the third one. This time warranty gave him the option to get a different phone. They offered him the samsung captivate, motorolla atrix, and the samsung windows phone 7. He chose the atrix. My thinking is that after the samsung infuse and lg thrill are released that they would be options as well since they are both comparable phones. I might be doing this to get a thrill or infuse.

What insurance company does he have? Most only allow up to 3 devices a year so I'm curious..
Sent from my iPhone using Tapatalk

This only will work with the standard one year device warranty through ATT if u have an iPhone ur out of luck won't work since ATT won't be replacing the defective devices
Sent from my Desire HD using XDA App

projekt1 said:
What insurance company does he have? Most only allow up to 3 devices a year so I'm curious..
Sent from my iPhone using Tapatalk
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Its the standard at&t one year warrenty. If you exchange a phone 3 times on the fourth time you can ask for a different phone model and they will send you the phone battery and charger and you have to send back just your phone.

pachkamil said:
Its the standard at&t one year warrenty. If you exchange a phone 3 times on the fourth time you can ask for a different phone model and they will send you the phone battery and charger and you have to send back just your phone.
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but you can only do this once per 2 year contract.

what issue?? the screen orientation huh? I wanna know in case mine has it lol

Hey, I might try breaking my device four times in a row. I hate this Xperia X10 that I have right now, but I'm loving all the freedom that Inspire 4G has to offer. And plus I still have the one-year warranty.

Cool knowing this just in case but too bad he went with the locked down Atrix. :/

Warrant exchange?

So whats going on now with T-mobile if we try to do a warranty exchange?
I had a hd2 and it had issues and they sent me a g2x about 7-8 months ago but now it seems alot of the issues that have been reported "that I didn't have I have now" I just don't want a refub g2x my screen looks good and I don't want a refub with screen bleeds.lol
Im sure somebody has dealt with Tmobile on this just wondering what the outcome was.

tdizzle404 said:
So whats going on now with T-mobile if we try to do a warranty exchange?
I had a hd2 and it had issues and they sent me a g2x about 7-8 months ago but now it seems alot of the issues that have been reported "that I didnt have I have now" I just don't want a refub g2x my screen looks good and I don't want a refub with screen bleeds.lol
Im sure somebody has dealt with Tmobile on this just wondering what the outcome was.
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I may be wrong, but if you receive a warranty replacement for a phone the remaining warranty is carried over from the original date of purchase of the first phone. If it is still in the warranty period of the hd2 you should be fine.

Na its been over a year since I bought the hd2.The right thing for them to do is give me a year on the g2x "but the wont" cause they gave it to me and I didn't know about all the issues it has and they was like your lucky this is one of our hottest phones lol
Has any one used asurion are the replacing g2x's with g2x's?

I have gotten two warranty exchanges on my G2x and the first on I received seemed to be a new G2x with LG logo instead of T-Mobile logo under the ear piece, by the second one I received was a refurb an the way I could tell was that after a week of using it I started having a bad screen bleed... When I called T-Mobile and asked for a replacement phone, basically I didn't want the G2x anymore, they told me that I would either get another G2x or the Sidekick 4G... I just decided to order another screen off eBay and replace it myself..... Asurion will exchange you phone for you but there is a $130 deductible that you have to pay if you decide to use your insurance to get your phone exchanged
Sent from my LG-P999 using XDA App

The side kick 4g? lol that's probable what asurion will send.
When a phone is discontinued there sapose to offer a better phone.

Has anyone else got a sidekick from asurion
Sent from my SGH-T989 using Tapatalk

[Q] ausurion insurance replacement help

Alright so I had a g nexus 2 year contract and it just ended but before it ended I bought an HTC one off of someone and switched Sims and now I I want to file an asurion claim because of something that happened to my HTC one so I wanna know since my contract is over what phone will they be shipping or like what phone is the insurance for ? Thanks

dnyor93 said:
Alright so I had a g nexus 2 year contract and it just ended but before it ended I bought an HTC one off of someone and switched Sims and now I I want to file an asurion claim because of something that happened to my HTC one so I wanna know since my contract is over what phone will they be shipping or like what phone is the insurance for ? Thanks
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it is for the phone actually in use at the time of the claim.
you can make a claim on a previously activated phone, but it is a hassle.

$200 check from LG with pre order

I was in T-Mobile today pre-ordering the V20. The rep let me know about the "free" LG tablet promo and I declined. He then told me if I have an old working paid off smartphone from any carrier in good working condition LG would write a $200 check/credit toward the LG V20. I went home and grabbed an AT&T HTC Inspire 4G and factory reset it. No cracks and phone is in good to great condition. The associate took down the IMEI and verified it and gave the phone back to me. When my V20 comes in there is going to be another box with paid postage to send the old phone back to LG and between 6 to 8 weeks they will send me a check for $200 toward the V20. I'm not sure if it's a cashable check or just a phone credit.

Yeap, i am turning in an old Droid Razr MAXX. I already got my email from T-Mobile that my promotion application for it was accepted. I just need to send it back and they will do a 3 point inspection on it. Hopefully it all goes through ok.

dfogelstrom said:
I was in T-Mobile today pre-ordering the V20. The rep let me know about the "free" LG tablet promo and I declined. He then told me if I have an old working paid off smartphone from any carrier in good working condition LG would write a $200 check/credit toward the LG V20. I went home and grabbed an AT&T HTC Inspire 4G and factory reset it. No cracks and phone is in good to great condition. The associate took down the IMEI and verified it and gave the phone back to me. When my V20 comes in there is going to be another box with paid postage to send the old phone back to LG and between 6 to 8 weeks they will send me a check for $200 toward the V20. I'm not sure if it's a cashable check or just a phone credit.
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Are you on JOD?

thegameksk said:
Are you on JOD?
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JOD? Not sure what that means my friend

chipworkz said:
Yeap, i am turning in an old Droid Razr MAXX. I already got my email from T-Mobile that my promotion application for it was accepted. I just need to send it back and they will do a 3 point inspection on it. Hopefully it all goes through ok.
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They said when the V20 comes in it will have a box and return shipping label. LG should be cutting the check, not T-Mobile this time. The quote t-mobile gave me was $0 but they said LG would cut the full amount. 6-8 weeks. We will see how it plays out.

dfogelstrom said:
JOD? Not sure what that means my friend
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JoD = Jump on Demand

nest75068 said:
JoD = Jump on Demand
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Yeah I have the Jump program.

dfogelstrom said:
Yeah I have the Jump program.
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I prefer JoD, yeah I know you don't get insurance coverage but being able to switch phones 3 times a year = awesome

nest75068 said:
I prefer JoD, yeah I know you don't get insurance coverage but being able to switch phones 3 times a year = awesome
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When I get a phone I really like, can root and develop I'll keep it until it dies. I had my LG G3 for almost 3 years lol. Updated to Nougat and everything. That phone is still being developed. Anyway, this phone is going to be a holder for me.

dfogelstrom said:
When I get a phone I really like, can root and develop I'll keep it until it dies. I had my LG G3 for almost 3 years lol. Updated to Nougat and everything. That phone is still being developed. Anyway, this phone is going to be a holder for me.
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For me this phone is a stop gap until the S8 comes out. If it wasn't for the whole Note 7 crap I wouldn't even be getting the V20. I am going to miss Samsung Pay though - I used it everywhere. I have a replacement for it but it won't ship until 1Q next year https://plastc.com/
I used to root/rom and do all that but with Samsungs latest a lot of the stuff I wanted to root for I could do without root. I could install ad blockers into stock browser. I'm on a Google Music family plan so no youtube ads.
Not sure if I'll root/TWRP/Xposed the V20 or not. I never did the Samsungs because you would lose either Samsung Pay or Fingerprint sensor and I wanted both.

dfogelstrom said:
Yeah I have the Jump program.
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What the hell? T mobile keeps telling me this promo cant be used with a JOD. I have a Note 7 and I want to return for the V20 and give in my Moto E phone for the 200 check. I was told on the phone, by t-force, and by Jophn when I tweeted him cant use JOD. How did you go about doing it?

thegameksk said:
What the hell? T mobile keeps telling me this promo cant be used with a JOD. I have a Note 7 and I want to return for the V20 and give in my Moto E phone for the 200 check. I was told on the phone, by t-force, and by Jophn when I tweeted him cant use JOD. How did you go about doing it?
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I went Into the store, pre ordered my V20 and brought a old HTC in. I paid $120 in taxes and down payment for the V20 and he took down the IMEI and verified it on his computer. I'm not sure if JOD is the same as the regular Jump! program, but I had no problem doing it at all. The check comes in 8 weeks after you send your phone back to LG and it's only good toward the V20

thegameksk said:
What the hell? T mobile keeps telling me this promo cant be used with a JOD. I have a Note 7 and I want to return for the V20 and give in my Moto E phone for the 200 check. I was told on the phone, by t-force, and by Jophn when I tweeted him cant use JOD. How did you go about doing it?
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It makes sense you could not do this with the JOD device you are returning. I have the original Jump program and did not use my current phone that I would have jumped from but rather an old Droid Razr MAXX that I had laying in my draw. The device you are turning in needs to be paid off in full. Like others have mentioned, if you do not have an old phone laying around, you can buy the cheapest 4g smartphone you can find and use it to get the $200.

chipworkz said:
It makes sense you could not do this with the JOD device you are returning. I have the original Jump program and did not use my current phone that I would have jumped from but rather an old Droid Razr MAXX that I had laying in my draw. The device you are turning in needs to be paid off in full. Like others have mentioned, if you do not have an old phone laying around, you can buy the cheapest 4g smartphone you can find and use it to get the $200.
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Reread my post. The phone I want to use is paid off and mine. I was told that if you are on jod you can't use this promo even if you have a 4g phone that's paid off.

dfogelstrom said:
I went Into the store, pre ordered my V20 and brought a old HTC in. I paid $120 in taxes and down payment for the V20 and he took down the IMEI and verified it on his computer. I'm not sure if JOD is the same as the regular Jump! program, but I had no problem doing it at all. The check comes in 8 weeks after you send your phone back to LG and it's only good toward the V20
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Is your phone going to Ascurion?
I'm on JOD & followed the trade-in link on my Order Status page,used a $30 Straight Talk Alcatel phone for the trade-in,had to get assistance/approval from CustomerCare since the actual item wasn't in the drop-down menu when going thrugh the process.
My pre-paid mailing label pdf shows it going to Ascurion,not LG.
I have a feeling this entire process is half-baked,since I too had other reps stating JOD wasn't eligible.
( My entire process/Ttransaction was documented by Customer Care,as I completed the process while they were still on the phone & they sent texts confirming as much)
Worse case scenario,if it's deemed a no-go after the dust has settled,I'll just hit 'em up for a $30 bill credit to cover the cost of the trade-in phone...........................

he said he made a down payment, that's not JOD that's Jump! 1.0 or 2.0

chipworkz said:
, you can buy the cheapest 4g smartphone you can find and use it to get the $200.
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I just ordered 2 Alcatel 4g phones, $17.95 each with same day shipping from Amazon to process this promotion with the 2 LG V20's I ordered, both are with Jump1.
Here's the trade in link if anyone needs it.
http://www.t-mobile.com/cell-phone-trade-in.html#tradein
You need your order number and the IMEI of the 4g trade in device.

dfogelstrom said:
I was in T-Mobile today pre-ordering the V20. The rep let me know about the "free" LG tablet promo and I declined. He then told me if I have an old working paid off smartphone from any carrier in good working condition LG would write a $200 check/credit toward the LG V20. I went home and grabbed an AT&T HTC Inspire 4G and factory reset it. No cracks and phone is in good to great condition. The associate took down the IMEI and verified it and gave the phone back to me. When my V20 comes in there is going to be another box with paid postage to send the old phone back to LG and between 6 to 8 weeks they will send me a check for $200 toward the V20. I'm not sure if it's a cashable check or just a phone credit.
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Lucky you. I went to the store last night and they were clueless. I had to tell them about the promotion etc. . It was a nightmare. I ended up just walking out and calling instead. Wish I just did that from the start was super easy.

DLovo313 said:
I just ordered 2 Alcatel 4g phones, $17.95 each with same day shipping from Amazon to process this promotion with the 2 LG V20's I ordered, both are with Jump1.
Here's the trade in link if anyone needs it.
http://www.t-mobile.com/cell-phone-trade-in.html#tradein
You need your order number and the IMEI of the 4g trade in device.
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THX,that's exactly what I did (JOD) immediately after taking delivery of my V20 on 10/19,grabbed the cheapest 4G LTE phone available @ my local WalMart & followed the same link via my Order Status page.
Sending it out today 1st chance I get.
So,we just sit back & wait,or,is there anything extra we/T-Mobile/LG need to do to get the $200 (less trade-in allowance) ?

KOLIOSIS said:
THX,that's exactly what I did (JOD) immediately after taking delivery of my V20 on 10/19,grabbed the cheapest 4G LTE phone available @ my local WalMart & followed the same link via my Order Status page.
Sending it out today 1st chance I get.
So,we just sit back & wait,or,is there anything extra we/T-Mobile/LG need to do to get the $200 (less trade-in allowance) ?
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This is where things get a little confusing, since the value of the phones are $0 (I bought a old prepaid phone as well for $18) How does LG know to send us the $200 E-Check?
I am assuming once T-Mobile receives the device, they forward this information to LG via order # etc...I will just go in the store to make sure this is done right.