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Hey guys,
I was at work playing a mkv file in my car then I cool myself off by dripping water on me and I accidentally drip a little bit on the screen I suddenly notice my screen lowering the volume by itself and I quickly dried it off. Afterwards, I notice the screen brightest on the left side (facing up) started flickering I immediately knew there was going to be serious issues. I turned off the phone, checked the casing for any drippings and found no water drips inside the casing. I turned on the phone to find a quick pixelated screen for a quick season then booted to the HTC theme..
The phone booted to the home screen that's when the screen started to flicker similar to a computer's VGA, DVI or HDMI cable is loose in the back every pixel color on the screen starts flashing in colors. The screen turned pink then stopped working..
Here's the good news: I'm covered with tmobiles premium insurance and HTC's insurance...
Here's the bad news: I s-off, rooted and flashed a rom 12hrs ago..
Technically speaking, I'm screwed because I can't get the screen to function to revert back the changes and Idk what to do.. If you've any thoughts or ideas to help me fix this issue please I'll gladly appreciate.
There is 2 real options.
One is repair the screen all though somehow I don't think the water has caused the problem, modern mobile devices can usually withstand a small amount of water including light rain and maybe a light splash of liquid. They are all tested for this kind of thing. It sounds like something physical as I'm fairly sure it wont be the ROM to blame, so by this you should be able to claim on the insurance as its a physical defect and would of happened regardless of flashing etc. I can't be sure how successful you'll be with this though, its probably best to go to the HTC insurance for this as tmobile with blow it off as quick as possible.
The other option is not advised and is classed as insurance fraud which is highly illegal there for won't be putting it down in writing due to not wanting to upset the admins, mods and rules of the forum. But I'm sure you all know what the procedure is.
Hope this helps though bud. Good luck.
After fully inspecting the case and the phone itself.. I just realized the little drip of water could've made its way inside the phone small gap after noticing something white stuck in there..
I gotta have the idea that if the screen doesn't work then they can't see what's inside it right? lol.. I'm going to discharge the phone and let it dry then pray it works so I can revert the changes then make a claim.
Ajboricua said:
After fully inspecting the case and the phone itself.. I just realized the little drip of water could've made its way inside the phone small gap after noticing something white stuck in there..
I gotta have the idea that if the screen doesn't work then they can't see what's inside it right? lol.. I'm going to discharge the phone and let it dry then pray it works so I can revert the changes then make a claim.
Click to expand...
Click to collapse
Check your insurance policy, accidental damage might be covered. Surely they can't make all claims void if the device software has been modified. In my eyes HTC actively encourages it.
RoganTheTwat said:
There is 2 real options.
One is repair the screen all though somehow I don't think the water has caused the problem, modern mobile devices can usually withstand a small amount of water including light rain and maybe a light splash of liquid. They are all tested for this kind of thing. It sounds like something physical as I'm fairly sure it wont be the ROM to blame, so by this you should be able to claim on the insurance as its a physical defect and would of happened regardless of flashing etc. I can't be sure how successful you'll be with this though, its probably best to go to the HTC insurance for this as tmobile with blow it off as quick as possible.
The other option is not advised and is classed as insurance fraud which is highly illegal there for won't be putting it down in writing due to not wanting to upset the admins, mods and rules of the forum. But I'm sure you all know what the procedure is.
Hope this helps though bud. Good luck.
Click to expand...
Click to collapse
HTC won't blow me off despite it being rooted and having a different rom? I know tmobile would blow me off if they found out I rooted the damn thing.. Maybe idk honestly.. I could smash it to pieces and say I dropped in a 3 story building still be covered (I asked this question before purchasing the insurance haha)..
Ajboricua said:
HTC won't blow me off despite it being rooted and having a different rom? I know tmobile would blow me off if they found out I rooted the damn thing.. Maybe idk honestly.. I could smash it to pieces and say I dropped in a 3 story building still be covered (I asked this question before purchasing the insurance haha)..
Click to expand...
Click to collapse
The best option is probably let the device dry off. Reboot it in a few hours, assess the damage if any, if its fixable or fine go for that, if its beyond fixing then take it as far as you see fit mate
Try drying your phone out on a windowsill or somewhere else warm, with the back case off and the battery out for a few hours, then give the phone a try again.
If that doesnt work then I suggest following RoganTheTwat's advice! You should be ok with the root situation...
RoganTheTwat said:
The best option is probably let the device dry off. Reboot it in a few hours, assess the damage if any, if its fixable or fine go for that, if its beyond fixing then take it as far as you see fit mate
Click to expand...
Click to collapse
Thanks RoganTheTwat,
I'm definitely going to do that and if not then claim it with tmobile or HTC! I hope I get more opinions and knowledge like yours.
If nothing helps,DO NOT drive over it, and DO NOT claim accidental damage. If you do, you would commit fraud and would take minuscule amount of money from their HUGE profits, which they get by ripping off customers. So DO NOT do anything like that mate.
I would say Take battery off and the cover then try to keep the phone in a warm dry environment
very important to keep battery out and phone off since there is a sign of possible water damage.
the drying part you can keep it in a zip lock bag of rice it will help absorbing moisture and water.
or "Carefully with this one" wrap it up with cotton cloth and apply Warm air by a hair dryer( Do NOT set it on HOT ) apply it randomly don't constraint on one area and make sure you keep distant.
let me how that work Good Luck
Ajboricua said:
Thanks RoganTheTwat,
I'm definitely going to do that and if not then claim it with tmobile or HTC! I hope I get more opinions and knowledge like yours.
Click to expand...
Click to collapse
No problem mate. This is what forums are for, helping people
pour more water in it
You could remove root and go back to s-on if it let's you
Sent from my HTC Sensation Z710e using XDA App
get a bowl of uncooked rice, put the phone inside the bowl and make sure you cover it so that air won't be able to get in. leave it for a day.. also make sure that the phone is off.. you can take the battery out to be safe.. always works.. saved a lot of my friends phone, including one who dropped her cp on a toilet bowl.
tinky1 said:
If nothing helps,DO NOT drive over it, and DO NOT claim accidental damage. If you do, you would commit fraud and would take minuscule amount of money from their HUGE profits, which they get by ripping off customers. So DO NOT do anything like that mate.
Click to expand...
Click to collapse
This was accidental damage I didn't purposely pour drips of water onto my phone because I wanted to know what will happen. There's no fraud under tmobile's policy if I claim it to be accidental or anything else.. I'm paying $7mo for premium insurance.
medoo313 said:
I would say Take battery off and the cover then try to keep the phone in a warm dry environment
very important to keep battery out and phone off since there is a sign of possible water damage.
the drying part you can keep it in a zip lock bag of rice it will help absorbing moisture and water.
or "Carefully with this one" wrap it up with cotton cloth and apply Warm air by a hair dryer( Do NOT set it on HOT ) apply it randomly don't constraint on one area and make sure you keep distant.
let me how that work Good Luck
Click to expand...
Click to collapse
I put it in a rice zip-lock bag next to my computer then I'll wrap it with cotton cloth and apply warm air. I'll post results in about 7hrs.
Thanks everyone for the support
to OP. i dropped my HD2 into the bowl while it was flushing for a good 3 seconds. Didn't work for 5 days. But its still working till now (for more than a year.) i just opened up all the casings and let it dry
tinky1 said:
If nothing helps,DO NOT drive over it, and DO NOT claim accidental damage. If you do, you would commit fraud and would take minuscule amount of money from their HUGE profits, which they get by ripping off customers. So DO NOT do anything like that mate.
Click to expand...
Click to collapse
Hahahahahaaha !!!
Ajboricua said:
Thanks RoganTheTwat,
I'm definitely going to do that and if not then claim it with tmobile or HTC! I hope I get more opinions and knowledge like yours.
Click to expand...
Click to collapse
Ha! I RoganTheTwat XD
Sent from my HTC Sensation 4G using XDA Premium App
krat0s123 said:
get a bowl of uncooked rice, put the phone inside the bowl and make sure you cover it so that air won't be able to get in. leave it for a day.. also make sure that the phone is off.. you can take the battery out to be safe.. always works.. saved a lot of my friends phone, including one who dropped her cp on a toilet bowl.
Click to expand...
Click to collapse
Finally, someone with some sense...Moisture will get into that thing like its no ones business if you let it.
If the rice doesnt work, try something stronger. You can get stuff at the grocery store that is meant for drying out moist rooms. I use it to keep the bathroom dry.
Matt
mrg02d said:
Finally, someone with some sense...Moisture will get into that thing like its no ones business if you let it.
If the rice doesnt work, try something stronger. You can get stuff at the grocery store that is meant for drying out moist rooms. I use it to keep the bathroom dry.
Matt
Click to expand...
Click to collapse
Or just raid your gf's closet and jam a tampon into the MicroUSB port..
Hi guys.
Basically my problem is, today I was getting my MOT done, waiting around. Was using my phone to text, it was working fine.
Put my phone in my empty pocket, 2 minutes later, felt it vibrate and noticed I had a call coming in, but also the screen had a hairline Y shaped crack in it on the inside at the bottom.
No drops, knocks or nothing and its in a protective silicone case. I'm now having to basically hope that Sony believe me and let me know if its warranty repairable other than this its £50 - £60 charge for something that I did not do. Assuming they accuse me of dropping it.
Ive checked the net and it seems im not the only one this has happened to (albeit on other types of phones too).
Its only 4 months old from new, its a PAYG phone and had no insurance eek: I know).
What ground to I have to stand on if any at all ?
Bumped - Any ideas people ?
Has this ever happened to you guys ?
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
Riyal said:
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
Click to expand...
Click to collapse
Thats more in reference to the exterior housing cracking, where as mine is the inside screen with zero exterior damage. But I suppose I see your point. Maybe someone has the same problem there due to heat....
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
Riyal said:
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
Click to expand...
Click to collapse
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Xperia23 said:
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Click to expand...
Click to collapse
Just thought id Update... Sony fixed it for free for me. Support I received was amazing TBF. New screen and its working good as new.
I thought I would make a quick post to provide some encouragement for those who may water damaged phones. Took mine swimming the other day. Phone fell out of my pocket and drifted down to the deepest end of the pool 8+'. Fortunately I discovered the phone before I got out of the pool.
I ran down to the hardware store and bought a bag of powder dehydration powder used for drawing humidity out of the air. I combined this powder with a bag of white rice in an airtight container (may seem like overkill but this worked much better then the typical prescribed method).
Any how, I removed the battery, took the screws out of the inner housing assembly popped the assembly without completely disassembling. I then wrapped the phone in a couple of coffee filters to prevent any of the powder from entering the phone.
I put the filter wrapped phone in the powder over night, sealed the container and left overnight. When I awoke I had a completely dry phone.
When I attempted to reboot the phone, the phone booted, but the touch screen didn't work.
After watching a video on Youtube (disassembly guide) I completely disassembled the phone. Working with 99% Iso alcohol and some small brushes, I completely cleaned the interior of the phone assembly including the main board, all connectors (paying very close attention to the pin assemblies). I found quite a bit of white corrosion inside the pin assemblies for the connectors and on much of the components. I assume this was residual chlorine from the pool water. After thoroughly cleaning all components, board etc. I carefully reassembled the phone per the instructions in the video.
Once the phone was buttoned up and recharged, I rebooted the phone. The phone booted right up. Everything worked perfectly, with the exception of the camera (wouldn't focus right). I disassembled the in housing again and took the camera out again. After inspecting, I realized I hadn't cleaned the interior of the plastic cover that protects the camera. After booting again, camera worked perfectly.
I would highly encourage anyone who mistakenly immerses their phone in water to at minimum use the powder and rice mixture w/partial disassembly. This worked exceptionally well compared to simply removing the battery and placing in rice.
If your patient and willing to follow directions, I found the thorough disassembly and cleaning process to be quite informative and rewarding, and I got a working phone out of the deal.
Don't recommend getting your phone wet, but if you do, take the initiative and try this yourself. Feel free to msg me if you have any questions
Good to hear that home solutions is still a viable way to fix electronic problems.
How long was it in the water for? I would have figured there was no way that phone would come back to life. Good to know.
Makes no difference if it was 10 seconds or 10 minutes. It doesn't get "wetter" being in longer.
Sent from my SCH-I535 using Tapatalk 4 Beta
mine got wet 9 months ago and the op's steps that they took were similar to what I did and I can confirm that you can save your phone. My phone even got plugged in to the charger before i realized it was wet. Thanks op for posting this to help others out.
Hall, that cant be entirely true. Granted, either way is bad, but you can have more corrosion build up if it sat longer. Will 10 minutes do that much corrosion? still doubtful, but still can effect the phone differently. Also, depending on the case, it could take a little longer to access deeper in to the phone.
Sent from my MIUI powered S3 thanks to StrumerJohn and using Tapatalk 4. Respect My Authoritah!
BurningDog said:
How long was it in the water for? I would have figured there was no way that phone would come back to life. Good to know.
Click to expand...
Click to collapse
Sorry for the late reply. Phone was about 9' deep for about 10 minutes. It was completely water logged. Funny thing was screen was still operational when I pulled from the water. I immediately pulled battery to prevent shorting.
I tend to think the amount of corrosion is relevant to the depth of water invasion and the amount of chemical or other component in the water. Mine was full of white corrosion. Under a magnifying glass I could see it everywhere. Any place i found it, I scrubbed with a fine brush and alcohol, specifically around the pins in the connectors. Be careful not to bend any though.
As far as components, they seem to be very well sealed. Nothing got into the camera, gyro etc. Speaker and phone jack both needed quite a bit of work, but eventually came clean.
Wouldn't suggest opening a phone for no reason, but it is actually quite interesting to see how small and well designed the components are, as well as to see how and where they are installed, gives one a much better understanding of how these things work.
Should I ever drop a phone in water again, I will certainly feel much more confident about my ability to revive it. Not good for the phone but certainly not a death certificate either. With a thorough cleaning your phone should work just fine again.
Edit: so I read the OP. Excellent job, with the exception of the rice. Leave it out next time. It's time to end the rice myth!
--------------------------------
For the love of God people, stop putting your wet phones in rice. I work at a repair shop and have worked on more water damaged phones than I can remember. Also, I come from a fobby Asian family and have carried(20+ lb bags)/washed/steamed/eaten a lot of rice.
First, rice doesn't just absorb moisture. If it's submerged in it, it will. It doesn't just pull it out of the air.
Second, when you put something wet in a container, or anywhere without good airflow it takes significantly longer for the water to evaporate. Take some wet clothes and put them in a bag. Even an open bag. See how long it takes compared to something like line drying.
Half the time someone leaves their phone in a rice filled container, the phone still has water in it 3-7 days later. The other half the water is gone, but it has accelerated damage from corrosion/rust.
Best thing to do with a water damaged android phone: take out the battery. Put it anywhere with a comfortable ambient temp and airflow, leaving the battery cover off. Leave it as long as you feel comfortable. Install new battery and back up your stuff.
At this point, you may need to clean everything with rubbing alcohol. If you don't feel comfortable doing that yourself, bring it to someone.
Sorry to rant but I'm just so sick of opening up wet phones and having people tell me "but I read it on the internet!"
Spread the word.
rockingondrums said:
Sorry to rant but I'm just so sick of opening up wet phones and having people tell me "but I read it on the internet!"
Spread the word.
Click to expand...
Click to collapse
Everything on the internet is true though. Which is why I will now let everyone know. You all owe me money. Depending on your yearly net income.
20k and below. $10
50 - 70k $20
70 - 90k $50
90k and up $100.
You may pay me via PayPal.
This is on the internet. This is true. Good day!
Sent from my MIUI powered S3 thanks to StrumerJohn and using Tapatalk 4. Respect My Authoritah!
This video is for anybody doubting the strength of the S4, saying it poorly designed, and doubting all the stress testing Samsung put into the phone before releasing...well behold, a look in the official Samsung Stress Test Labs:
Give someone a dollar to drop theirs in a bucket of water.
Dang! Nice how you can see when dropped the "plastic" body everyone *****es about flexes to absorb the impact. And those screen break test had my nerves going a bit i was for sure expecting the screen to crack?
AnthomX said:
Give someone a dollar to drop theirs in a bucket of water.
Click to expand...
Click to collapse
Water + electricity = bad
Impurities in water + water evaporating + micro electronics = broken
Really is that simple. Only way to water proof electronics is with conformal coatings then you induce heat issues and increase the size of the boards. There are water proof (well water resistant really) phones but they usually have a cost, spec and/or size tradeoff.
Seeing the video it looks like the phones will 'work' in a sense but obviously that is
1 a lab
2 not showing how long it will work
Usually the water
1 shorts the battery (not what happened there)
2 evaporates and leaves mineral deposits that shorts internal circuits
Obviously sometimes nothing bad happens. Personally I'll not take my chances lol.
Sent from my GT-I9505 using Tapatalk 2
If it's on the Internet, it must be true. :laugh:
I really do think that these phones are stressed tested pretty good, but I also think the makers of that video might have exaggerated just a bit too. I don't think the water test accurately reflects what would happen IRL to your phone an I wouldn't recommend anyone try it
Thanks for posting the video..
scott14719 said:
If it's on the Internet, it must be true. :laugh:
I really do think that these phones are stressed tested pretty good, but I also think the makers of that video might have exaggerated just a bit too. I don't think the water test accurately reflects what would happen IRL to your phone an I wouldn't recommend anyone try it
Thanks for posting the video..
Click to expand...
Click to collapse
i'm not too sure how they could of exaggerated the test, its pretty straight forward to me, submerge phone in water for 15 seconds, take it out. There are countless videos on youtube showing water drop tests, they all come to the same conclusion, the phone can survive the drop in water, it might just not survive when the water starts to evaporate and leave residues on the circuit board and hardware.if you leave it like that, if you put it in a bag of rice overnight, you have decent chances of rescuing it
video says that the actual quality\torture test may be different in "real" test environment and this is for commercial purpose only. So try not to believe it 100%. I'd still carry my phone like a baby.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
_Dennis_ said:
Water + electricity = bad
Impurities in water + water evaporating + micro electronics = broken
Really is that simple. Only way to water proof electronics is with conformal coatings then you induce heat issues and increase the size of the boards. There are water proof (well water resistant really) phones but they usually have a cost, spec and/or size tradeoff.
Seeing the video it looks like the phones will 'work' in a sense but obviously that is
1 a lab
2 not showing how long it will work
Usually the water
1 shorts the battery (not what happened there)
2 evaporates and leaves mineral deposits that shorts internal circuits
Obviously sometimes nothing bad happens. Personally I'll not take my chances lol.
Sent from my GT-I9505 using Tapatalk 2
Click to expand...
Click to collapse
Lol, hence me offering a dollar. I would love to have a "waterproof" phone, but in reality I'm not dealing with freshwater so it would have to hold up to salt. Which is disappointung that nobody has come out with a decent waterproof case for our phones. Instead concentrating on apple. Sigh....
polish_pat said:
i'm not too sure how they could of exaggerated the test, its pretty straight forward to me, submerge phone in water for 15 seconds, take it out. There are countless videos on youtube showing water drop tests, they all come to the same conclusion, the phone can survive the drop in water, it might just not survive when the water starts to evaporate and leave residues on the circuit board and hardware.if you leave it like that, if you put it in a bag of rice overnight, you have decent chances of rescuing it
Click to expand...
Click to collapse
Rescuing a phone or bringing it back to life after it drops into water if proper care is taken is one thing. The phone actually continuing to work while water is in contact with the battery and circuits is something different. Electronics (unless treated with sealant) simply do not work that way.
scott14719 said:
Rescuing a phone or bringing it back to life after it drops into water if proper care is taken is one thing. The phone actually continuing to work while water is in contact with the battery and circuits is something different. Electronics (unless treated with sealant) simply do not work that way.
Click to expand...
Click to collapse
Please, you,re telling this to a guy that studied electrical engineering for 2 semesters in college. This has nothing to do with shorting out the battery, or components, this has to do with the phone being sealed in a proper way so this DOESN'T happen. Thats the point of the test. Plus, water is a TERRIBLE conductor of electricity, only the minerals in water make it conductive. This test was probably done in distilled water which has ZERO conductivity, so it could pretty much stay in water for minutes without shorting out the phone. Somebody in detroit, and somebody in California would not have the same chances of saving their phone if dropped, one has fresh water and the other salt water, and salt water is a good conductor
polish_pat said:
This video is for anybody doubting the strength of the S4, saying it poorly designed, and doubting all the stress testing Samsung put into the phone before releasing...well behold, a look in the official Samsung Stress Test Labs:
Click to expand...
Click to collapse
yeah.. that is like saying Toyota brakes problems never existed! do a video AFTER the brakes been fixed!
scott14719 said:
If it's on the Internet, it must be true. :laugh:
I really do think that these phones are stressed tested pretty good, but I also think the makers of that video might have exaggerated just a bit too. I don't think the water test accurately reflects what would happen IRL to your phone an I wouldn't recommend anyone try it
Thanks for posting the video..
Click to expand...
Click to collapse
polish_pat said:
i'm not too sure how they could of exaggerated the test, its pretty straight forward to me, submerge phone in water for 15 seconds, take it out. There are countless videos on youtube showing water drop tests, they all come to the same conclusion, the phone can survive the drop in water, it might just not survive when the water starts to evaporate and leave residues on the circuit board and hardware.if you leave it like that, if you put it in a bag of rice overnight, you have decent chances of rescuing it
Click to expand...
Click to collapse
scott14719 said:
Rescuing a phone or bringing it back to life after it drops into water if proper care is taken is one thing. The phone actually continuing to work while water is in contact with the battery and circuits is something different. Electronics (unless treated with sealant) simply do not work that way.
Click to expand...
Click to collapse
polish_pat said:
Please, you,re telling this to a guy that studied electrical engineering for 2 semesters in college. This has nothing to do with shorting out the battery, or components, this has to do with the phone being sealed in a proper way so this DOESN'T happen. Thats the point of the test. Plus, water is a TERRIBLE conductor of electricity, only the minerals in water make it conductive. This test was probably done in distilled water which has ZERO conductivity, so it could pretty much stay in water for minutes without shorting out the phone. Somebody in detroit, and somebody in California would not have the same chances of saving their phone if dropped, one has fresh water and the other salt water, and salt water is a good conductor
Click to expand...
Click to collapse
I'm not sure if you are just trying to argue for the sake of arguing but I clearly said I think the test might have been exaggerated. Your response was that you didn't think it was (your first bolded quote) and then you turn around and say it might have been (your second bolded quote where you said it might have been distilled water instead of regular water)? Using a non-common type of water sure looks like they might be exaggerating real life outcomes to me (as I said in my first bolded quote).
So I'm not sure but it looks like you are arguing with yourself?
My buddy drop tested my phone at the bar the other night. 5 drops at about 4 feet high face down. Not a scratch or crack on the screen. Only thing was the bezel on the corner is a little bent when it didn't fall flat on its face one drop. No case or screen protector. This thing is a tank
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
imitenotbecrazy said:
My buddy drop tested my phone at the bar the other night. 5 drops at about 4 feet high face down. Not a scratch or crack on the screen. Only thing was the bezel on the corner is a little bent when it didn't fall flat on its face one drop. No case or screen protector. This thing is a tank
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
That was a potentially expensive test. The bar musta been hopping. :laugh:
Haha I work for best buy so I have our geek squad protection. Being that the phone is so new I wouldn't get a refurb if it broke. I won't have the phone long enough to care about having a refurb if that happens anyway haha
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
netnerd said:
yeah.. that is like saying Toyota brakes problems never existed! do a video AFTER the brakes been fixed!
Click to expand...
Click to collapse
i'm pretty sure this video was done weeks if not months before the s4 came out. Thats the whole point of stress testing.
scott14719 said:
I'm not sure if you are just trying to argue for the sake of arguing but I clearly said I think the test might have been exaggerated. Your response was that you didn't think it was (your first bolded quote) and then you turn around and say it might have been (your second bolded quote where you said it might have been distilled water instead of regular water)? Using a non-common type of water sure looks like they might be exaggerating real life outcomes to me (as I said in my first bolded quote).
So I'm not sure but it looks like you are arguing with yourself?
Click to expand...
Click to collapse
No, thats because you have such a closed mind, you don't get the point of the test. ITS NOT ABOUT DROPPING THE TEST IN WATER AND SEE HOW MUCH TIME IT TAKES TO SHORT, ITS ABOUT SEEING HOW WELL THE PHONE IS SEALED AKA WATER NOT GOING UNDER LCD, AKA WATER NOT PENETRATING CAMERA LENS.........ETC. Do you get it yet? They are eliminating variables like conductivity to see how well the phone hold up against infiltration. If the phone holds up well against that, it doesn't matter if its dropped in a base solution or in acid.
I don't know about you guys, but all my toilets are filled strictly with distilled water.
Samsung has more money invested in phone dropping contraptions than every house on my block is worth.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
But...but...all the HTC fanboys say that the S4 is some cheap plastic crap. :/
polish_pat said:
No, thats because you have such a closed mind, you don't get the point of the test. ITS NOT ABOUT DROPPING THE TEST IN WATER AND SEE HOW MUCH TIME IT TAKES TO SHORT, ITS ABOUT SEEING HOW WELL THE PHONE IS SEALED AKA WATER NOT GOING UNDER LCD, AKA WATER NOT PENETRATING CAMERA LENS.........ETC. Do you get it yet? They are eliminating variables like conductivity to see how well the phone hold up against infiltration. If the phone holds up well against that, it doesn't matter if its dropped in a base solution or in acid.
Click to expand...
Click to collapse
Here is the website for those of us that don't speak Korean...
http://global.samsungtomorrow.com/?p=24643
It says nothing about using any kind of special water for that test. And I am still calling Bul***t! How about filming yourself dunking your phone into regular tap water for the exact amount of time that was done in that video and let's see the results? There is a thread about a guy that dropped his in water for a moment and he had to dry it out in rice for over 48+ hours before it worked properly again...
http://forum.xda-developers.com/showthread.php?t=2318906
That is a real world result! And he was lucky it came back to life AFTER drying it out.
It was probably only a matter of time before the structural weakness of the ROG5 started showing in accidents and broken devices. My device is officially broken from damage around the mid section between the 2 batteries and the side USB/cooler port and antenna soft spot - exactly as highlighted on some videos. As a result, connectivity goes on and off and reception is extremely weak.
To be clear, the device has not been bent violently, dropped, smashed or anyhting like that, there are no physical bends visible other than I noticed one corner of the glass back plate looks a tiny tiny bit detached from the body of the phone. I'm guessing the device might have been bent just enough while in a pocket to damage it. No broken glass plates.
Up to you if go for this device but everyone should be aware of this. The device is with ASUS, if they don't fix it under the warranty and the price for fixing it isn't on the low side, I'll take the loss and switch to another brand.
If you're absolutely going for ASUS, the ROG 3 might be a much better choice - It's better built, has better tempretures/battery life, does custom reccovery like TWRP without pain, probably cheaper now and I bet it performs exactly as well as ROG 5 for 99.5% of games/apps during the remaining lifetime of both devices.
I have feeling the ROG 5 is the device ASUS will regret... It's basically an overheated, inefficient,badly tuned version of ROG 3 with a weak body and some overpriced expanded memory..
Thanks for the hint: however I'm really sceptical to be honest. I can't believe this can happen due to bending in normal pocket (or maybe I don't want to believe it because I like the phone)
I really wish you best of luck that Asus repairs it for free and I would like to know the outcome.
What does your pockets look like? Are they too small/tight because I tried it and whatever I do my current phone isn't under pressure at any time when it's in my pockets.
Anubarak16 said:
Thanks for the hint: however I'm really sceptical to be honest. I can't believe this can happen due to bending in normal pocket (or maybe I don't want to believe it because I like the phone)
I really wish you best of luck that Asus repairs it for free and I would like to know the outcome.
What does your pockets look like? Are they too small/tight because I tried it and whatever I do my current phone isn't under pressure at any time when it's in my pockets.
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I didn't believe it either. Normal pocket size and I never carry my phone in the back pocket where you risk sitting on it. My best guess is the device was in a front pocket while wearing jeans and has bent at an angle on the weak point while sitting down or something just enough for some internal circuit or antenna lines to bend or break. Don't put this to test with your own device - you'll wreck it...
Honestly, the device is meant to be used almost exclusively with the cooler. This is the same reason I never take it off, but turn it off, when putting it in a pocket. Beyond the obvious improvements to heat concerns, it also reinforces the center of the device to prevent bending.
Sure, it does make it a bit bulkier and isn't going to prevent the device from pressure if you wear skinny jeans a size smaller than they should be for proper circulation, but it will definitely stop it from randomly folding in half without breaking that first.
I get dragged into a lot of unplanned physical activity without thinking about preventing stress on the phone. I've been unable to confirm that the phone will simply break over time.
I can only assume it was one of those perfect scenarios, not unlike the Note 7 fires. It is obviously a possibility, but the actual number of people that will ever experience it is probably too low and it's just not enough of a safety concern to justify a recall or discontinuation.
Edit: Now that I think about it, I actually tried to use a Pelican G40 case to store the phone and cooler during travel (and add water protection). The case is just slightly too short and the device had to be angled for a tight fit. This would be a lot like placing the phone in a tight pocket. I would be interested to see bend tests done with the cooler.
twistedumbrella said:
Honestly, the device is meant to be used almost exclusively with the cooler. This is the same reason I never take it off, but turn it off, when putting it in a pocket. Beyond the obvious improvements to heat concerns, it also reinforces the center of the device to prevent bending.
Sure, it does make it a bit bulkier and isn't going to prevent the device from bending if you wear skinny jeans a size smaller than they should be for proper circulation, but it will definitely stop it from randomly folding in half from normal use.
I've mentioned before that I only use my device with WiFi, but I live in an area where a lot of neighbors share their connections and get together often. I play Nerf war, skateboard, and all the other stuff that the younger parents get dragged into by being close with them. I should also mention that I have no kids, so it's not something I consider in my own purchases. Knock on wood that I've never been able to confirm that the phone will simply break over time.
I can only assume it was one of those perfect scenarios, not unlike the Note 7 fires. It is obviously a possibility, but the actual number of people that will ever experience it is probably too low and it's just not enough of a safety concern to justify a recall or discontinuation.
Edit: Now that I think about it, I actually tried to use a Pelican G40 case to store the phone during travel (and add water protection). The case is just slightly too short and the device had to be angled for the latch to work. This would be a lot like placing the phone in a tight pocket and the cooler kept it rigid. I would be interested to see those bend tests done with the cooler.
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If the device is meant to be used exclusively with the cooler, ASUS should explicitly make that clear and include one with every phone, in which case the design of the Lenovo Legion is probably better - i.e just build a cooler hump into the phone regardless of the looks. The ROG 5 cooler is waay to bulky for pocket use for most people.
I think the weak mid body pf ROG5 is just due to sloppy design - which is unacceptable for what is meant to be a flagship device.
Either way, keep this phone in a bag or jacket pocket and make sure it's not at a bending angle at any time. Seems you don't need a big squeeze to break stuff inside the phone. I don't know what's under the mid section, it could be some antenna rails or other connectors that easily break or bend out of function. Again, I don't recommend testing any of this, the risk of breaking your device is high...
Andrologic said:
If the device is meant to be used exclusively with the cooler, ASUS should explicitly make that clear and include one with every phone, in which case the design of the Lenovo Legion is probably better - i.e just build a cooler hump into the phone regardless of the looks. The ROG 5 cooler is waay to bulky for pocket use for most people.
I think the weak mid body pf ROG5 is just due to sloppy design - which is unacceptable for what is meant to be a flagship device.
Either way, keep this phone in a bag or jacket pocket and make sure it's not at a bending angle at any time. Seems you don't need a big squeeze to break stuff inside the phone. I don't know what's under the mid section, it could be some antenna rails or other connectors that easily break or bend out of function. Again, I don't recommend testing any of this, the risk of breaking your device is high...
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Both Pro and Ultimate versions DO come with one, but one of the ways to make a cheaper version is to leave out some accessories and sell them separately. They may still expect you to buy it and may not prioritize the concerns of those that don't. Besides, building something prone to burning out and breaking down into the phone is a terrible decision. Lenovo will no doubt get their own backlash for that down the road.
I feel like carrying the phone in a bag or jacket is just as big of a risk. It would make more sense to get a rigid holster or sleeve. I don't feel like the design was sloppy, but definitely not as durable as typical phones. Much like the Nvidia Shield, I am sure there are a lot of things they wanted to make possible that ended up being a lot of compromises.
I'll be interested to see how widespread this becomes and how Asus goes about handling it. The number of imports / exports mean a lot of people are running around without proper warranty coverage.
Wow it makes my Note 10+'s battery replacement look like a cakewalk.
Yeah you don't want to flex this phone...
Update >> ASUS fixed the device. There was damage to both reception as well as reading the SIM slots. The main board had to be replaced. They did it free of charge under the warranty, no questions asked. I think they know they've messed up..
It sounds like Asus covered exactly what is written in the terms of the warranty, which is hardware failure without any obvious signs of abuse. I don't know that I would call it Asus knowing they messed up, but it's good they fixed it and hopefully you will have better luck this time around.
Thank you very much for letting us know. That might at least mean we don't have to worry too much