I have Huawei mate 8 L29c185b180 fingerprint sensor not working and not showing option in a sitting menu fingerprint option
If you don't have "Fingerprint ID" in your settings menu I'd suggest doing a factory reset. If its there but the hardware is not responding to your finger, it could be a hardware issue but I'd still do a factory reset just to confirm
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Hi, I have just purchased A8 and updated its software to:
Android 7.1.1
Samsung Experience 8.5
Basband version A530FXXU2ARC9
I have noticed that proximity sensor does not work, which means that during calls the screen stays on and I always accidentally press something with my ear. I have started to lock the screen with power button but this is not the way as it should be.
Does someone else have the same problem?
I have tried to reboot it, factory default it, I have even tried to install Proximity Sensor Reset/Repair app.
When dialed *#0*# I can see the proximity sensor there but it's always in 0.0 value.
Any suggestions?
I would return it for repairs. Of course you can always try a factory reset.
It's faulty.
My Huawei P20 fingerprint sensor doesn't seem to work when the phone is lying down like 8/10 times.
Not that it doesn't recognize my finger, it just doesn't respond to anything. I have to physically lift the phone, even a few millimeters, for it to work normally. It's pretty annoying and defeats the purpose of the front-facing fingerprint sensor.
I tried rebooting, resetting to factory settings, didn't work.
Anyone have an idea what causes this bug to happen?
I already tested with a new fingerprint scanner and it still doesnt work. If i attach the fingerprint scanner and turn my phone on, it would start in a bootloop saying "Phone is starting". I had to remove the battery to turn off the phone, unattach the fingerprint scanner, turn on and it works just fine. Well, fine without a fingerprint scanner. So i was wondering if there is something wrong with my board. If any of you have a picture of the board, near the fingerprint scanner area, it would help too.
I already tested with a new fingerprint scanner and it still doesnt work. If i attach the fingerprint scanner and turn my phone on, it would start in a bootloop saying "Phone is starting". I had to remove the battery to turn off the phone, un-attach the fingerprint scanner, turn on the phone and it will startup like normal. Well, normal but without a fingerprint scanner. So i was wondering if there is something wrong with my board. If any of you have a picture of the board, near the fingerprint scanner area, it would help too. Thank in advance!!
Hello, I had just flashed the firmware on this demo store unit (G900VM, originally G902V) from a liquidator. Surprisingly mobile data works but the fingerprint scanner is not accepting any. In the menu to add prints it notices the touch and turns green, but does not go any farther than that. Did not bootload and unable to enter service menu due to no IMEI. Thanks in advance