Related
my photos have been disappearing into thin air, and yes i've been checking to see if it is actually gone through connecting to the computer... is anyone else having this glitch?
is there anyway to fix?
Same problem. I haven't found answer yet...
If you use a file manager (Root explorer) can you see the files? Make sure you can see hidden files. If a dot is placed infront of the file name then it is hidden and cannot be seen in the gallery. If that is the case, delete the dot as that makes it a hidden file.
Or if a .nomedia file is placed somewhere in the folder, delete it.
Where does this photos came from?
Downloaded from web?
Have you deleted this photos from the download list without changing their name or location?
Try this:
http://forum.xda-developers.com/showpost.php?p=14813409&postcount=9
this used to happen to me when I connected my phone to my PC via USB. my phone ringtones also used to reset. this no longer happens to me when i use gingerbread 2.3.4
i suggest you update if you havent already. also as an extra precaution now, i always backup my photos on Picasa.
I don't think they are deleting, they are just taking a long time to load. This has been discussed many times and the conclusion is that because the CPU is "busy" it takes a long time for the photos to load and if you wait long enough they will appear. I think there is a fix, but I am not sure.
I have a folder called .face it has thousands of files residing. I opened a few of them in the text editor and did see a jpg header. I copied and renamed them to *.jpg. they seem to be resized thumbnails of some sort. Can anyone tell what is generating these files, and is there a way to stop future creation? Is it safe to delete them?
Thanks and regards,
Sounds like caching for an image gallery type app...
blud7 said:
Sounds like caching for an image gallery type app...
Click to expand...
Click to collapse
Indeed. Searching for a setting option in Gallery and quickpic still no luck at this time.... thanks.
GalaxyBill said:
I have a folder called .face it has thousands of files residing. I opened a few of them in the text editor and did see a jpg header. I copied and renamed them to *.jpg. they seem to be resized thumbnails of some sort. Can anyone tell what is generating these files, and is there a way to stop future creation? Is it safe to delete them?
Thanks and regards,
Click to expand...
Click to collapse
How long have you had your GNote 19.1? I have had mine for about 2 months and I only have 2 files in the .face folder.
.face folder
I've 110 files in the .face folder, almost all dated at the first days I had the GNote.
Couldn't it be something related to the "Smart Stay" function?.
Maybe they are sort of pics taken from the front camera to help the GNote identify your face and your eyes. Someone has not activated this function and so, for him, there aren't much files in the folder.
Just a supposition...
donec said:
How long have you had your GNote 19.1? I have had mine for about 2 months and I only have 2 files in the .face folder.
Click to expand...
Click to collapse
About 6weeks for me...
sphere314 said:
I've 110 files in the .face folder, almost all dated at the first days I had the GNote.
Couldn't it be something related to the "Smart Stay" function?.
Maybe they are sort of pics taken from the front camera to help the GNote identify your face and your eyes. Someone has not activated this function and so, for him, there aren't much files in the folder.
Just a supposition...
Click to expand...
Click to collapse
I was going there as well. Until i found many of the pic's are from my customer folder (on my exrSD) that were not taken from the GN camera.
GalaxyBill said:
I was going there as well. Until i found many of the pic's are from my customer folder (on my exrSD) that were not taken from the GN camera.
Click to expand...
Click to collapse
I've examined my files.
They are thumbnails of (mainly) some of the photos I took with my camera. From these photos it seems that only the face has been thumbnailed.
Anyway there are also faces coming from the few pics I downloaded from Internet.
I wonder what's the use for all these thumbnails...
Now I'm very curious...
The files are from the facial recognition feature the camera has, you can turn this off in your camera settings if you choose .
Granna said:
The files are from the facial recognition feature the camera has, you can turn this off in your camera settings if you choose .
Click to expand...
Click to collapse
Why then there are faces from pics not taken with the camera (i.e. saved from internet)?
It recognises any face in the gallery even downloaded images... you can then tag them from your contacts
Sent from my GT-N7100 using xda app-developers app
extrememonkey said:
It recognises any face in the gallery even downloaded images... you can then tag them from your contacts
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Thank you. That makes sense...
Can i delete them with doing any harm?
This .face folder is driving me crazy.
The system settings for face unlock are all off, the Face Unlock apk is disable but the .face folder keeps being created, also it keeps growing with new files. I don't know what else to do.
What is the apk that creates the folder and also creates new files in it? Hopefully i will be able to disable if i ever figure this out.
I hope anyone here can point me into the right direction, cause I can't, and google hasn't help me either.
Thanks.
Same here on Note 2 N7100
Went to Camera settings but no where to turn it off.
Anyway is it safe to remove the folder? I mean maybe next time I wanna re-enable the face tagging again who knows
Thanks!
Ok... I guess I might have found out what causes the .face folder filling up wih files! It's "Gallery" application's "Tag Buddy" feature... as soon as I disabled it, it didn't re-create those thousands of files.
I had deleted them all and periodically checked if they would be recreated after opening any new application. I hadn't opened "Gallery" in a while, but it opened automatically when I reviewed a photo I had just taken... and guess what: as soon as the application started, the files in the .face folder started to reappear! After stubling around the settings and sub-menus and force-closing the app a few times to verify it as the cause for the .face folder choking up with thumbnails, I isolated the cause: "Tag Buddy"... a feature that I don't even know what it does! ...and for me, having a few thousand photos in the phone's tsansflash card (actually I have a Note II phone, but I guess some apps are on both devices... if not on even more Samsung tabs and phones) generated something around 28000 files in the .face folder, choking up the file system and therefore effectively even slowing down file operations!!!
taltosgr said:
Ok... I guess I might have found out what causes the .face folder filling up wih files! It's "Gallery" application's "Tag Buddy" feature... as soon as I disabled it, it didn't re-create those thousands of files.
I had deleted them all and periodically checked if they would be recreated after opening any new application. I hadn't opened "Gallery" in a while, but it opened automatically when I reviewed a photo I had just taken... and guess what: as soon as the application started, the files in the .face folder started to reappear! After stubling around the settings and sub-menus and force-closing the app a few times to verify it as the cause for the .face folder choking up with thumbnails, I isolated the cause: "Tag Buddy"... a feature that I don't even know what it does! ...and for me, having a few thousand photos in the phone's tsansflash card (actually I have a Note II phone, but I guess some apps are on both devices... if not on even more Samsung tabs and phones) generated something around 28000 files in the .face folder, choking up the file system and therefore effectively even slowing down file operations!!!
Click to expand...
Click to collapse
Face is part of Android 4.1+ camera app. On a Samsung phone this is how it is turned on and off.http://skp.samsungcsportal.com/integrated/popup/HtgDetailGuide3.jsp?seq=10370&cdsite=in
Its just a cache for the face recognition feature of the Galaxy series on the camera on the gallery. just by opening the gallery and it find a face in a photo it will make the cache.
What i did was DELETE the ".face" folder and then create an empty file named ".face"
Android wont be able to create a folder with the same name and just give up.
thanks for the .face file idea
zemoxuni said:
What i did was DELETE the ".face" folder and then create an empty file named ".face"
Android wont be able to create a folder with the same name and just give up.
Click to expand...
Click to collapse
I tried that and just a file didn't work. My wife kept creating folders. I laughed a little at her and explained if she creates a folder there is really no point in deleting it. Then she goes and shows me up and does something brilliant. She opens up the burstly image folder and copies one of the cache files to the root directory deletes the .face and renames the cache file .face and damn it she did it. A .face file not a folder...no more face data for Samsung.
Burn your house down, the feds are on to you. Also, lawyer up, hit the gym, etc...
I'm having a problem I think is due to MTP.
I have an app I am trying to backup the data for, stored in /sdcard0/ProgramData/Android/Language/.fr
Problem is, on the S3 all these files seem to be hidden.
In my older HTC phones I could still mount in Windows and view all my files, nothing was hidden.
But now nearly everything is hidden. I was able to find the files via ES File Explorer, and I copied the folder I wanted over the my sd card, still was hidden in windows. Seems like the "."prefix was why it was hidden, so I renamed it withou it.
Now the folder shows up in windows but all the subfolders (they don't have a "." prefix) and all the contents are still hidden.
Is there anyway to get around this behavior? Is there any way I can change the properties of the entire folder and subfolders via a file viewer or the like to not be hidden?
I know I can unhide everything from inside the app first, but that takes a ton of time to unhide just to backup and rehide it all.
Eh, nevermind.
A bit more time searching yielded:
http://www.xda-developers.com/andro...and-media-transfer-protocol-xda-developer-tv/
While doesn't fix the issue it explained it. Working on trying Easy UMS, just doing the backup the hard way for the moment though.
I can no longer find the media files that used to be in /storage/emulated/0/WhatsApp until Android 10. I've searched the following locations with no luck:
/storage/emulated/0/Android/data/com.whatsapp
/storage/0BD9-A981/Android/data/com.whatsapp
/data/data/com.whatsapp
/data/user/0/com.whatsapp
/data/user_de/0/com.whatsapp
Any help is welcome. Thank you!
KaMyKaSii said:
I can no longer find the media files that used to be in /storage/emulated/0/WhatsApp until Android 10. I've searched the following locations with no luck:
/storage/emulated/0/Android/data/com.whatsapp
/storage/0BD9-A981/Android/data/com.whatsapp
/data/data/com.whatsapp
/data/user/0/com.whatsapp
/data/user_de/0/com.whatsapp
Any help is welcome. Thank you!
Click to expand...
Click to collapse
Try to locate the folder using the command:
Code:
ls /data/data/com.whatsapp*
VD171 said:
Try to locate the folder using the command:
Code:
ls /data/data/com.whatsapp*
Click to expand...
Click to collapse
I just found the folder. But thanks anyway. Here's the location for those who also need it:
/storage/emulated/0/Android/media/com.whatsapp/WhatsApp
Hi.. In Android 10, Whatsapp folder used to be in root folder (emulated/0), but in Android 11, it has moved to Android/media folder. The big problem it has is - everytime you wipe data to install a ROM, Whatsapp along with media needs to be backed up. Does someone know a workaround here so that WhatsApp has its folder in the root directory? Thanks.
I wouldn't call /sdcard (/storage/emulated/0) the root directory, but ok. Whether the whatsapp folder is placed directly in /sdcard or in /sdcard/Android/media doesn't make a difference as to whether you have to back it up, as it will be on the userdata partition in both cases.
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
maleforwork said:
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
Click to expand...
Click to collapse
I am in the same boat. I can no longer find the dual WhatsApp files, and that version is like a redhead stepchild, cannot add stickers, doesn't recognize file types, etc. All since Android 11 moved the dual app files "somewhere".
maleforwork said:
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
Click to expand...
Click to collapse
Same here, it happened this morning. I am having my exams and because of this I can't access my pdf notes anymore. All of this is so frustrating :/
Someone also got trouble with loading the "WhatsApp Images" Folder over a File Explorer?
When i wanna access it from several Apps like File Explorer or Backup Apps, it will load like endless, some minutes at least.
Have mor than 10 000 Pictures in it but before it loaded always immediately.
If i am in TWRP i can access the Folder but don't scroll down with the bar, just around 1/3 of the Page. Only if i scroll over the Display every File it will show me someting, otherwise it shows just Empty over some Files, like there would be a File Limitation?
Chrypsisilon said:
Someone also got trouble with loading the "WhatsApp Images" Folder over a File Explorer?
When i wanna access it from several Apps like File Explorer or Backup Apps, it will load like endless, some minutes at least.
Have mor than 10 000 Pictures in it but before it loaded always immediately.
If i am in TWRP i can access the Folder but don't scroll down with the bar, just around 1/3 of the Page. Only if i scroll over the Display every File it will show me someting, otherwise it shows just Empty over some Files, like there would be a File Limitation?
Click to expand...
Click to collapse
Exactly the same here. Switched to Samsung android 11 3 weeks ago and since a few days Whatapp app backup (80mb) took an hour instead of less than 2 minutes. Quickly found out that WA folder had been moved and that it now takes 10-60 seconds to open WA images folder (9400 pics) instead of < 1sec at previous location. Yesterday I reinstalled WA and everything was placed back in the original folder (0/WhatsApp) and everything was fast again. But tonight (00:00) everything has been moved to Android/media/com.whatsapp and the backup of whatapp is already running for 50 minutes now. The status for a very long time is: "Prepairing google drive backup".
This is very frustrating and I don't understand how they can ruin this for so many people (see google store reviews).
I don't understand why one location is so much slower than another directory. Is exactly the same storage. Does it have to do with indexes? Who is going to offer a solution for this, Samsung or Whatsapp?
Google or WhatsApp have had to get a solution, but if the wan't?
Because i am using OnePlus, so we know that it shouldn't be a Mobile Phone Manufacturer issue.
Crazy that even the built in Backup won't work because i just use other ways like "FolderSync" or "Synology DS Cloud" Backup.
Even Built in File Explorer or such as "X-Plore" and whatever, won't load the Folder until there are gone some Minutes.
Can also just guess why, but Indexing should be done if it is.
Did also some other trys with a Folder which has just 5130 Pictures (copy of some Pictures).
Used "X-plore" to easy Move the Folder around.
- Move Picture Folder in "Android" Folder will work well but every of the 3 subfolder "data", "media", "obb" will get in trouble.
- Move Picture Folder into "data", it will take a longer Time, also "obb" Folder which is a kind faster.
- Move Picture into "media", it will moved immeaditly like usual at the Phone.
Access Picture Folder just under "Android" Folder it will work fine, but if you wanna Access this Folder under "data", "media" or "obb" you have to wait and enjoy the running circle symbol.
So is the question, what is different with all the subfolder under "Android", like they would have a Speed limit or additional encryption?
First you need to do a whole backup of your chat so that you can migrate the chat information from respectable whatsapp to Fouad Whatsapp.
I am also facing this problem yesterday when I upgrade my smartphone from android 10 to android 11. But after some research, I found the solution. Here are the complete details:
Whatsapp folder in android 11
For images
Android\media\com.whatsapp\WhatsApp\Media\WhatsApp Images
Guys, I'm using Samsung phone too and my WhatsApp media files is in a mess too since the location change a couple of months ago. Now I have media stores in these 2 folders, just like you guys:
1) Whatsapp/Media
2) Android/media/com.whatsapp/Whatsapp/Media (new location)
Now my issue is, I have photos back from year 2016. I can view it in Whatsapp chat (some of them can't locate anymore) but i can't find it in both the directories mentioned above. When I select 'view in gallery', and then i use MiXplorer to check the image location, it says: (refer to attached screenshots)
Path: content://com.whatsapp.provider.media/item (which i guess it is in obb folder)
How is this even possible? The image is not lost but it is not accessible by me anymore and I cant back it up. Due to this mess, I really want to tidy up my media files and move them into single location, presumably the new location but the missing files stop me from doing it. It's bugging me for a few months now
maleforwork said:
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
Click to expand...
Click to collapse
I had installed beta APK and it has some bugs. Today I've decided tou reinstall the sable APK when i uninstalled the beta App the whole folder form android/media also deletd and I've lost everything thing. I had backed up to google drive a few days ago now i could not found the backup. The backup i got is of Dec 2020.
Guys, try this path: <SD-CARD>/Android/media/com.whatsapp/WhatsApp
I found all my whatsapp media there since android 11 upgrade (Samsung M31)
All my files keep on /sdcard/WhatsApp/Media even on Android 11.
Some solution here about the Access Time from the Images Folder?
When i Access (does not matter which File Explorer or Backup Tool) then i have to wait over 10 Minutes and most of them still won't show any pictures. Of Coursee i have over 10'000 Files in it but at the old Location it took me just a few seconds.
Chrypsisilon said:
Some solution here about the Access Time from the Images Folder?
When i Access (does not matter which File Explorer or Backup Tool) then i have to wait over 10 Minutes and most of them still won't show any pictures. Of Coursee i have over 10'000 Files in it but at the old Location it took me just a few seconds.
Click to expand...
Click to collapse
Any OS has problems to deal with folders that contains millions of files.
Certainly, you need to clean the folder.
Hello,
Recently upgraded to S22 Ultra from S22 and have nothing but issues.
Discovered that there were multiple "camera roll" "screenshoot" "dcim" etc.. folders at first I thought it was just folders from older phones but it wasn't. There were photos from 1 day spread throughout all the "camera roll" folders so I combined them. That somehow filled up my storage and has caused duplicates and caused issues with the apps that create their own folders.
So I can undo what I've done and hopefully fix the problem now and for future upgrades, could you please tell me where all the various photo folders should be saved? When I combined the duplicate folders I then moved them all under Samsung Gallery.
Hope that makes sense.
Most items are natively stored in the 'DCIM' folder (e.g., screenshots, or pictures/videos that you took ON the device).
However different applications often use their own folders in which to store media. Some 'may' provide you the option to remap the path to a folder of your choice.
However, if you want to see where a picture is stored by folder name, open 'Gallery' and go to 'Albums'.
AHE_XDA said:
Most items are natively stored in the 'DCIM' folder (e.g., screenshots, or pictures/videos that you took ON the device).
However different applications often use their own folders in which to store media. Some 'may' provide you the option to remap the path to a folder of your choice.
However, if you want to see where a picture is stored by folder name, open 'Gallery' and go to 'Albums'.
Click to expand...
Click to collapse
Hi, the folders with similar names have been created by the device I'm not referring to any albums within Samsung Gallery I've created. The issue is with what this device is doing, I first located them in Samsung Files on the device and also in OneDrive via the website not the OneDrive app.
There are multiple dcim folders, multiple folders labelled camera, camera roll etc.. at first I thought they were folders from previous devices, but when you take say 20 photos in a day they are spread throughout these various camera roll folders not just in one.
Hi, I only see one DCIM folder in my S22 Ultra. Are you saying that you have multiple folders with the same name? How many of them? Are you using multiple photo applications, like the GCam ported application and the stock one, and others? Are you in stock android? Rooted?
kkvvdd said:
Hi, the folders with similar names have been created by the device I'm not referring to any albums within Samsung Gallery I've created. The issue is with what this device is doing, I first located them in Samsung Files on the device and also in OneDrive via the website not the OneDrive app.
There are multiple dcim folders, multiple folders labelled camera, camera roll etc.. at first I thought they were folders from previous devices, but when you take say 20 photos in a day they are spread throughout these various camera roll folders not just in one.
Click to expand...
Click to collapse
That is not normal behavior. The way the S22 Ultra handles images taken by both the default Camera and Expert RAW apps is the same as the S22+ and S22. It creates only one DCIM folder with Camera, Expert RAW, and Screenshot subfolders. Apps like Facebook, Video Editor, AR Emoji camera will also build their own subfolders within DCIM. Google Messages, Instagram, Facebook Messenger, Whatsapp, Office Lense, put their respective folders in the Pictures folder which is at the same level as DCIM.
Try resetting the camera app settings.
Camera - > Settings->Reset settings (3rd from the bottom).
If that doesn't work backup all of your important files (documents, photos, videos, etc.) to your computer and factory reset it. Don't restore from a backup. Once you have confirmed that it is working properly, you copy your files back. When reinstalling apps pay attention to the behavior after each installation. There is still the possibility of a third party app may be the cause.
Yes, I know that it's tedious, but it will either fix it, or help you identify what is causing the problem.
Marcelocohenarg said:
Hi, I only see one DCIM folder in my S22 Ultra. Are you saying that you have multiple folders with the same name? How many of them? Are you using multiple photo applications, like the GCam ported application and the stock one, and others? Are you in stock android? Rooted?
Click to expand...
Click to collapse
Hi, yes so more than one Dcim, more than one camera roll etc.. at first I thought they were from my previous devices but when I take photos, one days worth of photos is spread across the say camera roll folders which just makes it more confusing to workout how to fix.
Nothing out of the ordinary, everything's stock standard that automatically is on the device. I've had nothing but trouble since upgrading so many other issues but would like to sort this one if I can.
gernerttl said:
That is not normal behavior. The way the S22 Ultra handles images taken by both the default Camera and Expert RAW apps is the same as the S22+ and S22. It creates only one DCIM folder with Camera, Expert RAW, and Screenshot subfolders. Apps like Facebook, Video Editor, AR Emoji camera will also build their own subfolders within DCIM. Google Messages, Instagram, Facebook Messenger, Whatsapp, Office Lense, put their respective folders in the Pictures folder which is at the same level as DCIM.
Try resetting the camera app settings.
Camera - > Settings->Reset settings (3rd from the bottom).
If that doesn't work backup all of your important files (documents, photos, videos, etc.) to your computer and factory reset it. Don't restore from a backup. Once you have confirmed that it is working properly, you copy your files back. When reinstalling apps pay attention to the behavior after each installation. There is still the possibility of a third party app may be the cause.
Yes, I know that it's tedious, but it will either fix it, or help you identify what is causing the problem.
Click to expand...
Click to collapse
Hi, I've had to factory reset over 30 times as I have so many issues, not just this photo folder issue. When I first got the device and setting it up as per usual encountered errors.
Did a factory reset via the settings and when the phone was turned back on it wasn't completely reset, tried again and a few more things were reset but again not all.
Had to do a black screen reset (sorry dont know what thats called) and that helped a lot more but it was still not a completly reset device.
I've tried not signing into anything and setting up as a new user, didn't solve anything, I've signed in as you go and that hasn't worked either. I've installed all apps manually, not from backup, and still have issues (I only have like 20 apps most are just standard or the bank). I've had an authorised technician remove and reinstall the software, and that didn't solve anything. They were stumped as they can replicate all of my issues but weren't able to fix them.
I've been battling with this since I got it and have had to make do but it's basically an expensive piece of plastic/glass at this point.
I haven't tried specifically what you've suggested about the camera, so I will give that a go.
kkvvdd said:
Hi, I've had to factory reset over 30 times as I have so many issues, not just this photo folder issue. When I first got the device and setting it up as per usual encountered errors.
Did a factory reset via the settings and when the phone was turned back on it wasn't completely reset, tried again and a few more things were reset but again not all.
Had to do a black screen reset (sorry dont know what thats called) and that helped a lot more but it was still not a completly reset device.
I've tried not signing into anything and setting up as a new user, didn't solve anything, I've signed in as you go and that hasn't worked either. I've installed all apps manually, not from backup, and still have issues (I only have like 20 apps most are just standard or the bank). I've had an authorised technician remove and reinstall the software, and that didn't solve anything. They were stumped as they can replicate all of my issues but weren't able to fix them.
I've been battling with this since I got it and have had to make do but it's basically an expensive piece of plastic/glass at this point.
I haven't tried specifically what you've suggested about the camera, so I will give that a go.
Click to expand...
Click to collapse
If a factory reset is not working, it sounds like the recovery partition is corrupted. Have you attempted a factory reset using the power on, volume up method?
1. Completely power the phone off.
2. Simultaneously press and hold the power and volume up buttons until you see the Samsung logo. This will put you into Recovery mode.
3. Using the volume down button, scroll down to select Wipe data/factory reset and press the power button.
4. Select yes to confirm your choice.
It will may ask you for your Google account password. If it does, enter it. It should then run you through the reset process. The difference with using this method instead of doing from settings, is that it should download a fresh image.
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
kkvvdd said:
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
Click to expand...
Click to collapse
There is absolutely nothing wrong with your phone.
Have you enabled Sync between OneDrive and Samsung Gallery?
If so, turn it OFF.
There is only one DCIM folder in a phone, and the Camera folder is inside of it. On Samsung phones, even the Screenshot folder is inside DCIM by default, but you have the choice of changing its location.
Hi, there is actually a lot wrong with the phone not just this. Which has all been proven by an authorised Samsung technician who has been able to replicate bit not fix any of the issues, unfortunately it's been like this since day one and I'm not getting very far with Samsung so I am trying to fix what I can so it's more usable than an expensive piece of plastic/glass.
But thank you for being so polite and helpful, it makes joining a forum and asking for help so much less daunting.
gernerttl said:
If a factory reset is not working, it sounds like the recovery partition is corrupted. Have you attempted a factory reset using the power on, volume up method?
1. Completely power the phone off.
2. Simultaneously press and hold the power and volume up buttons until you see the Samsung logo. This will put you into Recovery mode.
3. Using the volume down button, scroll down to select Wipe data/factory reset and press the power button.
4. Select yes to confirm your choice.
It will may ask you for your Google account password. If it does, enter it. It should then run you through the reset process. The difference with using this method instead of doing from settings, is that it should download a fresh image.
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Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
kkvvdd said:
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
Click to expand...
Click to collapse
Some apps do put folders in the Pictures folder.
Just to be clear. When you open My Files and go to the Internal storage, how many DCIM folders are there? There should only be one. If there is, then your phone is working as designed. You cannot have two folders with the same name on the same level. No OS that I know of does allows that.
If you are seeing more than one DCIM folder in OneDrive, then something happened with the syncing. Are you syncing any other devices (tablets or phones) with OneDrive?