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stuck on Google logo

After updating around 20 apps (altogether ), I noticed the phone was not functioning normally so I tried to reboot it but now it is stuck on Google logo. I've never unlocked the phone nor used any custom roms. I'm on the latest stock rom 2.3.4
I tried removing the battery and putting it back but didn't work. Vol. up + power and then Recovery didn't work either. It gives me a triangle with ! in it and stops right there.
I also tried the USB Jig that forces the phone into downloading mode but it gave me a screen that asks (Unlock bootloader?) with some warnings but I don't know how to accept that. Niether Vol buttons nor Power button worked there
I didn't want to mess up with the phone until I hear from you guys. Please help

up.......

You might have to actually root it or use the Samsung exe back to factory. That is if you don't want to mess with it because if I ware in your position I'd be going back for a new phone. You did nothing wrong and you have 1 year warranty on it.

FYI, the triangle with ! actually is recovery. The UI is hidden until you hold power and press vol down.

matt2053 said:
FYI, the triangle with ! actually is recovery. The UI is hidden until you hold power and press vol down.
Click to expand...
Click to collapse
Thanks man, I didn't know about that
Is wiping the data (factory reset) going to delete my stuff stored on my SD card? like pic., music, vid. etc?
and do I need to actually wipe the data or will wiping the chache only work?

Factory reset reverts your phone back to the way it was when you got it.
That means all your account settings, device settings, installed applications etc are gone. Everything stored on your SD card will remain there - it's a different storage. The good thing about our Google phones is that you only have to login to Google once and all your stuff is back.
You can try wiping the cache first and see if that works, it won't harm anything. But if that doesn't work, I'm sure a factory reset will.
Good luck.
Greetz

frutelaken said:
Factory reset reverts your phone back to the way it was when you got it.
That means all your account settings, device settings, installed applications etc are gone. Everything stored on your SD card will remain there - it's a different storage. The good thing about our Google phones is that you only have to login to Google once and all your stuff is back.
You can try wiping the cache first and see if that works, it won't harm anything. But if that doesn't work, I'm sure a factory reset will.
Good luck.
Greetz
Click to expand...
Click to collapse
Thanks a lot. I already tried wiping the Cache but it didn't work. I guess I'm going with the factory reset now
Thanks again

the factory reset didn't work !
still stuck on Google logo
any advice?

farisallil said:
the factory reset didn't work !
still stuck on Google logo
any advice?
Click to expand...
Click to collapse
Can you connect your device to your computer via USB and start "adb logcat" at the Terminal/Command prompt? Does it give you any kind of readout at all?

Try doing a hard reset.

GchildT said:
Can you connect your device to your computer via USB and start "adb logcat" at the Terminal/Command prompt? Does it give you any kind of readout at all?
Click to expand...
Click to collapse
I'm not an expert in these things ... is there any post I can follow to do the things you talked about? I'm not sure that I have all the drivers needed on my pc
I do appreciate your help

farisallil said:
I'm not an expert in these things ... is there any post I can follow to do the things you talked about? I'm not sure that I have all the drivers needed on my pc
I do appreciate your help
Click to expand...
Click to collapse
One thing you should consider is just returning the phone, especially if you never flashed or rooted or unlocked bootloader.
Sent from my Nexus S using XDA App

matt2053 said:
One thing you should consider is just returning the phone, especially if you never flashed or rooted or unlocked bootloader.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
I would if I was in the States

just unlock it and flash a nice CM7 with Trinity on top
Here's a rooting guide: http://forum.xda-developers.com/showthread.php?t=895545
There's another guide out there for the i9023 (European version).

GchildT said:
Can you connect your device to your computer via USB and start "adb logcat" at the Terminal/Command prompt? Does it give you any kind of readout at all?
Click to expand...
Click to collapse
No. The device doesn't even show up when I type "adp devices"
Is there anything else I should try?

Thanks
I can perform things with Fastboot
I don't want to root or unlock the phone. Is there anything else I can do?
I tried typing Fastboot update update.zip after downloading the stock rom update 2.3.4 and putting it in the SDK tools directory but it gave me the msg "faild to upload update.zip"

Try to reset with Odin.

Black screen after "wipe data for all users"

Hello all,
Sorry for my bad english.
I try to install new rom (fixed rom) on thl t11.
After i go in recovery mode i go in button "wipe all data" and after " yes - wipe data for all users"
Now when i turn on my mobile (power button) i get only black screen,nothing alse.
Please help me,is possible to fix this ?
Thanks a lot
Edit:
My phone is not rooted.also now i can't acces to my recovery .

did you fix that and if did how ?

By wiping your data you deleted the android system and data on your internal storage. But all your user data should still be there. However, since no operating system is installed, nothing can boot. That's why the screen stays black.
You will have to flash a ROM now. It must be suitable to your phone. You can either install the stock ROM oder a Custom ROM (which I would do since usually you have more options there). Download the zip-file to your sd-card and then flash it via the recovery, which you normally can enter by pressing certain buttons.
Which phone do you have? There a different ROMS out for most of the phones available. CyanogenMod for example is available for almost every phone. I would recommend getting that or the original firmware that was coming with your phone when you bought it.

boka003 said:
Hello all,
Sorry for my bad english.
I try to install new rom (fixed rom) on thl t11.
After i go in recovery mode i go in button "wipe all data" and after " yes - wipe data for all users"
Now when i turn on my mobile (power button) i get only black screen,nothing alse.
Please help me,is possible to fix this ?
Thanks a lot
Edit:
My phone is not rooted.also now i can't acces to my recovery .
Click to expand...
Click to collapse
You can take a look at this, though this is not for your phone you can try along the lines of the tutorial http://forum.xda-developers.com/showthread.php?t=2341320
If you cant even go to qpst download then i think you should hurry to your nearest service station
HIT THNX IF I HELPED

[Q] Phone can't access storage

All of a sudden, no apps on my phone can access the storage, any app that needs to just gives an error.
In recovery mode, if i try and format the cache partition, it can't access the drive and if i try via USB all i get is a few screenshots i have taken since this started happening, which are 0kb.
Any ideas? Thanks!

Jleagle said:
All of a sudden, no apps on my phone can access the storage, any app that needs to just gives an error.
In recovery mode, if i try and format the cache partition, it can't access the drive and if i try via USB all i get is a few screenshots i have taken since this started happening, which are 0kb.
Any ideas? Thanks!
Click to expand...
Click to collapse
It's corrupted, I think you have to wipe it. Better flash the factory image to be safe

GtrCraft said:
It's corrupted, I think you have to wipe it. Better flash the factory image to be safe
Click to expand...
Click to collapse
is this common? I dont think i was even using the phone when it happened. Is there a tutorial somewhere to do this? My N5 is not rooted at the moment.

Jleagle said:
is this common? I dont think i was even using the phone when it happened. Is there a tutorial somewhere to do this? My N5 is not rooted at the moment.
Click to expand...
Click to collapse
It's not common at all, but a bad file or maybe a virus can corrupt the storage. Did you unlock your bootloader? If not then do a factory reset + wipe storage in settings. Or unlock your bootloader because that does the same thing

GtrCraft said:
It's not common at all, but a bad file or maybe a virus can corrupt the storage. Did you unlock your bootloader? If not then do a factory reset + wipe storage in settings. Or unlock your bootloader because that does the same thing
Click to expand...
Click to collapse
I can do a factory reset, i think. Some apps do seem to work, like hangouts, if the storage is corrupt, how does hangouts access messages?

Jleagle said:
I can do a factory reset, i think. Some apps do seem to work, like hangouts, if the storage is corrupt, how does hangouts access messages?
Click to expand...
Click to collapse
That means part of the storage is corrupt, but the fact that you cant access it means it's no use but to wipe it to prevent further problems

GtrCraft said:
That means part of the storage is corrupt, but the fact that you cant access it means it's no use but to wipe it to prevent further problems
Click to expand...
Click to collapse
Okay, the reset button in settings didnt do anything at all (tried several times), so i went into recovery mode and tried to format the phone there instead. It started but never finished, now my phone will not turn on, it just shows the colorful loading animation forever.

Jleagle said:
Okay, the reset button in settings didnt do anything at all (tried several times), so i went into recovery mode and tried to format the phone there instead. It started but never finished, now my phone will not turn on, it just shows the colorful loading animation forever.
Click to expand...
Click to collapse
wiping through stock recovery takes its own sweet time which maybe b/w 30 min to an hour, so you got to have patience for it, try it once more if it doesn't work flash the factory images

Jleagle said:
Okay, the reset button in settings didnt do anything at all (tried several times), so i went into recovery mode and tried to format the phone there instead. It started but never finished, now my phone will not turn on, it just shows the colorful loading animation forever.
Click to expand...
Click to collapse
Unlock bootloader and flash factory images, there is a tutorial in the general section

PAYJOY Administrative app - how to remove this app

I bought a galaxy s7 from a guy and said that the only issue was that he cannot remove his gmail account .
I can't not put the phone on download mode or do hardreset from the menu or from volume + power and home button (see img ) developer options are all gray out . How can I do root or put this on download mode - I bought an usb jig from amazon and doesn't work and the phone. Please help the application is called payjoy and it's administrating the device
Can't post outside link but the error when I try factory reset from the buttons combination is - MDM doesn't allow factory reset - and from the phone menu is gray out

u wont be able 2 the payjoy app is a finance company installed on the phone tje person that sold u the phone financed it and didnot pay it off untill device is paid off u wont be able to do nothing i recommend u to call payjoythey will locate the owner because the imei is registered with all the owner info

any news on how to remove this app?

I've never seen anyone manage it on this forum yet

i just did a payjoy app from a sm-g920a
all I heard about such phone was it doesn't go to downlad mode if it had payjoy
but I found a way to get it done
i have flash stock rom
combination rom
unlock
ect
add my on skype
tonasoledad1

very well my friend, you have a good solution for remove payjoy

Help me
tonasoledad1 said:
i just did a payjoy app from a sm-g920a
all I heard about such phone was it doesn't go to downlad mode if it had payjoy
but I found a way to get it done
i have flash stock rom
combination rom
unlock
ect
add my on skype
tonasoledad1
Click to expand...
Click to collapse
Can you help me.
how can I flash without entering into download mode
Please.

as offered by Vejuo12, as I understand the post instructions:
"1. Go to settings - lock screen and security and set a pin.
2. Then in (Secure Lock Settings) there is an unchecked option that says Auto factory reset, check it... so when you put the pin 15 times wrong the phone automatically does a factory reset.
3. You need to turn off the screen and turn it on again to put the wrong pin 15 times. Each time you input the wrong code time you will have to wait 30 seconds between each attempt, turn the phone off and then back on, for the next attempt. Once you have put the wrong password in 15 times the phone will reboot and factory reset, removing the phone from mdm mode and removing it from the famous manager of the phone, and leaving you to setup the phone normally, but you will need the pin to begin that process.
Well friends I hope you serve them.
(Thanks does not cost anything) thanks see you in the next."
Hope I got that correctly. I've seen this process somewhere in XDA land, as well.

thats correct dude i hope it can help people.

Dark1ugia said:
just have to set up a pin and activate Auto factory reset in Secure lock Settings, restart phone and put 15 times an incorrect pin, it restarts automatically and erase all the phone. thats it.
Click to expand...
Click to collapse
dont do it it will make your phone useless , after 14x phone says: "device turned off, contact IT administrator"
they updated this bug

looks like there is no actually way to remove PayJoy

remove payjoy
hey guys payjoy is removable,note 8 n950u even with the latest software installed. on Oreo it has a software corrupted feature that will factory reset and take off payjoy if firmware is almost bricked. that's almost not all the way. email me at {Mod edit. Oswald Boelcke, Moderator}

My phone has code DSFPZV I seek assistnce
Then it says enter this code when promoted by the payjoy..com checkoit webpage.
What is reasons

ronaiee said:
Can you help me.
how can I flash without entering into download mode
Please.
Click to expand...
Click to collapse
I recently discovered a way to remove the app, I have a Flight M100 that needed payjoy removal.......I put the device into safe mode then went into settings and in the apps section find payjoy app, Dlight app and work setup........Disable all three apps, force stop,disable background data and clear all data
This will temporarily remove payjoy access.....I then booted the device into normal mode and when the payjoy prompt comes up just cancel it out and the device will be usable without payjoy access.........Since ADB is not enable(depending on your device SoC) flash a ton similar to the one but without payjoy and the Dlight OEM......I know it's a little crude but this method worked for me?

I want to rove pay joy of nokia G 10 now

Thank you

{Mod edit: Quoted post has been deleted. Oswald Boelcke, Moderator}
How?

S7 EDGE Payjoy admin app removal .... help!

Hi guys,
I recently bought Samsung Galaxy S7 Edge and it contains an administrative app called "PAYJOY" controlling about everything on my phone ... I tried to get into developer options to use USB debugging to root my S7 but the page appears gray. I tried nearly every app that related to remove or deactivate that admin app such as package disabler pro, app freezer ...etc I even try to delete knox app so I can get to developer options but Payjoy won't allow me to .....
ANYONE KNOW HOW TO REMOVE THAT ADMIN APP, I really appreciate any HELP!
Thanks in advance

Payjoy won't allow me
johngr77 said:
Try to flash a stock firmware with odin then wipe data/factory reset from recovery, this should remove that app and get your phone as a new one
Click to expand...
Click to collapse
The page of payjoy app keeps popping up every time I tried to get to settings.

Not working
johngr77 said:
You can reset from recovery, power off phone, press and hold volume up + power + home till you get in recovery mode, there you can reset. Make sure you know account and password of google account and samsung account that is set on phone. This can be required by phone after reset is done
Click to expand...
Click to collapse
I tried but I don't have its google and samsung accounts

saskalina said:
I tried but I don't have its google and samsung accounts
Click to expand...
Click to collapse
Don't steal phones, give it back

Shame on you
*Detection* said:
Don't steal phones, give it back
Click to expand...
Click to collapse
How could you say that!!! I bought it from the market... I have the invoice and everything related to my phone ... HOW COULD YOU... Some people need to respect themselves before respecting the others ... SHAME ON YOU

You bought a phone that was still logged into the previous owners google account?
Someone sold a phone that they did not reset, and had no lockscreen security?
Doesn't sound very likely to me

S7 EDGE
*Detection* said:
You bought a phone that was still logged into the previous owners google account?
Someone sold a phone that they did not reset, and had no lockscreen security?
Doesn't sound very likely to me
Click to expand...
Click to collapse
I think I'm going to pay a visit to the store which I bought it from.
Accounts are not written in the invoice also he didn't say anything about it!.

johngr77 said:
You can reset from recovery, power off phone, press and hold volume up + power + home till you get in recovery mode, there you can reset. Make sure you know account and password of google account and samsung account that is set on phone. This can be required by phone after reset is done
Click to expand...
Click to collapse
Going into recovery also will let him have access from ADB... But still no USB Debugging....
So I have Payjoy as well but valid... So i tried the master reset from Recovery and....
MDM doest allow
So now what Im ready to get it off my phones as well

https://forum.xda-developers.com/galaxy-s7/help/payjoy-app-help-t3614911

saskalina said:
Hi guys,
I recently bought Samsung Galaxy S7 Edge and it contains an administrative app called "PAYJOY" controlling about everything on my phone ... I tried to get into developer options to use USB debugging to root my S7 but the page appears gray. I tried nearly every app that related to remove or deactivate that admin app such as package disabler pro, app freezer ...etc I even try to delete knox app so I can get to developer options but Payjoy won't allow me to .....
ANYONE KNOW HOW TO REMOVE THAT ADMIN APP, I really appreciate any HELP!
Thanks in advance
Click to expand...
Click to collapse
Try using Adhell 2 to disable it.

Was able to remove PayJoy via Android remote wipe request. No sign of PayJoy now on the S7 but in recovery it still refuses to wipe saying MDM prevents it. But in Android there is no more sign of PayJoy. How to remove the last remnant which shows itself when trying to wipe via recovery?

How did you do the remote Wipe thing ?

PayJoy App Removed
*REMOVE PAYJOY APP*
1.) Go to settings - lock screen and security and set a pin.
2.) they will leave a menu now that says (Secure Lock Settings), they enter there and there is an unchecked option that says Auto factory reset. Basically what that sentence does is that when you put the pin 15 times wrong the phone automatically does a factory reset.
3.) They have to turn off the screen and turn it on again to put the wrong pin 15 times. the first 5 times are going to be followed and they will have to wait 30 seconds, the second 5 times the same, and the last 5 every time they do they will have to wait 10 and 30 minutes each time, but once they have put the wrong password 15 times the phone magically it will reboot and will do the factory reset removing them from the mdm mode and removing the famous manager of the phone.

Tried this method and still hasint worked is there any other way

Nena91001 said:
Tried this method and still hasint worked is there any other way
Click to expand...
Click to collapse
how many times have you tried?
did you attempt a factory reset within settings first?
have you Odin flashed the stock firmware?
---------- Post added at 04:21 PM ---------- Previous post was at 04:09 PM ----------
oh, also see this. it has some coding suggestions in it, but its very readable
https://stackoverflow.com/questions...p-with-active-device-admin-enabled-on-android