I've been trying to fix a market issue with my SG tab 7.7 so I did a full wipe and reflashed the ROM in CWM.
Now when I go into the market, all my paid apps don't show up as paid, it wants me to pay again (e.g. titanium root, mobile odin etc.) Ditto on the web store as well.
I've filled in the form on the website but I"m not holding my breath for google (lack of) customer service, anybody run into this before?
Checking on my other droids, the same issue appears to be afflicting them as well, even if the app comes up in 'my apps' when I click on it instead of letting me reinstall it wants me to pay again!!!!
EDIT: Please DO NOT BOTHER SUGGESTING any of the normal 'fixes' such as clearing cache/data, clearing google service framework, full wipe, remove and re-add account, check google account is selected etc. This thread is for those of us whom none of the client side fixes work. And yes our web store is also similarly broken. Confirmed its a google side issue via raising a ticket with them. As per google: ""We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.""
Just one silly question. Are you using the same gmail account for your paid market apps ? Is the device id remain the same as it is ?
Touch wood, so far I never experience your issue here. I have did several times of full data wipe with flashed more than 10 different roms from GB to ICS and so far my paid apps still displaying as "purchased". It will appear as "not installed" in "My Apps" section if I haven't re-download/restore them.
Try contact google and probably you need to show them your receipts from the apps you purchased in the past.
Same account, I didn't change any ID or whatever (full wipe and reinstall of same rom). Besides its happening on all 3 droids I own (1 phone 2 tablets).
tried clearing market data, cache, force stop etc. no change.
On web store it says I don't own any apps
As for receipts I have it all in my gmail of course but I have to wait for goog to get back to me, the lack of customer service (e.g. I can't even call someone) is appalling IMO. I have over 30 paid apps so this is super annoying, and now I"m afraid to buy any more in meantime until its resolved lest it screw my account even more
Hey, this is my first post ever on XDA.
I just wanted to say that exactly the same thing has happened to me. I've bought around 50 apps on the market, and as of yesterday all of them started saying that I would need to pay in order to install them.
On the web store it says I don't own any apps, so I'm sure this has nothing to do with my individual device. It seems like a problem on the back-end. Maybe some glitches appeared in the system during the transition to Google Play?
Anyway, I'm stuck in the exact same boat that you are. I've reported the problem to Google via their support form, but aside from the automated response that you get when you first report a problem, I haven't heard anything back from them.
I also started wondering whether the problem might fix itself if I buy another app. But I'm also paranoid about making it worse somehow. Sigh...
---------- Post added at 01:36 AM ---------- Previous post was at 01:25 AM ----------
Oh, by the way, I'm running an unrooted Galaxy Nexus with 100% stock firmware. So I really think this is issue has nothing to do with custom ROMs - I reckon the problem is entirely on Google's side.
Yep has to be if the web store is borked as well. Also under my apps, all, it sometimes throws 'error connecting to server [RPC]' or something like that
Two of my droids are custom (Atrix w/ ICS Cm9 beta, Samsung galaxy tab 7.7 w/ tweaked stock) but a third is stock unrooted (sony tablet S).
poor form from goog they really need to up their customer service, even if 'sorry we know there's an issue with XYZ and we're working on it'. I've also got 50+ apps lol
yup im having the same, I first thought it was due to my custom FW but seems unrooted stock folk are also having this problem. I made a thread about it a couple of days ago and again all having the same issue
http://forum.xda-developers.com/showthread.php?p=24026026#post24026026
what i found, is if i go to the web store and see my purchase history and click a product, it shows as purchased (like it should) but will not download when clicked, when using the search bar looking for the same app (my case both was titanium pro) it wanted me to purchase.
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
on an additional note, "play" has now been added to the black bar google home page above the search results in between maps ans youtube, so it seems they are messing with something
Anyone tried to connect to a 3g/wifi and manually sync your gmail account ? So far I observed is whenever I just wiped my phone. It will take awhile to fully synced back my email, contact, calendar and the last one which should be google market place.
Try don't take any attempts to make it work and let it be under internet connection and see if they will come back by their own. Just don't do any full wipe again, and performs a normal personal data restoration (like titanium backups). Let it be like 1 day normal usage with internet connectivity and see if those missing apps will appear back or not.
My personally experience is that I didn't actually take any action when I see them blank after full wipe. I proceed and busy with my gmail account login, sync back my contact and calendar, then performs titanium restoration and sms restoration. Eventually they just appeared after couple of hours or maybe 1 day or I dunno, I didn't actually care about it as I just know that they will come back to me and so far the app did appear back by its own in "My Apps" section.
none rooted stock phones are also having this problem, so im not sure its anything to do with wiping the cache and thanks, but thanks for the input.
Kurisu87 said:
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
Click to expand...
Click to collapse
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
I've been hit with this too. My apps on the website are completely gone. The orders are still there, thank god. So if google ever actually try and help I can prove I bought them.
All I did was clear cache and data in the play store on ICS because I couldn't download updates. Did they change clear data so it wipes EVERYTHING server side?
My playstore on my ICS xoom has a completely blank "my apps" page. If I try and update my apps it asks me to pay.
My nexus one on GB still uses a really old version of market (I froze the updater some time ago) and that's working fine at the moment. I can do updates ok too.
On my xoom I unistalled updates to pre "play store" re-brand (so plain old android market) and it shows all my apps and lets me update them without asking me to pay again. Next time I open it, I'm back on the play store with no apps listed in "my apps". So I uninstall updates again next time I need to use it. There doesn't seem to be an updater to freeze any more.
I daren't try buying any new apps in case that messes it up even more.
As a short term workaround try using an older version of the market. The one that works for me is 3.3.12.
I've tried going back to a nandroid from a couple of weeks ago, didn't work. I've wiped, flashed, market doctored, everything I could think of. No help. This is definitely server side.
I've sent emails to google but they haven't replied. I sent a few because there wasn't an option for "you deleted everything on my account for no reason."
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
CrashCrashCrash said:
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
Click to expand...
Click to collapse
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
wow.. thats totally wierd.
did u login using the same google account??
summer_love said:
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
Click to expand...
Click to collapse
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
DamnDroid said:
wow.. thats totally wierd.
did u login using the same google account??
Click to expand...
Click to collapse
lol, yes I did. I removed all others just to make sure
CrashCrashCrash said:
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
Click to expand...
Click to collapse
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
summer_love said:
lol, yes I did. I removed all others just to make sure
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
Click to expand...
Click to collapse
Absolutely the same situation...
Purchased apps looks like not purchased
Vulk_ZA said:
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
Click to expand...
Click to collapse
when i tried to purchase one I didnt have, it went through and downloaded fine (I purchased v player unlock for 59p) yet I was getting an error trying to download the free trial app. All seems a bit odd to me.
romansib said:
Absolutely the same situation...
Purchased apps looks like not purchased
Click to expand...
Click to collapse
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
If you contact the titanium developer he might be able to send you the old version of the pro key. It's just a file you put on your sdcard. He's always been really helpful when I had issues.
summer_love said:
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
Click to expand...
Click to collapse
I got a reply from Google Play Support, but it seemed like a canned response: it was mostly suggestions to try things I've already tried, such as logging in with the correct account, making sure I've upgraded to the latest version of the Play Store app, or doing a hardware reset of the device.
I replied with a more detailed explanation, and included several screenshots to illustrate the problem.
I also included a link to this thread. Hopefully someone at Google will realise that there's a problem on their side that needs to be fixed.
I haven't even gotten a single response short of the initial auto reply, and its nearly 72 hours. Pathetic really. If I was an apple customer and lost all my itunes purchases.......... GAH google get it sorted
Hi all,
I had a few apps on the Play Store some months ago, which got removed after Google decided to ban me from the Play Store for who knows what reason. Apparently the cause was the "sexy" nature of the apps, which still doesn't explain why my app got kicked out and so many apps that are much worse than mine still live there.
Well, anyway, I've decided to put them all back online on a website for users to download, so if you're interested in them feel free to download them and give me some feedback! All the apps have a brief descriptions and screenshots:
drfeelgoodsw . appspot . com (sorry, being a newbie no link allowed...)
They're all apps to quickly access galleries of well known sexy and gossip websites (Front Magazine, The Sun Page 3, Egotastic and so on), and they all allow you to mark those galleries as favourites, save them on your SD card, etc. Nothing fancy but I hope you'll enjoy them nevertheless! If you have any suggestion on how to improve them, or just know some other website you'd like a similar app to be made for, I'd love to hear it from you
They must have been deleted again because nothing comes up in a search for them
Sent from my Nexus 7 using xda premium
sixfearstheseven said:
They must have been deleted again because nothing comes up in a search for them
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Sorry, I should have been clearer... by "back online" I actually meant they were available again on the web page I created for the purpose, not on the Play Store. I tried publishing them on Android PIT after they were removed from the Play Store, but that only lasted a few weeks, as apparently Android PIT only hosts apps that are also on the Play Store (quite silly of them, considering they're supposed to be an alternative market, but anyway...). I'm looking for other markets to publish the apps on, but until then the apps are available for download on the page I linked in my previous post. Those apps automatically look for updates using a JSON string on the same page, so updates should be easy to keep track of even without a Market in place.
No feedback? Either the apps are perfect the way they are, or they really suck!!
DrFeelgoodSW said:
No feedback? Either the apps are perfect the way they are, or they really suck!!
Click to expand...
Click to collapse
Also, I suspect that people are getting a bit wary of sideloading apks when they could be malware. That's unfortunately a level of trust you lost when you were banned from the play store.
cyansmoker said:
Also, I suspect that people are getting a bit wary of sideloading apks when they could be malware. That's unfortunately a level of trust you lost when you were banned from the play store.
Click to expand...
Click to collapse
Oh, I hadn't thought about that...
Well, if that can help, I can post a screenshot of the mail from Google describing their exact reason why I got banned, which had nothing to do with malicious behaviour in my app. That said, anyone can just monitor the traffic my app generates, and see that, apart from an update check at the beginning (a GET to retrieve a JSON file), the only connections are towards the website each app is wrapping. I would be quite dumb to post malicious apps on an expert den of Androiders like XDA Developers anyway ehehe
Anyway, if that can help I ca post the complete source code of one of the apps to let people check that everything's fine. The core of the apps is mostly the same (activities, sqlite database, image cache, httpclient+jsoup), apart from differences related to their structure (e.g., Page3 has much more activities and choices than GQ), so that should help understand I'm not hijacking anything. Of course, you could object there is no guarantee the code I'm posting is exactly the one used to generate the APKs, as we'd be back to the trust issue at the beginning...
Well, if there's any way I convince those in doubt that I'm in good faith just let me know. About the Play Store, unfortunately there's no way I can get back there. In the mail I received, I was told I was banned and that I could not open a new account to publish the apps again, so that's out of the question. Android PIT only accepts apps that already are on the store, so no go either. I tried other markets like Androlib and SlideMe, but both failed to send me the confirmation mails I needed to confirm the account, so I'm wondering if they're even a viable solution for developers right now. I've already discarded the Amazon App Store option, as there's an annual fee the likes of which only Apple could conceive. Anyone knows more alternatives to publish apps?
I created my gmail account a few years ago in Egypt , I recently just moved from Egypt to the USA . I became very disappointed when I realized the playstore still thinks that my gmail is associated to Egypt . I called Google., they werent that helpful , nothing seemed to fix this problem.
I can't download an app like hulu plus or access the playstore website to buy anything including nexus devices,books,or movies !!
Please provide any information that would solve this predicament
If you are on Chrome, check out this thread I found by searching "how to change where google thinks I am" and clicking the first link on Google (under ten posts, can't post links! D: ), they seem to have found the answer for where Chrome thinks you are, at least. I would think that once it realizes your account you are using in Chrome says you are in the US, it would tell all your other account linked apps that you're in the US.
If you aren't in Chrome, make sure you have Google Location services turned on in your settings menu under location on your phone. I think this may work much easier than the other suggestion, and I would try this first, and use the other one as a "plan B".
Hope I helped!
Thanks for your reply ,but unfortunately this problem isnt at all relevant to chrome. It's more focused on google play limiting the access to my gmail account. It is a problem concerning only these two and nothing else. I gave up on it and just made a new gmail to access the playstore .
Sent from my HTC One using xda app-developers app
Hi
I recently downloaded dSploit from their website, but after I found it on Play Store too, I just downloaded that one instead.
I saw that my date was 1-1-2015, so I thought that it was a malware. I deleted it and then tried open Play Store, but was not able too. After waiting for Play Store (as I just thought I had slow internet) two messages popped up. One that said something with an program trying to connect to Play Store and another saying Google Maps could not work/open or something like that.
I fast turned off the phone and opened it again. After that my date was normal and I could open Play Store. I downloaded 360 security and ran a scan and it said my phone was clear.
But just to be sure, is it possible for malware to hide on Android, just like on an PC? Also, is their any way I can check if it's still there, as I dislike an malware being able to spy.
Thanks in advance
No there is no maleware in your device(uptil I know). And the reason why your play store was working is because of the date and time. Play store does'nt works if the user does'nt enters the date and time correctly.
Please press the thanks button if you think I helped
skakazim said:
No there is no maleware in your device(uptil I know). And the reason why your play store was working is because of the date and time. Play store does'nt works if the user does'nt enters the date and time correctly.
Please press the thanks button if you think I helped
Click to expand...
Click to collapse
Well kind of, but you still get a thanks.
The thing was, that the program I downloaded from Play Store changed my date and didn't allow me to surf the web without getting redirected and so on.
So what I was curious about, was that after deletion of the program, am I still infected or can malware hide on Android, just like on windows? Or when then app itself is deleted, so is the malware?
Thanks in advance
Well I think there is no maleware but I still prefer you to run an anti-virus check so all of your doubts are removed
Please press the thanks button if you think I helped
I wanted to know if my phone was hacked.
Yesterday while surfing a site on UC browser I clicked the back button and it directed me to a page which said UC Web Your personal information leaked, Please visit Google Play, I again clicked back and it said Samsung Your personal information could be at risk, download Privacy Lock from Google Play, Again I clicked back and It said security risk Download Zero Launcher.
But inspite of clicking back it did not take me to the site that I was surfing. I had to close the browser.
My phone already had Avast Security downloaded.
Hence I want to know why did I receive this. Is my information leaked?
My friend told me these were just advertisements to be downloaded from Google Play.
Got it confirmed from you people itself yesterday that my phone is safe.
But i did not download anything from that site but I exited the browser and went to Google Play and downloaded Privacy Lock & Zero Launcher from google play.
But again I uninstalled them also now and have secured my phone with CM security.
Is my phone still safe after downloading Privacy Lock & Zero Launcher from google play.
Hi,
I can't find anything relevant on XDA for this issue. You will need to register on XDA and ask about your issue here,
> Android Development and Hacking > Android Q&A, Help & Troubleshooting
Good luck!