Moto G wont turn on after KitKat update - Moto G Q&A, Help & Troubleshooting

Please help me my moto G 1st gen. dual sim XT1033 16GB wont turn on, wont recognized by pc.
Before problem: I am upgrading my OS to Kitkat after upgrade it restarted and turned on then turn off again after that it wont turn on or recognized by computer.
I tried to plug it in the computer the led will blink white for a second and nothing happens
I tried to a wall charger and the same led will blink for a second and nothing happens
The battery isnt dead or broken it has electricity in it.
I had tried the 20 second power button up to 5 min pressing, I had also tried the volume down + power button but nothing happens just a blink in Led for a second
I use an adapter of 1A, 1.5A then a 2A, different cables including the one in box ... I also let it charge for min. of 2 hours , I also take the battery out for a couple of mins. to 30 mins but nothing.
Please help me I cant take it for repair because there is no one in my country can repair a motorola device (Philippines) and I cant send it to US because I dont have an address there. Please help me:crying:

Related

Dead Xyboard 10.1 mz617 Help me pls

Guyz I flashed this thing to update (http://forum.xda-developers.com/showthread.php?t=1756100) my mz617 to ICS and followed every instruction and now my xyboard won't turn on ...
During flashing my tab had only 5% battery but flashing succeeded but still phone is not turning on. I have kept my tab charging from past 2 Hrs but still wont turn ON. Pls help me guyz.. :crying::crying::crying::crying::crying:
bump.. anyone I think charging issue ????
3n3rg1c said:
bump.. anyone I think charging issue ????
Click to expand...
Click to collapse
i know this might be a dumb question, but have you tried pressing volum up+volume down+power together when you're turning it on? does it do anything when you do that? have you tried booting into recovery?
oohhh always last thing, are you using the power adapter that came with the xyboard to charge it? because if you are using just USB cable to PC it wont power up, also, if you are not using the designated charger, i can tell you first hand that it will take about an hour of charging before you can power it up since its not the right voltage i.e, a phone charger, i use my Samsung Galaxy tab 3's charger to charge this beast and it works well, but yes if the battery died, the thing wont power up for like an hour, try this.. unplgu it from the charger, press the power button, if u see the red light blink next to the camera, then its just a dead battery, you should be ok, if you dont see nothing then you might have an issue, but i can tell you this, if you had an error flashing or bricked it, when you try to power it up if it has battery life, the screen will light up, but just stay black, but if its not lighting up, chances are its dead and just needs to be charged
@masterse7ven first of all thanks for the reply. I am using power adapter which is not meant for the xyboard but when tried to connect power adapter my xyboard shows white light @ bottom & red at top next to camera. & it used to blink red light 3 times when i tried to power up. Now after an hour or so No light when connected to power adapter & no blink while trying to turn thing on. I tried vol down + up + power button But still no response I think its the charger heck I think remaining battery power is also drained ??????? I will buy a new charger again. & reply the results...

Moto G doesn't charge or power up

I'm sorry if this topic has been discussed so many times, but I couldn't find symptoms like the ones my Moto G has.
Two weeks ago, my Moto G reached out to 0% and shuted down. After that I've tried the following possible fixes:
Leave the phone out a day off the charger and then charging it for 3-4 hours or even all night long.
Pressing the power button for several minutes while connected to the wall charger.
Connecting it to several chargers (750, 1500 and 2000 mah).
Taking out the battery cover, disconnecting the battery flex and then reconnecting it.
A few things I noticed were that my phone came with a 450 mah charger in the box, and when I connect the phone, the LED light lits continuosly and it never goes off.
When I tried with 1500 and 2000 mah chargers, the LED lits too, and while pressing the power button, the LED light flashes one time after 2-3 minutes, and then flashes again after 5-6 minutes. But these flashes are very glimmer. And no matter what I do, the screen never lights up, and the LED light never goes off.
Please, I desperately need your help. I bought this phone two months ago and I've unlocked the bootloader, so I don't think warranty will cover the phone.
Thank you very much.
if you press power + vol down does the phone goes to recovery? i figured out that even if the phone does not boot you can go to recovery (or is it bootloader?) and than go to barcodes and press vol up. some codes will show up. after a min or so it will turn off. repeat this until the phone wont even boot to recovery. now plug it in the charger and hold power button for 2-3min and than leave it charging for an hour and than try to power it up. if it will not work try to unplug it and plug it in again after a minute and than hold the power button again for 2-3min and leave it charging for an hour again. i got my moto g booted after few tryes.
it seems that moto g wont charge until the battery is completely drained.
I'm sorry but the phone won't boot into bootloader mode neither. Are there any other recommendations? Thanks for your reply.
EDIT: I'll see if I can record a video of the phone's behavior. Maybe it could help.
How to resolve this dead battery issue...
rodrigojfuentes said:
I'm sorry if this topic has been discussed so many times, but I couldn't find symptoms like the ones my Moto G has.
Two weeks ago, my Moto G reached out to 0% and shuted down. After that I've tried the following possible fixes:
Leave the phone out a day off the charger and then charging it for 3-4 hours or even all night long.
Pressing the power button for several minutes while connected to the wall charger.
Connecting it to several chargers (750, 1500 and 2000 mah).
Taking out the battery cover, disconnecting the battery flex and then reconnecting it.
A few things I noticed were that my phone came with a 450 mah charger in the box, and when I connect the phone, the LED light lits continuosly and it never goes off.
When I tried with 1500 and 2000 mah chargers, the LED lits too, and while pressing the power button, the LED light flashes one time after 2-3 minutes, and then flashes again after 5-6 minutes. But these flashes are very glimmer. And no matter what I do, the screen never lights up, and the LED light never goes off.
Please, I desperately need your help. I bought this phone two months ago and I've unlocked the bootloader, so I don't think warranty will cover the phone.
Thank you very much.
Click to expand...
Click to collapse
Answer.....I have exact similar problem for last one week and i figured it out how to recover..u have to leave the phone for 24 hours to discharge and then open the battery...See youtube tutorial how to open it....
then go to any local mobile repairing shop and ask him to charge or boost your battery..they have some kind of boost machine..ask them to do it for 10 min the put on the battery and hold the power button led will blink 3 times put the phone in charge i guarantee you u ll get ur moto g back....i have also sucessfully removed the outer glass from digitizer,,...but that another story...hope i helped you...
I recently ran into this... I let my XT1032 battery deplete to 0% and then had a difficult time getting it to recharge.
When the phone was plugged in to any of these:
- my desktop PC
- powered USB hub
- game console USB port
it powered on briefly and showed the white screen with 0% battery indicator. The screen would then go blank and then after a few minutes the phone would boot successfully to my lock screen. However, it seemed to stop taking charge at this point and after a few minutes would shut itself down again. And the cycle would repeat.
I was able to get it to boot to the bootloader through normal means (Vol. Down + Power). But it behaved similarly in that it seemed to stop taking a charge and so after a few minutes it would power down as the battery ran out. And the cycle would repeat.
What finally worked for me was to use a different charger (and cable). I ended up using the charger that came with my tablet (Nexus 7) and the phone charged up the battery without issue -- I'm not sure whether the charging cable made a difference.
There's some discussion here:
http://androidforums.com/threads/moto-g-died-and-now-wont-charge.837568/
that suggests that when the phone hits 0% battery, it becomes fussy about the charger and that a high charging current is required or else the charging circuit shuts down.
My experience would support that theory. Seems a rather dumb design on Motorola's part...
Lesson here is to not let your device run down to 0%!

[Q] Black screen but charging led lights up

Hi There,
Yesterday morning I went to work with a completely charged Moto G. When I arrived at work my screen was black and had become unresponsive.
The powerbutton doesn't wake up the phone, tried several times, holding it for more than 150sec. When connected to a charger (tried multipe) the charging led lights up, not blinking.
I have read on a motorola forum that this could indicate that there's insufficient power in the battery to activate the display.
However it was completely charged.
My Moto G has an unlocked bootloader, is rooted and has a custom rom (C-Rom, [ROM][AOSP][KK][12/05] **C-RoM** -4.4.2- -v6.5)
Is there anything I can try or is my phone a brick now?
Thanx in advance
The same problem
I am having the same problem too.
My moto G drained its battery until it shut down. Then i promptly went to charge it. The screen is blank and and notification light is on.
snooze1973 did u find a solution or is it now working?
PS My Moto g bootloader unlocked, stock rom,rooted and it is on the Faux123kernel
Thanks in advance
No luck Yet
No luck yet, left it on the charger for a whole night, still just the white charging led. No response to the power button.
But I refuse to believe it is completely dead. Before I had a HTC Desire S, tried many custom roms, never bricked it.
I just can't imagine what happend the day before yesterday.
Perhaps I'll try and find a more powerfull charger.
snooze1973 said:
No luck yet, left it on the charger for a whole night, still just the white charging led. No response to the power button.
But I refuse to believe it is completely dead. Before I had a HTC Desire S, tried many custom roms, never bricked it.
I just can't imagine what happend the day before yesterday.
Perhaps I'll try and find a more powerfull charger.
Click to expand...
Click to collapse
I think I found a solution. I followed these steps
1. Charge your phone via USB cable on your computer.
2. The white notification light should come on.
3. Then, do not touch any buttons on your phone.
4 The iconic Battery Logo(white background) should appear after several minutes.
Followed these steps and my phone eventually turned on
Good luck!!
Still no luck, trying a different cable (blackberry) now.
Not working for me, still just a beautiful white led indicator.
Start to think it's probably dead. Or battery thinks it's drained somehow.
Maybe anyone else has an idea?
Ok, I opened the Moto G and disconnected the battery, reconnected it after 10 sec. still no luck
Odd thing though and not very promising is that when the battery is disconnected the charging led still lights up when charger is connected.
Could this just mean that only the battery is fully drained or that the device is messed up?
Guess I going for a new one.
See if a new battery helps
Bought a new one today, so I can try and fix the other. First I will leave it for at least 24 hours.
Perhaps I will exchange the batteries at one time to see if that helps.
the same problem
shahtheass said:
I am having the same problem too.
My moto G drained its battery until it shut down. Then i promptly went to charge it. The screen is blank and and notification light is on.
snooze1973 did u find a solution or is it now working?
PS My Moto g bootloader unlocked, stock rom,rooted and it is on the Faux123kernel
Thanks in advance
Click to expand...
Click to collapse
i had the same problem, i had no idea how to turn on my moto g.
anyone could help please
Black screen but charging led lights up
I am experiencing the same issue.
I bought a dead moto g for part replacement with my current moto g. Just out of curiosity, I plugged in the charger to the newly arrived moto g and observed the similar behavior.
To go further, I swapped the battery and tried to turn it on, and voila, it boots!! It has C-ROM. But it won't charge the battery any how. Its again back to
original behavior : No Screen, No Battery Charging, Only notification LED glows. I kept it on charger for whole night, but no luck.
The notification LED turns on even if I the battery is removed and charger is plugged in. What does that really mean?
Is there a probability that the charging circuit is broken? or it has something to do with bootloader, C-ROM and custom kernel? Does any one thinks reverting back to Stock ROM will help out in any way?
Same here...
Exactly the same with my little brother his Moto G 4G (1st gen) (stock rom, BL unlocked & rooted).
Solid white LED when plugged in, no other response.
The most advertised trick does not work (step 6: flashboot screen doesn't show up)
[SIZE=+1]Q28: Moto G will not power up (addition to Q16 and Q25)[/SIZE]
Plug it into the charger
Hold the VOL DOWN key
While still holding the VOL DOWN key, press and hold the POWER key
Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.
After holding the keys down for more than two minutes, release them.
The Flash Boot screen will display, and the Normal Reboot option will be highlighted
Press the VOL UP key and the device will start a normal reboot.
If you have tried the above and it didn't work, try this:
Plug in the phone for 15 minutes.
Proceed to Step 2 above.
Click to expand...
Click to collapse
(source: http://forum.xda-developers.com/showthread.php?t=2537119)
It has been an hour on the charger of my Asus T100 Tablet (5V, 2A). Still no luck...
Due to the lack of other solutions, I guess all our phones are ready for RMA...
Update: an overnight charge on a 5V 1A charger did the trick. White led was gone this morning, booted normally.
JoWannes said:
Exactly the same with my little brother his Moto G 4G (1st gen) (stock rom, BL unlocked & rooted).
Solid white LED when plugged in, no other response.
The most advertised trick does not work (step 6: flashboot screen doesn't show up)
(source: http://forum.xda-developers.com/showthread.php?t=2537119)
It has been an hour on the charger of my Asus T100 Tablet (5V, 2A). Still no luck...
Due to the lack of other solutions, I guess all our phones are ready for RMA...
Update: an overnight charge on a 5V 1A charger did the trick. White led was gone this morning, booted normally.
Click to expand...
Click to collapse
i hv been facing the same problem since past 2 days, it was working gud wen suddenly it went bad. i remember using it and putting it back into my pocket & after like 10 mins wen i tried to open it, it didn't respond. i tried to hard reset it (by pressing vol down n power button) & by forced reset but it didnt work. now, i have put it on charge on a source of 5v 1A charger. i hope it works and works well. now my question is that i remember my cell was nearly 50% charged wen all of ds happened, so i wish to know that is dre some hardware problem or dead battery problem?? thnx in advance
shahtheass said:
I think I found a solution. I followed these steps
1. Charge your phone via USB cable on your computer.
2. The white notification light should come on.
3. Then, do not touch any buttons on your phone.
4 The iconic Battery Logo(white background) should appear after several minutes.
Followed these steps and my phone eventually turned on
Good luck!!
Click to expand...
Click to collapse
I don't know why a USB charger and a PC connection should make any difference when the phone is not booted up.
I had the same problem. I solved it by removing the battery by opening the phone (mine was out of warranty) and taking it to repair shop where they charged the battery for an hour. Then when I put it back in, the phone rebooted normally with 10% charge.
But ever since, my battery life has deteriorated. Doesn't even last one full day. And I have had the same issue twice. I think I need a new battery.
snooze1973 said:
Bought a new one today, so I can try and fix the other. First I will leave it for at least 24 hours.
Perhaps I will exchange the batteries at one time to see if that helps.
Click to expand...
Click to collapse
Did New battery helped u in booting device?? because i am having the same problem.
same problem here.just call from Moto Care they told to charge bettery for 7 hours min.then on the phone.let see if it works i will update..
Same Problem to me not for me this problem is faced by several moto g users
snooze1973 said:
Hi There,
Yesterday morning I went to work with a completely charged Moto G. When I arrived at work my screen was black and had become unresponsive.
The powerbutton doesn't wake up the phone, tried several times, holding it for more than 150sec. When connected to a charger (tried multipe) the charging led lights up, not blinking.
I have read on a motorola forum that this could indicate that there's insufficient power in the battery to activate the display.
However it was completely charged.
My Moto G has an unlocked bootloader, is rooted and has a custom rom (C-Rom, [ROM][AOSP][KK][12/05] **C-RoM** -4.4.2- -v6.5)
Is there anything I can try or is my phone a brick now?
Thanx in advance
Click to expand...
Click to collapse
Same Problem to me not for me this problem is faced by several moto g users are facing this if they unlocked their device bootloader.
I have a simple solution for that I have faced this issue long time ago and now I know a permanent solution. You all have usb cables in your house...just took a old one and cut it from the mini usb side..there are 4 wires...you have to care about red and black..open your moto g battery and took it off from the phone now connect the usb cable to your pc and touch the red wire to the positive and black to the negative ...just do this for 45 seconds and immediately connect the battery to the phone and connect the charger...phone will starts charging from 0 % pls do not wait to connect the switch and back cover just charge it upto 20 % the cover it up.....DO NOT LET YOUR BATTERY DRAIN MORE THAN 30% AS THIS IS COMMON PROBLEM IN LI ION BATTERIES...
sayonsamui said:
I have a simple solution for that I have faced this issue long time ago and now I know a permanent solution. You all have usb cables in your house...just took a old one and cut it from the mini usb side..there are 4 wires...you have to care about red and black..open your moto g battery and took it off from the phone now connect the usb cable to your pc and touch the red wire to the positive and black to the negative ...just do this for 45 seconds and immediately connect the battery to the phone and connect the charger...phone will starts charging from 0 % pls do not wait to connect the switch and back cover just charge it upto 20 % the cover it up.....DO NOT LET YOUR BATTERY DRAIN MORE THAN 30% AS THIS IS COMMON PROBLEM IN LI ION BATTERIES...
Click to expand...
Click to collapse
Interesting, but how did you determine the negative and positive terminals on the battery flex? Can you, please, mark the attached photo of the battery of moto g to help the community?
Also, as a side note I think I discovered a solution - I connected the phone to my PC's usb 2.0 port and held the power button for 2 minutes - at which the LED blinked momentarily and then continues to shine. I left the phone connected and continued to browse for solutions to this battery charging dilemma - then about 5 minutes the LED stopped shining (and I breathed a sigh :silly: !!! becaue this is the sign of battery being charged!) and after about 30 minutes of charging I turned the phone on and it was 16% charged. Well I haven't been able to reproduce this solution (since, I have been extra cautious with the battery now!) but I would surely like to know if anyone can reproduce this solution:
1. Plug in your phone to USB 2.0 or 3.0 port with original moto g cable and confirm that the LED shines continuously.
2. Hold the power button for 2 minutes (which I discovered to be a long time if you just continuously stare at the phone!) after which you will notice that the led with blink momentarily before continuing to shine continuously. (I suggest you continue holding it for another 2 minutes after which the led will blink again momentarily)
3. Leave the power button and leave the phone attached to the port for at least 30 mins before attempting to power on.

Moto G won't power up or charge

Moto G No Power
I've got a Moto G which is refusing to show any signs of life apart from a white flashing LED now and again.
When plugged into computer (Windows 8.1) installs driver: QHSUSB_BULK
No custom firmware has been installed. This has all original software on the phone.
Have tried the following to repair it.
Hold Vol Down + Power. Tried 2min - 5min.
Leave phone for 24 hours, LED does not blink 3 times.
Hold power button for 2-5min
Remove battery.
This phone was working until the battery went dead, was left on charge overnight but no signs of life. Have tried 3 different chargers: 1.0Amp, 1.2Amp & 1.5Amp. Aswell as different USB cables.
Anyone got any more suggestions in how to get in to the phone? Need to get off the data (mainly pictures & contacts).
tekrepairsne said:
Moto G No Power
I've got a Moto G which is refusing to show any signs of life apart from a white flashing LED now and again.
When plugged into computer (Windows 8.1) installs driver: QHSUSB_BULK
No custom firmware has been installed. This has all original software on the phone.
Have tried the following to repair it.
Hold Vol Down + Power. Tried 2min - 5min.
Leave phone for 24 hours, LED does not blink 3 times.
Hold power button for 2-5min
Remove battery.
This phone was working until the battery went dead, was left on charge overnight but no signs of life. Have tried 3 different chargers: 1.0Amp, 1.2Amp & 1.5Amp. Aswell as different USB cables.
Anyone got any more suggestions in how to get in to the phone? Need to get off the data (mainly pictures & contacts).
Click to expand...
Click to collapse
Your phone is DEAD
Its hardbricked and you can save it only after the blankflasher tool works , which will only work after the required files are released by Motorola
You are one of the many users who have a dead device because of a fully discharged battery

Moto E XT1022 not turning ON.

I couldnt turn it on . I got 1 or 2 blink led while pressing power for 10 seconds (this only if it is plugged), it doesnt do anything if unplugged. Tried 2 min hold power down, power and volume down, and several other options. Tried several charger, LG, Samsung, RPI2 (5v 2a), pc/notebook usb, and of course the original charger. Left it for charging all night, and several hours during the day. Nothing seems to work, battery still cold afetr so much time charging.
A few minutes ago, i removed the battery and plug it to a charger and it seems it wants to boot, see several blinks but the screen never turns on so the phone, after a few seconds it stop blinking.
What is going on???? Any help would be helpfull
moomin_sofi said:
I couldnt turn it on . I got 1 or 2 blink led while pressing power for 10 seconds (this only if it is plugged), it doesnt do anything if unplugged. Tried 2 min hold power down, power and volume down, and several other options. Tried several charger, LG, Samsung, RPI2 (5v 2a), pc/notebook usb, and of course the original charger. Left it for charging all night, and several hours during the day. Nothing seems to work, battery still cold afetr so much time charging.
A few minutes ago, i removed the battery and plug it to a charger and it seems it wants to boot, see several blinks but the screen never turns on so the phone, after a few seconds it stop blinking.
What is going on???? Any help would be helpfull
Click to expand...
Click to collapse
Did you flash or modify something before this happened?
You might have to flash your stock firmware.
Sent from my SM-S903VL using Tapatalk
Droidriven said:
Did you flash or modify something before this happened?
You might have to flash your stock firmware.
Click to expand...
Click to collapse
Yes I downgraded it from 5.1 to 4.2.2. After downgrading iy worked fine but after sometime it turned off automatically and isn't turning on.
Hi, I faced similar issue today that my Moto e XT 1022 after flashing 5.1 stock firmware worked fine for sometime, then screen gone blank and now I even can't go to fast boot screen......have you got any solution, please share

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