Screen jumping around - Nexus 5 Q&A, Help & Troubleshooting

Ok, today, I just started having an issue where my screen seems to jump around. I've had the phone since February, and no issues until today. I fear it is hardware, but want to try and get a second opinion.
https://www.youtube.com/watch?v=SHtkIqy2tKI

i have the same problem
Any solution found? the jumping in my nexus is worse than what i saw in the video but same jumping.
Can anyone help? It's driving me crazy.

Related

[Q] Reboot Bug - Is it really so prominent?

I keep hearing about this unfixed Nexus S reboot bug. I'm curious... is it really so widespread? Or is it only something a few people experience, like the luck of the draw?
I apologize if this question has been asked before. I'm considering buying the phone but can't decide if I should wait.
It always seems to pop up in the forums but it has never happened to me. I've had mine for almost a month now and it all seems to be perfect. No defects with screens or buttons or reboots. Maybe im just lucky...or people with complaints are just louder than ones who are satisfied.
The issue is real and Google have confirmed it. They've been working on a fix and the official word was an OTA update was going to be released this week:
Just a heads up that our initial tests look good and that we are expecting to send out an OTA within one to two weeks that will resolve the issue. Thanks for your continued patience!
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Click to collapse
code.google.com/p/android/issues/detail?id=13674
silfer said:
It always seems to pop up in the forums but it has never happened to me. I've had mine for almost a month now and it all seems to be perfect. No defects with screens or buttons or reboots. Maybe im just lucky...or people with complaints are just louder than ones who are satisfied.
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Click to collapse
Argh. I did not have this problem until yesterday (had the phone since January). Now my phone will reboot right after a call.
apreichner said:
I keep hearing about this unfixed Nexus S reboot bug. I'm curious... is it really so widespread? Or is it only something a few people experience, like the luck of the draw?
I apologize if this question has been asked before. I'm considering buying the phone but can't decide if I should wait.
Click to expand...
Click to collapse
I've had three Nexus S so far. The first one I picked up on dec 16th and didn't get a single reboot on - but the oleophobic coating on the screen was coming off in spots so I swapped it for another unit.
The second unit had issues rebooting. I saw it immediately - it rebooted while sitting on my desk. I could constantly recreate this by streaming audio over BT in my car - every 10-15 minutes it would reboot.
I picked up a mt4g for a few weeks to see if they could sort whether this was a hardware of sw issue (that thing is a brick to hold) and eventually picked up a third Nexus S once they identified it as a SW issue. This device has not rebooted a single time in the 27 days I've had it. I can stream audio and make long calls without an issue.
All three devices have operated with identical configurations. Based on this I'd say that some units are worse than others.
Maybe it's issue with the hardware tolerances and some hardware that falls within the accepted tolerance is not operating as expected and causing kernel panics as a result. This would explain why some have this issue constantly and others rarely or never see it. Perhaps it's something seemingly unrelated that everyone experiencing the reboots has in common. It would be nice if Google weren't so tight lipped about this. Supposedly the OTA will address these issues and moving forward it should be irrelevant.
I get this issue at least 60% of my calls (not that i call much). i have made 4 calls today, and 3 of them my phone rebooted during the proccess.
I am returning this to CW tommorrow for a replacment unit, i love the phone dearly but do not want to be robbed for £429 but not being able to take it back if they do not resolve.
It could be a batch issue, or something i guess, but that's not my job to find that out, that's for the people i paid for the hardware/software
I hope i get another unit, and if not problem free at least i can rely on a warranty, hopefully making sure if google slack on fixing this i can get my money back.
If it fixes soon or the new handsets ok, i can keep this lil beauty of a phone
I've had my SNS since launch. My phones has rebooted on me twice. It was right after playing a 3D game. Right after i exited the game the phone rebooted. Funny though, it hasn't happened again.
I've gone back to using my Desire until Google sort this out. For me, any call above 5 minutes has a 50% chance of rebooting the handset.
The handset (running stock 2.3.2 and un-rooted) will on occasion spontaneously reboot as well. Not good.
It is a bug that seems to be very limited in scope but is very serious for those affected. Personally, I've never had it happen to me or my wife.
Thank you for your replies, they were very helpful. I was keeping up with the OTA Bugfix promised by Google for the Nexus S. Although, that was promised almost 3 weeks ago and still no word from Google since. That's one of the reasons why I came here to ask for advice before I bought the phone. Although I'm curious to see if 2.3.3 resolved the issue. I know the 2.3.3 just lists API changed, but I wouldn't expect them to list bugfixes on a list of API changes.
I think I'm ready to buy the phone and hope for the best. I'll probably just get Best Buy insurance just to be safe.
apreichner said:
Thank you for your replies, they were very helpful. I was keeping up with the OTA Bugfix promised by Google for the Nexus S. Although, that was promised almost 3 weeks ago and still no word from Google since. That's one of the reasons why I came here to ask for advice before I bought the phone. Although I'm curious to see if 2.3.3 resolved the issue. I know the 2.3.3 just lists API changed, but I wouldn't expect them to list bugfixes on a list of API changes.
I think I'm ready to buy the phone and hope for the best. I'll probably just get Best Buy insurance just to be safe.
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Click to collapse
Getting the insurance is definitely the right choice. I hope you enjoy your phone and your stay here!
I get periodic reboots on both my phones.
It is not that noticeable, since it often happens when I am not using the phone and unless I glance at it and see the start animation, I may be unaware of it.
But it has happened during a call as well (couple of times on each phone) and then it is definitely noticeable.
I have this bug... not during phone calls but random reboots. 2-3 a day. I hate it but its tolerable.
Weird, I don't have this bug
If flashing a custom rom, the problem will be solved? Since i am considering if i should get Nexus s later on.
Thanks

Am I the only one with no issues

Had the phone on day 1, hour 1 the 20th and have had not 1 odd issue. Everyone here seems to hate their device, I'm coming from a vibrant which was cool too but this is way better....
How come y'all having so many issues and I haven't had 1... Anyone else have no issues like me?
I love this phone and its perfect for me.....
smashpunks said:
Had the phone on day 1, hour 1 the 20th and have had not 1 odd issue. Everyone here seems to hate their device, I'm coming from a vibrant which was cool too but this is way better....
How come y'all having so many issues and I haven't had 1... Anyone else have no issues like me?
I love this phone and its perfect for me.....
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Click to collapse
I got the phone yesterday too and so far I don't have an issue. Came from Vibrant as well. I do see a little bleeding on top of the screen, but this is not an issue for me.
rukawa2k said:
I got the phone yesterday too and so far I don't have an issue. Came from Vibrant as well. I do see a little bleeding on top of the screen, but this is not an issue for me.
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Click to collapse
My first phone had a lot of bleeding, switched it out for another and it barely has any. That's the only problem I've really run into.
My first unit had the restart problem but I replaced it at the tmo store and this new one is working fine and is almost up to the two day uptime since its initial boot.
Sent from my LG-P999 using XDA App
I got my phone last night and only issue I have is the screen bleed but it don't bug me either. So far really nice phone.
Sent from my LG-P999 using XDA Premium App
I also got my phone on the 20th and everything have been running perfect. This phone is just amazing. The only thing I miss about my droid Incredible was the MIUI ROM.
I've had one reboot, but 2-1/2 days since then without any problems. I was a bit concerned about battery life for the first couple of days, but I've been off-charger for about 7 hours now with light usage and the battery is still at 83%, which is fine. Otherwise, no problems other than minor software issues (kinetic scrolling parameters, Qik has a version incompatibility with iPhone, I can't add applications to Car Home).
This tends to happen a lot. The people who are happy are content and don't usually post about it. Conversely, those who have issues, or think they have issues, end up posting about them, so you basically just end up with a bunch of negative discussions.
This is my 4th Android phone (G1, Nexus One, Epic 4G, and now the G2X), and by far the best one I've ever owned, ever.
I've had mine since the 20th and so far have had no problems at all. I activated it in the store and had a slight concern when it seemed to freeze up for a few minutes after it asked about synching my apps. However, I waited a few minutes and apparently it was indexing everything, because once it came back to normal I checked my apps and everything was there. Both the T-Mo rep and I were surprised to see all the apps back as well as my contacts, emails, and texts. Gotta love that Google cloud!
My only complaint (if you can even call it that) is that I can't tell which end is up when I pick it up. I came from a Nexus One and that trackball was a huge clue for where the top of the phone was. This phone is so dark with its new black gel case that I usually pick it up upside down and struggle to find the power button. I'm sure I'll get used to it eventually. Glad to see all my apps working with no hiccups, and I was fortunate not to get one with any screen bleed or unexpected restarts. Hope this keeps up.
i thought i had the wifi/4g problem but it was a mistake on my part. had the phone little over 24 hours and not a problem thus far
Most Happy people wont go to xda to create a thread and tell people how perfect and great their phone is.
Xda is clearly not the place for that. Im one of them. I have no issues with my phone, it has been great, fast and reliable.
Im just lurking around the G2X forums waiting for development updates.
No problems on my phone.
Sent from my LG-P999 using XDA Premium App
No problems on mine either.
Sent from my LG-P999
No problems with my phone.
Only a small amount of screen bleed here, and for some reason I can't get it to connect to hspa only umts. Other than that great. Sucks though my vibe got hspa.
Sent from my G2x
No "send it back" issues here
my data connection sometimes locks up and seems slower than my vibrants connections. but i'm sure newer basebands/radios will come out and hopefully fix all that. a tiny bit of bleeding on top corner but nothing noticeable...i'm loving it....wish it had 768 ram but it has enough, haven't ran into many problem in that area, i have almost 300 apps and a multitask alot so i'm hopping this one doesn't kill my adw ex in the backround..i have it on persistent but it can still kill it if it wants....fingers crossed that's never an issue. so far love the phone....now waiting on the cable for the HDMI to come in the mail, and screen protectors.
One day 1, I had a couple random reboots. Days 2 and 3 have so far been completely error free. I have very little LCD bleed, only a tiny bit in the top corners that I can barely notice. Standby battery life has improved immensely as well. Down to 3-4% battery per hour which is very good on a stock ROM/kernel.
I'm totally satisfied.
I really like the phone and am keeping it but there's no question it has issues. Everyone uses their phone differently which is why we are having different experiences. I rely on Wi-Fi and Bluetooth heavily and LG's implementation of both is quirky causing erratic behavior. T-Mobile really screwed up the data management settings with their My Account app allowing the phone to use native data when set to Wi-Fi only. You're experiencing that whether you realize it or not.
I was in a T-Mobile store and they allowed me to play around with the configuration of their demo unit. I could replicate almost all the strangeness I experienced on my phone. Someone who uses the phone differently may never see the issues I'm having. Either software updates from LG or a replacement ROM will cure most of the problems that have been posted so in the end the phone will still be a good choice.
No issues here...
Flawless...
Mine is fantastic, I dont seem to have any screen bleed or reboots but ive noticed it seems like it lags sometime coming from the lock-screen but doesn't affect anything. All we need now are some custom roms.....

Screen causing dizziness, eye-strain, etc.?

I've never experienced a SAMOLED display and I love it but since day 1 of having the GS5 if I look at the screen even just for a few minutes my eyes hurt and I am always feeling dizzy with a pressure feeling behind my eyes and occasional headaches. I'm constantly adjusting the brightness to try and help but it doesn't seem to be doing anything. If the display is below 40(ish)% brightness I can see flickering and it seems to strain my eyes worse. Walking around I feel very lightheaded pretty much all day off and on. It's pretty severe and I don't know if I should return the phone or not. Its truly affecting my life and I wanted to know if anyone else is experiencing any similar symptoms or if it's just in my head, but I haven't been able to function normally since getting this phone (as crazy as it sounds). I only have a day or 2 left to return the phone and I need to make up my mind before it's too late. If it's not the phone causing the problems then it's odd that this has all started right around when I got the phone. I have been using 'Cinema' mode to try and help as well. Thanks for any info/advice.
JGillis2391 said:
I've never experienced a SAMOLED display and I love it but since day 1 of having the GS5 if I look at the screen even just for a few minutes my eyes hurt and I am always feeling dizzy with a pressure feeling behind my eyes and occasional headaches. I'm constantly adjusting the brightness to try and help but it doesn't seem to be doing anything. If the display is below 40(ish)% brightness I can see flickering and it seems to strain my eyes worse. Walking around I feel very lightheaded pretty much all day off and on. It's pretty severe and I don't know if I should return the phone or not. Its truly affecting my life and I wanted to know if anyone else is experiencing any similar symptoms or if it's just in my head, but I haven't been able to function normally since getting this phone (as crazy as it sounds). I only have a day or 2 left to return the phone and I need to make up my mind before it's too late. If it's not the phone causing the problems then it's odd that this has all started right around when I got the phone. I have been using 'Cinema' mode to try and help as well. Thanks for any info/advice.
Click to expand...
Click to collapse
Go to a store and look at a demo one and see if you see the same.
It's possible your phone is defective.
JGillis2391 said:
I've never experienced a SAMOLED display and I love it but since day 1 of having the GS5 if I look at the screen even just for a few minutes my eyes hurt and I am always feeling dizzy with a pressure feeling behind my eyes and occasional headaches. I'm constantly adjusting the brightness to try and help but it doesn't seem to be doing anything. If the display is below 40(ish)% brightness I can see flickering and it seems to strain my eyes worse. Walking around I feel very lightheaded pretty much all day off and on. It's pretty severe and I don't know if I should return the phone or not. Its truly affecting my life and I wanted to know if anyone else is experiencing any similar symptoms or if it's just in my head, but I haven't been able to function normally since getting this phone (as crazy as it sounds). I only have a day or 2 left to return the phone and I need to make up my mind before it's too late. If it's not the phone causing the problems then it's odd that this has all started right around when I got the phone. I have been using 'Cinema' mode to try and help as well. Thanks for any info/advice.
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Click to collapse
do you usually get headaches from watching 3d movies, etc?

[Q] Weird lines showing up in videos

Hi everyone.
So, I was wondering if anyone is having this issue that Im having and/or if anyone has any insight on my problem.
Im on my 2nd Shield tablet. The first one randomly died overnight.
When I watch a video on YouTube, the video has these weird vertical line looking artifacts. Almost looks like the video is interlaced.
I do switch the video setting to 1080, but I still get these lines. Its not constant through out the video. It goes in and out randomly.
I dont remember seeing these lines on the first Shield tablet. Im wondering, is it this one in particular that has this issue? Has anyone else had this issue or heard of something like this happening?
Let me know, thanks for any help you can provide!
I can recall nothing of the sort ever occurring on my tablet... if you're running the latest Shield update it's probably worth seeing if you can get another return.
If your running 5.01 there are known graphical glitches... Down grade to 5.0 or KitKat and check. If your NOT on 5.01 then its not normal and ask for another RMA.
primetechv2 said:
I can recall nothing of the sort ever occurring on my tablet... if you're running the latest Shield update it's probably worth seeing if you can get another return.
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Click to collapse
Yeah, I might just have to do that. Ive been searching on Google to see if this is an issue that has come up. But I cant seem to find anything on the subject.
I also tried to see if I could just live with it, but damn its hard for me not to notice it lol.
stanglx said:
If your running 5.01 there are known graphical glitches... Down grade to 5.0 or KitKat and check. If your NOT on 5.01 then its not normal and ask for another RMA.
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Click to collapse
That I didnt not know of. Ill try to revert back to an earlier android build and see if thats the issue.
I bought the tablet at GameStop, and I got another 30 day return period after the exchange. So Ive got some time, luckily.
Thanks for the help/advice guys!
It must be the last update
Since i updated, i and other users are experiencing redering troubles, im experiencig troubles only with two apps, but other users have reported many others. Try reverting to 5 and see if its solved.
I just checked my YouTube app, In landscape mode and in and out of fullscreen. I saw no questionable lines over 20 minutes' worth of video total.
Try disabling H/W overlay in developer settings.
WR
I bought the 16 gig device from bestbuy on internet and I had only cracked screen issues and I returned the device via RMA feature and I got the new one in the mail first which surprised me. I received it with no cracks and I but I noticed the lines in the video on certain items when switching video colors fast and then i noticed cracks after a month of use. I emailed them again explaining the problems and it was like talking to a brick wall this time the RMA process was horrible it took a month just to get a manager to send me a new device which they never did then I told them im going to write a review regarding everything that happened and it will be placed on the largest forums out there and they contacted me by phone and asked if they could send me the 32 gig LTE device. I was okay thanks and they overnight it. They also didn't ask for the other one back so I have to which is nuts...but I noticed the new 32gig LTE doesnt have cracks or hasn't gotten cracks yet and its been over a month, but I did notice the lines coming up on the screen after there 5.01 update. I think it has something to do with software not hardware because it didn't happen with 5.0. I just wanted to let everyone know what I have experienced with nvidia support.

[Q] Screen lag

I've noticed a lot of people complaining about screen lag recently, where everythings just dull and slow (not so much touch issues)- and unfortunately im one off them people!
My phone is the newer branch (november) and im starting to have a slow screen ever since oxygen! i've gone stock 11s n its seem to followed me!
but i really think its heat related, it will be fine for the most part, once it starts getting warm (recently its been getting hotter then normal) the screen goes dull.
THIS IS NOT GHOST TOUCH.
my screen doesnt press random things, the phone is just dull to type on and stuff but only when its hot/warm, and when i say hot, i mean hot..
but im not doing anything different to what i used to and it used to be okay, but then again........weathers getting hotter....
my nexus 4 was horrible when warm also......
currently on cm12 nightly, 06.04.15
tried stock 11s too but only lasted a few hours
If anybodys noticed this PLEASE say something, also if this issue is because my phone is 'defective', will i be able to send it to oneplus for a repair? wil it be worth it? will it be free? how long will it take (*roughly*)
sorry for all the questions and blabber, it's just i've been wondering A LOT and ive not been getting straight answers.
Ps. NEVER had issues BEFORE oxygen. oxygen was NOT on my phone for longer than a day due to the horrible keyboard issues, but the phone was really hot during oxygen......... thanks anyway, :good:
I have the same problem. It seems to happen when my phone has been warm-hot for 15-20 minutes. No ghost touches, but scrolling is really laggy, and sometimes it doesn't register a tap on a link or app. It seems to go away if I let my phone cool down. I've looked everywhere online, and I've seen a few people mention similar problems, but most of the time it's about the ghost touch thing. I really hope it's not a hardware issue. I can't go without a phone for a month and a half for the RMA. People seem to have a lot of issues with RMAs. I'm surprised there aren't more people having this issue.
Also, I'm not on oxygen. I'm having the issue on Euphoria 5.0.2.
I started having the exact same issue two weeks ago, and I did not even try oxygen os. I also bought the phone in november. I tried opening the phone and cleaning the connector but it didn't help at all... now I'm having the issue all the time, not only when the phone is hot and it feels like I have a $30 phone
I really don't know what to do since I opened the phone,so no RMA possible. I bought a Moto E and I'm gonna have to use it until I fix the issue. I dont even know if it's software or hardware, that's a really strange issue.
Edit : the touch screen just worked fine for 2 minutes, then became laggy again

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